Driftのレビュー

Best Conversion-Maximizing Method For Any Website

製品を使ってみた感想： Drift allows me to communicate with clients and gauge the level of interest they have in our offerings. My end aim is to close a transaction, and Drift helps me do this by facilitating instantaneous communication with prospects and clients, allowing me to address their concerns and guide them toward a conclusive next step in the buying process.

良いポイント:

Through Drift, I am able to contact with leads at the precise moment of their highest interest and engagement with the website, and to respond to their pressing queries immediately. Many of the talks I've had with potential clients have resulted in a sale.

改善してほしい点:

Forcing customers to provide email addresses before speaking with a representative. There is room for simplification in the reports and metrics. There are not further improvements needed.

Expensive but awesome

製品を使ってみた感想： With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.

良いポイント:

With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

改善してほしい点:

We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.

Drift could be Intercom, but it isn't...

製品を使ってみた感想： We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.

良いポイント:

We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.

改善してほしい点:

Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.

Chatbots and Livechat capabilities that will transform the way to use your website

製品を使ってみた感想： Phenomenal value from day 1, very user friendly and great for adoption.

良いポイント:

Incredibly easy to setup, implement and actually start having conversations on your website. Very user friendly UI and bot building + super easy to train users on the platform.

改善してほしい点:

Some of the ABM functionality and audience building is a bit unintuitive and hidden in parts of the platform that you wouldn't think to look.

kickstart conversation marketing

製品を使ってみた感想： It has been great but i believe much more integrated approach is needed.

良いポイント:

started using drift for our startup after moving away from HubSpot. It has been a great learning curve for us. Some aspects I love about drift is the lead tracking and bot performance. Also leveraging drift for email and phone converation as a CRM is a big plus. Also scheduling and calendar invites make is better than calendly

改善してほしい点:

Would love if drift can be an email server as well so that we can skip email server costs. It does most of the things already just needs a sync from gmail. It is very expensive especially since you have to pay upfront for the startup plan

Good Conversational Marketing Tool

製品を使ってみた感想： Whether it's worth paying for tool like this will depend on how engaged your audience is and how big your traffic volumes are. We felt that for us the tool was not worth the money. There are much cheaper alternatives on the market if you're just looking for customer support tools.

良いポイント:

Lots of features that are likely to appear to enterprise B2B companies like lead routing, instant meetings booker, help centre article look up.

改善してほしい点:

Had issues with bugs in various areas several times and had to contact support and wait till they were resolved. Not very straightforward how to configure the tool in the best way and debug playbooks. Documentation could be better.

I use the free version for my consultancy

製品を使ってみた感想： I have a side-hustle consultancy, and needed a way for my website visitors to get in touch. This was a really simple, free solution.

良いポイント:

Really simple setup, haven't had to touch a thing since implementing it.

改善してほしい点:

Having to switch between the app and the browser for different functionality - either have it all in app or dont.

Drift it's a great tool to automate your email marketing

製品を使ってみた感想： until it as been great and we still work together

良いポイント:

Drift as a bunch of great features, we use it to filter out of office responses and also the web chat. It's a great tool and everyone should test it

改善してほしい点:

It can be a bit complicated and overwhelming since it as a lot of features

My favourite auto marketing platform

製品を使ってみた感想： Businesses should use Drift to personalise customer service when solving problems. Companies should evaluate their customer discussions and use the Conversation Cloud to contact the appropriate customers at the right time. Drift analytics should also be used to assess customer service initiatives. Businesses may maximise customer service and Drift value by doing so.

良いポイント:

Best auto marketing platform for meI use Drift's AI-powered Conversation Cloud to simplify customer experience personalisation. With it, I can increase lead conversion by sending dialogues to the right client at the right time and with the right message using AI. I also get access to solid analytics capabilities to measure and track customer service initiatives.

改善してほしい点:

The primary downside of using Drift is its cost. While the platform does offer a free trial and a few different pricing plans, the cost of using the full-featured version of Drift can be prohibitive for some businesses. Also, companies may find that some of the features offered by Drift are not necessary for their customer service needs.

Immense ROI!

製品を使ってみた感想： The overall experience has been really good. ROI is > 50X & it's very easy to operate on the tool.

良いポイント:

Easy to deploy, affordable pricing, good customer support & easy chat playbook creation.

改善してほしい点:

Nothing specific; everything seems top-notch!

Drift - Robust Chatbot That May Not Be Worth the Hassle

製品を使ってみた感想： We have very complex products that require a great deal of one-on-one dealing with our salespeople. In other words - they're not simple products like a t-shirt, but are highly-engineered with extremely specific specs. With this in mind, we use our chatbot as a way to funnel people to get in touch with us based on what they need: service, parts, repair, equipment quotes. It works super well and has cut down on the frustration of not knowing where to go on the website. It provides them an immediate way to reach out.

良いポイント:

Drift is a robust, clean platform that is relatively simple to work. The caveat to that is that you have to get the hang of it first! The previous chat builder was tough to work with - not very intuitive and lots of scrolling up and down, back and forth (think vertical, with everything jumbled together). They've just introduced a new version that is easier to work with, but still complex. When implemented on the website, it looks clean. You can also modify your icon, which is a fun and creative aspect. The "playbook" you build can also be as simple or complex as you want - due to the complex nature of our products, we use ours as more of a "reach out to us, we can help" chatbot. But you can go much, much further.

改善してほしい点:

The main thing I dislike about Drift isn't actually the platform - it's the onboarding process. The onboarding process at Drift is a bit aggressive. The onboarding teams have a very set mindset in what will make Drift work for you - no matter what your business is, or how many times you let them know your business' unique needs. They are almost 100% focused on getting live chat involved, which at the start isn't always the best option. I'd recommend that they start listening more closely to their clients, rather than bopping them over the head with their "this will be best for you" mindset.

Lead qualifications and book meetings - on autopilot!

製品を使ってみた感想： Drift support, itself, is the best example of great customer service using their own solution. The support experience is always a delight.

良いポイント:

I'm a very early Drift user and a conversational marketing advocate. After setting up Drift, with their lead qualification and book meetings feature, our sales team has a decent pipeline with high-quality leads.

改善してほしい点:

Waiting for Drift chat embed on the website feature. That could help me start a conversation with a customer from any section of my website pages.

Best Live Chat Software On the Market

製品を使ってみた感想： Drift is a great product that generates a lot of website leads for our business which more than pays for itself.

良いポイント:

Drift is an amazing tool that helps you communicate directly and seamlessly with your website visitors. It tracks a lot of information about any given person on your site so you can understand who they are before you even have a conversation with them. It also makes it easy to schedule meetings which automatically flow to your calendar.

改善してほしい点:

Sometimes Drift can be too automated and frustrate people on your website who are trying to obtain quick answers to questions and wish to speak to a human.

Drift- Chatbot automation made simple

製品を使ってみた感想： We have received decent number of leads in past years using drift. It is good to use on a holistic way.

良いポイント:

Past 1 year usage of drift was made simple by making the navigation between creating playbooks & viewing analytics/reports easy. We have integrated it with freshsales CRM for storing leads captured in chat. Creating playbooks for chatbot on our website is structural. Just by selecting dates, it is easy to view the data captured through chatbot for that duration.

改善してほしい点:

Similarly playbooks creation could be made more user friendly by bringing in different format for editing them as it is currently bit difficult to navigate between one node to another in the tree like representation of the playbook.

A great product that wasn't afit for us

製品を使ってみた感想： Great product that wasn't a fit for our buyers

良いポイント:

Drift was very easy to use. The conversation-building tool was fun to use and change. It is very well done.

改善してほしい点:

It didn't capture leads for us. I think our buyers hated the bot.

Easy to use, but keep your chats organized/clean

製品を使ってみた感想： My support team likes it! So far so good. We've been using Drift for 2 years now.

良いポイント:

Drift is easy to use and pretty straightforward. Installing it on your website is super easy and they provide good support. The support team is very responsive. Couple things I like : - Send chat by email when the visitor closed the window/website - Notification settings - Chat window is simple but yet effective - Support team is friendly and responsive - Pricing (we started with the free version for a year) - Auto-responder

改善してほしい点:

When you have high traffic websites like we do, it's absolutely crucial to keep your chat logs organized. Would have liked to have more flexibility on this end (different folders, important chats, etc.).

Awesome chatbot for engaging with potential customers

製品を使ってみた感想： Overall, drift allows a simple and personable way to interact with potential customers that visit our website.

良いポイント:

Super personable way to prospect and direct website visitors to pages. Drift saves a lot of time for the sales team while also providing a great experience for customers and potential customers.

改善してほしい点:

It may take a little bit of time to set up the chat bots if your site has multiple pages. However, the drift team is excellent in providing support through this.

Great way to engage with prospect on your site!

製品を使ってみた感想： Drift has allowed us to interact with folks browsing our website and capture valuable lead data that we didn't have access to before Drift.

良いポイント:

Drift is really great for qualifying and chatting with clients that are browsing your website. The ability to create bots that capture data and qualify a prospect our SDR team a lot of time and allows them to only spend time on folks that are really ready to have a conversation. Their meeting scheduler tool is also really great.

改善してほしい点:

The backend admin panel can be a bit confusing at times. I'd also like them to work on their SalesForce integration more so custom fields can be captured in Drift and sent to SFDC.

Easy (and free) way to add chat to your website!

良いポイント:

The pros over at Drift get IT! They have provided a great chat tool that is super clean, easy to use, and it just works. I run an e-commerce website and there's no doubt that having Drift in place has boosted my sales. It is a great way to capture new email addresses as well, which I have used in follow up marketing sequences, thus resulting in additional sales. Can't say enough about this software, I really enjoy it.

改善してほしい点:

Everything isn't free! But, I get it. The additional features are worth paying for, and I will be at that point on my site soon. Looking forward to it!

Great tool to help improve customer experience!

製品を使ってみた感想： Improved customer experience and lead capture and nuturing tool.

良いポイント:

Drift is easy to use, customize and integrate into our Slack channels. We have a paid subscription with lots of benefits that fit our budget.

改善してほしい点:

Not all features in Drift are customizable but working with the Drift team has been a breeze. I once made a request to implement a specific setting and 3 weeks later it was set-up and ready for us to utilize. My only wish is that the alerts would be more timely. Sometimes there is an up to 10 min. delay. For now, we have been refreshing the page/app more consistently throughout the day.

Over promise, under deliver

製品を使ってみた感想： For a Robot feature on your website,​ they are not good at following up on their own tickets. This includes robot chat questions that they say they will get back to you. This forces you to email and they will get back to you, but then when there are more questions its radio silence. Then I pushed to get a call and there were takeaways and my contact was supposed to return my call post TWO conference calls and I had to push to get them to follow thru. The system causes duplicates, all the people coming to the site are listed as site visitor with no history.

良いポイント:

The ideas of what they wanted to software to do.

改善してほしい点:

They made promises that they can't live up to

Connect with your website visitors - now :)

製品を使ってみた感想： We were looking for easy to implement / easy to use website chat/interaction and after checking out several decided to try Drift. Implementation was really easy and the mobile app works as charm. As soon as someone interacts with Drift on the website, the message pops-up on the mobile device allowing us to reply in the real time.
Would love to get more into Drift (paid options).

良いポイント:

Drift is, so to say - sexy :) I love the look and feel much better compared to other website chat/bots solutions.

改善してほしい点:

Although there is a free plan (that we actually use), paid functionalities could offer much much more (e.g. custom bots)... but!... Even the essential plan would be too much for our budget. So, all is good except the pricing :)

Not my Favorite Chatbot

良いポイント:

It syncs well with our CRM (Salesforce).

改善してほしい点:

I find it not very user-friendly. As someone who came into the administrator role after the account was already set up, I had a difficult time navigating. The chatbot script creator could be much cleaner. I find myself having to write the script in an excel document with a complex numbering system in order to easily input it into Drift. I also wish it had more features that some other chatbots have, like heat and click maps.

Best in class, but expensive

製品を使ってみた感想： Very sleek product. Easy to get set up and learn things. As long as my organization continues paying for it, I'll enjoy it,.

良いポイント:

Not only is it extremely easy-to-use and intuitive, but they come out with awesome tools, like the pdf feature for ebooks.

改善してほしい点:

Pric.e It's so incredibly expensive. Especially in a rapidly-growing space like chatbots, it's hard to justify payinh for Drift.

Great for Customer Service!

良いポイント:

I love the accessibility that it gives to customer's or perspective customers to someone in the company who can quickly answer questions. Avoids wait times on phones and email.

改善してほしい点:

Sometimes when we had no one online, and had an offline message turned on, it didn't always work and some customer's were unhappy because they expected a response, but no one was online.