Surflyのレビュー

Best collaboration tool I've seen!

製品を使ってみた感想： Still a huge believer in Surfly's future. Great support and technical capabilities!

良いポイント:

Anyone can use it, right away. Very useful for live collaboration on any website. (even in a logged in area) Saves so much time and frustration with communications. Makes online interaction so much more meaningful and actually enjoyable. The future of online for human to human interactions. (the rest will be with AI and bots).

改善してほしい点:

So many options . Sometimes hard to understand how to integrate with other services in business. White label is somewhat limited.

Surfly great co browsing product

製品を使ってみた感想： Product, customer support, and stability have a decent number of good features. If you enterprise, you can have additional features and a privet cloud for version management.

良いポイント:

We use Surfly as an API and build an in-house workflow for our business units. We managed to cut the sales representative time on call by 40 %. The co-browsing feature also helps us improve customer engagement in the process.

改善してほしい点:

We don't have local language support (RTL language)

Something to get use to!

良いポイント:

At first I wasn't a big fan of trying something new, like Surfly. However, I am pleasantly surprised by how user friendly and simple Surfly is to use. I really like how seamless it is to screen share and collaborate with co-workers through the program.

改善してほしい点:

What I like the least about Surfly is how confusing the interface is. I would like something simple to be able to ensure everyone is able to log in and view the meeting and what is being shared.

The review from Cathay Life.

製品を使ってみた感想： Good.

良いポイント:

Easy to use for Client and Agent. Also, it's easy to adjust the setting via dashboard.

改善してほしい点:

Not available with Google Cloud or Local Server.

Best interface

製品を使ってみた感想： Smoothness of service, extra functions

良いポイント:

Interface, speed, support. Overall it was valuable product which delivered approriately my needs

改善してほしい点:

Graphic can be improved but the most important is the function

Next level sales tool

良いポイント:

- easy integration - good set of functionalities - easy configurable

改善してほしい点:

- can't tell at the moment, but pricing is quite high but tool gives high value

Super Fly Surfly

製品を使ってみた感想： I haven't had a huge amount of experience using the solution but it worked great as a co-browsing, screen sharing virtual meeting room in the handful of times I did - easy to use and more personable experience than the likes of Zoom/teams.

良いポイント:

I haven't had a huge amount of experience using the solution but it worked great as a co-browsing, screen sharing virtual meeting room in the handful of times I did - easy to use and more personable experience than the likes of Zoom/teams.

改善してほしい点:

Nothing springs to mind :) I got everything I needed from it but I didn't explore it in full

Great for collaborative work

良いポイント:

Ease of use and quick onboarding process

改善してほしい点:

User guides would be helpful for first time users.

A product for the future

製品を使ってみた感想： Surfly have been a joy to work with, the system has been reliable and is easy to use and as a team they take feedback seriously actioning any system errors and development ideas.

良いポイント:

The Screen sharing, ease of use and privacy features are the obvious stand outs but also what made Surfly such a success within our business was the ease of implementation along with the dedicated support offered by the Surfly team.

改善してほしい点:

depending on your needs for the system we have found that the biggest limiting factor has been its inability to view Applications, it is a feature that is becoming increasingly important as more of our systems move from web based on application based browsing.

Surfly is the ultimate chat and customer support tool!

製品を使ってみた感想： As a web developer, I have a several clients that use and love Surfly. It's a great product!

良いポイント:

Surfly takes just a few minutes to sign up for and install onto your website and then the magic starts. You can then start chatting with site visitors, do a screen share to see how they are interacting with your site, and even take control, if they give you permission. Surfly sets it up so you can easily offer direct customer support on your site.

改善してほしい点:

They used to be cheaper but they've raised their prices. It's still worth it but still is a little spendy.

Great tool to teach customers and new sales associates regarding certain technical techniques.

製品を使ってみた感想： The pandemic made it difficult to visit the sites where our ropes are used and teach the correct splicing methods as well as provide information on how to make them last longer. With Surfly this is no longer an issue. Even now we are siving money not having to visit the customes so often.

良いポイント:

We primarily use this to train new customers and new sales associates the correct splicing techniques for our ropes. Really easy to deploy with new customers and makes it easier to teach without having to visit.

改善してほしい点:

Quite happy with this tool. No real complaints. Plan to start usage in our sister organization too.

Jayden's review

良いポイント:

Signatures are much smoother compared to other remote platforms.

改善してほしい点:

Setup remote session 5-10 minutes before the appointment time. Best if it can reschedule in advance.

Surfly Co-browsing

良いポイント:

Surfly comes with an easy to use Cobrowse and Video functionality to support Customer Engagement and Customer service sectors. This will give an additional tier to get closer to Customer excellence. Surfly presales and after sales support is amazing. Surfly is always available to support their partners and customers.

改善してほしい点:

Surfly should look at providing a node in GCC and India cloud to avoid any data regulations.