キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Lucky Orangeとは

1ツールの価格で10個のツールを入手して、Webサイト・コンバージョン率を高め、ヒートマップ、ユーザー記録、ライブ・チャットなどの訪問者エクスペリエンスを向上させましょう。

Lucky Orangeの製品詳細

良いポイント:

It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there.

改善してほしい点:

Its a little bit difficult to learn but as all applications you can learn it.

Lucky Orangeの評価

評価ポイント

使いやすさ
4.7
カスタマーサービス
4.7
機能
4.6
価格の妥当性
4.6

おすすめ度

8.9/10

Lucky Orangeの総合評価は4.7/5です。 (キャプテラに寄せられた189件のレビューより集計)。

Lucky Orangeを使用したことがありますか?

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レビューを絞り込む (189件)

Raad
Raad
ヨルダンのMarketing Director
認証済みLinkedInユーザー
マーケティング、広告, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

BEST app to understand why your customers aren't converting

5.0 4 年前

良いポイント:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

改善してほしい点:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Lucky Orangeからの返信

4 年前

These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into [email protected], we can also take you through the steps.

Jordan
オーストラリアのHead of IT
小売, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Great product, but I wish there was more.

4.0 3 週間前 新着

製品を使ってみた感想: 90% Positive, I'm left wanting more often than not as we have far too many platforms doing too many things. If there was say a in-built way to marry up orders placed on a e-commerce site to the recording of their journey through the site that would be the best case scenario for us.

良いポイント:

The customer support uses in heatmaps and live chat are the key reasons for us to purchase Lucky Orange.

改善してほしい点:

The pre-made integrations for Bigcommerce seem to leave us wanting. The support and developer docs feel stale and lacking also. The support team itself was very helpful when I had to reach out to them, I'm referring specifically about the support docs at https://help-preview.luckyorange.com/ as all the answers are rather generic.

Lucky Orangeからの返信

2 週間前

Thank you for your review, Jordan. Love to hear that your team has been able to use heatmaps and live chat to bring a better experience to your visitors and customers. We appreciate your feedback regarding our BigCommerce integration and have already passed along your comments to our help document team. Regarding your request to "marry up" orders to recordings, this capability already exists within our app through our custom API. Using custom API, you can pass in an ordered event which will then connect it to your customer. Our team would be more than happy to show you how to set it up. Simply send an email to [email protected] referencing this review to get started. I look forward to hearing from you soon! Best Regards - Emilia from Lucky Orange

eric
アメリカのEVP Revenue
運輸、トラック、鉄道, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Its good but could be better

3.0 3 週間前 新着

製品を使ってみた感想: It was great when we first started using it; provided us with much-needed insight. But with the change in pricing and lack of product improvements, it's hard to justify the monthly cost.

良いポイント:

I like the user interface and how data is displayed.

改善してほしい点:

The pricing change made it less attractive for the value we received.

Lucky Orangeからの返信

2 週間前

We appreciate your feedback, Eric. It’s great to hear that you enjoy our user interface and data display. Analyzing your visitors is much easier when you can easily interpret the data and see exactly how people interact with your website. We appreciate your feedback about our pricing. Our tool continues to evolve to grow with your business, which includes regularly releasing new features and integrations. Over the last year we’ve launched multiple question surveys, optimizable segments, a new Optimizely integration among other features. I would be happy to talk more about our pricing and walk you through our newest features. Simply reply to my email to connect. I look forward to hearing from you soon. Best regards - Kelsey from Lucky Orange

Quynh
オーストラリアのSenior Marketing Specialist
Eラーニング, 11~50人規模の会社
使用期間: 1年以上
投稿経路

The heatmapping and website analysis tool you need for your business

5.0 3 週間前 新着

製品を使ってみた感想: It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed.

良いポイント:

I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion.

改善してほしい点:

The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days...

Lucky Orangeからの返信

3 週間前

Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts. Regarding your cons, could you please reach out to [email protected] referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange

Ripon
アメリカのIT Executive
教育管理, 501~1,000人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

It helps me to optimize our website smoothly.

5.0 9 か月前

製品を使ってみた感想: Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience.

良いポイント:

Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement.

改善してほしい点:

Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use.

Lucky Orangeからの返信

9 か月前

Appreciative of your detailed review, Ripon! Our user surveys, heatmaps and visitor recordings are all about giving you a clear picture of visitor behavior to improve your website experience. Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. When you can see what's happening on "the other side of the screen," you get a front seat to your customers' online interactions. Thanks for sharing the Lucky Orange love, and we're always here should you need anything! Cheers - Bradley from Lucky Orange

Francois
南アフリカのHead of Technology
執筆、編集, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

It's a great product, would recommend for anyone with a customer centric website.

5.0 8 か月前

製品を使ってみた感想: It's been a good way for us to see where customers might be using the site differently to what we intended as well as a way to easily debug issues customers might have with different screen sizes and browser types.

良いポイント:

The ability to see screen sizes and browser types have been really helpful. Obviously being able to see what the customer's journey looked like is of great value.

改善してほしい点:

The ability to track based on IP does not seem to be available anymore? Makes things harder as we're debugging using country tracking and session times.

Lucky Orangeからの返信

8 か月前

Hi Francois - Thank you for your review and recommendation of Lucky Orange! We're glad to hear you've used our product to gain insight into the customer journey. Regarding your comment about tracking visitors based on IP, you can do that in Lucky Orange. It's not turned on by default, but the following link to one of our help documents explains how you can enable that setting: https://help-preview.luckyorange.com/article/341-how-to-adjust-visitor-ip-address-display-and-storage-settings. Cheers, Bradley

Danny
香港のCEO
オンラインメディア, 自営業
使用期間: 無料トライアル
投稿経路

I like to hear the bell sound when new user visiting my website

5.0 4 年前

良いポイント:

yes, Lucky Orange is great, the system even give you sound notification when someone visit your website, this is real good when I am alone at home/office; then I know someone is reading/surfing what I create. The system also allow me to start the live view and see what the visitor reading on the page, include with their location, landing and exit page, browser type, screen resolution, did they type on the site etc... this is the details I need, so i can keep improve/update my website! Lucky Orange also screen record all the page view, so I can review on the page UI design, fix the UI problems and see what user likes on the page, this is really useful for the website too. Thanks Lucky Orange to build good product like this, Thanks

改善してほしい点:

The system is real good, if you really need me to come up the least of the software will be the Chinese translation, I found some of the Chinese word is not match with the functions

Lucky Orangeからの返信

4 年前

These are words we love to hear, Danny! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you! Thank you for this glowing review, and please don't hesitate to reach out should you have any questions. Cheers - Justin from Lucky Orange

認証済みレビュアー
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Great tool

5.0 8 か月前

良いポイント:

I love that I can watch my customer journeys in real time. It's so helpful for UX design, product development and buyer intent tracking.

改善してほしい点:

I wish I didn't have to pay for it because I'm an early-stage start-up but it's a service worth paying for.

Lucky Orangeからの返信

8 か月前

Thank you for your review! We're happy to hear that watching real-time customer journeys has been helpful for your UX design, product development, and buyer intent tracking. Providing you with actionable insights is what we aim for. Thanks again for your review, and happy tracking! Cheers - Bradley from Lucky Orange

認証済みレビュアー
認証済みLinkedInユーザー
マーケティング、広告, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Lucky Orange Is A Solid Choice

4.0 4 週間前 新着

良いポイント:

Lucky Orange has the most attractive UI of any of its competitors, and your ability to tag things via their visual viewer is really nice.

改善してほしい点:

It can't do all that much when you really boil it down. Microsoft Clarity can do all of the same things and is free. Sometimes Lucky Orange also lets UI get in the way of functionality.

Lucky Orangeからの返信

4 週間前

Thank you for your review! We’re glad you’ve enjoyed our UI and creating Lucky Orange events. It’s amazing to see visitor behavior based on those events, whether it’s on a specific button or element. Regarding your concerns, could you please send an email to [email protected] at your earliest convenience referencing this review? Our team would love to review with you the areas that you are finding confusing within our UI so we can explore your experience further. Additionally, would you be interested in a 15-minute product walk-through? This complimentary call highlights our 20+ features and helps you get the most out of our tools. As mentioned previously, get started by sending an email to our client services team at [email protected] mentioning this review. We look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange

Jayson
アメリカのOwner
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

This is a game changer when optimizing sales pages

5.0 4 週間前 新着

製品を使ってみた感想: My experience has been great so far and I am happy with the service.

良いポイント:

It was super simple to get setup and the interface is easy to follow and navigate. I love the data it provides to help me optimize my sales pages.

改善してほしい点:

Sometimes I feel that it doesn't record all the visitors as I would like, but there very well could be other factors dictating that and not dependent on Lucky Orange.

Lucky Orangeからの返信

3 週間前

Thanks for leaving us a review! We love when our users call Lucky Orange a “game changer!” Optimizing your website and sales pages shouldn’t be difficult, and visitor behavior gives you that insider look at the data you need. Regarding not all visitors being recorded, there are a number of reasons that can impact this. Reasons include the visitor blocking themselves for increased privacy, bot traffic, older browsers and extensions. Here’s a help doc to learn more: https://help-preview.luckyorange.com/article/275-faq-why-some-visitors-aren-t-tracked, and we’re happy to help if you have any additional questions. Thanks again for sharing the Lucky Orange love, and we’re here should you need anything! Cheers - Jordan from Lucky Orange

Aleks
アメリカのCRO Team Lead
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 無料トライアル
投稿経路

検討した類似製品:

The tool is comparatively cheap and has a great functionality

4.0 2 年前

良いポイント:

I like the pricing and the functionality. Especially for a startup, it's a good bang for our buck.

改善してほしい点:

Surveys are really much wanted. I am tied to just one question per survey and can't really rely on it.

Lucky Orangeからの返信

2 年前

Thank you for the review! So glad you've found value in our software. Understanding user behavior is one of the most beneficial ways to optimize your website. I'll pass along your feedback to the rest of the team. Happy tracking! Cheers - Bradley from Lucky Orange

Sayam
アメリカのCMO
アパレル、ファッション, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Great value for marketeers with limited time and budget

5.0 4 年前

製品を使ってみた感想: I was looking for a simple and affordable tech to help assist our conversion optimization goals. Honestly, I did test out its competitors like VWO and Optimizely which are certainly loaded with some great features, glorified UI and excellent support, but all that also accompanies hefty monthly subscription cost and implementation time. If your marketing goals are clear and you want the product to start getting the job done fast and efficient, Lucky orange is your value for money.

良いポイント:

I came across Lucky Orange while browsing on the internet for tools to help assist our conversion optimization goals. I decided to give it a shot and was already impressed by how simple they made its setup and get started. Took me 10 minutes to link it up with our landing pages and another 10 to setup the dashboard. The recordings feature is great, but the quality of the live view of visitors on website is phenomenal. I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.

改善してほしい点:

It's quite evident that UI isn't their most important focus. It's definitely trailing in the branding game of today's b2b saas products. But if one is ok to overlook the glorification of software elements, the core of the product is strong and gets the job done. It skipped tagging from some recordings from time to time, but I reached out to their support team and they immediately helped us fix it.

Lucky Orangeからの返信

4 年前

Thanks for the review, Sayam! We're thrilled you've been able to leverage Lucky Orange to help improve your website and drive more conversions. Having your website statistics and visitor behavior in one tool helps your business make the best decisions for your customers. Thank you for this five-star review! Happy tracking! Cheers - Justin from Lucky Orange

Joshua
アメリカのAdministrator, Web Technology / IT Support
自動車, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Has helped us offer better support and better track down customer issues

5.0 昨年

良いポイント:

The live chat and session recordings have enabled us to better serve our customers. The live chat allows us to answer questions in real time for customers and allows them to complete their order without having to sit on hold trying to connect with us via the phone. It also allows us to better track down issues customers experience.

改善してほしい点:

The biggest challenges we have had is that sometimes the session recordings do not exactly match what the customer experienced. I am not certain, but I think it may have to do with externally hosted JavaScript files. It would also be helpful if when you are searching for a customer session, more of the data would bring up the session. Sometimes even when I have the city, state, phone number and email address of a customer, I still cannot locate their session recording. This is especially frustrating when I finally find the session and some or all of that information is in the session data, but it still did not come up in the session search results.

Lucky Orangeからの返信

昨年

Thank you for the review and feedback - I'll pass it along to our engineering team. It's great to hear that you're using Session Recordings to provide even better support to your customers. We're here if you need anything! Cheers - Bradley from Lucky Orange

Amit
インドのProduct Manager
情報技術、情報サービス, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Amazing Product! Heat-mapping made easy : )

5.0 昨年

製品を使ってみた感想: The overall experience has been excellent! It's my go-to tool for exploratory & investigation analysis for our website. It helps me immensely in making data-driven decisions daily.

良いポイント:

In one word: EVERYTHING! Great product, easy to operate, easy setup & impressive visualization capabilities!

改善してほしい点:

Back-tracking of data for heat mapping is only possible for 60 days!

Lucky Orangeからの返信

10 か月前

Thank you for your positive review of Lucky Orange, Amit! We're thrilled to hear that you find our tool great, easy to operate, and are impressed by Lucky Orange's visualization capabilities. We appreciate your support and look forward to continuing to serve you and your business. Thank you for choosing Lucky Orange, and we're here should you need any help! Cheers - Bradley from Lucky Orange

Josh
アメリカのCreative Director
マーケティング、広告, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Does the job

4.0 10 か月前

製品を使ってみた感想: It has served its purpose for the most part, and for the price it's worth it. Admittedly, I could probably do a better job of learning the ins and outs, but something about the interface makes it frustrating to really dig in.

良いポイント:

My favorite part about LuckyOrange is actually the surveys. We have gained great insights from our customers via the survey that shows on our cart page and offers a small discount in exchange for the customers' thoughts.

改善してほしい点:

The "Watch" feature is pretty glitchy and slow, and also doesn't show a lot of information on the page, most likely due to other apps interfering, but annoying nonetheless.

Lucky Orangeからの返信

10 か月前

We appreciate your review, Josh! Surveys are such an incredible asset to a website, and we are thrilled to hear that you've been enjoying them! Have you had a chance to try our new multiple question surveys? We also offer personalized 15-minute introduction calls to help our users get more from their Lucky Orange, and we would highly recommend it. You can sign up for it here: https://calendly.com/lucky_orange_onboarding/15-minutes-new. We look forward to hearing from you soon, and thank you again for your review! Cheers - Bradley from Lucky Orange

Kosara
セルビアの"Easy to use app"
デザイン, 11~50人規模の会社
使用期間: 2年以上
投稿経路

"Easy to use app"

4.0 3 年前

製品を使ってみた感想: Lucky orange is phenomenal at showing live guest engagement.This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.

良いポイント:

Seeing what the client is reffering to and having the option to help them in that particular time.

改善してほしい点:

They have a few different highlights that are not satisfactory of how they incorporate with different stages.

Lucky Orangeからの返信

3 年前

Nothing feels better than finding ways to make your customers experience better than ever. Seeing what your customers' experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! We're here if you have any questions. Cheers - Justin from Lucky Orange

Alan
アメリカのFounder and CEO
マーケティング、広告, 自営業
使用期間: 6~12か月
投稿経路

DemandRevenue.com review of Lucky Orange

5.0 5 か月前

製品を使ってみた感想: Excellent, really love the capabilities and I know more I could be doing!

良いポイント:

The ability to monitor user movement through my website

改善してほしい点:

I wish they did a reverse IP lookup instead of assigning fruit names to users, when possible. This is like Clearbit is doing weekly for websites.

Lucky Orangeからの返信

5 か月前

We truly appreciate your review and feedback on Lucky Orange's capabilities. Monitoring user movement is indeed crucial for understanding and optimizing the user journey. We're always looking for ways to enhance our features, and your feedback about the reverse IP lookup is noted. Our goal is to provide the best tools and insights to our users, and we're committed to continuous improvement. Thank you for choosing Lucky Orange, and we're here to assist should you have any questions! Cheers - Bradley from Lucky Orange

Daniel
アメリカのInsurance Broker
保険, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Best value website monitoring service!

5.0 2 年前

製品を使ってみた感想: The portal is user-friendly and well-designed, and customer service is quick to respond!

良いポイント:

I love that I can watch in real time and/or review after the fact. I can turn off "idle" time so that I can see how people were interacting without wasting my time watching long pauses. But at the same time I can see where people are pausing and try to figure out why.

改善してほしい点:

There's nothing not to like about this software! If it were possible to have the recording start immediately, they would be nice but I believe this is just a limitation of the internet, so sometimes it takes a moment or two before recording starts.

Lucky Orangeからの返信

2 年前

Thank you for such kind words! Watching sessions to discover pain points your customers are having and being able to address them is invaluable. Thanks again for sharing the Lucky Orange love, we're always here should you need anything! Cheers - Bradley from Lucky Orange

Matt
アメリカのOwner
教育管理, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great Value

4.0 2 年前

製品を使ってみた感想: It has been an affordable solution for our small business.

良いポイント:

I love being able to chat with site visitors, answer their questions and suggest resources for them.

改善してほしい点:

It is very difficult to set up funnels that work and you can’t make cross-platform funnels at all.

Lucky Orangeからの返信

2 年前

Thank you for the review and feedback! Utilizing customer feedback tools to help visitors navigate your site can make all the difference in increasing conversion rates. Please reach out to us if there's anything we can help you with! Cheers - Bradley with Lucky Orange

Sarah
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Good for an overview of customer interactions of your website

4.0 2 年前

製品を使ってみた感想: While my knowledge is basic for this software, I do find it helpful overall. I wish LuckyOrange offered more in-depth tutorials. I think would really help retain more customers instead of getting frustrated.

良いポイント:

I like the easy of use when looking at landing pages, heat maps and the chat box.

改善してほしい点:

I wish I knew more of the features offered. The company's face to face tutorial is decent but pretty short. I am working my way through more YouTube tutorials to better utilize this product.

Lucky Orangeからの返信

2 年前

Thank you for taking the time to leave us a review, Sarah! We're happy to hear that Lucky Orange has been able to let you optimize your landing pages and connect with your visitors. Per your feedback about tutorials, have you been able to schedule a personal onboarding call? This is a 100% free service we offer all visitors to better understand Lucky Orange and to answer your questions. You can set it up here: https://calendly.com/lucky_orange_onboarding/15-minutes-new. We also have a Help Center with a lot of tutorials and guides on all aspects of Lucky Orange from setup to privacy to features. Check it out at https://help-preview.luckyorange.com/. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Bradley from Lucky Orange

Sotiris
ギリシャのweb design
アパレル、ファッション, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Lucky Orange

5.0 8 か月前

良いポイント:

The best app out there and the most cheap to start over.

改善してほしい点:

No nothing.I dont have anything to say that i dont like in lucky orange .

Lucky Orangeからの返信

8 か月前

We're delighted to hear that you find Lucky Orange to be the best app out there and affordable to start with! We're glad there's nothing you don't like about our tool. Thank you for your positive review and for choosing Lucky Orange! We're here should you need anything! Cheers - Bradley from Lucky Orange

Marian
ルーマニアのCEO
使用期間: 1年以上
投稿経路

It was just eye opening, we found out where our advertising money went

5.0 6 年前

良いポイント:

A very big improvement for analyics software, you can see your website through visitors eyes, and control what they should see. A great tool for understanting where your advertising money go, and you can learn so much more from UX design to targeting ppc or social media, every channel matters, every improvement moves the bottom line from red to green.

改善してほしい点:

The free trial was great, if I am not mistaken one free month. Sometimes the live function does not work properly, that being said I did work more with recordings.

Yuri
ブラジルのMarketing Analyst
教育管理, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

New way to see how customers interact with my company's website

5.0 5 年前

良いポイント:

Until I knew this tool, I had no idea that there was something similar. Lucky Orange allowed a more careful analysis of my company's website, we began to analyze the days of major visits, heatmaps and frequency of visits, to determine the best moments to publish some sales.

改善してほしい点:

At first we had difficulty to understand that we would need to disable the IP's of the internal PC's of the University, not to have "false numbers". This caused some confusion, but nothing that would hinder the use of the tool.

Mark
アメリカのWeb Developer/Marketer
マーケティング、広告, 2~10人規模の会社
使用期間: 2年以上
投稿経路

A must have application for business development

5.0 2 年前

良いポイント:

Here at Forthgear, we use Lucky Orange to find opportunities for business development and an optimized user experience.

改善してほしい点:

From our experience, everything was very easy to setup and use.

Lucky Orangeからの返信

2 年前

Thank you for your review, Mark! We love helping our customers get access to that visitor experience to grow your website and business. Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thanks again for your review, and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Bradley from Lucky Orange

Sibella
アメリカのHEAD OF MARKETING
出版, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Wish I understood it better...

4.0 6 か月前

製品を使ってみた感想: Frustrating.

良いポイント:

This data is surely helpful -- it's just difficult for someone to ramp up to really understanding it enough to unpack the data and employ it. Right now, all I see is what page people visit most. Well, okay, but Shopify tells me that, too. Really would help if there was an onboarding video of about 2-3 minutes that explains how to best use Lucky Orange and deploy the data for improved customer experiences.

改善してほしい点:

See above: Opaque. Hard to understand how it's actually helpful in a GRANULAR way. Not just the 30,000 foot viewpoint.

Lucky Orangeからの返信

6 か月前

Hi Sibella - We're sorry to hear you had a tough time figuring out how to use Lucky Orange, but we can help with that! We offer a free 15-minute onboarding call to all of our customers to help you get the most value out of Lucky Orange. And since you're on Shopify, our support team can show you some unique ways you can see your Shopify data within Lucky Orange. You can book your onboarding call through this link https://calendly.com/lucky_orange_onboarding/15-minutes-new. We also have an overview video of Lucky Orange that you might find helpful, too: https://help-preview.luckyorange.com/article/260-lucky-orange-overview-video - Bradley with Lucky Orange