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ConnectWise ScreenConnectのレビュー

ConnectWise ScreenConnectとは

ConnectWise Controlのリモート会議を使用すると、コラボレーション、研修セッションの実施、プロジェクトアップデート、顧客との会話を実現できます。

ConnectWise ScreenConnectの製品詳細

良いポイント:

Price is great for the level of service you get. Customer support is there for you every step of the way.

改善してほしい点:

These computers are by no means "powerhouses", but I have noticed that there is a distracting amount of lag time when I remote in to those select computers.

ConnectWise ScreenConnectの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.4
機能
4.5
価格の妥当性
4.6

おすすめ度

9.0/ 10

ConnectWise ScreenConnectの総合評価は4.7/5です。 (キャプテラに寄せられた1,915件のレビューより集計)。

ConnectWise ScreenConnectを使用したことがありますか?

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レビューを絞り込む (1,915件)

Gerry
Gerry
Manager of Project Services
認証済みLinkedInユーザー
コンピュータ、ネットワーク・セキュリティ, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Great product

5.0 2 年前
動画プレイヤーで日本語字幕を表示できます
Yunus Emre
Yunus Emre
ポーランドのHuman Resources Intern
認証済みLinkedInユーザー
物流、サプライチェーン, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

Easy Way To Connect

5.0 9 か月前

良いポイント:

Easy of use and fast interface Support different operating system such Windows and OS

改善してほしい点:

There were so many updates. So, it needed to be updated frequently by IT.

Clayton
アメリカのIT Manager
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Remote Management

5.0 9 か月前

良いポイント:

I love the responsiveness and options we get when using ScreenConnect. The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus.

改善してほしい点:

Sometimes you have to restart the service after an outage before it gets you back in.

認証済みレビュアー
認証済みLinkedInユーザー
コンピュータ・ハードウェア, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

It is simple to access the server with ConnectWise remotely.

3.0 2 年前

製品を使ってみた感想: Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.

良いポイント:

Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.

改善してほしい点:

There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.

Uriel
メキシコのSr Systems Engineer
セキュリティ、調査, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Connectwise tool for managing servers and workstations

5.0 4 か月前

製品を使ってみた感想: Very good tool to have all devices centralized to avoid connecting each time to different vpn, and to go directly to each business and different countries.

良いポイント:

The best thing is that you have all servers and workstation consoles centralized, if you have different business units or supporting other countries, you can have a better approach using Connectwise

改善してほしい点:

The only thing I have noticed is just that for a couple of servers, sometimes the CW agent needs to be re-installed since it reports as disconnected.

Graham
カナダのManager
政府機関, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

ConnectWise ScreenConnect in the Country!

5.0 昨年

製品を使ってみた感想: Neutral! Product works, does what it says it does, we find Teams is replacing it for daily usage.

良いポイント:

It just works! Its not fancy looking, but its got all the bells and whistles!

改善してほしい点:

Talking to sales is extremely difficult to get pricing/quotes, be prepared to chase them!

Scott
アメリカのCOO
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

ScreenConnect is an excellent product

4.0 2 年前

良いポイント:

Easy to manage and use for remote support and remote control

改善してほしい点:

File transfer is slow. It works, but the speed is very slow.

Austin
アメリカのAdmin
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Screen connect review

5.0 9 か月前

製品を使ってみた感想: Overall I have been pleased with the use of screen connect. Its a great mostly reliable tool and would love to use it in the future and recommend its use.

良いポイント:

How easy it is to setup and deploy and also how easy it is to remote into machines and all the controls you have.

改善してほしい点:

Sometimes the connections can drop or the deployment wont work for what ever reason.

Shane
アメリカのSystems Administrator
病院、ヘルスケア, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

ScreenConnect is Simple to use!

4.0 6 か月前

製品を使ってみた感想: As a company, we're happy to use ScreenConnect for our remote management solution.

良いポイント:

It is easy to search for endpoints, add endpoints, and connecting to endpoints is as simple as a click, or adding one time support sessions.

改善してほしい点:

Sometimes it's difficult to make groups of endpoints due to the advanced filtering options

Robert
アメリカのITO
金融サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

ScreenConnect is Good, But Could be Better

4.0 9 か月前

製品を使ってみた感想: Very good overall and would recommend. Their partnership with BrightGauge needs lots of improvement from the reporting side, but ScreenConnect itself has been very good.

良いポイント:

It's great for remote access into another users computer, even if just one of your own. Support is good and there is no downtime.

改善してほしい点:

Features like "Screen Blanking" can be very clunky. Often when I set the remote screen to be blanked out, I will have a session go to sleep, and when I get back on the screen blank setting has been disabled. This is highly frustrating when needin privacy in a remote setting.

Ketan
アメリカのIT
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Remote Assistance made easy with ConnectWise

4.0 4 か月前

製品を使ってみた感想: Overall, the product is good for it's intended purpose and easy to use.

良いポイント:

What I most like about this product is the option to connect using the browser or desktop app.

改善してほしい点:

I least liked it's display not being very clear when connected to a remote computer.

Daniel
ニュージーランドのService Delivery Manager
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Connectwise Control - An amazing remote app

5.0 2 年前

製品を使ってみた感想: Overall, ConnectWise Control has been a popular and reliable remote desktop software that has provided many useful features for our engineering team. Engineers have found it easy to use, and appreciate the ability to customize the software to meet their specific needs.

良いポイント:

Many users have found the software intuitive and easy to navigate, making it simple to provide remote support to clients. Also, ConnectWise Control is known for its strong security features, including two-factor authentication, session recording, and permission-based access. This helps for external and internal security requirements.

改善してほしい点:

The pricing model may not be suitable for smaller businesses or those with limited budgets. Security permissions are confusing but support are there to help with that.

Mohamed Salah
チュニジアのProject Manager
経営コンサルティング, 2~10人規模の会社
使用期間: 2年以上
投稿経路

A Comprehensive Remote Support Tool: ConnectWise Control

5.0 2 年前

製品を使ってみた感想: Overall, ConnectWise Control is a great choice for businesses looking for a reliable and secure remote desktop support tool. The intuitive interface and customizable features make it suitable for a variety of business needs.

良いポイント:

ConnectWise Control is a great remote support tool that offers users a comprehensive suite of features. The platform is easy to use and the support team is always available to help with any issues. I have used it to help my customers troubleshoot their systems and to transfer files, and it worked perfectly every time. It is a reliable and secure platform that I would definitely recommend.

改善してほしい点:

ConnectWise Control can be somewhat expensive for small businesses and the setup process can be a bit tricky for those who are unfamiliar with the software. Additionally, it lacks some advanced features that may be necessary for certain businesses.

Bongani
Bongani
南アフリカのIT TECHNICIAN
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Personal Experience with ConnectWise Control

5.0 2 年前

製品を使ってみた感想: It saves me travelling costs as I don't have to be on site to repair or provide support to my clients, thus saving me money and time.

良いポイント:

Controller meetings start rapidly.Specialist establishments rush to finish.On premise server refreshes rush to finish, commonly in under 10 minutes.Impromptu help meetings are natural and simple to begin

改善してほしい点:

the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for adminstrator access when this entrance is required. more often than not it simply dark screen when UAC input is required.it doesn't scale well when multiple screens are engaged with a far off meeting

Terri
アメリカのDirector of Ops
法律サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

ConnectWise works

5.0 昨年

製品を使ってみた感想: Overall ConnectWise screen connect works for the simple remote sessions.

良いポイント:

The simplicity of this product makes it easier for the individuals who don't like or are intimidated by technology.

改善してほしい点:

Working with dual monitors is not as user friendly and it is a problem for individuals who are versed in technology.

Jacob
オーストラリアのIT SUpport Engineer
卸売, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Cant user for Days on end due to their broken 2FA

4.0 昨年

製品を使ってみた感想: Avoid Avoid Avoid represents a massive corporate risk

良いポイント:

Not their support its almost non existant

改善してほしい点:

Reliability, the broken 2FA issue is a massive deal breaker, essentially bricking the application for days on end, and support takes days to resolve.

Allegra
アメリカのNetwork Specialist
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

ScreenConnect Review

4.0 昨年

良いポイント:

I like that we can now see software on the machine without logging in as the user. I also like that I can now login as the user on remote desktop without guiding them to join a session.

改善してほしい点:

The expired token can be a problem. I appreciate that it clears up if someone is using up a seat and isn't at their computer anymore but I do wish it had maybe an idle timer instead of it running into that when I'm in the middle of something.

Sarah
アメリカのOffice Manager
弁護士業界, 11~50人規模の会社
使用期間: 2年以上
投稿経路

ConnectWise

5.0 2 年前

製品を使ってみた感想: Excellent. We have had no problems with this program.

良いポイント:

I feel that ConnectWise is very secure and I feel safe using this site to remote into our system. We have alot of sensitive data and I feel that it is very secure.

改善してほしい点:

There are a lot of steps to go through before you are connected.

Shawn
トリニダード・トバゴのIT Manager
パッケージ/貨物配送, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Great tool for remote support

5.0 昨年

良いポイント:

Simple end user experience. The process to gain access to remote support is quick and simple. Provides a free option for home users

改善してほしい点:

Customer support takes long for feedback

Motti
Motti
アメリカのSr Systems/Network Admin/Engineer
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Useful product

4.0 2 年前

製品を使ってみた感想: Generally good daily use as a remote support tool.

良いポイント:

I can paste to the keyboard. I have access to the systems backend. The system lets me use powershell without being logged in.

改善してほしい点:

The deploy tool does not work well. I can not set MFA easily for users. Setting up SSO is a challange.

Penny
アメリカのHR/Accounting
化学, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Good product to use

5.0 2 年前

製品を使ってみた感想: Overall it works pretty well.

良いポイント:

Makes things easier in working with co-workers or other businesses

改善してほしい点:

Sometimes its a little finicky and I have trouble connecting the first time. It also asks me to verify my identity too often.

Nick
Nick
アメリカのSystem Engineer
認証済みLinkedInユーザー
情報技術、情報サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Review

5.0 2 年前

製品を使ってみた感想: very good

良いポイント:

soild and reliable remote support tool works well

改善してほしい点:

no cons it is a soild and reliable remote support tool works well

Dylan
アメリカのIT Specialist
弁護士業界, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Quick and Easy to use

5.0 2 年前

製品を使ってみた感想: Honestly, It's great and works really well!

良いポイント:

I liked how quick and the different types of features offered.

改善してほしい点:

There are times when it's slow to connect to the website.

Tarek
エジプトのCustomer Service Specialist
アウトソーシング、オフショア, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

Remote working is the main event in this software

4.0 2 年前

製品を使ってみた感想: I'm so thrilled by the great outcome and its efficient performance in the process.

良いポイント:

I love this software for what it gives, function features such as hosting a meeting while supporting other agents.

改善してほしい点:

It doesn't support all the languages and it only has chats and emails as it doesn't support phone engagement.

Gabriele
イタリアのTecnico
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Remote desktop and control

5.0 2 年前

良いポイント:

semplicity and passthrough firewall. customer need only to download file and execute it.

改善してほしい点:

there are any problem. the software updates regulary and has ever new features

Ryan
アメリカのManaged Services Technician
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

ConnectWise Control - The Simple Remote Software

5.0 2 年前

良いポイント:

I like how it gives different options of connecting such as directing the client to a website and entering a code or having the ability to email them a link with the code embedded so they only have to download the client.

改善してほしい点:

It makes me sign in every time instead of having the option to SSO or remember me.