ZIWOのレビュー

Ziwo is making my work experience easier and funnier

良いポイント:

The user-friendly interface and the easy way of using it

改善してほしい点:

Extracting the call record and redesigning the layoutt

Many features that allowed us to Improve our team's productivity!!

製品を使ってみた感想： We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

良いポイント:

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

改善してほしい点:

I cant think of anything, its very helpful and we rely on it in our daily tasks

Bad customer Service

製品を使ってみた感想： 2

良いポイント:

Everytime when something requested , it takes ages for them to solve our problem,

改善してほしい点:

the dailing and at times the system hangs

Call recording saved us!

良いポイント:

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

改善してほしい点:

Nothing to mention, however, an updated mobile version would be great!

ZIWO review

製品を使ってみた感想： We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

良いポイント:

Having a mobile app for admins. Easy GUI. Great customer support.

改善してほしい点:

The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Very good site

製品を使ってみた感想： IT's very good, i suggest it for every one that looking for soft phone for his buesness.

良いポイント:

It's very easy to use and deploy, also its perfect to manage your agents.

改善してほしい点:

It's recorded every single call and show you who received it with.

Easy to use

製品を使ってみた感想： My over all experience was pretty good and i enjoyed calling customers with ziwo.

良いポイント:

You can connect with any customer through out the globe i really like that feature of ziwo.

改善してほしい点:

When we connect with customer there is a 3-5 second voice delay.

ziwo

製品を使ってみた感想： it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates.

良いポイント:

it good and easy to use and helpful, needs to add chat between users and email access templates.

改善してほしい点:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Ziwo is the best option for your quick call center needs

良いポイント:

Ziwo has great features that help you to manage all your Inbound, Manual and Automatic Outbound and Telephony needs. You can add new DID´s, get analytics, call recording and all the information you need to run the effective call center.

改善してほしい点:

Everything is great. Needs improvement on reporting with easy user interface and standard data required for call center.

Greatest work experience with Ziwo

良いポイント:

Its ease of use is wonderful, keeps track of all your calls, as well as call recordings in a very well organized manner.

改善してほしい点:

It needs a high internet speed, which I think it's normal.

Sr. Customer Service Agent

製品を使ってみた感想： Good

良いポイント:

Quality of the call is good and helps to serve the clients efficiently and with Clarity

改善してほしい点:

The old version has option to listen to your past contacts hence, that would be the least one

Positive and negative points on Ziwo

製品を使ってみた感想： its good platform, easy access , not complicated , needs some improvement, but over all its good and recommended.

良いポイント:

* Easy to login * voice is clear* country code added by default

改善してほしい点:

* When there's a call coming , the notification displaying prevent me from clicking on the call to answer* It will log me out , although i didn't logout , so i need t refresh and check connection to make sure im available

Amazing software

製品を使ってみた感想： amazing experience, if i opened my own company, ill definitely use ZIWO

良いポイント:

easy to use, can make international calls, record calls

改善してほしい点:

nothing so far, the software is amazing, but some keyboard features could be helpful

ZIWO is great and recommendable

良いポイント:

The phone call feature is clear, seamless, easy to understand and the calls are clear

改善してほしい点:

They need to include the smoke break and short break features

Great connection

製品を使ってみた感想： It was a good way to communicate with the POCs.

良いポイント:

Easy connect to the POCs. It is very clear and fast.

改善してほしい点:

All about it. Ziwo is a good program that make your work easier.

Very good experience

製品を使ってみた感想： excellent

良いポイント:

the features that are built into the software are really amazing I think all that I need in the software or all that I was asking for during the kickoff and onboarding is available except 1 thing only

改善してほしい点:

there is no disposition option in the software hope you add it shortly

ZIWO

製品を使ってみた感想： we are able to assist our customers effectively and in a timely manner.

良いポイント:

- The software is modern and user friendly. - l like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in. - the ability to track all the calls that are recorded easily.

改善してほしい点:

nothing at the moment, the software is easy to use.

I recommended this software

良いポイント:

I like the variety of services that the software included such as , showing the number of callers before answering the call.

改善してほしい点:

Sometimes I didn't understand the behavior of the system because it shows that calls are answered even when the system is closed

Cold calling agent

製品を使ってみた感想： Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business

良いポイント:

This software is heart of my working, this provide me empowered my work, it is fast, easy, very supportive in case of trouble

改善してほしい点:

I am addicted to it, this will just doesn't hang any of the time.

Ziwo review

製品を使ってみた感想： it's great. Have enjoyed it.

良いポイント:

It's very simple to use and effective. It's very helpful to handle calls with clients without hiccups.

改善してほしい点:

I think its great. I don't really have any complaints regarding the software.

My experience

良いポイント:

I was amazed at how easy to set up and use Ziwo. You can simply start to work on it without getting any training as it is very easy to navigate and use All the information in one place and easy to access

改善してほしい点:

Till now the program is working without issues or difficulties

ZIWO ASWAT

製品を使ってみた感想： I have been working on ziwo for almost 10 months now, i like its features!
very helpful for multitaskers!
call clarity 10/10
easy dialer for international and local calls

良いポイント:

ZIWO is super fast and very easy to use!

改善してほしい点:

the software lags sometimes for 30 secs

Very efficent

良いポイント:

Hold features, warm transfers and seeing the call history in detail.

改善してほしい点:

How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.

Aswat

製品を使ってみた感想： Nil

良いポイント:

Great software, works out perfectly for me.

改善してほしい点:

There is a delay of 2-4 seconds on a call.

Accessibility!

良いポイント:

The ease of use and accessibility of the software is great

改善してほしい点:

There's a usual bug which technically ruins the operations, otherwise all good