Marselloのレビュー

A great all round marketing tool

製品を使ってみた感想： Great. Excellent customer support as well. With one on one support when I need it.

良いポイント:

The loyalty programme is great. It also does really well in tying together our bricks and mortar and ecommerce offerings.

改善してほしい点:

Probably the reporting. Could be more customizable, but still pretty good.

Great App, Could be Better

製品を使ってみた感想： Marsello allows lots of customization to suit your needs in most areas, but bafflingly little to none in others. It has a fairly customizable loyalty program disambiguated from $$ to points, which you can have mean the same thing, but most customers of ours dislike the points and would rather have their loyalty tracked in $$.

良いポイント:

Marsello is, at the time of review, the best platform for loyalty and email marketing for our business. There is a lot of customization and great analytic overview.

改善してほしい点:

Marsello, at time of review, does NOT have a function that allows product recommendations tailored to individual purchases or cart activity. This means if you suggest any products via email marketing, it will always be a list of randomly generated products or manually selected ones. They will be the same for everyone. This feature is essentially useless for general purpose marketing or winback. Like many apps of its kind, it's a little too concerned with marketing itself instead of actually being a helpful app for clients. There are so many bells & whistles that are little more than half-baked ideas that have never gone anywhere.

Goody review 2019

製品を使ってみた感想： Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

良いポイント:

Relatively easy for customers to navigate in store on the tablet

改善してほしい点:

Not as easy on the app for smart phones - not even I use the phone app

Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

製品を使ってみた感想： Hopefully more customers passing through the store

良いポイント:

Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

改善してほしい点:

Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Great Promotional Programme

製品を使ってみた感想： Customers particularly enjoy getting a birthday present.

良いポイント:

It is an easy to use and relatively cheap way of encouraging customers to return.

改善してほしい点:

Sometimes "customers" walk past our shop and flash their card to gain points without purchasing. When we catch them we often wipe all their points as it is a form of theft.

Good software

良いポイント:

easy to use, and help customers with , ordering new goody cards as well

改善してほしい点:

the tablets when they would not charge correctly, or the wifi crashed

useful & helpful. not just a reward programme but a channel to customers' voice

製品を使ってみた感想： very useful & smart. it does its job by itself, does not need too much care.

良いポイント:

customers' feedback function let me know if they are happy with our service.

改善してほしい点:

none so far. i was trying to change the rewards but could not access, web page says loading forever.

Hassle-free loyalty card

製品を使ってみた感想： Goody card takes care of all my loyalty card customers and is recognizable to people

良いポイント:

Easy to use for the customer, lots of functionality for the retailer

改善してほしい点:

I don't have time to use all of the great functions and ideas that it comes with

Goody is Great

製品を使ってみた感想： we are really happy with it, happier still with the support and easy interfaces to our business and our customers

良いポイント:

It has enabled us to find a new level of Customer loyalty rewards that is easy to manage and even easier to interface with our customers - i wish i could have found this years ago

改善してほしい点:

i don't really have anything at this time to complain or comment on

A digital card rather than having to repeatedly giving an email address would be better

製品を使ってみた感想： Other than noting above it's been a good experience

良いポイント:

Getting a price reduction after accumulating points

改善してほしい点:

The need to give email address each purchase

New users

製品を使ってみた感想： I think a small printed brochure about Goody and outlining benefits of completing registration and installing the app etc would be good. We don't always have time to talk it through completely with customers if there are others waiting to make a purchase.
We are new to Goody and it is a learning exercise for staff and customers. Hopefully the ease of operation for both will improve in time.

良いポイント:

It was easy to get up and running with [SENSITIVE CONTENT HIDDEN] talking me through the process. It is proving good to have a loyalty program that ties in with other small businesses in our town.

改善してほしい点:

My staff are not finding it particularly easy sometimes, especially when customers have not registered online themselves and don't carry their card which makes it time consuming at POS. It would be good if the problems with xtra email addresses could be sorted. It is a nuisance having to remember to click between POS and Goody windows but as we get used to it hopefully this will come routine.

I really like the concept but someone may come in store and spend .

良いポイント:

Simple to use. I like how we can change the deals to suit us and what promotions that we would like to offer instore

改善してほしい点:

That it doesn't get adjusted to how much the customer spends regardless they get 5 points. This would be much better if they got 1 point every $10 and the software was a lot more simple to do this.

Very happy

製品を使ってみた感想： It is helping us to communicate regularly with our customers

良いポイント:

It is very easy for the customer and our sales team to us it

改善してほしい点:

You get the most out of it your team puts 100% into it

Useful for collecting rewards

製品を使ってみた感想： Fine. Collected some rewards.

良いポイント:

Nice and easy to use, plenty of options for collecting points, i.e. card, phone app or type in email address. can use same card at different shops easily.

改善してほしい点:

Little bit wary of anything that collects information about where I go to shop

Great product, Staff always just a message away from help when needed

良いポイント:

The universal card is handy for customers so they can use this anywhere that has Goody. App is helpful as the key tags would easily get lost.

改善してほしい点:

People are not keen to give away email address as we all know we then get loads of emails we don't want. Not necessarily a software problem, but would be good to be able to dodge this hurdle.

Goody is everything you need

製品を使ってみた感想： I had a customer service person [SENSITIVE CONTENT HIDDEN] that was amazing. I would employ her if I could. Took time to help me through every single step. Wants to help me grow my business, she seems to love her job. I feel I can email or call and things get done straight away. Happy to help me to understand campaigns and all the features Goody has.

良いポイント:

I love the product. I am growing in loyalty and already seeing bounce back from customers. Has the ability to target customers on time since last visit. Has the option to target quiet nights. Really happy so far.

改善してほしい点:

I would love to see push notifications instead of email, and the ability to leave offers on the app at all times to entice people browsing the app.

So far - easy to use and

良いポイント:

Its early stages - so i'm still finding my way - but i'm happy with what i can do so far - but i like the potential of what we will be able to achieve

改善してほしい点:

I need more tutorials - YouTube or whatever - so much it can do, but not so easy to find out how to do it

Great customer loyalty programme!

製品を使ってみた感想： We have been able to retain more customers and bring back some who have 'dropped off' with incentives for those that haven't visited in a while, or those who visited only once and haven't come back for a while.

良いポイント:

Easy to use for both us and our customers. We have been wanting a way to reward our regular customers for a while now, and so Goody was perfect, as we now have regulars coming in even more often than before!

改善してほしい点:

So far it has been great and we haven't experience any problems.

Reward me

製品を使ってみた感想： Generally good, but need to add greater rewards value

良いポイント:

No extra cost for being on this program

改善してほしい点:

Good friendly customer service, bit disappointed that after spending $450 on coffee last week (seriously) I only earnt 5 rewards points on Goody 🥲

Awesomeness

製品を使ってみた感想： Fan flippin tastic

良いポイント:

Easy to use, easy set up. Quick. Looks good as well placed at the counter

改善してほしい点:

Not everyone has it. Its a fantastic system which id be more inclined to use if more people had it

Has done wonders for our customer database and customer loyalty

製品を使ってみた感想： An easy customer loyalty package that is recognised and loved by our customers and staff.
In less than 6 months we have managed to set up over 2000 customers and they have redeemed many rewards. It truly is a great system.

良いポイント:

How easy it was to set up and get going. Love how it engages our customers by offering them rewards and in return we get their details to add to our database for ongoing promotions. Also, love the NPS great getting daily feedback about what our customers think.

Thank you Goody Card

製品を使ってみた感想： I am such a happy customer. You seriously help the country

良いポイント:

I love the ease of use. And deals points and discounts/vouchers

改善してほしい点:

Nothing. Im very pleased especially on my birthday yeara ago Lawrenson Group gave me $50

A very organized and professional service with great printed material and wonderful backup.

製品を使ってみた感想： It was easy and quick to use, as we are busy people we don't have a lot of time so we appreciate the simplicity.

良いポイント:

The simplicity and assistance if required, we have only been using the product since the 01 Mach and already feel like we know it.

改善してほしい点:

We haven't experienced anything we don't like, I'm sure if we did need help that we would be looked after well as all our experiences so far have been well looked after.

Arum Marsello Review

製品を使ってみた感想： A great program to help me reach my customers easier and more efficiently.

良いポイント:

Being in the first few weeks of the free trial, I am loving the ease of setting up automations and the loyalty programs.

改善してほしい点:

Syncing my software has been a problem for me.

Good points earning

製品を使ってみた感想： Good

良いポイント:

Easy to use and gain points and easy to use at a lot of stores

改善してほしい点:

Having to scan card as have to get my wallet out