キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Ripplingとは

給与や経費からデバイス、アプリまで、グローバルワークフォースを1か所で管理することができます。

Ripplingの製品詳細

良いポイント:

VERY clear and functional. I appreciate that when it comes to managing my money and healthcare.

改善してほしい点:

I was surprised to find out that we were working with the head of the implementation team because of how poor our experience was.

Ripplingの評価

評価ポイント

使いやすさ
4.9
カスタマーサービス
4.8
機能
4.8
価格の妥当性
4.8

おすすめ度

9.5/10

Ripplingの総合評価は4.9/5です。 (キャプテラに寄せられた3,039件のレビューより集計)。

Ripplingを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (3,039件)

Joshua
Joshua
アメリカのCEO
認証済みLinkedInユーザー
金融サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Biggest Issue is Pricing

5.0 3 週間前 新着

製品を使ってみた感想: The product works well and has several added value services we like all intergrated. Customer service is decent, mixed feelings on thier new AI chat bot, sometime you just need a human. Once again the bigest issue is pricing. Their list price is now $10 and comparables are $8; $2.00 per can add up fast.

良いポイント:

The tech stack and features are awesome compaired to others.

改善してほしい点:

Price increases ever year and list price has increase 25% in two years. The only reason we would leave is pricing, which this year came very close.

Mason
アメリカのCustomer service manager
保険, 11~50人規模の会社
使用期間: 1年以上
投稿経路

More intense features

5.0 2 週間前 新着

製品を使ってみた感想: Rippling is so far very comfortable to ADP. I believe rippling, has a few features that are far better than it’s competitors. I would highly recommend.

良いポイント:

What I really like about Ripley was the ability to be able to track the employee location when they clocked in we kept them all honest

改善してほしい点:

Sometimes it would go down and we’re having issues clocking them in so in the background we had to clock them in manually

Kristen
アメリカのOwner
経理, 2~10人規模の会社
使用期間: 1年以上
投稿経路
ソース:SoftwareAdvice

検討した類似製品:

Stay far away.

1.0 2 か月前

製品を使ってみた感想: From the sales process to leaving Rippling every step of the way was filled with poor service. In addition to the above, an employee's benefits were cut off without prior approval, wage reports filed incorrectly and offshore customer service was contradictory, unaccountable and untrained. When I finally received service on the second level, I was subjected to more sales pitches, my favorite was the PEO person telling me that employees really couldn't reach the HR folks any way but email because, you know, this is a software company. Yep. One that shouldn't be in the payroll and HR business. I have never had such a bad experience running payroll with any company, and this is something I have been doing for my company and client companies for over 25 years.

良いポイント:

I liked leaving Rippling the most. I've used Paycom, ADP, QuickBooks payroll, none of whom are known to be easy and I would recommend all of them over this software. I did appreciate the email reminders for payroll, but that was it.

改善してほしい点:

Onboarding. I was treated like a fool who didn't know what a payroll period ending date vs a check date was. The constant pop ups on login. The confusing user interface and poor reports. The horrible customer service.

Shirley
アメリカのDirector of Human Resources
宗教団体, 51~200人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Rippling: Empowering HR and Payroll

5.0 4 か月前

製品を使ってみた感想: Rippling is a game changer in the world of business and they are innovative and future thinking. They ensure everything is accurate and legal with payroll and keeps us up-to-date with notifications as reminders of what we need to do. Managing employees is a streamlined process which frees up time. We recently added recruitment which will make our entire process almost work on its own. Spend Management was a true blessing and it works like a breeze. It couldn't possible be easier than it is.

良いポイント:

After using Rippling for over a year now, I am impressed how it simplifies the daunting tasks we face with HR and Payroll. I love the integration capabilities especially with third party apps. It manages everything from onboarding to offboarding with ease. It's user friendly especially to the less tech savvy employees. The app works like a charm especially when submitting receipts.

改善してほしい点:

We wanted to add on ASO but it was too expensive and they didn't offer adding on one or two levels at a time.

認証済みレビュアー
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Modern payroll system

5.0 4 か月前

製品を使ってみた感想: It’s actually pleasant to use the product and the UI is thoughtfully designed and easy to navigate. Without Rippling we would have needed someone full time to manage everything.

良いポイント:

Love that they add new features all the time, making it easier and cheaper to manage al of our payroll, HR, benefits in one place. Also love the option to join their PEO which saved us $40,000 a year on healthcare.

改善してほしい点:

Sometimes setting up healthcare can be very frustrating and confusing. For example, an employee signed up for an HSA even though we don’t offer that, and it was a headache to unwind.

Jhedy
フィリピンのInternational Teacher
Eラーニング, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Easy Navigation and User Friendly

5.0 2 か月前

良いポイント:

I use Rippling to monitor all my payroll from my company. I am able to carry my payroll on the go and I use it to present as proof whenever I wish to travel. Navigating around the app is very simple and easy.

改善してほしい点:

I don't see a disadvantage in using Rippling.

bridgette
アメリカのsales
小売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Rippling shreds the competition

5.0 4 週間前 新着

良いポイント:

What I like most about Rippling is the app is user friendly. In addition to having an Ipad login device in the office, each person can also download the app and sign in on his own phone. The app has not giving us any problems so far. Time and attendance is easily recorded and one can also make schedule changes and request PTO in the app.

改善してほしい点:

I have no complaints about the app so far. It has been a great resource.

zdenko
アルゼンチンのSenior DevOps Engineer
コンピュータ・ソフトウェア, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Rippling review

5.0 3 週間前 新着

良いポイント:

It had a lot of integrations and as a user, it always worked really well without any flaw.

改善してほしい点:

The only downside it could see as a user was that it was another account I had to maintain. If I was using Gmail as my SSO it would have been easier but I understand rippling is a more powerful tool that offers a lot more features rather than just sso.

Henry
Henry
アメリカのFreelancer
認証済みLinkedInユーザー
グラフィックデザイン, 自営業
使用期間: 1~5か月
投稿経路

Perfect for New Business

5.0 3 週間前 新着

良いポイント:

As a growing small business, Rippling has been incredibly helpful in staying organized in a one-stop-shop set up. It also makes me consider how my business should grow.

改善してほしい点:

It has a lot of options, but as a learn how to use the app better, the tutorials/customer service is very, very helpful!

Alfonso
アメリカのSoftware Engineer
コンピュータ・ソフトウェア, 10,000+人規模の会社
使用期間: 1~5か月
投稿経路

Customer support is great

5.0 2 週間前 新着

製品を使ってみた感想: Would recommend Rippling for HR system and payroll!

良いポイント:

When we had issues with our payroll and hr management, the customer support at rippling was great. They resolved our issue in <24 hours.

改善してほしい点:

There's a lot of different features that we are probably underutilizing.

David
アメリカのCEO
保険, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Great integrations save hours, easy to use

5.0 5 年前

製品を使ってみた感想: Overall has been very good. Initial set up took minutes for all of our applications and payroll.
Really frees up a lot of time managing employees, computers and software licenses for the team.

良いポイント:

Intuitive design, easy to navigate, saves a lot of time managing multiple systems for employees. LOVE the software licensing set up and computer security management. Makes onboarding and terminations much faster and more accurate!

改善してほしい点:

Occasionally payroll support emails have gone unanswered for a couple of days. Benefits portion is not as customizable as some other stand-alone benefits admin systems but is more intuitive to set up on our own and far better than any other payroll-based benefits system we've tested.

Ripplingからの返信

5 年前

Hey there, thanks so much for your feedback. We're sorry about the delay in your support emails, we'll work on that. :)

Lee
Lee
アメリカのCEO
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Reporting as fraud - zero customer support

2.0 4 年前

製品を使ってみた感想: Rippling took $1000 from me for a 5-person package. When I realized it didn't perform the way they said it would, I asked for a refund. To be specific, they assured me that I could use Rippling in the same way that I use DocuSign. When I tried to upload contracts to send them for signature, the platform wouldn't allow that function. I was going to have to completely re-enter a 15-page contract manually in their online 'editing' box before I could send the document for signature. This wasn't what I was told during my original walk-through, so I requested a refund as that was my main need.
When I requested my refund, I received no reply- the person that sold me the package ghosted me, Rippling kept my money and canceled my account. There is no other way to contact their team other than email, and I sent several emails over months before giving up. Going to have to issue a statement about fraud to my bank to try and reverse the charge now.

良いポイント:

Nothing. Never got to actually use it because they de-activated my account and kept my money.

改善してほしい点:

Their "portal" for documents to be e-signed is like a bad version of google docs- without the ability to import. You literally cannot import a pre-made document. You can paste the content and reformat it- so good luck with anyone transferring from another platform, anyone with pre-existing documents, basically anyone that wants to edit a document outside of their terrible text editor.

Alysha
アメリカのHead of People Operations
金融サービス, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

I am excited to implement Rippling !

5.0 3 年前

製品を使ってみた感想: From the demo through implementation, our Rippling experience has been top notch so far. The team is very responsive and the system is extremely user friendly and customizable. I would highly recommend this to small HR teams looking to streamline processes.

良いポイント:

Rippling has been a great solution for us as a small company without an IT department. We are able to streamline our on-boarding and off-boarding processes, making it easy to order equipment and remotely update software on our employees' computers. Our employees love the easy app based user interface, making it easy to download paystubs, update personal information, enroll in benefits, and submit FSA receipts all in one platform!

改善してほしい点:

The only con I have run into so far is the lack of phone support for administrators. With that being said, the team has been very responsive via email!

Emily
アメリカのDirector of People
健康、ウェルネス、フィットネス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Amazing HRIS software for Global Companies!

5.0 昨年

製品を使ってみた感想: I'm a big fan of Rippling! We use this platform for US payroll, US benefit administration, a global HRIS, and in EU we additionally use is to maintain compliance in time tracking. It suits all of our needs and if we ever have a problem, customer success is there to fix it within minutes.

良いポイント:

I can not speak highly enough about Rippling. After working with several other HRIS systems (Namely most recently) and PEOs (ADP and Trinet most recently) I am highly impressed by both the quality of the platform as well as the customer support.

改善してほしい点:

At times, the software can be a bit complex to use. But customer support is always there to help you. One feature I would love to see is a better HR dashboard, the reporting is wonderful but it would be great to simply log in and look at things like attrition, change over time, etc.

Lea
アメリカのBusiness Administrator
教育管理, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

New Client - Implementation was a breeze and we love Rippling!!

5.0 昨年

製品を使ってみた感想: Our business is solving time and attendance tracking, payroll navigation and so much more. This system also helps with our accurate tax reporting. Our experience has been fantastic. From our product quote stage, through implementation and rollout to managing the system we have not encountered an issue that could not be quickly resolved. Our team felt no bumps as we transitioned from our previous provider. We like Rippling so much we are exploring all the products available now.

良いポイント:

Ease of use. The fact that we have professionals who can chat when we need is wonderful. No more waiting on hold for customer service to help resolve an issue. We can track aggregate data efficiently and our employees love the communication, and ease of use.

改善してほしい点:

AS we rolled out our payroll system, we had a few questions on new Colorado tax laws, but they were solved.

Jarrod
アメリカのDirector of Information Security & IT
金融サービス, 51~200人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Easy-to-use and deploy HRIS that centralizes IT Asset Management and HR functions in to one platform

4.0 10 か月前

良いポイント:

Overall the product is easy-to-use and deploy. For a smaller company, being able to deploy an HRIS that also ties in the basic IT and security functions related to off-boarding and onboarding new employees is a huge benefit. We (IT/infosec) wanted an HR-driven provisioning process and still wanted to leverage our SSO platform Okta. Rippling let us do this and it's working very well for us. It's a simple integration and set up and as a small company, that's what we wanted.

改善してほしい点:

There were significant issues with their inventory management functionality (the warehouse and store) around tracking/status and shipping/order times. Inventory for devices was hit-or-miss as well. It ended up being easier and less of a headache for us to handle it ourselves. Their device management platform lacks some of the features that the larger players like JAMF or InTune have, but the basics work well. Logging for scripting or profile deployments is basic at-best and is tough to use when troubleshooting.

Bowie
アメリカのCEO
消費者サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Could be awesome

3.0 3 か月前

製品を使ってみた感想: It's great software, but we can barely use any of the features given the pricing model. It doesn't make sense for us to have to pay $8-$10 for every user per month every time you want to add the smallest feature. These features would make our operations run smoother, but we would barely use them and it doesn't make sense for our business. I really wish there was another way or at least allow us to integrate with other softwares for free. I foresee us jumping ship if there is an affordable way to handle the comprehensive features that Rippling offers. I really want to love this software but they are pricing us out of being able to actually use the software given our staff is mostly all part time. It doesn't make economic sense for us. Really frustrating. Also the support is been really frustrating. The billing is also confusing and doesn't make us feel good about using the platform. Explanations are not straightforward.

良いポイント:

The software is actually good, probably better than most competitors.

改善してほしい点:

It's not a good fit for most small businesses that are doing high volume low margin sales with lots of part time employees. We would love to be able to actually use most of the features but the cost structure is prohibitive. The onboarding was really not straightforward and honestly did not feel good at all. The difference between sales and the support agents was disappointing.

Melissa
アメリカのCOO
法律サービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路
ソース:SoftwareAdvice

検討した類似製品:

All around horrible!

1.0 2 年前

製品を使ってみた感想: If I could do no stars I most certainly would. I do not recommend this product for a company that needs flexibility.

良いポイント:

There is nothing that has worked well for us. Every single thing we try to do requires so many hoops to find out it cannot be done and there is no way around it. It was sold to us as being flexible, it is definitely not. I am so mad I did not move to the company I know works well for all situations.

改善してほしい点:

Benefits do not flow easily, open enrollment was a nightmare and they had to fix so many things even though it was entered properly in the system. K-1 partners can only have payments applied to them, no tracking of benefits that came out of the payment so no reporting to help with your audit and tax prep. PTO & Sick time cannot be split on one day, which is a pain. HSA is a train wreck, money comes out of our account, but it is often wrong. Basically not one thing works well.

Oluwadamilola
ベナンのOperations Manager
金融サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Excellent Experience with Rippling: Streamlined HR and Payroll Solutions

5.0 昨年

製品を使ってみた感想: Overall, Rippling has been an excellent experience for our company. Not only do they have streamlined HR and payroll solutions, but their customer service and support is second to none.

良いポイント:

Rippling has been an absolute game-changer for our company. Their streamlined HR and payroll system saves us an immense amount of time and money! Not only is it easy to use, but customer support is always available to help with any questions or issues.

改善してほしい点:

The only downside with Rippling is that their feature set is not as extensive as some of the more established HR and payroll solutions. There are some features and integrations that are missing which can be limiting for larger companies.

認証済みレビュアー
認証済みLinkedInユーザー
人材, 51~200人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Streamlines Everything!

5.0 2 年前

良いポイント:

I am a Rippling admin for 3 companies that I work as an independent contractor for. Ripplings ease of use is top tier and it makes HRIS/Payroll/Benefits Management so incredibly easy. I've gone through 2 different implementations and each has gone off with little to no roadblocks.

改善してほしい点:

I used to dislike a few aspects of the employee profile, but changes have been rolled out and those issues have largely been resolved.

Matt
アメリカのFounder & CEO
インターネット, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Rippling is exactly what you need.

5.0 4 年前

良いポイント:

Clean platform, makes administration generally easy. Puts almost everything in one place.

改善してほしい点:

I do wish that the application integrations were more than primarily SSO, but instead offered integrated functionality. Also, I wish that the functionality of the integrations worked with any version of the third-party apps, and not just the enterprise versions (for the most part.)

Caitlin
アメリカのDirector of Culture
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Don't Waste Your Money

2.0 4 年前

製品を使ってみた感想: Overall, we felt we were sold a really expensive lie with this system. The main functionality we wanted--the automatic integration with all of our tools to make onboarding easier, didn't actually exist. When we started to use it, it quickly became "oh, well you still have to go into Dropbox to purchase licenses, we don't fully integrate with them" and "oh yeah, MS Office you can't do through our system either because of the licensing" so we ended up doing all of these things manually anyways. Their customer service has been extremely poor, and they're also one of the more expensive products on the market. I don't recommend this tool at all--I think they have a really long way to go in improving their product, and I'm honestly amazed that there are so many high reviews on this site.

良いポイント:

At the time, it seemed really appealing to make our onboarding process more seamless with email, Slack, and all the other tools our teams were using. The interface and functionality seemed appealing, but overall, unfortunately, turned out to be a letdown. For what we pay for this software, compared to what we get, I can't say much positive in terms of what we SHOULD be getting.

改善してほしい点:

The interface is convoluted and user journeys don't make sense. When we first started using Rippling, we were an early customer so we decided to be along for the ride, but things are constantly moved and changed and become more complicated, not easier, to find and navigate. Among many other things, here are a few of the worst issues we've had: - Inability to de-activate a contractor--if you want to not be charged money every month for someone, you have to fully offboard them otherwise your billing will quickly become insane and wasteful. - Their electronic signature functionality is crap--you have to use their clunky system, you can't just upload your own doc and add a signature box. - Their customer support is terrible! They take a really long time to answer emails (you have to pay extra I believe if you want phone support, if that even exists at all), and when they do, they often deny they've made mistakes or their tech has broken. - Lack of security: we offboarded an employee and it was supposed to automatically offboard them from tools, but the employee let us know that several days later, they still had access to these tools. We contacted Rippling and they denied this, and then a month later they emailed us the equivalent of "oh yeah, sorry about that, our bad." This is completely unacceptable when you're working in technology and clients' proprietary code or other info can be compromised by a terminated employee.

Joseph
アメリカのSenior Software Engineer
物流、サプライチェーン, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

From a Users Perspective

5.0 2 年前

製品を使ってみた感想: Rippling has by far been the smoothest experience I've had handling my benefits, payroll, onboarding, etc. Login and password requirements are sensible, Multi-factor-auth is available and encouraged, activities/actions users can take are clearly labeled and easy to find, and once you, say, click into payroll, it's fairly obvious how to do what you need. Rippling is quite comprehensive in it's scope, and it's execution is stellar. Unlike similar platforms I won't name, none of it feels slapped together or like someone didn't want to pay for extra feature X so there's a big gap in the program. I've quite enjoyed it. It has its issues, like it's telemetry and it's reliance on Chrome. however, neither of these are dealbreakers, imo. The telemetry is clearly centered around user interface interaction, which no doubt is how they've made their UI/UX so intuitive. My primary concern as a user of this software is that should a company go all in on rippling, that I'd be tracked by my employer without my consent with that telemetry down the line.

良いポイント:

- Clear and intuitive UI/UX - Informative Context Everywhere -- Benefits onboarding was well laid out and easy to compare options -- Paystub breakdowns and explanations are awesome -- User profiles actually helpful - Orgchart Just Works. - Healthcare management is easy.

改善してほしい点:

- Reliance on Chrome: I've noticed some site features don't behave quite right unless I use a Chrome based browser, and their Employee Home product only works as a Chrome extension, there's no site-based experience for it that I've found. So if you aren't a chrome user, you have to install and keep open an extra browser if you want to take advantage of that without migrating from your current preferred browser. - Site bloat. Initial load of their site is takes 4-5 seconds on my gigabit internet, and clicking around the site results in multiple 5-10 second load times. It can feel unbearable waiting for a page that's just text to load. And then if I inspect the page, A single page of text took over 12 megabytes (post compression) to load. - Tracking/Security. Rippling makes a call back home with what appears to be quite detailed telemetry every 3 seconds, sending not just mouse events like clicking, but the specific place on the page you clicked, hovered, or even scrolled to. Not to mention logging everything you type, every field you type it in. And there's no obvious way to disable this. This in of itself is a security problem for me. One solace is that this tracking is well implemented. Secure forms that should not be tracked are not logged over the wire. However, everything else seems to be.

Angel
カナダのHR Specialist
金融サービス, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

The most scamming HR product ever

1.0 7 か月前

製品を使ってみた感想: Terrible experience. Rippling keeps charging us monthly yet the implementation specialist is missing and dragging us to pay the next month with nothing delivered. The company should only focus on HRIS/payroll. Instead, it expands into IT management, renting warehouses for other companies to store their devices, vendor bill payments. This company is trying to grab all, while none of the things in the plate is completed.For anyone who is not based on U.S., STAY AWAY FROM THIS COMPANY - IT'S A LIE!

良いポイント:

The idea is good. The details and executions are not.They tried to be international - however details are very lack of.

改善してほしい点:

They are U.S based and just started to roll out payroll in Canada which we are using it. it is a joke:1. The implementation specialist ghosted at us. We had a call, I sent couple of follow up emails and even after one week there was no response. As of today, our implementation specialist still absent in the middle of the implementation process.2. We are using rippling Canada. They said we could pay global contractors in USD. We have a USD account but it's with a Canadian bank given we are a Canadian company. We asked if we could pay our global contractors via our USD account that is under a Canadian Bank (ie. Bmo, CIBC's USD account). They have been flipping the answer back and forth and eventually told me it's no. Rippling only pays global contractors via USD account SOLELY based on U.S., or process global payment via Rippling's payment processor, which incurs tons of FX fee. Therefore, the so called "International Payment to global contractor" is a lie to us.3. They ask me to upload employees/contractors details. However, the "contractors' end date" is missing from the template. Therefore it's not showing in the system after you import it. The implementation specialist asked me to retroactively add it one by one. This is ridiculous and doesn't make sense at all. 4. Worker's comp such as WSB is missing. Therefore as an HR specialist, I will have to manually calculate the gross amount each quarter to report.

Maryam
ヨルダンのMarketing Coordinator
教育管理, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Empowers employees to engage in human resources management efficiently.

5.0 昨年

製品を使ってみた感想: Overall, Rippling has made organizing employee files, requests, and other important information a breeze. Rippling has also improved transparency and accessibility, which is fantastic for our organization.

良いポイント:

I find Rippling's HR management system to be very employee-friendly. It's great that employees can update their information, upload documents, and get approvals all in one place. Additionally, having access to salary slips and other important documents directly through the system is a huge plus. One of Rippling's standout features is its ability to coordinate vacation requests. Employees can easily fill out the necessary form on their page and send it off for approval. Notifications are sent to the direct manager, who can approve or reject the request and provide reasons on time. The vacation calendars also make it easy for managers to manage requests without disrupting the workflow. Another great feature is the ability for managers to easily fill out and modify employee assessment forms, which keeps the process running smoothly. And Rippling's recruitment procedures are completed promptly, which is fantastic.

改善してほしい点:

While Rippling is generally very good, there is room for improvement when it comes to customizing forms and deleting documents.