キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

LogMeIn Rescueとは

ヘルプデスク、サポート・ソフトウェア、IT組織などがWebを利用して、顧客のコンピュータをリアルタイムでリモート操作することができます。

LogMeIn Rescueの製品詳細

良いポイント:

There is no additional software that needs to be setup on your clients computer, there are no long load times, and there seems to be great customer support.

改善してほしい点:

Quite expensive but you get what you pay for. Unattended access is quite difficult to deploy but works well once done.

LogMeIn Rescueの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.4
機能
4.6
価格の妥当性
4.2

おすすめ度

8.7/10

LogMeIn Rescueの総合評価は4.6/5です。 (キャプテラに寄せられた158件のレビューより集計)。

LogMeIn Rescueを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (158件)

Sergey
Sergey
アメリカのManager, Technology Infrastructure and Compliance
認証済みLinkedInユーザー
ホスピタリティ, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Remote support at your finger tips

5.0 6 年前

良いポイント:

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

改善してほしい点:

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Bryan
カナダのIT Manager
経理, 51~200人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

LogMeIn Rescue - Essential Support Software

5.0 4 年前

製品を使ってみた感想: Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

良いポイント:

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

改善してほしい点:

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Brett
アメリカのCEO
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

May 2022 Update Broke this Product

2.0 2 年前

製品を使ってみた感想: Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI.

良いポイント:

Reliable - unattended access - ease of use with client

改善してほしい点:

Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers.

Eli
アメリカのCentralized ServicesM anager
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Great Product, But a Bit oo Expensive

5.0 5 年前

製品を使ってみた感想: Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

良いポイント:

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

改善してほしい点:

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

Carman
Carman
アメリカのMajor Incident Manager
認証済みLinkedInユーザー
情報技術、情報サービス, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

LogMeIn Is a wonderful option for remote repairs

4.0 3 年前

製品を使ってみた感想: LogMeIn Rescue is how we support our clients and end users all over the world. It is a really well made option for remote repairs. Outside of hardware and environmental issues, I can make almost any repair on an end user's computer without even needing to be in the same country. Overall, it is a very handy piece of software that I will use over and over again if given the chance.

良いポイント:

I like that it allows me to take over an end user's computer with almost complete access. There does not appear to be any feature on the user's computer that I cannot access (outside of administrator access needed on site). This is very handy and allows me to do my job easier.

改善してほしい点:

Certain optional screen sharing features would be nice, like being able to choose a specific window or screen. And easier sign in and access granting would be nice. It takes a few steps to get into a user's computer.

Matt
Matt
アメリカのProduct Specialist III
認証済みLinkedInユーザー
インターネット, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Excellent tool that gives you the ability to see what the user sees and even control their desktop

5.0 6 年前

製品を使ってみた感想: It allows us to streamline support for certain issues and minimize the need for customers to follow detailed instructions over the phone. It also allows us to quickly transfer files without resorting to email, dropbox or some other method.

良いポイント:

It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible.

改善してほしい点:

Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end.

Mark
Mark
オーストラリアのNetwork/POS Administrator
認証済みLinkedInユーザー
薬品, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Great software. Does everything required and more.

5.0 6 年前

良いポイント:

Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

改善してほしい点:

The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

Raven
Raven
フィリピンのTechnical Support Engineer
認証済みLinkedInユーザー
情報技術、情報サービス, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Logmein Rescue Review

5.0 2 年前

良いポイント:

From a technical support engineer perspective, Rescue is the easiest tool in comparison to Teamviewer and Anydesk. Connecting to your customer is easy by just sending a link or providing them a pin code by accessing 123rescue.com

改善してほしい点:

Once your session has ended there's no way to save your transcript so you have to ensure that you are all done before closing it.

Ryan
Ryan
アメリカのClient administration
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Simple and Powerful

5.0 5 年前

良いポイント:

Remotely viewing and controlling computers and devices is easy. File transfer is secure and navigation through the UI is effortless. Multiple sessions allows for troubleshooting with ease.

改善してほしい点:

file transfer speed could be improved. Overall fantastic though.

Oshan
Oshan
スリランカのMobile Apllication Developer
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Quick and easy to connect remotely with clients

5.0 5 年前

製品を使ってみた感想: Effective and efficient solution to resolve our customers issues via secure remote access.

良いポイント:

With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds.It saves our time and money.Also it will gain our customers satisfaction on our solutions. It is the best solution when we want to support customers via remote access.Even we can have more than one remote sessions.Simple process and easy to understand the requirements of clients due to reliability and security of the communication protocol.

改善してほしい点:

User interfaces should be improve more with UI/UX principles and guidelines.

Louwrens
南アフリカのSenior IT Engineer
金融サービス, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

Rescue really works great.

5.0 昨年

製品を使ってみた感想: We moved to Rescue a couple of years ago and really changed the way we supported users remotely.We can now support user devices (including mobile phones) via Rescue over an internet connection.It simplifies our support and makes our teams more effective.With the script fuction, our support desk can run "quick fix" scripts on the end pc with a quick click. This makes a quick call even faster.

良いポイント:

The overall Rescue platform works really well with our computers and mobile platforms. With the enhanced security of our company this is one of the few tools that enables us to work on a client pc as if the computer is next to us.The password intake feature and remote process management and script features are awesome.Overall the functionality exceeds a lot of the other software out there.

改善してほしい点:

I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.

認証済みレビュアー
認証済みLinkedInユーザー
使用期間: 2年以上
投稿経路

Great for remote supoort

4.0 6 年前

製品を使ってみた感想: The software allows us to easily take control and manage our remote referring physicians with a pretty simple secured connection to their office.

良いポイント:

Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

改善してほしい点:

Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

認証済みレビュアー
認証済みLinkedInユーザー
人材派遣、人材紹介, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Remote Access with chat :)

4.0 5 年前

良いポイント:

I've used LogMeIn Rescue when I worked as Technical Support in a software. We're using this software to remotely access our customers computer to troubleshoot their computer and do installations. These customers are miles away. I love the idea that it is easy to use. You can also communicate with them via chat. So whenever you need them to do something on their end, it is to relay the instruction. Not necessarily to always stay on the phone.

改善してほしい点:

I can't remember anything that I like least about LogMeIn Rescue. If there's one thing they can improve is that make it more user-friendly, though it is already easy to use, however whenever a non-computer savvy is using it, were having a hard time to let them allow the remote access. But this is something that is not a big deal since it is not LogMeIn's fault. However, if there's something they can do about this, that will be awesome.

認証済みレビュアー
認証済みLinkedInユーザー
小売, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Great Remote Support Tool

5.0 5 年前

製品を使ってみた感想: Overall the experience with LogMeIn Rescue was positive. Couldn't be more positive. I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

良いポイント:

Never failed. Never dealt with any issues having users install the client and never had any issues connecting. I came from a open source VNC tool which had all sorts of difficulty and quirks. LogMeIn Rescue was a huge upgrade and made everyone's lives easier. It also had another feature called Rescue lens where a user could use their smartphone camera to show you what they are looking at. I never used that feature, but other technicians I worked with had.

改善してほしい点:

Nothing. It always worked. I never had an issue.

Alberto
フィリピンのTechnical support
コンピュータ・ソフトウェア, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

LogMein best remote work software

5.0 3 年前

製品を使ってみた感想: I am working with a security software company, this tool is very effective to help us solve and troubleshoot problems by establishing a remote connection

良いポイント:

I am using LMI or LogMein software for more than 6 years since I am technical support in the BPO industry. The software provides the best feature to establish remote connections on multiple platforms such as Android, Windows, and Mac OS

改善してほしい点:

Overall the feature is very good, I think it must need a better resolution.

Jimmy
英国のIT Consultant
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Decent ad-hoc remote support software

5.0 3 年前

製品を使ってみた感想: Good solid remote support product and the mobile phone element is very useful.

良いポイント:

Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.

改善してほしい点:

Quite expensive but you get what you pay for. Unattended access is quite difficult to deploy but works well once done.

Michael
アメリカのNetwork Administrator II
通信, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

I use LMI daily to connect to support remote users that are off domain at my company.

4.0 6 年前

製品を使ってみた感想: I am able to support my remote users that are off domain quickly and efficiently because of LogMeIn, and I can support executives mobile devices with this without having to put my hands on them.

良いポイント:

There are too many features to name, but to pick one would be the mobile device support. I have got several pats on the back for remotely resolving issues on Director's iPhone and iPad.

Chris
アメリカのIT Manager
健康、ウェルネス、フィットネス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Log MeIn Rescue is awesome!

5.0 8 年前

製品を使ってみた感想: love the reliability, dependability and features of Log Me In Rescue. I use this everyday and would never be able to get Anything Done without it. Pricing could be better as I understand there are some newer cheaper options. however I do not feel like re-inventing the wheel.

良いポイント:

Love that I can set up unattended Acces for computers!! make by job much easier for computers off domain and off site.

改善してほしい点:

pricing could be better,

William
アメリカのDesktop tech
情報技術、情報サービス, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

IT DEPARTMENT MUST HAVE

5.0 3 年前

製品を使ってみた感想: I used this software in its early inception and as it grew it just continued to get better.

良いポイント:

The software is extremely easy to setup, and use. Its a must have if you have end-user working remotely.

改善してほしい点:

The licensing is somewhat expensive ae time has gone along, but still worth the cost if dealing with remote users.

Jason
アメリカのIT Administrator
建設, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Very Helpful Tool

4.0 5 年前

製品を使ってみた感想: We are a large construction company and have jobsites all over the U.S. When one of our end users has a problem with their PC or software they are trying to use they just jump on LogMeIn and we fix them right up.

良いポイント:

Great for helping our end users that are out in the field and have computer issues

改善してほしい点:

Not much to say bad about it, helps us every day.

Phillip
アメリカのSenior Director of Operations
健康、ウェルネス、フィットネス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Great tool to support your team!

5.0 昨年

製品を使ってみた感想: We love being able to remote support our team.

良いポイント:

Easy of access in joining sessions both scheduled and impromptu.

改善してほしい点:

The installer can take a few extra moments at times to join screens.

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

LogMeIn Rescue Review

5.0 5 年前

製品を使ってみた感想: This is a good tool for remote troubleshooting of PC issues

良いポイント:

I use it daily in troubleshooting PC related issues remotely, it has alot of good features which make remote troubleshooting smooth

改善してほしい点:

Sometimes it gets blocked by PC firewalls and this requires making some changes to the PC settings, which can be difficult if the company does not give its employees admin access over their PCs

Erwin
アメリカのDesktop Support Technician
自動車, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

The best remote software to use

5.0 5 年前

製品を使ってみた感想: It's been a blessing to our desktop support dept since we have to troubleshoot about 100 of our sales employees all over the U.S.

良いポイント:

it's ease of use. Remote users are able to follow the instructions easily and allow the technicians to connect remotely to their machines for troubleshooting. The connection is very quick. Lots of options but I only use the file transfer feature to transfer files I need to install on the remote machine.

改善してほしい点:

Not much I don't like about this software. It is very easy to use, as long as the user has internet connection you're good to go.

認証済みレビュアー
認証済みLinkedInユーザー
教育管理, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Great Way To Help On Campus Users On The Fly

5.0 5 年前

良いポイント:

We could use one feature of this software to view the desktop of the user in question.

改善してほしい点:

Some users were not comfortable having me log into their desktop.

認証済みレビュアー
認証済みLinkedInユーザー
銀行, 5,001~10,000人規模の会社
使用期間: 1年以上
投稿経路

LogMeIn Rescue Saves Time and Resources

5.0 5 年前

製品を使ってみた感想: Wonderful. Would certainly recommend.

良いポイント:

The ease of use for the end user, with the easy to access web portal. The robust array of admin tools.

改善してほしい点:

There is a slightly longer than ideal delay between starting connection and the time to get onto a users machine.