Ideagen Quality Managementのレビュー

Q-Pulse Enterprise

製品を使ってみた感想： The benefits of having Q-Pulse is the team behind it. Any issues we have had, have been hands on with the Q-Pulse support team. Also, having been involved in the roll out of the Q-Pulse system in the business I work in, I have to commend the consultant who worked with us.

良いポイント:

When I first joined my company it was a privately owned company, however, now 6 years later, the business has massively grown with a number of acquisitions and having made the move to become a public company. With the acquisitions, the ease of having Q-Pulse Enterprise allowed us to roll out the QMS and provide real live data and streamline a number of our processes.

改善してほしい点:

Due to the number of employees that I currently work with, and working in a quality and compliance industry, that training is core to the success of the business. Having a platform that can demonstrate this is critical. Whilst Q-Pulse currently offers way of documenting training, I do believe it is quite manual and could improve. If this improves, Q-Pulse will prove to be a very robust and attractive quality management system.

Flexible, User Friendly Quality System

製品を使ってみた感想： We have fully automated periodic review of documents and have successfully and easily integrated newly acquired sites into our Quality Management system utilizing the bulk upload and automatic approval features. We are staying compliant with competency testing through use of the training module which tracks required, completed, and incomplete training and allows expiry of training each year. Qualtrax support is always great, very response, and able to provide admin level users with great support through user forums and resource documents. We are also able to troubleshoot our own on-prem instance through access to error logs.

良いポイント:

The flexibility of the Qualtrax software is by far the biggest selling point. The customizable and configurable workflows have helped our organization go almost entirely paper free in our Change Control, Deviation, CAPA and A/P invoice process. We are also looking to add additional workflows in the near future for software access and Action Item tracking.

改善してほしい点:

There are some limitations with reporting on training matrices that are a bit frustrating as we have to manually track training curriculums.

Great software

製品を使ってみた感想： This is housing all our certificates, training and actions. So far so good!

良いポイント:

A very easy business system to administer. I particularly like the Actions and Document Manager module.

改善してほしい点:

We needed a lot of customization to ensure the Training Manager module worked for us.

AWESOME PRODUCT AWESOME PEOPLE

製品を使ってみた感想： Our overall experience with Qualtrax has been wonderful! We have been users for over a decade and have watched this company evolve catering to our specific needs. Every issue has been resolved and done so in a very timely and ethical manner. The AHA site makes for a great and easy way to offer suggestions and also to receive support. Our company has had a ROI equivalent to 100's of thousands of dollars with the implementation of Qualtrax workflows. Qualtrax is a powerful tool for effectively maintaining a quality management system within your business. A few months ago the president visited our site here in northern Virginia just to check in on us. How awesome is that!!! As a customer it was very cool to see them take the time to visit our facility and see Qualtrax in action and address any concerns that we may have had. So again, our experience as a whole has been A++++!! Thanks Qualtrax for standing behind your product as well as you do!!

良いポイント:

USER FRIENDLY CUSTOMER SERVICE Workflows

改善してほしい点:

THE LOOK OF THE INBOX PAGE. KINDA BORING...

Great Product for all sizes of Quality Management systems

製品を使ってみた感想： I manage three areas at our site , Q-pulse makes that very easy for one person since everything is documented and recorded in the system. Monthly reports are also easy because of the analysis module which makes reviewing the data easy.

良いポイント:

Easy to use and great customer support. Good help feature so most issues you can figure out on your own. Great record keeping and control on all the business processes in the system. Make audits very easy to navigate since every record is at your fingertips. Being able to make fields mandatory means you never are missing information.

改善してほしい点:

The online training course for the basic version is not the best, not at intuitive as I would like to see.

Quality and Reporting Management system

良いポイント:

The software has various modules and is configurable to your liking. You can customise the workflow to your preferences and have the ability to build forms and templates yourself. It also has an easy access management module. You can also set up workflows for stages with different actions depending on the workflow you need.

改善してほしい点:

The software lacks a proper reporting application for operational staff. In addition, there is no suitable place for administering safety impact risk assessments in line with aviation regulations.

Essential Tool

製品を使ってみた感想： I was handed the Qualtrax platform during my first days on the job and instructed to implement it across the laboratory branch system. The customer support was and is still incredible. The software effortlessly expands to meet our needs. The product development team is constantly adapting and improving the functionality of the system. One of the best gems of Qualtrax is the Users conference that even after 5 years of using the system, still allows me to expand my knowledge of the software.

良いポイント:

Electronic reminders for due date, revisions and document reviews. Workflow module for tracking equipment, CAPAS, customer feedback and a multitude of other activities that are critical to lab management.

改善してほしい点:

The calendar feature on the dashboard has never been useful

Overall a great Quality Management system

製品を使ってみた感想： Overall a great system to use, I find the training courses created by my department very intuaitive. I use the system to pull off training data for our monthly and weekly reports which is great for showing numbers on the training progress within various departments.

良いポイント:

The system is straight forward to use with some excellent features.

改善してほしい点:

It might be better to have more trending in terms of graphs and charts for presenting to senior management.

Qpulse is a great Quality Management software

製品を使ってみた感想： Having used Qpulse now for nearly 15 years, I found it very useful at time for audit when all data is in one central storage area. It also ensure that everyone is using current version of any document

良いポイント:

We used Qpulse CAPA Module to manage a core process within the company. We then found Audit Module was very useful for managing Internal Audits. Document Module was used as central storage area for ISO documentation.

改善してほしい点:

Where one person is named a couple of times within one template, they get an email for every action. Unfortunately they are responsible for a number of separate actions so we had no way around this as we needed each action to be recorded.

Great customer support!

良いポイント:

The customer support is great! A very personalised service with a dedicated account manager for our account. This keeps us organised and means that requests are actioned quickly. The system is logical and relatively easy to use from a supplier approval point of view.

改善してほしい点:

The templates can be restrictive to adjust if you want to amend the SAQ and spec template. You cannot view the portal from the customer perspective so can be difficult to assist with enquires, although our dedicated QADEX support manager is always on hand to help.

Qualtrax - A Customer's View

製品を使ってみた感想： As anyone who has worked with Software knows, software is only half of the package. Customer support, and service comprises the other half. As much as I love the Qualtrax Software, it’s the support and employees that make your company. Every single person I have interacted with has been not only helpful, and friendly, but genuinely kind. The support we have received is stellar and I would recommend Qualtrax for that aspect alone. The site for customers to submit desired features for possible implementation tells me that you take the needs of your customers seriously; that you value our suggestions and needs, which is rare in a company. Usually companies will say they want your feedback but it’s all talk. What you have done to engage your customers in the development process is impressive. Not only did you set the site up you give us feedback on the status of our suggestions. I am truly impressed by your company as a whole. The employees that have worked to help us over the years with setup, updates, renewals and issues have been amazing, I can’t thank them enough.

良いポイント:

The ability to customize the database to fit our needs. The fact that Qualtrax is constantly updating and striving to add features that will benefit their customers is another desirable aspect. I've never worked with a software company that was so invested in there product. Your employees take pride in the work they do and it only takes five minutes of talking with them to see this.

改善してほしい点:

There are some features in regards to the workflows that fall short of allowing us to be truly compliant.

Great EQMS for our business

製品を使ってみた感想： Our business has rolled out 6 modules in 12 months, reached ‘self-taught’ Levels on some modules and we are now relaying on eQMS for our everyday Quality Management.

良いポイント:

It is quite simple to set up, and the configuration process quicken as we implemented more and more modules as they all use similar configuration files and processes. The audit and documentation systems are particularly well designed. Issue manager took more effort to implement and can be challenging.

改善してほしい点:

Equipment manager lacks important features related to the standards particularly for more demanding standards such as IATF or AS. Risk Manager is great for business risks but cannot be configured for H&S individual assessments or FMEA which I think would improve the product greatly.

EQMS Software - All modules

製品を使ってみた感想： EQMS has improved our efficiency when completing most Quality based process, improved our data collection and analysis options.

良いポイント:

Visual looks and add on modular structure

改善してほしい点:

Some difficulties adjusting software, some more functionality would really improve software

Qualtrax Review

製品を使ってみた感想： Overall my experience has been a positive one. Our auditors are pleased, it is easy to use and convenient for keeping our many SOP's organized and controlled.

良いポイント:

Support is ALWAYS there to help! I have sent emails after business hours and they have responded promptly, pleasantly, and most importantly, informatively! I can't say enough how great the support team is. Qualtrax works hard to keep everyone informed about their updates and new features. I have never met a team so helpful and up to date with the times. Their customer interference is beyond great, they are always happy to communicate and always respectful. We've had many audits where our customer's have complimented us on our ability to quickly retrieve documents and provide proof of training, reviews, archives, drafts, etc. We have given all the credit to Qualtrax.

改善してほしい点:

It was difficult to keep up with the updates when it was the responsibility of our IT team, with how busy they are within our company. But Qualtrax has already solved this issue with the cloud sharing. Now they take care of all the updates for us!

Saturnus (EQMS) review

製品を使ってみた感想： We are managing our customer complants much more efficiently. Both in correcting the issues and keeping our customers happy, whilst also implementing effective auditable preventative actions.

良いポイント:

The use of issue manager to drive any process (which dosent neccesserily need to be quality related) is brilliant. It speeds up and streamlines our process' whilst also tracking everything which is great when we are being audited. The audit manager module has saved hours of uploading pictures and typing up audits.

改善してほしい点:

The on screen apperance is a little dated and the apps are a bit clunky.

Flexibility allows adaptation for many uses

製品を使ってみた感想： Qualtrax is helping us track our processes so that we don't drop the ball. We know where each project is and who is responsible. This helps with accountability. Also, it is helping reach a goal of becoming paperless. Many things we used to submit and track on paper is now on Qualtrax.

良いポイント:

The workflows are my favorite feature. They are simple to build and allow the organization to keep track of its processes. For us, knowing who is responsible is key for accountability and keeping things moving. They are simple to build using the workflow designer to create the framework and then the rest is drop down and check boxes. There is no requirement to know code, although they do allow the use of HTML to add functionality and style to the workflows.

改善してほしい点:

Reports only collect data from a single workflow. We have several workflows that are connected and generate other workflows. In order to get all of the information on a single related topic, an audit for example, you have to report on each of the individual types of workflows and collate the data.

Very useful portal for supplier management and complaint management

製品を使ってみた感想： Our complaints procedure is definitely a smoother process with all the information held in one place with the ability to extract management information, including visual graphs, to show trend analysis. Our SLA process is now much easier with a standardised form giving no options for interpretation by the supplier on what information is needed.

良いポイント:

easy to use portal, which you can access all aspects via one single log in. All the relevant information is at your fingertips via the dashboard which is easy to use.

改善してほしい点:

The portal can be slow at times due to busy usage, but not excessively so.

Review of EQMS

製品を使ってみた感想： It has improved our training record documentation and makes it easier to access data during audits

良いポイント:

It met our requirements relating to various ISO standards i.e 14001, 9001 and IATF 16949 with respect to training and document control

改善してほしい点:

The lack of ability to transfer information from UAT site to live site meaning work has to be repeated

QPulse for Research

良いポイント:

Document Management - this allows us to centralize our SOPs in one location and distribute them to our users. Improves our compliance due to audit trail of staff acknowledgement of policy and procedures.

改善してほしい点:

Training module - this is the module we thought we get a lot of use out of. Just doesn't work they way we intended it to. Difficult to navigate\use

Qualtrax is awesome!

製品を使ってみた感想： Qualtrax is an invaluable asset for maintaining our document control and process management. It allowed us to be better prepared for an audit to maintain our compliance within the environmental laboratory accreditation standards. The Qualtrax Onsite Trainer was awesome and ensured that we were confident in using the software. He also helped us expand our tracking capabilities and elevate our compliance system from file cabinets and share drives to a high level, extremely organized compliance system that is all in one location.

良いポイント:

*Easy installation with built in templates *Easy to train staff on how to use software *Audit preparation features built in (Document management, Process management Testing and Training, etc.) *Help Window opens in a separate window so you can view the steps while simultaneously working within your Qualtrax system *Can share templates with other Qualtrax users

改善してほしい点:

*Work flows can be a little confusing at first (but the Customer Support Team will assist you with tailoring the workflow templates to your specific needs)

Time needs to be devoted to learning

良いポイント:

I love that we were involved in the design of the product for our locations. Being involved also has made it easy to adapt the product over time as our needs change or we understand a function better. It has worked great for us on documentation control and non-conformances.

改善してほしい点:

I least like the need for help in setting up some of the modules. While our Service Delivery Consultant was here we did not have enough time to set up audits, work on reports or learn about analysis. Being the administrator was only part of my job and I didn't have enough time after the consultant left to learn about these modules.

Great for organization, great customer support!

製品を使ってみた感想： Qualtrax is a great tool for organizing information, helps eliminate paper with workflows, and is easily accessible. And their customer support is absolutely wonderful. They are quick to respond and always able to help!

良いポイント:

I have been using Qualtrax for over 5 years and my favorite thing about it is the ability to easily organize a lot of stuff. We've found that having everything in one place really helps with keeping things up to date and quickly finding things.

改善してほしい点:

I really like all of Qualtrax, but if I had to pick one thing that I'd like to see improved, it would be to more easily set up email reminders, especially for workflows.

Q-Pulse helps with Quality Management

良いポイント:

Q-Pulse is user friendly, intuitive and easy to navigate. It provides the functionality required to manage documents, audits and assets easily.

改善してほしい点:

I think the training module could be improved. I find it is a little more difficult to use. It would be good it competency matrices could be exported in a more useful format.

EQMS Review

製品を使ってみた感想： This softaware has enabled us to prepare and meet UKAS ISO 15189 standards. There is alot more that the system can offer its users and would recommend that users explore the full potential of the system. We currently only have a few of the modules available to us!

良いポイント:

Simple to use

改善してほしい点:

Additional modules need to purchased seperately i.e CAPA, Audit etc

Best Customer Service!

製品を使ってみた感想： Qualtrax is a great company. We've been using them for over 6 years and it has been a great experience. I would highly recommend them.

良いポイント:

Qualtrax is completely customizable by the user. If you do have any questions/issues, Qualtrax's customer service is fantastic! You can call or email and they actually answer and work hard to resolve your issue.

改善してほしい点:

There are some glitches or hiccups you have to either work around or live with. However, they are constantly upgrading the software and take the user's feedback/needs into account with developing improvements.