キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Issuetrakとは

Issuetrakは、作成から解決までのチケットおよびリクエストの管理に役立ちます。柔軟でカスタマイズ可能な使いやすい製品です。クラウドまたはオンプレミスで使用することができます。

Issuetrakの製品詳細

良いポイント:

Like the ability to be able to pull raw data sets on anything we need.

改善してほしい点:

Installation is bit tricky. Only search users beginning with last name of the user, some time can be annoying.

Issuetrakの評価

評価ポイント

使いやすさ
4.4
カスタマーサービス
4.7
機能
4.4
価格の妥当性
4.6

おすすめ度

8.9/10

Issuetrakの総合評価は4.6/5です。 (キャプテラに寄せられた188件のレビューより集計)。

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レビューを絞り込む (188件)

Jeromy
Jeromy
アメリカのDirector of Operations
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Issuetrak Customer Support for SaaS Development Company

5.0 11 か月前

製品を使ってみた感想: Issuetrak is invaluable in supporting our customers and clients, as well as managing user requests, feature change requirements, and development progress.Issuetrak customer support is top notch; professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers!

良いポイント:

Ticket notes and tasks. Secure relevant ticket access for customers and clients.

改善してほしい点:

Multiple feature sets can be overwhelming and complicated to set-up and integrate within the system.

Issuetrakからの返信

11 か月前

Thank you for your review, Jeromy! We're excited to hear that our software and our team are meeting your needs and help you serve your customers well! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!

Gabriel
アメリカのDirector of Operations
獣医, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great value, functionality and support for the cost.

5.0 4 週間前 新着

製品を使ってみた感想: Excellent. As mentioned previously, their staff was a pleasure to work with making everything from set up to live support very simple and painless.

良いポイント:

Its support and staff. In a world shifting every so quickly to automation and AI; it is refreshing to work with a company that values the importance of dealing with a human being.

改善してほしい点:

It takes a bit of effort to get accustomed to the templates and learning how to modify and customize, but once you get the logic it becomes smooth sailing.

Issuetrakからの返信

3 週間前

Gabe, we are so pleased you've enjoyed your experience with us! We truly believe in the importance of coupling human contact with technology - we're glad you do, too! As always, if you have more ideas, please feel welcome to submit them on our website, https://www.issuetrak.com/feedback. Thank you again!

Anna
アメリカのVideo tech support agent
通信, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

I use issuetrak on a daily basis to submit tickets to other departments so things can be processed

3.0 7 年前

製品を使ってみた感想: The ability to communicate and get information to other teams

良いポイント:

I like that I do not have to reach out to other departments nor does the customer to get this fixed. I can submit a ticket and they will correct the issue, or pass along the information to the correct team. It helps me to be as efficient as possible.

改善してほしい点:

I do not like how often it doesn't route properly. It is supposed to be auto filled with what area in our system it's going to, and if it's not it makes it really difficult to ensure it's getting where it needs to go.

Christopher
アメリカのDirector of Quality Control
航空宇宙産業, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Issue track is the best issue tracking system that we have ever used

5.0 11 か月前

製品を使ってみた感想: Over all the issue track has always been responsive and able to help us with friendly, professional , and knowledgeable team. they have always good to follow up to make sure all your needs have been met.

良いポイント:

The best part to the issue tracking is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new perimeters of your business. This is huge for us.

改善してほしい点:

Their continued follow up to make sure I was caught up on the homework I needed to do.

Issuetrakからの返信

11 か月前

Thank you for your thorough review, Christopher! We're delighted to hear that you have found Issuetrak's configuration versatility useful for your Issue tracking needs! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!

Stephen
アメリカのDirector of Technology Operations
健康、ウェルネス、フィットネス, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Issuetrak Reveiw

5.0 昨年

製品を使ってみた感想: Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid - and in my present job I switched from SysAid to Issuetrak. I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion.

良いポイント:

The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service.

改善してほしい点:

Have yet to find any major flaws thta were not able to be resolved by some method.

Issuetrakからの返信

昨年

Thank you for your positive review, Stephen! We're delighted to hear that you have found Issuetrak's flexibility useful for your business operations!

Doug
アメリカのIT
食品、飲料, 501~1,000人規模の会社
使用期間: 1~5か月
投稿経路

Painless Onboarding!

5.0 11 か月前

製品を使ってみた感想: Friendly & knowledgeable team at Issuetrak made for an awesome overall experience!

良いポイント:

Issuetrak's onboarding Team is with you from start to finish. Deployment is a breeze!

改善してほしい点:

There can be a lot of configuration options, so it's best to first focus on core functionality.

Issuetrakからの返信

3 か月前

Doug, we're pleased to hear that your experience with your personal Implementation team went so well! We're glad you combined your team's input with our knowledge to set up the product to your specs. As always, if you ever have more feedback for our Product team, feel free to submit suggestions directly on our site at https://www.issuetrak.com/feature-requests!

Tyler
アメリカのDirector of WW Logistics
音楽, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Great Customer Services

5.0 4 か月前

製品を使ってみた感想: My company has used issuetrak for 8+ years and it has served us well. We use Issuetrak on daily bases for tracking issues as well as running analytical reporting. Any time we have an issue customer service has solved our issue, and our account manager [sensitive content hidden] has in incredible in assisting us when needed.

良いポイント:

Issuetrak is simple solution for tracking data and running reports. The customer service is fantastic and [sensitive content hidden] does an outstanding job with customer satisfaction and email response time.

改善してほしい点:

I cannot think of a single issue I would consider a con.

Issuetrakからの返信

3 か月前

Tyler, we're thrilled our customer service continues to please Issuetrak users! We'll continue working hard to serve you as best we can. As always, if you feel there are other ways we can improve, feel free to submit feedback directly to our Product team via our website at https://www.issuetrak.com/feature-requests!

Richard
Richard
アメリカのComputer Support Technician
認証済みLinkedInユーザー
高等教育, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Great product and amazing support. IssueTrak Support is always just a phone call away.

4.0 7 年前

製品を使ってみた感想: Asset management, Helpdesk ticketing solution, Auditing assets to verify software updates are complete, Reporting, Surveys, a good all around solution that is customize-able and affordable.

良いポイント:

Easy customize-able solution for tracking issues, assets, billing, and surveys. Pricing setup so that you can pick which features you need and can really customize to suit the needs of your organization. Anytime I find something I feel IssueTrak can improve on or do better they are always there to listen and have a community of IssueTrak users to really listen to their customers. They go above and beyond in this area truly and are a pleasure to work with.

改善してほしい点:

Not able to Scan/Audit Non-Windows devices (luckily for us that is a minor detail). Locations are a little weird for a single site location such as an educational institution but it works. Just takes a bit of learning how the system functions.

Bukola
Bukola
ナイジェリアのData scientist
認証済みLinkedInユーザー
, 51~200人規模の会社
使用期間: 2年以上
投稿経路

We spend less time organizing.

4.0 6 年前

良いポイント:

Issuetrak helps my team track requests ,issues and tickets with features like auto-assignment, at-a-glance dashboard metrics, user-defined fields,custom forms ,detailed reporting, custom-forms etc. I like that we are allowed to either deploy in the cloud or in-house. We are able to submit tickets via web form, mobile,email, web form, or web portal. Ability to define our work-flow with simple task lists or complex branching is a blessing to our daily work activity. Issuetrak is highly customizable and supports quick implementation, with an easy to navigate user interface.

改善してほしい点:

From my personal experience ,Issuetrack is not fully compatible with Google Chrome ; which is my favourite web browser. When I open different web links within the Issuetrack program, it opens my link on a new Chrome window ,instead of a new tab.

認証済みレビュアー
認証済みLinkedInユーザー
医療業務, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

Best Ticket System for large enterprise

5.0 8 か月前

良いポイント:

Ease of use, stable, and highly adopted internally without pressuring staff to use it.

改善してほしい点:

Nothing, it's truly great all around. We have not found a weakness in the product to date.

Issuetrakからの返信

3 か月前

We love hearing that our software was easy to pick up across your teams! If you ever think of other ways we can improve, please feel welcome to submit more feedback directly to our Product team on our site: https://www.issuetrak.com/feature-requests!

Tom
アメリカのGeneral Manager
石油、エネルギー, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Robustness in an Affordable Package

4.0 8 年前

製品を使ってみた感想: I have been using Issuetrak now for about 5 years. Until recently I only used it for managing tasks for my manufacturing group. I wanted them to be able to have a place that flowed their work on non-repetitive tasks. What I found however went way beyond my original expectations. Issuetrak has used the customer's voice to evolve over the last few years. It has made itself more user-friendly, more adaptable, and more relevant to industries that aren't traditional help desks. We have taken those improvements, and have put in place a system the helps us manage the workflow of IT, Engineering, Accounting, Manufacturing, Customer Service and even our sales force. We have been able to create customized tools and screens that consolidate or data in one location. Whether it is requests for engineering change orders, travel documentation and reporting for our field service technicians, customer support of sales quoting, or quote to shipment of customer orders. We seem to find new ways to use it everyday. I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users. Keep up the outstanding work!!!! Tom Moss
General Manager
Columbia Industries LLC

良いポイント:

Flexible Adaptable User-friendly

改善してほしい点:

The screens could still use some work to make them completely custom. While some fields may need to be mandatory, it would be nice if they didn't need to show on the issue itself.

Lars
アメリカのIT Help Desk Associate
金融サービス, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Basic Ticketing Solution

4.0 7 年前

製品を使ってみた感想: Issue Tracking for our IT Help Desk.

良いポイント:

The cost of the product is a huge seller, especially when compared to similar products on the market. Their customer support and sales team are easy to work with and quick to resolve issues.

改善してほしい点:

Very basic solution that requires extensive periods of time to pull reports from (they have to be manually created) and to customize/maintain. IssueTrak does not check back on a regular basis to reevaluate/reassess how their customers are utilizing the product and if there is any improvements they can help them make.

Issuetrakからの返信

7 年前

Thank you for your feedback Lars. We are always working to improve our product and services and firmly believe in the idea that there are no finish lines. I'm sorry to hear about the lack of communication - that is certainly not how we strive to operate. I will share your feedback with the appropriate teams to make sure this is rectified. Thank you for choosing Issuetrak!

Laura
アメリカのSenior Director, Quality & Risk, Corporate Compliance Officer
病院、ヘルスケア, 1,001~5,000人規模の会社
使用期間: 6~12か月
投稿経路

My experience with IssueTrak

5.0 昨年

製品を使ってみた感想: My organization has really benefitted from utilization of this software. Your team has been amazing to work with!

良いポイント:

This software was easy to customize for my organization's needs. Implementation was very smooth with expert assistance from [sensitive content hidden]. The team was very flexible in working within our timeline. This system is far better than our prior system, and the reporting capabilities, auto-escalation, and automated report functions are outstanding!

改善してほしい点:

That we didn't start using this sooner!

Issuetrakからの返信

昨年

Thank you for your kind review, Laura! We're delighted to hear that you have found our automation and reporting tools useful for your business operations! If we can improve in any way, please use this form on our website, https://www.issuetrak.com/feedback, which goes directly to our Product team. Thank you again!

Salman
カナダのSystems Administrator
非営利団体運営, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Simple and Effective

4.0 6 年前

製品を使ってみた感想: Solves end-users needs to submit their requests quickly, also IT Admins can better track all the requests and report.

良いポイント:

The ability to customise the software to meet our needs Report generator tool is pretty extensive Email to ticket, made end-users life easier Overall a decent product

改善してほしい点:

Installation is bit tricky Only search users beginning with last name of the user, some time can be annoying As an admin when I send reply to tickets it goes using my personal work email rather than the support email, I constantly have to cc support email and advise users to Reply All when sending replies.

Craig
アメリカのIT Director
病院、ヘルスケア, 51~200人規模の会社
使用期間: 2年以上
投稿経路

IssueTrak and don't look back

4.0 8 年前

製品を使ってみた感想: This is a solid product with top shelf customer support. I've used several of the big ones which all have their own share of issues (no pun intended). IssueTrak handles our facility issues well. With automated ticket creation and pass-through authentication it is simple for users to create tickets. On the dashboard page I can get an overview that benefits my position as IT Director to know at a glance what is happening.
No system is perfect which is why this isn't a pure 5 star review but with a quality product offering combined with good prices and the best customer service I've come across in years, don't hesitate to give IssueTrak a chance.

良いポイント:

customer support

改善してほしい点:

little ugly on the user interface side.

Richard
アメリカのDirector of IT
高等教育, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Issuetrak on the move

5.0 昨年

製品を使ってみた感想: Great!

良いポイント:

emailing IT request in to the system, works with MS365The upgrades in the last 24 months

改善してほしい点:

Knowledge Base and Calendar system need an upgrade

Issuetrakからの返信

昨年

Thank you for your honest review, Richard! Looks like there are a few features working well for you and a few we can improve upon. Mediocre isn't in our vocabulary, so we've relayed your feedback to our Product team so we can continue improving our software, including the Knowledge Base and calendar view. Thank you again!

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

We have been using Issuetrak for over 5 years

4.0 5 年前

製品を使ってみた感想: Overall, Issuetrak is a great tool for use to track and resolve our clients issues.

良いポイント:

We are an MSP and repair center and Issuetrak makes it very easy for our clients to place help tickets. The ability to scheduled and generate reports on the fly also helps to find trends check metrics.

改善してほしい点:

The UI could use some work. There is also a small learning curve, so we have to spend some time with new clients to get use to the system.

Ivan
ブルガリアのSales
食品、飲料, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Core part of our IT support - I love the way it categorizes the different issues.

4.0 6 年前

製品を使ってみた感想: As I mentioned IssueTrak help us to communicate with our customers more efficiently. The response time dropped.

良いポイント:

Cost effective solution compared to the others on the market. It give us great value for the money - the response time dropped drastically. Now we are able to assist to our customers promptly and efficiently. I can track tickets and provide info related to other departments without even having to pick up the phone.

改善してほしい点:

I would like to see more from the mobile version. Also it takes more time to set the system generated emails to the end users.

Wendy
アメリカのReal Estate Property Manager
使用期間: 1~5か月
投稿経路

Not being savvy in the ways of software, Issuetrak was very easy for me to learn and understand

4.0 6 年前

良いポイント:

My goal was to find software that I could turn my emails into something that I could track at month end. I was looking through a month's worth of emails and then in two other systems to get a complete history of each month which took hours at the end of each month. I was missing things and hated all that was falling through the cracks. I asked google for a software program that I could turn my emails into something I could track and up popped IssueTrak. I have been testing it for a few months and just went live...it's incredible. I had my IT department create a special email address that I sent out to all the property managers that I deal with and bingo, we are live and traking!!!! Not only will I be able to able to create reports at month end I can create special reports for our zones and regions. I also like that I can make 90% of the changes that I need to make - adding issue types, locations, end users, etc. is so easy.

Lynn
アメリカのCIRS Supervisor
非営利団体運営, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Workflow System

4.0 2 年前

良いポイント:

It's a good workflow product and is a temporary electronic storage system for our files

改善してほしい点:

Want to be able to customize it more. Need to be able to rename attachments and easily merge them to another issue. Would also like to pick and choose attachments when emailing from the issue.

Justin
アメリカのIT Director
経営コンサルティング
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Horrible for anything but canned actions

2.5 9 年前

良いポイント:

Small footprint on server and runs on Windows. We didn't have to install some appliance or other modified Linux variation to get the software up and running. Able to leverage our existing SQL and IIS servers when needed.

改善してほしい点:

Functionality, they claim it is highly flexible and has workflow but there is no logic short of a yes no response system. The flexibility for any department outside of a single use is frustrating and process automation only really sends notifications there is no automation but instead reporting of when you completed something. Simple workflow related tasks are non-existent such as creating a new issue to handle a flow item, this causes you to have to try and include all outcomes for a workflow item.

Sarah
カナダのSr. IT Administrator
非営利団体運営, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Great product for all IT/helpdesk need

5.0 7 年前

製品を使ってみた感想: Issuetrak meets all our IT/helpdesk need. The system is very simple to use; hence it requires no training for the users. The software is flexible that we were able to customize it to fit our needs perfectly. I am most impressed with their customer support team. They are always courteous but most of all, they really know their stuff!

良いポイント:

Great sales and support team.

Danna
アメリカのManager
運輸、トラック、鉄道, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Clean and Professional

5.0 7 年前

製品を使ってみた感想: Professional Customer Service

良いポイント:

The software is professional and keeps a record of all things billing and customer support related which is very important in my line of business.

改善してほしい点:

I do not have any complaints, the system is great! Everything is up to date and works to my liking.

認証済みレビュアー
認証済みLinkedInユーザー
通信
使用期間: 2年以上
投稿経路

OK Ticketing system

2.0 6 年前

良いポイント:

Not best application, has lots of issues. but yet simple and easy to use. Will get the job done for small organization.

改善してほしい点:

Not best application, has lots of issues. but yet simple and easy to use. Will get the job done for small organization.

Ethan
アメリカのFrontend Engineer
インターネット, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Comprehensive but a little dated

4.0 8 年前

製品を使ってみた感想: Issuetrak is really robust and offers a pretty comprehensive solution for teams and organizations. We're able to setup efficient work flows so individuals and teams handle their own tickets and task. My main complaint is that there doesn't seem to be a great solution for custamizing Issuetrak in a way that doesn't lock us into the version we have. We made a few hard code changes to make Issuetrak fit our work flow but now that's locked us into a version of Issuetrak and limits our support options. The one thing that would be nice is if Issuetrak added hooks/methods to tie in unique scripts into sections of the forms or in-between processes.

良いポイント:

Robust and comprehensive. It's well established and offers most of the needs of large organization work flows.

改善してほしい点:

I wish there were ways to inject unique code into forms and processes for customizations without locking you into versions.