キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年
Chili Piperとは
Chili Piperは、最も先進的なルーティングおよび予約ソフトウェアで、高成長を続けるB2Bの収益チームを支援しています。
It's built for revenue teams and features speak to that - inbound, outbound, routing are much more advanced than basic scheduling tools.
I dislike that Chili Piper sends reminder emails to prospects even after they've canceled the event on my calendar.
レビューを絞り込む (127件)

A great scheduling tool - but expensive and complicated
良いポイント:
Chili Piper allows you to manage multiple queues and round robins based on advanced logic and manage team scheduling and routing in a way that is hard to compete with.
改善してほしい点:
With that being said, Chili is a complicated platform that requires a lot of effort to learn and master, with a cumbersome UI and un-intuitive UX sometimes, as an admin.

検討した類似製品:
Clear Winner for Sales Teams, Rolls Royce of Scheduling Tools
製品を使ってみた感想: One of the first tools we bought building out eqtble's sales team. We didn't have time to chase prospects down, so now scheduling is completely automated and our conversion has increased because of the easy user experience.
良いポイント:
-It's built for revenue teams and features speak to that - inbound, outbound, routing are much more advanced than basic scheduling tools -Booking experience is superior (requires less clicks and information for the customer booking) -CS team goes above and beyond -Automates our whole scheduling process so our team spends 0 administrative time scheduling meetings
改善してほしい点:
-Setup can be a bit confusing, mostly due to the amount of customization that is possible -More expensive than basic scheduling links
Caught in nightmare cycle of forced appointment scheduling with wrong phone number
製品を使ってみた感想: Virtually useless product
良いポイント:
Nothing. Appalling user experience. All it did was facilitate the delivery of an email address where I, the customer, could manually contact the provider to inform him of my correct phone number.
改善してほしい点:
I could not cancel the appointment I made through CP. I was forced to schedule another one. When I did, the contact information I had updated (contact phone number for the appointment) was NOT UPDATED. NO WAY FOR ME TO BE CONTACTED BY PERSON I WAS HAVING APPOINTMENT WITH.

The best tool for creating sales meeting invite and handoff
製品を使ってみた感想: Chilipiper is very useful in scheduling sales a meeting and sending client handoffs to another department. Their chrome extension is quite handy for a quick customer invite. All I need to do is asks for the customer's email and paste it on the extension and the system automatically send a quick invite so I don't have to look further at the customer's account.
良いポイント:
It is integrated with salesforce, google chrome as extension, and slack which is very convenient for keeping track of my client meeting. It also sent me and the client an email reminder so they won't forget our meeting schedule which is crucial as the customers are always busy.
改善してほしい点:
Just the occasional bugs here and there where sometimes, the zoom meeting link is missing on my invite for no reason at all but they are quick to fix and provide a resolution
検討した類似製品:
Chili Piper is incredible - both the software and their team
良いポイント:
I can't say enough amazing things about Chili Piper. It has increased our number of meetings booked with AEs, with leads (that meet our qualification criteria) able to book a meeting with an AE directly after completing a form on our website. Not only that, but the suggested times functionality within emails (where you can suggest meeting times to a prospect that enables them one-click booking from within the email) is a game changer - with huge success from this feature alone. The platform is intuitive and easy to use and also has huge scope for meeting a range of use cases. But not only is the platform fantastic, the Chili Piper team and our technical lead [SENSITIVE CONTENT HIDDEN] is hands down the best, giving next-level support and care for customers and their use cases to solve. Thank you [SENSITIVE CONTENT HIDDEN]!!
改善してほしい点:
Excited for their Hubspot integration coming out soon!
I couldn't live without Chili Piper and it's features
製品を使ってみた感想: AMAZING, it has exceeded all expectations
良いポイント:
ability to qualify prospects through the self-booking appointment process and auto direct the set appointment to the correct sales rep and auto track show rates with their deep native integration with SFDC
改善してほしい点:
There are a lot of features and functionality to learn and implement which is a great thing and I'm not technically savvy with the implementation, I love architecting the stack and so it takes thought and understanding what it can do for you as a platform based on your vision of your flow and this can take some time and well worth it in the end
Best Scheduling platform put there
製品を使ってみた感想: it's amazing, not only the features and functionality but also the CSM and support are super quick, helpful and know everything about it + they are really proactive which we appreciate a lot
良いポイント:
It has ton of options, the routing, grouping and queues have so many option so it can support almost every business scenario, we only moving new departments to it
改善してほしい点:
its complicated to learn everything and it takes time to master it but once you do - it's really worth the money!
Great meeting scheduling software!
製品を使ってみた感想: The overall experience has been top-notch; and I am a satisfied customer!
良いポイント:
Easy meeting scheduling, geo & timezone specification capabilities, and reasonable pricing!
改善してほしい点:
Load time can be improved for heavy filter jobs.
Chili Piper - Multipurpose Solution For Business
良いポイント:
With Chili Piper, we have best features for lead capture and generation The software makes sales force automation easy and is great for sales enablement Finally, I like the many meeting and scheduling capabilities
改善してほしい点:
Chili Piper has been amazing and nothing really to hate about Chili Piper
Chili Piper review from a daily user
良いポイント:
The integration with the needed tech stack to have a meeting
改善してほしい点:
Time zone choose-ability: maybe they could improve it by letting you choose a time zone for a city
Most optimized tool to book meetings
良いポイント:
Chili Piper removes a lot of friction when people are booking a demo because of the integration they have with clearbit and hubspot, which allows us to book demos by asking for less information on the website form (since clearbit does the enrichment). This has been great for our form conversion rate.
改善してほしい点:
Nothing comes to mind, sometimes the calendar does take longer to load on the page, but that's rare.
Nifty Extension
良いポイント:
The integration with Salesforce that helps manage calendars, send reminders, etc.
改善してほしい点:
Nothing directly...just that is one of several new tools being implemented.
Sales enablement
製品を使ってみた感想: Their support and staff are amazing, always going above and beyond to ensure that we have whatever it is we needed where it's locating certain function, how to create a feature etc. Always providing helpful best practice advices not only for Chili Piper but for our other tools that have some sort of contact to Chili Piper. In a day and age where there are so many new and exciting Martech tools to learn and go through on a daily basis, to have this sort of support and amazing people to work with, seals the deal. SHOUTOUT TO OUR REP! Always a pleasure :)
良いポイント:
The ability to use a Marketo form and Chili Piper scheduling and ensure proper one assignment happens in salesforce. In the instance that they would reschedule or open the link anywhere else the calendar of the rep who the lead belongs to's calendar will pop up for the prospect. Amazing.
改善してほしい点:
I think the software user interface could use some improvements in getting around, sometimes its confusing, and sometimes the terms confuse me. Like assignee vs organizer. More help texts possibly for terms. The structure of how the queues and the meeting templates are separate from the router really confuses me and I feel like if the meeting templates that were associated to its specific queues and inbound router were sort of bundled together, then it would be easier to manage. Sort of like a drill down format. Chili Piper can be used for so many different aspects of our org and because we want to capture data along each specific router and queue that it came through, we have multiple queues and it's stacking up.
Pipering Hot Meetings
製品を使ってみた感想: Had only had good vibes so far, very happy with it.
良いポイント:
Ease of use when working in Salesforce, being able to schedule from Email or contact card.
改善してほしい点:
If I have to, it's multiple timeslots bookings.
Sell Direct w/o Salesloft
良いポイント:
Chili Piper takes the pain away from calendar syncing. Prospects have the ability to book time on your calendar and/or reschedule a meeting with a click of a button. Cuts out the middle man and the back and forth emailing that traditionally takes place
改善してほしい点:
Not so much about the software but the coupling with Salesloft. We were introduced to Chili Piper as an add on to Salesloft. When we decided to leave Salesloft for Outreach.io, Chili Piper went away as well

Chili Piper has helped us make meeting routing easy and increase show rate
製品を使ってみた感想: 1. Meeting routing from SDR to AE is no longer a manual burdensome task for us. We've done both Round Robin and territory-based, and Chilipiper made both crazy easy (especially because of their SFDC integration). 2. We love having standard meeting templates and meeting reminders across the team. Particularly, automated meeting reminders helped increase our show rate by 10%
良いポイント:
Our team is a huge fan of Chilipiper's automated meeting routing, standardized templates, SFDC logging, and auto-reminders
改善してほしい点:
For it's basic features, it's simple and easy to use, but with more complex configurations, all the different settings can get messy

Very flexible and great customer service
良いポイント:
I like that it integrates seamlessly with salesforce and gmail. It allows our SDR to easily schedule things for our account execs. Also love how easily we can insert time suggestions in emails. The customer service and nimbleness of their company is top notch - they've worked really hard to make sure product works for us.
改善してほしい点:
Sometimes the javascript can make our landing pages a little slow, it doesn't work with popup forms (that we've been able to figure out), and I can't use the router for opp and account objects in SF.
Chili Piper is a real time saver
製品を使ってみた感想: Overall, it's been a very helpful tool for me. I know there are many powerful features that the rest of my organization leverage, but I stick to the basics.
良いポイント:
From an individual user, it's easy to use. I just send the type of meeting link I want my recipient to book and I get a notification when they book it. I don't have to go through the back and forth of finding a time that works for them.
改善してほしい点:
It was a tiny bit confusing to find certain features, but I found them eventually. I may not have figured it out, but I would love to take two Chilipiper users and send a merged link that will only offer times that are mutually available to both of us. This would come up if I was having a new team member shadow a call, and I wanted to offer only times that were available to myself and the team member shadowing me. This may very well be a feature that exists, and I just didn't figure it out.
Chili Piper has been great for our business
製品を使ってみた感想: We use Chili Piper daily. Our SDRs use it to schedule times with a potential customer and our sales Reps. It's been great and its very easy to use.
良いポイント:
Ease of use. It allows us to have customers quickly find time in calendars and book meetings.
改善してほしい点:
I wish Chili Piper can have deeper roots into Salesforce, meaning build custom formulas and look at more than one object.

Lead Routing: Automated
製品を使ってみた感想: Couldn't reccomend it enough. There's a reason Chili Piper is taking over the market.
良いポイント:
This is the only tool on the market that consistently meets our lead routing needs. It's incredibly easy to turn reps on or off, adjust volume, and automate your lead distribution. Their customer support has been unbelievable, always finding time to help us out at any time of day.
改善してほしい点:
The reporting can use improving, but their Salesforce integration makes it easy to build reports in Salesforce.
Best in biz for calendaring right now
製品を使ってみた感想: Solid team, support and functionality!
良いポイント:
Advanced features allow for extensive flexibility The management team is excellent
改善してほしい点:
Calendaring is becoming a staple in the engagement platforms (Outreach and Salesloft for example) so it will be interesting to see where CP goes next on the product.

Great Meeting Booking Tool for Teams
製品を使ってみた感想: The customer support is the best in the B2B SaaS space.
良いポイント:
Chili Piper looks at our sales reps availabilities and then matches an inbound request to the next batter up based on who is next and meeting availability - takes the back and forth of meeting planning out of the conversation.
改善してほしい点:
I wish they had better or more dynamic integrations, specifically with Drift and also writing to a record in Marketo or Salesforce.
Great integrations
製品を使ってみた感想: It's so easy for potential customers to pick a time on my calendar or reschedule a meeting. Going back and forth to find time to chat is an utter waste of time.
良いポイント:
I love Chili Piper's integrations with Zoom, Salesforce, and Google calendar. It reduces data entry, human error when scheduling meetings, and enhances the experience for potential customers.
改善してほしい点:
There are times when an SDR routes a meeting to me and my Zoom information isn't added to my Google calendar. Our sales ops have looked into this several times and "fixed" the problem but every now and then it breaks.
A lot of functionality with super user friendly interface
製品を使ってみた感想:
1. Streamlined automated and fair sales distribution process
2. Tons of time collectively saved on booking meetings. My personal favorite feature is inserting available times in the email.
3. Customer-centric approach to demo booking with time selection.
良いポイント:
1. For end-users, like sales or cs teams, you go through the set up once (templates, buffers, reminders) and enjoy saving time every time you book a meeting. 2. Well thought through round-robin flow for SaaS sales teams. 3. Integrations that fit into most tech stacks. 4. Support and customer experience teams are amazing, very friendly, and knowledgeable.
改善してほしい点:
We occasionally have lead reassignment problems, which relate mainly to our tech stack setup.
Great fro booking in my demos
製品を使ってみた感想: Great tool to make my sales job easier
良いポイント:
It all goes automatic, you add your working hours and set up meeting times and meeting links and buffers and its done. You dont know its there and see everything right away in your calendar
改善してほしい点:
Sometimes there are some hickups with demo’s coming in 2 or times that im not available