Gladlyのレビュー

Gladly - You'll be glad you did!

製品を使ってみた感想： Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!

良いポイント:

Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

改善してほしい点:

No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.

Gladly review

製品を使ってみた感想： Using gladly as our primary tool software was the most amazing experience I've ever had. Because of gladly, the workload was 1000 times simpler and lighter. It's a great idea to consolidate all conversations in one location. Additionally, I love how easy it is to navigate with the icons.

良いポイント:

I enjoy how easy it is to help clients using all available contact channels through phones, chat and emails and how useful it is to have everything in one place. You don't need to look through a lot of previous tickets in other areas to solve each client's problem because everything is so conveniently situated.

改善してほしい点:

Nothing that I can think of, as the tool has been wonderful thus far in all respects.

Review

製品を使ってみた感想： 6 out of 10

良いポイント:

Gladly is pretty reliable and easy to use

改善してほしい点:

The ringtone of calls is horrible. Should be customizable

Gladly - the most innovative software.

製品を使ってみた感想： Improving customer experience, easy navigation, and excellent in keeping customers conversation.

良いポイント:

Easy to use when finding the reach out or conversation history. Outbound option are in place and is easy to access/use.

改善してほしい点:

Gladly suddenly refreshes and you lose what you are typing in or want to save.

Gladly as the world's most love and trusted Platform

製品を使ってみた感想： Gladly assists commerce brands, including our company, in transforming customer service in order to increase loyalty by providing excellent customer service experiences through the platform.

良いポイント:

What I like most about Gladly is it has a single, lifelong conversation across all channels. The user can view the customer's entire conversation history, regardless of channel, in a single view. This gives customers more context, less repetition, faster responses, and a more personal touch.

改善してほしい点:

Although the user may experience errors when exporting data, Gladly significantly improves the platform's reporting capabilities, making it an even more powerful tool to everyone.

Gladly as the most innovative Software - Connecting Customers with Tickets

製品を使ってみた感想： I love the overall Seamless experience between the agent and the customer in this Software. The usability by the customers and agents and the compatibility of this to our Platforms and company.

良いポイント:

I like the Features of this Customer Service Software. The ticketing feature wherein we can handle multiple channels of communication. It has Complete customer service systems. This customer service platform has all of the features you need in a single platform and Gladly has it all.

改善してほしい点:

I believe that not all customer service software is created equal- nor perfect but looking forward to how Gladly innovates more in the future.

Why we recommend Gladly

製品を使ってみた感想： Overall, this tool helped in our daily Customer Experience, especially in how we are able to manage our daily tasks, in providing a fast response.

良いポイント:

Our transition to Gladly was seamless and it provided a very satisfactory feature where we are able to interface with our members in a very seamless manner. super user-friendly and easy to navigate.

改善してほしい点:

None that I can think of as so far the tool have been excellent in all ways and form.

Good!

良いポイント:

Easy to use and very helpful in every task. There is no way for you to miss any task as it will always update on time.

改善してほしい点:

System errors sometimes and logged when full of tasks

Gladly Feedback

製品を使ってみた感想： I am using gladly to communicate with the people who need help with solving their issues with the service that our company offers and so far, it is very helpful and makes our job easier.

良いポイント:

What I like the most about Gladly is that we can back-read the previous conversation without any hassle. Gladly is user-friendly.

改善してほしい点:

I have been using Gladly for almost a year now and so far, Gladly is very easy to use.

Gladly, One of the most efficient tools that should not be missed out!

製品を使ってみた感想： My overall experience with gladly has been very great, nothing is perfect, but needless to say, my nitpicks about gladly is not a really huge issue, considering it is already good for what it offers, while it can certainly improve in some areas, I can confidently say that it is definitely one of the best software or platforms out there.

良いポイント:

The user interface of gladly and how it is easy to navigate unlike most similar platform.

改善してほしい点:

The ability to not be able to send emails or leave notes on the ticket, without having to merge.

Love this platform!

製品を使ってみた感想： Thus far, I have loved using Gladly. I have had the chance to use it as an agent where I was constantly using the emailing/texting/etc. to now using it as a manager doing more reporting and agent tracking on a day to day basis.

良いポイント:

Gladly is such an easy platform to use. They are constantly listening to the customers and feedback and looking for new ways to improve the product.

改善してほしい点:

There are certain integrations and reporting that could be improved or implemented to make the platform better.

Gladly - Easy to understand tool for everyone

製品を使ってみた感想： Overall, I will really recommend Gladly compared to other tools since this tool gives more confidence to users that helps improve productivity daily.

良いポイント:

I like how easy to understand the feature of this software in a way that the training team can easily be trained for them to share the knowledge with Agents. I also like the functions they can offer to us like SMS+Chat and Social media messages.

改善してほしい点:

So far, the reporting part has incomplete functions /filters that can be added so that it can improve the way reporting works.

Work in Progress

製品を使ってみた感想： Mostly good.

良いポイント:

It seems to be adaptable to our needs. Sometimes there are too many features that we don't use.

改善してほしい点:

Occasional glitches (need to reboot) but that is rare.

Functional Customer Service Platform

良いポイント:

The ability to see all customer interactions with those also on Gladly. The ability to add notes and tasks related to each customer helps keep things organized and the customer served.

改善してほしい点:

The search feature produces results in an order that is not chronological so it makes finding previous emails challenging

So Glad I was trained on Gladly!

製品を使ってみた感想： Gladly makes it easier for us to analyze data and manage our numbers with all the readily available reports that we can even customize according to our needs and focus.

良いポイント:

Gladly plays a very vital part of our daily operations on chat, email and phone. We are able to communicate with our customers thru Gladly and this is crucial because Our customers are the lifeblood of our business.

改善してほしい点:

Since it is mainly dependent on internet connection when you are working at home and you don't have good and reliable service - you experience lagging and freezing which affects productivity.

Gladly Revieww

製品を使ってみた感想： So far so good.

良いポイント:

Easy to use and user-friendly. The email and call distribution is just right.

改善してほしい点:

There are instances that tickets may not appear in real time but if you try to wait for a couple of seconds, they will appear on your task list.

The most functional software to keep tabs closed

製品を使ってみた感想： We're definitely accessing more customers at a quicker pace with Gladly! It has streamlined our workflow significantly compared to previous softwares

良いポイント:

Gladly offers so much within its interface, and it removes the need to have multiple tabs open! The interface is extremely user friendly

改善してほしい点:

There are small learning curves with the different options that are provided with Gladly, some of which can be difficult to find instructions for online

Traci's review

製品を使ってみた感想： I think it is easy to use and very dependable.

良いポイント:

It's easy to use and to make phone call with. I also like that you can create templates for emails.

改善してほしい点:

I don't have any complaints, maybe more search options to make it easier to find customers.

Jillian Gladly review

製品を使ってみた感想： Overall Gladly has been great. Everything in one place is so convenient

良いポイント:

Easy to use, intuitive, everything we need is in one place

改善してほしい点:

Some issues with the phone feature glitching and not being able to answer calls

Gladly is great! Convenient, simple to use, and extremely beneficial to agents such as myself!

製品を使ってみた感想： I'm glad I used this tool! It's extremely efficient and allows us to serve our members with the greatest possible customer service!

良いポイント:

Apart from the simplicity this tool provides, all aspects of it are streamlined and organized.

改善してほしい点:

Sometimes when there is an update, the software just blackens and it affects the work even for a minute since we do live channels.

great software!

良いポイント:

Mostly easy to use for emails, chats, and calls. some areas could have improvement

改善してほしい点:

adding in a customer profile or going on breaks could be easier.

Gladly is great

良いポイント:

I love the fact it is soooo easy to use Gladly.

改善してほしい点:

Being able to connect the retail location with the customer we are talking with.

I love Gladly

良いポイント:

it's very easy to use, easy to learn and organized

改善してほしい点:

sometimes the answer feature glitches and won't show the full answer

Review

良いポイント:

Being able to quickly access customer data

改善してほしい点:

Lagging and inconsistency with customer account mergers

Best Product Ever (B.P.E)

良いポイント:

I like how they have added the features to cancel and refund within the website instead of access the student's accounts on a different website

改善してほしい点:

I do not like that the website crashes sometimes but that only happens once in a lifetime.