Healthieのレビュー

Healthie Is Fantastic For Healthcare Providers

製品を使ってみた感想： Healthie is an excellent platform that offers multiple functionality: online scheduling, online payment collection, customized packages, customized forms, SOAP note documentation, Telehealth, HIPAA compliance, client portal, free Healthie app, metric tracking, multiple integrations (Fullscript dispensary, wearable technology, etc.), built-in Stripe account that show your package charge and what you will actually receive after Stripe collects its fees. Healthie allows for 1-on-1 sessions, group classes, and virtual programs. Healthie is an overall outstanding platform for healthcare providers like myself who offer multiple types of services: fitness, nutrition, and wellness.

良いポイント:

User-friendly. Excellent tutorial videos to help you get started quickly. Easy customization. Fantastic customer support that reaches out to ensure you don't have any questions. The ability to request clients track their own metrics: weight, height, circumference, sleep, food, water intake, physical activity, and more! As a Doctor of Physical Therapy who owns a cash-based virtual business and provides wellness services, Healthie allows me to capture information about physical activity, food, and sleep for a complete wellness experience for the client. The client portal is also user-friendly and allows me to communicate within the Healthie app via text, PDF, or video.

改善してほしい点:

I don't like that clients have to purchase a package in order to make a payment. I would like clients to be able to schedule a single appointment without me having to setup a special package for the one appointment. I've spoken with customer support about this and future updates may include this as an option.

Healthie for Physical Therapy and Pilates

製品を使ってみた感想： I am streamlining the services I am paying for and the number of different software systems I have to learn and integrate (saving time). Overall I love it!

良いポイント:

I like the visual appeal - coming from traditional health care system it is a lot less clunky and boring. And it matters because I look at it every day! I am not very strong on technology, but Healthie is pretty user friendly. You've got to figure out each different thing you want to do and learn the process which takes a bit ... but I find thats true for any software. Support is very helpful and responsive. Healthie has lots of room for me to grow my practice in several different directions (I could add clinicians, programs, webinars, classes, telehealth or in person) and its one of the reasons I chose it. I don't even come close to using all the features to their full potential - in big part because my background as a physical therapist is a bit different but I love the options like the chat features, goals and tracking. Healthie also has a lot of features on one platform - HIPPA compliant for PT, some basic options for my Pilates classes (which i was able to transition from in person to to online in one simple step when everything shut down in March 2019!!) I don't have to deal with separtate billing and payment, schedulers, documentation systems, and telehealth platforms. they make it really easy! The team is very dedicated to improvements and are receptive to feedback too which is great!

改善してほしい点:

Right now the option for classes tied to packages is a bit limited .... but I'm kind of trying to do something that Healthie was not initially built for (fitness class - more like a Mind Body Online setup). but they are looking into options to make this work - which is awesome.

Sole Practitioner Review

製品を使ってみた感想： Overall, Healthie has met (and in some areas exceeded) my expectations for Client Management, Program Delivery, Scheduling, and Telehealth Services.

良いポイント:

Healthie practice management is as robust as I need, allowing me to group clients as needed. I am also able to deliver program materials with ease.

改善してほしい点:

Integrations are inconsistent; You are able to access some programs directly from Healthie, while you cannot with others. The form builder is not very robust and is not dynamic at all.

Read before using

製品を使ってみた感想： I’ve used over 8 ehr system in my career. I helped built the ehr system in a hospital and this is by far the worst one. Honestly it was worst than one of the free systems I’ve used

良いポイント:

It was cheap and reviews were great but their experience was contrary to mine

改善してほしい点:

No support what so ever when I tried to resolve the Hippa violation. I emailed twice no response form healthie.

Comprehensive platform for client care

製品を使ってみた感想： Now during COVID, I have never been so thankful to run my practice virtually through Healthie. I didn’t lose a single client during the pandemic, and instead, have been able to reach more people who need care. I can’t recommend the platform more - especially if you are a growing practice and group practice. The time saved and ease of communication with clients will transform your business.

良いポイント:

Prior to Healthie, I was using multiple tools to try and run my business. On top of that, I was connecting with clients using many different apps - it was a nightmare trying to provide tailored support to every client. With Healthie, I now have everything I need in one place - and I can access my account from anywhere, including my phone. The mobile app is a lifesaver. Plus, my clients love working together through Healthie. I’ve been able to provide professional, and secure, virtual care for my clients thanks to Healthie.

改善してほしい点:

There are even more features that I’d like to see, but the team releases new updates so regularly.

Improved my practice ten-fold

製品を使ってみた感想： Overall I have had an excellent experience with Healthie.

良いポイント:

Healthie has great customer service. They are adaptable and responsive. They continue to improve the functionality. The organizational level of membership allows for high level activities. The charting notes, programs, billing, superbills and document sharing all streamline my time and energy in my practice.

改善してほしい点:

Some people find it less user friendly. It can glitch from time to time.

Excellent

製品を使ってみた感想： Healthie has made it easy for me to stay organized and HIPAA-compliant.

良いポイント:

I love that Healthie is a "one stop shop" for everything I need (charting, scheduling, document storage, faxing, etc.). The customer service representatives are knowledgeable, polite, and quick to respond.

改善してほしい点:

It was a little tricky to navigate at first. I also notice that I don't have a "back" button when I'm in a client's profile, and end up having to start over with what I'm looking for. Although this may have recently been improved.

One Stop Shop for all my Solo-Preneur Needs

製品を使ってみた感想： This is my number one most important investment in regards to the daily functioning of my business. This online space is essentially my office while working from home!

良いポイント:

The constumer support is by far #1 reason why I love Healthie. They are always there with quick answers to questions and from my experience, are quick on the draw to fix bugs and make new updates! The second most important reason why I love Healthie is that it covers all of the needs of my coaching business from payments and programs to scheduling and document signing.

改善してほしい点:

I am dying for Programs to be updated. The clients needs to be able to see a spine of the whole program. There needs to be more flexibility in editing modules. Modules should be listed as "Module 1" rather than "Day 1" as it is confusing for the client. I would also love for the app to be more comprehensive and programs be available on the app. It would also be great to be able to integrate email marketing into this system.

Gets expensive quickly

製品を使ってみた感想： I'm not thrilled with Healthie, especially with this new charge. My employees like Healthie, and it makes their job easier - although it makes my job harder as admin.

良いポイント:

I like that Healthie has a lot of automation features and makes client management easier.

改善してほしい点:

If you're a growing business, Healthie gets expensive quickly. I just added our third practitioner, which was a surprise that it would add $50/month ($600 year) and we're now up to $200/month ($2400 year). For a small business with independent contractors, that's a lot of money and I don't feel like what Healthie provides is worth it. The calendar is not intuitive, admin settings are not all-inclusive, and we still have so many questions. Some of our questions have been answered by 1:1 calls with our account managers, and some have been through the help desk, but neither option are very adept at explaining solutions in a thorough way to someone just learning the system. One issue that I was told was a special option that could be done through the help desk took 7 emails from me to get it set up and now it looks terrible - not at all how it was described to me. It's frustrating.

Review of Healhie

製品を使ってみた感想： Novice level; I'm still working my way around the platform.

良いポイント:

User friendly feel and functions. Simple clean design.

改善してほしい点:

Customizations; I like to be able to customize more features / reports.

Weight Mgmt Practice - 6 month update.

製品を使ってみた感想： I do not recommend this EMR platform for a start-up medical practice. The lack of access to support and how they field questions is my biggest complaint. After 23 years of practice, I have used everything from Epic, Cerner, Sunrise, Allscripts, etc. and I find this platform to be inferior. Also, the delayed billing in this age of technology just doesn’t add up.

良いポイント:

Metrics section but its missing DOB Clarity on telehealth videoApp feature is great to send mass texts and communicate with patients on secure-Hippa compliant App. Built in templates Ease of sending a group of intake forms to a patient. Patients can log food, water intake, bowel movements

改善してほしい点:

Customer Service is delayed (24 hour response time)Customer service requires you to email them videos of your sytem errors. Billing feature is terrible. Stripe. No instructions for patients to navigate website. Very challenging to upload your own forms that require signatures. No integrations with applewatch, whoop, oura ring, garmin (only fitbit and few other antiqated healtg tracking devices)Rx feature is extra monthly payment (use Iprescribe)Fax feature is hit or miss

Streamlined functionality in a clean, easy-to-navigate platform.

製品を使ってみた感想： A charting and scheduling tool in one, plus patient management & companion app. Clean, easy-to-navigate platform. Healthie also offers useful customer support and business resources to their subscribers.

良いポイント:

Healthie is intuitive! Especially when running your own company, you don't have time to spend 20 hours learning to navigate a platform. Healthie has clear navigation, buttons, and tools, both on the provider side as well as the client/customer side and interface. In addition, Healthie's customer support and provider support is second to none. Healthie offers webinars, bootcamps, and useful blog posts as well as guides and manuals free to their subscribers. They really care about helping dietetic entrepreneurs succeed in their businesses by improving their marketing, outreach, and efficiency. Their customer support team is also easily accessible both electronically by email or chat, and by phone. Their responses are prompt and thorough. Healthie has been a very smart investment for my growing business, and I would recommend it to any of my colleagues.

改善してほしい点:

I would recommend any provider test the telehealth functionality on their personal devices prior to any first meeting with a real client, to ensure they are comfortable with the platform, journal entries, how to chart, and ways to troubleshoot any issues that may arise. As with any new technology, there may be personal learning curves to overcome, until you are comfortable with the telehealth platform. That being said, with any issues that have arisen in my experience with the platform, Healthie's support team has been very prompt and accessible, and were able to resolve the issue quickly and effectively with minimal impact on productivity.

Healthie

製品を使ってみた感想： Love the Customer service and see how Healthie has grown since I began as a founding member.
At times I am tempted to test competiton(Practice Better) however I still recommend Healthie. I am confident new features will become available to improve look and ease. IS IT POSSIBLE to send new clients a basic Welcome to Healthie video tutorial (or a template of content that I can duplicate in my voice) of how to use Healthie for clients (rather than screen shots or pdfs)

良いポイント:

Ability to communicate with clients via Chat and not worry about having my email box get too full ; all their records on Hippa Compliant file their labs and housing handouts in folders ; photo food journaling with hunger level and mood with ability to respond with an emoji. Syncing calendar purchase programs

改善してほしい点:

look (how photo images appear) and feel of experience for client and provider could be easier--more appealing to client. Would love it to look like a kajabi or katra for the client. Space is limited for program descriptions. I would like to attach more than one pdf or image to a chat. I would like to have account with stripe to use with other programs outside of Healthie. I am not sure why i have to reload (from my PC) the frequently used documents to each clients profile. It would be ideal if I can have a Default Standard Documents Folder under all patients documents. Need help or tuturial for clients to sync food journal with MYFITness pal. It would even be nice to have food journal sync with a clients WW program ( I have had clients seek me for support with their Weight Watcher points). How does it sync with the living Plate menu plans or does it?

The big picture

良いポイント:

I found the getHealthie app pieced together the big picture of my practice for me and allows me to manage all aspects of my business at a level I could not before. The ability to embed Healthie into my website in various ways took the need of a web designer out of the picture and I was able to build the website myself. The ability to work on documents together within the Healthie platform is a big time saver and what a help it is to open the client data base and have the clients entire picture there to access in one place. With Healthie, I can manage my clients pretty much with my phone throughout the day. It continues to become a better app every month and i am excited for the integration of retail sales next month. I am hooked!

改善してほしい点:

I am anxiously waiting for the integration of retail sales. I would love a library of training and exercise videos to pull from.

Pretty good all-in-one platform that has made my job so much easier!

製品を使ってみた感想： To be honest, I used to have a few complaints from clients a few years back when things were more glitchy and they were just starting out. But since then, they have made vast improvement, so I hardly hear things like this any more. It's been great growing my practice with Healthie - What they say is true - You really do increase your income with them (if you work hard and use their great all-in-one features). I'm really excited to see what else they have in store for my clients and myself.

良いポイント:

I like how it is streamlined to help a nutrition professional "keep everything all together" from billing to faxing to chart noting to even scheduling a birthday graphic for a client! There are so many other features like the app, which you can even modify for those with eating disorders - a huge help! I also like that while no one is perfect, Healthie customer service is always open to more improvements. I've even seen ones I have asked for put into place.

改善してほしい点:

There are a few glitchy things still happening, but I'm confident that they will rectify these before long.

Healthie Fan

製品を使ってみた感想： So far, it's been excellent and I know that I can do so much more. I've just started learning more about care plans and I'm looking forward to incorporating that into my practice.

良いポイント:

The product is easy to use and customer support is excellent. I'm sure that I'm only skimming the surface in terms of functionality, but the more I learn, the more I appreciate the software and the ways I can use it to make my job easier.

改善してほしい点:

I'd like to see a macro/micronutrient tracker/calculator incorporated into the software. I'm a fan of photo food journaling but gathering more detailed information from a food tracking application like Cronometer or My Fitness Pal is very helpful. It would be nice not to have to jump from application to application but that might be asking too much.

Run Away

製品を使ってみた感想： I'm glad other practitioners have had great experience with this platform, but my advice is to look elsewhere for a reliable EMR. I now use PracticeBetter which is excellent...and less expensive to boot. I haven't had one single issue since I implemented, nor have my clients. Run away. Fast.

良いポイント:

I liked the user interface. It was clean and pretty easy to navigate.

改善してほしい点:

I don't even know where to begin there are so many things wrong with this platform. In my knowledgable opinion (I'm a superuser and beta tester in both iOS and Windows operating systems) this application is not even beta level. First of all, none of the forms I created worked correctly as either intake or charting forms. Some of the information my clients entered didn't save or was auto-filled and saved in the wrong places on the form. I ended up re-entering my clients' data in the intake forms myself. BIG time waster! The same for charting. I lost an entire counseling session's (that's 2 hours!) charting notes, as well as the info entered by the client. Just gone, unrecoverable. That of course, is when my clients could actually access the forms in their portal, which most of them could not. Customer service was horrible. I can wait 10-30 minutes for a response to critical problems, but not 3 days, and most of the time I was given canned responses to my questions and obstacles that were anything but helpful and certainly did not resolve anything. The Telehealth platform was also unpredictable. I could initiate video calls but clients could not join the call. Clients were unable to sign in to their portals. Just today, despite my having cancelled my subscription 3 weeks ago, one of my clients received a session confirmation email from Healthie! This platform cost me valuable time and money and, most importantly, credibility with my clients.

Great idea but still a work in prigress

良いポイント:

Ease-of-use from the consumer end, good visuals, able to easily upload, and edit forms,. Intake flow is excellent. Assistance with building forms is also very good.

改善してほしい点:

Lots of quirks and bugs, seems to lose connection with my calendar frequently and then patients get scheduled at a time when I’m not available. Patient can’t be in more than one group, or program at the same time, and when you’re running multiple programs simultaneously the patient needs to be in more than one program. No ability to talk one on one or directly with any customer service representative. You have to send an email, and then they will get back to you, usually this is pretty quick lesson one day however sometimes it is longer even when there is a time pressing issue.

Fantastic! Made starting my own practice easy!

製品を使ってみた感想： It was quick and easy to use.

良いポイント:

There are so many things that I like about this software. I'll start with the photo food logging as it's key to getting results with my clients. To be able to see what my clients are eating and drinking and provide feedback directly is awesome. I also really like all the practice management features like scheduling, charting and billing. Really makes managing my own practice possible. And lastly I'm very impressed with the support. Whenever I have a question, the support team is ready and available and you can tell that everyone is very dedicated to the software.

改善してほしい点:

The thing I like least about the software is the goals feature. Key to nutrition counseling and behavior modification is setting goals. I find this feature to not be very client friendly. I would like my clients to easily be able to see their goals on the phone app but it's difficult. I would also like to be able to archive goals and keep only current goals active. Because the software doesn't allow this, the goals build up with ongoing clients and it's confusing for the client to know which ones they're currently working on.

Healthie Review

製品を使ってみた感想： Overall, if you have the ability and know-how to set up an EMR platform completely on your own healthie is great! Do not expect to get support from the customer service team. There is not a "person" you are able to talk to, only email communication so if you have an issue you are at the mercy of their non-responsive team.

良いポイント:

The features I like the most about healthie are the HIPAA compliance/patient portal. I also like that the platform is all in one, EMR, portal, faxing, with some lab integration although this is still building.

改善してほしい点:

The customer service is absolutely awful. I wasted a great deal of time and money trying to get this platform set up. The customer service team would not respond to questions/concerns for sometimes a week or more at a time. This makes it very difficult to run a practice and cost me a ton of money in the beginning. The team also does not like to take accountability for their lack of support.

Private Practice RD

良いポイント:

It’s relatively easy to use. It meets the needs for my operation. In terms of scheduling, taking payments, and submitting insurance claims. I like the support from the blog and the webinar content is relevant.

改善してほしい点:

I run into challenges using it on my iPad Pro through the app and from a search engine. Sometimes I am logged into a session and so is my client but we don’t connect with each other.

Best Customer Support

製品を使ってみた感想： Absolutely warm, wonderful, responsive, friendly, supportive from day one!

良いポイント:

Here's what makes Healthie stand out. They've created a platform that meets nearly every need of a private practice dietitian. They are constantly evolving the product with new and better functionality every month. Most important, their customer support is outstanding. They make it very easy get answers, they handle issues quickly and they look for our input on product improvement. Also like that there is one service and it is not tiered.

改善してほしい点:

I would like some type of nutriton analysis available with the software. But, I don't think I would be willing to pay for it as an upgrade.

Best all in one software

製品を使ってみた感想： My experience with HEALTHIE has been wonderful. I would like a little better support when needing to ask questions but they do eventually get back to you.
I would also like to see an automatic review section so that clients can do a review once their appt is over.

良いポイント:

The scheduling, charting, billing all in one is the perfect combo.

改善してほしい点:

I would like to see the Care Plan feature be a bit more friendly for alternative health users.

Poor customer service, pricing unclear

製品を使ってみた感想： I am very frustarted with the pricing and lack of customer service.

良いポイント:

I thought it would be nice to have the client portal, journal, chatting, and customizable forms. ...

改善してほしい点:

The customer service is terrible and the pricing is not clear from the start. They kept adding charges with no explanation

Awesome EHR

製品を使ってみた感想： It is a wonderful system

良いポイント:

The system is super user friendly. It is a quick and easy format to communicate with patients.

改善してほしい点:

Nothing it was a really great system. No complaints