Customer support has always gone over and above the call of duty to solve my problems in a friendly, efficient, and cost-effective manner.
Limited functionality for certain services: Some of the Retail Pro's services may have limited functionality compared to similar services offered by other retail management software.
Review of Retail Pro
製品を使ってみた感想： I have found Retail Pro to be an exceptional retail management software that offers a wide range of tools and features. The inventory management system has been particularly useful for my retail business, as it allows me to track stock levels, reorder products, and generate reports on inventory movement. This ensures that I always have the right products in stock to meet customer demand.I also appreciate the powerful data analytics tools provided by Retail Pro, which have helped me to analyze sales trends, customer behavior, and inventory levels. The automation features have also been a great time saver, enabling me to automate many of my inventory-related tasks, such as reordering products and generating reports.Additionally, Retail Pro's POS system has been a great addition to my retail operations, allowing me to process sales, track customer information and purchase history, and generate reports on sales data.
Comprehensive solution: Retail Pro is a comprehensive software that provides retailers with a wide range of tools and features, including inventory management, POS, customer management, and reporting.Scalability: Retail Pro is scalable, which means that it can be easily adapted to meet the needs of retailers of different sizes and types.Data analytics: Retail Pro provides retailers with powerful data analytics tools, which can be used to analyze sales trends, customer behavior, and inventory levels.Automation: Retail Pro automates many of the inventory-related tasks, such as reordering products and generating reports, which can save time and reduce errors.Customization: Retail Pro is highly customizable, which means that retailers can tailor the software to meet their specific needs.Support: Retail Pro offers a wide range of support options, including online documentation, community support, and professional support, which ensures that retailers can get help when they need it.
Learning Curve: Retail Pro's complexity can require a steep learning curve for retailers new to retail management software, which can be time-consuming and require additional resources.Limited functionality for certain services: Some of the Retail Pro's services may have limited functionality compared to similar services offered by other retail management software.Complexity in cost management: Retail Pro's pricing model can make it difficult for retailers to predict and manage their costs. This can lead to unexpected costs if retailers are not careful in monitoring their usage.
Full Stack Retial Software
製品を使ってみた感想： I install Retail Pro for several Clients in America, with different requirements and Retail Verticals, but one common requirement is allow software to connect with thier ERP, and with the Retail Pro strong API, you can accomplish this. So, my experience has been mostly very positive.
I've been using Retail Pro since version 8 and now We are on Prism, which is a huge update and change of mind for Retail Pro user... but for the good. Retail Pro Prism its a store distributed web application now, with this I mean that you can have one Retail Pro server per store, in a multi store chain kind of business. As a web application, it uses AngularJS as a front end, allowing a incredible flexibility to customize the User Interface, so you can create your own look and feel for the system, not only for the Cashier view, but for all the modules. About that, you have: - Inventory - Vendors and Purchases - Transfers - Customers - POS - Physical Inventory - Inventory Adjustments - Customer Loyalty So, you see... It is the full package. One more thing: their global support with their partners around the globe will give your peace of mind for your multi store chain in almost any country, to name a few (Full North/Central/South America, Full EU, Some EMEA, Full ASIA, some Africa).
Cost, period... But you are paying a Porsche for a Porsche, you know what I mean. This is a serious Retail software, for serious Retail business. You can use it in small business as well, as its perfectly scalable. So, If you foresee a bright future in your Retail Business, you can bet on Retail Pro.
Retail Pro 9
製品を使ってみた感想： We pay for the software assurance and don't seem to get any benefit from the program. We haven't had our system updated anytime recently, since we have so many features that are custom we always run into issues right after updates and it requires us to have down time and constantly figure out what caused the issues. We also seem to have a problem with the follow through on projects from Granite/Retail pro. Once we contact granite with an issue it seem like it's either pushed to the side or forgotten about. When Granite is reminded of the issue multiple times through emails and phone calls they will fix the issue, it seems like we are constantly reminding them about any issue we are dealing with. We are currently trying to update our system so we are compliant with the tls from Cayan. The process started well over a month ago and the updates still haven't been installed. Yesterday we were affected by the brownout from Cayan for over 45min and lost multiple sales because of the software not being updated even though we are trying to be proactive on our end.
Customization of inventory screens, printing inventory, jewelry tags customization of checkout screen. Granite Info Sys has done great work for us in the past and continue to always follow through when reminded of issues. A lot of the custom pieces of our system make our store more successful because of the features & functions Granite created.
When using central gift cards, scanning cards always creates a "?" after the last number. Retail pro has done nothing to fix this issue, we have had the system for almost 4 years now and still deal with this issue daily. Granite Info Sys informed retail pro about this issue days after implementing our new system and still the bug remains. Applying updates to the software isn't easy and requires us to pay our software provider each time an update is available. Reports function, reordering capability, inventory alerts, speed of processing gift cards all lacks. Lack of customization for loyalty programs, we had a lot of custom work done by our service provider, anytime we have an issue it costs money to figure out what's wrong because it's something that wasn't available in retail pro. Lots of bugs still in the software that haven't been addressed.
製品を使ってみた感想： We purchased over 15 years ago when we first opened and it was very expensive. We use a very limited amount of what it is capable of doing. POS and limited inventory control. One reason is because the report feature is not very user friendly and every time you pick up the phone with a question you get a bill. For example, why can't I run a report on my inventory balance for a previous day? Overall I am happy with it I just think I bought more than I needed.
Easy to navigate and does what I need it to do. Minimal issues with the software. When we first started using it and issues would arise the support staff was always available.
Needed more hands on tutorial classes up front. There are a lot of things the software is able to do, I just don't know how to use it. "Reports" feature is not very user friendly. Support staff or sales person should follow up each year with updates and latest technology and no one does. They did the first few years but not any more.
Retail Pro 9
製品を使ってみた感想： I have been a Retail Pro Admin now for years. I know that if I ever have an issue pop up, I can call my RPro business partner at any time of the day, even 2 am, which I have done. I get the same high quality and knowledgeable support I need at the time.
It’s ability to provide a one-stop shop. It has everything a business needs to succeed as software goes. Along with it knowledgeable business partners is an excellent choice to support your retail business
New more knowledge based support. When I access my portal, the limited amount of user information is disappointing
Retail Pro is a trap! If you are a small business- RUN!
製品を使ってみた感想： I feel as though the company that sold it to me years ago completely took advantage. This product should not be sold to a startup or very small business. And the cost to maintain it should be clearly started before purchase. Thousands per year to maintain with software assurance and support ! I was recently quoted $15,000-$20,000 to upgrade and migrate from version 8.5 to prisim! Shame on you Retail Pro! I am extremely upset! Now I am stuck looking at new systems and pretty much starting over from scratch. Retail pro is a TRAP! Run for dear life!
I have used retail pro v8.5 for many many years. It had been reliable for the most part
COST!!!! It is way too expensive to maintain for a small business. I have been stuck in this software for years unable to update or upgrade it anything . Difficult to migrate to a new POS system because would lose historical data. I feel bamboozled!
製品を使ってみた感想： It’s been terrible all around.
Detailed reports are very good. A lot of options.
Customer Support is non existent. Stay away, too many times in 15 years we’ve been left high and dry with absolutely no help from our RetailPro partners and RetailPro customer service.
We are Unlimited Skate and Snow in Banff/Canmore Alberta - a snowboard shop with a different attitude.
We wanted a point of sale system that was easy to use. It needed to be reliable and also multifunctional with its reporting. Before Retail Pro, we had a non friendly DOS program!
We have been with Retail Pro for 10 years. The implementation was incredible. Their help with the changeover was wonderful. They were friendly, courteous, humorous, and efficient. It took them about 2 days to finalize everything, which was pretty incredible. Honestly, when we train new people for our team, it takes less than 15 minutes to get them to understand how to use most of the sale portion of the program. The customer support is great. All of the techs are really helpful, friendly, and patient!
We always receive the help we need. Benefits have included:
-ease of creating customer accounts.
-endless reporting options; you can pretty much create any report that you can think of
J.D Associates and Retail Pro
We have been using the software Retail Pro for about two months now at our single location, which is a Swimming Pool retail store. Since the day we first launched the software, we have had such an easy time conducting business with our vast customer base. Ringing in sales have never been easier, and we can now, for once, really track our sales by department and so much more. The software was very easy to learn and J.D. Associates was a big part of that! Their training process was not only well-performed, but our teacher made it fun as well! I'd recommend RetailPro and J.D. Associates to any entrepreneur or business manager!
I can't think of anything at all. There is nothing to date we dislike, and I can't see us ever changing our views.
functional not flash
製品を使ってみた感想： Still in use as it functions well, just needs an update
easy for the admin and user to navigate, layout allows for maximum options to be displayed while allowing for processing or item space
The skins or designs of this software still look like they're from the early error of POS, it's easy enough to remove the windows xp look
V9 is horrible. V9 reports are total disaster.
製品を使ってみた感想： I have built two business' using Retail Pro reports. I recommended it to every retailer I met. I could change reports to get all the information I needed to make good decisions. With V9, reports seem to be pretty much be in stone, unless I want to pay an exorbitant amount to have each one created. In V8, I could create whatever I needed in minutes. I don't comprehend how with all this new technology, we went so far backwards from where we were. V9 reports have cost me dearly. If not corrected, I will have to find a better option.
I have used Retail Pro for about 15 years, so I am very familiar with it. Rtech customer service reps are knowledgeable and easy to work with. V8 was awesome. Wish I could go back!
V9 is slower and harder to get around in. Reports are the biggest downfall. There is not even a simple sales tax report, nor any type of customer reports for companies.
Waste of money
Very heavy software and it loading takes 2 minutes in clients machine , one more problem is may be shut down your computer without closing retailpro you should activate licence until it’s not open
In this software we can costomize any thing like i want also security permission setting is good.
Good and quick to setup . Easy to configure.
Some nice retail type features
Ease of use. Stock entry Reports Back end features Sales entry screen Customisable buttons. Sub menus
Old look dated interface.. lacks some high end features. No cloud option..some peripherals are hard to add on.
Retail Pro with our business partners at J.D. Associates
We have been using Retail Pro for a number of years now and have been partnering with J.D. Associates, Leominster, MA since the start. J.D. Associates have helped up with moving us from Retail Pro 8 to RP9, as well as their normal day-to-day support. Because of the uniqueness of our business, we often have odd uses or requests of Retail Pro, but J.D. Associates helps us work through each request and challenge to help us move our business forward.
There are shortcomings with Retail Pro 9 reports. This is a known issue and shouldn't be a surprise. Other challenges we have seen could be due to how our system is configured, but we are working through that.
RPro Gets the Job Done but Not Without Glitches
製品を使ってみた感想： RPro is easy-to-use and works as a POS system in retail. Visually, it's outdated and the UX can definitely be improved. It's pretty quick but has its glitches, one being gift receipt printing. When printing gift receipts, you have to print it a few times in order to get the items you want on it. I've also used MindBody as a POS and found that superior to RPro.
Easy to use, gets the job done
Outdated UX/UI, glitchy
Satisfied customer from the first!
Their training is expert; their customer service is the best. This is why I go back over and over again to a vendor. If they treat me right, I will be their lifelong customer. They are the best when it comes to customer service. They stand behind everything that they preach!
I cannot think of anything that I do not like. They have always been attentive to my needs. I have had no problems ordering supplies, or getting tech support. They have my back!
Great Point Of Sale Software
They OneStep team is thorough with a capital T. The product is extremely robust, putting all the important metrics a click away.
The biggest downside to V9 vs V8 is the speed. V9 is significantly slower. One other big downside to the RPro software is it limits your third-party options. We are stuck using only one CC processor, which ties our hands and limits our ability to get the best possible deal/rates.
Happy Retail Pro Customer and One Step Retail Solutions Client
The biggest change was having tighter control on inventory, needing less inventory, and generating more sales on a smaller inventory value. That’s pure profit! As our store really began to take flight, we built a great partnership with One Step Retail Solutions and have been going strong with them since 1994.
There isn't much I don't like about the product. It is very user-friendly.
We love Retail Pro
Retail Pro is easy to use at Point of Sale and in the back office. New employees learn the system quickly because it's very user-friendly. The customer service and tech support is outstanding.
The only thing we wished our version of Retail Pro had would be better statistical analysis. It is available on the new version, but we would have to do a complete switch over.
Retail Pro and Big Hairy Dog are best in class!
Retail Pro is well developed, from an end-user standpoint. We don't experience system problems, and they continue to update and enhance routinely. Big Hairy Dog's support is fast, friendly, and - most importantly - knowledgeable!
We have been exceptionally happy with both for 11 years!
Retail Pro v9
I find it very user-friendly and very visual with the layout. The vendor always responds to questions and is always willing to help.
Nothing that I can think of currently. The product is very easy to use, and the vendor is always there to support and provide whatever is needed.
Big Hairy Dog Supports Lingerie
The program is very user-friendly. Features are very helpful. Our support is through Big Hairy Dog team, and their team is always ready to provide service just a phone call away.
No complaints! I'm very happy with my investment.
I have been using Retail Pro since 1991
Retail Pro continues to be updated with time. My vendor, BHD Information Systems, is proactive about their customers being happy with Retail Pro.
Some basic features could be easier to use (e.g.-Sales Orders/Gift Cards).
Crafty Kids Review
Very user friendly and easy to use. Plus online support is very helpful.
There's limited functionality for our products, which are homemade specialty retail items.
Retail Pro Review
I've been using Retail Pro for over 15 years and would not be able to run my business without it.
I would like the reporting to be a little more robust.