LogMeIn Rescueのレビュー

Remote support at your finger tips

良いポイント:

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

改善してほしい点:

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Remote support has never felt closer

良いポイント:

Financial-grade TLS 1.2 with 256-bit advanced encryption is very secure for all communcation

改善してほしい点:

Can be used by few people for wrong purposes by hackers

To the Rescue

製品を使ってみた感想： This was a great success! I have problems time to time with my IT and this solves them right away.

良いポイント:

I am able to get real time help with my IT problems and I don't have to continue to pay the service that I was using.

改善してほしい点:

It is hard to get started with the set up if you are not tech savy but no worries someone can walk you through all of it.

Great remote connection tool

良いポイント:

I love the ability to remotely connect to a users computer and be granted full admin access to make changes and repairs. We are able to connect with people all over the world and resolve their computer issues. I've been able to hotspot off my phone and connect to users for long periods to resolve issues.

改善してほしい点:

I don't like that it takes the app a while to implement new features. When there is an issue with an update or new windows features it can take them some time to release an update. A work around is usually available but they become cumbersome.

Use LMI Rescue daily to serve our users

製品を使ってみた感想： It allows us to connect to our users and help them in a much better way than simply email or phone support can do.

良いポイント:

LogMeIn Rescue has been great for us to remotely serve our customers. We need multi-screen remote access, so being able to see all screens, share files, get information about users computer, and even setup unattended access is very helpful.

改善してほしい点:

It is very expensive compared to other programs. The security process to allow a rep to remote into a user's computer can take more steps than it should (overly secure), which can be confusing for customers.

Excellent tool that gives you the ability to see what the user sees and even control their desktop

製品を使ってみた感想： It allows us to streamline support for certain issues and minimize the need for customers to follow detailed instructions over the phone. It also allows us to quickly transfer files without resorting to email, dropbox or some other method.

良いポイント:

It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible.

改善してほしい点:

Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end.

Great software. Does everything required and more.

良いポイント:

Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

改善してほしい点:

The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

Logmein Rescue Review

良いポイント:

From a technical support engineer perspective, Rescue is the easiest tool in comparison to Teamviewer and Anydesk. Connecting to your customer is easy by just sending a link or providing them a pin code by accessing 123rescue.com

改善してほしい点:

Once your session has ended there's no way to save your transcript so you have to ensure that you are all done before closing it.

Simple and Powerful

良いポイント:

Remotely viewing and controlling computers and devices is easy. File transfer is secure and navigation through the UI is effortless. Multiple sessions allows for troubleshooting with ease.

改善してほしい点:

file transfer speed could be improved. Overall fantastic though.

Quick and easy to connect remotely with clients

製品を使ってみた感想： Effective and efficient solution to resolve our customers issues via secure remote access.

良いポイント:

With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds.It saves our time and money.Also it will gain our customers satisfaction on our solutions. It is the best solution when we want to support customers via remote access.Even we can have more than one remote sessions.Simple process and easy to understand the requirements of clients due to reliability and security of the communication protocol.

改善してほしい点:

User interfaces should be improve more with UI/UX principles and guidelines.

Rescue really works great.

製品を使ってみた感想： We moved to Rescue a couple of years ago and really changed the way we supported users remotely.We can now support user devices (including mobile phones) via Rescue over an internet connection.It simplifies our support and makes our teams more effective.With the script fuction, our support desk can run "quick fix" scripts on the end pc with a quick click. This makes a quick call even faster.

良いポイント:

The overall Rescue platform works really well with our computers and mobile platforms. With the enhanced security of our company this is one of the few tools that enables us to work on a client pc as if the computer is next to us.The password intake feature and remote process management and script features are awesome.Overall the functionality exceeds a lot of the other software out there.

改善してほしい点:

I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.

Great for remote supoort

製品を使ってみた感想： The software allows us to easily take control and manage our remote referring physicians with a pretty simple secured connection to their office.

良いポイント:

Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

改善してほしい点:

Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

Simple direct tool for clients to connect with.

製品を使ってみた感想： We were able to create a custom domain that links to our clients and initiates a session. The only issue that we run into is when the user does not accept the access prompts that appear. Outside of the connection issue at times this is a great product. They are regularly adding features that are needed and improving on the ones that are already there.

良いポイント:

I like that it's simple for a user to connect to us from an e-mailed link. They open the page follow the directions and then we are connected.

改善してほしい点:

When the app doesn't connect, it doesn't connect. The support team is slow to respond to these types of requests, and the fix is usually something unrelated that doesn't help.

EXCELLENT SERVICE EVER

製品を使ってみた感想： If you are work in Big company and you have lots of customers then LogMeIn is the best software for the access your customer's computer screen. You can access 10 remotes at the same time on 1 console. I can handle all the customers at the same time.

良いポイント:

The LogMeIn rescue is the best remote screen sharing software. I work in Digiteck we all use LogMeIn console for remote access. Good Speed. With lots of extra features. Calling Card, Session hold, etc

改善してほしい点:

Nothing, I use this software for the last 3 years. I don't think so i have any problem in 3 years. It's easy to access.

Best Software for Remote in Chip Cost

製品を使ってみた感想： overall experience is good

良いポイント:

best feature is real time chat & screen sharing & after click the remote file remote auto connected in just a sec...

改善してほしい点:

file sharing is take to much time & some time remote is auto disconnected

I used LogMeIn Rescue in my last job. It was an awesome product for remote support

製品を使ってみた感想： I was able to use LogMeIn Rescue to quickly and easily perform remote support and get trouble tickets closed for our customers. Awesome product!

良いポイント:

I liked the ease of use. It was easy to connect to remote machines, and was very easy to navigate the interface. I was able to solve many support tickets with this software, quickly and easily!

改善してほしい点:

There was not much I didn't like about LogMeIn Rescue. It was easy to use, and I was able to get things done using it.

LogMeIn Rescue makes remote IT support simple and fast

製品を使ってみた感想： As a daily IT support analyst, I am constantly supporting remote users in our sales field and across the country in various offices. The ability to remote in with a simple click of a link on the user's part is essential for me being able to complete tickets and solve issues for our users quickly without the need for them to ship in equipment.

良いポイント:

The ability to remote into users systems from around the country quickly and efficiently. Using admin credentials to install software or help with issues that they can't do themselves makes life in IT support a lot easier

改善してほしい点:

I really don't have many cons to list honestly. But I guess a little bit clearer understanding of all the features available would be nice. Also, for very very un-tech savvy people, even having to click a link and run the download can be difficult. Just clicking a link only would be easier.

Quite possibly the easiest to use, most streamlined remote support solution we've ever used!

良いポイント:

I love that the entire service can easily be scaled up or down, accommodating to large help desks & smaller help desks equally. It's made it incredibly easy to provide technical support to our employees and customers, unlike anything we've used before.

改善してほしい点:

My least favorite thing is that support can sometimes take some time. Everything else is fast, reliable, and flexible.

Fantastic Remote Access Software to Service a Distant Computer

製品を使ってみた感想： LogMeIn Rescue has allowed me to connect to any computer that I want without having to diagnose window's native remote desktop application. All of the heavy lifting is done by LogMeIn, which has allowed remote technicians to work faster and more efficiently.

良いポイント:

Rescue is a fantastic piece of software that is used to diagnose computer problems remotely. Ranging from helping the elderly log into their email to severe computer issues, Rescue is acceptable for any problem. Rescue removes the diagnosing of remote desktop connection in windows and makes it easy. All you have to do is install the program, input the credentials to the target computer and access is granted. Rescue allows you to view the target's screen and control their computer. You can transfer files and chat to the target computer through Rescue's chat dialogue box.

改善してほしい点:

To be fair, LogMeIn Rescue has some downfalls. When the target user download's the program, they have to be computer-illiterate to be able to install and access the application. Having a download that will automatically initiate a session would be awesome.

Great Remote Support Tool

製品を使ってみた感想： Overall the experience with LogMeIn Rescue was positive. Couldn't be more positive. I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

良いポイント:

Never failed. Never dealt with any issues having users install the client and never had any issues connecting. I came from a open source VNC tool which had all sorts of difficulty and quirks. LogMeIn Rescue was a huge upgrade and made everyone's lives easier. It also had another feature called Rescue lens where a user could use their smartphone camera to show you what they are looking at. I never used that feature, but other technicians I worked with had.

改善してほしい点:

Nothing. It always worked. I never had an issue.

LogMeIn Rescue is a quick efficient tool for remoting onto users computers.

製品を使ってみた感想： Overall I enjoy this software and it does a great job at being lightweight so it rarely has lagged.

良いポイント:

Rarely has any lag in my experience. Allows you to run scripts from the console. Love the system info it provides. The file manager works wonderfully when doing large file transfers.

改善してほしい点:

I haven't found an easy way to share scripts with other techs that use it. I have had issues dialing in the actions to run and would like to see more improvements in this regard.

LogMeIn Makes it Easy

製品を使ってみた感想： LogMeIn helped us take a big step forward with remote customer support. Customers love it because it allows us to solve most of their tech problems without ever having to enter their premises. We love it because it saves us a lot of time on the road.

良いポイント:

LogMeIn is probably the easiest remote support software I have ever used. Setup is quick and easy for both, the client in need of support and the support tech. Connections are solid and trouble-free, giving us the opportunity to provide support without tedious and annoying interruptions from glitches. And the fact that it works across multiple platforms is a bonus. Highly recommend this software!

改善してほしい点:

We really found nothing that we would consider a con. Everything about the software was easy, and it did exactly what it was intended to do, free of problems and frustration.

Love this product!

製品を使ってみた感想： I have really benefitted from the remote service that IT can provide me no matter where I am in the world.

良いポイント:

This product is very easy to use and allows the layman to connect with IT support to solve issues in an efficient method.

改善してほしい点:

I don't know what other features I would find useful but I'm sure I'd love whatever they offer initially. But the basic functionality is such a lifesaver that I'm very pleased with the product.

Super

良いポイント:

More often than not, I have gotten stuck & then had the benefit of someone to help remotely solve the issue

改善してほしい点:

Haven't found anything I don't like, so I'll keep using it. If I do find something to critique, I'll edit my review.

Logmein 123

良いポイント:

Can always be relied on to get remote support through to get a matter taken care of I tend to get help from a fellow team on and off and we use logmein.

改善してほしい点:

logmein is very secure or at least for the most part anything is still possible but if your ok paying for it I trust logmein more than teamview as of this point personally.