キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Jamf Proとは

Appleデバイスの導入、インベントリ、セキュア化を簡素化する、ITプロフェッショナル向けの総合的なモバイル・デバイス管理ソリューションです。

Jamf Proの製品詳細

良いポイント:

Decent reporting and auditability. Haven't investigated reporting/metrics with 3rd party solutions but simple reachs indicates this is possible or being worked on.

改善してほしい点:

The Jumpstart fee for macOS management is often a burden that small, independent schools cannot afford.

Jamf Proの評価

評価ポイント

使いやすさ
4.4
カスタマーサービス
4.7
機能
4.6
価格の妥当性
4.4

おすすめ度

9.1/10

Jamf Proの総合評価は4.7/5です。 (キャプテラに寄せられた521件のレビューより集計)。

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レビューを絞り込む (521件)

Rachel
Rachel
アメリカのDesktop Support Supervisor
認証済みLinkedInユーザー
食品製造, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Great for Apple Device Management

5.0 5 か月前

製品を使ってみた感想: Deployment and setup was very quick and easy. We only use for iPads and Apple TV's and I am easily able to manage there without any major issues.

良いポイント:

Exceptional ease of use. I think the interface is very user friendly. Device enrollment, app deployment and updates is very simple. If I encounter an issue, the customer service is also very exceptional.

改善してほしい点:

Really the only two dislikes I have is the apps not updating with me forcing the update and the price. We are not a large company with under 300 iPads/Apple TV's deployed, but the price is a bit much. The cost/benefit ration is not there.

検討した類似製品: ManageEngine Mobile Device Manager Plus

Jamf Proに切りかえた理由: The ease of setup and use was what we needed at the time of deployment. We needed something rather quickly and jamf fit the bill. Grant the cost was a bit more, but we do like the options we have.

Doug
アメリカのDirector of Technology
出版, 51~200人規模の会社
使用期間: 2年以上
投稿経路

If you use Macs in your organization Jamf Pro is the right tool

5.0 3 年前

製品を使ってみた感想: Our staff have limited computer skills and often get themselves in trouble (phishing, malware, etc). Jamf Pro allows us to protect them from their mistakes. We do not give Admin access but do provide most software they might want in Self Service. We can also take care of the updates and installs for them so they just use what they need.

良いポイント:

The way it integrates with Apple systems like DEP and VPP make it a truly unique product. Apple has created a secure "walled garden" for their hardware. Jamf is the only tool of its kind that has access into this walled garden. Being able to buy a Mac from our custom Apple store, ship it to a user, and have them set it up with Jamf...all without IT ever needing to touch the device...is amazing. It can do just about anything else you need it to: install software, block software, update software, set security settins, remote lock, remote wipe, notify users of important events, and of course much more through Self Service.

改善してほしい点:

It is a very robust tool, but you need to know how to use it. Many of the best features you do need to set up and build out. That can require some scripting or other technical details, or some administrative steps to work out with Apple and your local business representative. However, it is all very possible and you will get there.

Mike
アメリカのSenior Specialist - Web Content
家電製品, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Terrible User Experience - Would Not Recommend to Admins and Companies

1.0 4 年前

製品を使ってみた感想: I think our admins use it as a user administration tool for corporate security, but it's super inefficient and highly frustrating to use. It actually makes my work processes super inefficient, because i'm constantly batting weird errors and frustrating password resets.

良いポイント:

Nothing. The software is meant to be a sort of user management software for companies, but the user experience is one of the worst I have experienced in my life.

改善してほしい点:

The running processes bog down your work machine and the security reset protocol (at least for my organization) is very frustrating. It doesn't work, our passwords need to be reset every 90 days, and we're supposed to get a notification to do this, but it doesn't happen, so every 90 days, I physically go to see our internal IT department. In addition, the process runs constantly, so it drains your battery.

timothy
アメリカのinfo tech support consultant
コンピュータ・ハードウェア, 2~10人規模の会社
使用期間: 1年以上
投稿経路

jamF the only way to go with a Mac device

5.0 4 か月前

製品を使ってみた感想: Two thumbs and toes up 100%, love this product and cannot wait to learn more as I enhance my training classes to learn more

良いポイント:

Ease of use and management of devices as well as computers. Configuration roll outs, software roll outs, self service options, inventory management, report management and much more

改善してほしい点:

lots of overhead and training is necessary but as you get more training these cons disappear before your eys.

Andrew
アメリカのIT Support
コンピュータ・ソフトウェア, 10,000+人規模の会社
使用期間: 6~12か月
投稿経路

Best Management Software on the Market!

5.0 5 年前

良いポイント:

This software allows you to manage several computers as well as iPads from it's friendly user interface. We've implemented it successfully in our schools (over 20 locations) and it is a tremendous help. We've been able to use this software to deploy programs and applications without having to hand install them on multiple computers/iPads..it's a HUGE time saver.

改善してほしい点:

There really isn't too much to not like about this software. Their support team is friendly/knowledgeable, they stand by their product, and it is easy to use.

Nick
カナダのCEO
情報技術、情報サービス, 自営業
使用期間: 2年以上
投稿経路

Still the gold standard for Apple MDM and device management

5.0 9 か月前

製品を使ってみた感想: Jamf is a complete solution to managing a fleet of Macs, from dozens to thousands. It is industry standard for a reason.

良いポイント:

Strong feature set for enforcing security compliance, performing IT asset management and lifecycle, and device management. Very feature rich and continuing to add more with things like the now solid Jamf Protect suite. Easiest Mac MDM to hire IT engineers to management, lots of Jamf talent out there.

改善してほしい点:

User experience is pretty dated at this point, which can be a bit of a barrier to usage outside of IT teams. Reporting capabilities could use some additional polish.

Michael
アメリカのTechnology Support & Training Specialist
教育管理, 201~500人規模の会社
使用期間: 2年以上
投稿経路

JAMF puts the flow in device management workflows.

5.0 4 年前

製品を使ってみた感想: Jamf is an indispensable tool for device management. It puts the flow in the workflow and makes large scale deployments manageable by a small staff with various skill sets.

良いポイント:

Jamf provides me the ability to amplify my efforts of making task ready machines, where ever, and whenever needed.

改善してほしい点:

I'd like a GUI option to replicate the actual device screen so I can have teachers manage devices in real-time to maximize contact time.

検討した類似製品: Cisco MerakiFileWave

Jamf Proに切りかえた理由: Saw JAMF and was sold on its value. It was a love at first sight experience.

認証済みレビュアー
認証済みLinkedInユーザー
小売, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Perfect product for Apple device management

5.0 昨年

製品を使ってみた感想: The software is really well made and you’ll get great control over your apple devices. We have tested lots of platforms but this one is my favorite.

良いポイント:

Great real-time dashboards about every needed aspect for the whole Apple device inventory at a glance made it convenient to decide easily about the future projects.

改善してほしい点:

Implementing the jamf pro for the first time needed patience and continuous improvement so that we can reach an stable level, sometimes even changing settings related to automation requires some scripting experience.

Dwight
アメリカのDirector of Technology
教育管理, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Solid Performing MDM

5.0 4 年前

製品を使ってみた感想: We've been pleased to be a JAMF Pro customer over the past several years. Their software is robust, reliable, and has made the management of our iOS, Mac OS, and tvOS devices a breeze!

良いポイント:

It just works! JAMF gives use the peace of mind knowing our devices are receiving the appropriate profiles and configurations when needed.

改善してほしい点:

Slight learning curve for users new to the MDM arena.

検討した類似製品: Cisco MerakiFileWave

Jamf Proに切りかえた理由: Reliability, and peer recommendation within the K-12 market.

Jerrod
アメリカのSenior Technical Support Specialist
情報技術、情報サービス, 201~500人規模の会社
使用期間: 1年以上
投稿経路

A must have for apple product administration

5.0 4 年前

製品を使ってみた感想: Jamf has been excellent in securing our student iPads. The sheer amount of control we have over our devices is perfect for our school.

良いポイント:

One of the biggest pros of is its ease of use. Implementing this mdm with our apple products was very streamlined and fluid. The GUI is straightforward. They are always making improvements on the front and back end.

改善してほしい点:

I don't have much to say in the way of cons. If I think of something that might be missing or needs improvement, it's a fleeting thought at best and not worth remembering.

Chris
アメリカのSystem Engineer
教育管理, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Best Apple device management platform in existance

5.0 4 年前

製品を使ってみた感想: While no company is perfect, JAMF has really gone out of their way to take care of us as both customers and admins. I'm in education so they're not making any money off is (given the high level of support everyone receives). There are no tiers of service, no packages for support, and no BS. You will be treated and supported very well. JAMFs training options are also the best I've ever attended. I have yet to try the virtual trainings though.

良いポイント:

Day 1 support of all Apple releases, full roadmap compatibility with Apple, and dedication to the integration of Apple products at the enterprise level. It has allowed me the flexibility and capacity to provide a truly world class user experience without the world class investment and effort.

改善してほしい点:

It certainly could have better remote support features. It HAS remote support, but really only on the local network. Mind you, I don't really need additional remote support capacity, but it would be nice.

Steven
アメリカのSystems Administrator - Educational Technology
高等教育, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

JAMF PRO - You cannot manage mac's effectively any other way.

5.0 4 年前

製品を使ってみた感想: Through JAMF Pro we are utilizing zero touch deployment, cross domain authentication to our fleet through Nomad Login (JAMF Connect), deployment of applications to our iOS devices utilizing Apple VPP and its integration with the JAMF Pro platform. We are able to easily manage the deployment of patches using Patch Management and more. There is no better way to manage a mac outside of JAMF.

良いポイント:

As a user of JAMF PRO since the days when it was called Casper, I can safely say that this product is a constant evolution of itself and as it pertains to Apple hardware, software, admin and user needs. Considering the product is on a zero day release schedule always means we are ready to manage devices and workstations upon the latest release of an OS build. It has allowed use to customize our deployment packages, settings and enrollment styles. Having the ability for zero touch enrollment and deployment of systems is without a doubt the most influential feature of our JAMF Pro installation. Getting machines up and ready is a breeze with JAMF Pro, long term management is even easier.

改善してほしい点:

JAMF rarely has anything we dislike. Over the years their menus have evolved for the better. The user interface has improved drastically. i would say as they grow, to continue to keep the product suite obtainable by educational users. Products which havent recently released such as Jamf Protect are a bit cost prohibitive, it would be nice if they were bundled into the Jamf Pro suite.

Eddie
アメリカのTechnology Specialist/IT
教育管理, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Jamf Pro Use In To Manage School Devices

5.0 4 年前

製品を使ってみた感想: One big aspect of JAMF that we love and it is not software related, is their Tech Customer Service.
Over the last 6 or 7 years, we have never had a bad call with JAMF's customer service.
Every time we call their support or chat with them, we receive exceptional support.
Even if we have a big problem, they stay on top of it and follow up until it is resolved.

良いポイント:

The ease of use for users to have the ability to update or install software, at the click of the button. We love using Self Service, this allows us to install or update software and drivers without the user needing to bring the device to us. Jamf Pro also gives us control of what gets installed on devices and what settings get pushed automatically. You have the ability to create groups of devices and get as granular as you want with groups.

改善してほしい点:

Not really a "Con", but it would be great if the reporting was a little bit easier to get. You can download several different reports, but I think JAMF still has room for improving their reporting.

認証済みレビュアー
認証済みLinkedInユーザー
銀行, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

Jamf Pro in a 10k+ company

5.0 11 か月前

良いポイント:

Easy to use and understand cloud management of corporate devices. Highly customisable to your own liking making zero touch deployment on all our devices possible. Distributing, updating and maintaining software packages (albeit with the help of 3rd party solutions) is easy and helps to keep your devices up-to-date and safe.

改善してほしい点:

Patch management should be made easier. The app catalog area seems to be more of a beta instead of a polished product.

Philip
アメリカのIT MAnager, Endpoint Services
高等教育, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

World Class Product- Gold Standard for Mac Management

4.0 4 年前

製品を使ってみた感想: Extremely please with the product, the features, the support and the cost. I would definitely recommend to anyone who was planning to invest in a Mac management tool.

良いポイント:

When we were evaluating management tools for our environment, we quickly came to the conclusion that there was not a one size fits all solution. Once we realized that, every other institution we contacted asked if we had looked at Jamf yet. Once we started looking at the product, the ease of use, the feature set, and the features that allowed us to customize the end user experience, we knew that this was the only product we could use. Jamf customer support has been great from the initial install, transition to cloud, upgrades and general support questions.

改善してほしい点:

Local server upgrades. During the time we had our own on site server, we performed upgrade. Most of the time they went OK, but it was a complicated process with many pitfalls, and seemed, on some occasions, to require a fair amount of pure wizardry. This is was generated most of my support calls with Jamf.

Mike
アメリカのIT Manager
マーケティング、広告, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

A partner and software and training that gives my staff super powers.

5.0 6 年前

製品を使ってみた感想: We are able to secure, provision, manage and support Mac users 24/7 and around the globe with this tool. We estimate we save 15 technicians and 8 full time support engineers and can use that funding and time to take on projects the business needs rather than manually managing our infrastructure and application suite. This is a massive difference in ability and why I feel JAMF gives my staff super powers to do more with less and raise the quality of our support all the while.

良いポイント:

Jamf Pro is so powerful and simple and focused on letting us succeed, it's in a class of its own. We've been in production for 6 years with major staff turnover and this company has continued to support us despite many chances where we might have dropped the ball. Professional services, quality of the code and stability of the platform are major factors that have made it successful in our specific challenging environment.

改善してほしい点:

There is no downside we have faced. Release cycle is faster than we need, training and communications are above par for SAAS and functionality and value makes it a must renew each time we renew and re-evaluate MDM solutions.

Mark
アメリカのRock Specialist
宗教団体, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Macs Managed

5.0 6 年前

製品を使ってみた感想: We have used this product for 5 years and have loved it. It allows us to focus on our people and not worry about Did that printer get installed? We know it is going to happen. We can automate a ton of stuff and not worry about it. We know it will work and we can manipulate thousands of computers in seconds in real time.

良いポイント:

It does everything that Apple lets them do. Save money and time by having less IT support staff and your staff feels like they have the power to manage themselves and not need to reach out to IT and feel frustrated when it takes too long to respond. The community is a huge plus as you can normally get hard questions answered by pros who are happy to help at no charge. Support is great as well. Things do break, but they are there to help.

改善してほしい点:

Cost is a factor as it is continuing to go up. It can be very complex and hard to understand some of the more useful features as there are a ton of hoops to jump through to get everything working and if something breaks it can take a while to figure it out.

Jill
アメリカのAssoc. Director of Technology
教育管理, 201~500人規模の会社
使用期間: 2年以上
投稿経路

JamfPro

5.0 4 年前

製品を使ってみた感想: We found Jamf back 14+ years ago at a small startup booth in San Francisco at MacWorld. That year we purchased Jamf and the [SENSITIVE CONTENT HIDDEN], came all the way out to West Texas, and set up our Jamf Server for us! We took him to eat frog legs at a local diner, and he enjoyed our west Texas sun during the day by taking breaks and laying outside on the hood of his rental car!

良いポイント:

The feature I like the most is the ease of using prestage enrollments. Being able to just push a few times and the device is ready to go is of the utmost importance in a school with over 5000 devices.

改善してほしい点:

I would like to see some cross referencing. For example, how to know if a Smart Group is actually being used in a scope of an application, policy or configuration profile.

Pete
アメリカのTechnology Manager
インターネット, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Supporting a rapidly growing Internet startup in multiple locations

4.0 7 年前

製品を使ってみた感想: Doubled size of Mac fleet in nine months while simultaneously improving app standardization, device security, and offering end users the ability to proactively manage their own systems - as the single IT resource for the organization.

良いポイント:

Easily write, test, and implement policies to proactively support Mac desktop and laptop users Zero-day support for Apple software and hardware releases Simple DEP and VPP integration with excellent documentation Outstanding customer support Large and active user community with a strong commitment to sharing solutions and ideas

改善してほしい点:

STILL no effective built-in software patching tools Long-standing UI quirks and obsolete JSS interface Not enough functionality to track changes over time (show me adoption rates of new software titles for a given smart group, etc) Rudimentary support for user notifications still requires extensive scripting to be effective Mandatory JumpStart training a waste of money for experienced Jamf admins

Kevin
アメリカのDirector of Information Technology
高等教育, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

JAMF made supporting macOS/iOS devices enjoyable...and that was not an easy feat.

5.0 7 年前

製品を使ってみた感想: We were able to reach device management parity with our Windows environment. Reduced IT staff time needed to perform one-off administration of macOS/iOS devices.

良いポイント:

Flexibility, extent of system management capabilities, technical support, ability to create "sites" for de-centralized IT teams that allow them to administer their own devices. Really, the list of what it can do goes on and on. We run SCCM for management of our Windows devices. JAMF allows us to reach management parity for macOS/iOS devices.

改善してほしい点:

Some high level computer management functions (packages, scripts, printers, etc) are centralized and cannot not wholly distributed/de-centralized to departmental IT teams (eg. each IT team will see and potentially be able to change these items). Not an issue with the software itself, but a challenge and consideration we had to take into account when implementing in our unique support environment.

Athena
アメリカのTechnology Project Manager
高等教育, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Can't imagine Mac management without Jamf.

5.0 4 年前

製品を使ってみた感想: Overall, I am very pleased with Jamf Pro. It makes my job as an administrator much, much easier, and gives me the ability to provide better support to our users. The self service options are wonderful and have allowed us to steer our users toward a self-service first mentality which not only saves us time, but helps them help themselves. The flexibility of what can be done with this platform also opens up a ton of possibilities for automation and custom solutions, and I appreciate the support from both Jamf and the Jamf user community.

良いポイント:

Jamf does what it does very well - it's generally easy to use, and there's a large community of Mac admins who are helpful in learning how to make the most of the software. Support is great, and the product works well with other third party apps and services in a lot of cases.

改善してほしい点:

Some features that seem basic are missing, and some of the most highly voted feature requests sit in an 'under review' status for years without being implemented. Patch management is also somewhat lacking and requires some manual workarounds to do properly.

Sean
アメリカのIT Support Tech
マーケティング、広告, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Could not do my job without this tool

5.0 5 年前

製品を使ってみた感想: We manage 350 users with two help desk people. This is only possible with JAMF.

良いポイント:

Whenever I have a need, it seems that JAMF has the tools in place for me to come up with a solution. We can essentially do whatever we need to do for our Apple users with JAMF. People think it's magic that we can remotely install customized software builds for them instantaneously. Users are blown away when they walk into my office and without touching their computer I can tell them the last time they restarted, or how much hard disk space they have left. This is an insanely powerful set of tools which we use daily, and without it we'd need to hire more IT staff to manage the workload!

改善してほしい点:

I honestly can't think of any. If anything, JAMF is so powerful that I know that there are features that I'm not tapping into!

Ross
アメリカのNetwork Support Specialist
教育管理, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Best MDM that we've used!

5.0 6 年前

製品を使ってみた感想: JAMF has made my life so much easier managing a large amount of devices with very little need to physically touch the device. It just works and the support is awesome!

良いポイント:

All encompassing. It works great for all of our iOS devices and allows us to run our environment with "zero touch" to over 500 devices, (soon to be over 2000). We primarily use it for Apple iPad management, but we do have a few Macs on premises and have been slowly adding them in to the mix. Once the initial setup is done, it just works. Any time that we have had issues, my personal "JAMF Buddy" is only an email or call away, and our issues are resolved in a timely manner.

改善してほしい点:

Not a lot not to like. Probably my biggest complaint, which I've slowly been losing is that the UI can sometimes be a bit annoying. Reports also could be a bit more intuitive, although you can get a report for such a wide variety of items, but there is a learning curve. Maybe some premade reports or something to go off of would be nice.

James
アメリカのTechnical Director
高等教育, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

still the only game in town for HiEd

5.0 4 年前

良いポイント:

The support channels are responsive and robust; the installation base is huge in HiEd; the admin community is supportive and knowledgable; when actions/methods are easy, they're VERY easy.

改善してほしい点:

When things are difficult, they're very difficult/complex. Nothing experience won't overcome, but the learning curve is steep for some. Interface with Apple pertaining to certs and Apple IDs could be a little less cumbersome, but this is largely Apple's making and affects all MDM solutions. Cloud distribution point management is a bit lackluster. Repository syncing feels clunky. Some UI/nav isn't what you naturally expect it to be. None of these are dealbreakers.

認証済みレビュアー
認証済みLinkedInユーザー
教育管理, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Easy iPad Management

4.0 4 年前

製品を使ってみた感想: Easy to setup - Easy to use - Intuitive and Extremely Agile

良いポイント:

Jampf Pro makes it easy for our school to deploy, track, and manage a sustainable fleet of Apple products. Its Self-Service app management catalog makes it easy to install and push out apps based on users and control iOS updates remotely without having to collect and manually update managed devices. Control of the products remains within the IT department and enables high-level security settings to ensure safe usage of the device.

改善してほしい点:

I love the Jamf Pro software and wish that it was a more universal device management system that went beyond just Apple products. It is a pain point within or organization to have utilize multiple device management systems due to different hardware.