Solutionreachのレビュー

Useful and time saving

良いポイント:

helps with appointment reminders AND review management for a reasonable price; customer service is amazing

改善してほしい点:

I truly have no complaints. It provided everything I was looking for (review management, managing appointments (reminders for upcoming apts, reminders to book an apt, newsletters and drip campaigns).

Used by us since 2014

製品を使ってみた感想： We have grown with SR in so many ways. The pros are high (quality product, low maintenance, easy to utilize), the cons are expected (longer times to reach support, things falling through cracks) and we know what to expect from them.
At one point, we left SR for DemandForce and quickly returned since we were unable to customize the communication received from patients on our behalf in a way that reflected our brand. We haven't left since!

良いポイント:

SR is a great platform for reminders, group messaging, and newsletters. It may be great in other aspects, but I don't utilize those features. In the 7 years we have used SR, they have made many changes and added many products. It is one of the softwares we utilize, but it is the most low maintenance and I love that. I only log on when I need to and that's an awesome benefit.

改善してほしい点:

I wish the SR Intake form would write into more software. We have Eaglesoft and Eyefinity, but SR Intake only writes into Eaglesoft. Super helpful. Would be much more helpful if it would do the same with our vision PMS.

System is easy but doesn't do the job

製品を使ってみた感想： Started out great but turned into a disaster

良いポイント:

Good reporting features and easy to use. It is easy to track open rates and other useful information for your campaigns.

改善してほしい点:

Customer support and reliability are awful. We left because we could not count on them and when they screwed up they don't admit their errors which is very frustrating.

solutionreach in hindsight

製品を使ってみた感想： Over all good and helpful, but we found another cheaper - saving money is alway key if we can...

良いポイント:

Ease of sending paperwork, Premed and other reminders add to patient, text messaging

改善してほしい点:

having to scan the patient paperwork responses, time/sync response time

Bad billing experince

製品を使ってみた感想： The contract has autorenew . Price giong up. I was told that they bill only credit card and use my credit card with amount they wants to take without any notifications.

良いポイント:

The same product as other companies. Nothing extra

改善してほしい点:

last year 2022 was a lot of iteraption with service this yaer 2023 better

Patient Reminder Software

製品を使ってみた感想： Overall a pretty good experience.

良いポイント:

Solutionreach can do quite a bit and it's great that they're always innovating and trying to add more value to their customers. The customer service was also pretty good.

改善してほしい点:

Altough it's a great tool, it can be a little expensive. Especially if you have a tool like Dentrix. There's already a capability in Dentrix to send out reminders to patients. However, with that being said, you can obviously do a lot more in Solutionreach than you can in Dentrix

Solutionreach can assist in managing your Social Media interaction

製品を使ってみた感想： Being in Healthcare we have been using this product for 4 years. By the name of the category, it makes it seem that its only for Dental but don't be fooled. It's for anything related to Healthcare and other industries. They do have an aCheckout their website for full list of industries they support. In terms of what Solutionreach does; It's able to assist in appointment scheduling. The appointment scheduling feature can be interfaced with a CRM or EMR to provide real-time confirmations. This is a great little feature that works. As most technology system, Solutionreach has transformed in the last few years, positively. They have nice features where after appointment patients/person can be sent a Feedback/Survey via Text, Email or portal. Another great feature as from the survey you can directly have it connected to Social Media to post on your behalf. Imagine not having a real way to get people to post to your Facebook or Google Places, well now you will get a flood with this features.

良いポイント:

Customer service has been responsive. The price point is relatively good compared to others. They have flexible packages that can be inclusive of all cost example Text messages, you won't have to pay per text but its unlimited in a package. The fact that they have a development team that does integration is great. As long as they have interfaced before it may be a low to no cost to connect. Other features included in one package are Mass-Email blast marketing, patient education (specific to dental) and patient reminders.

改善してほしい点:

Still building rules on application to make it more robust. Its no salesforce but for the price point you cant complain.

Good Features but Costly

良いポイント:

They have some really good features like texting patients and the site is easy to navigate

改善してほしい点:

There are a lot of glitches and they don't always tell you when things are acting up. There are portions of the site that are just not used, but they are still there taking up space and confusing people.

Great software with lots of functionality

製品を使ってみた感想： This has been a great software overall, and I love the online knowledge database and community... lots of answers there for things I can't figure out. I love how well it integrates with our EMR as well.

良いポイント:

This is great for our optometry practice. There are lots of tools that are very easy to use and very helpful in communicating with patients and maintaining patients. So much of this is automated and customizable. I can send reminders on a schedule that I choose, by email or text or both. I can send invitations to leave a review on Facebook or Google or to an internal source. I can direct message with patients by sending them "text" messages, and they can reply to our business number with a text - but it comes to Solutionreach. Lots and lot of neat things

改善してほしい点:

There are a few things I wish were more customizable. Speaking specifically of the reviews, I wish there were a way to send a review just for Google or just for Facebook. Every additional click that someone has to make to leave a review makes it less likely that it will actually happen. Overall, though, really happy with this.

I've used better but it was ok

良いポイント:

There forms were easy to use but they had just jumped into the medical space, I believe.

改善してほしい点:

A lot of small things that we needed to figure out.

Long time user

製品を使ってみた感想： We had SR for many years and in the beginning they were very helpful. Then I suppose they got bigger and they no longer answered phone calls and switched their support system over to chat based only. The newsletter editing software has poor functionality and we used to be able to call in and have help in creating things until the company grew then that was no longer an option. We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

良いポイント:

We like this most for the amount of customization and control we had over how messages were sent out. We also liked that we were able to generate lists easily and send emails and newsletters to specific groups. The check in feature was also very helpful in the aspect of verifying patient info and signing forms

改善してほしい点:

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything. The forms would only save in .pdf format and our ehr system only allows us to import .jpgs. Also if the system were down for a period of time there was no alert or indication that patients were not getting messages, some type of alert would have been helpful. We added Doctible on as well because SR had no option of sending out a survey post appt other than emailing it (no texting)

Solution Reach

製品を使ってみた感想： Love the software. It really helps us keep our schedule up-to-date and also allows our staff to focus on other areas.

良いポイント:

Love the text and email remainders. The auto updates in our schedule allow us to keep our schedule fully booked at all times. It also helps our staff focus on other areas.

改善してほしい点:

Sometimes there are syncing issues. So we have to make sure it synced every few hours. We log into the main website portal and check the sync time. If it synced we know we are good to go.

Support will disappear

製品を使ってみた感想： Not supportive

良いポイント:

What was sold to me as support and compatibility with my software (not true to the product)

改善してほしい点:

Support and errors - impossible to reach anyone and so many issues - nobody cares.

Disappointed

製品を使ってみた感想： I would continue with SR if they ran as efficiently and had as knowledgeable a staff as when we signed up, but as it stands, when our contract comes due in September, our office will sever ties and sign up with another company.

良いポイント:

When we first signed up in 2013, the product was fantastic. All features worked consistently, reminders went out w/o issues, and any time we called for assistance w/ newsletters or to resolve an issue, we immediately got a sales rep on the phone and they politely and efficiently worked to immediately resolve our issues.

改善してほしい点:

Since we signed up, the company has really grown (which is a good thing) and while the company continues to grow, our office has experienced countless glitches and reminder message issues. Also, whenever we call to request assistance or to resolve an issue, our MINIMUM hold time is generally 25 minutes. Once we get a sales rep on the phone, we are met with individuals who have no knowledge of any of their services and are never able to resolve or help with anything. The reps will always put you on hold to find out an answer, and still not have an answer, or they will ask to call back and never call back. I have been dealing w/ one simple issue and have dealt w/ 3 people who don't call me back (I have to call them), and they still haven't fixed the issue.

predatory contracting horrible service

製品を使ってみた感想： Terrible experience. Our physician died because of covid and had to shut our practice down, after being signed up forcefully since 2017 but they now magically refuse to cancel because we never gave them a cancelation notice. Since February 2021 we have been constantly calling and emailing to no avail but evert month our credit card gets charged.

良いポイント:

None sorry there is nothing good to say about this company. They will avoid you after you have signed up with them.

改善してほしい点:

Horrible horrible company if you are fortunate enough that you don't need to contact them, then great all is well but if you need help of what ever the situation might be these guys will not be there and you will end up paying for something that does not work. Think twice

Bad Overall

製品を使ってみた感想： I hate you all!

改善してほしい点:

Costumer service stinks! Impossible to get a hold on to anyone! Worse yet, they don't even have a phone number to call! If you need anything resolved, you need to go to their wesite, type in your username, type in your password, log in, find the page for support, find a page for the chat support, wait however many minutes it takes for someone to show up on the chat, then you have to identify yourself, give your name, number, name of your office, then you have to request for a phone call, then you have to wait for a phone call, then you have to talk about any problems you may be having with the software (and believe me, you'll have plenty...!!!), then the guy you just spent 15 minutes explaining your problem over the phone is going to tell you something like: "I just answer phones, I need to transfer you to a technician who can help...", then you have to be on hold again for so long that you can even write a long review such as this one as you wait for them to pick it up (I'm literaly writing this as I'm on hold for them...), then you have to explain your problem all over again, hoping it would be solved by that person at the first time they try, and then pray to GOD it never happens again (which, it will), so you dont have to call these guys ever again! Not productive at all! And they though that changing to chat-only support would be a good idea....! ... Very disapointing, SR!!!!

Pathetic Support

製品を使ってみた感想： A complete disaster.

良いポイント:

It works the few days that the scheduling system and SolutionReach are able to sync.

改善してほしい点:

The sync with our scheduling system is always down and reminders don't go out. I am therefore payng SolutionReach for patients not to show up. The techs have no idea how to restore the sync when it goes down. The sync was down 14 days in March and has been down 19 days in April. Does this sound like a company you would like to do business with?

Changed our practice forever.

製品を使ってみた感想： SR is redefining what patient communications SHOULD be as well as what customer service should be. They are one of the few companies I've ever worked with that promised less than it actually delivered. Every day I am thankful for SR. It's one huge piece I don't have to think about or worry about. If I tried to get rid of SR my staff would revolt. It makes our lives so much easier and makes us look great to our patients.

良いポイント:

I can't decide if my favorite part of this software is that I don't have to think about it and it takes loads of work off my staffs' desks or if it's the tech support when we have a question. I also love being able to text my patients rather than tying up phone lines.

改善してほしい点:

I wish I'd started with SR years ago. It would have made my life so much easier! We used to spend hours and money every week chasing down patients who are overdue for appointments. Now SR takes care of that and my staff can use their time so much more productively.

Solutionreach Needs Better Solutions

製品を使ってみた感想： If you have to use Solutionreach, so be it, but there are a lot more modern, affordable options out there. It has some good features, but I think the negative outweighs the positive.

良いポイント:

I really liked the review system built into the software, good online reviews are a cornerstone of attracting new patients and Solutionreach made it easy to send out. They also sent all reviews through a filter, and then automatically put up the good ones on your website.

改善してほしい点:

The website was clunky, with a lot of features I was never trained in using, or interested in for our practice. It's also a very expensive product, and we were stopped from canceling use for a long time because they were basically holding our reviews through their software hostage. Once you stop using the software they delete all of those reviews, and we lost 50+ 5 star reviews, as well as it being an overall huge hassle to switch. They don't make it easy at all, and it was very frustrating.

Solutionreach for a independent practice

製品を使ってみた感想： My overall experience was very positive and would likely still be using them today if we would not have been forced to change EMRs and now has an already built in system similar to this.

良いポイント:

I loved the ability to add this software to our office as out EMR was lacking this feature. The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures!

改善してほしい点:

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

SR :)

製品を使ってみた感想： It's AMAZING. seriously makes front desk work so much less work!

良いポイント:

Everything. The automated messages are totally customizable. The newsletter layouts are great. Using this is easier than ever. The 2 way text between patients makes the day so much smoother with less phone calls.

改善してほしい点:

The only 2 things I can think of that I do not like, is the smart reviews, you cannot track where they came or where they are being posted. . and we cannot embed a video into our messages :( but those are minimal issues!

No customer service at all!

製品を使ってみた感想： We sent important emails to a group of patients. We can find these records in the patient's message center, but unfortunately, many patients have not yet received their emails. We spent hours and days to contact support team but we haven't gotten any help so far, very disappointed.

良いポイント:

Patients' appointment reminders and conformations

改善してほしい点:

Group message like email and text message

[SENSITIVE CONTENT]was amazing with all the questions we had!!

製品を使ってみた感想： SR overall is very customizable for all needs.

良いポイント:

My favorite part about we is the accessibility for where ever you are. Being able to log in form Home is the biggest for me as I need to cancel patient sometimes via text. This bring relieve to know i have so many options right in my hand.

改善してほしい点:

My least favorite part about SR is the inability to add notes per patient for group messaging example being: if we create an ASAP list but "Jane" can only do Monday's there is not a way to add that side note.

Stay away from Solutionreach

製品を使ってみた感想： Great when we first signed up - Now its terrible

良いポイント:

This software was great when we first got it but now probable less than 5% of people are getting their notifications. They told us we would have to pay more for T-Mobile and now our Verizon patients are getting notified either. Customer service is terrible.

改善してほしい点:

I quit working and no one could help - There only solution was to charge us more.

Easy to use!

製品を使ってみた感想： We are able to communicate with our patients through text message rather than a phone call, this allows more time with face to face with patients in the office. We absolutely love this feature!

良いポイント:

Saves so much time to communicate with patients. We are able to confirm appointments through text rather then a phone call and patients love it too!

改善してほしい点:

When the system is down, it is inconvenient. We do understand things happen, we do rely on technology so much.