Multiordersのレビュー

Works fantastic, Great Customer Service, Few Visual Glitches But Active Developers

製品を使ってみた感想： Overall I only use Multiorders for syncing Inventory Quantities and Prices between sales channels which works perfectly and once set up I can just leave it to work which it does fantastically, so features like their label creation and shipping I don't have any experience with. In conclusion it does well at what it can do for an affordable price compared to competitors charging 3 figures, however at the end of the day it is a shame to be paying for features that aren't being used, although once their Royal Mail Click & Drop integration gets out of Beta I'm sure to be able to use it for the fullest extent.

良いポイント:

We use MultiOrders to manage inventory quantities between Shopify, Etsy, Amazon, and eBay as well as pricing. The most beneficial feature is the bundling, which lets me bundle multiple SKUs with one SKU to share between them e.g. one Chain that can be attached to many SKUs allowing customers to purchase their product with the Chain, and thus that Chain's quantity instantly syncs across every other SKU offering the same Chain option.Updating pricing and quantities has never been easier practically updating on the sales channels instantly, and I have never had any problems with overselling.The customer support is fantastic, they respond quickly and always understand what you're asking.It gives me confidence that the people working on it evidently are going for perfectionism which is great to rely on.

改善してほしい点:

The platform has its glitches but only visually, however they just recently upgraded their interface so it's understandable to have a few issues on launch. Products deleted from sales channels do not get deleted from Multiorders which can lead to 'ghosts' in their interface but these do not affect anything.The integration with Etsy is a doozy however this isn't Multiorders fault since the way Etsy handles variations is completely different to how every other sales channel does but Etsy refused to budge.My biggest issues would be that you can only schedule full reimports of a sales channel once a day, which was frustrating on setup but once done it just works.

Great product, support team & tech team are highly attentive and continue to invest in their product

製品を使ってみた感想： Very positive. I use tons of cloud apps in my day to day work. This is one of the best teams I have worked with. It's just what we needed.

良いポイント:

The integration with Shopify was so simple. We finished it in about 45 minutes. The main reason I like Multiorders is that it works for shipping and inventory and bundling of products. The software does not require a lot of babysitting; it runs well on its own. Anytime I have had an issue, a question, or a recommendation to improve the product, the support team has listened to me and addressed it right away. We are located in the U.S., and they updated their product to work with some U.S.-specific options like FedEx SmartPost. They are really wanting to make the software product to be the best out there.

改善してほしい点:

Some of the views could use some additional Sort options, but I know the tech teams are working on this. Keep in mind that when you implement this for inventory control, then Multiorders needs to be the source for the inventory count. You'll see this message many times during the implementation process, and make sure you understand that part and consider it in any other inventory integrations you may have to ERP's, etc.

Some killer features, but some inexplicable gaps

製品を使ってみた感想： The ability to manage lots of products across multiple stores is golden, but the lack of mature order/shipping management features compared to some best in class industry solutions will really let Multiorders down in the long run.

良いポイント:

Kitting & bundling, multichannel syncing, cost.

改善してほしい点:

Order management, Royal Mail integration, Parcel2Go integration, erratic support (sometimes good, sometimes inexperienced and poor)

Cannot run our business with out it.

製品を使ってみた感想： After trying several other dashboards and shipping platforms, Multiorders was the only one that had everything we were looking for. It is even better than I hoped for. Highly recommend

良いポイント:

The best part of Mulitorders is the shipping management. Even though it has so many other features, we mainly only use it for that. We used to lose money weekly from the wrong items being shipped or issues with orders but thanks to the ability to add notes, tag orders, and pictures, it rarely happens. It also saves shipping profiles so we are not wasting time typing in weight and dimensions. The customer service team goes above and beyond any time we have had an issue

改善してほしい点:

My only wish is that there were separate packages for shipping instead of including inventory.

Fits our business perfectly!

製品を使ってみた感想： I LOVE Multiorders and would recommend it to anyone looking for a multi-channel e-commerce solution.

良いポイント:

We use Multiorders to control inventory quantities and pricing between all of our sales channels (eBay, Amazon, Etsy, Shopify). For reference, we process 1000+ orders per week and have tens of thousands of SKU's.Our experience has been extremely positive. The program simply works better than others we've tried. The customer service has always been legitimately world class.

改善してほしい点:

I wish sales data was provided line-item, as of now you need to actually click into each product/variation to see sales data. When ordering hundreds of items at a time, it would be extremely helpful to have line-item data right in your face as I move down the list of low-stock-alerts.As the program adds features and improves, the price has gone up fairly and accordingly. Since we only use the inventory management and pricing features I worry that the price will keep rising to a level that exceeds the value we receive for the limited features we actually use. This concern could be alleviated by adding an inventory management only tier. This is a future concern only, as of this writing Multiorders is an outstanding value for the money.

Great app for inventory management in a multi-channel environment

製品を使ってみた感想： It's been a good and overall reliable experience.

良いポイント:

I am a small business which handles approx 100 SKUs and has less than 100 orders per month. However, inventory management is mega important for us since we sell through different channels, and keeping track of 100 SKUs manually is not possible to maintain without error.It is true that this app is designed for bigger business price-wise, however, I really think the investment is worth it if it can be kept.

改善してほしい点:

The orders you create manually cannot be edited. If you make a mistake, though, you can copy that order, create a new one with that information, correct the data you need to correct, and delete the previous one.

Minimal, responsive and clean!

製品を使ってみた感想： Seamless and the staff are always very friendly and happy to help/

良いポイント:

How gorgeous it looks, how well it functions and how simple it is to use.

改善してほしい点:

Waiting for shipping integrations to go live but that's the case for any solution.

Great if you need to sync Wix and Etsy

製品を使ってみた感想： Great

良いポイント:

Very hard to find a place that would sync the inventory of Etsy and Wix and I finally found one! The other two I was going to try before this were quite expensive compared to multiorders, and seemingly hard to navigate. And they have super excellent customer service, when there is a question or something, they are great to work with and responsive and helpful.

改善してほしい点:

The thing that I liked least was not really their fault, Etsy I guess was not working with them to help integrate when some of the new "programming" behind the scenes etsy changed came about. Mulitiorders worked with me to help with the change, but it took awhile, but then again, like I said, not Multiorders fault and very hard to find integrations with wix and etsy, the two places I use the most.

Great team. Highly responsive.

良いポイント:

Integration with all commonly used ecommerce providers.

改善してほしい点:

Would love the ability of having open API architecture so that we could link it with more apps.

Owner

製品を使ってみた感想： Good

良いポイント:

Inventory Control - to control inventory on multi levels

改善してほしい点:

The pricing changed on the site when I changed it in Multiorders. Even though it is not supposed to override the site.

Perfect software for our needs

製品を使ってみた感想： What is best about Multiorders - is customer service and support. Very quick response, and guys go the extra mile to sort your issues out and even add functionality that you request. Software is improving in a very fast pace.

良いポイント:

It just does what we need it to do. We have 100-150 daily orders and we need products to be scanned out for each individual order and it does the job just right. Having a scanner connected to the PC, makes creating orders and scanning process smooth and easy.

改善してほしい点:

Reporting is a bit poor, more various statistical reports would be a very useful function. So we mainly do our statics by downloading the orders/products and analysing them from a CSV file. But we used to do that before we got on Multiorders, so it's not a problem for us.

All-in-one solution for your e-commerce business

製品を使ってみた感想： Overall I am happy that I started using this software because, in the end, it saves me a lot of time and money. Also, they are quite new in this field, so new integrations are still showing up. A big bonus for responsive customer service! In the beginning, I contacted the support team, which works really well and answered all my questions. They also directed me to their Youtube channel where they have a lot of short tutorials.

良いポイント:

The best thing for me is that I don’t have to pay for multiple different solutions. For instance - one for shipping, another one for inventory, and one more for order documentation. Instead of that, now I am paying a relatively small amount of money for the solution that has it all - shipping, inventory and order management. Of course, I checked some other software that offers similar functionality but the fact is that they cost way more money, so I was very happy when I found out about Multiorders.

改善してほしい点:

Well, it took me a while to understand how all that functionality works. At first sight it looks a little bit overwhelming.

exciting product! Highly recommended for eCommerce sellers

製品を使ってみた感想： Started using them about 4 months ago, when I first registered I found a system bug that was not fixed, they where very apologetic and extended my trial until it was resolved, that was a very great sign for me from the beginning. Whenever i needed their help I was able to reach them without a problem. At the moment i run 4 stores on Multiorders and overall i’m very pleased, they have saved a lot of time for me, all my stock syncs between those stores and orders go into a single dashboard, whenever I ship through them my tracking number automatically gets updated into the store (THIS I LOVE!). So from my experience they are still pretty fresh and I do run into one or another silly problem, but this didn't affect my business too much so I don’t worry about this. They seem very dedicated and I believe that growing into the product sooner, then later, is to my advantage.

良いポイント:

That I can manage almost everything related to my ecommerce on their software. They have a very easy to use GUI and I was pleased when I ran into a problem, they have been very responsive in helping me out. [SENSITIVE CONTENT HIDDEN] from their customer support was a great guy, taught me some tricks in relation to the way I was running my operations. Their allowed stock function was very useful, as I also run a brick and mortar shop and I must have at least one product on a shelf. Also very pleased that they are also working on the shipping label side, does need a little more work, but overall very useful and time efficient to have this in a single software.

改善してほしい点:

e’ll this might be selfish, however I want to see more from them, they are promising to have XERO or Quickbooks integrations soon, which would be very useful for me, also barcode scanning function is really necessary for me, but this was also promised to come in time. So apart from the obvious that they don’t yet cover everything that I personally need. Not that many cons.

The best support you'll ever get

製品を使ってみた感想： Can't imagine how I've managed my business before Multiorders.

良いポイント:

Where to start from? I know that I am supposed to write a review for the software, however, let me first tell you about the team. Because even the greatest software is nothing without the people behind it. A highly dedicated team of professionalists that knows the answer to every question and have the patience to explain, show, teach you, lead you through every step. Anything you need to be further developed for your business needs - it is already on their list or they put it there and make it happen in a while. Nothing gives me more confidence that I have made the right choice than these people's perfectionism and desire to help. The software itself is like a mirrored image to the people behind it. Easy to set up, super friendly interface. I have over 10 people in different departments working with the software and it took them 2-3 days to completely understand the features and start using the app. Multiorders save you time, eliminates human errors, automate processes and cut the useless communication between the staff members. Even though this is inventory and shipping software, I was able to adapt it to work perfectly for also our Customer Support, Print, Design, and Post-Print Teams. As a manufacturer, I needed something to track down the in-house production steps prior to shipping and we are perfectly doing it with Multiorders now.

改善してほしい点:

That the price is bound to the Inventory ;)

Excellent multi channel sales management software

製品を使ってみた感想： Overall it was very easy to set up with customisations handled brilliantly by the support team.

良いポイント:

Very clean layout, simple and efficient to use. Will save us hours in stock control and order shipments.

改善してほしい点:

Shows pending orders, which is unnecessary.

App of the Year

製品を使ってみた感想： A+++
If there was an app of the year, we would choose this. So far for the price, tech support, and usage it's indispensable.

良いポイント:

We sell on multiple e-commerce platforms. One of the biggest headaches for us was having to create sales orders and pull data from these sources independently. It was time consuming and NOT seamless. Multiorders fixed this issue. We use this app not daily but hourly to print, review, fulfill and monitor every order that comes in. We just started using it for inventory as well and it seems to update seamlessly as well. Also, tech support via chat is very responsive and a huge help.

改善してほしい点:

I wish there was a phone app. Also, USPS shipping discounts are great...it would be nice if they had the same discounted rates for UPS.

Finally a perfect multiorder platform!!

良いポイント:

I honestly have to say we have finally found a perfectly laid out system which does exactly what we want! We have been through quite a few platforms which have fallen short or just not done what we required. Multiorders is very in-line with our requirements, easy to use and has a fantastic customer support team! Sales and after sales is brilliant! Not pushy at all but both teams there to help and answer queries in super fast time! I am normally a harsh critic on plaftorms like these but honestly cannot say a bad word so far. Highly recommended if you have multiple channels you are feeding through it condenses the process and frees up workload.

改善してほしい点:

Would be great to have the ability to integrate even more delivery platforms but I believe the guys are working on this

Great tool with Great support team.

良いポイント:

The help and attention of the help team support is wonderful and super quick. The Software is a good help, but always you have problem or doubt there is someone to reply your queries and try to solve your problem. We found a nice tools solving our inventory problems and great integration with multiple channels. Easy to understand and very well explained.

改善してほしい点:

Still need to improve in some functionalties like have different multiple warehouse options, improve the purchase menu with having different currency options for different suppliers or improve in integrations of couriers or some channels. But are thing they are already working on.

Great product with great support

製品を使ってみた感想： Absolutely brilliant product and great support when I can't find exactly what I'm looking for

良いポイント:

The most important feature for us is the product merge/bundling functions. This has enabled us to control our complicated inventory across many market places. Integration and setup was easy.

改善してほしい点:

Would be nice to have the option to completely customise documents

Everything we wanted

製品を使ってみた感想： A fantastic, professional service and with the support you receive nothing is too big or small to ask for help with.

良いポイント:

The software is spot on. This product offers everything you need and then some. Once set up this product is the best by a mile, compared to other systems we have used.

改善してほしい点:

The postal process is a bit long but once you get your head around it there are no issues

A good concept but didn't work in practice

製品を使ってみた感想： I only used Multiorders for the stock syncing function so cannot comment on the other features, but I was under a lot of stress using the Multiorders app due to the frequent errors. They were not forthcoming with a solution and I had to message multiple times in order to get a response. Stock errors are incredibly detrimental to my business and I felt that I was left in the dark constantly, to the extent where I considered shutting down my second store so I would not need to sync stock. To me, it just seems like they were almost there with the app but it was not reliable enough to be used by users who had stores depending on it (at the time I used it).

良いポイント:

Relatively simple to set up. Customer service was good until my trial ended.

改善してほしい点:

It didn't work. During the time I used Multiorders I experienced multiple glitches where my stock levels went into the millions, when they should have remained in the tens. This was in response to an order, where Multiorders should have reduced stock just by the amount sold - obviously this resulted in over-selling. They did not fix the stock levels for me, meaning I had to do a manual stock count of hundreds of products. It was also a very laggy and slow interface.

The best one on the market

製品を使ってみた感想： Everything we need we have it here. We have more than 20'000 products and sell through different channels.

良いポイント:

Multiorders so far is the top 1 out of the ones I used. They do not have an overcrowded dashboard contrary to most of the competitors. The subscription price is one of the lowest in the market and their integration with carries is a top notch. So far Multiorders are the only platform that creates ETD when shipping to the US from Europe which means no commercial invoice and only one sticker hile other platforms create a bunch of paperwork. I wish I could give 6 stars out of 5 for their support. Guys usually respond in the blink of the eye and they are super helpful. They will become number 1 eventually I am sure.

改善してほしい点:

No cons so far while using it on a daily basis.

Fantastic customer service, well thought out system

良いポイント:

Clever integration between Etsy and Woocommerce. Quick, friendly, and helpful service from customer service team by chat, email, and phone.

改善してほしい点:

For us would be useful to also add Izettle and the ability to process email orders etc to keep stock levels relevant.

easy and great support

製品を使ってみた感想： great for managing stock and setting prices, also has some great reports and a dashbord that makes sense

良いポイント:

easy to use and always support about to help.. this software was reliable and nevedr caused me any trouble

改善してほしい点:

maybe if it if had the ability to list items it would be even better

Excellent Service

製品を使ってみた感想： We have found the Multiorders team (special mention to [SENSITIVE CONTENT HIDDEN]) have been very much focused on us as a customer. They have tried to be extremely flexible to meet our needs. They have been courteous, professional and friendly and they are a great team to communicate with. I would highly recommend working with the Multiorders team.

良いポイント:

The software allows you to easily manage your stock and fulfil orders across multiple channel integrations meaning that your business can quickly expand onto new marketplaces.

改善してほしい点:

The listing functionality needs some work but we know that Multiorders have some amazing plans around this that will be launched in the summer anyway :)