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Zoho CRMとは

Zoho CRMは、包括的な顧客関係ライフサイクル管理ソリューションを企業に提供します。

Zoho CRMの製品詳細

良いポイント:

I like that it is very flexible, there are many customization possible and the customer support is great.

改善してほしい点:

The programming language for the custom functions. Also the Document merge function, lack of fonts, merging wrong characters sometime.

Zoho CRMの評価

評価ポイント

使いやすさ
4.1
カスタマーサービス
4.1
機能
4.3
価格の妥当性
4.3

おすすめ度

7.9/10

Zoho CRMの総合評価は4.3/5です。 (キャプテラに寄せられた6,690件のレビューより集計)。

Zoho CRMを使用したことがありますか?

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レビューを絞り込む (6,690件)

Duncan
Duncan
Chief Operating Officer
認証済みLinkedInユーザー
銀行, 2~10人規模の会社
使用期間: 1年以上
投稿経路

No frills - and it shows

3.0 4 年前
動画プレイヤーで日本語字幕を表示できます
匿名レビュアー
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 1年以上
投稿経路

ZohoCRMについて

3.0 10 か月前

製品を使ってみた感想: 元々の業務をExcelで運用していたところがあり、顧客管理などをZohoへ移行したことで楽になった。

良いポイント:

サービス名にCRMと入っているだけに、顧客管理やリード管理などの基本機能はそこそこ使えると思う。但し、項目設定などにやや自由度が低い面があり、会社の業務にはまる機能と使えない機能が存在する。そこがやや残念だ。

改善してほしい点:

GUI画面の操作性を改善して欲しい。とにかく使いにくい。

Hemant
Hemant
インドのC-LEVEL
認証済みLinkedInユーザー
経理, 自営業
使用期間: 1年以上
投稿経路

ZOHO CRM review.

5.0 2 か月前 新着

製品を使ってみた感想: It wasn't good. If I learn that a company is using it, I aggressively encourage them to switch because using almost ANY other technology may help you become far more productive and lucrative in addition to saving a ton of money.

良いポイント:

Primarily because it allows you to tailor its features to meet your business objectives, ZOHO CRM is incredibly user-friendly. It is really simple to use and has an excellent interface. It's a great tool for managing your client relationships because it lets you stay on top of things like managing leave, attendants, sales, and customer tracking continually.

改善してほしい点:

pretty much everything of it. You must upgrade in order to use the platform's other features, which include adding more expensive Zoho tools to your portfolio like SalesIQ, Campaigns, and other features. The workflow component is highly incongruous and lacking in intuition. Due to its outdated interface, Zoho is stuck in the 18th century when compared to competing platforms that employ real workflows.

Delilah
カナダのOperations Management
病院、ヘルスケア, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

ZOHO CRM works well enough

4.0 2 か月前 新着

製品を使ってみた感想: Generally quite good within the realm of what is already established in the system and can often help with custom code functions for features that aren't readily available. Implementation was mostly left up to us with support when asked for. Other companies we looked at would have done the implementation for us, which, if you have the budget, will definitely help speed up and streamline your process.

良いポイント:

Aesthetic and general ease of use. Workflows are generally easy to implement. Most of my staff seems to have gotten the hang of things pretty quickly. HIPAA compliance was a must for my small medical business, and ZOHO CRM was able to provide.

改善してほしい点:

Missing some key features - or example, tasking a group rather than an individual, seems to be a feature that many people have been asking for, for a long time (several years), but has yet to be developed. Another example, the Deal Kanban View is nice, but if you want to see only one pipeline (regularly, set as your default), this isn't possible. You have to select that pipeline manually every time you go into the deals view.

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

A good CRM at a good price for midsize organizations

3.0 3 週間前 新着

製品を使ってみた感想: It was the first CRM we chose as a team for its integrations and price, and it haven't let us down. We've been with Zoho for 3 years now, and it has done its job very well. However, as we grow we fell we need more features that Zoho doesn't bring... but it's great for starters

良いポイント:

I like the integration with the Zoho ecosystem Its price is more accessible than other options Bulk uploading and downloading works well Customer service is exceptional

改善してほしい点:

Some email marketing automations fail us. We have struggled to get certain dashboards to have the right data (in meetings agendas for example)

John
英国のGeneral Manager
漁業, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Powerful CRM for Small/Growing Sales Operations

5.0 4 か月前

製品を使ってみた感想: Zoho has produced a huge amount of value for our business. Our work involves a lot of prospecting and active sales handling for each B2B lead. We used to do everything manually on Excel, but once we moved to Zoho, a lot of our sales actvities are now automated. We have automated reports, A/B tests for automated sequences, and a clear pipeline and activity dashboard to track all of our activities. I can wholehartedly say that it's defitiely moved our sales operations to another level.

良いポイント:

Zoho has all the features you need to manage the A-Z of your sales operations. The automated workflows and sequences have been especially helpful for us because it used to take forever to send our opening sales emails to hundreds of prospects, whereas now, we don't ave to spend a single second to send these emails, and they're standardized and have automated reports on their performance. This alone has probably saved us a dozen hours each week from sending them manually.

改善してほしい点:

It was difficult for us to get off the ground in the beginning, we even questioned whether it was actually going to be the right fit because of that. It might be good to have better onboarding to get ahead of that.

LUSAVA
ケニアのASSISTANT RESEARCHER
Eラーニング, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Unlock Your Business Potential : Zoho CRM - Your Solution to Success

4.0 2 週間前 新着

製品を使ってみた感想: As a Zoho CRM user, it has been critical in our business for it involves a seamless workflow from onboarding to ongoing usage, supported by customization options,data management tools,sales and marketing features,reporting capabilities,collaboration tools,and ongoing support and training resources.

良いポイント:

Comprehensive functionality and User -friendly interface.

改善してほしい点:

Complexity of initial setup of Zoho CRM where business processes are highly specialized.

Isael Alexander
Isael Alexander
ドミニカ共和国のNetwork and Comunication Analyst
認証済みLinkedInユーザー
病院、ヘルスケア, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

The tool that best simplifies managing your relationships

4.0 4 週間前 新着

良いポイント:

What I like most about this tool is that it helps me a lot in the company's marketing as well as the very good and efficient communication between clients and our company.

改善してほしい点:

The tool is very complete but what we would like to modify or fix the most is the way of viewing the data, so that this is more customizable to the company's whim.

John
アメリカのCEO
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Zoho CRM is very comprehensive, but very steep setup and learning curve

4.0 2 週間前 新着

製品を使ってみた感想: Zoho is comprehensive and can be a great fit for some businesses, it just depends on what you are looking for and what you are expecting of it.

良いポイント:

I was sold on how robust the system is, from the CRM capabilities all the way through the sales pipeline management and sale performance tracking.

改善してほしい点:

I found Zoho's lack of customized fields an issue for us, and the setup was a bit difficult. Plus the lack of access to some AI features except for top paying customers, was a turn-off.

認証済みレビュアー
認証済みLinkedInユーザー
建設, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Ease to all the sales pressure!

4.0 4 週間前 新着

製品を使ってみた感想: I worked for over ten months at my previous employment, and even though we believed we had lost the clients who had agreed on a product, it was actually quite useful to get them back after they had some time to think things through. Even though it's not Sunday every day, this might be near enough.

良いポイント:

Management of contacts via User Interface range of functions.

改善してほしい点:

They could attempt to improve the interface's accessibility and usability.

Johanna
Johanna
ルーマニアのCSM
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Nice tool to use for your business

5.0 2 週間前 新着

良いポイント:

It can be used in any device with a browser efficiently

改善してほしい点:

I only like the least is its customer support it takes little bit of time to response.

India
India
アメリカのBenefits Customer Service Representative
認証済みLinkedInユーザー
保険, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Social Media Powerhouse

5.0 3 週間前 新着

良いポイント:

It’s easy to use and very social media friendly.

改善してほしい点:

There are sometimes bugs in the software.

Henry
Henry
グアテマラのDirector Digital
認証済みLinkedInユーザー
マーケティング、広告, 51~200人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Your clients in the cloud

5.0 5 年前

製品を使ってみた感想: In my organization we need to have access to our customers' information, anywhere, so we think we should migrate everything to Cloud, and Zoho helped us to do it quickly and easily.

良いポイント:

Easy, everything is everywhere, easy to access even from the cell phone, it is incredible that all the information is online. It helped me a lot not to depend on sitting in the office to work.

改善してほしい点:

It can be adapted for all companies, however for Latin America and certain information such as the NIT field that is not found but solve it by generating an alphanumeric field

認証済みレビュアー
認証済みLinkedInユーザー
金融サービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Good value for money

4.0 4 年前

製品を使ってみた感想: It is an easy to use application that offers a good overview of open items, action items and things to do.

良いポイント:

It is a layered product that you can use with ease, without flooding your screen with more information than you need to follow customer cases. If you want to drill down to more functionality, you can enter it without changing too many screens and wasting time back and forth.

改善してほしい点:

It does not offer a direct integration with Zoho projects and the ability to create more layers of information in action items and assign project teams for client cases. The registration process does not have an import function from emails or the web browser - something that could be very helpful when registering a lead from an email or the contact section of a web page.

Matthew
アメリカのVice President of Marketing
石油、エネルギー, 11~50人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Great product for SMB companies

5.0 4 年前

製品を使ってみた感想: We are an SMB business to business company and this suits our needs very well. The CRM features allow for tracking customer data easily. It’s not as feature rich as Hubspot, but HubSpot is probably more appropriate for larger companies anyways.

良いポイント:

The user interface is pretty easy to understand, there are good features, like web forms and workflow automations, and the price is not as high as other CRMs.

改善してほしい点:

The support is not that great because they are not based in America. It’s acceptable, but sometimes they can’t understand what I’m really asking.

David
メキシコのIT Manager
情報技術、情報サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Zoho Desk - Ticketing Support

5.0 4 年前

製品を使ってみた感想: We receive more than 10 tickets per day from our users, regarding support IT requests, Zoho desk has been the solution in order to have just junt software to manage all that requirements in just one place and avoid to lose that urgent requeriments in the email inbox.

良いポイント:

customizable, stability, easy to use day by day

改善してほしい点:

At the beggining is complicated to understand how to set up, specially if this is the first time you use a ticketing software.

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 5,001~10,000人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Great product for small business scaling up

5.0 4 年前

製品を使ってみた感想: My overall experience was very good. I was the head of sales who was implementing proper business practices (like conversation tracking) in the company. Zoho CRM was a great choice.

良いポイント:

I loved the numeber of features I got for the money. At the same time, my biggest concern was integration with third party mailing service. Zoho handled it perfectly.

改善してほしい点:

It was a bit pricy for a small business in Mid-Europe. Especially that we were just starting off, and did not need all the functions that came with the package we had to acquire to get the ones we needed.

Damian
Damian
英国のConsultant
認証済みLinkedInユーザー
経営コンサルティング, 11~50人規模の会社
使用期間: 2年以上
投稿経路

A functional CRM that does the basics and more, well. Fits a business of any size.

4.0 3 年前

製品を使ってみた感想: I think there are some very good functions and features in Zoho CRM. It is easy easy to use and also has a raft of potential add-ons in the Zoho Suite that can be used at a small cost such as Zoho Sign which is so simple to use along with Zoho Survey. It can be White Labelled which I like.

良いポイント:

It ticks our list as a Cloud-based solution after moving from a system on a shared network drive operation. You receive quite a lot for the price. It is built around the sales funnel/channel and does this well. It gives you all the functionality within the leads or accounts fields to record meetings, interactions, emails, phone calls, emailing directly from Zoho and calling from Soho if using a VOIP system. It's actually got good 3rd party cross-functionality with 365 or G-Suite, I use the former with excellent Outlook usage.. Chat functions or messages are easy and can be linked to a client or user and sometimes are a better way to record the customer record that on ordinary business email. I have only needed to contact the support team a few times but each time has been very quick and a swift resolution. I have used some of the automated marketing features and it is definitely something that I will utilise more with any web info request funnelled to Zoho.

改善してほしい点:

The UI can look a bit plain for some if you do not know how to customise. Downloading or collating data is not always straight forward. This is also to be said about uploading leads. It is not always clear which part of an upload has failed. However, when the upload does work it is a great time saver. The search function is not that intuitive; I found sometimes unless you type in an exact match it does not return anything.

Balaji
アメリカのAssociate Manager - Program Management
バイオテクノロジー, 5,001~10,000人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

A smart tool to mange your CRM data

4.0 2 年前

製品を使ってみた感想: Its a great tool, initially we are much favor of using this platform, but over a period of time, we are not able to work with out Zoho tool. We were dependent on multiple tools to manage our data and the Zoho platform has come as a great support.

良いポイント:

The new analytics feature is one of the great option which helps us to visualize the details in a pictorial format like graphs, chart etc. The huge number of customized filed allowed by the platform make us agile in presenting and managing the data. Predefined reports is a plus and it reduce the TAT of creating everything from the scratch.

改善してほしい点:

For some reason, I am not a great fan of new reports creation flow. The old ways of creating the reports has 2 columns and we can chose what we need and what we don't. Now also we have the same concept but in a parent and child flow. May be we are used to the old workflow and it might take for us to get used to the new reports.

Eddy
ドミニカ共和国のSupervisor
金融サービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

One of the top CRM solutions

4.0 7 か月前

製品を使ってみた感想: 100% Satisfied with the product, support, updates, and price.

良いポイント:

The value for money is excellent compared to other tools in the sector. Also, the capability to create custom functions and integrate with proprietary and non-proprietary solutions is very useful.The user interface is very intuitive and clear. The customization process is very simple, most modules do not require customization because the preset data responds to general needs.Also, you can create a custom module to capture specific data, this can be related to the base modules, making all your data linkable.

改善してほしい点:

Documentation can be outdated, but customer support has a lot of knowledge.

認証済みレビュアー
認証済みLinkedInユーザー
運輸、トラック、鉄道, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Effective CRM System

5.0 6 か月前

製品を使ってみた感想: Very positive! It is much more simple and better designed than some CRMs I have used varying from cheap ones up to higher end custom ones. It offers all the usual functionality and the navigation is simple.

良いポイント:

Very easy to use compared to other systems I have tried! Easy to integrate, mass update records, export information and access via app.

改善してほしい点:

Would prefer stronger integration with Zoho Sites and Bookings to add more functionality in automation but this likely could have been achieved with more technical knowledge.

Thamara
Thamara
ベネズエラのGerente de desarrollo de aplicaciones y servicio al cliente
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

One of the best customizable CRM

4.0 6 年前

製品を使ってみた感想: Zoho has allowed us to optimize our pre-sales and sales efforts. Taking into account, the versatility of the tool to close opportunities. Additionally, we have incorporated the service delivery process using the project module for this procedure. I estimate to be using the rest of the modules of the tool, starting with emailing marketing

良いポイント:

1061/5000 Zoho CRM is the best CRM on the market for the needs of customizing a tool. From Zoho CRM you can integrate all the elements for interaction with customers or future customers. Zoho is the only tool from my experience that allows to create, through a simple algorithm and conditions, the workflow of an area. Start with a client, potential clients and opportunities. From there the flow continues according to what the company has defined. From this tool you can cover the initiatives oriented to prospects and clients: marketing, activation project, indicators, social network management, customer service, emailing marketing, inventory, human resources management, among other features. It is one of the tools that allows to start its use from the interaction of webinar It really allows to integrate the modules according to the company's need. Even. Important that prestigious organizations use this tool to manage customer requirements

改善してほしい点:

Points that could be improved from this excellent CRM tool, is to include tutorial guides, as well as include a base configuration of a CRM, that is, show an initial configuration of the use of the tool. Taking into account, simple modules to implement the tool in any organization: social networks management or emaling, capture the prospect, add opportunities, billing management, customer registration. Allow to have a Zoho advisor to implement the tool. More for the questions that may arise. Taking into account, being able to add your workflow is one of the best features of this tool, however, it would be of added value to have examples within the same tool. Allow user to do exercises of this workflow, and with this it would be easier to implement customization

Waleed
パキスタンのFreelancer
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Solid integration for our business needs

4.0 3 年前

製品を使ってみた感想: I like getting every one of my clients and openings here, I like the "openings" area where I can utilize the kanban view to have an incredible outline of every one of my chances and I can make from here all assignments that I need to follow up and in that manner, I can't miss any of them. I like additionally the report area so my group and I can see the business wins of the month and the figure for the next months to settle on a legitimate objective. Different parts exceptionally helpful is the likelihood to coordinate with Aircall (telephone framework) and Woocommerce to get synchronize all clients subtleties. I don't care for the statement work. similarly as with the expert arrangement I can't actually tweak my statements so I need to make without anyone else. I don't have some other protests as I'm very content with it.

良いポイント:

Through Zoho CRM I am effectively overseeing asks and citations in light of the fact that through its information synchronization I stay to refresh about the main leads and about the main clients, accordingly I am better at taking care of the business pipeline. Presently I can all the more likely help my clients seven days every week and 24 hours per day through its considering administrations that additionally assists me with social affair their criticism, this information assists me with advancing acquire adjustments my items. With its shrewd calling administration, I can likewise have live talks with my clients. The fascinating thing is it's anything but an extraordinary method of overseeing various visits without a moment's delay and layout messages make more effectiveness.

改善してほしい点:

As far as task overseeing more alteration is require. The application doesn't zero in on the set of experiences, I have difficult issues about the following of the cycles and about the detailing of the past receipts. At times the product gets increasingly slow humming sound beginnings showing up on my work area.

認証済みレビュアー
認証済みLinkedInユーザー
薬品, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Zoho review

4.0 2 年前

良いポイント:

The best CRM for customization. Incorporate every one of the components of client/prospect association. Work process Tools that location: advertising, projects, social, client care, messaging showcasing, stock, HR the board, and so on Track connection from online courses. Different modules to address organization needs. Past the fundamentals of contact the board, work processes and custom fields. Particularly simple to track down correspondences. Know where you stand with leads, arrangements and clients. Matches up with other Zoho items, as well as numerous outer frameworks, for an associated work process. Accessible API for making custom application combinations. A clear method for making custom work processes and endorsements with Blueprint Strong interaction the executives and mechanization. Self-administration entries add to the force of the CRM. Various Zoho valuing plans/levels let you scale to your requirements. Zoho One is a straightforward and reasonable across-the-board arrangement. Zoho is reliably working on their items. Phenomenal obligation to item plan and usefulness. Zoho reacts to input. Sound suggestions advance into Zoho items. Exceptionally instinctive and simple to utilize. The best CRM for the cash. The best CRM I've at any point seen and I've attempted them all. Valued far beneath the opposition. Incredibly easy to add and design outsider incorporations Zoho will indulge you. Maybe great client service. New elements and updates constantly. No restrictio

改善してほしい点:

Instructional exercises need improvement. Questions are emerging during the execution that you should involve a Zoho guide for. Coordinating can be confounded, and not predictable. A portion of the items is not at a similar degree of cleanliness as Zoho CRM. The AI collaborator doesn't appear to add a great deal of significant worth. Need to have an Internet association. Membership evaluation is per client versus gatherings of 5 - 10 clients. There are highlights you'll need in Zoho One. Support has immensely improved, however it relies upon who you get on the web. Observe documentation and help recordings confounding and excessively specialized now and again. You want a reasonable comprehension of your requirements to distinguish which Zoho modules will meet them. Occasions (arrangements) are consequently set apart as shut when the date shows up. Need to see what my colleagues see on other clients' schedules. Booking a call is lumbering Updates need more choices like a multi-week, fourteen days, and so forth The Fonts are too large and need to see more on a page. Need a superior method for getting support quicker. Expecting bookkeeping elements and schedule sees Anticipating a visit bot Structures are not greeting pages Searching for unknown prospecting without the need to begin a talk. Absence of record following for recommendations/introductions. Needs inside deals apparatuses for mechanization.

Kyle
アメリカのOwner / CEO
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Seriously, the best CRM software out there for the money when combined with all their products

5.0 6 年前

製品を使ってみた感想: Price, easy of use, endless expansion, integration capabilities with big name companies already built in... and mostly... Insight. I am by far one the most insightful IT companies around in my area because I use this software. It's probably what pushed us past the competition.

良いポイント:

First off, I own, manage & work at a Business IT and WebDesign business, located in the Kansas City, MO area... The Zoho CRM platform is very intuitive and easy to use immediately. Plus, for the money, it's the best in my opinion. Now, dedicate a few days to learn the CRM, combined with their other products... You seriously have the best solution out there I've ever seen and I've tried them all. Additionally, Zoho is priced far below the competition for what you get. Third party integrations for big names like Google and Facebook are amazingly simple to add and configure. Spend a few days on the trial period, dedicated a couple hours a day to learning their CRM, combined with the other solutions they provide that fit your needs... and you'll be spoiled compared to any others. Customer support is rather good, although based in India. I never had a problem or experienced a debacle they were not happy to help me with. Also, the company Zoho.. Across the board is moving forward every week/month with new features and updates to not only the CRM here but, their entire plethora of SaS solutions. If you are familiar with CRM's... I won't bore you with what it does. You already know what a CRM should provide and Zoho CRM does by far and then some. The learning curve really is not that bad, even then, there really is no limit you can take this platform to if you dedicate the time to learn and set it up. Bottom line: Zoho CRM, combined with their other solutions... IS THE BEST

改善してほしい点:

Honestly... I can not complain that much. The only complaint I have is this... Yes, they are far below the competition in terms of price when considering the big names out there.. However, if you are a power user like myself.. You want all the options. Even though they are cheaper than the others.. I really hate (across the board, all companies included) that their subscription pricing is a "per user" type setup. Being an IT business, you understand inner workings of resource usage... I really think all these companies should be tiered in groups of 5 - 10 users and the price will increase at that point but, I digress... In the beginning of my startup phase (Having one employee besides myself), I really found it hard justifying the cost "per user" to use any CRM software. However, my end goal for the company was automation of anything Consumer Relations, related so.. honestly, I chose to save a couple bucks and went the open source route. Well, yeah.. It worked that way but honestly, it was open source but, closed. Anything I wanted that was not built by the community was insanely time consuming to implement. BUT.. It cost nothing that way and I didn't pay a per user fee. However, time is money AND... my implementations would have to be rebuilt anytime I wanted to update the core functionality. So, long story short... These companies really shouldn't be implementing a per user subscription model. Truth be told, 1 - 10 employees takes the same resources on their end.. :/

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コンピュータ・ソフトウェア, 51~200人規模の会社
使用期間: 2年以上
投稿経路

If you want to keep your sanity, then stay away from ZOHO

1.0 6 年前

製品を使ってみた感想: The benefits this software provides is nothing more than any other CRM available. Keep records of your accounts, logs of communication, track your sales pipeline, etc. etc.

良いポイント:

The CRM is easy to use. Unlike other CRM products, with Zoho you don't have to be an expert to get started. The interface is clean and easy to use. It doesn't have all the insane features that other products have, but that is what sets Zoho apart because they are trying to keep it simple for small businesses.

改善してほしい点:

There's too many issues with this product to even begin listing. The application is buggy. I started reporting bugs to their support department but they occupied too much of my time and would remote into my computer and repeat the same steps over and over again, expecting a different result. I gave up on reporting issues. They don't even care to fix them anyways. The support is extremely poor. I'd rather have them offer no support than the support they provide, as you'll get even more frustrated with their support than not even having support at all. We had an "Enterprise Account Manager" which wasn't very responsive. Any unresolved issues with the application he would just send back to the support department (the same support department you'd been previously fighting with for months on petty issues) and then nothing would end up getting done. Based on my conversations with the account manager, I can confidently say that nobody in the organization has any clue what's going on. Nobody in the company has any empowerment to do anything, everybody acts like pre-programmed robots. There is a horrible communication gap between departments, nobody is on the same page, everybody just passes the buck thinking somebody else will take care of the issue. You can tell there is a pretty bad work ethic and culture. You'll get the run around and end up getting exhausted and give up. You end up having a second job just trying to deal with Zoho. It's quite simple, STAY AWAY.