ADP Vantage HCMのレビュー

ADP does it again

製品を使ってみた感想： Love the program. With all software, you need to take the time to learn. But our help desk is incredible and reliable.

良いポイント:

It’s really intuitive and the interface is actually ice to look at.

改善してほしい点:

The field grabber tool for reporting sometimes doesn’t like a field you want…but it depends on the page. So somethings you are clicking though multiple pages to find a useable grab.

Nice tool for Payroll & Benefits management

製品を使ってみた感想： Fairly good in terms of the product and usage. The UI can be made more intuitive and employee-friendly. Customer service centers need a major overhaul in terms of the overall support model and skillsets employed.

良いポイント:

Fairly comprehensive in terms of features the tool provides for complex workflows for big companies. Like the simplicity and UI for achieving HR-related tasks, especially benefits management. Leave management system also links well with in-house systems and custom timesheet management systems.

改善してほしい点:

Customer service isn't the best. Generic call centers where the customer service rep isn't aware of your organizational policies around leaves etc. or payroll-related questions. Neither they have the ability to direct you to the right point of contact within your organization. You would expect customer service to be more knowledgeable.

Receptionist

良いポイント:

This software I been using in all of my jobs I had. Its a great software to use in a workplace

改善してほしい点:

The least thing I like is not being able to clock in on the app on the phone

Not really useful

良いポイント:

I get to see my paycheck a but even the breakdown seems odd.

改善してほしい点:

Lacks functionality and not user friendly

Great payroll software

良いポイント:

I love how easy it is to see all of my timecard punches and pay statements on the website. Everything's easy to locate and use.

改善してほしい点:

The mobile app is basically useless as it doesn't even let me view my pay stubs. It's just a blank white screen.

This system can work great at time and others total glitches

製品を使ってみた感想： System is visually nice and user friendly. After working in payroll for a very long time I was surprised to see some options not available for such a large company that smaller payroll software companies were able to accomplish. As far as straight forward payroll processing, benefits etc it works well.

良いポイント:

The system has good function and ideally can work well with users as the dashboard is quite user friendly. It can take some time to get use to and learn but when using integrated functions it can server quite useful. There are great measures taken for security which is good but at the same time can be frustrating when admin users have to log in many times everyday. Reports are robust and fairly easy to navigate.

改善してほしい点:

Many of the integrated functions can cause issues with one another. Unfortunately being so big there are many departments that handle different items and it seems that some departments always seem to say they cant speak to something even though they should know how the integration of one function impacts the area they work in. Still not big on extreme customization this has not changed from when I used them many years ago. Big business as one would think.

Very limited, have to find work arounds for nearly every aspect of HR

良いポイント:

its cloud/ web based. The potential is there but the system easily frustrates our employees and I can't really think of anything positive to say. Every advantage ADP offers comes with a "BUT"

改善してほしい点:

Very limited, have to find work around for nearly every aspect of HR. Can't view time cards remotely without allowing punching access Self Service is very frustrating Here's some recommendations: a) life events that can make changes to the employee's benefits (add employee-take away employee; not just dependents) b) give users the ability to change beneficiaries to dependents/beneficiaries c) work flow for additional compensation d) allow there to be more then 1 work event template for a specific group Also, that "you can only have one window open at a time" not only is very debilitating but annoying when the cookies get stuck and one has to reboot the entire computer. Basically, ADP feels like a yahoo blog template with limited abilities; I'm working in a box within a box.

Robust HCM for Larger Companies

良いポイント:

Vantage is a good solution for larger companies and has good integration with recruiting and onboarding which helped us streamline some of our processes.

改善してほしい点:

There was a steep learning curve for our managers, but ultimately we were able to get everything up and running smoothly.

Hands down the worst ATS I've ever had to work with.

製品を使ってみた感想： It is a tremendous stress factor daily.

良いポイント:

Nothing. The implementation was a failure and now that a new team is in place to correct the process and make it both field and recruiter friendly, the rep refuses to partner with the current department head because of an usual alliance with the individual who was demoted from that role.

改善してほしい点:

It is absolutely not recruiter friendly and the "Technical Product Consultant I" refuses to partner with the new team leadership on how we can smooth out our process and customize functionality to align with the new process on the ATS side of the product.

Necessary evil

製品を使ってみた感想： I wish the UX was better, but ultimately, the software does what is intended, ie process payroll, time off, see benefits and have these things communicated to me via my employer.

良いポイント:

It shows me my benefits, pay stubs and allows me to report time off.

改善してほしい点:

It is clunky and not intuitive to use. There are very basic tasks that I need to do as a user (request time off, look at pay stubs) and each require multiple clicks that often take me to menus that don't allow me to complete the task I want to. Improving the UX would help tremendously.

Defects everywhere

製品を使ってみた感想： No customer service, call in with an issue and days for resolution

良いポイント:

Nothing, Defects everywhere . Tax calculations incorrect

改善してほしい点:

Cumbersome, payroll always delayed, just slow

Solid Payroll/HR Product

製品を使ってみた感想： ADP Vantage has been a solid system. I would rate it as one of the better payroll/HR systems we have utilized.

良いポイント:

We are able to capture a great deal of payroll and human resources data in one place. We can search for any number of items quickly.

改善してほしい点:

The help features can be a bit confusing. There are a number of reports, but AdHoc reporting is not exactly simple.

ADP - Excellent Customer Service

製品を使ってみた感想： We utilize ADP Workforce Now and there have been some hiccups along the way. The customer service team is diligent in responding to any issues that have occurred and is always professional and friendly. I'm sure that having to answer the same questions and supporting the client in all matters ADP can be mundane and sometimes challenging. Not once have I ever felt that my questions or issues are unimportant. Even though the product is good, customer service can make or break solid relationships. Kudos to ADP for cultivating a culture of client satisfaction.

良いポイント:

The product is fairly straightforward and the database allows you to collect all the employee data in one place to access easily. There are several features to the program and the report selections are aligned with our company needs.

改善してほしい点:

Our plant is located in the Midwest but our customer service support team is located on the east coast (our corporate office is in RI). There has been, on occasion, the inability to reach support because of the time difference. The cost of some of the modules has prohibited us to purchase.

Not User Friendly

良いポイント:

The system is cloud based which means I can access from any computer and there is a mobile application.

改善してほしい点:

Poor customer service support, too many clicks to locate information I seek, "ghost" employees that disappear when in process to transfer, unable to attach documents

Payroll and benefits Administrator

良いポイント:

The ADP platform is very user-friendly. it can make your tasks easier. As for the vendor, one can appreciate their flexibility and willingness to improve based on experiences and client needs.

改善してほしい点:

What I dislike about workforce now are some of the modules like benefits, the time-off request module, and the new notifications. It is not very flexible. For example, if an employee submits a time-off request that is inaccurate the administrator cannot correct the request without canceling and creating a new request even though it has a view/edit button. Some of the benefit configurations are not easily editable by the administrator and the new notifications module still requires too many clicks to get what one needs. As for the vendor, they can definitely improve on overall customer service and service delivery.

ADP Vantage is a well equipped if difficult to use HRIS system

良いポイント:

ADP Vantage is well equipped to handle the HRIS needs of companies large and small. The support from ADPs national network is also timely and effective for the most part.

改善してほしい点:

The interface is poorly designed. Simple and common tasks, in some cases, are terribly convoluted and time consuming. Some components are dated and in serious need of updates.

Disappointment and time wasted

良いポイント:

It's fairly easy to use in most areas. You can also customize the screens, include your logo, put in personalized company flavor.

改善してほしい点:

Lack of company professionalism, long waits on hold -- often 1 hour waits, no continuity on case information, did not have sales person or account rep check in with our company for over 4 years, poor coding causing errors in deductions and reporting, costly, no upgrades offered for 4 years (while other accounts have the latest in software, i.e. version 2 vs version 9 on the internet product.) Still having to do some double entry.

UGH it just isn't working out like they said it would

良いポイント:

There are some good things about the user exp from employee point of view on 10.0 I do enjoy 90% of the folks I work with on the phone. They want to help..can't always help but they want to and I like the friendliness of them.

改善してほしい点:

Horribly complex reporting system. Company is so big that left hand doesn't talk to right hand so projects ie ACA were a catastrophe. The recruiting module is worthless, slow and antiquated. There is little flexibility in the system to customize. Training is long and not clear.

HR Manager/Payroll Professional

良いポイント:

Has a large number of components that allow you to keep your HR functions in one spot.

改善してほしい点:

Customer service is hard to reach, you get bounced around a lot. The hold times are extremely long. It's sometimes hard to talk to a person who can actually help you. They separate it into several menus so it's hard to navigate the system. The reporting is robust but some of the standard reports don't pull appropriately. I have had to create custom reports for things that should be easy to find/already built in.

Using ADP for tracking PTO

製品を使ってみた感想： ADP Vantage helps us track employee use of time, etc. I've found the system somewhat challenging, especially if I put in for PTO and need to retract it. Could be more user-friendly.

良いポイント:

Good to have this sort of thing automated, easier to track than by paper.

改善してほしい点:

The fact that before ADP, I just had to tell our office manager what time I wanted to take, now I have to go on to a system that can be a challenge at times to navigate to do so.

disapointed in EZ pay

良いポイント:

I have been happy with ADP over the years but after switching to EZ time management I am considering dropping both.Have had to call EZ pay customer support almost weekly. Have waited in hold for over an hur. I have waited over 2 hrs for an automated call back that left me on hold 4 more minutes

改善してほしい点:

EZ, pay hours on hold , 2hr call backs, product doesn't work well and over priced now that it has me looking at other products in market

Good experience working with ADP

良いポイント:

I like the fact that it is reliable and it takes the concern about having taxes properly filed and paid taken care of.

改善してほしい点:

Biggest issue for me is that at times I have needed help with an issue and sat in a call cue for an hour only to have the rep hang up on the call when they pick up, meaning I had to wait another hour. The wait times are not bad all the time, but at year end they can be very long.

Overpriced and Outdated

良いポイント:

I have yet to find anything good about the product.

改善してほしい点:

I spend hours on hold almost daily due to system issues and having to be transferred to different departments because the rep never seems to be able to assist with the problem. No one in the my company will even use the system due to the issues and have reverted to doing everything on paper and excel spreadsheet.

Great, but needs redesign

良いポイント:

It has some pretty comprehensive info, that is available if you know where to look.

改善してほしい点:

There is so much that needs to be redesigned to be a more user-friendly interface. The app really should be completely redone to look more modern.

Love working with ADP

良いポイント:

Payroll, I love the payroll product, it is very user friendly and any time that there is an issue, the customer services reps are available to handle the calls and find solutions right away.

改善してほしい点:

It is not that I don't like the product, however the Time and Attendance product is not really conducive for the business that we are in.