キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年

Trustpilotとは

優れたレビュー・プラットフォームのTrustpilotで、ブランドはレビューを収集し、顧客との信頼関係を築くことができます。

Trustpilotの製品詳細

良いポイント:

Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints.

改善してほしい点:

Sometimes reviews are blocked or blurred out which makes me wonder what is actually missing.

Trustpilotの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.3
機能
4.4
価格の妥当性
4.2

おすすめ度

8.2/ 10

Trustpilotの総合評価は4.5/5です。 (キャプテラに寄せられた1,185件のレビューより集計)。

Trustpilotを使用したことがありますか?

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レビューを絞り込む (1,185件)

islam
islam
エジプトのDoctor
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Trustpilot as a wealth of information and tools.

4.0 11 か月前

製品を使ってみた感想: Trustpilot is widely regarded as a helpful platform for consumers to research and evaluate businesses based on real customer reviews. It provides transparency and allows users to make more informed decisions when choosing products or services.

良いポイント:

I liked most about Trustpilot is its comprehensive database of customer reviews, which provides valuable insights into businesses' reputations and helps me make informed decisions.

改善してほしい点:

Trustpilot was the occasional presence of fake reviews. It made it difficult to trust the credibility of the ratings and opinions shared on the platform. I wished for more robust measures to ensure the authenticity of reviews and greater transparency in the review verification process.

Trustpilotからの返信

10 か月前

Hi islam, Thanks for sharing with us! We love hearing that you're enjoying using our platform to gain valuable insights. We do do lots to protect our platform from fake reviews, but we are always making improvements and will take your feedback in to do just that. Thanks, The Trustpilot Team

Alexis
アメリカのCTE Business Teacher
教育管理, 5,001~10,000人規模の会社
使用期間: 1年以上
投稿経路

Trustpilot is great for reviews!

4.0 5 か月前

良いポイント:

Trustpilot is great because it gives real reviews from people who have actually used the product or service. It helps you see what others think before you decide to buy or try something. Trustpilot also has ways to spot fake reviews, so you know the feedback you’re reading is more likely to be real. Businesses can respond to reviews too, so they’re held responsible for how they treat customers. For example, a couple of months ago I had a terrible experience with a travel company. I was not having any luck with them. I attempted to post my complaint to BBB, but for some reason they rejected my complaint. I tried again and they said it was a duplicate complaint and rejected it. I came to Trustpilot to let others know of my experience and hopefully hear from someone higher up in the business. Because of Trustpilot, I received a call directly from the company and a full refund. Thank you, Trustpilot!

改善してほしい点:

One downside of Trustpilot is that sometimes it can be hard to tell which reviews are real and which might be fake or biased. While the company tries to manage this, some businesses might still get unfair ratings based on a few bad experiences. Also, businesses can sometimes pressure customers to leave positive reviews, which can skew the overall ratings. The volume of reviews can also be overwhelming, making it tough to find the feedback that is most pertinent to your situation. Lastly, there is a delay between the submission of feedback and it being posted to the website. This can take a lengthy amount of time, which can be cumbersome.

Trustpilotからの返信

4 か月前

Hi Alexis, Thanks for your review. We're delighted to hear that you got a great outcome through posting on Trustpilot! We have 0 tolerance for fake reviews and have software that runs 24/7 across our platform, picking up on unusual patterns and features by using things like IP addresses and geographical locations. In addition, everyone that uses Trustpilot can flag reviews for investigation. If a business is ever pressuring someone for a review, please flag this to our team for further investigation. If they find that anyone is breaking the rules, action will be taken. Regarding the volume of reviews, there are filter options on each company profile page to search for what you will find most helpful. We'd recommend using these! The delay for the posting of reviews is so our fraud detection software can better prevent fakes from making their way onto the platform. We hope that this helps! Best Wishes, Jen - Trustpilot

Scott
アメリカのContent Creator
エンタテインメント, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Trustpilor Reviews Not Always Accurate

3.0 5 か月前

製品を使ってみた感想: We still look to Trustpilot for reviews of websites we might want to do business with, but we take our research much deeper before acting. We want to be 100% sure we're dealing with legit people.

良いポイント:

It's easy to locate reviews for products and websites on Trustpilot.

改善してほしい点:

We have discovered that there are too many instances of fake reviews appearing on Trustpilot, especially with regard to "get rich schemes" that appear on Instagram and Tiktok.

Trustpilotからの返信

4 か月前

Hi Scott, Thanks for your review! We're glad to hear that you're finding it easy to find reviews on the Trustpilot platform. We take a zero tolerance approach to fake reviews and have dedicated software that scans every review posted. You can read more about how this works here: https://support.trustpilot.com/hc/en-us/articles/207113087-How-do-we-make-sure-reviews-are-trustworthy. If you spot a review on Trustpilot that goes against our guidelines, you can flag it directly by following these instructions: https://support.trustpilot.com/hc/en-us/articles/203419993-How-consumers-can-flag-reviews-that-breach-our-guidelines. And if you think a business might not be using Trustpilot the right way, please flag this to our Content Integrity Team here: https://trustpilot-help.zendesk.com/hc/en-gb/requests/new?ticket_form_id=15855419287709&tf_18057003092765=lang_en_cf. Best Wishes Jen - Trustpilot

Jeffrey
アメリカのOwner
消費者サービス, 自営業
使用期間: 無料トライアル
投稿経路

Pretty decent place

5.0 3 か月前

製品を使ってみた感想: Going pretty good so far and hope to keep it as so

良いポイント:

It's easy to use and fast as well............

改善してほしい点:

So far not many things.its a clever app.with good services

Trustpilotからの返信

3 か月前

Hi Jeffrey, Thanks for the kind words! We're glad to hear that you're enjoying your Trustpilot experience so far. Thanks, The Trustpilot Team

Ashley
アメリカのAssistant to Founder Chaos Coordinator
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Valid and User Friendly Platform - A Bit Costly for Small Businesses

5.0 5 か月前

製品を使ってみた感想: Overall it has been amazing and we love utilizing TrustPilot for our post order verified reviews.

良いポイント:

I love the validity that TrustPilot reviews give for a business. The implementation of the connection between our woocommerce site and TrustPilot was seemless. The dashboard for managing reviews is also super user friendly.

改善してほしい点:

The cost for TrustPilot for a small business is our biggest painpoint. We would love to be able to utilize the "full suite" of options but it is a bit too steep for our budget at this time.

Trustpilotからの返信

4 か月前

Hi Ashley, Thanks for your kind words. Great to hear that you found it easy to get up and running with Trustpilot and that you're feeling the benefits of those verified reviews. The cost of our packages is something that we keep a close eye on, as we always want to make sure that we stay competitive in the market. But, we'll be sure to take in your feedback and pass it along to our teams. Best Wishes Jen - Trustpilot

Mai
Mai
ドイツのSoftware Product Manager
認証済みLinkedInユーザー
金融サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Decent tool to manage all reviews about my business

4.0 8 か月前

良いポイント:

Trustpilot has a very user-friendly UI and UX on their main dashboard. I also really like the UI design choice, for example the stars symbol, they look really pretty

改善してほしい点:

The tool is not powerful in letting me filter out and know for sure whether the reviewers are authentic people or just bots.

Trustpilotからの返信

8 か月前

Hi Mai, Thanks for sharing with us. We're glad to hear that you're enjoying the user experience with Trustpilot! If you ever think a review breaks the rules, you can always flag this for our team to look into. If they find that a review violates our guidelines, action will be taken. Thanks, The Trustpilot Team

Ashish
Ashish
カナダのCustomer Service Representative
認証済みLinkedInユーザー
倉庫, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Waters of Customer Feedback

5.0 9 か月前

良いポイント:

User-Friendly Interface: The website is easy to navigate, making it simple for users to submit reviews.

改善してほしい点:

Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers.

Trustpilotからの返信

9 か月前

Hi Ashish, Thanks for your review. It's great to know that you're finding Trustpilot to be easy to use for reviews! Thanks, The Trustpilot Team

Angela
Angela
アメリカのOwner
認証済みLinkedInユーザー
小売, 自営業
使用期間: 2年以上
投稿経路

Trustpilot is a brand you can Trust

5.0 9 か月前

製品を使ってみた感想: So far, my overall experience has been OK. I would definitely recommend them to Businesses looking for honest reviews.

良いポイント:

What I like best about Trustpilot is the fact that they make you go through a screening process to detour people from leaving fake reviews or trying to blackmail or bribe merchants.

改善してほしい点:

Sometimes they will deny your review, even if it’s honest without explanation

Trustpilotからの返信

9 か月前

Hi, Thanks for sharing with us! We love hearing that you've put your trust into Trustpilot. Thanks, The Trustpilot Team

Cheyenne
アメリカのCashier
認証済みLinkedInユーザー
卸売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Try trustpilot today!

5.0 9 か月前

良いポイント:

I like that trust pilot has made it possible for all to gather or post reviews on any website or app allowing us to collaborate together to determine rather an app being used if its worth the money being paid or its trustworthiness all together

改善してほしい点:

There was nothing I didn't like about trust pilot

Trustpilotからの返信

8 か月前

Hi Cheyenne, Thanks for sharing with us! We love hearing that you're enjoying using Trustpilot to find companies you can trust! Thanks, The Trustpilot Team

Paul
英国のPhotographer
認証済みLinkedInユーザー
写真, 自営業
使用期間: 1年以上
投稿経路

A true review platform which you can actually trust

5.0 7 か月前

製品を使ってみた感想: It's a superb trustworthy and genuine review system. Hard to find in these cynical times

良いポイント:

I think this is the only true review type app/system that I fully trust. It has made me totally engage with it thus helping me with purchases.

改善してほしい点:

Genuinely have no dislikes about Trustpilot

Trustpilotからの返信

7 か月前

Hi Paul, Wow - thanks for the kind words! We're so glad to hear how much you're enjoying your Trustpilot experience and will be sure to pass your feedback along to our teams! Thanks, The Trustpilot Team

Abhishek
Abhishek
インドのSenior Product Manager
認証済みLinkedInユーザー
情報サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Gives clear views of customers

5.0 11 か月前

製品を使ってみた感想: Trustpilot makes our work easy while choosing a software or a service provides by a company. Reviews gives us clear idea about what previous customers have experienced.

良いポイント:

Trustpilot is a great platform to find reviews of products and services. We can see customer ratings and judge a company by that.

改善してほしい点:

While they have simple review system but i feel they have limited options for those who want to write in-depth reviews.

Trustpilotからの返信

11 か月前

Hi Abhishek, Thanks for the review! We love hearing that you're finding Trustpilot to be a great platform to find reviews. We hope you continue enjoying your experience and please don't hesitate to get in touch with any questions or concerns! Thanks, The Trustpilot Team

David
スペインのDirector
通信, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Trustpilot gives me an indicator of my likely experience using a particular firm.

5.0 2 年前

製品を使ってみた感想: I found it tricky to use, because I have several email addresses, and trustpilot doesn't enable me to link them, thus downgrading my own reputation, which detracts from its value.

良いポイント:

What I like most on trustpilot is it enables to make comparitive judgement on similar suppliers, by means of a dashboard style score.

改善してほしい点:

As a consumer, there is little chance to modify or update reviews once they have been made, you can't add a reply, so if the supplier sends you a white widget by mistake, and you ordered a green widget, then supplier makes a false claim, saying we sent you a green widget, there is no continuance of thread.That example could allow occasional complaints to be glossed over, on the other hand, if the company responded and said we're sending a green widget today, and you then wished to edit, or reply and change overall opinion and rating you cannot, again as an end user.

Trustpilotからの返信

2 年前

Hi David, Thanks for the review. It's great to hear that you're liking using our platform to find trusted companies. We don't have a way to reply to a company response on a review just yet, but our team is looking into this for the future. In the meantime, you can always edit your review to reflect an up to date experience. Thanks, The Trustpilot Team

Atul
インドのFreelancer
インターネット, 自営業
使用期間: 6~12か月
投稿経路

Why Trustpilot is Trustworthy?

4.0 2 年前

製品を使ってみた感想: I am a Old User Of Trustpilot now. It has Fantastic Features With Advanced Equipped Technology Which Provides Perfect Result to its Users.

良いポイント:

First it is User Friendly and As Far as it's Features are Concerned it has Innovative and Advanced Features Which is Very Important in Finding the Accurate Result Regarding Any Software Or Sevices Sites.

改善してほしい点:

As far as my View is Concerned Regarding Trustpilot I Almost Give it High Ratings due to his Unmatched Service.

Trustpilotからの返信

昨年

Hi Atul, Thanks for sharing with us! It's great to know that you're finding Trustpilot to be easy to use and a great tool! Thanks, The Trustpilot Team

Angela
アメリカのCo-owner
消費財, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Trust Pilot is an essential tool for your customers feedback management

5.0 昨年

製品を使ってみた感想: I find Trust Pilot a highly reliable resource where I can read opinions about services or goods. I feel that it also creates a sense of trust that I am able to have my customers write a potential product feedback. My rating is 10/10 and I continue to use Trust Pilot in the future both professionally and personal.

良いポイント:

The fact that I am able to stay on track of my customers experience in an easy way with an easily readable grading scale. I also use Trust Pilot when I am looking for a vendor of a service or product to see what others are saying. This feels like an extra layer of purchasing security which could save me thousands of dollars in the future by making the right choices.

改善してほしい点:

I have nothing negative to say about Trust Pilot.

Trustpilotからの返信

昨年

Hi Angela, Thanks for the review. We love hearing that you've found Trustpilot to be an essential tool for customer feedback! Thanks, The Trustpilot Team

Karis
アルジェリアのAssistant Human Resources Officer
人材, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Trustpilot helped me

5.0 昨年

製品を使ってみた感想: My experience was great with Trustpilot is one of my favorites it help customers and business owners maintain an honest review Tanks

良いポイント:

What I like about it is that it is available on many platforms and programs from different companies with very helpful reviews

改善してほしい点:

Maybe there are some Fake reviews on Trustpilot

Trustpilotからの返信

昨年

Hi Karis, Thanks for sharing with us! We love to hear that you're finding reviews on Trustpilot to be helpful. Thanks, The Trustpilot Team

Smart
ナイジェリアのAst. Manager
食品、飲料, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Functionality

5.0 11 か月前

良いポイント:

The most intriguing thing about trust pilot is the intetface. Easy to use and very engaging

改善してほしい点:

There is nothing least to like about trust pilot its a day saver.

Trustpilotからの返信

10 か月前

Hi Smart, Thanks for sharing with us! It's always nice to hear that our community is finding it easy to use the platform. Thanks, The Trustpilot Team

Quynh
オーストラリアのSenior Marketing Specialist
Eラーニング, 11~50人規模の会社
使用期間: 1年以上
投稿経路

The best review site your business needs

5.0 昨年

製品を使ってみた感想: It's been pretty excellent and is a site I recommend to any business looking to gather and monitor reviews about their business or products.

良いポイント:

The fact that it's super intuitive and anybody can navigate on it.

改善してほしい点:

The controls are a bit questionable - I think it could be better managed from a UI perspective.

Trustpilotからの返信

昨年

Hi, Thanks for sharing! We love hearing that you're finding Trustpilot to be the best review site. Thanks, The Trustpilot Team

Sussan
アメリカのLead NP
病院、ヘルスケア, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Best patient engagement product made

5.0 昨年

良いポイント:

Trust pilot provided us an Avenue to get fist hand feedback from our patients. The information obtained helped us improve our processes and EHR/patient experience.

改善してほしい点:

There is absolutely no con with trust pilot.

Trustpilotからの返信

昨年

Hi Sussan, Thanks for the review. We love hearing that it's been useful for you to collect feedback from your patients using Trustpilot! Thanks, The Trustpilot Team

Tiziana
イタリアのSegretario
市民団体、社会団体, 自営業
使用期間: 1年以上
投稿経路

Easy way to check

5.0 昨年

良いポイント:

Easy and fast to use. Clean intuitive wall

改善してほしい点:

Nothing..maybe more pics posted help better

Trustpilotからの返信

昨年

Hi Tiziana, Thanks for the feedback. We're glad to hear that you're liking using Trustpilot for reviews! Thanks, The Trustpilot Team

Arnold
Arnold
英国のCEO
認証済みLinkedInユーザー
小売, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Good and trusted system for reviews

4.0 昨年

製品を使ってみた感想: Using it for less than half year. It's easy to implement but it's hard to uplift feedback score when you start from industry average rating (3.6 in my case)

良いポイント:

It's respected by many people. It's recognised in most organisations. It's important if you sell stuff on your own website.

改善してほしい点:

There are people selling positive feedback on fiverr and other platforms.

Trustpilotからの返信

昨年

Hi Arnold, Thanks for sharing with us. We love hearing that you've put your trust in us! We do know that there are a few bad apples out there that are trying to misuse our platform as well as other review platforms, and our team has invested heavily in trying to combat review sellers. Thanks, The Trustpilot Team

zeghoudi
アルジェリアのassistance programing
セキュリティ、調査, 51~200人規模の会社
使用期間: 2年以上
投稿経路

The wonderful customer reviews is Trustpilot !

5.0 2 年前

製品を使ってみた感想: What a wonderful and unique experience it was in using this platform to highlight my work in the most important areas and build a good reputation among customers

良いポイント:

What I liked about this platform is its ability to provide trust with its customers by expressing and interacting with the experience.

改善してほしい点:

I do not find any deficiency in it, but I believe that updates will improve it in the future

Trustpilotからの返信

2 年前

Hi zeghoudi, Thanks for sharing with us. It's nice to know that you're liking using our platform for reviews! Thanks, The Trustpilot Team

Huong
英国のEnglish teacher
教育管理, 自営業
使用期間: 1年以上
投稿経路

A platform to share your honest opinions

4.0 昨年

良いポイント:

I am glad that there's a popular platform like Trustpilot that allows customers to share their honest opinions about a company's services/products. It took a few days for the review to be processed but it will eventually appear.

改善してほしい点:

There are numerous fake accounts on the platform attempting to 'seed,' which can sometimes lead to inflated and biased ratings, making them less reliable. Additionally, I've encountered an issue with the feedback received from brands after leaving a negative review. It often feels robotic and unhelpful, with a lack of genuine efforts to address my concerns, as they tend to provide excuses rather than solutions.

Trustpilotからの返信

昨年

Hi Huong, Thanks for your review. We love hearing that you're liking using Trustpilot to leave reviews. We do lots to combat fake reviews and misuse, but will take your feedback in to deliver to our team! Thanks, The Trustpilot Team

Sarah
アメリカのSenior Project Manager
健康、ウェルネス、フィットネス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

I like their customer service

4.0 昨年

良いポイント:

Easy to use, they have a great response time and helpful for the most part. We were able to verify if people actually purchased products from us and get some fake reviews dropped off.

改善してほしい点:

Our brand has a few companies under the same umbrella and it's frustrating we can't separate them out. Also, no control on who writes a review.

Trustpilotからの返信

昨年

Hi Sarah, Thanks for the review. It's great to know that you're finding Trustpilot to be easy to use! We will be sure to pass along your feedback to our team regarding separating companies under your brand to look into for the future. Thanks, The Trustpilot Team

William
アメリカのManager
消費者サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路
ソース:GetApp

Fake Reviews - Unable to Take Down

1.0 9 か月前

製品を使ってみた感想: Absolutely terrible customer service - they will not remove a review when multiple parities from different companies have all highlighted the users has never used their service.

良いポイント:

It's a fine website with decent design.

改善してほしい点:

They allow fake customers to post fake reviews.

Trustpilotからの返信

9 か月前

Hi William, Thanks for your review. However, we have 0 tolerance towards fake reviews and do lots to protect our platform from them. If you're having trouble with a review, we'd recommend following up with our Content Integrity team so they can take another look. Thanks, The Trustpilot Team

Vionah
Vionah
ケニアのQuality Assurance
認証済みLinkedInユーザー
経営コンサルティング, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Building Credibility and Trust with Trustpilot

5.0 2 年前

良いポイント:

It is a platform that offers a valuable way to collect and display customer reviews, enabling us to showcase our commitment to quality and customer satisfaction.

改善してほしい点:

Pricing for advanced plans is on the higher side. The pricing structure should be more flexible to accommodate businesses of varying sizes and budgets.

Trustpilotからの返信

2 年前

Hi Vionah, Thanks for the feedback. It's nice to know that you're liking using our platform to showcase your customer feedback! Thanks, The Trustpilot Team