The integration between other Zoho tools, blueprint capabilities with building workflow, ease of assigning tickets to techs, remote access option directly through the tickets.
No alerts to end user when the ticket is passed from one agent to the next.
A great tool for managing your brand and supporting customers
Using Zoho Desk as a ticketing based solution is great
製品を使ってみた感想： A single glance at this program was all it took to fix the ticketing problems we were facing. When we were looking for a new software, I was simply able to get the things I required and could display them to my team with no trouble at all.
As a ticketing system, Zoho Desk allows us to keep tabs on and respond to customers' questions about our bespoke goods, whether they reach out to us via email, phone, or in person. Although we have just begun to understand how the system works, we already have a good idea of how beneficial it will be after we have fully implemented it.
When it comes to cost, Zoho should be more transparent when incorporating additional tools like Zoho Assist. Although Zoho's huge amount of modules is a great asset, it would be even more helpful if there were a means to track the potential financial impact of implementing various configuration options.
Zoho maintains automated tickets that are easy to attend to
製品を使ってみた感想： Using Zoho Desk, I can see how quickly each issue is being responded to and make sure that our support staff isn't slacking off. From the perspective of the client, this appears more polished.
In order to improve support billing, we need to maintain tabs on tickets, have agents report how much time they spend on tickets, and monitor resource allocation on a per-client basis. We prefer using the social network aggregation tool to create support tickets. With the help of IA, we can now set up specialized divisions and generate tickets automatically.
Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify. No one here can confirm these parameters.
"Limitations of Zoho Desk for Customer Support Management"
製品を使ってみた感想： My experience with Zoho Desk was quite terrible. Even after going through the integration and customization process, the application was very hard to use and I couldn't easily find the functions I needed. Additionally, the customer support process was also slow and I didn't receive timely responses to my queries. Overall, I felt very frustrated with Zoho Desk and eventually had to look for other options to meet my customer support needs.
"The integration of multiple customer support channels in Zoho Desk allows for efficient and effective management of customer support on a single platform."
"Zoho Desk offers different pricing plans to cater to the needs of different types of businesses. However, some of the more advanced features, such as integration with third-party applications, are only available in the higher-priced plans. This means that small businesses or customer support teams with limited budgets may not have access to these features and will have to settle for the basic options of the application. This can limit the company's ability to provide comprehensive and effective customer support."
Boost Your Customer Satisfaction Levels with Zoho Desk
製品を使ってみた感想： We were having a hard time managing customer service and support because customers could contact us through multiple channels and we didn't see how they were interacting with us. We were able to address these issues and streamline our customer support processes with the assistance of Zoho Desk.The capacity of Zoho Desk to incorporate multiple customer service channels into a single platform is one of its primary advantages. We can manage support tickets, phone calls, emails, messages on social media, and more with Zoho Desk. We can also manage our support operations more effectively with the help of a wide range of features and tools offered by Zoho Desk. We can use analytics and reporting tools to gain insight into our customer support performance, automate routine tasks, and create custom workflows.In general, Zoho Desk has assisted us in raising customer satisfaction, strengthening our relationships with them, and raising the standard of our customer support and service.
The unified platform of Zoho Desk is one of its best features. It gives me a single view of all customer interactions across channels like email, phone, chat, social media, and forums. This assists me with keeping steady over all client requests and guarantees that no client demand goes ignored.The ability to customize Zoho Desk is yet another great feature. I have been able to tailor the platform to our particular business requirements thanks to the capability to modify things like renaming tabs, adding new departments, and customizing email templates.
Although Zoho Desk offers a streamlined ticket management system, I've noticed that some tickets are lost or closed too quickly. This can impede the resolution of customer issues and frustrate both customers and service representatives.The reporting capabilities of Zoho Desk are yet another area for development. Although the platform offers scheduled and custom reports, I've found that the dashboard's reporting capabilities can be limited. Despite these drawbacks, I have found Zoho Desk to be an overall useful customer service management tool.
製品を使ってみた感想： Good product, and price value. It's flexible with all the integrations to scale as we grow.
Support ticketing, integrated telephone, chat, and knowledge base. Also the integration suite options
Not having a direct chat to support. Have to call or use whats app
forever grateful to zoho
製品を使ってみた感想： In my personal experience Zoho Accounting software has made my life easier by allowing me to track my accounts efficiently, generate invoices quickly, and ensure GST compliance. With its user-friendly interface, Zoho Accounting software provides a simple and intuitive solution to manage transactions and expenses in real-time. This has saved me time and reduced errors. Additionally, I can generate invoices and billing statements with just a few clicks, and the software handles all the GST calculations and invoicing requirements, making GST compliance easy. Overall, Zoho Accounting software has helped me streamline my business accounting processes, which has enabled me to focus on growing my business. It saves a lot of money by cutting down my accounting staff and completely depend on zoho.
Zoho Desk is a great accounting software for small business owners who provide corporate event services with a short staff. The software allows you to streamline your accounting processes and keep track of all your expenses and revenue. With Zoho Desk, you can easily create invoices, manage payments, and keep track of your expenses. The software also offers detailed financial reports that help you gain insights into your business performance. It is easy to use and accessible from anywhere, which makes it a convenient solution for business owners who are always on the go. Overall, Zoho Desk is an excellent choice for small business owners who want to manage their finances efficiently and effectively.
Some of the commonly cited cons of Zoho accounting software include limited customization options, lack of integrations with some popular third-party apps, and the steep learning curve for new users. Additionally, Zoho accounting software may not offer some of the advanced features that larger businesses may require, such as more robust inventory management or project tracking tools. So it would br a concern for businesses looking at upscaling. However, for small business owners with basic accounting needs, Zoho accounting software can be an excellent and affordable solution.
A complete software suite
The sheer number of features and application that could be used together with Zoho is amazing. Without Zoho we needed to use a patchwork of mostly average SaaS products which were almost impossible to properly integrate with each other. Zoho solved that problem admirably
The application feels very slow to use. Due to this issue a lot of the more interesting features of the app remains unused. For example, most of my colleagues didn't know there was a chat functionality in the system as no one explored it too much
This is how software should work for a great price.
製品を使ってみた感想： Overall, Zoho Desk is a reliable and flexible customer support platform that is easy to use and offers a range of powerful features. While it may be complex to set up and configure and the free version has limitations, the paid versions provide more advanced features that make it an excellent choice for businesses of all sizes.
An advantage of Zoho Desk is its flexibility. The platform offers both free and paid versions, with a range of pricing options to suit different needs and budgets. The free version provides a basic set of features, while the paid versions offer more advanced features, such as custom branding, advanced analytics, and integrations with other tools.
A potential downside is that the platform's free version has limitations. For example, free users are limited to a certain number of tickets and channels, and there is a limit to the number of agents who can access the platform. This may make it difficult for some users to use Zoho Desk effectively without upgrading to a paid version.
Make managing easy with ZOHO DESK
1. Easy to use interface and is very attractive too.2. One can customize in accordance to their need3. Helpdesk tool plays an important role in it as it allow to do marketing .
1. lack of user customization in entry level package which makes it lesser productive
My experience with using Zoho desk after 8 months
製品を使ってみた感想： Our business has achieved excellent results, particularly in terms of customer satisfaction.
Having used Zoho Desk, I can say that it offers a comprehensive support system, including support ticketing, integrated telephone, chat, and a knowledge base. Its integration suite options are also impressive. The software itself is incredibly user-friendly, with a helpful dashboard for ticketing. On top of that, the support provided by Zoho is excellent and responsive and Its integration suite is impressive.
Nothing as such, canned responses would help make engagement faster and easier.
The best Ticket dealing with stage that is a business fundamental device"
製品を使ってみた感想： Many highlights and various ways of communicating with potential client base. As a web engineer, coordinating it into my site was shockingly simple and smooth. We see a ton of potential for smoothing out our deals cycle decreasing information section errands while having the option to arrive at additional clients consistently, without the requirement for a meddlesome contact structure and call that a ton of the more youthful customers are staying away from in these business sectors.
There is no Work area application for Zoho Work area, a vital missing element. The alternate route symbol for Late things might have been set better, perhaps in the top header menu rather than in the footer. The footer menu should be more noticeable, as it is unrecognizable on more modest size screens.
The easy to use android and IOS applications are one of the most outstanding elements of Zoho Work area, which I like the most. Different highlights which I likewise respect are-It furnishes a basic gadget code with a couple of snaps once you choose to coordinate it with your site or application; you can undoubtedly follow your tickets in general and specialists from the dashboard interface; you can embed labels with each pass to bunch them into explicit classifications for examination and investigating.
Zoho Desk, a great tool within the Zoho One platform
製品を使ってみた感想： All issues related with our hardware and software are logged and tracked byt creating tickets. Customers can follow-up tickets themselves, and issues that come back often can be moved to a knowledge base (some kind of FAQ) to lower the support load. It has good features to divide tickets between our products and departments.
Does not involve a lot of configuration to start with, and it is rather easy to add functions when required. It does not take a lot of user training for colleagues to get started (more or less self-explaining)
It offers a customer portal, but the design of that portal cannot be matched with the "house style" guidelines of the company
Helpdesk internal ticketing system - life changing!
製品を使ってみた感想： Our business has found that Zoho Desk has even more functionality than we thought. We are able to add several departments to make our work much more efficient thanks to Zoho desk!
We have started using Zoho desk and love it. It has way more functionality than SysAid and is way cheaper!
My only complaint about the software is that it is kind of difficult to set up initially.
Zoho Desk for Small Business
Have used a trial under a different company test name.
A really excellent product.
We have been using CRM for 7 years and needed more of a ticketing system instead. While CRM is really good, the features of Support Contract, SLA and Ticket Status are really good.
Probably too many options available. A lot of time spent so far just understanding the whole platform
It helps improve the level and quality of support provided to clients.
製品を使ってみた感想： In short, Zoho Desk has enabled us to raise the level of the service center for assistance provided to our customers, and indeed, the response time has improved, and the distribution of tasks to team members has become easier. In addition to that, Zoho Desk has enabled us to better measure the extent of customer satisfaction with the services provided.
Zoho Desk enables us to efficiently provide support services to our customers, no matter how many products we offer so that we ensure that our customers get a unique experience and provide them with complete transparency through which they can follow up on their requests at all stages. I love the fact that automation with Zoho Desk enables us to provide optimal support to our customers, as we are able to create tickets and distribute them automatically to the appropriate departments to respond to them. I also like how Zoho Desk can be customized to receive calls, emails, SMS, and also through social media, and how the autoresponder can be customized to answer and direct customers and also provide them with a reference number for their ticket so they can follow it. The logs provided by Zoho Desk provide a complete summary of all inquiries received from customers and their times, so we can know their status and also measure the speed of response through them. I also like the fact that Zoho Desk enables us to identify shortcomings in our answering services so that we can make improvements to them. The control panel provides us with sufficient information for each member of the team, including tickets that he must answer, and through chatting, he can ask for help from colleagues, as well as communicate with the customer to request any inquiries.
I think that Zoho Desk, despite the great services it helps us with, needs more improvements, as well as more automation of functions, so that we can better control the service robot, so that it can provide more services to customers so that it shortens their time, and the alert system must be improved so that It sends alerts according to the priority or importance of the request.
A positive customer experience is possible thanks to Zoho Desk's unified platform for handling.
製品を使ってみた感想： Especially for mid-sized enterprises, Zoho Desk is widely recognised as a reliable help desk solution with a strong feature set. The platform's ticket management system, collaboration tools, and reporting capabilities are well-liked by users. In addition, Zoho Desk is renowned for being reasonably priced, with a variety of pricing options to meet various corporate needs.As was already indicated, there are certain issues with the platform's complexity, its lack of integrations, and the functionality of its mobile apps. These problems could be more severe for smaller companies or teams with less technological know-how. In addition, some users have complained that the platform performs slowly or with bugs.In general, Zoho Desk is a recognised help desk solution that may assist companies in effectively managing customer support requests and enhancing the client experience. However,
Improved customer experience: Zoho Desk provides a unified platform for managing customer support requests, which can help improve response times and provide a better customer experience.Increased team productivity: The automation and collaboration features can help reduce manual tasks and improve team efficiency, allowing them to handle more requests in less time.Better data insights: The reporting and analytics features can help businesses gain insights into customer needs and preferences, and identify areas for improvement.Customization: The ability to customize the platform can help businesses tailor their support workflows to their unique needs.
Complexity: While setting up automation rules and configuring the platform, some users may find the software to be a little challenging. Small organisations or teams with little technical experience may find it difficult to start because of this.Restricted integrations: For companies that depend on particular third-party technologies, Zoho Desk's lack of connectors with other help desk solutions can be a drawback.Restricted mobile app features: In comparison to the desktop version, the Zoho Desk mobile app includes less features. This can make it difficult for support personnel that must function while moving about.Despite Zoho Desk's ability to customise fields and tags, there are few options available for customising the platform's overall appearance.
Excellently constructed with fantastic Automation features
製品を使ってみた感想： We may use Zoho Desk to solve and track concerns brought by our members. This feature emphasises the member experience by allowing them to trace the concerns they raised through the helpdesk environment. Before this technology, our internal communication and customer service channels were a shambles. We now have a centralised ticketing system that produces automatic ticket numbers, and our customers are kept up to speed on our progress through the Resolution and Time Entry choices.
The most useful feature is the helpdesk and chat function, which allows us to engage with our customers in real-time. All of the agents' visibility, ticket status, and ticket submission page are excellent. The Contacts field allows us to add and update customer information, making it a comprehensive system for client management. Unlike some other mobile app solutions, it delivers push alerts when a new ticket is received. Its benefit is that it displays the entire ticket history. At the same time, I can generate requests fast. You may also automate and define rules for many of your chores. Simple to use, and the customer support website allows you to quickly build a FAQ and an article.
One thing I didn't enjoy about the mobile app was that you couldn't turn off alerts for particular sorts of tickets. When merging a request, it throws an error as if it had a timer and does not merge. We aim to give it another shot because, in addition to the fundamental helpdesk responsibilities, it would be a critical component to increasing service efficiency.
Zoho Desk Is Best so Far
製品を使ってみた感想： Overall, zoho makes life easier. Ai assisted chats are helpful if you are set up properly. Most importantly, it is user friendly and you do not need special training to be able to set it up, thay have it all in their help page.Zoho also is not sensitive to IP addresses, it is accessible everywhere and is very helpful to companies that employ remote workers.
For more than 2 years, My company, Sweetberry Bowls, which is based in the US has been using Zoho Desk and so far the best we've tried. The most feature I like is the organization of tickets and your ability to correct AI responses. You will be able to review chats at a later time and you can reach out to customers using ZOho Desk if you need to and that for sure is really needed especially to customers whom you think did not get the right answer to their queries from your AI responses.Try and thank me later.
There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to clients at a later time when you think the customer did not get the answer they wanted, Zoho desk allows customers to input a fake email, this will make you not be able to respond at a later time because your message will not get through their inbox. In my experience, 1 out of 50 inputs fake emails though, so not a big deal for me.
An ideal tool to achieve the best tracking and interaction with customer requests
製品を使ってみた感想： Zoho Desk has enabled us to interact in an innovative way with customers and increased the cooperation of team members to ensure that all open tickets are closed and all inquiries are answered in the specified times and without delay, which raised the level of satisfaction of our customers with the rapid response to them.
I appreciate the ease of use and ease of setting up operations in Zoho Desk, as it makes everything go smoothly and the staff can also be in harmony with each other when performing jobs. I love the design of the customer portal, where you find all the information, as well as requests and pending tasks, as well as the dates required to be completed with it. I also love the communication channels that Zoho Desk provides, which keeps the work team connected at all times and under all circumstances. I also like the capabilities that Zoho Desk provides, which also enables customers to easily know the status of their orders, which enhances customer confidence in the organization in general.
It is not a lot of negative or complicated matters, as it is easy to enable all members of the work team to use it optimally. I really appreciate the very helpful support provided by the Zoho Desk team as well as their regular email guides, which have been instrumental in simplifying things and making the best use of the system.
Zoho Desk is a great choice for businesses looking for a comprehensive customer service and support
製品を使ってみた感想： Overall, Zoho Desk is a great choice for businesses looking for a comprehensive customer service and support software. The ability to centralize customer interactions, integrate with other software, and the flexible pricing make it easy for businesses to manage customer interactions and stay on top of customer inquiries. The user interface is easy to navigate and it offers a great value for the features they provide. I highly recommend Zoho Desk for any business looking for a customer service and support solution.
Businesses can manage client interactions and questions with the aid of Zoho Desk, a feature-rich customer service and support tool. A customer knowledge base, email integration, ticket management, and other functions are also included in the software. Businesses can handle client interactions easily thanks to the user interface's simplicity and clarity.The ability of Zoho Desk to consolidate all customer interactions in one location is one of its primary strengths. Businesses can use the program to create and manage customer tickets, as well as to monitor and address consumer inquiries received via phone, email, and social media. This makes it simple for companies to monitor client interactions and guarantee that all concerns are answered promptly.
The flexibility of Zoho Desk to interface with other programs is yet another fantastic feature. Businesses can manage client interactions and sales operations from a single, central location with the help of the software, which can be combined with well-known email platforms like Gmail and Outlook as well as other Zoho apps like Zoho CRM. The Zoho Desk pricing plans are adaptable; it provides a free plan for small teams as well as a range of pricing alternatives for organizations of various sizes. Advanced capabilities like advanced analytics, app integrations, and the capacity to manage more client interactions are included in the subscription tiers.
A quick support and quick acknowledgement
Task management and ticket tracking and remote control, chat.
Less reports and task segregation, UI design
Very user-friendly support desk
製品を使ってみた感想： Overall its a very good software in terms of usability. Happy with this.
User friendly Easy to setup Handles almost all requirements Knowledge base functionality is also good Good Automation
- Searchability of tickets is an issue. Search with ticket number and many other parameters does not work properly - Zoho changes it pricing/ features in certain tier to make us shift in pricing tiers. The features once subscribed should not be changed for old users. - Once started, switching this software is not possible because of so many support articles added in knowledge base
An ideal setting in which to deliver outstanding customer service.
製品を使ってみた感想： Zoho Desk helps businesses organize their affairs, manage customer interactions, and structure their way of dealing with customers. Our support agents can readily get information and answers from the customisable knowledge base within Zoho Desk. We employed a reporting tool to have a better understanding of our support desk and future difficulties.
ZohoDesk is a cost-effective customer support platform with configurable analytics and the flexibility to interface with a wide range of third-party solutions. This includes but is not limited to very efficient customization options to get the most out of the system. Zoho Desk's user panel allows you to make phone calls, track client emails, get team and process reports, and create final reports. entire. Zoho Desk also allows consumers to view their tickets, which increases openness and allows me to see all requests from firms in one place.
So far, the platform's functionalities have all been quite beneficial and simple to set up. Other platform integrations operate well and are self-configurable. Calls by dial number or user may be delayed due to the large amount of records. As a result, you can make calls with distinct or inaccurate requests.
The Best Customer Service Software, Zoho Desk
製品を使ってみた感想： My experience everytime is a good one. I love it all over again when I use Zoho Desk every day of the week
Zoho Desk creates a timely communication channel where without delays communication is sent to the right people, this has helped my business get more clients as they are happy they dont have to wait for long to get any help they may require. Its customizable. Zoho Desk is cloud based which is very strong and I have never experienced any challenge with data issue. Its inexpensive comparing to other funtionless softwares. Easy to generate customer ticketing. It has a live chat feature which is really helpful to sort customers queries in real time. Zoho Desk integrates seamlessly with other Zoho products. Its pretty easy to asign tasks to agents. Its easy to see all tickets statuses.
No drawbacks. I like the entire funtionality and It can only get better and I’m here for all that. I reccomend it to all that wants to take Customer service to a whole new level
Best data management tools i have come across
製品を使ってみた感想： excellent.I recently had the pleasure of using Zoho Desk, the customer service and helpdesk software. I found that the software was very intuitive and easy to use, with a well laid out dashboard that made navigation effortless. The various features, like ticketing system, knowledge base and customer self-service portal make managing customer data simpler. Furthermore, I found that I could customize the software easily, setting up automated workflows and add-ons to better suit my specific needs.
Some advantages of using Zoho Desk consist of intuitive navigation, a powerful search function, a vary of useful features, and complete customer support. Additionally, it offers robust integration support and scalability.
A drawback of using Zoho Desk is that its customization choices can be limited, the assist machine is no longer ideal, and the price can be too much for small businesses.