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BigChangeの概要

BigChange Job Management Platform plans, manages, schedules & tracks your field teams in one cloud-based, easy-to-use solution.

BigChangeの詳細

レビューを絞り込む (155件)

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レビューを絞り込む (155件)

Neil H.
Neil H.
英国のManagind Director
認証済みLinkedInユーザー
機械・産業工学, 11-50の従業員数
製品の使用期間:: 6~12か月
投稿者のソース

A Year with big Change

5 10 か月前

コメント: Positive, its not perfect but it is the best I have seen

良いポイント:

The main thing is the reduction in admin time, both back office and time on site filling in job sheets.

改善点:

The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset

BigChangeからの返信

8 か月前

Time is money so we are happy to hear you are saving both using your BigChange system!! And your observations are spot on - BigChange work hard to look after our employees just as we do our customers... Thank you for choosing us and for your great review

Jordan W.
英国のFounder
建設, 11-50の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Big Change Revolutionised My Business

5 2 年前

コメント: I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

良いポイント:

The facility to invoice live and make cash flow through the business improve.

改善点:

The schedule does not have dynamic scheduling

BigChangeからの返信

2 年前

Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this. Thank you once again for taking the time to leave a review. All the best, Team BigChange

Stacey D.
英国のDirector
工業オートメーション, 11-50の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

Whole business can now function as one

5 先月 新着

コメント: Implementation with the on boarding team has been fantastic, they have been extremely helpful. Any issue that occur are quickly resolved with roadcrew who are extremely helpful

良いポイント:

Previously we had to use several systems to run our sales team, service department and accounts. This can now all be done as one and each department has access to the whole system. Being able to see what customers have on hire without asking other departments has been key for our sales team. The quick access to service quotes allows the team to function more efficiently and effectively. Glad we made the decision to change

改善点:

Some of the reporting could be improved with the likes of power bi. This would enable management teams to create their own purpose built reports

Paul L.
英国のsales director
建設, 11-50の従業員数
製品の使用期間:: 1~5か月
投稿者のソース
ソース:SoftwareAdvice

Testing Bigchange

2 昨年

コメント: Great forward thinking company , young and full of energy , helpful teams and sales men .
Bigchange for us was lacking power , lacking back office management tools , has poor reporting.
Generally its good upto the engineer completing the work after that its low powered compared to most other software we have tried, in an ideal world we would use the bigchange scheduling front end and our current system for everything else. It's a shame as we have tried numerous other systems and was hoping Bigchange would be better then it is especially as is costs 5x more .

良いポイント:

As a medium size company looking to change to a cloud based system we have tried bigchange extensively and found the following , positives 1. the scheduling of works is great , easy and well thought out 2. job cards with thumbs up or down is a good concept 3. road crew ( tech help) are quick to answer the phone and help where they can .

改善点:

Negatives 1. Compared to our current system the back office Reporting is very underpowered . 2. Job cards have to have a Job type assigned to them this means in our case 600 job type! which became unusable. 3. If you do not set up everything exactly as you need it at the beginning of using Bigchange if is incredibly tedious to change things later on. 4. Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off . 5. Subcontractors are not handled at all in bigchange, you have to have work arounds to allow the use of subcontractors even then its messy and poor. 6. If you deal with NHF Sor codes then your in trouble as Bigchange cannot , does not have a way to easily use these , there are workarounds but you will not end up with a usable system for office and engineers , even worse if like us you have 3 / 4 different versions to pull codes from . 7. The scheduling is good but it gets very unclear very quickly when you have more then 100 jobs a day to plan and manage , in the end we reverted to our whiteboards for clarity ! this is not just a bigchange issue all other systems we have tried are

Simon W.
英国のManaging Director
建設, 11-50の従業員数
製品の使用期間:: 6~12か月
投稿者のソース

SWS Northwest Ltd

5 3 か月前

コメント: [SENSITIVE CONTENT] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so patient and very helpful and really good fun to talk to.
Eli Sufrin is always available to help us out.
It has been hard to get this implemented, it has taken us a good 6 months to roll out. But this is down to me being very busy as well.

良いポイント:

Its functionality and the ability to hold all our customers details, job details and job tracking.

改善点:

There are several actions that need to be done separately in order for an automation to work. This can be tricky to work out and normally involves calling Road Crew.

Mike C.
英国のManaging Director
ギャンブル、カジノ, 11-50の従業員数
製品の使用期間:: 1年以上
投稿者のソース

A complete solution

5 2 年前

コメント: Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

良いポイント:

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

改善点:

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Michael C.
英国のDirector
公共施設, 11-50の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Drive Bigchange to Drive your company forward

5 2 年前

コメント: Its not often your expectations are exceeded by a company, BigChange have exceeded our expectations and some...We are delighted to have partnered with such a forward thinking organisation.

良いポイント:

The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this. Automation, photographic job reports, workflows which drive consistency and track your engineer function.

改善点:

The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.

BigChangeからの返信

2 年前

Delighted to hear we have 'exceeded your expectations' and about your great experience with the BigChange system. We designed it to be a 'win' for everyone for you the business owner, for your team and for your customers. Nothing gives us greater satisfaction than hearing great success stories like these. Thank you once again and for taking the time to leave a review. Kind regards, The BigChange Team

Emily G.
英国のAdmin Assistant
セキュリティ、調査, 11-50の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Good CRM System

4 3 か月前

良いポイント:

We like the fact that we can monitor our engineers out on the road and can quickly receive their job sheets electronically without the concern of lost paperwork.

改善点:

The site tends to freeze regularly. I did mention this to a member of staff and they said it was down to google. When google is working as it should but The Big Change is the only thing that is freezing.

Benjamin E.
英国のChief Operating Officer
食品製造, 51-200の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Fleet Management

5 3 か月前

良いポイント:

Very intuitive user interface. Software is very responsive.

改善点:

There is nothing that we have found that we don't like

Jim D.
英国のGroup Operations Director
建設, 51-200の従業員数
製品の使用期間:: 6~12か月
投稿者のソース

Excellent

5 3 か月前

コメント: Damage charges have significantly increased, as has overall productivity. We now have total transparency of the operational side of the business in one simple to use place.

良いポイント:

Its ease of use for both app users and back office staff. It is so simple to amend worksheets, set up alerts at any time and can be done within seconds.

改善点:

Only con is that the customer has to sign the sheet twice, this is an option that cannot be removed.

Iain B.
英国のManaging Director
機械工業, 2-10の従業員数
製品の使用期間:: 2年以上
投稿者のソース

SVS using Big Change Job Watch Software

4 10 か月前

良いポイント:

Scheduling, quoting, vehicle tracking functions and word templates. Also reports, automation and central access of information available to all back office users. The tablets are get for mobile workforce and easy to use; makes paperwork and filing easy and efficient to manage, syncing all information instantly and traceable.

改善点:

It is a complex system, you need to build up and invest time to explore, setup and implement - overcoming challenges until you get it right and it works for you/ company, that period can be stressful. Also in house for training users is demanding. Stock module could be improved, enabling stock usage deducted from stock holding without manual process.

BigChangeからの返信

8 か月前

Thank you for your detailed review - it is really appreciated. As it is very feature rich there is a lot to learn as you roll out the system to your teams . Since you joined us we have introduced our BigChange University - a rotation of training modules which covers the system end to end and is available to customers old and new. Additionally we have big plans for our Stock and Equipment feature so look out for announcements on Latest Updates. Thanks again!

Ryan M.
英国のOffice Administrator
環境サービス, 51-200の従業員数
製品の使用期間:: 1年以上
投稿者のソース

Job Watch

5 昨年

コメント: Big Change Job Watch has enabled us as a company to run more efficiently and the customer service side of the business has been very helpful.

良いポイント:

The process of setting up the software was much easier than expected and using the system to match our existing work sheets and procedures was very easy to do. The system allowing us to see everything as it is happening has had a massive impact on our business. We can now invoice quicker because we can see straight away if a job has been completed without having to make phone calls to our operatives. Getting live data from vehicles has allowed us to track mileage much easier and help us monitor our vehicles much more efficiently. The planner allows you see if the work you are giving your operatives is realistic.

改善点:

On the fleet section it gives you columns for when Services, Mot, tax etc are due, but we are unable to add to this column, we have other things for our vehicles that we need to book in but we have to keep track of this another way off the system.

BigChangeからの返信

昨年

Thank you for your review - it certainly sounds like you are enjoying the benefits of your BigChange JobWatch system. We will call you to discuss adding custom fields to vehicle records. Meanwhile I will add your suggestion for adding additional information in our Fleet tab into our suggestions portal on your behalf. Please make sure to check out our regular Latest Updates on your site as we frequently add new functionality to progress our platform. Thank you again, Your feedback is appreciated.

Alexandros E.
キプロスのSales
セキュリティ、調査, 11-50の従業員数
製品の使用期間:: 6~12か月
投稿者のソース

From ''No Change'' to ''BigChange''

5 2 年前

良いポイント:

We were increasingly worried, as the company was growing, jobs were increasing. By 2018, we were averaging over 500 jobs a month, these jobs, had to be assigned to a Technician according to his skill and geographical position of the customer. Everything was on an excel spread sheet that had to be kept safe and readable, as it was the whole business schedule. And now this is a True story called Big Change today The Paperless way to Plan, Manage, Schedule and Track your Mobile workforce How our daily routine for all of us has changed. Incoming calls are scheduled to the perfect available Technician, which meets the job requirements automatically. Jobs are received instantly on a tablet, and our technicians have all the information needed to deliver fantastic service, with no delays. They can also view customer previous job history; we can upload file attachments, such as sales orders, Invoices & Floor Plans for them to access at ANY time. My Back office is connected LIVE at all working hours, and my after-sales coordinator knows the exact location and progress of each job. While technicians are on-site, they have all the required worksheets in digital form and those are completed simply by tapping on the screen. We even automatically guide them step by step through the workflow. After completing the job, the process is confirmed with the customer’s signature. The customer then receives a copy of the JOB CARD & WORKSHEETS automatically without any delays.

改善点:

Big CHANGE Desk This is Handys Today ∙ Environmental Friendly (no paper use) ∙ saving cost of Paper, printer and toner expenses ∙ 2 extra jobs completed per day technician ∙ Automatic Time-Sheet ∙ 24 hours of Admin saved per week ∙ 15 % Fuel saved per month ∙ 1 hour per day traveling time saved per technician ∙ No Incomplete jobs ∙ The customer received clear information of work carried out instantly

John L.
英国のOperations Director
建設, 11-50の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Operations Director

5 10 か月前

コメント: Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin ,

良いポイント:

Instant updates from the field engineers to the office enabling the support staff to update customers , it has a built in vehicle tracker which saved us money as we was able to remove our existing trackers from the vehicles cutting down on running cost , we have also reduced our paper work by 85% which is a saving to the company

改善点:

Stock systems is not straight forward and site asset logging does not work how we would like it , but knowing big change this will be sorted in the near future

BigChangeからの返信

8 か月前

10 out of 10!! - thank you so much for the fantastic review - so great to hear about your positive experience and the efficiencies your system has brought you. We are happy to be your service partner - sincere thanks for choosing BigChange! Oh and you are spot on - we have great plans for our Stock and Equipment feature so watch this space....

Steven D.
英国のGeneral Manager
ファシリティサービス, 11-50の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Big Change in the fire industry

4 4 か月前

コメント: Good overall but I don’t think that one day demo is sufficient to really see how the system will integrate into your business. I feel we use it to the best of our ability with the knowledge we have. I think Big Change should offer a review some time after implementation to see if how you use the system can be improved

良いポイント:

Easy to use for job management and tracking. Not so easy with integration into existing processes so needed to adapt but quickly started to see the benefits of the system

改善点:

There is no flexibility with regards quotation templates. If you create your own it can only be downloaded as a pdf not word so there is no flexibility to amend it. The process for creating and populating templates is complicated and help from Big Change to implement is expensive

Daria S.
英国のInstallations Administrator
建設, 11-50の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Easy to Learn

5 昨年

コメント: Tracking or engineers and adding jobs to the planner has been one of the most beneficial part of this system for us. PO and Quotation Forms are extremely helpful and being able to link every document to their relevant job saves a lot of human error.

良いポイント:

Big Change is really easy to use. Simple and effective training made it easy to learn this new system.

改善点:

When first transferring to Big Change, integration with our existing software did prove difficult. After some getting used to and extra training we use Big Change to the best of our ability.

BigChangeからの返信

昨年

Thank you for your wonderful review - we are always so happy to hear how our customers benefit from their BigChange system - thank you.

Steve P.
英国のTransport Manager
卸売, 51-200の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Customer Survey

5 9 か月前

コメント: All our problems are almost always resolved in a very quick time, if they are not communication from the Support Team is excellent by either a follow up email or a call.

良いポイント:

We have a large mixed culture of drivers who can sometimes find it a struggle to understand basic English, the Samsung tablet is easy to operate and the step by step instructions makes this easier for all to follow. We have a good team of office based staff here that can go into the program and make basic changes to assist our business and drivers without having to always contact the BigChange support team.

改善点:

Network sometimes freezes causing the delivery crews to have to use their own mobile devices for navigation, this does not happen on a regular basis. Up to date Sat Nav information can sometimes be delayed causing navigation problems for the drivers, again this is not a regular occurrence. We struggle to download and view dash cam footage as we may not be able to access the SD card for a couple of days and when we do the data is not on the card.

BigChangeからの返信

8 か月前

Thank you so much for your wonderful review - we are so pleased to hear how your BigChange systems helps your both your drivers and the back office team. We are keen to address your SD card issue and will give you a call shortly to discuss. Thanks again!!

Susan B.
英国のExecutive Assistant
ファシリティサービス, 51-200の従業員数
製品の使用期間:: 2年以上
投稿者のソース

JOB WATCH

4 2 年前

良いポイント:

The Dashboard and Schedule screens are great - so easy to understand and use. The vehicle tracking is excellent too - we particularly like being able to use Google to actually see where vehicles are parked. The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too. Road Crew are always helpful and knowledgeable and theon-line help centre is also useful. The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage. Our engineers are very happy not to be hand writing job sheets any more and clients are more than happy to accept electronic records.

改善点:

The facility to download data to create bespoke reports would be very useful, especially around the Resources and Vehicle information - the data on what they do is great but to get a list of, for example, engineers and their skills is not possible without asking Road Crew to do this.

Matthew H.
英国のTechnical Compliance Manager
ファシリティサービス, 11-50の従業員数
製品の使用期間:: 6~12か月
投稿者のソース

My Big Change Experience

4 昨年

コメント: I personally love the software and can see the future potential to save hundreds of manual hours within the team in the long term moving forward. The customer support is second to none in terms of being able to contact 24/7 to resolve any issues you may have.

良いポイント:

The features of the software are extensive and the variables to what it can offer are limitless. Its is clear and visually nice on the eye when working on the software on a daily basis.

改善点:

The lack of integration from Big Change to implement in to our business and transition from the old software we were using. We were unaware of the huge transition changes we had to implement to get the system working the way we would like. It also does have limitations that we would like to have access to, and be able to make alterations if we needed to. You also need to have advanced knowledge of word and Excel to be able to fully understand the software fully. I do have expert knowledge in both word and excel therefore 85% of the issues have been resolved, but the rest of the staff dont and there is the problem.

BigChangeからの返信

昨年

Many thanks for taking the time to write a detailed review - it is much appreciated. Your JobWatch system is feature rich and investment in set up time is required however the benefits - as you have discovered, are soon apparent. Your feedback has been shared with the relevant departments for consideration and thank you again, we are thrilled to hear you love the software.

Michael Y.
英国のNational Operations Manager
公共施設, 201-500の従業員数
製品の使用期間:: 1~5か月
投稿者のソース

Packed with functions

5 2 年前

コメント: Ultimate visibility of the field resources in live time, looking to achieve better productivity nationwide through better resource management and planning.

良いポイント:

The software is packed with features which help our day to day function. having vehicle tracking, shedulling, planning and electronic job cards/delivery notes, sales leads and CRM tools all in one place. Instant job status through the schedule tab means we can e the status of each job and each resource.

改善点:

Very data heavy, lots of initial input and adding information

BigChangeからの返信

2 年前

Many thanks for taking the time to review your BigChange system. Nothing matters more than the real-life stories and experiences of customers like yourself whose teams rely on the system daily to manage their business operations. Thank you for the positive feedback and rest assured your additional comments will be passed along to our R&D team. Best regards, Team BigChange

Nikki F.
英国のoperations manager
セキュリティ、調査, 2-10の従業員数
製品の使用期間:: 1年以上
投稿者のソース

Good functionality

4 昨年

コメント: sold it to be the be all and end all for our business, its good, but with a lack of knowledge about how to use it properly and the fact that every little thing costs extra, like more implementation time and linking it to accounts packages it could easily become a very expensive package, so we will continue to use only part of its capabilities and struggle through figuring it out.
wish we had gone with tradify!

良いポイント:

Great for setting up customers and scheduling works

改善点:

shame it doesn't pull all the information through shame there's not enough implementation time given shame about the lack of after care and support would use it a lot more but really don't know how to and not paying for more implementation time

Kathy B.
英国のGeneral Manager
セキュリティ、調査, 51-200の従業員数
製品の使用期間:: 6~12か月
投稿者のソース

Excellent CMS and Staff Management Tool

5 2 年前

コメント: This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service.

良いポイント:

Intuitive to use, ease of setting up, integration with vehicle trackers, integration with remote worker's tablets, excellent support, excellent options for adding additional information to client records

改善点:

Relatively few reports come as standard and there is a cost (time and money) to request the creation of additional bespoke reports

BigChangeからの返信

2 年前

What a fantastic review thank you for taking the time to do this! We love to hear how our valued customers benefit from their system. Likewise we appreciate hearing how we can do even better and am pleased to inform you that we are currently working on increasing our library of reports. Thank you once again.

Clare B.
英国のHSEQ Manager
建設, 11-50の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Review of BigChange

5 11 か月前

コメント: Overall experience is good, it really has helped our administration of the way we work as a company. I believe that with the introduction of Big Change that we have reduced our administration needs and as saved the employment of 1 x person required, which has been important as we grow as a company.

良いポイント:

This is a really easy system to use, you can design to meet your company needs for policies, procedures, health & safety. You can manage the system yourself, you do not need software engineers to design your worksheets this can all be done in house

改善点:

There is a big opportunity to increase a HR facility. We currently pay for HR Access for our HR needs, when we could run just one system but improvements need to be made. the message system could do with having the ability to add an attachment and the text amount increased. A URL (as requested by me as a development request) to the notes section.

Andrew R.
英国のOperations Manager
建設, 11-50の従業員数
製品の使用期間:: 6~12か月
投稿者のソース

The Office you can take with you anytime, anywhere.

5 昨年

コメント: we have lowered admin time/paper trail overall through simplifying our process thanks to big change having it all in one place. we were using 4 or 5 different software programme's prior to big change.

良いポイント:

As a company we work nationwide which means at times being away from our computers. which is an operations nightmare in terms of planning. but with big change you can access everything you need where ever, when ever. it is also so easy to use, minimal training in house training and we have web users and resources carrying out works daily on their big change log ins.

改善点:

implementation stage, but you have to start somewhere ad the more information you put in at that stage the better as everything falls into place.

BigChangeからの返信

昨年

Great review title - we might use that! Welcome on-board and thank you for taking the time to review us and we are so pleased to hear you have simplified your processes and are benefitting from having everything at your finger tips on one platform! Thanks again

Dan S.
英国のGeneral manager
建設, 11-50の従業員数
製品の使用期間:: 2年以上
投稿者のソース

Great system! Allowed MPBI to offer more of a complete package to our customers old and new!

5 昨年

コメント: Really happy with the functions available on big change, albeit i would highly recommend training and/or the recent webinar's to fully understand the processes and what you can do with Bigchange. The system has allowed us to move into other industries of work and offer a more substantial package to our customers.

良いポイント:

The functionality of the system is great, we make best use of the system onsite to show evidence of jobs and allow our customer to sign off works which removes any confusion over a completed job.

改善点:

One issue we have found is, when jobs are uploaded to the big change the map will only show one job per location/postcode, the projects we are awarded could have up to 10 jobs on one site under the one postcode so on a overview the map doesn't show our full capacity.

BigChangeからの返信

昨年

Thank you for taking the time to review your system and for your amazing feedback it is very appreciated. Its also good to hear that you are taking advantage of our ongoing complimentary training tutorials. I have raised your comment regarding multiple resources at 1 location display to our Development Team for consideration and would like to thank you for the suggestion - our best ideas come from our customers.