キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年

Hubとは

The Hubは、大小を問わずあらゆる企業のニーズに対応するように設計された、優れたマルチサイト・イントラネットです。無料のアップグレードとサポートも付いています。

Hubの製品詳細

良いポイント:

We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance.

改善してほしい点:

There is no live chat or individual tagging function, but this is in development.

Hubの評価

評価ポイント

使いやすさ
4.3
カスタマーサービス
4.8
機能
4.4
価格の妥当性
4.3

おすすめ度

8.7/10

Hubの総合評価は4.5/5です。 (キャプテラに寄せられた25件のレビューより集計)。

Hubを使用したことがありますか?

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レビューを絞り込む (25件)

Gisela
Gisela
メキシコのPSA
認証済みLinkedInユーザー
消費者サービス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Excellent tool!

5.0 4 年前

製品を使ってみた感想: Very pleasant!

良いポイント:

We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance.

改善してほしい点:

At the beginning we did not know how to connect with GSuite, but we solved it pretty quickly.

Amber
アメリカのDirector of Marketing
資本市場, 501~1,000人規模の会社
使用期間: 1~5か月
投稿経路

Great product at a great price

4.0 4 年前

良いポイント:

The product is versatile and visually-appealing, which is important with our internal audiences. Just about anything we dreamed of, it could do or will do in the near future. Our implementation lead is always available to help and offer suggestions.

改善してほしい点:

While it has high functionality, it is a bit difficult to master the technical components because it is just so vast.

Helen
英国のInternal Communications Executive
ファシリティサービス, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

The good, the bad and the ugly

3.0 5 年前

製品を使ってみた感想: I am beginning to see more of the benefits now I am using it more

良いポイント:

It can be relatively easy to upload and edit certain items.

改善してほしい点:

I wish it was more dynamic and had a better design

Pancentric Digitalからの返信

5 年前

Hi Helen, thanks for your review. We're glad you're starting to see the benefits of The Hub. We'd love you to get the most out of your intranet, so that you can really maximise the features you're using. One of our consultants is available for a chat or some quick training to show you some examples of how you can easily create slick, modern designs across your Hub, i.e. within your page and community themes, carousel images, folder icons etc. We'd be more than happy to run a consultancy or training session with you to help you get to grips with The Hub's many features, and how you can utilise them to your advantage and really drive engagement by creating content that is fun, useful and looks great. If you have any issues or just a question, you can always contact our support team on [email protected] who will be happy to help. Thanks again for the review. Clare

Suzanne
英国のRegional General Insurance Manager
保険, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

Helpful engagement tool for partners

5.0 2 年前

製品を使ってみた感想: Helps connect with third parties, increasing knowledge and running competitions, assessments, polls, loading photos campaign launches you name i use it for!

良いポイント:

Gallery, interacting with partners staff, knowledge bank, easy to use and visually good, Always adding new features and fantastic support from [sensitive content hidden] at Pancentric - always quick to support any questions I have. Have discussed with other potential third party partners using.

改善してほしい点:

You learn as you do so not always got a 'manual' so to speak but best way to learn. A few things take a bit longer but ive noticed recent improvement for 'quick wins' ie deleting articles so always improving.

Pancentric Digitalからの返信

2 年前

Hi Suzanne - lovely to hear the Hub is providing a vital tool to connect and support RSA's partner community, and that you're making full use of all the engagement tools.

Sara
英国のHR Advisor
非営利団体運営, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Great product for a small-medium organisation

4.0 2 年前

製品を使ってみた感想: It's a really great intranet for us, staff engage really well with is.

良いポイント:

It's easy to use and maintain, and the customer service is absolutely amazing. Any time we get stuck on how to do something, we email support and they help extremely quickly and effectively. It does everything we need it to do.

改善してほしい点:

A couple of the features are a bit finicky, such as inserting tables, and inserting images works fine, but being able to simply copy and paste would be easier, and getting things to align perfectly sometimes takes a bit of trying.

Pancentric Digitalからの返信

2 年前

We've always designed the Hub to ensure it's as easy to use and administer as possible for everyone, so really great to hear you're enjoying your Hub - and even better to hear you're loving our service! We pride ourselves on being very customer-focused, and one of the few intranets that provides a real personal touch for delivering customer success. I'll pass on your kind comments to our support team!

David
英国のMarketing Executive
法律サービス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

A Fantastic Platform Full of Features

4.0 2 年前

製品を使ってみた感想: We have been using our Intranet for almost eight months now and it's completely changed our internal communications amongst employees. There are so many widgets, settings and customisable options to really make the platform your own.

良いポイント:

Modern, easy to use, and fully customisable. The fact you can have custom HTML widgets is also very good.

改善してほしい点:

The ongoing user licence cost is quite expensive.

Pancentric Digitalからの返信

2 年前

Thanks David for your feedback. We're super pleased to hear your Hub has transformed your internal comms, and that you're finding all the features so useful. Regarding the annual price, we'd be happy to discuss payment options so that you can spread the cost and make it more affordable.

Jenice
英国のDiocesan Ordinands and Vocations Administrator
宗教団体, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Great product

5.0 2 年前

製品を使ってみた感想: I use it daily to keep up to date with all office news.

良いポイント:

The hub is easy to use and is used for both work and social aspects.

改善してほしい点:

Minimising/maximising the different windows.

Bailey
英国のSales & Marketing Executive
金融サービス, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Great product

4.0 2 年前

製品を使ってみた感想: Great for getting news out to the entire business and as a place for 121's and other meetings to be recorded.

良いポイント:

Ease of updating, reporting capabilities, ease of use, permission specific pages. Forms

改善してほしい点:

It would be great to have automated emails to admin users to let them know a page they are the admin on is expiring.

Neil
英国のHead of Communications
保険, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Satisfied Hub administrator for company intranet

5.0 2 年前

製品を使ってみた感想: I have enjoyed leading a team responsible for running our Hub as a company intranet. The team really enjoy using the platform and we post content more than daily.

良いポイント:

Editing and updating information is super easy.

改善してほしい点:

Nothing. We are very satisfied with the Hub.

Pancentric Digitalからの返信

2 年前

Thanks Neil! Always wonderful to hear a company is really enjoying using their Hub :)

Cathy
英国のOperations & Compliance Manager
保険, 201~500人規模の会社
使用期間: 1年以上
投稿経路

An essential communication tool for employee engagement

5.0 2 年前

製品を使ってみた感想: Since starting with The Hub, colleague engagement on all sorts of subjects from business mergers and acquisitions to individual charity challenges, employee benefits to training notifications, has increased and brought us all together.

良いポイント:

Very easy to use and therefore we can get the most out of what it offers which is a lot. Alerts when something new has gone on. Adding new users is quick.

改善してほしい点:

Nothing so far

Paul
英国のMarketing
金融サービス, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Recommended

5.0 2 年前

製品を使ってみた感想: Employee communication and engagement.

良いポイント:

Helpful templates are of use, ease of use, superb technical support

改善してほしい点:

There is nothing I like least about the Hub

Pancentric Digitalからの返信

2 年前

Always amazing to hear when someone doesn't have a bad word to say about their Hub. Thank you Paul!

Beccy
英国のEA to the CEO
個人および家族向けサービス, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Worth its Weight in Gold!

5.0 2 年前

製品を使ってみた感想: Communication across the company has increased dramatically; the Charity has grown massively in the past couple of years and we now use 'The Hive' on a day to day basis to share news, advertise training courses, hold all key company policies and procedures and provide information of the many services we provide.

良いポイント:

Having not come from an IT background I found the software easy to navigate; I was instrumental in building and developing our system and it was quick to pick up and provide a platform that was user friendly for the company.

改善してほしい点:

During set up there were a few features which would have been handy to have - however, the developers were always keen to know what they were and in most cases, the system would release a new update with the missing feature included.

Carly
英国のExecutive Assistant
保険, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Teammate engagement

4.0 2 年前

製品を使ってみた感想: We love the Hub, its has been so successful and we have been able to use the software in so many more ways than we initially planned to.

良いポイント:

It was customisable so we were able to fully brand it

改善してほしい点:

There isn't anything we don't like. Where we have suggestions for improvements we make them and these have always been acknowledged and implemented where possible.

Francesca
英国のCommunity Manager
研究, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Great user experience and customer support

5.0 2 年前

製品を使ってみた感想: We have had a really positive experience with the set up and ongoing user experience, our main contact developer is always on hand for any questions we have or things we need help with and is always so quick to respond.

良いポイント:

We use this as our internal comms platform and really value how easy it is to post in groups, add events and send emails directly to everyone if needed. We also really like how easy it is to manage our meeting room bookings through the hub.

改善してほしい点:

The only thing that could be expanded on is being able to send out calendar invites directly to all users through the hub.

Tom
英国のGroup Operations Director
保険, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Ideal Intranet solution for Colleague Engagement

5.0 2 年前

製品を使ってみた感想: Fully supported set-up and ongoing support. Intuitive interface allowing our internal team to manage The Hub day-to-day without issue. We're now in year 2 with The Hub and it's a great tool that can keep pace with our business growth.

良いポイント:

We’re a group of 12 different businesses coming together following acquisition. We use The Hub primarily as our Intranet and group-level colleague engagement tool to communicate changes and news stories. We’ve since built additional functionality and knowledge banks for the business to share information, processes, and policies.

改善してほしい点:

No issues identified. The tool meets our business requirements.

Martin
英国のAdministration Manager
レジャー、旅行、観光, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Fantastic software for sharing information

5.0 2 年前

製品を使ってみた感想: A great resource with ease of use.

良いポイント:

The system is very useful for allowing colleagues across the park to gain information. It is easy to use and support is there if guidance is required.

改善してほしい点:

There is nothing that I least like about the software.

Louise
英国のBusiness Support Specialist
人材派遣、人材紹介, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

Great Intranet Thanks To Hub

4.0 2 年前

製品を使ってみた感想: Hub have been excellent with helping us set up our intranet and I feel like i can go to them any time for help and support.

良いポイント:

The software is easy to use and the company spent so much time with us supporting us and training us during the set up process.

改善してほしい点:

The embedding process takes a while to get your head round but once you know what you are doing then it's fine.

Jess
英国のCommunity Manager
研究, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

A really useful tool

4.0 4 年前

製品を使ってみた感想: I really like its simplicity and ease of use. We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop. I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July. Including the whole process of demos, questions and comparisons to other providers, the signing of the contract, the build and the training, it was ready to be rolled out to the whole company on 16th August, which I was very satisfied with.

良いポイント:

It's very easy to use, straight out of the box. You don't need to have a background in IT to be able to build the site as everything is very logical and therefore start to end is very quick. A main selling point for me was the ability to have different interfaces ("communities") for different user types and also the ability to book meeting rooms - these were two functions that set Pancentric apart from other providers for me. It is also easy to add-on new users at any time as you are paying for a range of users, whereas other providers I looked at meant you had to go through their support to add a new user as you paid for each individual

改善してほしい点:

The tools are a little clunky for editing text. It would be great if they had the formatting paint brush, like in Word, where you can easily copy other formats, as the Themes setting doesn't always work as it should. The containers of the home page are set widths, and so although you can display anything you like and the options are good, the dimensions and layout are restricted. There is no live chat or individual tagging function, but this is in development. I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer.

David
英国のCOO
コンピュータ、ネットワーク・セキュリティ, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Hub

4.0 5 年前

製品を使ってみた感想: A good partner to work with

良いポイント:

We find the product very flexible and can input into the road map. We use it as a collaboration tool with our customers and we can brand it individually for them.

改善してほしい点:

You do need some training to get up and running, but it is pretty intuitive once you understand the solution structure

Pancentric Digitalからの返信

5 年前

Hi David. Many thanks for your review. Great to hear you love the features and flexibility of the Hub, especially the customisable branding for each intranet environment. We understand that intranet training can sometimes be a bit of a pain because it takes up a little time, but we're glad you've found it useful and been able to maximise your Hub because of it. If you have any ideas for any enhancements, just drop us a line on our Client Hub and we'll see if we can get them in our development pipeline :) Thanks again for the review - very much appreciated. Clare

Peter
英国のSales & Marketing Director
保険, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Excellent new intranet for our business

4.0 4 年前

製品を使ってみた感想: Overall a good experience, replacing our very old and tired intranet with a much more modern look and feel and a good level of functionality out of the box.

良いポイント:

It was a relatively easy implementation and the features of the product out of the box satisfied 80% of our requirements. Once you know your way around it admin and updating is straightforward.

改善してほしい点:

We are working hard to increase usage and views as we have proportion of our staff who do not use the software often enough to be familiar with it. There is additional functionality we would like which has yet to be built and delivered.

Robyn
英国のSenior Marketing Person
使用期間: 2年以上
投稿経路

A great tool for communicating what's going with all staff and keeping everyone up to date.

5.0 7 年前

良いポイント:

The ability to set up groups and appoint tasks to group members, the ability to send out group emails to all staff.

改善してほしい点:

Can be hard to use and find your way around if you haven't had necessary training. Main carousel image sizes are slightly different to sizes used for page headers, this means if we want to add something new to the carousel we would have to create two different images to accommodate the different size constraints.

Pancentric Digitalからの返信

7 年前

Thanks for your feedback Robyn! Great to hear you are finding the Task Manager tool useful for your project and workload management. Thank you for your comments on the carousel image sizes - we've logged this and our developers will be working on this shortly to make both work with the same size image to make things easier for you. :)

Daniel
英国のCTO
金融サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Been using Pancentrics hub for many years now and every year we find more and more uses for it.

5.0 7 年前

良いポイント:

Its become an essential tool for our staff engagement and is so customisable that you feel like its part of your companies infrastructure. The team at Pancentric are top class and always happy to assist, discuss new features and implement change.

改善してほしい点:

We find that some of the administration options can be a bit clunky but the team are always happy to advise, help and in many cases make the change for us.

Teresa
アメリカのCorporate Communications Specialist
小売, 10,000+人規模の会社
使用期間: 1~5か月
投稿経路

The team at Pancentric is great. They are extremely responsive and helpful.

3.0 6 年前

良いポイント:

I like the software is nimble -- it is easy to change things quickly. There are several useful features as well.

改善してほしい点:

I don't like how difficult it is to use the back end of the Hub. I think the process of creating new content is hard because the software is not as user friendly as it should be. It is not intuitive.

Pancentric Digitalからの返信

6 年前

Hi Teresa, thank you for your review. All customer feedback is extremely valuable, and we appreciate your honesty. Our development team are currently in the process of improving our UX and backend functionality to improve intuitiveness and ease of use, so when this new development is rolled out soon you should see an improvement that will make the backend quicker and easier to use.

sylvia
英国のMarketing Manager
保険, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Hs come at a good time

5.0 4 年前

製品を使ってみた感想: The hub has been great connecting staff during COVID but it was something that was long overdue in our company but it came at the best time.

良いポイント:

The way it connects our organization especially since we are spread across the world.

改善してほしい点:

times out when you need to upload large files

Virginia
メキシコのDesigner
経営コンサルティング, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Great Intranet tool!

5.0 4 年前

製品を使ってみた感想: Overall it’s great! You have a lot of options to work with.

良いポイント:

It’s a great tool to maintain communicated and updated your worldwide team.

改善してほしい点:

One of the things that it’s really annoying it is when you visit a page linked to a google app, like calendar, sometimes send you an error if you have several Google accounts (personal and work) when you try to “switch account”