キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Trustpilotとは

優れたレビュー・プラットフォームのTrustpilotで、ブランドはレビューを収集し、顧客との信頼関係を築くことができます。

Trustpilotの製品詳細

良いポイント:

Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints.

改善してほしい点:

Sometimes reviews are blocked or blurred out which makes me wonder what is actually missing.

Trustpilotの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.3
機能
4.4
価格の妥当性
4.2

おすすめ度

8.3/10

Trustpilotの総合評価は4.5/5です。 (キャプテラに寄せられた1,154件のレビューより集計)。

Trustpilotを使用したことがありますか?

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レビューを絞り込む (1,154件)

Ashish
Ashish
カナダのCustomer Service Representative
認証済みLinkedInユーザー
倉庫, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Waters of Customer Feedback

5.0 先月 新着

良いポイント:

User-Friendly Interface: The website is easy to navigate, making it simple for users to submit reviews.

改善してほしい点:

Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers.

Trustpilotからの返信

4 週間前

Hi Ashish, Thanks for your review. It's great to know that you're finding Trustpilot to be easy to use for reviews! Thanks, The Trustpilot Team

Elli
英国のCustomer Marketing Manager
コンピュータ・ソフトウェア, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Great for getting verified reviews, not great for customer service.

5.0 2 か月前 新着

良いポイント:

Trustpilot's great, it's pretty well known unlike G2 so I think it has a more balanced audience, whereas others seem to be more incentivised platforms. Upgrading to a paid package with Trustpilot has given us the ability to add widgets to our website to request reviews and send out personalised and automated emails to customers who give us high satisfaction scores, to ask them for a review. This is great because it'll show as verified, unlike some spam reviews you get from people who've never used your product.

改善してほしい点:

They allow a lot of spam reviews, for instance people who may have got the wrong software, or someone who is blaming the provider when actually it's a problem with another piece of the puzzle. It's really hard to get these type of reviews removed as well. We also frequently get emails from the Trustpilot team themselves warning us against 'fake' reviews that they assume we're making. This is bizarre and I'm not sure what's gone wrong in their system but it's not an appreciative feeling you get as a customer being told that you're misusing their platform. Makes for a pretty cold experience overall.

Trustpilotからの返信

2 か月前

Hi Elli, Thanks for sharing with us! We do do lots to prevent fake reviews on our platform. One of those things being that you can flag reviews that break the rules and our team will investigate. We will be sure to pass along your feedback to our Content Integrity team regarding your mention of fake review warnings to see what's happened here and improve moving forward. If you need anything else, please don't hesitate to get in touch! Thanks, The Trustpilot Team

William
アメリカのManager
消費者サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路
ソース:GetApp

Fake Reviews - Unable to Take Down

1.0 先月 新着

製品を使ってみた感想: Absolutely terrible customer service - they will not remove a review when multiple parities from different companies have all highlighted the users has never used their service.

良いポイント:

It's a fine website with decent design.

改善してほしい点:

They allow fake customers to post fake reviews.

Trustpilotからの返信

4 週間前

Hi William, Thanks for your review. However, we have 0 tolerance towards fake reviews and do lots to protect our platform from them. If you're having trouble with a review, we'd recommend following up with our Content Integrity team so they can take another look. Thanks, The Trustpilot Team

islam
islam
エジプトのDoctor
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Trustpilot as a wealth of information and tools.

4.0 3 か月前

製品を使ってみた感想: Trustpilot is widely regarded as a helpful platform for consumers to research and evaluate businesses based on real customer reviews. It provides transparency and allows users to make more informed decisions when choosing products or services.

良いポイント:

I liked most about Trustpilot is its comprehensive database of customer reviews, which provides valuable insights into businesses' reputations and helps me make informed decisions.

改善してほしい点:

Trustpilot was the occasional presence of fake reviews. It made it difficult to trust the credibility of the ratings and opinions shared on the platform. I wished for more robust measures to ensure the authenticity of reviews and greater transparency in the review verification process.

Trustpilotからの返信

3 か月前

Hi islam, Thanks for sharing with us! We love hearing that you're enjoying using our platform to gain valuable insights. We do do lots to protect our platform from fake reviews, but we are always making improvements and will take your feedback in to do just that. Thanks, The Trustpilot Team

Louis
英国のCo-founder
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great platform to test reputation

5.0 2 か月前 新着

良いポイント:

Easy to leave reviews and generally well-known which adds to credibility of reviews.

改善してほしい点:

Some reviews are clearly not from actual customers which can make it less credible and brings reputation into question

Trustpilotからの返信

2 か月前

Hi Louis, Thanks for the review! It's nice to know that you're liking using Trustpilot to leave reviews and find companies you can trust. We do lots to protect our platform from fake reviews - and we mean lots. But, if you ever see something that breaks the rules that our team or fraud detection software hasn't caught yet, you can always let us know via this form https://trustpilot-help.zendesk.com/hc/en-gb/requests/new?ticket_form_id=15855419287709&tf_18057003092765=lang_en_cf. Thanks, The Trustpilot Team

Rilwan
カナダのProduct Designer
エンタテインメント, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Good but could be better

5.0 2 か月前

良いポイント:

The huge users on the platform makes it easier to get loads of feedbacks on our platform which gives us a big data to analyze to make changes to our business.

改善してほしい点:

The only issue is the fake profiles that give reviews which can impact the business. I think there should be a more tested way to make sure the reviews comes from people who use the platform.

Trustpilotからの返信

2 か月前

Hi Rilwan, Thanks for sharing with us! We love hearing that you're enjoying collecting feedback and insights with Trustpilot. We do do lots to prevent fake reviews and misuse of our platform, but we will be sure to pass your feedback along to our Trust and Transparency teams to continue to look to improve moving forward. Thanks, The Trustpilot Team

Fabruzio
イタリアのTechnician
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Trust Trustpilot

5.0 2 か月前

製品を使ってみた感想: I always use Trustpilot as reference point when I'd like to know if I can (of course) trust a service, especially if you are going to pay money for and give your personal details.
I am really satisfied, it helped me to avoid risky app and services; at the same time the good ones can have more customers.

良いポイント:

I use Trustpilot when I want to check the reputation/reliability of a service (supplied by web site or mobile app), and I must to say all the reviews are true and many are well described so I will be able to trust or not what I was going to try (e.g. an app which offers discounted food). Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a feedback to help you and better understand what's wrong.

改善してほしい点:

I have nothing to report about. Everything is fine :-)

Trustpilotからの返信

2 か月前

Hi Fabruzio, Thanks for the review! It's great to know that you've put your trust into Trustpilot. We hope you continue to enjoy your Trustpilot experience! Thanks, The Trustpilot Team

Angela
Angela
アメリカのOwner
認証済みLinkedInユーザー
小売, 自営業
使用期間: 2年以上
投稿経路

Trustpilot is a brand you can Trust

5.0 3 週間前 新着

製品を使ってみた感想: So far, my overall experience has been OK. I would definitely recommend them to Businesses looking for honest reviews.

良いポイント:

What I like best about Trustpilot is the fact that they make you go through a screening process to detour people from leaving fake reviews or trying to blackmail or bribe merchants.

改善してほしい点:

Sometimes they will deny your review, even if it’s honest without explanation

Trustpilotからの返信

3 週間前

Hi, Thanks for sharing with us! We love hearing that you've put your trust into Trustpilot. Thanks, The Trustpilot Team

Cheyenne
アメリカのCashier
認証済みLinkedInユーザー
卸売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Try trustpilot today!

5.0 4 週間前 新着

良いポイント:

I like that trust pilot has made it possible for all to gather or post reviews on any website or app allowing us to collaborate together to determine rather an app being used if its worth the money being paid or its trustworthiness all together

改善してほしい点:

There was nothing I didn't like about trust pilot

Trustpilotからの返信

2 週間前

Hi Cheyenne, Thanks for sharing with us! We love hearing that you're enjoying using Trustpilot to find companies you can trust! Thanks, The Trustpilot Team

Busola
アメリカのManager
小売, 自営業
使用期間: 6~12か月
投稿経路

Honest platform to share your views

5.0 先月 新着

製品を使ってみた感想: I love that I can express my views and it will be put on the platform what I have said. I do not want anyone to not put up my review simply because it is negative. Rather the company should get the feedback and fix the issue

良いポイント:

I love that trustpilot captures both positive and negative reviews and it can be trusted by anyone.It does not tailor its reviews. Rather, it just says exactly what has been said by the reviewer

改善してほしい点:

For now, it is good. Please do not compromise trustpilot

Trustpilotからの返信

4 週間前

Hi Busola, Thanks for sharing with us. We're so happy to hear that you're loving using Trustpilot for reviews! Thanks, The Trustpilot Team

Vickie
英国のManager
美術、工芸, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Expensive for what it does

3.0 4 年前

良いポイント:

Can't think of any pros but plenty of negatives

改善してほしい点:

Expensive, hard to integrate with website. Low rate of reviews received. Left after 2 years to discover there's much better review software out there.

Trustpilotからの返信

4 年前

Hi Vickie, Thanks for the feedback. We're sorry to hear that you didn't enjoy your Trustpilot experience. We do know what we do comes at a cost, but hope that our pricing modules fit all companies needs. However, we'll be sure to let our team know of your comments regarding our plans. We have loads of Support articles and provide access to a large team of support agents to try to help make your Trustpilot experience as seamless as possible and apologize if this wasn't the case. If there's anything we can do to improve your experience, we'd be happy to help at [email protected].

Williamd
南アフリカのClient Experience Administrator
ホスピタリティ, 201~500人規模の会社
使用期間: 2年以上
投稿経路

It's nice

5.0 5 年前

製品を使ってみた感想: I find the platform easy to use, turn around time to emails is quick, but it's always the same response when you come across challenges, in unique situations. Response to remove a review if it's on the incorrect company profile is also excellent. Clients, very rarely, rate one star instead of five, a request to change this to five stars, even though the review speaks for itself, is never honoured. Otherwise, it's an excellent resource!

良いポイント:

I appreciate the transparency in how clients are able to voice their experience. Clients are able to write a review with the understanding that it is entirely unbiased in how it will be published. The invitation functionality is very useful, particularly in its ability to utilise the unique reference number, to understand which client the review comes from, who assisted them within the company and how the client came to have that [articular experience.

改善してほしい点:

They often do not consider unique situations which are outside their rules. i.e. people who enquire once and then give one or two stars, because they aren't able to financially commit to the services should not be rating a company's overall service. It is a service they did not use at all. There should be a way to protect businesses from individuals who unreasonably threaten social media ruin unless they are financially compensated. Particularly when the business has evidence that the individual is not justified in their demand.

Trustpilotからの返信

5 年前

Hi there, Thanks for taking the time to leave us a review! It's great to hear you're enjoying the many features Trustpilot offers to collect customer feedback. We know we're not perfect and will definitely take your suggestions into consideration for future improvements to our site. We hope you continue powering your business forward with Trustpilot reviews!

Keely
英国のSenior Design & Marketing Executive
公共施設, 51~200人規模の会社
使用期間: 2年以上
投稿経路

The Number 1 Review Tool!

5.0 5 年前

良いポイント:

- Trustpilot makes it really difficult for people or companies to leave 'fake' reviews and makes it easier for the public to detect if and and when businesses are trying to suppress complaints posted on the platform, therefore making it an extremely trustworthy review platform - Trustpilot has a brilliant intuative interface and is very easy-to-use - Invitation functionality is extremely useful, meaning we can quickly and easily send invitations to newly switched customers to ask for their experiences - Bcc invitation funtionality also particularly useful for customer service teams who can use this feature at the end of communication with a customer who will then automatically recieve an invitation request from Trustpilot without internal employee having to do anything except Bcc an email address - Quite a few good integration option - Ability to contact a reviewer directly if they are a verified review which can be useful if they have raised any issues or queries in their review - Responding to reviews directly is easy

改善してほしい点:

- The 'Image Generator' integration only allows you to use a certain amount of text from a review to generate an image for social media, which ends up meaning some reviews do not make sense as it has cut a chunk of text off - Would be good to have more customisation when it comes to analytics - Customer support lacking, have contacted support a couple of times for account issues and communication is really low and information lacking when they do respond, I gave up with one issue because the response was terrible

Trustpilotからの返信

5 年前

Hi Keely, Thanks for the feedback. We love hearing that you're enjoying a seamless Trustpilot experience so far. We'll be sure to let the team know of your feedback regarding our image generator and the cut off of text. We'll also let our support team know of your comments so we can improve our service. Please don't hesitate to get in touch in the future with any questions or concerns.

silke
アメリカのSVP Operations
コンピュータ・ハードウェア, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Great software, have used it for years

4.0 5 年前

製品を使ってみた感想: We had an issue with the software last year. I tried reaching out globally to an Trustpilot representative. Very little luck. So I did find the email address of the founder and send an email to him - which let to results within the hour. After this experience I had another incident - had better availability to reach the help desk, however they were not available on the posted hours for the US tech support when calling.
We have been on Trustpilot for several years and obviously like it. I recently spoke to an account representative - all she wanted to do was push the flavor of the month and was not really familiar of who we are. It would be really nice if she would have known a little bit about us before the call.
Overall Trustpilot is a good choice for your business - they do need to figure out the customer service component though, specifically training and how to perhaps address some of the "uniqueness" of being global (not an easy task)

良いポイント:

The grading system is the toughest one around and as such lends credibility to our business.

改善してほしい点:

I find the algorthim to move up in your rating too tough. It seems to takes forever. I would add a feature where it calculates of how many 5 star reviews you need to receive in order to move the dial of the Trustscore

Trustpilotからの返信

5 年前

Hi there, Thanks for taking the time to leave us a review! It's great to hear you're enjoying using our platform to collect customer feedback. It's definitely not our intention to provide poor customer service and we're so sorry to hear that you're experience with our Support Team and your Customer Success Manager hasn't been the best. We've let them know of your feedback so they can improve in the near future.

認証済みレビュアー
認証済みLinkedInユーザー
マーケティング、広告, 2~10人規模の会社
使用期間: 2年以上
投稿経路

It's an excellent resource for all of you who are

5.0 2 年前

製品を使ってみた感想: I've been using Trustpilot for over a year now and have had nothing but amazing experiences with it. I'm able to find unbiased reviews from people like me and get a better idea of what I'm getting into before making my big purchase. The website is very user-friendly and has the most up-to-date information on the products that I'm interested in.

良いポイント:

I have been using Trustpilot for years now and it is an invaluable resource. With so many companies out there, it's hard to know who is honest and worth your time. Trustpilot has always been a solid resource for me to make a decision about a company and the reviews are always genuine. I'm confident that Google and Bing recognize them as well because they put them on the first page of search results

改善してほしい点:

Trustpilot is a site that I've been using ever since I heard of it. It's really cool to know that you are helping other people make better choices and make sure that the products they buy are worth what they're spending on them. Trustpilot is a great site, and I can't wait to see it grow even more!

Trustpilotからの返信

2 年前

Hi, Thanks for taking the time to leave us a review. It's great to know that you're enjoying using Trustpilot and find it to be an invaluable resource. Thanks, The Trustpilot Team

Josh
英国のDigital Manager
建築資材, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Unfortunate means to an end

2.0 2 年前

良いポイント:

Trustpilot is unfortunately the most popular choice for customer reviews and therefore is a necessary service for most businesses.

改善してほしい点:

The ability to control unjust negative reviews is extremely limited and therefore leaves many businesses vulnerable to damaging reviews even when they operate to high standards.

Trustpilotからの返信

2 年前

Hi Josh, Thanks for the review. Please know that here at Trustpilot, we're open to all. Anyone who has had a buying or service experience in the past 12 months can write a review, for free, as long as they have a Trustpilot user account, follow our Guidelines for Reviewers, and don't have a conflict of interest with the business they're reviewing. Being open to all also means giving both businesses and consumers the opportunity to flag a review if it contravenes our guidelines. Our Content Integrity Team checks each flagged review, and if they find that it breaks the rules, they take action. Our rules are crystal clear that only flagging negative reviews is against our guidelines. Businesses that misuse the flagging function damage the trustworthiness of our platform and we take this very seriously. Thanks, The Trustpilot Team

認証済みレビュアー
認証済みLinkedInユーザー
機械工業, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

Helps give a voice to our customers

5.0 6 年前

製品を使ってみた感想: Overall Trustpilot has been great to work with. Initially we were hesitant to utilize a service like this, but we agreed to a short trial and before it even ended we were able to realize the value we would be receiving. The customer service/support team has been great to work with. Implementation was quick and painless and we were up and going in no time.

良いポイント:

Our experience with Trustpilot has been great. I like the auto-invitation feature that we have integrated with our shopping cart. This allows us to consistently reach out to our customers and ask to share their experiences with others. The platform gives us the ability to see what our customers are saying and respond to their praises or concerns. While there is no way to alter or remove reviews that may not be flattering, as it should be, there are systems in place to flag reviews for their compliance team to investigate for things such as vulgar language, or a product review instead of service review, etc... The compliance team seems to be thorough and responsive. The "Trustboxes" that you can add to your site and/or emails is really a value add from the platform. This allows you to syndicate the reviews that you are receiving in different channels as well as provide additional SEO benefits in certain circumstances.

改善してほしい点:

We have not ran into anything with this platform that I would call a con to their system. Sometimes there can be some discrepancy on what is or is not a review that should be removed, but that is just part of it.

Trustpilotからの返信

5 年前

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're enjoying powering your business forward with customer feedback on Trustpilot. Let's upgrade the world with reviews!

Louise
スペインのSenior Operations Executive
健康、ウェルネス、フィットネス, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Just ok - could be more advanced/fair

3.0 4 年前

製品を使ってみた感想: Overall I would advise it has been ok but as mentioned hard to remove reviews not relating to the company.

良いポイント:

It is a good way to get your customers to provide a review about the services you offer and there is an option for the customers to leave a reference number so we can then resolve issues with the customer directly.

改善してほしい点:

The company I work for is an online booking platform with 1000's of salons on the system, people often go onto Trustpilot and add a negative review but the review is about the experience at the salon not about Treatwell. It is really difficult to get these reviews reported and removed.

Trustpilotからの返信

4 年前

Hi Louise, Thanks for taking the time to leave us a review. We love hearing that you're enjoying collecting reviews on Trustpilot. We apologize for any difficulty with any part of our platform and will definitely let our teams know of your feedback. Our Content Integrity team works around the clock with reported reviews and would be happy to help out if you follow up about any reviews there at [email protected].

認証済みレビュアー
認証済みLinkedInユーザー
Eラーニング, 自営業
使用期間: 1年以上
投稿経路

Gain trust from clients

4.0 6 年前

製品を使ってみた感想: Totally worth it if you want to build confidence among your potential clients.

良いポイント:

What I like most about Trutstpilot is that it offers an unbiased way for your clients to leave their opinions of your service. When you check users reviews of a certain service in that precise certain service's website, that makes me wonder if the review is honest or real or if it has been changed in any way, or even whether the administrators have removed the negative reviews. This does definitely not happen when you use Truspilot, as you cannot modify or control the content of your clients reviews. You can write reply to each of them though and, if you suspect that someone is leaving fake reviews on your profile, you can tell Trustpilot and they will open an investigation about it, so no worries either. Customer service deserves 5 or more stars, they speak your language (mine's Spanish) and they help you until you get all the informationyou need.

改善してほしい点:

What I like less is the big difference in options and features between the free membership and the premium one. I wish there was something in the middle for small businesses as well.

Trustpilotからの返信

5 年前

Hi there, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback on Trustpilot. That's what we like to hear! We know what we do comes at a cost and try to offer different options in pricing and plans, but we'll definitely pass along your feedback to the Product team. Let's upgrade the world with reviews!

認証済みレビュアー
認証済みLinkedInユーザー
金融サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Some decent features - but not great at removing false/troll reviews.

3.0 5 年前

製品を使ってみた感想: It's a decent review platform - maybe one of the best. But if you start using it, you will likely find yourself trapped as you need to keep paying in order to keep the rating high.

良いポイント:

The user interface on the backend is easy to use and looks great. The reporting pages are useful and have good analytical details.

改善してほしい点:

The customer service team are slow to respond - sometimes many many weeks to get a reply. We have had angry users leave multiple negative reviews on our page - however, Trustpilot leaves them up which affects our star percentages.

Trustpilotからの返信

5 年前

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're finding our platform to be easy to use with some nice features. We're sorry to hear about any slow responses from our team and will definitely let them know of your feedback. We do work hard to fight any misuse of our site and will take your comments into consideration so we can improve for the future. If there's anything we can do to improve your Trustpilot experience, please don't hesitate to get in touch.

Geoffrey
Geoffrey
アメリカのProject Manager
認証済みLinkedInユーザー
自動車, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

Collect review information

5.0 2 年前

製品を使ってみた感想: The experience that I have with this tool is pleasant and has positive aspects that help me to know and know what third parties express about the programs; likewise the design that it maintains is easy to use and improves the quality when publishing the reviews.

良いポイント:

I like to use this tool because through it I can gather the necessary information to know about the programs that are going to be used in the future through third-party opinions, it is of great help and I can also express my opinions through reviews of programs that have been used describing our experiences

改善してほしい点:

I do not have any negative characteristics since I consider that it is of good quality and does not cause me discomfort when using it.

Trustpilotからの返信

2 年前

Hi Geoffrey, Thanks for leaving us a review! It's great to know that you're enjoying using the Trustpilot platform to gain insights and review information. Thanks, The Trustpilot Team

John
カナダのWeb Developer
マーケティング、広告, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Trustpilot is great if you want to collect and show your reviews.

5.0 2 年前

製品を使ってみた感想: We had tried two other review management software along with Trustpilot before implementing it. After testing it appeared to have the right cost to experience balance. Within a few weeks we were getting our reviews, finding out issues that customers were telling us about that they probably were not going to mention without prompting.

良いポイント:

We used Trustpilot to monitor our customers after they received their orders. We set up an email to be sent a day after the expected delivery date to confirm the order was proper (printed cards) and asked for a review. We received about a 25% response some months. I think our average was about 10% overall. We would also set to post all current reviews that were 5star on the home page of the website and all 3+ stars on the testimonials page of the site. We could match the look and colors to match the site and even used custom stars to match. The online software was easy to use and integration was essentially copy and paste.

改善してほしい点:

It wasn't easy to remove 1 star reviews. LOL. Actually there were not many things that I would say were issues with the software other than a non-tech person may get confused on how to set it up. However the documentation was good and support an email away.

MARIMAY
MARIMAY
フィリピンのFarud Analyst/ TML/Debit Memo
アウトソーシング、オフショア, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Strongly recommended

5.0 5 年前

製品を使ってみた感想: Amazing how the creator of this software was able to come up with this useful and very effective software. Would love to introduced it to all my friends.

良いポイント:

What we got here, is a software that not only useful in our business but also worth a try. The software allows us to monitor the quality of service we give to our clients. Thus making us more valuable not only to them but also to our line of business. Giving us opportunity to give feedback and at the same time review the points which we missed to focus on.

改善してほしい点:

None as far as I'm using this software. Should try it to believe it.

Trustpilotからの返信

5 年前

Hi Marimay, Thanks for taking the time to leave us a review! It's great to hear you're enjoying using Trustpilot to power your business forward. We hope you'll continue using customer feedback to create ever improving experiences for everyone - and we wouldn't mind the recommendation to your friends too.

Amir
英国のCompany Director
小売, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Good systems for reviews

4.0 5 年前

製品を使ってみた感想: Overall a good system and worth having for a time to evaluate if it helps sales etc. Can cancel after 1 year and still keep a reviews page. However there is a high costs payable at 1 time for the year

良いポイント:

This is a good system for gathering reviews and displaying them on your site/emails etc. Easy setup and implementation to our website. When not subscriber you still have a review page

改善してほしい点:

while its a great system it is not cheap (Although not many review systems are). Still yet to now if they make a big difference to sale yet as this is hard to track. Support is not great as never get emails answered

Trustpilotからの返信

5 年前

Hi Amir, Thanks for taking the time to leave us a review. It's great to hear you're finding it easy to collect and display Trustpilot reviews. We know what we do comes at a cost, but will be sure to let our team know of your feedback regarding pricing. Our Support and Compliance teams work really hard to get back to all requests, but we know we're not perfect and will be sure to let them know of your feedback so we can improve for the future. If there's anything else you'd like to chat about, please don't hesitate to get in touch!

Elexciss
カナダのWeb Content Manager
消費財, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Great Experience using Free Version

4.0 2 年前

良いポイント:

Full disclaimer, we are using the free version of TrustPilot and have been for a year or two. What's great about is the ease of response and snapshot insights that we're able to receive. I like that even with the free account there are some customizations available.

改善してほしい点:

I feel like TrustPilot could be a bit more involved when someone submits multiple reviews about the same issue. Sometimes they'll catch it and note it's not part of the overall score - but other times they don't. Also, if we do a request for more information from the poster and they don't respond, it doesn't give us any avenue to address their concerns and the review should be removed in my opinion. I don't bother to fight these as TrustPilot is not our main review platform, but if it was this would definitely be more cause for concern.

Trustpilotからの返信

2 年前

Hi, Thanks for leaving us a review! It's great to know that you're finding our platform to be easy to use. We use a strong combination of dedicated people and clever technology to protect our platform. Our customized fraud detection software automatically detects suspicious reviews and removes fakes. In addition, businesses and consumers can flag reviews that violate our guidelines. Our Content Integrity Team checks each flagged review, and if they find that it breaks the rules, they take action. Thanks, The Trustpilot Team