キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Connecteamとは

GPS勤務時間追跡とジョブ・スケジューリング機能付きの、強力で使いやすいConnecteamのオールインワン・アプリ。

Connecteamの製品詳細

良いポイント:

The time clock integration with shift scheduler has been a great tool in keeping track of the ongoing projects.

改善してほしい点:

I don't like that i can't go put in unavailable the employee can only do that.

Connecteamの評価

評価ポイント

使いやすさ
4.7
カスタマーサービス
4.9
機能
4.7
価格の妥当性
4.8

おすすめ度

9.4/10

Connecteamの総合評価は4.8/5です。 (キャプテラに寄せられた327件のレビューより集計)。

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レビューを絞り込む (327件)

Kristina
Admin Specialist
認証済みLinkedInユーザー
建設, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Looks professional, easy to use, and great value for the cost.

5.0 4 年前
動画プレイヤーで日本語字幕を表示できます
Sofwane
Sofwane
アラブ首長国連邦のMultimedia
認証済みLinkedInユーザー
マーケティング、広告, 2~10人規模の会社
使用期間: 無料トライアル
投稿経路

Efficient Employee Management Made Easy with Connecteam

5.0 昨年

製品を使ってみた感想: My overall experience with Connecteam has been highly positive. The platform has truly transformed the way I manage my team and has greatly improved productivity within my business.From the moment I started using Connecteam, I was impressed by its user-friendly interface and intuitive design. Navigating through the platform and accessing its various features was effortless, both on the web interface and the mobile app. This ease of use made the onboarding process smooth for me and my team.Connecteam's comprehensive range of features impressed me the most. The platform covers all aspects of employee management, from time tracking and shift scheduling to task management and communication tools. I found the time tracking and shift scheduling features particularly useful in ensuring proper staffing and simplifying payroll management. The task management feature improved collaboration and boosted productivity within my team.The communication tools provided by Connecteam have been invaluable. The chat feature allows for instant and seamless communication between team members, reducing the need for lengthy email exchanges or in-person meetings. The announcement feature also enables me to share important updates and information with the entire team instantly.Connecteam's customization options have allowed me to tailor the platform to fit my specific business needs. Creating customized forms, checklists, and reports has been immensely helpful in collecting and managing data th

良いポイント:

From time tracking and shift scheduling to task management and communication tools, Connecteam offered a complete solution for optimizing team productivity.The platform's ease of use was also a standout feature. Setting up and navigating through Connecteam was seamless, both on the web interface and the mobile app. It made it effortless for me and my team to adopt and utilize the platform effectively.Additionally, Connecteam's customization options were highly beneficial. I could tailor the platform to suit my specific business needs by creating customized forms, checklists, and reports. This flexibility allowed me to collect and manage the data that was most relevant to my operations.The customer support provided by Connecteam was exceptional. Whenever I had questions or concerns, their support team responded promptly with helpful solutions. Their knowledge and friendliness made the overall experience even more positive.Overall, Connecteam's comprehensive features, user-friendly interface, customization options, and excellent customer support were the aspects that I liked the most. It truly revolutionized the way I managed my team and enhanced productivity within my business.

改善してほしい点:

While my overall experience with Connecteam was highly positive, there were a few aspects that I found could be improved.Firstly, the pricing structure of Connecteam could be a bit more transparent. Although the platform offers different pricing plans, the details regarding the exact cost and included features were not always clear upfront. It would be beneficial to have more transparent and easily accessible information about the pricing options available.Secondly, while Connecteam provides a wide range of features, some users might find that certain advanced functionalities are missing. Depending on specific business needs, there could be a desire for additional features or more advanced integrations with other software systems. Expanding the range of features and integrations could further enhance the platform's capabilities and appeal to a wider range of businesses.Lastly, while the customer support provided by Connecteam was generally excellent, there were occasional instances where response times could have been quicker. Although these instances were rare, having faster response times to inquiries or support requests would further improve the overall customer experience.Despite these minor areas for improvement, it is important to note that they did not significantly hinder my overall positive experience with Connecteam. The platform's strengths in comprehensive functionality, ease of use, and customization options far outweighed these minor drawbacks.Overall,

Connecteamからの返信

昨年

Sofwane, WOW! This is the most detailed review we've ever read, thank you so much for putting the time to write it, we highly appreciate it! We're glad to hear Connecteam has changed the way you manage your business as you can do much more, from the same place, effortlessly :) As for adding more capabilities and integration to the platform, you can count on us that we're on it :) Connecteam is a never-ending idea and we improve it week by week :) Stay tuned for new releases as we have plenty of them coming very soon! Thanks again for your amazing, detailed feedback, we appreciate it very much :) If you have more ideas for improvements, please email us at [email protected] so we can connect and hear more, share our roadmap with you, and get your feedback :) Thanks!

Bridgette
カナダのEducation Manager
美術館、博物館, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

One Stop Shop

4.0 先週 新着

製品を使ってみた感想: Overall, I am super happy with the program thus far. I look forward to seeing it during our busy season.

良いポイント:

If you are looking for a platform that can be your one stop shop for your employees, Connecteams seems to be the best application. From easy chats and updates to scheduling and time clock, and to top it off knowledge bases and courses. The platform is constantly upgrading and listening to their customers feedback, making it more accessible. The platform has been easy to pick up by all staff, young and old.

改善してほしい点:

My only complaint about Connecteams is the issue of inconsistent notifications for when forms have been submitted or approved.

Connecteamからの返信

先週

Thank you so much for your feedback and recommendation! As for the notifications in Forms, please note that each form has its own notifications settings, maybe that's what's causing the inconsistency? If you believe there's a technical issue, please don't hesitate to contact us at [email protected], we'd love to help! Thanks again :)

Josh
アメリカのDean of Students
エンタテインメント, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Buyer beware (you get what you pay for!)

2.0 昨年

製品を使ってみた感想: Their "customer service" is all online through chat, and they will always "put in a fix" and then expect you to go read some stupid newsletter to see if the fix has been implemented. They can't seem to see anything from their end as well, so they're constantly asking me for screenshots or videos of the issues. Their managers don't seem to care either. I had a video chat with one to discuss a bunch of the time-eating features, he didn't take any notes and only seemed interested in one thing that "should've been working," and still doesn't. They clearly don't care that their product is sub-par.

良いポイント:

The employee use and ease is great. They love it. I hate it as the person who has to put things in, it's so un-intuitive and I spend WAY to much time scheduling.

改善してほしい点:

They've clearly not done good product testing in this program, simples tasks like right-clicks and basic functions just aren't there. It's A LOT of mouse clicks to schedule anything. It is sold as a time saving program, but it's not, and I consider myself pretty tech-savvy. It's just very not user-friendly.

Connecteamからの返信

昨年

Thank you for your feedback, Josh. We're sorry to hear you have such negative feelings about the platform and would like to improve as much as we can. As for the schedule - did you try to have a live meeting with your account manager? That can help us understand what's important for you when scheduling your team, and advise on the best tools to do that (templates, open shifts, repetitions, etc.). As for the customer service you've received, the reason the team asks for screenshots or videos is in order to identify the problem. If it's a technical issue that's not happening in all accounts, it means we can't reproduce it. If we can't reproduce it, we can't understand what needs to be fixed. While this can be annoying, it's important so we can help. If it's not a technical issue, we need to understand exactly what you're doing in order to advise. My name is Chen and I'm from the product team. If you'd like to talk to me directly, please email me at [email protected]. Thanks!

Renee
カナダのSafety Officer
建設, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Connecteam streamlines your time tracking, and keeps your team connected!

5.0 3 か月前

製品を使ってみた感想: Overall we are very happy to be using Connecteam and our staff all agree it has made things much easier. From time tracking, to job briefings, milage reports, and gathering documents, there is nothing you cant do on Connecteam!

良いポイント:

Connecteam's time tracking is amazing! To be able to select from multiple jobs and sub-jobs, add notes, and even attachments such as milage, meals, hotels etc, it keeps our time tracking streamlined and simple. This helps our accounting department to be able to invoice for the exact amount of time spent at each clients facility, and gives a large overview of exactly where and what our staff was doing.

改善してほしい点:

Occasionally the app crashes, and it makes it difficult for our staff to sign in/out for the day. It is rare, but when it does happen, it causes a disturbance.

Connecteamからの返信

2 か月前

That's great to hear! Thank you so much for your review! As for app crashes - that shouldn't happen at all. If that issue persists, please contact our team at [email protected] so we can take a closer look at that :) Thanks again for recommending Connecteam! ❤️

Mark
アメリカのPatrol Sergeant
法執行機関, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Little Police Department gets a Big help

4.0 8 か月前

製品を使ってみた感想: The initial implementation was rocky, but as we used it and learned what it was capable of and what features were being added it has become an invaluable tool we use every day.

良いポイント:

Connecteam was easy to set up and deploy. The changes and improvements that came over the last year and a half or so were timely and (with 1 exception that was only an issue for about a month) improved the value of the program greatly.

改善してほしい点:

There is a bit of a learning curve for people who are not used to using an app for scheduling ( I still have officers calling me to make changes on the schedule they have permission to do). There are some training videos now, but initially it was a "learn as you go" program. I still don't know all the uses that the features we pay for can do.

Connecteamからの返信

8 か月前

Thanks for your feedback and recommendation of Connecteam! If you're looking for some tips or 1-on-1 training with our team, please don't hesitate to reach out to us at [email protected] :) Thank you!

Heather
アメリカのGeneral Manager
ファシリティサービス, 51~200人規模の会社
使用期間: 1年以上
投稿経路

A gamechanger for me as a General Manager

5.0 9 か月前

製品を使ってみた感想: Connecteam has helped with managing our employee work time and scheduling tremendously. I have slowly implemented more and more features to benefit our company as a whole and I have been extremely happy with what I have implemented so far. The customer service has always been outstanding!!! Any time I have a question, they have been ready and willing to help me to the best of their ability. I am never disappointed in their service. Even if my question is not answered exactly as I had hoped, they have always offered solutions. Customer service with Connecteam is TOP NOTCH!

良いポイント:

Connecteam is helped my company handle employee timesheets. We previously did timesheets by hand and there were multiple human errors. It was very time-consuming for me. Connecteam has significantly increased our efficiency and improved my ability to prioritize other responsibilites. Implementing the application was a challenge only because our staff was resisting the change. Once they understood the ease, we were able to implement easily.

改善してほしい点:

There have been some small features that I have desired in my use of this platform, but nothing major. A little more customization with the scheduling would be nice. I have had to find work-arounds to fit our business - but it has worked out. I would like to be able to create a pdf of a schedule before it is published. Again, I have found alternatives to make it work.

Connecteamからの返信

8 か月前

Thank you so much for your review! It's amazing to hear how you improved your business operations and payroll process while introducing your team to an easier, more capable solution. It also shows a lot of character of you as a manager, as you managed this change amongst your team, heard their concerns, and implemented it successfully 👏 As for printing the schedule to a PDF, that's definitely a feature you already have in Connecteam! Simply access your schedule > actions > print week 🤗 If there's anything else we can do for you, you know where to find us :) Thanks again for recommending Connecetam and sharing your success story!

Scott
Scott
アメリカのDirector of Operations
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 無料トライアル
投稿経路

検討した類似製品:

Most Valuable APP for SMB Ever

5.0 4 年前

製品を使ってみた感想: Our company utilizes employees here in the US, and numerous remote employees in the Philippines (less than 20 employees). We had one solution for scheduling, another program for task and project management, another app for messaging, and a cloud-based program for time-tracking. Until we found ConnectTeam. Everything we needed (plus more), all in a single solution. Not only did we cut our previous costs by 80%, everything is now in a single solution.

良いポイント:

- Only add the functions you want. Not encumbered by bloatware or features we will never us. - EXTREMELY intuitive. Once create an account, do the 5 minute walkthrough and you feel confident enough to manage yoir company. - Their FREE option is actually very useful and includes 80% of the features. - FLAT-FEE pricing! Once you decide to upgrade (we chose $29 plan) No 'per-user' cost like virtually every other solution. One flat-fee and can add up to 200 users with no hidden fees. - 24/7 live support; even for the free account! When we first got started, we had a couple hiccups, and at 1:30am, their live support spent over an hour helping us get everything working perfectly (thanks again Noam). - Supports overseas employees in other countries natively. E.g. we have employees in Philippines, and the installed the app and verified their phone numbers via text on their Philippines phone with no issue. Can text-message filipino worked through app, even on free mode. - Messaging/chat options are way better than other messaging apps. Like 'voice' chat, and the ability to integrate other formats. Supports rich text. Take FB messenger, Sling, and viber and combine all the good features, and this is what you have. - GPS tracking of all remote employees.

改善してほしい点:

- At the time of writing this review, all admin features have to be done through website, and not through the app (though they say they are working on that). - Could use more hierarchy fratures, other than just basic. Would be nice to see customizable permissions for Administrators (may support but I didn't see). - App only supports Android and iPhone. No desktop app for Windows or Mac available.

Connecteamからの返信

4 年前

Hi Scott! Thank you so much for taking the time to write this amazing review! Please note that there's A LOT you can do as an admin from the app, under the the ADMIN tab. Make sure to reach out to us for further assistance if needed :)

Charyl
アメリカのOwner / Instructor
スポーツ, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Online Breakroom

5.0 9 か月前

製品を使ってみた感想: Very easy to use and set-up. Employees use this platform more than they used CrewApp.

良いポイント:

I'm able to send the schedule, allow team members to request time off, and clock in with 1 app. We can also stay in touch with announcements from home or the pool deck.

改善してほしい点:

The documents and knowledge base area is a little tricky to set-up, but it's super powerful. Once I learned it, it's amazing.

Connecteamからの返信

9 か月前

Thank you so much for your review, Charyl! The fact that you can do so much using a single app, whether you're in the office or on the go, is what Connecteam is all about :) We're super happy to hear your team finds the app valuable and simple to use as a single solution for all work-related matters they experience on their day-to-day, especially after using multiple apps on their private phones instead of one. Thanks again for your recommendation, we highly appreciate it ❤️

Anders
Anders
デンマークのProduction Supervisor
認証済みLinkedInユーザー
食品、飲料, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Fantastic time clock software with a ton of extra features

5.0 昨年

製品を使ってみた感想: We have saved time for the administration. We have gotten more clarity over our spend hours. Employees have gotten a better information and news overview. Employees have gotten a greater insight and clarity of hours. I could go on with all the extra benefits we have found using this software.

良いポイント:

It is hard to summarize. The software covers so many different platform uses. We primarily use it for time clock features but we get so many extra possibilities presented: - tracking of incident reports- Easy communication platform for important news, updates etc. - HR tracking of skills and courses- Travel expenses- Task management- Etc-

改善してほしい点:

Sometimes it is hard to find the correct way to setup a feature or function because there is a settings tab under each function.

Connecteamからの返信

昨年

Andres! Thank you so much for your amazing review! It's great to know you are happy with Connecteam and find it efficient for your business! Connecteam is an all-in-one platform. It means that it suppose to replace multiple tools businesses need to manage their team and have them all under one roof. What makes Connecteam different than other software, is the capability to build the app exactly to your needs, meaning activating and paying only for the things you actually need. That way, you're not being overwhelmed and not paying for stuff you don't need at the moment or at all! Because of that approach, each product in the platform has its own set of UI, capabilities, and settings options. And, of course, you have the main settings menu for all general options :) Hoped that helped clarify why things are built the way they are :) Thanks again for your review!

Michelle
アメリカのCEO
セキュリティ、調査, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Outstanding

5.0 7 か月前

製品を使ってみた感想: Helps me be very organized and makes my life easier when it comes to time sheets

良いポイント:

Small business support. Helps manage schedule and time sheets efficiently

改善してほしい点:

When you invite people it makes them work the job instead of letting them see it

Connecteamからの返信

7 か月前

Thank you so much for recommending Connecteam! It's great to hear you can manage your employees' schedules and timesheets efficiently :) What do you mean by "When you invite people it makes them work the job instead of letting them see it"? Not sure what you refer to... Could you please contact us so we can assist? You can reach me directly at [email protected] or contact our support team via live chat. Thank you!

Shanna
アメリカのDirector of Business Administration
石油、エネルギー, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Connecteam has been a complete Game Changer for our company!

5.0 4 年前

製品を使ってみた感想: Overall experience is 150% wonderful! Their customer service is the best! The best thing about Connecteam is that it can work with any type of business. It is so customizable!!

良いポイント:

We had been looking for a program that would provide a "one stop shop" for communicating with our employees who are in the field 98% of the time and stumbled across Connecteam while looking, about 1 1/2 years ago. This platform has completely changed how we do almost everything relating to back office, communication and safety! It is so user friendly, not only on the back side but to our employees. It has cut down on so much paperwork and allowed us to train people during their down time in the field instead of having them come into the office. I could go on and on....we use Connecteam for Safety Training, Announcements, Time Clock, Benefits, Repair Orders, Flash Reports, etc. It is AMAZING!!

改善してほしい点:

I don't know if there is something I like least about Connecteam, maybe that they are still developing the software. Which is really a good thing....everything we have communicated with them such as suggestions they take very seriously and most of the time the next update you have what you need!

Connecteamからの返信

4 年前

Wow Shanna!! Thank you so much for taking the time to write a detailed review about Connecteam! Connecteam's development will never "end" :) We're always adding more and more capabilities, improving existing features, and use customer feedback to pursue the best in class product experience!

Sierra
アメリカのCorporate Sales, Operations and Marketing
健康、ウェルネス、フィットネス, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

All of the tools I need in one place

5.0 3 年前

製品を使ってみた感想: Wonderful. The software is easy to use and makes things quick to work around.

良いポイント:

I love that it allows me to do my basic day to day scheduling, time audits and staff management. The features that won me over though, were the messaging capabilities, the training portals and the quiz features. In our industry we change sales often. I love having a quiz feature to publish the sale and make sure my team is updated on all of the ins and outs.

改善してほしい点:

I wish this had a payroll processing feature so it could be a complete all-inclusive program, currently I export my teams timeclock and send to payroll. If payroll could just log in and distribute that would be amazing.

Connecteamからの返信

3 年前

Thank you for this amazing review Sierra! You can't see it from here, but we're blushing :)

Rufus
アメリカのManager
セキュリティ、調査, 51~200人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Fantastic Product

5.0 5 年前

製品を使ってみた感想: I love Connecteam and they are fantastic group of people getting the job done. This product really works!

良いポイント:

The product is really to use. I love their tech support on how they handle things and guide you on how to properly set up the product. The software is fully customizable, affordable and you can contact your employees without having to call every single individual. You post some forms and our team responds, and voila! The pricing is upfront and no BS sales call to swindle you in purchasing a really expensive software.

改善してほしい点:

It's online software. It had one issue of downtime for 2 hours but besides that the CEO apologized and the teams were working really hard to get the system back up and running.

Connecteamからの返信

5 年前

Thank you so much Rufus! We're happy to have you guys onboard with Connecteam. Thank you for taking the time to write your feedback, it's highly appreciated!

Dean
スウェーデンのHead of Logistics
家具, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Best price worthy software we used!

5.0 4 年前

製品を使ってみた感想: We pay for a product and get in return something that makes our job much more easier.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.

良いポイント:

Product is price/quality top notch. Its has sometimes some small bugs, but the awesome guys [SENSITIVE CONTENT HIDDEN] always fix that issue within 5 minutes. The most I like on the software is the beautiful design of the desk version and the app. With integration of our logo, all our employees like the app! It gives a personal touch to the app

改善してほしい点:

As a more new company compared to competitors the app sometimes shows some small bugs. This is quite fixed easy by the guys from their support.

Connecteamからの返信

4 年前

Hi Dean, We appreciate you taking the time to review us! It's great to hear you're happy with the product experience of Connecteam as an all-in-one solution! It's important for us to provide a real all-in-one solution to businesses, not only from the product side of things, but also from the pricing perspective. So we're super happy to hear you're satisfied with our affordable plans and customer support. Thanks!

Tayfun
ドイツのOwner
運輸、トラック、鉄道, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Best all in one employee app.

5.0 昨年

良いポイント:

connecteam has got everything you need to manage employees which working outside the office. you can get every information you choose from you employees so its like you did the job by your own.

改善してほしい点:

nothing. its great. we used it over 4 years.

Connecteamからの返信

昨年

Thank you so much, Tayfun! We're happy you've been with us for so long, through the ups and the downs, and grown your business with Connecteam :) Thank you for your warm feedback and recommendation!

Angela
アメリカのOffice Manager
病院、ヘルスケア, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Glad to have found this.

5.0 2 年前

製品を使ってみた感想: I'm happy with Connecteam, and I'm glad I found it.

良いポイント:

It has a wide variety of features that have allowed us to move our payroll and HR to a virtual platform. Clocking in and out and tracking employee hours and location is a great feature.

改善してほしい点:

It is not completely intuitive in all the areas of use, there are SO many helpful features, its hard to keep track at first. Nevertheless support is incredible and you can learn quickly if you reach out.

Connecteamからの返信

2 年前

Thank you so much for your review, Angela! We're happy to hear Connecteam helps you and your team be more productive and get more done :) Yes, some features are more advanced than others, but all features and capabilities have supported videos and articles to make things simpler. We're also happy that you have found our support team to be helpful and responsive! Thanks again for taking out the time to review our product and services!

Austin
アメリカのManager
セキュリティ、調査, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Really like Connecteam and I think you will as well

5.0 3 年前

製品を使ってみた感想: Really like Connecteam. I have deployed it one and was very happy and when I changed employers I deployed it for my new team as well. The platform is absolutely packed with features and you can get really granular with customization. It’s kind of the Swiss Army knife of personal management platforms. Customer support is great too.

良いポイント:

Super easy to get set up and going. Packed full of features!

改善してほしい点:

Occasional feature malfunction when a new update is pushed, but is always resolved in a couple hours.

Connecteamからの返信

3 年前

Thanks for the awesome review, Austin! We're happy to hear you can do a lot from the same place using Connecteam :)

Nyla
アメリカのFounder & Owner
ホスピタリティ, 11~50人規模の会社
使用期間: 無料トライアル
投稿経路

This is the greatest thing ever.

4.0 6 年前

製品を使ってみた感想: Overall, I am BEYOND satisfied with Connecteam. Despite the very long wait times for escalated support, the software is well-built and so far works as it should, so escalated support isn't something one would need often anyway. It is feature rich, and very affordable. Worth every penny, and I am so happy that I stumbled across this.

良いポイント:

Want to design your own employee app? No, seriously... a REAL app? Connecteam is for you. Want to add custom features such as a mobile time clock, work schedule, event calendar, incident report app, reimbursement report app, online education center, custom push notifications, digital company handbook, in app messenger, team self-assessment, team surveys, a mobile help desk, and much much more? Connecteam is for you. It is ready to right after sign up, and scaling up seems endless. I could rave for days - l.i.t.e.r.a.l. days about everything I love about this software - but I don't have the space. What I will say is that Connecteam has solved every problem I've had since starting my business that I paid over 2x as much for other programs to do that couldn't. Connecteam is what all other 'create your own app in a few clicks' companies wanted to be and promised to be.

改善してほしい点:

I only have 2 dislikes - that's right... out of all the amazing features and functionality available in Connecteam, I only dislike 2 things about the software. Just pause a moment before I proceed and let that sink in. Cons: The 1st con actually isn't a software issue. It's a support issue. Support is readily available, super polite, and extremely responsible. However, for elevated tasks, a ticket must always be created and escalated and the wait times for that are extremely, extremely long. Need help setting up a feature? Connecteam support is there almost instantly willing and ready to help. Need help figuring out why said feature is doing something wonky? Sorry, gotta create a ticket for that. Right now, I'm still waiting on a resolution for a bug I reported over a week and a half ago. Thankfully, the bug doesn't restrict my ability to use the software. It's more of a cosmetic issue. The 2nd con is that there is a feature in the software called 'Workflows'. In brief, it allows you to set up an app within the app of sorts where app users can enter info or submit forms, and someone else (such as a manager or payroll approver) can review what was submitted and update the status (to something such as approved or rejected, for example). The problem I have is that there is no way to leave a note to the submitter after reviewing the submission. You can't leave feedback or praise, you have to start a chat to message someone which means backing out, extra clicks, etc.

Connecteamからの返信

6 年前

Nyla! Thank you for this incredible review!! We appreciate the time you've spent on reviewing us. My name is Chen and I'm from the product team and I'd happy to reply to your awesome feedback: We work hard to make Connecteam a true all-in-one employee app. We release new features, enhancements and general fixes on a weekly or even daily basis. It would be a lie to say that this approach to product management doesn't come with a toll.. It means that we will have glitches and we prioritize it by many considerations. Cosmetic glitches are usually less urgent but I promise you that we get to ALL of it! You'll see :) As for the Workflows - I agree! Stay tuned for amazing new capabilities coming to the Workflows in the next few weeks. The notes support for mobile and much more is coming your way. We always revision features according to customers' feedback and this has come up a lot, that's why it's in our roadmap for Q1 of 2019! Thanks again for putting the time, it's golden to us!

JoAnna
オーストラリアのExecutive Assistant
機械工業, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Connecteam Is A Team Connected!

5.0 2 年前

製品を使ってみた感想: The best thing? The Connecteam support staff are with us every step of the way on our journey and this is what makes the difference. Sometimes, you purchase an app and there is no support at all – they take your money and you never hear from them. But with Connecteam, you are assured support with real people in real time! I can’t thank this team enough for their collaboration and their incredible assistance. You really believe that you are a partnership, that your success is their success. Don’t hesitate to reach out to these guys, they are quite simply, awesome!”

良いポイント:

I give Connecteam 5 stars (6 if I could!) - The app has bought together all of our systems into one place. Using the app on mobile phones, we are now paperless, the technicians can clock on and off easily and can write their repair notes effectively, and with the touch of a button, it goes back to the office in real time. Our labour efficiency has stabilised, our invoicing of customers is now done within 24 hours, and our profit margin is a lot healthier, meaning smiling faces on the Board of Directors!

改善してほしい点:

No cons to this application. We would like however to have the techs diary sync with their hours that they actually worked.

Connecteamからの返信

2 年前

JoAnna, you're making us smile :) It's amazing to hear you're able to better manage your company's day-to-day with Connecteam, saving costs and bringing people together. We're super happy to hear you're satisfied with our customer support teams, they really go the extra mile every day in order to provide the best service for our customers. We thank you again for the time you took to write this review! Have a great week!

Sara
アメリカのGeneral Manager
飲食店, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Couldn't support my team without this app - GAMECHANGER

5.0 9 か月前

良いポイント:

Connecteam lets me manage my employees effortlessly. Everything is in one place - our Schedule which we use daily for picking up, switching shifts, requesting time off, viewing a week, a day or a month in advance. The Task assignment option is great for delegating assignments, keeping up with employee productivity and sharing lists. I love the chat feature to keep us all connected. This app is really a to-do list, calendar, shift manager, time-keeper, and messenger all-in-one. This takes the place of what might be several apps. It is a priceless tool in my day-to-day workload that makes everything seamless.

改善してほしい点:

I wish the clock-in aspect was a little easier to punch in and out when on the go, but overall is easy to maneuver.

Connecteamからの返信

9 か月前

What an awesome review, Sara! Thank you so much for sharing how you use Connecteam and how it benefits your business, it's truly amazing to hear :) The time clock has a big button, covering like 40% of the screen so users can clock in instantly. What do you think can be improved in that area? I would love to hear your thoughts! Please contact me at [email protected] so we can connect :) As for the support chat - we have 24/7, live, human reps available :) Sometimes, when there are simple questions that their answers can be easily found in our help center, the bot kicks in to refer the user to the right answer, but if it's not the bot - it's 100% human being :) Thanks again for the awesome review, we love helping small businesses grow and thrive so reading this review truly warms our hearts ❤️

Karen
アメリカのAdministrative VP
建設, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Explore the features they are gems

5.0 2 年前

製品を使ってみた感想: I am getting the forms and documents I need from the field. They were using paper forms before this and would lose them, forget them...bottom line we would never get them in the office. Getting the documentation keeps us OSHA compliant and helps us with unemployment claims if we had a legit reason to terminate someone. Also, I cannot stress enough, their support is fabulous. I scheduled a training online and the rep that helped me, [SENSITIVE CONTENT], was phenomenal! She continues to reach out and offer to help. She showed me all of the extra features that I really did not anticipate using and I am so glad she did.

良いポイント:

I love the ease of implementation. The software automatically sent invites to the users to download the app. The form creator gives so many options to use forms already created or to create one of your own. The forms are simple and can be signed from a mobile phone. Signatures are critical for documentation of training, write ups, injury reports etc.

改善してほしい点:

Unless a user purchases the expert version there are limits to the number of jobsites you can use GPS tracking on. With the level that we have we are limited to 10 jobs. I would be much happier with the ability to have 15 to 20 without having to upgrade. We are working with the limits of 10 for now because there really is a large jump in price.

Connecteamからの返信

2 年前

Amazing review, Karen! Thank you so much! It's great to hear Connecteam helps you better manage your business and team, save time, and automate day-to-day workflows. As for the capabilities you're looking to have in your plan without upgrading again, the best would be to communicate that to your Customer Success Manager at Connecteam and ask if there's something that can be done to help :) Thanks again for your positive detailed review!!

Maddy
アメリカのAccounting Specialist
小売, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Highly Recommend, this program can grow with you and for you.

4.0 2 年前

製品を使ってみた感想: Overall the Connecteam team was very helpful. We took a lot of time before deciding to invest our time into this software to take it company wide. We had several zoom calls and emails back and forth asking questions about the features we required. Most of these features were included, in the process, or on the list to be added which we really liked.

良いポイント:

Once you get the hang of navigating the software, learning what does what and what affects what, it makes scheduling and timeclock tracking efficient. It does take some time getting used to (as does learning any new system) but overall, we are happy with how it has made payroll and scheduling more uniform for our company.

改善してほしい点:

The most common issue we run into is the Kiosk app. Some users refuse to use the app on their phone (perfectly fine with us, we give all employees the option). When they use the kiosk, we have glitches every now and then that are very difficult to duplicate to therefore get assistance. We are certain some errors are a mix of the tablet fault and Kiosk faults. The Kiosk is used everyday at several locations.

Connecteamからの返信

2 年前

Thank you so much for recommending Connecteam, Maddy! It's great to hear you are able to grow and scale with Connecteam and find it useful and easy to use. As for technical issues with the Kiosk app, our team always tries to help and resolve issues when needed, but as you mentioned, if they are hard to replicate and don't always happen, it is more difficult to understand what to fix :) That said, stability improvements that are being released regularly may be helpful! Either way, we're always here to help with anything, so please don't hesitate to reach out! Thanks again for your review :)

Samuel
オーストリアのSenior Manager
レジャー、旅行、観光, 51~200人規模の会社
使用期間: 1年以上
投稿経路

great product, even better customer support

5.0 昨年

良いポイント:

speed of softwaretemplatescustomer supportnew featuresopen communication from team

改善してほしい点:

costgoogle calendar automatic API update

Connecteamからの返信

昨年

Thank you so much for your feedback and for recommending Connecetam :)

Michael
アメリカのDirector of Operations
環境サービス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Connecteam Saved my business!

5.0 2 年前

製品を使ってみた感想: Connecteam so far has been a complete game changer for my small business. Over the last ten years I have struggled a bit with organizational structure, amongst other things. As most small business owners will tell you, you are not just the owner operator, you are also the production manager, the human resources department, the accountant, IT, marketing, and R&D. Of course this can become overwhelming, and at times a little chaotic. Connecteam brings all of these individual departments under one beautifully user friendly and structured roof! I was so suprised at how quickly I learned my way around the software, no doubt in part due to the Connecteam staff always available to help in a moments notice. From there it completely streamlined my business. I save so much time now basically running my entire business from one piece of software. I really am truly grateful to Connecteam for this. All I can say really is thank you so much, you've been a lifesaver!!

良いポイント:

The services that help my business most are creating my work schedule, the ability to create and add fillable forms to shifts, and keeping track of hours and locations of my employees!

改善してほしい点:

I have zero complaints. If I HAD to give one suggestion for improvement, I would say that it would be great to have some creative control and editing power over the look of a completed form.

Connecteamからの返信

2 年前

Micahel, you gave us the chills! Your story is our vision. Your business owner experience and how you tell it are inspiring. We're so happy Connecteam helps take some of that weight off your shoulders :) Thank you for the lovely review, we love it!

Elaine
英国のQuality and Results Manager
非営利団体運営, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Connecteam six months in

4.0 7 か月前

製品を使ってみた感想: Overall, the experience has been amazing. It has been a long journey, and we are still looking at rolling out some features to our teams. It has been challenging but anytime we have had an issue, the team on live chat has been outstanding and never failed to find a solution for us.

良いポイント:

Absolutely fantastic customer support in the live chat function. They never fail to find me a solution and explain it with pictures and videos (specifically set for my organisation). An amazing resource, available around the clock. The videos and articles in the help section are also very useful. Great layout in the kiosk. Ability to integrate time clock, courses, time off and job scheduling made our transition from paper to digital so easy.

改善してほしい点:

With three buildings, and various teams within those buildings all on different hours and shift patterns, it has been difficult to find a way to make policies work for us. We have managed this but it has been challenging.

Connecteamからの返信

7 か月前

Thank you so much for your review and feedback! We're happy to hear you were able to overcome the challenges you've faced, but would love to hear more about it if you need our assistance or tips :) You can contact me directly at [email protected] at any time. Thanks again for taking the time to recommend Connecteam!