Smartlookのレビュー

Great asset!

製品を使ってみた感想： I got Smartlook to help build my conversion rate. I wanted to see what customers are clicking on and what they are not so I could improve my website to increase sales.

良いポイント:

I loved how you can see heat maps on what visitors click on the most and what they avoid. I like that it literally records the visitors session to show you how to make improvements. I also like the fact if you pay for the entire year you get 2 months for free.

改善してほしい点:

The only thing that can be changed is a lower price, maybe a smaller package. I have a small Business and it can get costly.

Perfect blend of qualitative & quantitative analysis for our measuring our product

良いポイント:

Smartlook is the perfect blend of qualitative & quantitative analysis for our product team. It's given us a new perspective on how users are experiencing our product — from how quickly users can achieve key goals, to what our product looks like on all kinds of weird and wonderful resolutions. The true power of Smartlook comes from how it captures every event that occurs, and then allows you to search seamlessly across all past events. You can also use these events in funnels and analyse where your users are dropping out of key workflows. Since the events are all automatically tracked, we can ask "I wonder how many users have used this feature since it launched?" and get instant answers by searching the pre-recorded events. It's truly mind-blowing! And last but not least, the support team at Smartlook was AMAZING! Our product uses a few layout attributes that the Smartlook recorder wasn't capturing correctly at first. The Smartlook team worked with us over 2 days to quickly resolve the issue to support our use case and now it's all working perfectly.

改善してほしい点:

There's nothing I'm disliking about Smartlook, although I'm looking forward to more flexibility with pinning stacked event charts (where I'm comparing multiple events) as a single dashboard tile. This would make tracking our key metrics really slick. Mostly I'm just excited to see where they take the product!

Encountered issues often

製品を使ってみた感想： Found some issues in our application that our visitors were facing.

良いポイント:

The idea is good to view your customer actions in a live way. The platform is easy to deploy without changing your code.

改善してほしい点:

Will pay more than you get. Data will disappear any day, Application filters don't work. Check alternatives as well.

Great way of deriving customer insights

製品を使ってみた感想： Overall I am having an amazing experience of using this tool. This software has provided ways to the users like never before in terms of user behavior. This is a software that just feeds and records all of the users surfing over websites and in mobile apps which is a great thing because this innovative feature allows users to inculcate and derive information by filtering out millions of recordings in absolutely no time.

良いポイント:

Moving on to the pros of this platform, this software is a great solution due to so many things. First of all, the heatmaps within the software are so useful. Moreover, this software is always showing important information like IP addresses and even country data on the user interface so that it gets easier for the users. Also, this platform provides an easy way of recording all of the user sessions which I find very useful and insightful which can help me in the later stages when it would come to explore consumer insight.

改善してほしい点:

The mobile applications need more improvement in the sense that new updates are required which work well with phones as this can facilitate the overall experience a lot and can take the user experience a few notches higher. Moreover, the dashboard needs to be improved as well so that the user interface feels more convenient and easy too.

Discover how your users browse your website.

製品を使ってみた感想： I activate Smartlook on my website once a week to collect hundreds of videos and review them during the week. In this way I discover possible failures or improvements and apply them.

良いポイント:

Smartlook is a great tool that helps to know how users use your web page. Smartlook records videos of how users navigate, giving you basic information such as what browser you use, the country of origin, the device ... Thanks to these recordings you can discover possible improvements or failures in your web page. You can understand better because users can not complete a process and work to give them a better experience. In addition to the recordings, in Smartlook you can create heatmaps and funnels to have a better control of objectives.

改善してほしい点:

In the SPA web pages the heatmaps do not work correctly. In addition, by default the CSS cache is activated and if you make changes to your web page it takes time to update them, because of this, you may be watching recordings that apparently have errors but in reality it is the fault of the cache.

Clever software shame about the after sales service

製品を使ってみた感想： I found it very disappointing that I was only offered a credit and not a refund of the VAT that should not have been charged to a UK based business. After several emails to their support team they no longer even reply. BEWARE!

良いポイント:

The insight to offers to client on boarding is invaluable.

改善してほしい点:

If you are a European customer and don't want to be charged VAT that you cannot recover the sign up flow is very misleading. Although the VAT is offered as a credit note they refused a refund.

Big brother helps you sell better

製品を使ってみた感想： Overall very very recommended especially if you are in a debugging or Beta stage.

良いポイント:

I LOVE this software as it has really helped us track down user issues that get reported. In the past when a customer reported a bug we would test and try and wouldn't always find the issue as it can't always be replicated. Could be the customer had an issue because of some Server load or because some process was running, we were never really sure. With Smartlook we know! We can find the customers session and find where they had trouble and watch the user experience. We can check if there were JS errors that don't normally occur for them or if there were glitches for a specific browser, all with ease.

改善してほしい点:

The geolocator doesn't always match the geolocator we have on the site which means that it isn't always easy to find someones session.

Getting analytics from the visitant view is a great tool nowadays.

良いポイント:

With this type of solutions we can know if our visitors have problems when making a purchase, or find a button, for example, as well as verify the most common actions within a specific page. Record even the visits made from phones and tablets, always leaving the videos saved for 3 days in the app (you can extend the number of days by inviting friends to use the solution) and for three months in the cloud (videos that we consider more tools). In addition to the video we will also see the visitor's IP address, location, browser, traffic source and time spent on the page, so it is a perfect complement to analize.

改善してほしい点:

The limit is too short, but it's enough if your website don't have millars of visits. Lately the tool has not recorded several sessions. Now blocks checkout page on free version. A world map of all the users connections, would be usefull.

Good tool to record videos of customer's visits

製品を使ってみた感想： SMartlook is a good and reliable solution to record how users interact with your website. You can try the trial version to check how this product is working and fits your needs. Usable function to set up your own goals and filter visits using them.

良いポイント:

- Can record videos with users behavior on your website - Tracking clicks and interaction with the website's elements - You can filter visits by geolocation, platforms, devices, etc. - Dashboard with main metrics on main screen - Have trial version and free version with 1000 recordings per month - You can set up your own goals and filter visits with them

改善してほしい点:

- Limit of 1000 visits in free version - It's not a cheap solution - Supports integration with CRM systems, but you don't have ready ones and you need to write your own

Great free trial and even the free tier is awesome

製品を使ってみた感想： Seeing the precise actions taken on a website is amazing

良いポイント:

Its so easy to install, works great, shows exactly how someone interacts with an app, and provides easy filters to see what you need.

改善してほしい点:

Sharing specific recordings isn't as easy as sharing a YouTube link, but I can understand why!

Really really easy to use and perfect to know how visitors use our store.

製品を使ってみた感想： Watching how i can make my site better for my visitors

良いポイント:

That it has a free version of the product. I wouldnt have tried it if it was paid at first. I was one of the first to try this product when it launched.

改善してほしい点:

That the play button is 0.5x speed. Also that alot of the elements on my site not loading on the recorder. I have cleared cache multiple times and made my friends go on my site, and they always load every file, but for some reason it wont load in the recorder. Most of the time its the image thats not loaded but other images are.

I am freelance developer. I am using Smartlook to follow the projects for which I am bidding.

製品を使ってみた感想： Reliable clients and cost-effective projects.
I am freelance developer. I am using Smartlook to follow the projects for which I am bidding.
It is very simple to guess what the customer is looking at and how adapted is the interface to customer requirements and experience. This way I get to focus on important projects and push the right price.

良いポイント:

It is very simple to guess what the customer is looking at and how adapted is the interface to customer requirements and experience. This way I get to focus on important projects and push the right price.

改善してほしい点:

I often use canvas and iframes. I know it's a security rule but I need a minimum information about that content.

giving good experience to our online customers

良いポイント:

Smartlook really help for our online business, we can find perfect analysis for our website with SmartLook, when we use SmartLook, we discover our website traffic source and bugs so we can give best experience to our online customers.

改善してほしい点:

SmartLook have many features, we offer many product with our website so we need discover each product, sales, traffic, bugs, but SmartLook made easy to work with product analysis. we analysis about each product, so we update and give best to our customers.

Brilliant software by Smartlook and a real game changer its like looking over the customer shoulder

製品を使ってみた感想： It is so easy to use and is like watching a video of someone using your website. I have no idea how they get such fantastic video quality (or seem video quality) and not slow down the website. This is fantastic software and a real game changer, I have already started spotting little tweaks that need implementing from watching over the customer's shoulder.

良いポイント:

A fast easy implementation does not slow down the website, you can see what the customer gets up to. You will not believe the quality and once you have tried it no more need to study analytics charts to try and figure out what is going on. You won't believe it but it is FREE.

A tool with good results.

良いポイント:

Easy to use tool, free plan with good storage capacity, good functionality, advanced search, heatmaps.

改善してほしい点:

Lately the tool has not recorded several sessions. Now blocks checkout page on free version. That's it.

An amazing tecnology!

製品を使ってみた感想： Because it can be free and help people about their website usage.

良いポイント:

That I can see what customers are viewing and clicking when using my website. It´s perfect to see even if your website is loading faster for the user and what appears in the first byte.

改善してほしい点:

Sometimes videos are short but I think it´s because the user got off the website. I can´t figure out anything else.

Perfect tool to see what customers do on your site, so you can find errors and enhance your site.

製品を使ってみた感想： We corrected few errors on pages and also adjusted few thing, that we found that are important for customers.

良いポイント:

Free version for starting projects, giving most important features until you can effort paid ones.

改善してほしい点:

The service gives just a few advantages comparing free and paid versions for the difference in price... So you try to use the free version as long as possible...

It's simple & easy to use!

製品を使ってみた感想： I can see my website through the customer's eyes which it's really useful for revealing of mistakes and find what to improve!

良いポイント:

Like a web designer I was looking for this simple, but useful tool for a years! Makes it easy for you to understand your website visitor's behavior for FREE. Their new Heatmaps are also very simple and easy to use, even for mobile devices and tablets.

改善してほしい点:

There is a lot of recordings on my website, so it would be nice to have some of them recommended by system.

Excellent for making decisions about site functionality.

良いポイント:

I follow the step-by-step navigation and the preference of the products by potential customers, so I can make decisions about the site.

改善してほしい点:

Because I'm in the free plan, I can not see the completion of my site users, so I lose performance on the site.

Great Tracking

製品を使ってみた感想： Still improving our setup, anyway i think it's really awesome for b2c and ecommerce with main cms

良いポイント:

- really easy to deploy - recording let you understand a lot from customers - Heatmaps are really powerful to get info at a glance

改善してほしい点:

- It doesn't always work well with custom websites, for example on event tracking, something isn't right with my numbers. - Price is affordable but it could be better. Otherwise they could somehow let you download historic data.

It's amazingly simple to use, both on my website and for using the information gathered

良いポイント:

- 5 minutes to create the account and have the few lines of code to add to my website - Integration on my site - Voilà Marvelous simplicity & efficiency I can watch how users are acting with my website for User support, site & UX optimization. Just speaking of this, it worth it

改善してほしい点:

I would love to have a world map of all the users connections. Frankly, it's already more than great.

Smartlook provides a Smart Look at Users

製品を使ってみた感想： Smartlook as enabled us to be more knowledgeable about our users, and thus prioritize enhancements that truly benefit the user.

良いポイント:

I appreciate how easy it is to start getting user insights from your website. Immediately we could see places on our site that could be enhanced because of being able to see our user's pain points more clearly.

改善してほしい点:

The "Pick an event on page" feature would have been nice to use, but didn't work with our Google Tag Manager implementation.

Watch your websites visitors' activities as a video.

製品を使ってみた感想： By watching our website users behaviors we really gain valuable insight for our website. Because it is very obvious and easy to understand.

良いポイント:

It is really amazing to see how your website visitor behaving while viewing your webpages.

改善してほしい点:

The only negative point is the very limited use for the free version but it worths to pay.

Manage your website easily

製品を使ってみた感想： We can see what our visitor is doing on our website and improve it by seeing their action on it.

良いポイント:

Smart look is brilliant to see what your visitor is doing on your site it really helps us in improving our website and making it user freindly.

改善してほしい点:

The smart look is fine but they give very little space option for free users kindly improve that so free user can also experince the real touch of it.

amazing program, easy to use

製品を使ってみた感想： ideal to make modifications in the web and thus to have more and better traffic of quality

良いポイント:

Very good program that controls the accesses and what clients look for the ideal web to make modifications in the same and to have more and better traffic of quality

改善してほしい点:

very good program but does not give the data in real time given that the recordings take time and does not take 100% of the users