Ntranetのレビュー

An Onsemble Ambassador

製品を使ってみた感想： The overall experience has been amazing as indicated above. But the lion share of my praise goes to the Implementation Manager. Without her I highly doubt that our Portal would have launched or without a doubt significantly delayed. Her knowledge base of the Onsemble platform and her attention to detail is astounding. As much as I get praised for creating an immersive Intranet, I know it's partly due to her support. She's an asset to the Passageways Organization...and to our team. The support team is nothing like I have ever experienced. Their response time and follow through is indeed a standard for the industry of IT support, this deserves 100% not 99% satisfaction.

良いポイント:

Wow!... I can spend literally hours writing about my extreme satisfaction with the team and the software. It has allowed our organization to experience another level of engagement with our staff. The ease of use and the “drag and drop” design feature has also allowed a team of 2 to be nimble, with the results and appearance of a team of 10. Our Executive leadership team believes transparency is the currency of leadership and the Onsemble platform has afforded them the opportunity to live out this value. From just- in-time information, thoughts on upcoming and/or current changes, future business strategies and recorded quarterly messages. This software has been and a catalyst to our increased employee engagement scores. We've only been 'live' for 6 months!

改善してほしい点:

A missing mobile platform and the non responsiveness to different screens for the desktops version.

Fostering team info and collaboration

製品を使ってみた感想： OnSemble gives our staff one place to go for organization-wide information. We can reduce emails in inboxes by archiving what's important. Onboarding new staff is easier when they have this hub to go to for HR information, department links, promotions or the employee directory . We love it!

良いポイント:

We were able to customize our portal with our own unique branding and style. Creating, editing and maintaining the framework is really easy and help is available anytime we need it.

改善してほしい点:

One of the pros can be a con if you aren't sure of your vision for your site. Though the system is really easy to use it does have a lot of complexity to it to be able to offer the extent of the customization options. Learning about all it can do is perhaps for people smarter than me! But, the implementation team and ongoing support helps get you through.

Passageways Employee Intranet

製品を使ってみた感想： OnSemble has been a great one stop shop resource for our staff. We’ve streamlined several processes and reduced the amount of email received. It’s created a fun environment for our staff.

良いポイント:

Continual updates. We’ve been using Passageways for a long time but hadn’t kept up with upgrades. Upon relaunch, we were happy to be able to take advantage of many enhancements that have been provided along the way.

改善してほしい点:

There are things that could be streamlined with building tools and roles/permissions. Sometimes, the site is buggy.

OnSemble, Our Most Reliable Team Member

製品を使ってみた感想： With our portal, we solved a consistency in documents issue we were experiencing. Since implementation, we have been able to ensure both locations have the most up to date documents on hand in the portal's document repository. We also solved the need for a shared calendar for all staff with the portal. We have provided our staff with a virtual Professional Development corner, containing a lending library, complete with motivational and professional development books employees can check out.

良いポイント:

The document repository, ease of use, and infinite possibilities for custom pages are amongst my favorite features of OnSemble.

改善してほしい点:

Most of our initial concerns with our portal were put to rest with the latest version update. We have experienced few issues with the portal since implementation. Any issues that arise are easily solved by the top notch Passageways Support Team or simply by emailing our extremely helpful and knowledgeable Passageways CSM.

Look No Further - OnSemble is the Intranet Software to Pick!

製品を使ってみた感想： Overall, I absolutely love OnSemble! The software itself is pretty amazing. The ease of use and vast amount of modules offered made this a no-brainer decision for us. The people that work at Passageways are some of the nicest, most supporting people I have ever dealt with. They have made the whole process (setup, implementation, maintenance, etc) the best experience. You can't really ask for more when working with a third-party vendor!

良いポイント:

1) Easy to learn how to create/build 2) Amazing Support Team - every person/department I've dealt with has been ridiculously helpful 3) Minimal training time - OnSemble is very easy for staff to adapt to. 4) The built-in modules are amazing and help with pretty much any need we've had with our Intranet. 5) Did I mention the people? Because I really enjoy working with everyone at Passageways!

改善してほしい点:

The only thing I don't like about this software is the responsive web design. When moving between different screen sizes - some islands on the page overlap.

Great intranet software

製品を使ってみた感想： Positive, It's a really nice intranet software with a small profile.

良いポイント:

The simplicity (once the project team gets you on your feet) is much better than alternatives. We switched from Sharepoint because of the administrative overhead.

改善してほしい点:

The lack of features compared to Sharepoint. I would have liked for there to be SQL reports accessible through the intranet like sharepoint.

Loving our new intranet

良いポイント:

The modules and islands. Not only can you choose your site's functionality, but the options on a single content page allowed us to reconfigure our navigation and provide more useful content per page.

改善してほしい点:

Not much of anything bad to say. The platform works smoothly, is a huge improvement over our previous platform, and the support is spectacular.

OnSemble Customer Service is fantastic

製品を使ってみた感想： The customer service has always been amazing. The Team is always there to reply and help as quickly as possible. [SENSITIVE CONTENT HIDDEN] in particular is an all-star who goes above and beyond what it takes to get stuff done. We're really appreciated having her work on our file.

良いポイント:

I like that you are able to restrict access to different parts of your Portal. This is a wonderful customization feature that allows us to connect with users in different ways.

改善してほしい点:

The back-end can be restrictive when trying to design pages. I also wish that it was easier to move documents around from folder to folder and that the folder icons were larger.

Terrific software with an even better support team behind it!

製品を使ってみた感想： The highlight of using OnSemble has been the team at Passageways. [SENSITIVE CONTENT HIDDEN] was an absolutely invaluable resource and helped solve virtually every one of our business needs and "wins" we wanted for launch. She was full of ideas for solving problems and made herself very available for assistance. On the support side, [SENSITIVE CONTENT HIDDEN] has also proved to be a massive help and great resource. Always willing to help and fixed our tickets in a very quick timeframe. The people and team alone make OnSemble a great choice!

良いポイント:

This product is very easy to get set up, using a mixture of basic HTML and drop-n-drag elements to build pages in minutes. It's definitely feasible to build out a department in minutes and hours, through a pretty user friendly interface. You also don't have to sacrifice a lot of control for the ease of use, as you can easily code in what's needed, or can adjust templates on the fly. It allows a ton of customization as well, which gives your team a lot of options for set up and functionality. There's also a lot of features included in the price, which really raises the value when comparting to similar options.

改善してほしい点:

Our issues mostly have been with some of the specific modules called "islands". Some are more robust than others, and we were not able to replicate everything that we wanted given some restraints of the islands. They also prove to be difficult to work with in a few cases. Calendars, for example, offers some nice features but has some quirks that has prevented us from utilizing it for the whole organization. That being said, these islands get updated and changed over time, so some of our issues could get fixed.

An irreplaceable tool in our organization

製品を使ってみた感想： Overall experience has been great. I would say that the customer support is honestly the shining star with this company. The product is good, but the support can't be beat. They are responsive and helpful and that makes all the difference.

良いポイント:

The OnSemble intranet portal has been a great fit for our financial institution. We are a community bank and have built a culture with our employees that values sharing information, collaboration and a fun atmosphere. Because of the customization allowed with this intranet, we've been able to blend those needs along with the more basic (read boring) needs of document organization, consistency in process, procedures etc.

改善してほしい点:

One of the key benefits of this tool is the customization we were allowed. In my mind this is the biggest benefit, but can also be it's biggest detriment. For some users, the design process could probably seem overwhelming at first. However, if you trust the process and the support that's in place with the company, you end up with a great product.

OnSemble as an Internal Marketing Tool

製品を使ってみた感想： We use OnSemble as our internal marketing communication and resource for employees to find any internal forms, procedures, info on products, training, and much more. The more that we do get employee buy-in to using it, the more we discover that we can do with it. I do feel that Passageways is constantly trying to update the features and functionality, and they definitely have some fabulous customer service! Anything I have ever needed or didn't understand, I've gotten exceptional support on from their team.

良いポイント:

What I like the most is all of the different functions and uses for managing content and forming communication that you can use it for, you don't have to use them all, but they are available for when the product grows and your institution grows and you can add on more things as your needs change.

改善してほしい点:

Really the only thing that I don't like about it is something that is in the process of being updated, which is that the portal is not currently responsive. We have people in our organization that have many different size screens and resolutions, so no one layout fits them all well.

OnSemble Review

製品を使ってみた感想： We've come leaps and bounds in our communications since using OnSemble. Our News Feed and announcement islands have helped consolidate and streamline communications. The search feature and document listings make it easy for staff to find what they are looking for, and the Help Desks have been extremely beneficial.

良いポイント:

Our organization loves the set up and functionality. The user set-up, workgroup access, and island options have really helped us to increase our communication between locations and to engage our employees. What I love most is that our portal gives a landing page for our staff to come together, share information, resources, and feel connected.

改善してほしい点:

I think some of the islands and features are still a little clunky and some of the designs look a little out-dated. It would be great of the site was more responsive to different devices, and if there was a mobile option for both iphone and Android. We'd also like to see improvements made for document sorting/display on list islands. It would be great if there were options to organize accordion drop-down menus for files, and if you could choose how uploaded documents would be displayed.

The people at Passageways, from the CSMs to the tech support staff are AWESOME.

良いポイント:

I love that the possibilities nearly endless. How my portal looks and feels is completely up to me. I love that when I have a question, i can always get a quick answer from Tech support, without them making me feel like an idiot or that I am bothering them.

改善してほしい点:

Ha! Its the same as the most in some respect. Starting with a completely blank page is so intimidating. I think it wouldve been easier for us during the initial design if we had a few pre-built templates to choose from that we then could've customized. The modules that are configured within the island itself are definitely easier for novices. I would really like better control of permissions. For instance, I would like to have permissions for a particular page rather than the entire workgroup. Possibly even specific islands within specific pages. I would like for more customization that it currently controlled by a CSS to be integrated into the portal so that people without design experience can more easily make those custom changes.

Relaunching and using new features!

製品を使ってみた感想： With our re-launch, we have been able to re-organize all of our company training resources, guarantee consistency across documents by running them through the portal, and a great way to know everyone across the organization.

良いポイント:

As new versions come out, the ability to design beautiful pages gets easier and easier. It's a great way to keep our company organized and for staff to be able to find resources that they use daily quickly and efficiently. It's also a great way to promote employee engagement!

改善してほしい点:

There are some funny quirks in some of the aps that come with the portal, and sometimes it's hard to know if it's a design flaw or a bug in a new version.

ASB

製品を使ってみた感想： The overall experience with OnSemble and the team has been positive. Our CSM's have been responsive and the tech team grabs our tickets and answers right away. The product is easy to use with relatively little training.

良いポイント:

Announcements, calendar and discussions are the most beneficial parts of the software for use. They help with our communication need. As one of the Admins I like the PTE islands and that I can write in HTML to impact the page.

改善してほしい点:

I would like to see improvement to sign ups on the calendar. Currently when limiting events it still allows users to sign up. It would be nice to give them notice (other than email) that it is full. Or create a new island that can be used as a sign up sheet. The framework is also boxy. It would be nice to have other shapes to the islands.

Easy to use product, with exceptional customer support!

製品を使ってみた感想： The OnSemble software and team have been a very large part of my job day in and day out. From the software itself, to each and every OnSemble employee, I couldn't be happier!

良いポイント:

This software is very easy to use, and for those areas where I may be unfamiliar, OnSemble provides ample support documentation and videos.

改善してほしい点:

If I had to list one thing, it would be that some of the features were difficult for me to figure out at first (basic portal page editing). However, I was then introduced to the OnSemble support site, where I was able to find answers to my questions very quickly and efficiently!

Helps Connect All Employees

製品を使ってみた感想： We are able to connect all employees across the country, and drive culture change through the portal. Our employees know if it's on the Portal it's the most up to date and accurate information, and the ease of updating makes that possible.

良いポイント:

The support we receive from our Customer Success Manager is outstanding. I know I'll always get the perfect solution or help with any issues.

改善してほしい点:

Some of the modules and permission settings are outdated and a little complicated to use. However, they’re actively working on updating these in the next few releases. We're excited to see the changes coming soon.

Great Staff and very easy to customize

製品を使ってみた感想： This team isn't just another company. They actually care about you, your team, and your project. Thank you to the OnSemble team!

良いポイント:

This software is very easy to learn, use, and adapt to. You could be very simple with this, and get the job done, or be more advanced and create some amazing work. NOTE: The support team was very responsive to us with any upgrades, issues, or questions.

改善してほしい点:

There's not a lot you CAN'T do with this software. They are always coming out with upgrades, which is actually going to fix some minuet requests / issues.

Easy to build & use

製品を使ってみた感想： Always quick to reply and extremely helpful; I've never had a bad interaction with anyone on the team.

良いポイント:

Very easy to use and create; after signing on I had the software built and implemented with our team in less than a month.

改善してほしい点:

Some features are available require more setup/are sometimes not available for all users; eg they have a helpdesk feature that sends emails to the IT helpdesk, but no one was ever able to install it for us.

Onsemble review

製品を使ってみた感想： The overall experience with Onsemble and Passageways has been good.

良いポイント:

I like the ability to create pages and other cool things without having to know how to code.

改善してほしい点:

I would say that Onsemble updates have caused us some heartburn internally. It could be because we don't have someone dedicated to our Portal, so we get news late in the game because we're not on top of all of the update notes or other enhancements.

Positive

製品を使ってみた感想： They are very good with their customer service and walking through the issue with you.

良いポイント:

So much easier to find documents compared to when I first started at the bank.

改善してほしい点:

There are different size computer monitors and it isn't compatible with all the screens, it just looks ugly, but still serves its purpose.

OnSemble - new product offering and service is great!

製品を使ってみた感想： We've used OnSemble for years and are very happy with the ability to relaunch and the support we've received from our CSM and everyone at Passageways.

良いポイント:

Its clean and simple to use, the customer service is truly amazing.

改善してほしい点:

Like any software, sometimes the back end is complicated but Passageways has made it much easier to design pages and handle permissions.

The OnSemble platform is easy to use and support. Passageways staff are always there to help.

良いポイント:

The biggest benefit to using this software is a simple consistent layout. It makes training staff quick and easy.

改善してほしい点:

The alerts and notifications section can only be set at the user level. It was one of the biggest complaints during implementation.

Intuitive solutions at your fingertips

製品を使ってみた感想： A great company to work with! Wonderful people from the ground up. The updates and advancements of this product over our relationship period has been fun to watch and clearly helps us to understand the value of our investment.

良いポイント:

How easy the portal itself is to use and the complete support package Passageways and their teams offer.

改善してほしい点:

The number of features and back-end options can be a bit cumbersome.

Great intranet portal solution

製品を使ってみた感想： Great service and they know the individuals in our company by name. Very personal feel.

良いポイント:

Extremely customizable. Support staff is such a great help. They also have a "community" to browse to try to find ideas and solutions on your own.

改善してほしい点:

We didn't really know what to do to build our pages at first, but once we got going it turned out great!