Gorgiasのレビュー

Better than Zendesk

製品を使ってみた感想： Pleasant.

良いポイント:

Easy to use. Has live chat and now a customer support area to answer all those questions. Integrates with WhatsApp and Instagram. Allows multiple languages in one price plan.

改善してほしい点:

There's no pause plan when undergoing integrations or updating the website for a time, but you can always ask them to close it and come back later.

Gorgias: A Smooth, Seamless Customer Service Experience!

製品を使ってみた感想： Overall, Gorgias has been a great tool for streamlining our customer service process. It's intuitive and easy to use, and it has significantly improved our customer service times. However, there are certain areas where the system can be slow to respond, which can be irritating at times.

良いポイント:

Gorgias has been a total lifesaver for our customer service teams. It's intuitive, automated, and easy to use. It has significantly improved our customer service process and enabled us to provide faster, more efficient customer service than ever before.

改善してほしい点:

Although Gorgias is great for automating customer service, the user interface can be a bit daunting and difficult to use at times. Additionally, the system can be slow to respond in certain cases.

Gorgias

良いポイント:

User-friendly and very easy to understand, and customize. I’d use it again.

改善してほしい点:

I wish it had a better / less office look, make it more easy on the eyes.

Gorgias: A Powerful Customer Service Solution

製品を使ってみた感想： Overall, Gorgias is an incredibly useful tool for customer service teams. It has enabled us to quickly and efficiently respond to customer inquiries.

良いポイント:

Gorgias is a great customer support tool that has made it easy for our team to quickly respond to customer inquiries. It's simple to use, and the dashboard is well organized, making it easy to search for and respond to customer queries.

改善してほしい点:

One downside to Gorgias is that it can be slow at times and can be glitchy when switching between different screens.

Best help desk, highly customizable, reasonable price

製品を使ってみた感想： Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority. Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs.

良いポイント:

We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money! Their customer service team is very helpful and knowledgeable.

改善してほしい点:

It would be nice if they offered phone support and more e-commerce integrations.

Totally changed our customer service

製品を使ってみた感想： I love working with the team at Gorgias and their product! The number of developments I have seen since moving to them 7+ months ago is crazy!

良いポイント:

I love how easy it is to treat our customer service team on this tool - the macro's make it easy to keep brand tone. It was helpful when we have a couple of other people within the company jumping in to help out with the customer service team to keep ontop of things as they can be allocated out. The onboarding and support provided by all the team were incredible!

改善してほしい点:

It can be a little clunky at points, I see a lot of issues online about downtime - although I think as we are in the UK we don't really see this with timezones. It would be good to have a few more 'zendesk' features on there like priority rankings just as when things get escalated to a manager it can be lost in a pool of issues.

Great basic CX manage but difficult to customize

製品を使ってみた感想： We joined Gorgias when the team was in flux, members were moving to different roles rapidly so we I feel like we got lost in the shuffle with really understanding and making the most of the product early on. Since, our support has been great with quick response time and can usually resolve or address a question quickly.

良いポイント:

I love how Views are easy to navigate and the easy of backend use for turning on/off functionality.

改善してほしい点:

I dislike that it's difficult to customize and some of the key functions that would really help how the platform performs are difficult to use or fail to work sometimes. It's not the best experience on the customer's end.

Love Gorgias!

製品を使ってみた感想： I personally love using Gorgias.

良いポイント:

I love how easy and efficient the software is to use. It also connects to major CRM platforms.

改善してほしい点:

Our team personally doesn't use the Gorgias shortcuts for Shopify refunds/actions because it's a bit confusing. Another suggestion would be to be able to bulk select tickets and close them out with one click.

My personal view of Gorgias

良いポイント:

Gorgias is a powerful and user-friendly customer service platform that can help businesses of all sizes provide better customer service and support. The platform is simple to use, and the Gorgias customer service team is always ready to assist and answer questions. I also like how Gorgias provides a variety of features and integrations that can help optimize customer service operations and increase efficiency of customer engagement.

改善してほしい点:

In terms of customization, I found Gorgias to be quite limited. There are some basic settings you can be change, but overall it feels very rigid and limited in terms of what you can customize and adjust to fit your specific needs. Moreover, the user interface is not particularly intuitive and can be quite difficult to navigate.

Great Technology from Gorgias

製品を使ってみた感想： A good and simple platform for managing office work, responding quickly to many problems. Many workers can be performed in less time and thus this program saves a lot of time.

良いポイント:

This program is characterized by ease of use, although the work team is small, but the customer support is good, it provides a free trial before purchasing, it is really a good office tool, this program gives a highly efficient dashboard, through this program it is possible to manage e-mail and means of communication highly socially efficient.

改善してほしい点:

The program needs to be developed and added some other features that make it easier to perform the work. Sometimes a problem may occur in the way some tickets work. Working on a laptop with this program is easier than working on a mobile phone.

Great price for all of the features we need.

製品を使ってみた感想： Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

良いポイント:

Creating across are simple and easy to implement and using them is really quick saving our team time. The deep integration with Shopify also allows our team to have instant visibility with customer information. Having the ability to also build rules to identify emails and help us prioritise has been fantastic and was definitely a selling point when moving over from our existing platform.

改善してほしい点:

Would love there to be a mobile app. I feel there also needs to be a stronger distinction/sound alert for chats as they're higher in priority and need to be actioned immediately. Unfortunately we did have some issues with email forwarding which the tech team weren't able to help find the cause so there were some teething issues moving over from our other platform to Gorgias & potentially missing some customer emails during that period. I'd also love if there was some type of help desk included in one of the app plans instead of using as add-on

Easy to Learn, Use, & Integrate

良いポイント:

In addition to having an intuitive UI, the capabilities enable quick responses to improve the customer experience and reporting to drive decision making. The macros and rules are simple to create, the Shopify integration keeps everything in one place, and the satisfaction reporting is easy to follow. The snooze feature is also a great way to ensure inboxes do not fill up and tickets are not forgotten. Whenever questions do arise, the Gorgias team is quick to help and provide demos if needed. The Gorgias team is also very transparent with their roadmap which helps us understand what we can and cannot do, and what may be coming in the near future. In addition to the simple capabilities and integrations, we have also been able to integrate with other apps as needed by doing some back-end work of our own. To cap it all off, Gorgias comes with a logical and transparent pricing structure.

改善してほしい点:

When a customer reaches out through multiple channels, the merge functionality typically prevents disorganization, however occasionally these are not recognized by default. Some channels are also not compatible to be merged, so they must remain separate. It would also be nice to create bulleted lists in the message like with Gmail.

Loving it so far

製品を使ってみた感想： Gorgias customer support is great. We have the best client success manager [SENSITIVE CONTENT HIDDEN] who helps us set up all of our folders and filters. Gorgias has a lot of capabilities to help streamline things so we really like it.

良いポイント:

So far we really like using Gorgias. We just switched from Zendesk and Gorgias has more features- you get a better bang for your buck.

改善してほしい点:

It's pretty tricky to set up all of the rules and filters. I'm still getting used to it and still get confused. Luckily we have a great client success manager there who takes care of setting up a lot this stuff for us.

Gorgias

製品を使ってみた感想： It's pretty great overall, I use it everyday, at first I thought it was not user friendly but it works and easy too

良いポイント:

Live chat is easier my most liked, easy to navigate and shows a number to work with and how it goes down to zero

改善してほしい点:

My least favourite is the when I close a ticket I immediately go to another one and it could be a ticket someone is assigned to, also if I'm on the 4th slide and I come out of a ticket then I go back to the 1st slide

Great product!

製品を使ってみた感想： great!

良いポイント:

easy reporting, cheaper than competitors

改善してほしい点:

difficult to get help "onboarding" after launch, would love to set up a call to chat through how we can be optimizing

Gorgias

良いポイント:

What I like most about Gorgias is how much you can customize the inbox and create filters for your needs. I also like how responsive their customer service is.

改善してほしい点:

I have been using Gorgias for around 6 months and do not have any current complaints.

Would Recommned

製品を使ってみた感想： Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

良いポイント:

Easy to use, limitless macro features that easily integrate with Shopify, onboarding was pretty painless, account manager is responsive and supportive, consistent improvements being made

改善してほしい点:

Wish reporting was more robust - would like to see improvements on how feedback can be collected after a ticket is closed and continually enhancement of live chat features would be great.

Great product that pretty much does it all

製品を使ってみた感想： We migrated from a few different applications to Gorgias, where it has most everything in one! It's eliminated a lot of customer service confusion with having the "tickets" and live chat.

良いポイント:

Lots of options in one platform and easy to keep organized!

改善してほしい点:

I wish it was a little more user friendly for employees who aren't in there that often

Perfect product !

製品を使ってみた感想： My overall experience is , Gorgias has been extraordinary for our requirements, and their client assistance is a standout amongst other we have across the entirety of the frameworks we use. I like the course their advancement group is going and anticipate the enhancements that are to come.

良いポイント:

I like that is extremely simple to learn and explore contrasted with various stages that are exceptionally befuddling. Indeed, even an amateur help specialist can figure out how to utilize this stage without critical preparing.

改善してほしい点:

Assuming you need to coordinate ebay or amazon, you need an outsider extra which is itself restricted. Plan for extra expenses. Rules and Macro motor has a few impediments when looking to completely mechanize measures. It very well may be simpler to test rule rationale prior to conveying.

The best helpdesk in my opinion

製品を使ってみた感想： I use this to handle customers' tickets on daily basis. From every helpdesk that I've used, this one is the most fastest, easiest to use, and responsive.

良いポイント:

-Rally fast and responsive. -Clean, efficient, and clear Shopify plugin. -Macro can be easily integrated with Shopify

改善してほしい点:

-I wish we can open multiple ticket under one tab -Sometimes there are users that have bug where their eyes are on every ticket they have opened.

We use Gorgias to produce easy email templates

製品を使ってみた感想： Efficiency

良いポイント:

Gorgias has cut time and made it easier with their email templates. It allows us to be extremely efficient.

改善してほしい点:

There is not much I like least, it is user friendly an easy to use. Sometimes the icon does not appear in the body of the email.

It's worked great for our brand!!

製品を使ってみた感想： Overall Gorgias has worked great for us and we'll continue to use it as long as there are no major issues with integrations or the platform.

良いポイント:

We love gorgias because it allows us to respond to our customers and keep track of the conversations across multiple platforms.

改善してほしい点:

We did experience a few issues with the Microsoft and outlook integration which took a long time to fix and was quite frustrating.

Way better than Zendesk

良いポイント:

Integrations with all our other platforms / software!

改善してほしい点:

ReCharge integration could be improved in my opinion

Straightforward and Easy to Use

製品を使ってみた感想： The simplicity makes using Gorgias easy. You can adjust the views to cater to you/your teams needs.

良いポイント:

I use this software everyday all day. No frills or fancy backgrounds/themes, very straightforward and simple.

改善してほしい点:

There are sometimes multiple updates in one day or minor glitches were you have to close and reopen the page

Gorgias has really saved me time.

製品を使ってみた感想： I was able to save a lot of time in my emails. This allowed me to double the amount of work I can get done.

良いポイント:

Being able to use short keys when sending emails saves me a great deal of time with a number of emails that I send in a day.

改善してほしい点:

I have not been able to get the subject to auto-populate. Not sure why still. It is however still easy to type that and then the short key. Great tool!