キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Papaya Globalとは

Papaya Globalでは、グローバルな給与支払を自動化し、給与データを戦略的資産に変えることで、グローバルな従業員管理を改革しています。

Papaya Globalの製品詳細

良いポイント:

The platform is very straightforward. And Papaya is always optimizing the system.

改善してほしい点:

Maybe I'm just not sure how to do it. But I cannot create a folder per employee and once I have uploaded files, if I need to go back and upload additional files, I cannot.

Papaya Globalの評価

評価ポイント

使いやすさ
4.4
カスタマーサービス
4.8
機能
4.3
価格の妥当性
4.3

おすすめ度

8.3/10

Papaya Globalの総合評価は4.6/5です。 (キャプテラに寄せられた29件のレビューより集計)。

Papaya Globalを使用したことがありますか?

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レビューを絞り込む (29件)

認証済みレビュアー
認証済みLinkedInユーザー
通信, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Recommended

5.0 昨年

製品を使ってみた感想: I have a very good experience with the platform and specially the implementation and customer success teams. They are very pleasant, professional and great to work with.

良いポイント:

Easy to use, centralize everything into one location, very helpful customer success team

改善してほしい点:

The platform itself is not very well displayed

Magnolia
アメリカのHR Manager
情報技術、情報サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Papaya as PEO Partner

5.0 昨年

製品を使ってみた感想: Great portal and team for support. I also love Papaya's Countrypedia. Very useful and insightful!

良いポイント:

Onboarding and payroll features on the portal are very user-friendly. For a client like us that has employees based in several countries, submission of monthly expenses, and payroll adjustment details are easy because the portal is well organized. The customer service managers for EU, Canada, and APAC assigned to us are all very efficient. They would train us first on certain features and along the way, if I have questions e, they would readily help.

改善してほしい点:

So far I am happy with the services Papaya Global offers to us.

Varda
イスラエルのCEO
物流、サプライチェーン, 51~200人規模の会社
使用期間: 1年以上
投稿経路

The immense knowledge on Global Payroll is critical .

5.0 先月 新着

製品を使ってみた感想: Great Global payroll tool and A class grade for customer service

良いポイント:

The best part I like about Papaya is that they have designated a payroll expert to support us who is available all the time, and all our queries and concerns get answered in no time, and that too very professionally.

改善してほしい点:

I do not see any dislike with Papaya, the team is doing pretty well in resloving issues very quickly.

Kenneth
アメリカのHR & Business Partner
音楽, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Papaya's platform and service does not match its mission statement.

2.0 3 年前

製品を使ってみた感想: My experience can be summed up with two words; "extreme disappointment". We have bene using the system since around May of 2021 for one country with 15-25 employees. The first three payrolls were a mess, where employees did not receive payment in time, exposing my company to liability. Further, payments required by law to social security, etc., were also mishandled for about 2 months. I honestly do not understand how Papaya can service a multinational like Microsoft, with probably thousands of employees all over the world, when they cannot handle 15-25 employees in one country. The worst part, is that the contract asks for a 12 month notice if you wish to end the business relationship. I strongly encourage all potential customers to read the small print so you do not become a hostage to such a strict condition.

良いポイント:

I am not sure there is any feature I "like the most".

改善してほしい点:

I find many aspects cumbersome. It is often confusing to navigate through the website and many times not all information fits in the screen. I have to scroll forever to get all info/data, even if there is more than enough space in my screen for all data to show. Sometimes, I cannot even get tot he last record, unless I select "50" records to show at a time. I often also see data overlapping on top each other, further increasing the frustrations of using the system. When I click on a "project" (a specific country location), if I go from one payroll tab to another, the system automatically assumes I am now in the "project" that is first in alphabetical order. I am also unable log in with a saved link or bookmark in my browser. I always have to go back to my original email and click on the sign on button in the email. The user experience overall is not a good one.

Sara
イスラエルのSr. Payroll Manager
コンピュータ・ソフトウェア, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Recommended

4.0 3 年前

良いポイント:

Unifies and simplifies monthly processes. Integrates with other information systems

改善してほしい点:

Platform is not self service enough. BI tool must improve

検討した類似製品: ADP Streamline

Papaya Globalに切りかえた理由: Innovative platform Better price

Hadar
イスラエルのHRBP
コンピュータ・ソフトウェア, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Thank you

5.0 昨年

良いポイント:

A great company with a very useful and efficient solution, especially for those who employ in a variety of countries. Support many countries. A friendly and easy-to-implement platform.The customer success team is always very nice, available, gets back quickly and tries to help as much as possible with what is needed.

改善してほしい点:

It would be nice if the mediation between the local 3rd party companies was faster on the one hand, on the other hand since it is mediation it is always more difficult so I'm not sure there are any culprits here

Giulia
ドイツのSr. People Advisor
健康、ウェルネス、フィットネス, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Perfect for scaling companies

5.0 昨年

良いポイント:

The service specialist that we had when we started, as well as the one we have now after 2 years, are both so good. We have a direct contact person, with weekly meeting, and summery emails to keep everything under control. We work as a team, and i feel like Papaya is part of our company. It is important to us to have a go-to-person who goes the extra mile for us. The platform is also quite straightforward and thanks to Papaya we were all in a sudden able to have colleagues everywhere in the world.

改善してほしい点:

We had some hiccups while they were re-structuring their teams internally, but this have been solved .

認証済みレビュアー
認証済みLinkedInユーザー
法律サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Papaya is fine, maybe overrated

3.0 10 か月前

製品を使ってみた感想: It's fine if you have to use it.

良いポイント:

My onboarding manager was amazing! She was very responsive and knowledgeable.

改善してほしい点:

There are some hidden fees. Not a fan of this. Also I can't see pto balances

Trent
オーストラリアのHead of People and Culture
情報技術、情報サービス, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Helping us to expand our reaches into the global labor market

5.0 昨年

製品を使ってみた感想: Great!

良いポイント:

The pre sales and implementation process were very smooth, the system was implemented seamlessly. The customer support we have since received has been very good, particularly the speed of response.

改善してほしい点:

Navigating new labor markets is tricky, and sometimes it would be good if the Papaya team provided recommendations when setting up new projects. Also, we are still finding our way through some of the pecularities of paying expense claims (and tax treatment thereof) in different parts of the world.

Patrick
アメリカのHead of People
情報技術、情報サービス, 51~200人規模の会社
使用期間: 1年以上
投稿経路

A comprehensive, scalable and user-friendly platform

5.0 3 年前

製品を使ってみた感想: Our overall experience has been very positive and Papaya is a platform we regularly recommend to other HR teams.

良いポイント:

The platform itself makes it very easy to administer payroll changes across our global workforce and have full visibility of this. It has cut down on payroll administration and was also a substantial cost reduction in administering EOR services compared to previous vendors. The customer support team is friendly, quick to respond and communicate progress well particularly during onboarding stages.

改善してほしい点:

Only a minor point but as we expand into more regions the separate invoicing process will become more of an administrative burden and we'd love to explore ways to consolidate this as much as possible.

Michiko
日本のHR Manager, APAC
情報技術、情報サービス, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Overall satisfied, but not perfectly satisfied

4.0 3 年前

製品を使ってみた感想: Papaya Global is awesome overall. It's expensive though. The management fee is sometimes as high as one person's salary. But representatives are responsive.

良いポイント:

The platform is very straightforward. And Papaya is always optimizing the system.

改善してほしい点:

(1) Expense folder - I sometimes want to delete the items I uploaded, but this feature is not available. I made a request to grant the authority a while ago, but it's not there yet. (2) System error recovery is slow. When there is an issue and I report it by providing all the screenshots and explanations, it still takes a long time to fix the problem. (3) It's just really painful when I check invoices since I go over each item, and there is usually a mistake the employer or Papaya made. So I really have to carefully check each invoice, which is a lot of work.

Cyndi
アメリカのSr. Global payroll manager
インターネット, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Papaya global

4.0 3 年前

製品を使ってみた感想: Great experience so far.

良いポイント:

Ease of use Nothing to manage on the user side of this software - Papaya does it for you GDPR compliant The reports are easy to use and save me hours of work compared to our old system.

改善してほしい点:

If you have a Change of entity in a country. The old branch and new entity have separate files. So historical information is in a different file/area.

Shai
イスラエルのController
コンピュータ・ソフトウェア, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

WIX subcontractors

5.0 昨年

製品を使ってみた感想: Great experience with the local team in Israel!

良いポイント:

The easily use in the platform with all the necessary data online with the availability of the team to support in a short time!

改善してほしい点:

I would like to have all open invoices in one place.

Talia
イスラエルのAssistant controller
情報技術、情報サービス, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Review

3.0 3 年前

良いポイント:

Organized, good notifications, looks good

改善してほしい点:

The reports (invoices) are not organized well. There is no report for the balance of PTOs days for employees or report that alert for *new* invoices

Shani
イスラエルのHead of Research
研究, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Managing a Global Workforce

5.0 5 年前

良いポイント:

Papaya helped us take control of our global workforce. Keeping track of workers from five different countries, all with different pay slips, different pay days, and different compliance demands was pushing us over the edge. We needed an automation solution to reduce the manual load. We found it at Papaya Global. Working with Papaya has completely turned our company around. Instead of five different sets of data, we get it all in one place. We know exactly what it costs to hire a worker in each country. We know what benefits we can offer to attract the best talent available, and thanks to Papaya’s guidelines, we know the specific needs of workers all over the world. Papaya has taken the guesswork out of our global hiring strategy. We can plan our spending down to the last cent with all the information we get. Before we felt like we were falling behind as companies became more global. Now we feel like we’re riding the crest of the wave.

改善してほしい点:

There was nothing that I have encountered that I did not like.

David
イスラエルのCEO
コンピュータ・ソフトウェア, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Great solution for global workforce managment

5.0 5 年前

製品を使ってみた感想: Great experience, the team is very knowledgable, have a great implementation process that made it very easy to switch from other solutions, it seems they were developing this with lots of industry knowledge and experience

良いポイント:

Replacing all suppliers , invoices and excels sheets in one platform, having great visibility to our total workforce costs, increasing my remote team satisfaction, great BI tools and real time reporting, all exported easily to excel, allowing us to track every cent

改善してほしい点:

the UI experience can be improved in some of the stages

Tito
フィリピンのProject Manager
アウトソーシング、オフショア, 2~10人規模の会社
使用期間: 1年以上
投稿経路

The ease of doing business with Papaya.

5.0 昨年

製品を使ってみた感想: We are happy with their service and professionalism, and hopefully we'll have more business with them in the future.

良いポイント:

Whenever we email something (a query or anything), there's always somebody who will handle the query.The reply or outcome is all always timely.Our Payroll Outsourcing would have been a headache had we not engaged with Papaya. Thanks to Papaya!

改善してほしい点:

The hiccups in coordinating with other party to the contract. i know this is not Papaya's fault, but to the other party. But we can feel Papaya is doing their best to still coordinate properly to resolve issues.Thanks for that.

Hardev
アラブ首長国連邦のSr Recruiter
Eラーニング, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Great and ever improving and progressive company

5.0 昨年

製品を使ってみた感想: I have always got a solution for the most challenging questions with a quick turn around. Very professional in their service.

良いポイント:

Very quick to response.Super compliant with global regulations.Knows exactly how to engage with in country partners.Easily approachableReliable

改善してほしい点:

Limited locations. I wish that they had more locations in Middle east.

Hagai
イスラエルのCustomer Support Team Leader
医療機器, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Papaya makes Global HR a breeze!

4.0 昨年

製品を使ってみた感想: Papaya Global literally makes global HR management a no-brainer, allowing complete legal financial and HR governance of a global workforce.

良いポイント:

Papaya Global allows to set up a minimal-intervention automated process for ongoing global HR management.

改善してほしい点:

The website has a slightly longer onboarding than anticipated but Customer representatives make it easy al so going the extra mile for your voice to be heard with Product.

認証済みレビュアー
認証済みLinkedInユーザー
建設, 10,000+人規模の会社
使用期間: 6~12か月
投稿経路

Buena plataforma integral de RRHH

5.0 昨年

良いポイント:

La verdad es que no está nada mal. Muy similae a otras que había usado anteriormente

改善してほしい点:

En este tipo de software, hecho de menos la posibilidad de disfrutar de una versión de prueba

John
アメリカのHR
事務用品、事務機器, 1,001~5,000人規模の会社
使用期間: 6~12か月
投稿経路

A good EOR

4.0 8 か月前

製品を使ってみた感想: Good.

良いポイント:

We found Papaya from this article: [sensitive content hidden] they are a good EOR. Customer service is responsive.

改善してほしい点:

Price is too high, would like it to be a bit cheaper.

Mutafa
アラブ首長国連邦のRecruitment Manager
教育管理, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

TA Manager- Alefeducation

5.0 昨年

製品を使ってみた感想: Very good and supporting team with strong insights into global markets

良いポイント:

Easy access to employees and support along good knowledge of market

改善してほしい点:

Timelines can extended due to involvement of multiple parties in transactions

Michelle
アメリカのOffice Manager
コンピュータ・ソフトウェア, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Great customer support and

5.0 3 年前

良いポイント:

Making updates and downloading files is really easy and clear.

改善してほしい点:

I wish the invoices were sent to us automatically instead of having to download them every month. Occasionally things are a little off or difficult to find within the platform itself. For example, having to scroll really far to the right to see things. Customer support is good about helping us though.

Nira
イスラエルのCEO
インターネット, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

A Workforce Solution that Works

5.0 5 年前

製品を使ってみた感想: We were trying move our country into new markets abroad.

良いポイント:

When we were looking for a PEO to help us hire workers in Asia, we wanted more than legal compliance. We wanted advisors on the ground in all our foreign markets. That’s why we chose Papaya Global. They gave us more than a technical solution to a workforce problem. They connected us to local experts who help guide us. The success of our company depends on the quality and loyalty of our workers. We need a PEO that cares about our workers as much we do. After careful consideration, Papaya was the obvious choice.

改善してほしい点:

As a startup, the growing pains showed sometimes. There were minor delays in communication.

Subashini
アラブ首長国連邦のManager - HR, Global Compensation and Benefits
海運, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Great EOR experience

5.0 昨年

製品を使ってみた感想: Great

良いポイント:

Customer focus, timely delivery, great platform

改善してほしい点:

Customized reports and integration have to be developed.