キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

JustCallとは

JustCallは、営業およびサポート・チームがデスクトップまたは電話から直接電話をかけたり、着信への対応や着信のログへの記録と録音を行ったりするクラウドベースの電話システムです。

JustCallの製品詳細

良いポイント:

Easy to use, plenty of features, Setup was very straight forward.

改善してほしい点:

At some point there were interruptions due to the network. Also sometimes cut the voice due to the connection.

JustCallの評価

評価ポイント

使いやすさ
4.3
カスタマーサービス
4.2
機能
4.0
価格の妥当性
4.2

おすすめ度

7.7/10

JustCallの総合評価は4.1/5です。 (キャプテラに寄せられた160件のレビューより集計)。

JustCallを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (160件)

Matthew
Matthew
フランスのDirector
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Fast implementation, great support team

5.0 5 年前

製品を使ってみた感想: Painless, easy onboarding. Support is easy to get hold of and they even configured a few lines and integrations that weren't part of the normal set-up. The software works great - both inbound and outbound calls, but the thing that really sets the company apart is the support. I've thrown some next level problems at them, expecting them to say "sorry, but no" - I always get "sure, no problem". Well done.

良いポイント:

It's so simple to set up. From purchasing the number, through to setting up complex redirects, configuring end user devices and support is outstanding.

改善してほしい点:

Not much, maybe they could have a few more integrations, but maybe I should also ask them if they could make them!

Angie
アメリカのRecruiter
石油、エネルギー, 201~500人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Efficient text messages company!

5.0 2 か月前 新着

製品を使ってみた感想: My overall experience for over a year has been good! I like JustCall a lot and I plant to continue to use it!! my business has been affected in a positive way thanks to JustCall! We have seen good results and financially has been affordable for us!

良いポイント:

I like how convinient it is for me to reach out to candidates! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around.

改善してほしい点:

I would say, customer service should improve.

SaaS Labsからの返信

2 か月前

Wow, your feedback absolutely made our day, Angie! Your appreciation for JustCall's convenience and flexibility warms our hearts, and we're thrilled to hear it's helped your business thrive. We hear you loud and clear about customer service. We're constantly striving to improve and your feedback fuels our efforts to provide even better support. We're so happy to be a part of your success story and look forward to supporting your continued growth with JustCall! Cheers!

Kyra
アメリカのCustomer Success
消費者サービス, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

A Versatile Service

3.0 4 年前

製品を使ってみた感想: JustCall's wide range of functionality has been invaluable to our team's productivity, and the flexibility they provide for modifying existing features and building new ones has been impressive. The interface could use an update.

良いポイント:

JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.

改善してほしい点:

JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.

SaaS Labsからの返信

2 年前

Hi Kyra, Thank you for taking the time to leave us a detailed review. We truly appreciate your feedback. We are thrilled to hear that you are enjoying the Justcall features and the HubSpot integration. Regarding the issues, Please mail us at [email protected] and we will be there to help you throughout.

Ramona
アメリカのOffice manager
機械・産業工学, 自営業
使用期間: 6~12か月
投稿経路

It’s good but could be better

4.0 先月 新着

製品を使ってみた感想: When there is a concern it takes a long while to get help and they don’t get back to you with updates. New features are nice but there should be more

良いポイント:

I like the ease and how they are constantly trying to upgrade what they do

改善してほしい点:

Customer support is not always helpful and not always around

SaaS Labsからの返信

先月

Thank you Ramona for your feedback. Appreciate it. We strive to be there for you whenever you need us, and we're truly sorry if that wasn't always the case. We're actively working to improve our response times and communication channels, so you can always reach a helpful representative quickly.

Judah
アメリカのDirector of Operations
金融サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Solid system with reasonable rates

4.0 7 か月前

製品を使ってみた感想: Very good. Strong support and quick responses. Straightforward features are easy to use and manage.

良いポイント:

Easy to set up and manage. Simple dashboard with straightforward features.

改善してほしい点:

Calls randomly drop. Contacts aren't always saved after adding them. Minimum of 3 seats for certain tiers.

SaaS Labsからの返信

7 か月前

Hi Judah, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. With respect to the contacts not reflecting on account, could you kindly explain this in detail over a mail? Please share details about the issue at [email protected] and we'll get back to you at the earliest. Thank you for taking the time to share this with us. It means a lot to our team.

認証済みレビュアー
認証済みLinkedInユーザー
マーケティング、広告, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Do not use. It's practically still in beta.

2.0 昨年

製品を使ってみた感想: I don't recommend JustCall for anybody serious about getting a good dialer. Just spend a few extra dollars per month and get something that works as advertised. Tons of broken/unreliable features, and they obviously know it. Most complaints get routed directly to DEVELOPERS, which is a sign of an unfinished product. This company is based in India, which is notorious for taking unfinished/unpolished SaaS to market too early. It's also why they ask for videos of everything, so they can constantly fix the next broken feature.Support is fast but mostly useless; they need a video so they can send it to a dev, and then tell you that nothing was ever broken 3 days later. So you're basically paying them to be their beta tester.This software is PURE trash for live transfers, especially if you want to track your stats relating to them. The feature is so poorly executed, that it should be removed. I spent almost a month on support calls with no resolution in the end. We couldn't even get the custom wait music to work. This is an unfinished product and cheaply made.

良いポイント:

The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.

改善してほしい点:

Marketed as a finished end-to-end product, but it's perpetually broken. It's practically still in beta. - Most of the features do not work in JustCall. - The Admin seat is full price, even if the admin makes no calls. Total waste of $$$.- You can't upload custom wait music in the Sales Dialer, and the wait music they provide by default is an awkward 4-second loop. - Transferring a call COMPLETELY breaks the reporting and analytics. If your business model relies on transferring DO NOT use this software.- Some of the support agents don't know the software that well. My onboarding person didn't guide the call properly, and I had to go through another onboarding session to get a simple question answered.- Anytime you have an issue, you'll be asked to reproduce it and create a video for it. I've never seen a software company do this so often. It's very inefficient, time-consuming, and unprofessional. It's what a BETA tester would ask, not a supposedly established SaaS company.- The software is unstable due to the poor network it's on; they try to gaslight you when you complain about dropped calls. I have a 400Mbps/20Mbps connection. That's fast. My agents have 40Mbps/5Mbps connections. We switched to PhoneBurner, which only needs a 5Mbps/5Mbps, and have been blazing through calls without fail.

SaaS Labsからの返信

昨年

Hi, I regret that your experience with us has not met your expectations. Customer satisfaction is our top priority and this is not reflective of the experience we'd like you to have. Can you please share your email id or write to us at [email protected] so we can schedule a call with our product team to understand what went wrong with you and help your business with our product in the future?

Suzi
Suzi
アメリカのProject Manager
認証済みLinkedInユーザー
半導体, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Easy-to-use tool for placing calls from any location.

4.0 9 か月前

製品を使ってみた感想: JustCall is a popular business phone system because of the extensive collection of functions it provides. The platform's user-friendliness, effectiveness in managing calls, capacity to integrate with other business tools, and quality of service have all been lauded. Some customers have complained about bugs and expensive plans, however this is not the case for everyone and may be attributable to different needs and usage patterns. In general, it would appear that JustCall is an effective and trustworthy company phone system.

良いポイント:

It's convenient that JustCall lets us drop voicemails when we call and automates the majority of our text messages thanks to the platform's capabilities. In my day-to-day activities, I have been able to shave off a significant amount of time thanks to it.

改善してほしい点:

For unknown reasons, some numbers may be blocked from dialing through JustCall. I have to manually dial the number when this occurs, but thankfully it does so infrequently.

SaaS Labsからの返信

8 か月前

Hi Suzi, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/

Chrissy
アメリカのExecutive Assistant
建設, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

A solution that works!

5.0 先月 新着

良いポイント:

After searching for a phone system that would provide ease of use while on the go, connect with our CRM, and reliably work, we finally found JustCall. JustCall has a fair pricing structure and a responsive help team.

改善してほしい点:

There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times. The information that pulls through is not as customizable as we would like.

SaaS Labsからの返信

先月

Thank you for your review, Chrissy! It truly made our day! We appreciate your feedback and we are working towards offering seamless integration with your CRM. Cheers!

Pauline
スペインのSDR
コンピュータ、ネットワーク・セキュリティ, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

JustCall Review

4.0 先月 新着

良いポイント:

Easy to use, clear, holistic, nice integrations, amazing and quick customer support service

改善してほしい点:

A lot of countries are blocked, I understand it's to prevent spam but it can cause a lot of friction sometimes. Also, the call quality through the hubspot integration can be bad sometimes and hard for people to understand us

SaaS Labsからの返信

先月

We hear you, Pauline! We're will work on your feedback. Thanks for helping us grow. Cheers!

Adam
フィリピンのCEO
建築資材, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Online call and messaging platform in Australia

5.0 2 か月前 新着

製品を使ってみた感想: Amazing! Just what we need for the business.

良いポイント:

Simple and easy-to-understand user interface.

改善してほしい点:

No messaging capability for a landline number.

SaaS Labsからの返信

2 か月前

Thank you Adam for your review! Your words made our day :)

Devin
アメリカのCEO
金融サービス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Affordable, functional option

5.0 5 年前

製品を使ってみた感想: Very solid. We have high call volume and a lot of leads. It does what's needed.

良いポイント:

I really like the support, price and product. The combination is great. It's not as expensive as other option and does the job. Support works with you and is very prompt and effective.

改善してほしい点:

Some of the reporting could be a little easier and show everyone but overall it works fine. For instance, I wish some views had more of a breakdown. That's about it.

Alex
オーストラリアのCEO
情報技術、情報サービス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Perfect Cloudbased Call Center

5.0 5 年前

製品を使ってみた感想: Fully self service and easy to setup. Better call quality then its competitors.

良いポイント:

Good call quality and modern UI/Dashboard

改善してほしい点:

The CTC Google Chrome plugin can be a little buggy sometimes.

SaaS Labsからの返信

2 年前

Hey Alex, thank you so much for your kind note. We're happy to hear how JustCall has turned out to be helpful for your team. Regarding the bug, You can always raise a ticket here at [email protected] (or) contact our customer support. We'll be there to help you out!

Logan
アメリカのDirector of Customer Experience
アパレル、ファッション, 11~50人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Great Service Tool

5.0 5 年前

製品を使ってみた感想: Outlined in Pros section above.

良いポイント:

Compared to our previous system, we have much more features as well as a lower cost structure. We have been able to create store-specific numbers that route back to HQ if missed. This creates a better customer experience and helps us scale our internal service team more efficiently. We also were able to add text as a communication channel.

改善してほしい点:

My only piece of feedback is being unable to adjust some features myself. For text message notifications and some routing from an SIP device, I need the JustCall support team to adjust these features on my behalf. I appreciate that these can be done outside of the standard platform features and just wish I could easily update this myself during setup. Team has always been very responsive and helpful though.

Harrison
英国のSDR
情報技術、情報サービス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Use Justcall daily, it's a robust solution

4.0 5 年前

良いポイント:

It does the job with minimal fuss. We've had the odd glitch or unassigned phone line but generally speaking given the volume of calls we make it works fine. It's extremely reliable when used in the chrome plugin, and integrates near-flawlessly with our CRM of choice, Pipedrive. I can't speak to the cost, but our team is happy and management seems content at the cost per call.

改善してほしい点:

Call Quality was a frequent issue on their end throughout the early usage. We frequently had complaints and their support team was pretty professional, didn't forget about us and eventually helped resolve the problem in the backend. It seemed to be the kind of issue that arose simply because we were the first users pushing particular niche, remote locations so there was some fixing to do but they got the job done after a couple of weeks of minor frustration.

SaaS Labsからの返信

5 年前

Hey Harrison, Thank you so much for the review & kind words. Glad that your team & you are finding JustCall useful. Regarding call quality, I totally understand how frustrating it can be when connection is not clear. And, as call quality is a function of numerous factors ranging from router, bandwidth consistency, audio device settings and so on, we try to be proactive with helping our users to adopt the best practices around using VoIP. We recently released our support for Opus Codec that has enabled JustCall to handle calls even at very internet speed or shaky bandwidth availability. We are also adding some data-driven automated insights and actions to alert users about their local device environment that may be degrading the call quality. So, a lot of work going on around continuously improving customer experience at JustCall. Thanks again. Gaurav Sharma CEO, JustCall.io

Nimisha
インドのHead of Operations
健康、ウェルネス、フィットネス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路
ソース:SoftwareAdvice

Great Customer Support, Loaded with Features

5.0 4 年前

製品を使ってみた感想: Our experience has been absolutely brilliant. The speed at which they release new features and improvements is unbelievable.

良いポイント:

We use JustCall for handling patient phone calls. So, we really find the call distribution, IVR and voicemail feature useful. The most impressive thing about JustCall is their quick customer support response. We get our queries answered in minutes and they are always ready to walk the extra mile for you if required.

改善してほしい点:

Nothing as of now. If there is any problem, customer support takes care of that.

SaaS Labsからの返信

2 年前

Hi Nimisha, Thank you for sharing your feedback with us :) So happy to learn how JustCall features are able to make an impact on your business. Our support team is always striving to create a seamless experience for customers like you. If you don't want to miss out on the latest features and upgrades in the system, please feel free to explore our updates section: https://justcall.io/updates/

認証済みレビュアー
認証済みLinkedInユーザー
建設, 2~10人規模の会社
使用期間: 2年以上
投稿経路
ソース:GetApp

Avoid JustCall company

1.0 4 か月前

良いポイント:

The situation we ended up in after we stopped using them, denied all positive

改善してほしい点:

We asked JustCall to cancel the subscription after we moved to a different service. Not only they did not make a refund, but 2 months later, after our subscription they decided to do a $609.30 back charge without even informing us. No mater the quality of the service they provide, they act like scammer, so just avoid them.

SaaS Labsからの返信

2 か月前

We sincerely apologize for any inconvenience you may have experienced with our service. Our utmost priority is to understand the issue thoroughly and assist you in the most effective manner possible. Kindly share your feedback with us by writing to [email protected]. Rest assured, we are committed to resolving the issue promptly and ensuring a positive experience for you. Thank you for your understanding, and we appreciate the opportunity to address your concerns.

Andrew
コロンビアのStaff Team Leader
通信, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Just Call review

5.0 2 年前

製品を使ってみた感想: So far, this experience has been pleasant; we can set up our numbers, the toll-free, and the excellent connectivity.

良いポイント:

Just call has helped us to manage our sales call and also to forward calls from inbound pool numbers and choose which one will determine the call, we can find calls quickly, and the call log will always be easy to locate a call by name or phone number, which is pretty helpful to see our sales leads

改善してほしい点:

The call does not have a Zendesk integration, and because the sales team got calls over Just call and our Support team over ZD, we have found it hard to transfer the call between calling systems with a ticket

SaaS Labsからの返信

2 年前

Hey Andrew, Thank you for taking the time to leave us a review. We really appreciate your feedback and are pleased to hear that you're loving our product. JustCall does have Zendesk integration available and many of our customers use the integration. We would be glad to show you how the integration works. Can you please write us at [email protected] or use our live chat support to get on a call with our team :)

Mark
アメリカのMarketing GSD
健康、ウェルネス、フィットネス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Great experience & great team

4.0 5 年前

製品を使ってみた感想: JustCall allows us to better manage our sales & customer relations operations. Everything is quite streamlined between our departments and our customers are happy.

良いポイント:

Overall, it's quite easy to use and includes lots of features. It offers more than its competitors and the price you pay is quite fair. Additionally, their tech support & customer service team members are all very responsive and helpful.

改善してほしい点:

JustCall is still a newer-ish company, so it doesn't have every feature one can imagine, and sometimes its way of integrating with other software isn't perfect. Over time, this is continually improving, however.

Nicholas
アメリカのInside Sales Rep
Eラーニング, 11~50人規模の会社
使用期間: 1~5か月
投稿経路
ソース:SoftwareAdvice

Horrible Intergration, dashboard and applications are just slapped together

1.0 4 年前

製品を使ってみた感想: Function dialer made almost unusable by the crap software they've built around it. I vocally complain about JustCall dropping calls, crashing, or creating some fresh havok to my team daily. Software that's held together by duck tape and a prayer, this company won't last long without a massive technical overhaul. Oh, and there's no way to contact support from in-app.

良いポイント:

I can select my own phone number, there's at attempt to add a "click to dial" button to every phone number in Chrome via a chrome extension.

改善してほしい点:

Extension is rendered useless by the constant (literally one every 5 seconds) Chrome notifications that are impossible to turn off that your "macbook speakers are now connected". The SMS inbox is not refreshed live, and the notification bubble on their mobile app never updates so you have no clue if anyone has texted you back unless you manually refresh. The mobile app for making calls (what i use since the extension is impossible to use), will often freeze, meaning that I have to force close the app to hang up. It also crashes if you're on a call and receive a text.

SaaS Labsからの返信

2 年前

"We're sorry to hear that you were not satisfied with your experience. If you are still facing these issues, please raise a ticket here at [email protected] (or) contact our customer support. we will be there to help you throughout the journey. We'll definitely take your thoughts into consideration as we continue to make our product the best solution possible. Meanwhile, you can go through our help guides to learn more about our features: https://help.justcall.io/en/"

Casey
カナダのMarketing & Communications
病院、ヘルスケア, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Does the job well enough

4.0 5 年前

製品を使ってみた感想: I found communication with customer service challenging at times. Sometimes they'd make requested changes and not inform us when they went live. We'd find out something had changed through callers or staff commenting on it.

良いポイント:

- Integrates with our CRM software for admissions - Easy to use interface for both desktop and mobile

改善してほしい点:

- Has fewer features than other VoIP systems we've used before or have in place for other phone lines

認証済みレビュアー
認証済みLinkedInユーザー
運輸、トラック、鉄道, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

CRM Heaven

4.0 5 年前

良いポイント:

JustCall is a great tool for making calls that would require some sort of CRM follow-up. We use ours to track leads and then follow-up with them, using the CRM coupled software. It's not frills, and does the job.

改善してほしい点:

The software can be buggy at times, but a quick restart solves the trick.

SaaS Labsからの返信

5 年前

Thank you for sharing your review. We recently launched some interesting new features like SMS Bot, Auto Dialer, SMS Campaigns, SMS Scheduler, Voice Broadcast etc that will serve some niche use cases and help us differentiate from some of the other players in the market. Regarding the restart to solve trick - due to Chrome's support for WebRTC we were depending upon Chrome for last 2 years. And, high RAM usage by Chrome at times causes issue with Audio packet transfer. But, we are launching our built-from-scratch new dialer that will get rid of this dependency. In last 2 months, we have re-wrote most of our APIs & achieved great success with load time. Thanks again for the opportunity. And, we will surely work hard on making sure that all are interesting features are more visible to our users.

Lisa
アメリカのAccount manager.
消費者サービス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

JustCall gets it Done!!!

3.0 3 年前

製品を使ってみた感想: Every company relies on their calling systems to complete tasks. With JustCall everything is in one platform, from voice mail drops to save time, to bulk texting to contact customers not able to be reached by a phone call .

良いポイント:

I love that there is real time call analytics for every agent. Missed calls are easy to find and return. The recordings are a great training tool.

改善してほしい点:

When more then one caller is ringing for 2 different accounts there is no way of choosing which caller you can answer

SaaS Labsからの返信

2 年前

"Hi Lisa, Thank you for sharing your JustCall experience with us! So happy to hear you are enjoying all of our favorite features. Mail us at [email protected] . if you face any issue and someone from our team will be sure to resolve any troubles. We have now come up with more advanced features, Do check out https://justcall.io/updates/ . "

Lena
オーストリアのSupport Management
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Good to use - some small improvements would help

4.0 5 年前

良いポイント:

easy to use - no installation for all my agents

改善してほしい点:

the CSAT after the calls is hard, the customer doesn't stay in line to press a button, so it would be awesome to send messages after each call to ask the customer if he was satisfied

Genesis
フィリピンのMarketing Specialist
マーケティング、広告, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Just Call Review

5.0 昨年

良いポイント:

Ideal for businesses of all sizes, from small startups to large enterprises. With wide range of features such as call recording, call forwarding and voicemail. And excellent customer support.

改善してほしい点:

The software can sometimes lag or crash, causing disruptions in communication and limited reporting

SaaS Labsからの返信

12 か月前

Hi Genesis, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/

認証済みレビュアー
認証済みLinkedInユーザー
消費者サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Disapponting

2.0 昨年

製品を使ってみた感想: Looking for another provider. I only use it because it does SMS.

良いポイント:

It does the basics well.Poor bulk sms opt out policies. basically don't use it.

改善してほしい点:

buggy, stops working. text lags. Hard to use via desktop, mobil app has limited functionality

SaaS Labsからの返信

12 か月前

Hi there, I understand how frustrating it must have been for you. This isn't the quality of service we aim to provide. To help us fix this, I would request your email id so that I can take this up with the concerned department and get back to you at the earliest. I can fix the issue for you, so you can able leverage JustCall's SMS feature for your business. Note: For faster responses please reach out to the support team through live chat.