キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Epos Nowとは
Epos Nowは、クラウドテクノロジーのパワーを通じて、あらゆる規模の企業がその可能性を最大限に引き出せるよう支援します。
The thing I like most about the software is that I can access my data and sales information from anywhere. I can check/make changes at home from my mobile device, home desktop, or my laptop.
Sometimes it is difficult to get through to a technican and I do not always receive a response to tickets that I raise.
レビューを絞り込む (485件)
I highly recommend this business.
良いポイント:
The till system works seamlessly for my business. This is what I have been looking for. I really like the ability to check my reports using the cloud option. So I can check reports even when I’m at home.
改善してほしい点:
I can’t really look at anything negative at the moment for the service they provide
Epos Nowからの返信
4 か月前
Dear Aaqib, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now
Works for our store!
製品を使ってみた感想: Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving! Very helpful customer service group!
良いポイント:
Flexibility and customization of the software.
改善してほしい点:
Integrations - We have a few integrations - Shopify, Mail Chimp (which was discontinued), Postal options, etc. The integration we're least pleased with is Shopify. Everything is an add on which makes it hard for small startups.
Excellent experience
製品を使ってみた感想: perfect , [sensitive content hidden] was amazing, she went the extra mile to help
良いポイント:
everything, the staff are amazing, mainly
改善してほしい点:
none every thing was perfect , the staff werw so helpful
EPOSNOW IS A SCAM!!!!
製品を使ってみた感想: The worst nighmare ever...the lies is unbelievable in that they promise you everything you ask for but 1/2 the options aren't available & you DO NOT GET YOUR MONEY BACK EVER regardless of who you complain to & no messages are EVER returned...STAY FAR AWAY FROM THIS COMPANY IN THE U.K & I cant believe they infiltrated the U.S...but it's a matter of time before everyobe will see who they are!
良いポイント:
ABSOLUTELY NOTHING!!! There is no liking other than the monitor looks a little appealing but thats it!
改善してほしい点:
There's nothing at akl to like the most or the least its 100% a scam & a disaster to understans,operate & dealing with the staff?? It would be MINIMUM 10 pages long as to addressing that specific issue of incompetancy...basically what I'm saying is DO NOT ENTERTAIN EPOSNOW! Thats the warning.
Epos Nowからの返信
2 週間前
Hello Sam P, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at [email protected]. Thanks again for your share, Epos Now.
The most comprehensive EPOS solution
製品を使ってみた感想: We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports, stock reports and instantly add products across my stores.
良いポイント:
The most comprehensive EPOS solution for retailers. Cloud data and live sales on your app which by the way is equally as good. I have seen a fair few and this is by far the market leader.
改善してほしい点:
I've personally had a bit of bad luck with printers, but thankfully I took the care plan which allows me to warranty my equipment no quibble and quickly.
Don't buy their system - it's a SCAM
製品を使ってみた感想: Not good at all i do not recommend this at all
良いポイント:
I do not recommend this system or company
改善してほしい点:
This company scams people off their money and every time we have called about an update of payments they either hang up or say there's nothing they can do.
Epos Nowからの返信
3 週間前
Hello Sade B, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, but unfortunately did not hear back from you and therefore could not validate your experience. If you still wish to discuss your review, please feel free to reach out to me and my team directly at [email protected]. Thanks again for your share, Epos Now.
Fraudulent company, stay away
製品を使ってみた感想: Worst mistake I’ve made in my business, will never go near them again
良いポイント:
They are scammers, do not make the mistake of purchasing from them
改善してほしい点:
They convince you to signing 1 year contract, but they tie you to a 3 years contract for a protection plan that you didn’t ask for
owner/GM and supervisor
製品を使ってみた感想: customer service is good..so far good experience with EPOS. easy to programme product. also they need better connectivity with their 4G or 5G they offer for c.c processing. hand held device need some improvement.
良いポイント:
works great and easy to use ..easy to programmed and put the staff member time clock also.
改善してほしい点:
only thing they need to improve is if handheld credit card device donot work or communicate with pos we should able to enter manually credit card to process. rather than that is works fine
Good till system and easy accesible till system to use
製品を使ってみた感想: Overall,i'm satisfied with Epos Now till system and would recommend it to anyone looking for easy access till system and customer support also good
良いポイント:
I have started using Epos Now a month ago . I have not came across single issue. it is easy to access.
改善してほしい点:
adding all barcodes a bit lengthy procces can resolve it to add all of them very quickly
Epos scam stay away
製品を使ってみた感想: Shit mangers dont even want call or anything even when they say i first point contact
良いポイント:
I did there a scam stay away they lie on phone and then ask them for copys they dont want give
改善してほしい点:
They want take over you please dont go with the.
Eposnow - a great system
製品を使ってみた感想: My experience with Eposnow has been very good. I have had a number of occasions where I have needed to call the helpdesk and every time, the person has solved my query easily and with patience.
良いポイント:
Eposnow is very simple and easy to use but on the odd occasion that I do need assistance, the help desk are always on hand and quick to help.
改善してほしい点:
I had a minor hiccough when I first joined and was not told about the need to have integrated card payments and subsequently incurred an unexpected charge. However, this was rectified.
The worst company I’ve ever seen
製品を使ってみた感想: I would never recommend this company. The customer service I’ve experienced has been a joke, no refund 7 months into contacting them about it, absolutely no help. Closed my ticket without issuing the refund, I attached bank statement proofs of the money they took from me and there has been absolutely no help giving me back my €113, the worst I’ve ever seen in my life. How a successful company can take €113 off of a small business, not even send the product I was charged for and still not giving my money back after receiving proof? Unsure how this is even sustainable. Robbing from small businesses, absolutely disgusting and shocking behaviour. How many customer service representatives have to send it on higher to get a refund? I would never recommend epos now to anyone.
良いポイント:
Nothing. There has been no help given to us at all.
改善してほしい点:
Epos now scammed me out of money. I purchased a full bundle in January for €113 and never received the till, now 7 months later I’m contacting them every day for my refund and being passed around like a spare part with absolutely NO help from anyone of them.
Epos Nowからの返信
3 か月前
Dear Stacey D, Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and understand how frustrating and disappointing it has been for you. We genuinely appreciate your patience and would like to assure you that we take your concerns very seriously. It is concerning to learn about the difficulties you've faced in obtaining your refund and the lack of assistance you have received. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience and stress this has caused. We want to assure you that we are committed to resolving this matter for you. Please email us at [email protected] with your details and any relevant documentation. Our dedicated team will prioritize your case to ensure a swift resolution. Thank you for bringing this to our attention. We value your feedback as it helps us improve our services and support. Best regards, EposNow
Run away from Epos now
製品を使ってみた感想: But perhaps the worst part of my experience with Eposnow was the unexpected bills. I signed up for their service based on their promise of no hidden costs, but****** ONE YEAR after using******their system, I was hit with an unexpected bill for services I never agreed to. When I tried to reach out to their customer service team to get it sorted, I was met with the same unhelpful and unresponsive service as before. also they forced me to pay those service I never used and agreed.Sadly, I'm not the only one who has had issues with Eposnow's billing practices. A quick search online reveals countless other customers who have been hit with unexpected charges or bills long after they thought they had paid everything.Overall, I would strongly advise against using Eposnow for your business. They seem to be more interested in selling their product than providing any sort of quality service or supportRUN AWAY DONT USE VERY SLOW ALSO CAME WITH FAULTY.Ended up I had to spend another 3k to setting up other pos system.
良いポイント:
"I had an extremely disappointing experience with Eposnow. Firstly, their customer service was incredibly unhelpful and unresponsive. I had an issue with my POS system and it took days to get any sort of response from their support team. When I finally did hear back from them, they weren't able to resolve my issue and I was left feeling frustrated and unsupported.To make matters worse, the product arrived late, long after my business's opening day. Despite the delay being entirely their fault, Eposnow didn't seem to care about the impact it had on my business. It was incredibly frustrating to have to make do without a proper point-of-sale system for several days, and it had a significant impact on my sales.
改善してほしい点:
I dont have anything else to say for this company speechless
Great Till Software
良いポイント:
It's super easy software to use and it's cheap compared to other ones out there. Till system is great and you rarely have any problems and when you do customer support its amazing. It has changed over the years (been using it since 2017) and they just keep getting better without any additional charge. It connects to shopify and keeps your inventory in sync, which is awesome. Overall honestly, its a great software/till system and I wouldn't hesitate recommending this to anyone.
改善してほしい点:
**More like I wish they would have the following** If you don't save any chances (eg when doing a purchase order or editing product items) it doesn't give you a warning before you close the tab. This can cause issues from time to time and would be handy to have a pop-up when closing the tab if the changes are not saved. Shopify app can mess up sometimes and sync the order twice which causes inventory issues but this has to do with the external app rather than eposnow but would be nice to have it fixed. Having the ability to scan the purchase order would be a game changer. for example, currently you can scan the product barcode and then you have to put in the quantity you received. If you can just scan a product and it automatically populates the quantity by 1, this would reduce a lot of manual input.
Extremely Disappointing
製品を使ってみた感想: I am so disappointed in EPOS NOW support. My system is running extremely slow and my staff and customers are complaining. Support tried everything they could and even sent a replacement computer. Neither has worked. I reached out to their online community and was told support would call me. That was 3 weeks ago. Software is buggy and and the IBC integration has issues completing the sale on EPOS. I have called IBC and they have assured me the issue lies with EPOS. Have requested call backs and raised tickets and no response. Regretting this purchase. Thank you for your response but guess what...still no call or response from your team. I will be contacting AMERICAN EXPRESS and refusing charges until such time your company can provide the service I am paying you for and you agreed to provide. Since my last update 1 week ago, I received a call from [SENSITIVE CONTENT HIDDEN] who was very helpful. He took a video of my system running very slowly and a copy of the system logs. He said they would get back to me and here we are 1 week later with no response. This is becoming a real pain in the a**. This is not right and not the way any customer should be treated. How do I go about getting a full refund at this point??????? Another update, still no response from anyone at EPOS. Complete Radio Silence. Our IBC terminal stops working many times a day now and our system is unassigning the license at least once a day. The problems keep piling up and no one responds from EPOS.
良いポイント:
I like the User Interface but thats about it.
改善してほしい点:
The constant problems. My system runs so slow my staff does nothing but complain about it. It takes 5 to 10 senconds for the cash drawer to open. The systems boots us out at least once a day. The IBC integration is a joke. I have assured by IBC that the issue lies with EPOS. Customer service does not exist. We cant get through to anyone, return phone calls do not happen and requesting service via a web ticket does not work either. Currently in the process of refusing all charges from EPOS until the issues are resolved.
Good system, but the true shining star is one of their employees.
良いポイント:
We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1. When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational. Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.
Service is horrendous
製品を使ってみた感想: I wouldnt recommend after dealing with this company, good product,good sales and set up, doesnt make up for the absolutely terrible customer service when there is a problem.
良いポイント:
Nice looking product, modern set up looks good on counter.
改善してほしい点:
customer service at your company is a joke, just pass the problem from person to person until the customer gives up calling?.. not sure why the customer service department of your company even exists because resolving issues efficiently and in a timely manor is impossible when getting passed from person to person and nothing gets done,if it wasnt so frustrating it would be funny your literally paying staff to answer a phone, apologise for the problem say they will fix it asap and then that request goes absolutely no where, repeat this process 50 times until you lose your mind and still problem wont be resolved.
Epos Nowからの返信
4 か月前
Hello Stacey S, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you still wish to discuss your review, please feel free to reach out to me and my team directly at [email protected]. We look forward to hearing from you. Many thanks, Epos Now
Customer Service
製品を使ってみた感想: While attempting to intergrade a new payment processing company, I could not have been more pleased with the service and assistance I received from support team. Team treated me with the upmost courtesy and respect that all customer service representatives should deliver to their customers. From start to finish, they were there to assist me the entire way through what should have been an easy setup but were able to overcome all the obstacles that came up along the way. Thank you so much for your help and I am so happy knowing I have their team available to assist me in the future.
良いポイント:
Professional, courtesy and respectful to their customers. Representatives go out of their way to assure the problem you are experiencing is resolved 100%
改善してほしい点:
there is not anything I can think of at this time that would classify as a con based on all the positive experiences I have had dealing with their IT department as of late.
Epos Nowからの返信
6 年前
Thank you for your 5 star business review of the service interactions you have had with us, it's really great to receive positive feedback from our customers. We are striving every day to improve our customer service, we understand that some of the more technical aspects of our systems can require detailed explanations where patients and courtesy are required to promote great working relationships. As one of our standard support customers please feel free to contact us if you have any further questions or require any further assistance. We looking forward to hearing from you.
Watch out for GOT YA's in their contract
製品を使ってみた感想: While the software did what it was expected to do, the on going support is disappointing. Case in point, company closed in March 2023, we tried to cancel the account shortly after that. Cancelling the account is very difficult! We recently sold the hardware rather than binning it. Surprisingly, even through we had contacted tech support at EPOS NOW and cancelled, and advised that no further action was required, we had an email from the new owners that they had access to our accounts? Not sure that's very secure or legal???
良いポイント:
The EPOS NOW software generally worked as expected. Once we signed the contract, we generally found it difficult to contact tech support, but we worked through it and got there in the end.
改善してほしい点:
What really frustrated us was the sneaky way they got us to accept the Protect Now Care Plan that we didn't want or need. After a change in circumstance, we closed the company only to find that we apparently accepted some sort of care plan.... I do I.T., why would I need a care plan???? Anyway we are legally stuck paying their monthly Protect Now Care Plan for 3 years or pay it all off. So just be careful and read their contracts carefully. We will never do this again.
Do not purchase if you are in the hospitality industry.
良いポイント:
The ability to completely control the back office. We are able to enter new products, adjust pricing, calculate profit margin, run specials, etc with no assistance from the company itself.
改善してほしい点:
This software was NEVER designed for the hospitality industry. We have had multiple occasions where tickets with tips will not close and we have not been able to collect those credit card tips. Since this is not the server's issue, the business has to pay the server their tips and then eat the cost when the ticket won't close. In speaking with the company, their only excuse is that tipping is not customary in the UK so it wasn't designed for that and they are "working" on it. We also ordered a case (10 rolls or800 meters) of printer tape from them. They sent us 270 meters of tape and tried to claim the rolls were larger and we got all the paper we paid for. I found their supplier and was able to order 50 ROLLS. Complete rip off. When I called to tell them I wanted to return their 4 rolls of tape and get a refund, the customer service rep actually laughed. I would never buy this system again and am currently saving money in an effort to replace it so I can sink the system in the bottom of our local lake.
Epos Nowからの返信
6 年前
Hello Mr Davis, I am sorry to hear about the experience you have had with your hospitality solution. It is a shame to hear your feedback as we have a significant number of hospitality companies all over the world who have found our system to work seamlessly. I am keen to resolve this issue for you. Please, could you provide your account number so that I can look into this further for you? Many Thanks, Naiomi
Very useful system for SME
製品を使ってみた感想: Very Good. It has helped us total our end of day sales and with the breakdown of items and sold we can easily separate the Vatable sales saving time for our accounts team.
良いポイント:
The software is easy to use and can be edited to suit your business needs with time saving folders. It also has a very user friendly interface that can be picked up in minutes making it great for getting new employees up to speed
改善してほしい点:
Updating the software was a little tricky but with the help of the telephone team this issue was resolved pretty quickly.
Epos Nowからの返信
6 年前
Hello Matthew. Thank you for leaving us a business review, we take all feedback seriously and use this to help continually learn and grow and provide the best customer service possible. The simplicity of our front end system is a real unique selling point making it easy to train staff and adapt for personal / business preference. The backend provides intuitive reporting about profitability, revenue, staff or products analysis by location, staff members or across the whole business.This allows you to figure out what¿s working and what isn¿t to make actionable changes which will boost your bottom line. I understand that updating the system was a little tricky, I'm pleased to hear that our award winning support staff were able to support you through this. If you wish to provide any additional feedback please email [email protected] Kind Regards James
Customer support was non-existent
製品を使ってみた感想: It was simply terrible. I probably spoke or communicated through text/support with over 12 people - not one was able to get us up and running. It was ridiculously time-consuming, very frustrating, and negatively impacted my client's trust in my agency. It was such a mistake to go with a European-based company and one that made a lot of promises they couldn't keep.
良いポイント:
It seemed reasonably priced and fully functioned from the material and salesperson. The numbers certainly seemed to work.
改善してほしい点:
We were never able to get the calendar and payment systems integrated despite dozens of calls/emails/support tickets and unkept promises. Onboarding was disastrous. They couldn't deal with the time zone differences between Europe and the US and the reps seemed to not know anything beyond the very basics of the system. So we never had the system function for us and had to cancel and go through a whole other system selection process. They don't want to take back the equipment so we're stuck with their dedicated hardware to trash.
Avoid this company!!!
良いポイント:
None I don't have anything positive to day about my experience with epos Please read cons
改善してほしい点:
I worked with epos now for over 12 months and they made me waste so much time and money. I been having issues integrating my shopify account with my epos account for over 12 months, stock level was incorrect and also the app wasnt syncing properly. I have been having the same issue for 12 months and spoke to over 20 different staff members but still the issue hasn't been solved till today. Every phone call i had lasted between a hour to 3 hours. Their customer service is not trained enough and absolutely clueless on what they are doing as they admitted multiple times that they didnt know how to solve the issue and were waiting for their manager response on how to move forward. What makes me even more frustrated is that in over a year time of reporting the SAME issue CONSTANTLY day by day, i never had help from any of their managers in charge. I dont understand why epos is adding extra apps on their app store when they clearly have zero control on them. To add more features you ALSO have to make sure you to add more training etc you can't offer a service that doesn't work. I really hope that i won't have to put up with this company ever again, an absolute headache. Avoid at all costs!
Good System
製品を使ってみた感想: Good. The system is easy to use and simple for new staff to learn
良いポイント:
Easy to use and reliable. Quick and simple to get used to
改善してほしい点:
Trying to fix an issue via telephone when the other person does not have very good english
Epos Nowからの返信
3 か月前
Dear Stephanie, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now
Best Epos system on the market
製品を使ってみた感想:
If your looking for a new Epos system that does exactly what it says on the box and some, makes your life much simpler and keeps your staff and customers very happy with how easy the system
Is to operate then I suggest you pick up the phone and call Eposnow - and tick one more of those to-do boxes - sorted And finally to name names credit where credits due - Olly mate your awesome - thankyou soo much for all your help with the tech stuff and your programming and knowledge of the system is awesome, so a personal thankyou goes out to you especially but also all the other members of the time from start to finish - well done guys
良いポイント:
Straight forward to use with logical operating system integrates with other systems easily and seemlessly - the team at Eposnow offer second to none support with full programming and setup assistance on and off site - they set it all up remotely for me and when the day of changeover came it’s was literally 5mins and the old out of date system was out and my brand new all singing all dancing Eposnow system was up and taking money ! - the after support has been awesome not that there has been any issues but a few small tweaks here and there - my chefs love it seperate printers for each course clear easy to understand tickets, it also allows me to use the tab function to use as my hotel rooms and bill transfers happen easily. Back office is easy to navigate and gives me real time information, my specials are set up and are simple to amend each day - I can’t fault it
改善してほしい点:
Extreme hostility was experienced but not from these guys - it was from my old Epos solution company when I told them I was leaving - telling me I’d made a huge mistake and I won’t get any support or help - this was the exact reason I left them and went to the guys at Eposnow - I won’t mention names but if they, as I do keep an eye on the competition, and they read this they need to take a good long look at the guys at Eposnow and how they really look after their customers - they might learn something.
Epos Nowからの返信
6 年前
Hello Steve. Thank you for leaving a review of Eposnow. We are really pleased to hear that the transition to ourselves has gone well and we are really excited to work with you and your business in the future. I will make sure Olly gets to see your review, he is a really great asset to us at Eposnow. Kind Regards James