キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年

Trustpilotとは

優れたレビュー・プラットフォームのTrustpilotで、ブランドはレビューを収集し、顧客との信頼関係を築くことができます。

Trustpilotの製品詳細

良いポイント:

Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints.

改善してほしい点:

Sometimes reviews are blocked or blurred out which makes me wonder what is actually missing.

Trustpilotの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.3
機能
4.4
価格の妥当性
4.2

おすすめ度

8.2/10

Trustpilotの総合評価は4.5/5です。 (キャプテラに寄せられた1,173件のレビューより集計)。

Trustpilotを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (1,173件)

Avela
Avela
南アフリカのCustomer Administrator
認証済みLinkedInユーザー
通信, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

I have received alot of trust pilots than expected and it is much easier to access these

5.0 9 か月前

製品を使ってみた感想: Trustpilots are part of my incetive at work so I tend to make sure that my name appear on the platform and trust pilots work the same as google reviews

良いポイント:

The fact that a customer can mention my name and the whole world will know that I provided an efficient service

改善してほしい点:

One star especially when they close to my name

Trustpilotからの返信

9 か月前

Hi Avela, Thanks for the feedback. We're glad to hear that you're finding our platform to be easy to use when accessing your reviews! Thanks, The Trustpilot Team

Mai
Mai
ドイツのSoftware Product Manager
認証済みLinkedInユーザー
金融サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Decent tool to manage all reviews about my business

4.0 5 か月前

良いポイント:

Trustpilot has a very user-friendly UI and UX on their main dashboard. I also really like the UI design choice, for example the stars symbol, they look really pretty

改善してほしい点:

The tool is not powerful in letting me filter out and know for sure whether the reviewers are authentic people or just bots.

Trustpilotからの返信

5 か月前

Hi Mai, Thanks for sharing with us. We're glad to hear that you're enjoying the user experience with Trustpilot! If you ever think a review breaks the rules, you can always flag this for our team to look into. If they find that a review violates our guidelines, action will be taken. Thanks, The Trustpilot Team

Jacob
Jacob
ポーランドのBusiness Developer
認証済みLinkedInユーザー
家具, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路
ソース:GetApp

Disappointing Service and Misleading Practices

1.0 11 か月前

製品を使ってみた感想: As a customer, I expect a certain level of sincerity and professionalism from companies, especially those that promote genuine customer experiences. Unfortunately, my interactions with this company have been utterly disappointing, characterized by a lack of real communication and a failure to adhere to their own stated guidelines. I approached the company with a serious concern that directly contradicted their community guidelines. Rather than receiving a thoughtful response, I was met with robotic, automated replies. These messages, which were ostensibly translated into Danish, failed to address the specific issues I raised. It's perplexing and frustrating to receive a response in a language that suggests no genuine effort to understand my initial communication. Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices. It's disheartening to see a company talk about authenticity and customer engagement, only to hide behind generic, automated messages that offer no real solutions or acknowledgments of the problem. The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves. This contradiction not only undermines their credibility but also highlights a worrying lack of accountability. For a company that is part of a platform like Trustpilot, which is designed to foster transparency and honest feedback, this behavior is particularly concerning. It's essential for such platforms to represent companies that genuinely interact and engage with their customers. Unfortunately, this has not been my experience. In conclusion, I am left with a sense of profound disappointment and frustration. The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding its standards, I urge them to reevaluate their customer interaction strategies and start practicing what they preach. Until then, I can only advise others to approach this company with caution.

良いポイント:

Their website is fairly well-designed and easy to use.

改善してほしい点:

Untrustworthy business practices and kartel-like methods. Your score is greatly affected by your interest in buying the products to be able to build up positive reviews.

Trustpilotからの返信

11 か月前

Hi Jacob, Thanks for taking the time to share this with us. While we don't love hearing that you haven't had the best experience with Trustpilot, we appreciate feedback in all of its forms. If you could leave us with more information surrounding your account, we can follow up with our team on this one and try our best to improve your experience. Thanks, The Trustpilot Team

Jessica
英国のContent Creator
放送メディア, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Trustpot, my go to, reliable advisor.

5.0 3 か月前

製品を使ってみた感想: Impressive. Have saved me several times from buyers remorse.

良いポイント:

Comes in very handy when making decisions about products or services.

改善してほしい点:

Sometimes it’s difficult to verify authenticity of the ratings given.

Trustpilotからの返信

3 か月前

Hi Jessica, Thanks for sharing! We love hearing that Trustpilot has been useful for you when finding trusted companies. Thanks, The Trustpilot Team

Ashish
Ashish
カナダのCustomer Service Representative
認証済みLinkedInユーザー
倉庫, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Waters of Customer Feedback

5.0 6 か月前

良いポイント:

User-Friendly Interface: The website is easy to navigate, making it simple for users to submit reviews.

改善してほしい点:

Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers.

Trustpilotからの返信

6 か月前

Hi Ashish, Thanks for your review. It's great to know that you're finding Trustpilot to be easy to use for reviews! Thanks, The Trustpilot Team

Angela
Angela
アメリカのOwner
認証済みLinkedInユーザー
小売, 自営業
使用期間: 2年以上
投稿経路

Trustpilot is a brand you can Trust

5.0 5 か月前

製品を使ってみた感想: So far, my overall experience has been OK. I would definitely recommend them to Businesses looking for honest reviews.

良いポイント:

What I like best about Trustpilot is the fact that they make you go through a screening process to detour people from leaving fake reviews or trying to blackmail or bribe merchants.

改善してほしい点:

Sometimes they will deny your review, even if it’s honest without explanation

Trustpilotからの返信

5 か月前

Hi, Thanks for sharing with us! We love hearing that you've put your trust into Trustpilot. Thanks, The Trustpilot Team

James
英国のConsultant
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Paid platform isn't worth it

2.0 3 か月前

製品を使ってみた感想: Personally wouldn't recommend Trustpilot. It's a have-to-use in some cases but I wouldn't pay for it.

良いポイント:

Reliably trusted by the population as a source of genuine reviews.

改善してほしい点:

Very little accountable to help us prevent 1* reviews that were left by competitors or none-genuine sources. The paid plan feels like a big commitment for very little gain.

Trustpilotからの返信

3 か月前

Hi James, Thanks for getting in touch. We're sorry to hear that you're not loving your Trustpilot experience. We do do lots to protect our platform from fake reviews. If you see something that breaks the rules, you can always flag this in your B2B dashboard or directly to our Content Integrity team via our whistleblower form. If there's a specific case you'd like us to look into, please don't hesitate to get in touch directly via this form https://support.trustpilot.com/hc/en-us/requests/new. Thanks, The Trustpilot Team

Marnie
アメリカのDesigner
デザイン, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Trust Pilot quite literally shows you everything

4.0 3 か月前

良いポイント:

I like that it shows a lot of options in a pretty wide range depending on what you're looking for.

改善してほしい点:

It also shows you things that are pretty irrelevant for what you search

Trustpilotからの返信

3 か月前

Hi Marnie, Thanks for sharing with us! We're glad to hear that you're liking using our platform to find lots of reviews. Thanks, The Trustpilot Team

Lourdes
アイルランドのWellness Coach
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Great Job 👍

5.0 3 か月前

製品を使ってみた感想: Every time we want to know about a product or company, we visit Truspilot to verify that we are choosing the right one.

良いポイント:

They help us choose products according to the rating they get on their website.

改善してほしい点:

We have no complaints about this company.

Trustpilotからの返信

3 か月前

Hi Lourdes, Thanks for the review! It's always nice to hear that Trustpilot has been a useful tool when finding a trustworthy product or company. Thanks, The Trustpilot Team

Callum
英国のFinancial Planner
経理, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Trust Pilot - 5 Stars

5.0 3 か月前

製品を使ってみた感想: Good overall service that I am happy with.

良いポイント:

Good way to know and trust firms and businesses that may be used. A helpful way to understand what others are thinking.

改善してほしい点:

Very good service, but perhaps some reviews cannot be trusted.

Trustpilotからの返信

3 か月前

Hi Callum, Thanks for the review. We love hearing that you're finding Trustpilot to be a helpful way to read about others' experiences! Thanks, The Trustpilot Team

Karis
アルジェリアのAssistant Human Resources Officer
人材, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Trustpilot helped me

5.0 昨年

製品を使ってみた感想: My experience was great with Trustpilot is one of my favorites it help customers and business owners maintain an honest review Tanks

良いポイント:

What I like about it is that it is available on many platforms and programs from different companies with very helpful reviews

改善してほしい点:

Maybe there are some Fake reviews on Trustpilot

Trustpilotからの返信

昨年

Hi Karis, Thanks for sharing with us! We love to hear that you're finding reviews on Trustpilot to be helpful. Thanks, The Trustpilot Team

Figo
アルジェリアのSecurity monitor
デザイン, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Everything is good with Trustpilot

5.0 昨年

製品を使ってみた感想: What an amazing experience I had with her. She allowed me to evaluate products, applications and platforms by reading reviews and comparisons with the ability to share my experience with ease. Thank you, keep it up.

良いポイント:

What I love about Trustpilot is the possibility of getting a new vision of the products with ease

改善してほしい点:

Maybe the external appearance of the platform

Trustpilotからの返信

昨年

Hi Figo, Thanks for the review! We're so happy to hear that you're loving your Trustpilot experience. Thanks, The Trustpilot Team

Khushi
インドのCreative Design
音楽, 自営業
使用期間: 1年以上
投稿経路

Trustpilot

5.0 10 か月前

良いポイント:

The platform itself has great value and is a useful tool for managing one's reputation.

改善してほしい点:

I find it annoying that there isn't an app to expedite smartphone research.

Trustpilotからの返信

10 か月前

Hi Khushi, Thanks for your review. It's nice to know that you're finding our platform to be of great value for managing your reputation! Please know that we do have an app and this should be available to you in the app store. Thanks, The Trustpilot Team

jammi
アメリカのowner
運輸、トラック、鉄道, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

trust in trustpilot

5.0 昨年

製品を使ってみた感想: great tool to keep your online presence number 1

良いポイント:

the best part with trustpilot would be as a business owner we rely on reviews trustpilot keeps you on track and notified of all reviews

改善してほしい点:

website could be more interactive with more tools besides the review management

Trustpilotからの返信

昨年

Hi Jammi, Thanks for your review! We love hearing that you've put your trust into Trustpilot. Thanks, The Trustpilot Team

Vincenzo
Vincenzo
イタリアのGeom
認証済みLinkedInユーザー
グラフィックデザイン, 自営業
使用期間: 2年以上
投稿経路

An effective ally against scams and crafty people

5.0 昨年

製品を使ってみた感想: I have been using trustpilot for years, I am always looking for new methods of online earning and investment, the web is now a jungle that includes many types of worlds, good and bad, I use trustpilot mainly to be able to make a first online selection and to understand so which websites are more reliable than others. On many occasions it has allowed me to fall into guaranteed scams, in fact the websites were perfectly created and seemed to be reliable sites, but reading the reviews on trustpilot, left by unfortunate people who had fallen for it before me, I understood that instead it was a scam that would have cost me money and time. I must say that very often trustpilot, thanks to the positive reviews, has allowed me to discover websites that I didn't know. Fundamental division into categories to find new inspiration.

良いポイント:

I like the ease of use and clarity of the content.

改善してほしい点:

I don't like the lack of an app that can speed up smartphone research.

Trustpilotからの返信

昨年

Hi Vincenzo, Thanks for the feedback. However, we do have an app! This should be able to be found in your app store today. We're also glad to hear that Trustpilot has been a useful resource for you to reference! Thanks, The Trustpilot Team

Smart
ナイジェリアのAst. Manager
食品、飲料, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Functionality

5.0 8 か月前

良いポイント:

The most intriguing thing about trust pilot is the intetface. Easy to use and very engaging

改善してほしい点:

There is nothing least to like about trust pilot its a day saver.

Trustpilotからの返信

7 か月前

Hi Smart, Thanks for sharing with us! It's always nice to hear that our community is finding it easy to use the platform. Thanks, The Trustpilot Team

Sussan
アメリカのLead NP
病院、ヘルスケア, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Best patient engagement product made

5.0 昨年

良いポイント:

Trust pilot provided us an Avenue to get fist hand feedback from our patients. The information obtained helped us improve our processes and EHR/patient experience.

改善してほしい点:

There is absolutely no con with trust pilot.

Trustpilotからの返信

昨年

Hi Sussan, Thanks for the review. We love hearing that it's been useful for you to collect feedback from your patients using Trustpilot! Thanks, The Trustpilot Team

認証済みレビュアー
認証済みLinkedInユーザー
薬品, 自営業
使用期間: 1年以上
投稿経路

Aquire reliable review information

5.0 昨年

良いポイント:

It is very professional review platform. All reviews are assesed by the platform, hence only reliable review are very helpful. Resulting I know what to expect when doing a first time ordering at a company withour worrying about mal practices.

改善してほしい点:

Not applicable. I really haven't any negatieve experiences so far.

Trustpilotからの返信

昨年

Hi, Thanks for the review! Thanks, The Trustpilot Team

Arnold
Arnold
英国のCEO
認証済みLinkedInユーザー
小売, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Good and trusted system for reviews

4.0 昨年

製品を使ってみた感想: Using it for less than half year. It's easy to implement but it's hard to uplift feedback score when you start from industry average rating (3.6 in my case)

良いポイント:

It's respected by many people. It's recognised in most organisations. It's important if you sell stuff on your own website.

改善してほしい点:

There are people selling positive feedback on fiverr and other platforms.

Trustpilotからの返信

昨年

Hi Arnold, Thanks for sharing with us. We love hearing that you've put your trust in us! We do know that there are a few bad apples out there that are trying to misuse our platform as well as other review platforms, and our team has invested heavily in trying to combat review sellers. Thanks, The Trustpilot Team

Tiziana
イタリアのSegretario
市民団体、社会団体, 自営業
使用期間: 1年以上
投稿経路

Easy way to check

5.0 9 か月前

良いポイント:

Easy and fast to use. Clean intuitive wall

改善してほしい点:

Nothing..maybe more pics posted help better

Trustpilotからの返信

9 か月前

Hi Tiziana, Thanks for the feedback. We're glad to hear that you're liking using Trustpilot for reviews! Thanks, The Trustpilot Team

eva
ベルギーのpsychotherapist
健康、ウェルネス、フィットネス, 自営業
使用期間: 2年以上
投稿経路

Gives so much credibility to a company

5.0 8 か月前

良いポイント:

Companies who aren't on Trustpilot are at a huge disadvantage. Makes it easy for them to handle complaints, but mostly it can convince customers to dare take the leap of faith and use your services (at least when scores are on the higher end and complaints are handled professionally).

改善してほしい点:

There's a sense of a lack of control. If you manage your business poorly or sell a subpar product you might lose credibility from an excess of bad reviews.

Trustpilotからの返信

8 か月前

Hi Eva, Thanks for sharing this with us! It's great to know that you're finding Trustpilot to be a reliable source of information. Thanks, The Trustpilot Team

Simon
Simon
デンマークのOwner
認証済みLinkedInユーザー
教育管理, 自営業
使用期間: 2年以上
投稿経路

Important mission accomplished

4.0 昨年

良いポイント:

Trustpilot offers an easy way to see how users evaluate service providers and possible collaborators, helping my business decide who to use and who to avoid. Similarly, it is a trusted platform to engage my own customers in case they have an issue with what I provide.

改善してほしい点:

It is a little too easy for complaints to remain on the platform even though issues have been resolved between customer and provider.

Trustpilotからの返信

昨年

Hi Simon, Thanks for sharing. It's great to know that you're liking our platform and finding it to be a trusted place! Thanks, The Trustpilot Team

Nathan
英国のContent Creator
アパレル、ファッション, 自営業
使用期間: 1年以上
投稿経路

I love Trustpilot!

5.0 9 か月前

製品を使ってみた感想: If you want to make sure that a website is legit, use Trustpilot... It'll not let you down!

良いポイント:

Whenever I need to check the validity or verify another website, Trustpilot is my go to website. I love the ease of use

改善してほしい点:

There's nothing that I don't like about Trustpilot!

Trustpilotからの返信

9 か月前

Hi Nathan, Thanks for sharing! It's nice to hear that you love Trustpilot and that we're your go-to spot for reviews. Thanks, The Trustpilot Team

Vionah
Vionah
ケニアのQuality Assurance
認証済みLinkedInユーザー
経営コンサルティング, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Building Credibility and Trust with Trustpilot

5.0 昨年

良いポイント:

It is a platform that offers a valuable way to collect and display customer reviews, enabling us to showcase our commitment to quality and customer satisfaction.

改善してほしい点:

Pricing for advanced plans is on the higher side. The pricing structure should be more flexible to accommodate businesses of varying sizes and budgets.

Trustpilotからの返信

昨年

Hi Vionah, Thanks for the feedback. It's nice to know that you're liking using our platform to showcase your customer feedback! Thanks, The Trustpilot Team

Holly
英国のDirector
建設, 11~50人規模の会社
使用期間: 2年以上
投稿経路

A well trusted reviwe platfrom

5.0 昨年

製品を使ってみた感想: It is positive all round, it is so easy to use and so easy to check.

良いポイント:

It is a popular and used widely and it allows people to get a good idea of the companies they look up.

改善してほしい点:

Nothing, its so easy to use, I have zero complaints.

Trustpilotからの返信

昨年

Hi Holly, Thanks for the review. It's great to hear that you're liking using Trustpilot to find reviews and trusted companies! Thanks, The Trustpilot Team