RingCentral Contact Centerのレビュー

RingCentral is the best!

良いポイント:

I like how it is easy to use for communicating with our client

改善してほしい点:

It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best

Ring Central

良いポイント:

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome.

改善してほしい点:

Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them.

Positive Experience Overall

製品を使ってみた感想： Overall my experience is good with Ring central, and I have no complaints that outweigh the positive attributes. Ring Central has made it easy for us to work with employees that work remote as well.

良いポイント:

I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.

改善してほしい点:

Sometimes it's really hard to find things and user information, and it is overcomplicated in areas it shouldn't be. I have also found it hard to communicate with customer service.

Best in my recruitment activities

製品を使ってみた感想： Smooth and Fast. Calls are clear, monitoring is good

良いポイント:

Easy and smooth app access. Real time transcription of Voice Mail

改善してほしい点:

UI could be a bit better. A Dark mode will help.

Makes like easy

製品を使ってみた感想： Overall really good easy to use and the calls are nice and clean

良いポイント:

Love the ease of use calls come into the entire team. I feel like we hav infinity possibilities

改善してほしい点:

I wish I could put myself into do not disturb mode when not working. My phone rings constantly when I’m off.

Great customization options

製品を使ってみた感想： We have been using Ring Central for a few years for our business that is entirely remote and it has been great for managing our phone calls.

良いポイント:

We like the ease of setting up the structure of your phone system from the initial answer, department extensions, call forwarding, etc. It's easy to use their admin portal and customize it to your preference.

改善してほしい点:

We had some difficulties with their customer support team as our account managers on file took very long to reply to some of our emails.

Great experience

製品を使ってみた感想： Generally overall great app. I used it in 2 jobs and had no issues.

良いポイント:

It’s convenient, you can download it to your cell phone as well. It’s easy to chat on any platform.

改善してほしい点:

Sometimes faxes fail cause they’re too “large” and you have to send multiple faxes.

Ring Central

製品を使ってみた感想： It is positively and adequately complete its purpose for meeting and communication using technology.

良いポイント:

It is helpful with attending seminars and online meeting.

改善してほしい点:

Sometimes it lags and instruction to connect in an email using phone login to hear conversation is tedious.

RingCentral is essential

製品を使ってみた感想： RingCentral makes tracking call data and responding to clients easy

良いポイント:

Accurate call logs and voicemail transcription

改善してほしい点:

Have been unable to link pipedrive contact info directly to ring so I have to manually put in contact info

Convenience but with cost

良いポイント:

One standout aspect of RingCentral that users frequently commend is its comprehensive cloud-based communication system, which includes robust video and audio-conferencing capabilities. This feature facilitates effortless communication with team members and clients alike. The platform is also lauded for its straightforward setup and user-friendly operation, compatible with a variety of devices such as desktop computers, tablets, and smartphones.

改善してほしい点:

One notable limitation is the call recording storage; on most plans, both on-demand and automatic call recordings are only stored for 90 days.

Good option for voip

良いポイント:

Accessible with app and transferable for use in different regions.

改善してほしい点:

Price was higher than other voip phones.

Worst Experience I ever had

良いポイント:

I was old costumer more then 4 years. in 5th year my card was expired and i try to make payment couple time. Then i called them they told me to wait 48 hours. So i didnt get any notice and i thought it go true. Then 2 months I get a email that they putting me on Collection and I have to pay termination fee around 500$ and they cancel all my number for my business. So I called them and wait 2 hours to fix that issue in the end thats just make me mad because of same questions again and again. Till i just want to pay them and finish with that company.

改善してほしい点:

Nothing Lot of spam calls bad connection and so on

Use Ring Daily to integrate our team

良いポイント:

We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch!

改善してほしい点:

Nothing, it works great for us and we love it!

Ring central review

良いポイント:

I liked how easy it was to get in touch with someone

改善してほしい点:

I don’t think it was super easy to use for a beginner

Worst Customer Service Ever without Exaggeration

製品を使ってみた感想： I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.

良いポイント:

Multiple features at multiple levels of service and offers HIPAA compliance.

改善してほしい点:

High Priced and poor customer service downgrades any positive reviews of this company.

Great overall solution for call centers

製品を使ってみた感想： Overall very satisfied with this program as it is a really complete solution; I worked 16 years in call centers and used it for only 6 months during my last experience and I can definitely tell that I am really impressed compared to all the other call centers tools I used before in all my carreer;

良いポイント:

Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer;

改善してほしい点:

Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out.

Ring Central I grater Starter VIOP for Small Businesses

良いポイント:

It was easy to setup and use on a daily basis.

改善してほしい点:

It lacked a call center environment when we left the company. You were not able to record calls and integrate a RM program.

Very functional

製品を使ってみた感想： Definitely worth using!

良いポイント:

We use this phone software at my job instead of giving us all individual phones for the company. Its easy to find, easy to use and very convenient to have! We call online all the time and it lets us be bale to text and call the clients we need to get a hold of easily. It's hard to miss a phone call too when it's on your computer and it will ring through your headset.

改善してほしい点:

The only con I can think of is that it will take a long time to give you a notification when someone does text you back. If you are paying attention to your ringcentral you can see the red dot notifying you that someone has texted you back but the actual sound and banner notification is about on a 15 second lag behind it.

RingCentral allows me to make phone calls from home

良いポイント:

RingCentral can be used at work (via a regular phone) or on an app on my phone so that I have the option of working from home!

改善してほしい点:

When I get a voicemail, it will show that it was going to my direct extension, however, it went to all of my colleagues on the support team. It's a little misleading when you are trying to figure out who is the best person to call back.

Very pleased

製品を使ってみた感想： We have been very pleased with our use. Primarily we use this for faxes, and that has been great. My partner also likes to Text using a ring central number

良いポイント:

This is an industry standard and has all the basic bells/whistles for communication control

改善してほしい点:

the GUI could use some work. It is easy to use with mtiple folks, could be better

RingCentral - Contact Center

製品を使ってみた感想： Overall, the system works as intended. I wish we can consolidate the apps to use as one, though.

良いポイント:

This is highly custmizable and they have a number of resources you can use to get your contact center going. It also integrates with Salesforce with a live agent option.

改善してほしい点:

It is not as simple to use for the end user. They seem to have a lot of errors when using the contact center solution. You also need to be logged into two apps. They require you to be logged into the RC Phone app AND the InContact browser app.

Helpful

良いポイント:

What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered. They are very patient and knowledgable.

改善してほしい点:

What I like least about this contact center is I have had a very hard time getting a hold of our account manager. I was never able to reach him, which had me constantly being transferred around until I was able to get some answers.

Ring Central - Review

製品を使ってみた感想： - It is a great application overall with ring central.

良いポイント:

- Ring central is very easy to setup and use. - This application has many features like recording, setting up rules for routing calls - This application can be customized to very high extent.

改善してほしい点:

- The pricing can be made more affordable - They can add more features and limits to the applications

great tool for streamlining communication

製品を使ってみた感想： Ability to text with customers from an office-specific number

良いポイント:

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

改善してほしい点:

I would love to be able to mark a text message as unread through the app on the computer. You can do it through the app on a phone, but not if you are using the site or the desktop app. It also be great if you could make notations on messages.

Incredible call center alternative (especially when working from home)

製品を使ってみた感想： Ringcentral is incredible for my small team and has been crucial in keeping us [productive while working from home during the pandemic. Users can call support and each of us gets a notification and the opportunity to answer the call from our computer. Further, it is great for setting up interviews as it's as easy as sending out a link. I couldn't recommend this more to support teams as it has everything you need to help customers along their way when they have an issue.

良いポイント:

Great features for a small/mid size team Great call clarity Incredible management of calls when working from home Fast support and assistance with issues

改善してほしい点:

Not many to speak of. It does what it does and it does it well. I have not had an issue arise that wasn't resolved in a day since it was deployed