キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年

Vagaroとは

予約受付、支払処理、リマインダー送信、ビジネスの宣伝などを行えるVagaroのサロン、スパ、フィットネス向けソフトウェアです。1か月無料トライアルをお試しください。

Vagaroの製品詳細

良いポイント:

I like the professional view and the ease with integration.

改善してほしい点:

Poor customer service with and attitude. Difficult to use for for more then 1-2 people.

Vagaroの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.6
機能
4.6
価格の妥当性
4.7

おすすめ度

9.0/ 10

Vagaroの総合評価は4.7/5です。 (キャプテラに寄せられた3,472件のレビューより集計)。

Vagaroを使用したことがありますか?

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レビューを絞り込む (3,472件)

Christie
Owner
認証済みLinkedInユーザー
スポーツ, 自営業
使用期間: 2年以上
投稿経路

Makes My Business & Life Scheduling Much Easier

4.0 4 年前
動画プレイヤーで日本語字幕を表示できます
Khan Md Mohaiuminul Islam
Khan Md Mohaiuminul Islam
バングラデシュのOwner
認証済みLinkedInユーザー
アパレル、ファッション, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

As a small business Owner, Smart choice to deal daily activities.

4.0 昨年

製品を使ってみた感想: As a small business owner, Vagaro is really helpful. By using the Vagaro app, users can easily appoint the service.
On my end, its very easy to set , and learn the basics, such as scheduling auto reminders and emails for customers. It has the option to identify roles like owner, sales customer service bookkeeper, etc., so I can easily divide tasks.

良いポイント:

Simple to configure and set up; proper guidelines are available for that As a small business owner, it is difficult to handle all the responsibilities associated with running a business. Vagaro really helps me to divide tasks and set automated reminders and emails. Payment options also secure here.

改善してほしい点:

Paying the swipe fee for every credit card transaction is kind of a headache for me. It's a good option to take a one-time payment, like in this situation.

Lindsey
アメリカのNational Recruiting Director
人材派遣、人材紹介, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Recommended for staying organized with health & wellness appointments!

5.0 2 か月前

製品を使ってみた感想: I've had great experience using this software and it always makes it easy to book and keep appointments organized.

良いポイント:

I have always had such an easy time booking appointments with Vagaro. Their scheduling feature is especially easy to use.

改善してほしい点:

This might be the fault of the vendor rather than Vagaro, but once, I used an address listed in Varago to go to an appointment and it was an old address. It would be great if Varago confirmed information like this to avoid issues.

Vagaroからの返信

2 か月前

Thank you for sharing your experience and thoughtful feedback! 🌟 We're so glad Vagaro makes booking and staying organized with health and wellness appointments easy for you. Regarding the outdated address issue, we understand how frustrating that can be. While we rely on businesses to keep their profiles updated, we’re always looking for ways to improve and ensure accurate information. Your suggestion is incredibly valuable, and we’ll share it with our team for consideration. Thanks for choosing Vagaro to simplify your scheduling! 💕

Dometo
アメリカのLash Tech
個人および家族向けサービス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Vagaro lacks Google Business Integration

3.0 6 か月前

製品を使ってみた感想: Overall, my experience with Vagaro was ok. I would not recommend it to new business owners just because of the fact that they are not integrated with Google Business and the price. When people find you on Google and want to book appointments, they get stuck if Vagaro is the appointment platform you are with. This frustrated my potential clients and lost me a lot of business, so I would not recommend it.

良いポイント:

What I liked most about Vagaro was that I can add employees under me easily. It was easy to set up and get my business moving.

改善してほしい点:

I was very disappointed that Vagaro was not integrated with my Google page. It was very difficult to switch from Square to Vagaro because of this. When clients would book appointments, it would go to my Square Appointment Setter because Vagaro would not integrate with Goodgle, which was so odd to me. Also, the monthly payments for an app that doesn’t integrate with Google Business is way too high. As a small business owner it’s very important that we cut corners every which way we can; and I think that the people who decided to charge what Vagaro charges did not have the customer in mind when deciding, just maybe their profit. In the end I had to leave Vagaro because I found a cheaper app that intergraded very well with my Google Business. I have reached out and complained to them about this but got nowhere.

Vagaroからの返信

6 か月前

Thank you for sharing your experience with us. Since you last used the platform, we’ve made significant updates and enhancements to improve our integration options, including addressing some of the concerns you've mentioned. We understand how critical it is for small businesses to streamline operations and maximize value, and our recent changes aim to do just that. If you're ever interested in revisiting Vagaro, we'd happily show you the improvements firsthand!

Kevin
アメリカのSmall Business Tech Consultant
消費者サービス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Beware the inflated reviews and heavy SEO. Vagaro isn't what it seems

1.0 3 か月前

製品を使ってみた感想: Vagaro is absolutely awful. Non-existent tech support couldn't get my booking button up on instagram and google for 4 weeks and counting. Their system is super convoluted and requires a ton of unnecessary steps. You can't just punch in a dollar amount and charge people when you need to do a quick sale. You have to make a customer and add their info. I've had many customers come to me and complain about their online booking system also. I will be taking all my consulting clients off Vagaro

良いポイント:

Vagaro looks great on the surface because they dedicate a tremendous amount of resources to SEO and inflating reviews.

改善してほしい点:

Unnecessary steps for us and for clinets. Awful support. Non-refundable equipment. Booking integrations doesn't work. List goes on

Vagaroからの返信

3 か月前

Thank you for your feedback. Vagaro is a scheduling software designed to help businesses streamline operations, manage memberships/packages, integrate with various tools, and more. Our policy for hardware is nonrefundable, but we are committed to working with you to address the issues you've encountered. Please feel free to contact our 24/7 support team at vagaro.com/pro/contact

Katie
アメリカのOwner
化学, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Vagaro is easy and so convenient!

5.0 4 週間前 新着

製品を使ってみた感想: I use Vagaro as a customer for a few salons in our area. We love the ability to choose the date, time, stylist/tech and receive reminders about appointments.

良いポイント:

How easy it is to make an appointment, and the helpful notification/reminder process.

改善してほしい点:

More businesses need to get on board and use Vagaro!

Vagaroからの返信

3 週間前

We love hearing how convenient Vagaro is for you! 🎉 The easy booking and reminders make scheduling a breeze. Hopefully, more businesses in your area hop on board soon! Thanks for sharing your experience! 💜✨

Christina
アメリカのOwner
小売, 自営業
使用期間: 6~12か月
投稿経路

Salon use made easy with vagaro

5.0 3 週間前 新着

製品を使ってみた感想: I enjoy vagaro for my salon site. Easy to display policies prices and booking

良いポイント:

I like the look my customers can see. Easy to navigate

改善してほしい点:

Wish there was more customize options to choose

Vagaroからの返信

2 週間前

Thank you for your review! 😊 We're so happy that Vagaro makes managing your salon site easy and that your customers enjoy the navigation. We appreciate your feedback about customization options—we’re always looking for ways to improve and will consider that for future updates! Feel free to reach out if you need help or have more suggestions! ✨

Nina
アメリカのFaculty
教育管理, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Book With Ease

5.0 先月 新着

製品を使ってみた感想: I use this app to schedule salon appointments for me and my daughter. It's easy to use, and the appointment reminders are helpful. Since the salon is always busy, it helps me to secure a booking time in advance so I can be sure to get in.

良いポイント:

Easy to use and easy to schedule appointments. After booking, it showed other businesses in the area, and I was unaware of many.

改善してほしい点:

Nothing. It is a very straightforward app to use.

Vagaroからの返信

4 週間前

Thank you for your feedback! We're glad that Vagaro makes booking appointments easy and convenient for you and your daughter. The appointment reminders are a great way to stay on top of your schedule! We appreciate you using Vagaro and hope you continue to enjoy the seamless booking experience. 😊

Taylor
カナダのEngineer
ホスピタリティ, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Vagaro works!

4.0 2 か月前 新着

製品を使ってみた感想: My experience has been good overall. I enjoy that pricing and availability is displayed as a user.

良いポイント:

I enjoy avoiding the back and forth with others to try to get appointments and such booked. It allows for a convenient process.

改善してほしい点:

I dislike that the ability for cancelations its available.

Vagaroからの返信

2 か月前

Thank you for your review! We're glad that Vagaro has made booking appointments more convenient for you. Regarding cancellations, our system does allow businesses to set their own cancellation policies and processes. If you're having trouble, please contact our 24/7 support team for assistance. We appreciate your feedback and are happy you're enjoying our software!

Jennifer
アメリカのowner
デザイン, 自営業
使用期間: 6~12か月
投稿経路

Vagaro for the Team!

5.0 先月 新着

製品を使ってみた感想: My experience with Vagaro has always been really good when booking an appointment with any business on the platform. I've gotten reminders and a link to confirm the appointment the day before which makes the process much smoother to remember. Vagaro is an amazing platform that I will keep using.

良いポイント:

Its booking platform is easy to use and the reminders on the platform are a plus!

改善してほしい点:

The least thing I like about Vagaro is the login process but either than that the platform is easy to use.

Vagaroからの返信

先月

Thank you for your great feedback! We're glad you find the booking platform easy to use and that the reminders help streamline your experience. We appreciate your input on the login process and will continue working to improve the platform. We're happy to have you as a valued user!

Dan
アメリカのCertified Identity Life Coach
健康、ウェルネス、フィットネス, 自営業
使用期間: 1~5か月
投稿経路

Could be better

4.0 3 週間前 新着

製品を使ってみた感想: Vagaro isn't my preferred app. I've tried several and tend to lean towards another due to it's broader portfolio of vendors, reviews and accuracy of scheduling.

良いポイント:

The geography for vendors in my area is nice. The ability to schedule and read submitted reviews is helpful as well.

改善してほしい点:

I wish there were more vendors listed. When searching for "haircut" in my local geography, I've found better apps to provide what I need.

Vagaroからの返信

3 週間前

Thank you for your feedback! We’re glad you find the scheduling and review features helpful. We’re always working to expand our network of businesses and improve the experience for both customers and service providers. We appreciate you giving Vagaro a try, and we hope to continue growing to better meet your needs in the future! 💜

認証済みレビュアー
認証済みLinkedInユーザー
消費者サービス, 自営業
使用期間: 2年以上
投稿経路
ソース:GetApp

Vagaro gets the job done.. ALWAYS SEEM TO IMPROVE

4.0 11 か月前

製品を使ってみた感想: Overall it has been satisfactory, which is why I am still here. The inconvenience of setting up another platform has not been worth the move to another platform

良いポイント:

Ease of use, consistency of good customer service and added features

改善してほしい点:

High email/text marketing costs, high rates to process payments, inability to credit/rollover unused portion of marketing plan ( ie. if I pay for 5k emails and only use 2k, it would be nice to allow rollover of unused portion) Especially due to the fact that there have been many glitches or unexplained sends that were not actually sent!! We have so much wasted money due to this

Cory
アメリカのOwner and Nurse Practitioner
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Great Med Spa office organizing tool

5.0 12 か月前

製品を使ってみた感想: Wonderful! It is used by several members of our staff for various aspects of our clinic operations.

良いポイント:

Ease of use and affordability! Also, HIPAA compliance, inventory tracking, & online booking! This is THE program that holds our clinic together and allows us to continue to operate effectively.

改善してほしい点:

Sometimes, it doesn’t connect well through our WiFi firewall for some reason, but it’s easy enough to hotspot for access if/when this happens.

Colette
アメリカのOwner
化粧品, 2~10人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Great for Salons

4.0 昨年

製品を使ってみた感想: It's really been a great tool. It really does what I need it to do and they are adding to it every day it seems trying to make it better.

良いポイント:

Really like that I can have a different room for each service and it is easy to use

改善してほしい点:

Don't like that there are not better notifications for waitlist. Don't like how weird it is to find our Merchant details each month. The look of it could just be better somehow.

Jeanette
アメリカのOwner
化粧品, 自営業
使用期間: 1~5か月
投稿経路

A great alternative for small business

5.0 昨年

製品を使ってみた感想: I wanted to take a moment to express my sincere gratitude to [sensitive content hidden] for her outstanding support and assistance in setting up my account with Vagaro. Her dedication to ensuring a smooth onboarding process truly made all the difference. Throughout our interactions, [sensitive content hidden] exhibited a remarkable level of professionalism, patience, and expertise. She guided me through the setup process with clarity and precision, addressing all my questions and concerns along the way. Her warm demeanor and genuine enthusiasm for assisting customers shone through, making the experience both productive and enjoyable.

良いポイント:

Vagaro offers incredible value for the money. With affordable pricing plans and a wealth of features included in each, it's a cost-effective solution for businesses of all sizes. You get more bang for your buck with Vagaro compared to other platforms.

改善してほしい点:

Have not encountered any cons so far, everything has been very smooth

Meagan
アメリカのEsthetician
化粧品, 自営業
使用期間: 6~12か月
投稿経路
ソース:SoftwareAdvice

Vagaro for Salon/Spas

5.0 昨年

製品を使ってみた感想: I've had no negative experiences with Vagaro and I don't see myself switching to another software any time soon.

良いポイント:

Vagaro is very easy to use and has a lot of features that other booking software does not. The online booking software and appointment management is convenient for clients.

改善してほしい点:

I do think services or products paid for with reward points should also be able to be paid partially with points if clients do not want to use all of their points. Currently it is all or nothing. For instance, if a client has 20 reward points and is purchasing a $40 product, they should be able to split the payment between points and cash. So far, this can only be done by manually removing points from their account.

Alyssa
セントクリストファー・ネーヴィスのVeterinary Technician
獣医, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Avid vagaro user

5.0 11 か月前

良いポイント:

I am fortunate enough that all the cosmetic places I go to (hair, nail, eyebrows, spay) use the Vagaro software. There I have been using Vagaro for years and I love it. It is easy to use, they remind me of appointments and I can add multiple services to my cart. It's easy for me to share with friends and family as well, and it is just as easy to follow with the older generation.

改善してほしい点:

I like the dark mode featuers on iPhone and Vagaro does not have that but that is not a big deal. Other than that, I have no complaints. It is easy to schedule, cancel appointments and see when your providers have availability.

Md Alam
Md Alam
インドのfreelancer
認証済みLinkedInユーザー
マーケティング、広告, 自営業
使用期間: 無料トライアル
投稿経路

Best Place to book your selfcare appointments

5.0 9 か月前

製品を使ってみた感想: Best place for self care appointment scheduling, once a new customer book's an appointment the next time he don't need to worry about anything as all information are stored. Robust for dealing with every thing.

良いポイント:

All in one solutions for selfcare with easy user interface, robust for managing appointments, class, staff, scheduling.

改善してほしい点:

The landing is little bit slow, with the service offered if there is gif of service even in small size will be great.

Angel
スペインのIT Manager
自動車, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Vagaro is a lifesaver for managing my salon appointments and inventory. It's been a game-changer!

3.0 5 か月前

良いポイント:

Vagaro's appointment scheduling and inventory management features are top-notch. It's easy to use and has streamlined my business operations.

改善してほしい点:

I wish Vagaro had more customizable reporting options and better customer support. Sometimes it feels a bit limited in that aspect.

Vagaroからの返信

4 か月前

Thank you for sharing your experience with us! We're happy to hear that the appointment scheduling and inventory management features have streamlined your business operations—it's always our goal to make daily management as smooth as possible. We offer the premium feature Data Lake to build customizable reports with the system. Our dedicated 24/7 support team is always here to help, and we're continually enhancing our services. Let us know if there’s anything specific we can improve—we’re here to ensure you have the best experience possible! We value your input and look forward to supporting your continued success with Vagaro.

認証済みレビュアー
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 自営業
使用期間: 1~5か月
投稿経路
ソース:GetApp

Vagaro didn't work well, and it was tough to cancel the subscription, Beware

2.0 10 か月前

製品を使ってみた感想: Not real great software, and poor customer service. Its a scammy product and they make it difficult to cancel.

良いポイント:

I wanted to use it for the scheduler and payment processing.

改善してほしい点:

The credit card processor did not connect well to multiple devices, and so I cancelled it. I actually had to pay for the CC processor, but when I went to cancel Vagaro they still forced me to pay another $100 for a "free" CC processor, even though I paid for it. Very frustrating and the support was not good. DO NOT use this application. Its very scammy.

Vagaroからの返信

10 か月前

Thank you for sharing your feedback with us. We understand your frustration with the issues you have experienced with our software. Our hardware team is available to help troubleshoot any issues you may encounter with our products. When redeeming a free EMV reader, it is important to note that you must agree to a 12-month term with our merchant services. An early termination fee applies to your account if the agreement is terminated early. We value your input and are continuously working to improve our services to better meet your needs.

Amber
アメリカのOwner
小売, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Vagaro Is a horrible software, We have asked them repeatedly to remove the false reviews!!!!!

1.0 11 か月前

製品を使ってみた感想: Horrible, Horrible Horrible Horrible Software

良いポイント:

Not much, constant complaints on the online booking, outages, fake reviews

改善してほしい点:

Arrogant, rude, will not fake plant reviews, I don't want reviews period. I trust Google for my reviews, not some podunk reviews from plant clients.

Vagaroからの返信

11 か月前

Hello, Thank you for reaching out to us. At Vagaro, we strive to maintain a standard that ensures fairness and accuracy in all business reviews. If you believe that your review doesn't align with our review standards outlined here: [https://support.vagaro.com/hc/en-us/articles/205167680-Business-Review-Standards-in-Vagaro], please don't hesitate to contact our team for assistance with the matter. If you prefer not to display reviews on your Vagaro page, our premium feature MySite offers the option to remove them from your website.

Kaysan
アメリカのCEO
病院、ヘルスケア, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Varago software is a great value for the price you pay to obtain it.

5.0 昨年

製品を使ってみた感想: The receptionist at our health center is able to navigate effortlessly through the Vagaro CSR interface, while multi-tasking. The clean and intuitive layout is very user friendly for our staff. We are able to gather all a customer details in a few minutes. We can setup accounts quickly in book an appointment in record time. It is impressive how seamlessly a customer and our staff could access the schedule and details of all our wellness staff.Our customers are able to pull up appointments on their phones easily, and I noticed how organized the interface is. The appointment details are neatly displayed, including the date, time, and services, and confirmation of services are instantly sent out without delay. When it comes time to pay, our receptionist can process the transaction smoothly using the integrated payment features of the CSR system. We can offer a printed receipt and an email confirmation, which was a nice touch for my records.Throughout the entire process, I was impressed with the efficiency and accuracy of the Vagaro CSR system. It was clear that the software was designed with both the staff and customers in mind.

良いポイント:

The software is easy to use. It integrates easier with all social media platforms and google calendar, which is critical because so many people use Gmail and google browsers regularly. It's cheaper than Mindbody and they provide everything you need in order to setup a successful health and wellness center especially if you do massages and facials etc. Vagaro allows you to rebook an appointment on the spot from your phone, iPad or desktop, which is super convenient.

改善してほしい点:

It was really hard to setup the services based on how our packages our billed etc., but the technical support was very helpful. The biggest issue was the compatibility of the payment processing machine. We had a hard time trying to integrate it with our Wi-Fi network and eventually had to change to a hard-wired connection instead of Bluetooth. The trouble shooting took too long and figuring out a solution was too time consuming. But the problem was unique to us, and not one you would normally see doing integrations.

Betty
アメリカのMedical Massage Therapist
医療業務, 自営業
使用期間: 2年以上
投稿経路

Easy to use

5.0 昨年

製品を使ってみた感想: very nice I really like the program. It's easy to use and has most things that you need.

良いポイント:

My clients and myself love the reminders. It's easy to use.

改善してほしい点:

I wish we could put a person's name in to find a gift certificate. Also, wish we could have another color for personal time off besides brown. but really I guess it doesn't matter that much. the most I don't' care for is the soap notes, it needs to be more professional looking when printed out. the best soap notes program I used was win city soap notes they were very professional looking and easy to use. Printed out very nicely. unfortunate they are not in business any longer. I use clinic Sense which is ok.

Morgan
アメリカのLash Artist
化粧品, 自営業
使用期間: 1年以上
投稿経路

Vagary makes life easier for me and clients

5.0 8 か月前

良いポイント:

I love that my clients can access all info without reaching out to me directly. I love the reminders they send to clients and helps me manage my time.

改善してほしい点:

I would like for the website to be easier to navigate as far as settings and how to enable certain feature.

Katrina
アメリカのOwner
化粧品, 自営業
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

So easy to use!

5.0 11 か月前

良いポイント:

I love how easy Vagaro is to use. I have been using it for over 6 years now in my studio salon and I absolutely love all of the available features. I also love how easy it is to customize everything for my business and how easy it is to make changes on the go.

改善してほしい点:

I don't like that there is not a feature to book particular services on select days but I did submit feedback about that and I received an email that it is being worked on!

Susan
オーストラリアのProject Manager
建築、設計, 51~200人規模の会社
使用期間: 1年以上
投稿経路

An Amazig Scheduling Solution

5.0 6 か月前

良いポイント:

Using Vagaro is straightforward and it comes well equipped. It makes scheduling easy and fast and we no longer have issues of double booking.

改善してほしい点:

Vagaro is smooth and delivers without problems.