3CXのレビュー

テレワークには必要不可欠

良いポイント:

コロナ禍になり、在宅勤務を始めるにあたり導入されました。最初は使い方に戸惑うも、慣れると問題なく使用できました。外出先でもiPhoneで電話を受けられ、またその電話を社内の他の人に転送することもできます。通話中や不在なども一覧で確認する事が出来ます。社内間の連絡もこれまで携帯や固定電話へ連絡をしていましたが、これになってからは内線機能を利用して簡単に通話することができています。

改善してほしい点:

使い方に慣れるまでは、保留や転送に手間取ることがあります。

The most easily managed telephone systems

製品を使ってみた感想： We have switched to 3CX as an organization for several months now and we are very satisfied. Before the transition, we used open source applications and it took a lot of effort. Setting up and using 3CX was very easy and hassle-free. The best part is that it supports all vendors. Establishing links with other branches or exits and redirects is very simple. Compared to other telephone systems, the prices are very affordable. The part I like the most is the mobile application. So, if you are not near your desk phone, you can easily manage the calls, even you can manage the calls from abroad. Another advantage is video conferencing, which frees you from the licensing and financial costs required for other video conferencing solutions.

良いポイント:

I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone.

改善してほしい点:

Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time

3cX for your call center and VoIP needs

製品を使ってみた感想： Overall, I have no complaints on 3CX as we are very satisfied.

良いポイント:

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

改善してほしい点:

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

Not the best

製品を使ってみた感想： Overall, not a fan. Would use other apps or my cell phone to call people half the time.

良いポイント:

It has a mobile app, web app, and desktop app.

改善してほしい点:

We seem to have lots of issues with it with just making/receiving calls and that’s a simple, important thing for phone software. It was difficult to add someone to a current call, make a conference call, transfer a call. Plus, there was a vulnerability with the desktop app that I don’t believe was ever addressed.

3cx for small business

製品を使ってみた感想： even tool is working overall well, our CS dept is asking for more skills not availble eon current version 18

良いポイント:

easiest configuration and setup from IT perspective

改善してほしい点:

integration to other tools like an ERP or chat/IA tools

phonesystems do still excist and usability ontop

製品を使ってみた感想： 3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution

良いポイント:

full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!

改善してほしい点:

some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.

3CX - The Softphone that works

製品を使ってみた感想： The day to day operation is more streamlined and at a management level, it helps keep track of those taking calls on out various teams. It also allows us to be away from our offices but take the mobile app with us and get our VM's via email... all positives and allows us to be more attentive.

良いポイント:

3CX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day. The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it. As a manager it is nice to view, listen and transfer my teams calls on the fly - the logging system also allows me to keep track of activity within my teams.

改善してほしい点:

Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay. The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit it's marks.

A Perfect Phone System

製品を使ってみた感想： The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.

良いポイント:

3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems

改善してほしい点:

3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.

A complete IP/PBX

製品を使ってみた感想： We've been using 3CX since we have the alternative to work from home and the old switchboard became useless.
The users doesn't like it a lot because they use only the softphone and fo me is the piece less powerfull, but the admins who are used to work with on prem PBX, love it. They find the admin panel very powerfull and also very easy to use.
I don't have experience as a call center so I can't give you my opinion, but it seems to be fulll competent aswell.

良いポイント:

With 3CX you'll have a very functional IPPBX at a very reasonable price. The admin panel is very easy to use and very powerfull. The call Queues, the ring groups, the digital recepcionist are functionalities very well implemented.

改善してほしい点:

The softphone is not at the same quality level as the switchboard, they must improve it if they want to keep their current clients. The users must do some micro configuration level to improve the sound.

User friendly

良いポイント:

This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log.

改善してほしい点:

The call recording is not accessable until 2 hours have past.

Best Value for VoIP and Web Conferencing

良いポイント:

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform

改善してほしい点:

It's less known so it can be confusing to employees or external participant

Works decent but needs to work out a few things

製品を使ってみた感想： Overall, this system is significantly better than what we had previously. The options of having call recordings and being able to go back for quality control or customer issues is worth having the system alone. We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective. As far as things they could do better, they could work on allowing users to be able to make changes to their call forwarding or be able to block of holidays instead of having to call any changes in.

良いポイント:

Previously, we had a phone system that was 20+ years old. Having some of the additional features like the phone call recording has been a game changer. Just the access to call recording alone has made us appreciate the switch to this new phone system.

改善してほしい点:

There are definitely some occasional frustrating issues. The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down. There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system. The thing that is the most frustrating is that we cannot make any changes or customizations. For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something.

3CX Review

良いポイント:

Scalability and flexibility: 3CX is designed to scale alongside businesses as they grow. It supports a wide range of hardware and software endpoints, allowing organizations to choose the devices and platforms that best suit their needs. Additionally, 3CX can accommodate remote workers and distributed teams, enabling seamless communication regardless of location.

改善してほしい点:

Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or difficulty in reaching the appropriate support channels. The quality and availability of support may vary depending on the specific support plan or subscription level chosen.

3CX - The most complete IPPBX on the market today

製品を使ってみた感想： It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

良いポイント:

When an IPPBX is able to run off of an Intel NUC and provide full call center functionality, CRM integration, soft client via WebRTC mobile client with ZTP integration with the leading IP phones and be set up literally in 10 minutes ... not sure how you can beat this !

改善してほしい点:

It has more to deal with their partner levels and it constantly changing along with the support they provide to resellers when quotas are not hit that has become a concern. Communication for license renewal has gone directly to end users instead of the reseller of record that has soured the community.

3CX a good VOIP Software

製品を使ってみた感想： VOIP is widely used today, so we needed a software to manage our calls. We choose 3CX for its reliability and its ease of use, anyone will quickly learn to use 3CX. A really good product, worth the price.

良いポイント:

I use 3cx at work to make and receive phone calls. The audio quality is good and the program is easy to set and configure. In the "mini pop-up" dashboard you can have a look at the other users and their status, make internal calls and forward the external calls. You can set your status from available to e.g. away or DND just with a click. I use 3CX mainly with headphones, setting the audio is quick and the call quality is good (obviously your line should be fast and stable enough). The program is automatically launched during windows startup and stays minimized in the task bar.

改善してほしい点:

Nothing to report, it works fine, the interface is simple and clear and I like the way was made.

A lot of bang for the buck, easy to setup, easy to admin.

製品を使ってみた感想： The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.

良いポイント:

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

改善してほしい点:

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

3CX Phone for Windows - EndUser review

製品を使ってみた感想： This system is pretty reliable from my end user perspective. The voice mails come to my inbox quickly which is nice. I would recommend this to anyone with a business of the size where I work, we have around 80 employees.

良いポイント:

3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.

改善してほしい点:

I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.

The industry leader, and it shows

製品を使ってみた感想： I would not choose any other provider. They are the best and the petty things that are harder to get by are still petty issues. I would recommend all the way!

良いポイント:

3CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced environment with critical situations.

改善してほしい点:

I have to say, for a service that is so good in all areas, I am a little dissapointed in voicemail management. But hey, there's always place for improvement!

great phone system for remote team

良いポイント:

works great to ensure we can stay away from call center features and have remote agents log in and control call flows. Covers most of our needs in digital phone service management for our clients

改善してほしい点:

some agents would see occasional status change, need to address connectivity issues sometimes, but overall works great. Would love to have an option to add to the same call more than 2 numbers.

New to VoIP

製品を使ってみた感想： Overall this is really a great product for the cost. Our IT company has been instrumental in setting this up and guiding us through the options available.

良いポイント:

The software is very affordable compared to other products we looked into and provides an array of options - almost anything we'd need.

改善してほしい点:

It doesn't integrate well between soft phone, desk phone, and app on the cell phone. Voice mail or missed calls have to be addressed individually, on each device. Also, if I refuse an incoming call on my cell phone app, I would expect that refusal to apply to the soft phone and desk phone as well, but all continue to ring.

Getting in Touch with Fellow Colleagues and Clients

製品を使ってみた感想： 3CX is used on both phones and pc which means a user can have it on the move or in a specific working area. The software has a lot features in one place that assist in communication.

良いポイント:

The software is good with organizations. I use it in the organization making outbound and taking inbound calls from both clients and colleagues. 3CX also has features like call transfers and call conferencing enables a link between different parties.

改善してほしい点:

As any other software there are some issues. The system crashes sometimes and communication is cut affecting the organization. The system cannot work with just any kind of internet connection the software will not work properly.

Affordable Phone System for Businesses of All Sizes

良いポイント:

3CX has all the features you would find in major brands of PBX systems with flexible deployment options for on-premise or cloud hosted systems. The system is very easy to setup and administer with training and certification available. 3CX has a large partner network and supports many brands of phones and gateways. The system is very affordable for smaller business and non-profit organizations. Security of calls is built-in which is very important when looking at VoIP telephone solutions. Apps for iOS, Android and Windows make connecting your mobile staff effortless by simply downloading the App and scanning a QR to provision the users extension.

改善してほしい点:

Even though there are very useful reports built into the system there is no report for average SIP trunk usage and this is only able to be retrieved through the SIP trunk provider. Features are continually being added and this system is very stable so I cannot really say there are any cons.

3CX Phone System - Kinetix, Platinum 3CX Partner

良いポイント:

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth. Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

改善してほしい点:

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

Simple and easy to use

良いポイント:

The interface is easy to you. It's useful to have a chat function too. Option of an app which is good when you're on the move

改善してほしい点:

Relatively basic software, I'm not aware of many additional features. The interface, although easy to use, is quite basic looking. It could look slightly more modern.

3CX review

製品を使ってみた感想： It is a great tool to have as it provides the recording and data so it is good overall.

良いポイント:

It can record your calls, transfer the call and you can search for the numbers available on your system as well.

改善してほしい点:

It has issues that are resolvable, sometimes it doesn't work even if you have a good internet connection or the voice breaks a lot sometimes.