Rescueのレビュー

Remote support at your finger tips

良いポイント:

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

改善してほしい点:

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

LogMeIn Rescue - Essential Support Software

製品を使ってみた感想： Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

良いポイント:

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

改善してほしい点:

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Rescue really works great.

製品を使ってみた感想： We moved to Rescue a couple of years ago and really changed the way we supported users remotely.We can now support user devices (including mobile phones) via Rescue over an internet connection.It simplifies our support and makes our teams more effective.With the script fuction, our support desk can run "quick fix" scripts on the end pc with a quick click. This makes a quick call even faster.

良いポイント:

The overall Rescue platform works really well with our computers and mobile platforms. With the enhanced security of our company this is one of the few tools that enables us to work on a client pc as if the computer is next to us.The password intake feature and remote process management and script features are awesome.Overall the functionality exceeds a lot of the other software out there.

改善してほしい点:

I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.

May 2022 Update Broke this Product

製品を使ってみた感想： Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI.

良いポイント:

Reliable - unattended access - ease of use with client

改善してほしい点:

Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers.

Great tool to support your team!

製品を使ってみた感想： We love being able to remote support our team.

良いポイント:

Easy of access in joining sessions both scheduled and impromptu.

改善してほしい点:

The installer can take a few extra moments at times to join screens.

Great Product, But a Bit oo Expensive

製品を使ってみた感想： Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

良いポイント:

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

改善してほしい点:

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

LogmeIn Rescue is a nice tool to have.

製品を使ってみた感想： This is a great tool for any IT Professional that will be supporting customers remotely.

良いポイント:

It works well especially with customers that do not have good computer skills.

改善してほしい点:

This software takes effort and time to setup properly. It can be confusing for an end user to adapt.

Best, powerfull remote software

製品を使ってみた感想： If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for.

良いポイント:

Easy to install on clients devices and techs console is easy to be used as desktop app or Web access. The feature that user click the icon on desktop and it appears as waiting session on console is just amazing feature. When waiting session is there, there is sound alert, blinks which is great. It reboots and reconnect automatically and can reboot in safe mode as well. Save notes to session and save previous chat history.

改善してほしい点:

There is nothing to dislike about this product but with great and awesome features it is just expensive solution compared to others.

Excellent tool that gives you the ability to see what the user sees and even control their desktop

製品を使ってみた感想： It allows us to streamline support for certain issues and minimize the need for customers to follow detailed instructions over the phone. It also allows us to quickly transfer files without resorting to email, dropbox or some other method.

良いポイント:

It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible.

改善してほしい点:

Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end.

Great software. Does everything required and more.

良いポイント:

Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

改善してほしい点:

The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

LogMeIn Rescue - one of the simplest and greatest remote session product

製品を使ってみた感想： Overall I enjoyed working with this application, compare to Teamviewer or Boomgar I would definitely choose LogMeIn Rescue due to its price, user-friendly interface, and tons of features that work the way they should.

良いポイント:

I liked the mobile app very much, unfortunately, I worked with this product some time ago and there were no analogs for the IOS version of this application. Android version worked the same way as PC one, with all the features, similar interface, and so on. Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance. This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that.

改善してほしい点:

Missing the IOS application back in the days, not sure if it changed now. Sometimes the sessions were dropping and reconnecting, not often, but may happen. It has fewer features if you are using Apple devices compared to Windows.

LogMeIn Rescue makes remote IT support simple and fast

製品を使ってみた感想： As a daily IT support analyst, I am constantly supporting remote users in our sales field and across the country in various offices. The ability to remote in with a simple click of a link on the user's part is essential for me being able to complete tickets and solve issues for our users quickly without the need for them to ship in equipment.

良いポイント:

The ability to remote into users systems from around the country quickly and efficiently. Using admin credentials to install software or help with issues that they can't do themselves makes life in IT support a lot easier

改善してほしい点:

I really don't have many cons to list honestly. But I guess a little bit clearer understanding of all the features available would be nice. Also, for very very un-tech savvy people, even having to click a link and run the download can be difficult. Just clicking a link only would be easier.

Remote Access with chat :)

良いポイント:

I've used LogMeIn Rescue when I worked as Technical Support in a software. We're using this software to remotely access our customers computer to troubleshoot their computer and do installations. These customers are miles away. I love the idea that it is easy to use. You can also communicate with them via chat. So whenever you need them to do something on their end, it is to relay the instruction. Not necessarily to always stay on the phone.

改善してほしい点:

I can't remember anything that I like least about LogMeIn Rescue. If there's one thing they can improve is that make it more user-friendly, though it is already easy to use, however whenever a non-computer savvy is using it, were having a hard time to let them allow the remote access. But this is something that is not a big deal since it is not LogMeIn's fault. However, if there's something they can do about this, that will be awesome.

Not Worth The Cost

製品を使ってみた感想： Our experience with LogMeIn Rescue taught us that even software backed by a popular name may not be as good as software that is free or from a more uncommon developer.

良いポイント:

LogMeIn Rescue does what it is supposed to do. That's about the only positive thing I have to say about the software. Aside from that, cost and ease of use and functionality are major drawbacks.

改善してほしい点:

After using LogMeIn Rescue for nearly 9 months, we have reached a point where we have to decide if it will be a permanent system that we will utilize. I have decided to pursue other options considering there are cheaper -- and even free -- alternatives that exist which provide equal or greater functionality at no cost or at a fraction of the cost of LogMeIn Rescue. LogMeIn Rescue is not as feature rich as many of the free and lower priced products that exist. So, in short, cost was the main issue for us deciding to pursue other options.

LogMeIn Rescue

製品を使ってみた感想： I've used this in a business setting when I worked technical support. It is an invaluable tool for accessing a users device and solving an issue in less time then a conversation can do alone. It increased the efficiency of the technical support desk.

良いポイント:

This software provides easy access to the end users device and makes remote support so much more convenient.

改善してほしい点:

If you have a user who is not computer savvy getting them to click the proper buttons to allow remote access can be a challenge you need to work through before you can address the issue that they called about.

Remote tool you can count on.

製品を使ってみた感想： It was really easy to deploy it and have my team start using it. There are very little internal training required. We have also had pretty decent experience in the few occasions we have had to contact their support staff.

良いポイント:

I loved how easy it was for our users to connect to our support staff. A lot of the users we support are not very tech savvy and can get frustrated really easily if they cant figure out what is needed from them. We very rarely had that problem with LogMeIn. It is really easy to get users to download and run this tool to get connected. I also liked how many options it has once you are connected. It can auto connect after a reboot. You can even use it if you need to push a computer into safe mode. File transfer is easy and works great. And it can even pull a lot of information about the end user's PC with a single click. It is definitely a tool built with support specifically in mind and it shows. My team counts on it on almost a daily basis and it has very rarely let us down.

改善してほしい点:

It is expensive. No getting around it. But you are paying for exceptionally good quality.

Reliable, instant screenshare tool

良いポイント:

We've tried other screenshare tools on the market but LogMeIn Rescue was the best product that offered fast and easy-to-use screenshares. Many of the customers our Support Team works with are technically challenged. LogMeIn Rescue has helped provide a solution to a major issue we had regarding setting up screenshares with users who don't even know how to turn on the computer sometimes.

改善してほしい点:

Pricing is a little steep, but you get what you pay for. It's a good product and you will pay more for it.

Good

良いポイント:

You can connect to your customers/clients remotely by sending them a web link and a secure pin code for them to enter. You can request control of the computer and the customer authorises this action. there is the ability to record the session too which is helpful for reviewing support cases.

改善してほしい点:

The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases. The support team are actively assisting with this.

Log MeIn Rescue is awesome!

製品を使ってみた感想： love the reliability, dependability and features of Log Me In Rescue. I use this everyday and would never be able to get Anything Done without it. Pricing could be better as I understand there are some newer cheaper options. however I do not feel like re-inventing the wheel.

良いポイント:

Love that I can set up unattended Acces for computers!! make by job much easier for computers off domain and off site.

改善してほしい点:

pricing could be better,

IT DEPARTMENT MUST HAVE

製品を使ってみた感想： I used this software in its early inception and as it grew it just continued to get better.

良いポイント:

The software is extremely easy to setup, and use. Its a must have if you have end-user working remotely.

改善してほしい点:

The licensing is somewhat expensive ae time has gone along, but still worth the cost if dealing with remote users.

Very Helpful Tool

製品を使ってみた感想： We are a large construction company and have jobsites all over the U.S. When one of our end users has a problem with their PC or software they are trying to use they just jump on LogMeIn and we fix them right up.

良いポイント:

Great for helping our end users that are out in the field and have computer issues

改善してほしい点:

Not much to say bad about it, helps us every day.

LogMeIn Rescue Review

製品を使ってみた感想： This is a good tool for remote troubleshooting of PC issues

良いポイント:

I use it daily in troubleshooting PC related issues remotely, it has alot of good features which make remote troubleshooting smooth

改善してほしい点:

Sometimes it gets blocked by PC firewalls and this requires making some changes to the PC settings, which can be difficult if the company does not give its employees admin access over their PCs

I miss this software so much.

良いポイント:

It was an extremely reliable software and that was very easy to use and was exactly what we needed for our business.

改善してほしい点:

Not being able to customize the interface like other softwares could be helpful and the pricing is a little high.

Great Way To Help On Campus Users On The Fly

良いポイント:

We could use one feature of this software to view the desktop of the user in question.

改善してほしい点:

Some users were not comfortable having me log into their desktop.

LogMeIn Makes it Easy

製品を使ってみた感想： LogMeIn helped us take a big step forward with remote customer support. Customers love it because it allows us to solve most of their tech problems without ever having to enter their premises. We love it because it saves us a lot of time on the road.

良いポイント:

LogMeIn is probably the easiest remote support software I have ever used. Setup is quick and easy for both, the client in need of support and the support tech. Connections are solid and trouble-free, giving us the opportunity to provide support without tedious and annoying interruptions from glitches. And the fact that it works across multiple platforms is a bonus. Highly recommend this software!

改善してほしい点:

We really found nothing that we would consider a con. Everything about the software was easy, and it did exactly what it was intended to do, free of problems and frustration.