キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年

Sterlingとは

Sterlingの身元調査サービスは、業界、職業、および国境を越えた信頼性と安全性の基盤を提供します。

Sterlingの製品詳細

良いポイント:

Sterling links with our staffing software so it's easy for our recruiters to use and import to the candidates file.

改善してほしい点:

Customer Service and Payment Method - no online payment.

Sterlingの評価

評価ポイント

使いやすさ
4.3
カスタマーサービス
3.8
機能
4.2
価格の妥当性
4.2

おすすめ度

7.6/10

Sterlingの総合評価は4.2/5です。 (キャプテラに寄せられた27件のレビューより集計)。

Sterlingを使用したことがありますか?

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レビューを絞り込む (27件)

Tanim
Tanim
バングラデシュのMarketing Expert
認証済みLinkedInユーザー
インターネット, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

Probably the best I have ever used

5.0 3 年前

良いポイント:

The best thing about this is, it is simple and easy to use. It is pretty works very well for Background checks, I-9 verifications and others. It is quite feature rich.

改善してほしい点:

It is a little slow, most of the times. Other than that, I like pretty much everything.

Chris
アメリカのDirector of Human Resources
自動車, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Sterling is a solid product. Everything you want in a background screening provider.

4.0 3 か月前

製品を使ってみた感想: Overall excellent experience. Salesforce is top notch and customer service has been responsive.

良いポイント:

Sterling has a very nice interface and overall it's a smooth running program. Great network for drug screens and timely background screening results.

改善してほしい点:

I would like the move to their Modern Hub completed. Right now we have the two options and can toggle between them. Do the Modern view and just continue to improve that.

Shikha
インドのHR Manager
人材派遣、人材紹介, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Sterling-Over all good but needs improvement.

3.0 6 年前

製品を使ってみた感想: I am not completely satisfied with some of the features provided by Sterling but this is the preferred vendor for some of our clients. It has room for improvements.

良いポイント:

Sterling is an online platform which provides screening and investigation services. I have been using this software for almost 6 years now and it has become advanced as compared to its previous versions. However, there is still quite a lot room for improvement. In most of the cases, the turn-around time for criminal check is quick except for few county/state-wide checks. The package set up process is easy and the customer service is good. It offers variety of checks and fulfil the background check requirements from the client every time. They even offer the facility to schedule appointment for drug and medical tests. The user interface is pretty simple and user friendly and does not require detailed instructions to complete the link. The portal allows view/download the report without the reviewer’s comments. The report generation process is easy and the final report look clean and clear.

改善してほしい点:

Firstly, there is no intimation as soon as a consultant completes the background check link. They only send an email when the report is complete or they need supporting information/documentation. They should intimate us within 2 days if they are not able to get any response from the employer so that we can start following up with the employee for alternate numbers/documentation. This would expedite the process for everyone. Since there are other strong competitors in the market, they need to focus on the weaknesses in order to sustain in the market.

Sharyn
Sharyn
アメリカのHR Supervisor
金融サービス, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Robust background screening solution

5.0 6 年前

良いポイント:

I have used other background check services but this one is the most thorough. It can do a credit check very quickly. Doing a standard background check is typically quick unless the candidate has lived in several different states. For any background check platform, it will generally take a while for it to get through all the states so that's not atypical. I have had more success than not and I do like the way the reports are listed. It's very clear cut and concise.

改善してほしい点:

On one occasion, I did have a background check take a long time for a candidate and it held up their employment. I'm not sure why it got stuck other than I was told the court was taking a long time releasing records but overall that was the only con I really encountered.

Edrick
フィリピンのProcess Associate
人材, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Sterling is a dependable software.

5.0 3 年前

製品を使ってみた感想: I greatly recommend this software because it removes a great load in Onboarding Specialists' tasks. It gives us the opportunity to work on some other things which cannot be automated. There are some concerns in the background check results but it is very understandable because this is still a software programmed to do specific tasks. Its other features like electronic forms minimizes the use of papers and reports and analytics makes work faster. Great value for money.

良いポイント:

This product is very easy to use and it makes our work in the HR-Onboarding team more efficiently. Its reports and analytics, electronic forms, and self-service portal are its fundamental features which both applicants and human resource professionals benefit greatly from.

改善してほしい点:

Its room for improvement would be when it does the automated background checking with The Work Number, it is very sensitive to providing mismatch/issue in it. Basically, this is because it was how it was programmed. It was programmed to be very specific with the details to match. This is acceptable because, after all, this is still a program with limitations.

Matthew
アメリカのGeneral Manager
人材派遣、人材紹介, 5,001~10,000人規模の会社
使用期間: 6~12か月
投稿経路

Good Product. Beyond Terrible Customer Service

3.0 3 か月前

製品を使ってみた感想: As mentioned in my Pros section, running background checks were relatively easy but the customer service gets a 0/10/. Only option to pay is by ACH without a service fee. $5500 in background checks over the course of a few months and now I have to ear 3% using credit card.

良いポイント:

Running background checks were relatively easy - single use and bulk

改善してほしい点:

Customer Service and Payment Method - no online payment. 3% fee to use credit card

Angela
アメリカのDirector of HR
不動産, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Service is Sterling!

5.0 3 年前

製品を使ってみた感想: We have been with Sterling for 5+ years. We have a great relationship with our team

良いポイント:

The support we get and the speed at which we get updates

改善してほしい点:

Court related searches sometimes take too long

Richard
Richard
アメリカのOnboarding and Benefits Coordinator
認証済みLinkedInユーザー
, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Sterling works great under most circumstances.

3.0 7 年前

製品を使ってみた感想: Quick and helpful fulfillment of our diverse background screening process under low-to medium volumes.

良いポイント:

I appreciate the convenience of the user interface. The technical team at Sterling is educated in the background process law and are able to set up packages containing background check components specifically designed to meet my clients' needs.

改善してほしい点:

Sterling's process can get bogged down under high volume. There are times when my company processes 20 or more background checks per day. We've had some trouble with turn-around times under these situations.

Carter
アメリカのHR Coordinator
食品製造, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Fine product with non-existent customer service.

4.0 5 年前

製品を使ってみた感想: Not great.

良いポイント:

Easy to submit background checks. Also easy to find past ones.

改善してほしい点:

If you have a problem or one is taking forever to come back, it is next to impossible to contact them. There is no customer service. I also get calls from sales agents trying to sell me Sterling One, when I already use it.

Lisa
カナダのOperations Manager
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Sterling Review

5.0 4 か月前

製品を使ってみた感想: I have had a positive experience with Sterling.

良いポイント:

Sterling is very user friendly and the process is very timely.

改善してほしい点:

Sometimes the different options available can be confusing.

Melissa
アメリカのHuman Resources
セキュリティ、調査, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Easy Easy Easy!!!

5.0 6 年前

製品を使ってみた感想: Great program, using this is very helpful to the business field I am in and makes things move along fluidly.

良いポイント:

Sterling is very easy to use, from the data entry point to finding your completed reports. You can choose your options for running just a background check or adding a motor vehicle report to it. There are also additional options like credit reports for employment purposes and many more. You can pick and choose what you need for each candidate. Turnaround time is generally pretty fast.

改善してほしい点:

I do not like that I cannot add multiple peoples information at the same time when ordering the same check for more than one candidate.

Crisanto
アメリカのPayroll, HR & Benefit's Administrator
運輸、トラック、鉄道, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Easy to use with quick result.

5.0 7 年前

製品を使ってみた感想: Having used this software gives us accurate and quick result necessary in making business decision.

良いポイント:

This system is very user friendly. You just need a few clicks to complete your transaction. And the result is given to you if not today, you will get it tomorrow. They notify you if there will be delay in the result and will provide you estimated time to completion. I love the free webinars that they provide to their clients. This is something that is very valuable for us as part of their product features. Their customer support team are all great and very knowledgeable of the product.

認証済みレビュアー
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 1,001~5,000人規模の会社
使用期間: 1~5か月
投稿経路

Not the best with integrations

3.0 昨年

製品を使ってみた感想: So far, not great. The implementation and integration has not been a good experience.

良いポイント:

I like that recruiters will be able to trigger the background check.

改善してほしい点:

The implementation and especially the integration was not smooth. Sterling was limited in how they could integrate with our ATS which required our team to make process changes that we did not want. Plus, when we were trying to set up the integration, it didn't work in its full capacity as advertised by Sterling, and they couldn't figure out why.

Monica
アメリカのTalent Consultant
情報技術、情報サービス, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

Sterling Background Check Services

5.0 昨年

良いポイント:

One of the best features of Sterling is the fact that they have several different platforms to choose from and you can integrate with your current Applicant Tracking System. Another great feature is the quick turn around on report results.

改善してほしい点:

Sterling's customer support can be improved upon. Turnaround time is quick, unless you are processing dozens of reports at once.

Franco
フィリピンのFreelancer
市場調査, 自営業
使用期間: 6~12か月
投稿経路

Sterling review

5.0 3 年前

製品を使ってみた感想: It solves my problem by providing me an easy faster way to find the right and certified people in my business.

良いポイント:

Sterling is making sure that they can provide the right people for each Companies so you can be sure that even in this time of pandemic you can still hire the right person for your Company. There sofware is easy to use and it is fast.

改善してほしい点:

Communication/ Dialogue on Asian countries I guess because the product is Great!

認証済みレビュアー
認証済みLinkedInユーザー
不動産, 2~10人規模の会社
使用期間: 2年以上
投稿経路

TENANT APPLICATIONS AND SCREENING

5.0 6 年前

製品を使ってみた感想: The low cost and ease of use makes this product perfect for our needs.

良いポイント:

This work great for performing credit checks on rental applications. Work seamlessly and gives me results within 24 hours. Plus they only charge per check so easily billed out.

改善してほしい点:

They seem to have a really long billing cycle so I often get a bill long after the check so have to cross check to make sure the proper person is being billed.

Dominika
アメリカのManager
翻訳、ローカライゼーション, 11~50人規模の会社
使用期間: 無料トライアル
投稿経路

Sterling with leave you stress free

4.0 3 年前

良いポイント:

Easy to navigate/understand the dashboard.

改善してほしい点:

I cannot think of a feature I did not like or was concerned about while using the Sterling platform

Bethany
Bethany
アメリカのPeople Operations Coordinator
病院、ヘルスケア, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Easy to use

5.0 6 年前

良いポイント:

To submit a background check, it is very easy and intuitive. Just need name and email and they take care of the rest. They provide good communication to those that are getting the background check and the employer

改善してほしい点:

We have had a few times where they say documents do not suffice when indeed they are sufficient and that has caused some frustration but otherwise they are very efficient in what they do.

認証済みレビュアー
認証済みLinkedInユーザー
人材派遣、人材紹介, 1,001~5,000人規模の会社
使用期間: 1~5か月
投稿経路

Sterling Backgrounds

3.0 5 年前

良いポイント:

Easy to navigate and friendly user. Receive notifications for statuses.

改善してほしい点:

Too much data entry. Change of date results with no confirmation.

Heather
アメリカのController
人材派遣、人材紹介, 51~200人規模の会社
使用期間: 1年以上
投稿経路

It works for basic needs

3.0 5 年前

製品を使ってみた感想: Sterling works for the basic needs that most of our clients need

良いポイント:

Sterling links with our staffing software so it's easy for our recruiters to use and import to the candidates file.

改善してほしい点:

Whenever we need a client package set up, the feedback is always extremely slow and frustrating. Even when we express that we need it done quickly.

Daniela
アメリカのLogistics Coordinator
薬品, 5,001~10,000人規模の会社
使用期間: 1~5か月
投稿経路
ソース:SoftwareAdvice

It's been 2 weeks of my background check, still don't have it and they are delaying my start date

1.0 3 年前

製品を使ってみた感想: I would give 0 starts if I could
I would give 0 starts if I could, it's been 2 weeks since the background started, they sent the back an incorrect background to the company I'll work for and have been trying to fix for one week. Every customer service tell me a different story and no one can resolve a simple issue. I would not use their service, as an applicant I almost feel like giving up the job because of the amount of stress Sterling is causing me, at this point they will delay my start date because they couldn't complete the background. If you care about your candidate don't use this service!

良いポイント:

Nothing, bad customer service, no consideration or effort to get the job done.

改善してほしい点:

I would give 0 starts if I could It's been 2 weeks and they don't update me, don't move forward, and can't finish a simple background.

Joseph
Joseph
アメリカのField Service Technician
電気・電子機器製造, 501~1,000人規模の会社
使用期間: 1~5か月
投稿経路

Clear as day background check

5.0 6 年前

製品を使ってみた感想: Overall, a fast and easy experience. Would recommend

良いポイント:

I was in the process of getting a new job and needed a background check. This software was offered as the preferred method. It was easy to do. I just had to fill out some of my own information and upload one scanned document and I was done. It was fast and simple.

改善してほしい点:

The only con was that the software looks a little dated, like something out of the early 00's.

Bismarck
ニカラグアのVendedor
小売, 自営業
使用期間: 無料トライアル
投稿経路

Muy Bueno

5.0 3 年前

製品を使ってみた感想: Pues este es más completo que los que yo eh utilizado, las facturaciones de créditos se hacen muy fácil y muy rápido lo cual es un punto a favor porque me ahorra tiempo y me a ayudado mucho.

良いポイント:

Funciona muy bien para verificar los créditos y trabaja muy bien sin darme problemas

改善してほしい点:

Lo único negativo es que el tiempo de facturación demora bastante

Daniel
アメリカのLead PM Line Cook
ホスピタリティ, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

A pretty simple and quịck process

4.0 6 年前

製品を使ってみた感想: Everything was pretty straightforward from start to finish. Despite the many bad reviews I read on this company, my experience was great. I hope only customer service line is overseas and not those who handle my sensitive information.

良いポイント:

Ease of use. Straightforward. Quick. No problems from start to finish.

改善してほしい点:

Out of country customer service. Wish I was assured my sensitive information is only handled in this country

Adjoh Lucie
ベナンのAssistante commerciale
建築資材, 11~50人規模の会社
使用期間: 無料トライアル
投稿経路

Logiciel de gestion

5.0 昨年

良いポイント:

Ce logiciel fait partie des fournisseurs de services d'antécédents et d'identité. Son avantage est la facilité de vente en détail et personnel sans aucun doute. L'hôtellerie, éducation, et les universités peuvent en bénéficier.

改善してほしい点:

Pas d'inconvénients, je rassure l'utilisateur à en utiliser.