3CXとは

3CXは、ビデオ会議、ライブ・チャット、モバイル・アプリの機能を備えたオープン・スタンダードのIP PBXです。あらゆる規模のビジネスや業界に適しています。

3CXの詳細

良いポイント:

Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.

改善してほしい点:

Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre.

3CXの評価

評価ポイント

使いやすさ
4.4
カスタマーサービス
4.3
機能
4.4
価格の妥当性
4.3

おすすめ度

8.6/10

3CXの総合評価は4.5/5星です。 (キャプテラに寄せられた264件のレビューより集計)。

3CXを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (264件)

Daniel
Daniel
オーストラリアのBusiness Technology Analyst
認証済みLinkedInユーザー
保険, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース

Good Functionality

5.0 先月 新着

良いポイント:

Significant amount of customisation available and still easy for someone unfamiliar with VoIP products to use. Call quality is very good as with report generation

改善してほしい点:

Some tasks such as changing extension numbers can be quite complex though this may be across all VoIP products.

3CXからの返信

先月

Hi Daniel. Thank you so much for taking the time to share your experience with us! We value your input and are thrilled to hear how you've liked the ease of use of 3CX! We are also pleased to hear that you are satisfied with the call quality and the report generation feature.

Cliff Ian
フィリピンのDeputy General Manager
アウトソーシング、オフショア, 51-200の従業員数
ツール使用期間: 1~5か月
投稿者のソース

検討した類似製品:

3cX for your call center and VoIP needs

5.0 4 週間前 新着

製品を使ってみた感想: Overall, I have no complaints on 3CX as we are very satisfied.

良いポイント:

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

改善してほしい点:

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

3CXからの返信

2 週間前

Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered!

David
David
アメリカのTelephony Software Engineer
認証済みLinkedInユーザー
通信, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース

Effective Phone System For Small, Simple Offices

3.0 4 年前

製品を使ってみた感想: For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help.

良いポイント:

The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward. The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.

改善してほしい点:

3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension. Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent. 3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help. SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is. Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.

Andreas
ベルギーのowner
コンピュータ・ネットワーク, 自営業
ツール使用期間: 2年以上
投稿者のソース

検討した類似製品:

phonesystems do still excist and usability ontop

5.0 先月 新着

製品を使ってみた感想: 3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution

良いポイント:

full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!

改善してほしい点:

some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.

3CXからの返信

先月

Hello Andreas! Thank you so much for taking the time to share your feedback with 3CX. We're delighted to hear you found 3CX to be of great use for your business during the lockdown.

Sam
Sam
アメリカのPartner
認証済みLinkedInユーザー
物流、サプライチェーン, 11-50の従業員数
ツール使用期間: 1年以上
投稿者のソース

3CX is fine, but it is all about who handles the hosting

4.0 2 か月前

製品を使ってみた感想: 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

良いポイント:

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps.

改善してほしい点:

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

3CXからの返信

2 か月前

Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world! Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from. For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms. Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages.

Matthew
カナダのProgram Manager
コンピュータ・ソフトウェア, 201-500の従業員数
ツール使用期間: 2年以上
投稿者のソース

検討した類似製品:

3CX - The Softphone that works

4.0 3 年前

製品を使ってみた感想: The day to day operation is more streamlined and at a management level, it helps keep track of those taking calls on out various teams. It also allows us to be away from our offices but take the mobile app with us and get our VM's via email... all positives and allows us to be more attentive.

良いポイント:

3CX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day. The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it. As a manager it is nice to view, listen and transfer my teams calls on the fly - the logging system also allows me to keep track of activity within my teams.

改善してほしい点:

Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay. The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit it's marks.

3CXからの返信

3 年前

Thank you for your feedback. We are delighted that 3CX is proving to be a useful tool in your organisation.

認証済みレビュアー
エジプトのTeam admin
認証済みLinkedInユーザー
情報技術、情報サービス, 2-10の従業員数
ツール使用期間: 2年以上
投稿者のソース

Great incoming and outgoing calls system

4.0 3 か月前

製品を使ってみた感想: Great software that helped us receive calls or make calls to our customers although support team is in another region.

良いポイント:

Easy to use voip service. Use it for incoming and outgoing calls easily. Recording calls, showing missed calls log, easy to audit.

改善してほしい点:

Sometimes connection might affect call quality.

3CXからの返信

3 か月前

Hi there! Thanks for your feedback. We're glad to hear that you're finding so many good different use cases for 3CX!

Charl
南アフリカのClerk
経理, 501-1,000の従業員数
ツール使用期間: 2年以上
投稿者のソース

Great call quality with 3CX!

5.0 2 か月前 新着

良いポイント:

Call quality is very good. You can reroute the work telephone to your cellphone. Thus you can do business on the go.

改善してほしい点:

Intermittent connection loss due to internet fluctuations.

3CXからの返信

2 か月前

Hi Charl! Thank you for taking the time to share your 3CX experience with us! It's great to hear that you enjoy the call quality and use the mobile apps to do business on the go.

Hussein
Hussein
レバノンのEngineer
認証済みLinkedInユーザー
通信, 5,001-10,000の従業員数
ツール使用期間: 2年以上
投稿者のソース

One of the best Voip softwares

5.0 2 週間前 新着

良いポイント:

light app that can let you move your softphone anywhere

改善してほしい点:

It takes alot of time to configure for the first time

3CXからの返信

2 週間前

Hi Hussein and thank you for the 5-star review!

Hizaar
英国のIT Infrastructure & Security Manager
病院、ヘルスケア, 501-1,000の従業員数
ツール使用期間: 1年以上
投稿者のソース

Great Softphone

5.0 先月 新着

製品を使ってみた感想: Good - would highly recommend

良いポイント:

Softphone element, easy to use and setup and administrate

改善してほしい点:

Nothing to not like - it works as expected

3CXからの返信

4 週間前

Hi Hizaar, thank you so much for your 5-star review! We are so happy to hear that you're having a great experience with 3CX. Have a great day ahead!

ALEXANDER
ブラジルのCustomer Success Manager
コンピュータ・ソフトウェア, 11-50の従業員数
ツール使用期間: 1年以上
投稿者のソース

Serves small businesses very well for free.

5.0 3 年前

製品を使ってみた感想: In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

良いポイント:

• It is free. • Assists in the company's internal communication. • It is always updated with improvements. • Ease of receiving and transferring calls. • Ease of configuration and installation by the end user.

改善してほしい点:

• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

3CXからの返信

3 年前

We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created? Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app. Nonetheless, thank you for your feedback. I will forward this to the development team.

shlomo
アメリカのmanager
情報技術、情報サービス, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

5.0 3 年前

製品を使ってみた感想: For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

良いポイント:

Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

改善してほしい点:

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

3CXからの返信

3 年前

Thank you for your positive feedback. With regards to support. Support is offered via your reseller. If the reseller is not available, we can assign a new one, by emailing [email protected] If you would like to purchase a support ticket directly from us, it costs $75 a ticket and can be bought from the customer portal www.login.3cx.com

Dar
カナダのCOO
経営コンサルティング
ツール使用期間: 2年以上
投稿者のソース
ソース:SoftwareAdvice

Finally found something we can rely on.

4.5 6 年前

良いポイント:

We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance. 3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost. The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.

改善してほしい点:

I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them

Christoph
Christoph
ドイツのCTO
認証済みLinkedInユーザー
インターネット, 2-10の従業員数
ツール使用期間: 2年以上
投稿者のソース

3CX offers everything you need for low budget

5.0 11 か月前

製品を使ってみた感想: well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative.

良いポイント:

3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones. We love 3CX and use this pbx since many years.

改善してほしい点:

There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.

3CXからの返信

10 か月前

Hi Christoph. Thank you so much for your detailed review. We are happy to hear that you are happy with 3CX over the years! Currently the only Public API that we have is for our WebMeeting Platform: https://www.3cx.com/blog/releases/video-conference-rest-api/ We do plan in the future to also have another REST API that would allow to perform more actions directly related to the calls and 3CX Server, but at the time of writing, this has yet to be released.

Andreas
Andreas
カナダのOwner
通信, 自営業
ツール使用期間: 2年以上
投稿者のソース

検討した類似製品:

3CX - The most complete IPPBX on the market today

5.0 3 年前

製品を使ってみた感想: It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

良いポイント:

When an IPPBX is able to run off of an Intel NUC and provide full call center functionality, CRM integration, soft client via WebRTC mobile client with ZTP integration with the leading IP phones and be set up literally in 10 minutes ... not sure how you can beat this !

改善してほしい点:

It has more to deal with their partner levels and it constantly changing along with the support they provide to resellers when quotas are not hit that has become a concern. Communication for license renewal has gone directly to end users instead of the reseller of record that has soured the community.

3CXからの返信

3 年前

Thank you for your positive feedback. This is greatly appreciated.

Keth
アメリカのSoftware Engineer
小売, 1,001-5,000の従業員数
ツール使用期間: 1~5か月
投稿者のソース

A lot of bang for the buck, easy to setup, easy to admin.

5.0 5 年前

製品を使ってみた感想: The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.

良いポイント:

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

改善してほしい点:

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

Ryan
Ryan
アメリカのAssistant Manager
認証済みLinkedInユーザー
情報技術、情報サービス, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース

The best VoIP phone system for small businesses

5.0 3 年前

製品を使ってみた感想: We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.

良いポイント:

The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

改善してほしい点:

Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

3CXからの返信

3 年前

Sincere thanks for your feedback.

Sam
アメリカのService Coordinator/Production Specialist
情報技術、情報サービス, 51-200の従業員数
ツール使用期間: 2年以上
投稿者のソース

3CX Phone for Windows - EndUser review

4.0 4 年前

製品を使ってみた感想: This system is pretty reliable from my end user perspective. The voice mails come to my inbox quickly which is nice. I would recommend this to anyone with a business of the size where I work, we have around 80 employees.

良いポイント:

3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.

改善してほしい点:

I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.

Kelsea
カナダのSafety and Wellness Training Administrator
航空会社/航空産業, 201-500の従業員数
ツール使用期間: 1年以上
投稿者のソース

Truly makes working remotely a possibility

5.0 3 年前

製品を使ってみた感想: 3CX has been a game changer for how I manager my time and work schedule. I can quite literally be anywhere in the world and not miss a thing. I like how there is the option to put the function on "Do Not Disturb" as well, for times you want to disconnect.

良いポイント:

For years I have had a flexible schedule which meant I was not always physically in the office. My concern was always that I was missing calls at my desk, or that the front desk personnel would have to forward the call to my cell phone. The 3CX software seamlessly patches my calls through AND shows the extension name and number the call is coming from.

改善してほしい点:

When I downloaded the software onto my iPhone, it also downloaded all of my personal contacts, which makes it harder to search easily for my colleagues and increases the likelihood of mis-calling the wrong person. I use 3CX only for work, so I do not like having my personal contacts mixed in.

3CXからの返信

3 年前

Thank you for your positive review. The new IOS version which we are working on, works as you described. The contacts section will only show contacts from 3CX (Work). Your personal contacts will not be mixed. This is how it is designed. In Android you have a filter - Show ALL, 3CX, Android. If you do not want Personal contacts, deny the permission and check the setting "Do not ask again".

Jeffrey
アメリカのPerson
コンピュータ、ネットワーク・セキュリティ, 自営業
ツール使用期間: 6~12か月
投稿者のソース

検討した類似製品:

3cx

5.0 3 年前

製品を使ってみた感想: Great, ease of use, cost savings and mobility is the ticket in the modern world

良いポイント:

Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago

改善してほしい点:

The new app is missing some features of the old app that was handy like exit&ignore push. I figured a workaround but it also changed the status on your desk phone

3CXからの返信

3 年前

Thank you for your positive feedback. Regarding the exit without push, you can either long press on the account and click "deactivate" or you can check this link https://www.3cx.com/docs/android-app-faq/#h.lcteeu5yq5kd which allows you to perform a one-time configuration that configures 1 status with push enabled and another "Available" Status but this time with push disabled. So when you want to perform the "Exit without push" in the new app, you simply toggle to the profile status that has push disabled.

Michael
アメリカのConsultant
ツール使用期間: 2年以上
投稿者のソース
ソース:SoftwareAdvice

3CX Phone System - Kinetix, Platinum 3CX Partner

5.0 6 年前

良いポイント:

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth. Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

改善してほしい点:

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

Clay
アメリカのNetwork Manager
教育管理, 501-1,000の従業員数
ツール使用期間: 2年以上
投稿者のソース

3CX Review

5.0 昨年

製品を使ってみた感想: Overall, if you are looking for an extremely intuitive, inexpensive phone system solution 3CX is what you need. Their support is top-notch and the phone system itself is very easy to manage.

良いポイント:

What I like most about 3CX is the ease of use. The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.

改善してほしい点:

I wish 3CX offered time-based routing. It would be nice if you could designate the calls to go to certain places during certain times rather than having it strictly during hours and after hours. There are workaround for this, but it would be extremely convenient if it was built into the interface.

3CXからの返信

昨年

Thank you Clay for your valuable feedback! We really appreciate you for taking the time to leave a review and we are pleased to hear that your experience with 3CX has been positive.

Matt
アメリカのPresident
経営コンサルティング
ツール使用期間: 2年以上
投稿者のソース
ソース:SoftwareAdvice

3CX - Best Phone System on the Market

5.0 6 年前

良いポイント:

3CX offers so make features that it can help any business run smoother and be more productive. The collaboration features are amazing. 3CX allows you to use SIP trunks, which can save a company large amounts on phone service spending per year, but if you are still unsure of going with VoIP, then 3CX will work with many name brand gateways to allow you to use analog phone lines. 3CX licensing cost is very simple to understand and you can upgrade your system at any time, with easy. 3CX cost of ownership is very low compared to other phone systems on the market, but they provide so much more.

改善してほしい点:

3CX is very simple to maintain after install, but if you have problems or want to setup remote extensions, you will most likely need some network, VoIP and previous phone system experience. Overall, there really aren’t any downsides to 3CX. It’s very dependable and feature rich.

認証済みレビュアー
アメリカのVice President Of Technology & Operations
認証済みLinkedInユーザー
インターネット, 51-200の従業員数
ツール使用期間: 2年以上
投稿者のソース

検討した類似製品:

Best Value for VoIP and Web Conferencing

5.0 3 年前

良いポイント:

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform

改善してほしい点:

It's less known so it can be confusing to employees or external participant

3CXからの返信

3 年前

Thank you for your positive feedback

Nancy
Nancy
ケニアのTechnical Customer Care Representative
認証済みLinkedInユーザー
公共施設, 201-500の従業員数
ツール使用期間: 2年以上
投稿者のソース

Getting in Touch with Fellow Colleagues and Clients

4.0 昨年

製品を使ってみた感想: 3CX is used on both phones and pc which means a user can have it on the move or in a specific working area. The software has a lot features in one place that assist in communication.

良いポイント:

The software is good with organizations. I use it in the organization making outbound and taking inbound calls from both clients and colleagues. 3CX also has features like call transfers and call conferencing enables a link between different parties.

改善してほしい点:

As any other software there are some issues. The system crashes sometimes and communication is cut affecting the organization. The system cannot work with just any kind of internet connection the software will not work properly.

3CXからの返信

昨年

Hi Nancy and thanks so much for your positive feedback! We really appreciate you taking the time out to share your experience with us. If the crashing issue persists, we'd encourage you to contact our customer support or seek consultation in the 3CX Forum.