tawk.toのレビュー

A good option to offer a chat support service

製品を使ってみた感想： We can offer a chat support service for our start up. We have more than one hundred users and we have 3 or 4 daily chat sessions with users. We can answer quickly. Also we are saving money because we are using a free plan. We have integrated this tawt.to into our web page and into our e-learning platform.

良いポイント:

You can start with the free plan. It is easy to configure and manage. You can integrate it with other tools.

改善してほしい点:

Sometimes we had a lag with the chat session but I think it was because we were using a free plan.

Live Chat Platform of this Year

製品を使ってみた感想： Responding to customer tickets rapidly is the main relish that I gain from tawk.to.

良いポイント:

tawk.to enables me to connect and respond to customer queries over the internet.

改善してほしい点:

Since I am always connected to the internet, I rarely face downtime.

Very good for someone who's just starting out

製品を使ってみた感想： For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

良いポイント:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

改善してほしい点:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

The Best Bang for your Buck on the Market

良いポイント:

Theres not much not to like about this company! Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. I was hesitant coming into a company that i had never heard of before but this thing, given its price and its robust list of great features makes it unbeatable.

改善してほしい点:

Customer service is a bit slow at times if im being honest.

It's Forever Free

製品を使ってみた感想： This is a fantastic product that I would highly recommend to anyone looking to add a chat functionality to their website. The setup takes no time at all and it is honestly is free for life!! That's sounds hard to believe, but trust me, it's true

良いポイント:

The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free. I have been using Tawk.to for 3 years now and never paid a penny for using it which is fantastic. It is easy to setup, easy to implement and easy to manage!

改善してほしい点:

The only issue I have with Tawk.to is that notification emails from missed chats can take 30 - 60 minutes to be sent via email which means you miss the user being live on your site.

A trustful side-kick for our business!

製品を使ってみた感想： Tawk.to is a trustful side-kick for several of sites that we have developed. It solves the real-time user support and allows stock-piling deferred support tickets.

良いポイント:

What stands out to us the most is the real-time chat, which allows to engage with website visitors promptly and provide instant support, while the support ticketing system ensures that customer inquiries are organized and addressed systematically, contributing to a well-rounded customer service experience.

改善してほしい点:

Rarely the loading time affects the experience as the chat button appears 10-20 seconds after the main site loads. But this, again, happens rarely.

The best Live chat

製品を使ってみた感想： Tawk.to is a very good livechat and the back office is easy and intuitive to use.

良いポイント:

Tawk.to is the perfect software for a digital company like mine. As well as live chat, it allows you to build up a knowledge base to guide customers through most processes.

改善してほしい点:

I've noticed that the sound notification doesn't always emit the arrival of new customers on the livechat when there are a lot of processes running on the computer or when the connection speed is sometimes low.

Easy to integrate livechat

製品を使ってみた感想： Very good for integrating livechat into websites. You should try it

良いポイント:

As a developer, tawk.to is the website I use most to integrate livechat into my clients' websites. What's more, thanks to its plugin, it's easy to integrate into Wordpress websites.

改善してほしい点:

On low-performance computers, I've already missed a livechet after a certain period of computer inactivity.

Best Free Live Chat & Ticketing Platform

製品を使ってみた感想： Many of its features, such as visitor type, web pages visited, and location, enable us to create more personalised chat experiences, especially for loyal customers.

良いポイント:

The majority of the capabilities that you need while chatting with users are available on Tawk.to, which is absolutely free and very simple to install or integrate into websites. You can also create tickets from the chat itself, also a helpdesk can be created with Knowledgebase.

改善してほしい点:

It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're online.

A good and easy to to use chatbot

良いポイント:

I used tawk for quite a long time for live chat on our website. It help us capture leads in live chat

改善してほしい点:

lack of automation capabilities and it is not interactive chatbot

Engage instantly with your potential client in real time.

製品を使ってみた感想： Overall i really enjoy working and using tawk.to , it is a great way to engage with potential clients and converging them into prospects.

良いポイント:

The most I like about tawk.to is the instant notification and the visibility to see what a client is about to type or convey, so i being an user can be ready with my solutions instantly.

改善してほしい点:

The least I like about tawk.to is that you can't unsend a message which you have sent by mistake or with a mistake in it.

Tawk.to Live Chat App Review: Streamline Communication and Boost Customer Engagement

製品を使ってみた感想： Overall, my experience has been superb.

良いポイント:

It is an awesome live chat app that I have been using for the last 8 months and I have enjoyed using it a lot and I would definitely thanks the developers for making this kind of app. The easy of access is awesome and the functionality is also good. Overall, my experience has been superb.

改善してほしい点:

The one thing that I don't like is that they added the tawk.to branding in the free version.

Great chat tool

良いポイント:

We use tawk.to as a chat tool integrated with our company website. It helps us communicate with urgent customer requests in real time. Any missed chats are converted into emails so we do not forget about anything.I am also interested in some chatbot options and automatic replies, this is what I need to investigate, but it seems the functionality is there.

改善してほしい点:

So far I am satisfied with this tool. No problems.

Easy to use

良いポイント:

Easy to get started with, comes with good reporting functions and good customer tracking.

改善してほしい点:

Currently it's a very versatile platform and will be interesting to see what kind of new capabilities come with the introduction of AI.

Review

製品を使ってみた感想： Good live chat and analyst

良いポイント:

Free trial and good rewievs . I liked it

改善してほしい点:

No mobile application so I can't be online all the time

Best Chat app

良いポイント:

1. Easy to install and integrate on any site.2. User friendly3. detailed chat data essential for planning.

改善してほしい点:

Improve reporting to be as detailed as possible.

No-cost way to increase customer satisfaction? Who wouldn't want this?

製品を使ってみた感想： We have been able to increase our "real world" presence on our web site, offering support and sales guidance to users when they need it most -- when they actually have a question. The low-footprint, web-based solution is very easy to install and quite easy to use (in most areas), and it provides visibility into the efficacy of our web pages and sites.

良いポイント:

With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is currently trolling out web site (and from where), and our customers have instant access to a simple chat solution right from any of our web pages. In the age of instant gratification, we are able to answer questions instantly for customers and turn them from browsers into buyers. We also have the ability to provide after-purchase support, which extends the reach of this system.

改善してほしい点:

There are some oddities in the desktop UI that get annoying from time to time. For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that missed call -- unless you happen to have that web site selected. The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times.

The Must have live chat tool for your website to improve your ROI

製品を使ってみた感想： I am totally in love with this tawk to tool because it is so easy to install on your website so you can provide a live chat support feature to your customers. I love these tools, you guys are amazing.

良いポイント:

So we are using this for more than a year it has amazing features like live notifications about new chat conversations and it has a mobile app as well so you can use it while you are on your mobile as well. And this tool has amazing widgets that make your website use form for the visitor to leave their information and queries even if your agents are not available. So this is the most good to have features to improve your ROI in any business .

改善してほしい点:

I think they have enough features so your website can have a live support chat feature apart from that I think there should be a call feature in it so agents can start voice call conversation instantly with the visitor.

Best software for real-time chat

製品を使ってみた感想： It is basic software all need if your business is in a budding stage. Pretty easy to use, with no complex workaround so anyone can learn the process in little time. I am very happy with the product.

良いポイント:

Being in an e-commerce business, we will always get customer chats. Tawkto helped us a lot in meeting the customers' needs on time. We never missed a chat as we received prompt notifications when anyone opened the chat window and start chatting. Tawkto mobile app helps you be online even on the go.

改善してほしい点:

It was a pretty basic software that meets the requirements of a small business. As the business grows I think it would need more tweaks so multi-user interaction will be possible. When we add more users it's difficult in assigning tickets and checking analytics.

It is a great tool when you are starting your business!

良いポイント:

I used it for a long time under the free version, which does the job. It helped me to increase my sales and to upgrade the user experience, and support.

改善してほしい点:

It happens from time to time, that the solution is crashing, it shows multiple empty visitors, or you are unable to see the chat history. The availability is my main concern. I decided to switch to premium service when my business was more mature. I recommend the service for the initial building of the sales funnel and customer support, when you have limited funding.

Awesome and easy to install chat support system

製品を使ってみた感想： This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website.

良いポイント:

For a startup with small funds it was difficult to afford expensive chat systems on our website but this was one thing we absolulely needed as customers wanted to talk to a human when they got to our site. Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents). Their chat widget is extremely easy to install, supports wordpress and customizable. To top it all they even provide an Android app which I use when I am travelling to talk to visitors on my website.

改善してほしい点:

There is an issue with their mobile app as it does not always notifies you when someone is on the site. Though this is not a common occurance, still its not non-existent either. Another thing is that their web dashboard is a bit cluttered, atleast that is how I feel. They could give a little thought to the UI and UX of their website’s dashboard.

Manage your Customers with Professional Chat Box

製品を使ってみた感想： I am running different websites for my own business, so I have installed Tawk.to on all my websites. I always chat with my users and customers through Tawk.to. I really like the dashboard of Tawk.to where I can the details of my visitors. I have increased the sale of my products because I describe to my users about my products through the Tawk.to chat.

良いポイント:

If you want to chat and discuss with your customers regarding the content of your website or regarding the products of your shop then Tawk.to is the awesome platform. You can install in your website easily. If you are a WordPress user than even you can install a plugin of Tawk.to. This is a 100% free live chat, you will really love it.

改善してほしい点:

I have found it very useful, incredible, and professional chat software. I never faced any kind of issue or problem during the use of Tawk.to. So for me, there are no cons. All features and functions of Tawk.to are really awesome and outstanding.

Valid free alternative to expensive softwares

製品を使ってみた感想： It works, it can be easily customized, it is very easy to be in contact with our possible clients and to answer to all those who just need information. It can be installed very quickly trough plug-ins and it's something that can be done in a couple of minutes without a knowledge of coding or whatsoever.

良いポイント:

I liked most that it's free but super professional! When I needed help there was always an assistant via live chat available and the problem was solved in a few minutes.

改善してほしい点:

Sometimes it's difficult to use it on a mobile. I prefer using the desktop version when I'm at work because it works perfectly but some colleagues who go round and need the mobile version had some difficulties.

Simply Chat Interface between Business & Consumer

良いポイント:

As the individual in charge of maintaining contact with consumers looking on/requesting information on our website, tawk.to has made the communication both parties seamless. Not only are you able to notice guests looking at your site in real-time, you are able to observe the text that they are preparing to send to you as they write it... allowing extra time as the company to respond with a proper and successful response. Statistics involving location, time, and IP are added benefits when studying visiting consumers.

改善してほしい点:

There are hardly any negatives about tawk.to. The chat software is simple, non-intrusive, and ready to be of use when need be. The only negative, which should be taken with a grain of salt as it is such a minor detail, is that the incoming text of the consumer can occasionally come in sporadically, or a brief one or two second time pause between existing and currently being written text. This results in a quick jump in the conversation. Again, however, this is the worst experience that you may encounter.

Comprehensive support chat integration

製品を使ってみた感想： We use tawk.to to manage customer queries on many websites and frontend applications.

良いポイント:

Integrating a customer support chat window in to a web application can be a harrowing process. You can either build your own which would take a considerable amount of resources or you could buy an expensive solution that requires hours of integration. tawk.to bypasses both these scenarios with a relatively cheap support chat solution that is super easy to integrate in to any website and provides awesome options to response to customer requests. The integration only takes a few lines of code and the mobile application that is provided allows the customer support team to respond to requests from anywhere at any time. Extensive backend reporting also allows analysis of how well customer requests have been responded to with comprehensive analysis and reports.

改善してほしい点:

More complex configuration for more specific scenarios can be tricky; if you're trying to do something complex that's not provided out of the box, configuration tawk.to can become difficult.