キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

TourSolverとは

このソフトウェアは、フィールド・サービス、物流、販売活動のスケジューリングを最適化して30%の生産性向上を達成するために広く使用されています。

TourSolverの製品詳細

良いポイント:

Opti-Time gives full operation visibility for managers and field executives. The software has a lot of integrated constraints and restrictions that can be set to fit any operation requirement.

改善してほしい点:

Not easy to add additional stops to existing map.

TourSolverの評価

評価ポイント

使いやすさ
4.0
カスタマーサービス
4.2
機能
4.0
価格の妥当性
4.3

おすすめ度

7.5/10

TourSolverの総合評価は4.2/5です。 (キャプテラに寄せられた29件のレビューより集計)。

TourSolverを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (29件)

Kostia
アメリカのOwner
消費者サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Ideal for small businesses

5.0 2 年前

製品を使ってみた感想: Great, a bit scared at first that we wouldn't be able to use it, we are not tech people, and the last thing I wanted was to get a system that would add more work! But that wasn't the case at all, their team was there, and the thing works; we use it daily and save tons of time.

良いポイント:

I operate a Garage Door Repair and Installation service in Florida. I grew a lot, and dispatching and scheduling jobs for 20 technicians was difficult. I like that the system lets us do that easily. What I most like about it is: - Drag&drop service jobs from Xls - One-click optimization - Full map view with all routes (to display during morning briefing time) - Modify job schedule based on the team's feedback - Share with the mobile phone in one-click -> we worked with [SENSITIVE CONTENT], who helped us set the system and workflow for our needs. That allowed us to be operational right away (I don't like to read user manuals!). He is still our contact and is fantastic to work with.

改善してほしい点:

Daunting at first, with a lot of features and buttons all over the place, but that goes away very fast when the software tech starts the onboarding.

Nomadia Groupからの返信

2 年前

Hi Kostia, thank you so much for the review! Indeed, the UI is very rich and will look complex at first. This is one of the downsides of having a lot of customization and features. I have provided your feedback to the product team to continue to focus on UX as much as possible.

Daniel
アメリカのConsultant
情報技術、情報サービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Route planning & optimization

4.0 4 年前

製品を使ってみた感想: I can tell that Opti-time’s team is very experienced and is very passionate about their products. We really feel part of the product team as they listen to features requests and implement fast!

良いポイント:

The software integrates all our business constraints; it is highly flexible. The UI is customizable which improves the user experience significantly.

改善してほしい点:

There is not much I dislike about the software.

Nomadia Groupからの返信

3 年前

Thank you for taking the time. We are working hard on our features and fast implementation!

Paul
カナダのSenior Inspector-Toronto
政府機関, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

2.0 2 年前

製品を使ってみた感想: Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

良いポイント:

Lets customers know of ETA's via text and email once a route has been planned.

改善してほしい点:

Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

Nomadia Groupからの返信

2 年前

Hello Paul, thank you for taking the time to post a review! The navigation aspect is managed through Google Maps / Waze or any third-party application you would launch from the TourSolver App on your phone. Hence, turn-by-turn navigation is not handled by our software directly. I have instructed our team to get in touch with you to go over this and ensure that you are fully satisfied. Alex will be in touch with you very soon!

Alfredo
メキシコのSales Manager
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 2年以上
投稿経路

ITSmarts Comments

4.0 4 年前

製品を使ってみた感想: Experience have been very good this sales and support

良いポイント:

About Toursolver Cloud is a solutions very easy to use to implement with final users

改善してほしい点:

would be good idea quote by modelo: Geocoding, Territory, Planing, app monitoring, considering that prospects and/or custom other just need part of the solutions and not all of it. Also they need test more de solutions some timer appears some "bucks" that some time is complicate some soon. Finally would be necessary considerer price for LATAM because other competence as beetrack or simpleroute with lower prices confuse market even those companies do not do optimization process just sencuence with out restriction

Nomadia Groupからの返信

3 年前

Thank you for taking the time to give us your feedback. We are improving the onboarding of our software to make sure that all our customers can quickly deploy.

Troy
カナダのElectrical Inspector
建設, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Toursolver - Electrical inspection

4.0 2 年前

製品を使ってみた感想: Inspections are clearly identified and can be easily managed.

良いポイント:

Software is easy to load work/site visits on and provides a good overall layout of inspections to be completed. Works overall well with google maps.

改善してほしい点:

Not easy to add additional stops to existing map. Sometimes google maps takes you to an address close to where you need to go, so you need to double check address before trying to gain access to the address where the inspection is required. Sometimes when the map is optimized, it takes you back to an area close to where you have already been.

Nomadia Groupからの返信

2 年前

Hello Troy, thank you for taking the time to post the review. I have asked the team to get in touch with you and understand what the problem might be regarding the address locator & route optimization. We want to make sure the software helps you as much as possible.

Luc
Luc
ベルギーのFree-lance consultant
認証済みLinkedInユーザー
物流、サプライチェーン, 自営業
使用期間: 2年以上
投稿経路

検討した類似製品:

An easy way to save time and money...

4.0 4 年前

良いポイント:

Easy of use (for final user), integration possibilities, strentghness

改善してほしい点:

Implementation requires a deep knowhow...

Nomadia Groupからの返信

3 年前

Hi Luc, thank you so much for posting a review here. Do not hesitate to reach out to our support team. We have a support service that will assist you through the implementation and any integration.

Venard
フランスのHead of Sales and Project Management
使用期間: 2年以上
投稿経路

Expert user

5.0 6 年前

良いポイント:

This software provides the best functionalities coverage and enables a huge ROI in a few months. Its strong customisation makes it relevant in many business cases.

改善してほしい点:

Due to its large range of functionalities this soft may be a bit hard to configure and should be reserved to large organizations

Nomadia Groupからの返信

3 年前

I'm glad you appreciate the customization of the interface and integration. Please reach out to us if you have any questions.

Arturo
メキシコのGIS Business Consultant
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

North Alpha fully recommends Opti-Time for Agenda and Route Optimization

5.0 4 年前

良いポイント:

Opti-Time is an easy-to-use optimization software that suits most needs and can be deployed within few weeks. Opti-Time helps on reducing costs and planning efforts. Opti-Time gives full operation visibility for managers and field executives. The software has a lot of integrated constraints and restrictions that can be set to fit any operation requirement.

改善してほしい点:

- Setting up the constraints/restrictions to comply with very specific needs is difficult without a qualified expert assistance and support.

Nomadia Groupからの返信

3 年前

Hi there, thank you very much. If you still need help setting up the constraints according to your business needs, one of our experts will assist you.

Federico
イタリアのBusiness Developer
使用期間: 6~12か月
投稿経路

Easy to use and ROI guaranteed

5.0 7 年前

良いポイント:

It allows to optimize the route plan in an immediate and easy-to-use way, granting saving in terms of logistic costs and reducing mileage. It is ideal for delivery staff, sales people and technicians. The new APP TourSolver Mobile increases even more its usefulness, allowing a real team connection among planner and mobile forces.

改善してほしい点:

There isn't yet the possibility to geo-localize the resource, even if this functionality results a next implementation of the software

Nomadia Groupからの返信

3 年前

Hi Federico, thank you so much for your feedback. We are glad you appreciate our APP TourSolver Mobile. The geocoding has been updated; let us know if you still have issues!

Tom
カナダのElectrical Inspector
ファシリティサービス, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Good program for optimizing routes and communicating arrival time window with customers.

4.0 4 か月前

製品を使ってみた感想: Toursolver Is a viable route optimization and site arrival time communication tool.

良いポイント:

Route optimization, time of arrival communication, import data.

改善してほしい点:

Is a very detailed and customizable program and requires training and practice to use.

Nomadia Groupからの返信

4 か月前

Dear Tom, Thank you for your review. We are pleased to read TourSolver helps you improve your business. Feel free to contact our support team if you need any assitance on the ongoing practice of our solution.

Filippo
イタリアのIngegnere
物流、サプライチェーン, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Un'esperienza positiva

4.0 先月 新着

製品を使ってみた感想: Assolutamente positiva, l'implementazione e il supporto ricevuto in fase di scelta e la flessibilità di/scalabilità nell'implementazione delle funzioni

良いポイント:

Interfaccia utente, completezza dei vincoli gestiti e supporto utente ricevuto

改善してほしい点:

Alcune traduzioni in italiano un poco approssimative

Nomadia Groupからの返信

4 週間前

Grazie per la sua recensione, Filippo. Siamo lieti che sia soddisfatto della nostra soluzione.

MARIE
フランスのresp negoce
農業, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Pratique

4.0 5 か月前

良いポイント:

Nous l'utilisons pour nos tournées camion, nous pouvons choisir ce que nous privilégions pour la tournée: les kilomètres, le nombre de clients... La relation avec notre logiciel de conduite est très importante, et la relation des deux nous permet d'avoir une approche complète de notre métier

改善してほしい点:

Nous ne l'exploitons pas complétement. Une formation (gratuite!) serait intéressante.

Nomadia Groupからの返信

5 か月前

Bonjour Marie, Nous vous remercions d'avoir pris le temps de nous communiquer votre retour d'expérience et sommes ravis qu'il vous permette d'avoir une approche complète de votre métier.

Luis Manuel
Luis Manuel
コロンビアのVP of Sales
認証済みLinkedInユーザー
消費者サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Opti-Time Save money

5.0 4 年前

製品を使ってみた感想: El apoyo comercial y tecnico es muy importante para poder sacar el mayor provecho de las herramientas

良いポイント:

Actualmente usamos el software para desarrollar soluciones de optimizacion de rutas, donde buscamos generar ahorros en todo lo que tiene que ver rutas y personal en campo

改善してほしい点:

De todas las herramientas que hemos probado es la que mejor ROI nos ofrece en los proyectos que hemos desarrollado

Nomadia Groupからの返信

3 年前

Hello! I am glad you enjoy using the software. Please reach out to us if you have any questions.

Paul
カナダのInspector
電気・電子機器製造, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Toursolver

2.0 2 年前

製品を使ってみた感想: Dissapointed w toursolver so far

良いポイント:

It is fairly quick to load info to get map

改善してほしい点:

Several items. Can not add stops, street names are very small, can't seem to increase font. can't move stops around.

Nomadia Groupからの返信

2 年前

Hello Paul! Thank you so much for your review! Stops can be added and moved anytime from the map view or from the timeline view. You might not have the right to do so, I have asked the team to get in touch with you and your system administrator to ensure that this is no longer a frustration for you. For the street names, you have access to multiple map backgrounds, you should be able to enable Google Maps for example. we will be in touch soon to ensure that this works for you!

Paul
カナダのElectrical Safety
建設, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Not a great system

3.0 2 年前

良いポイント:

After lots of time with it it becomes easy to use

改善してほしい点:

Always needs to be connected to the internet

Nomadia Groupからの返信

2 年前

Hello Paul, thank you for taking the time to post a review! The mobile app has an offline mode that allows you to access your route plan and report even when out of network. It is not possible to connect to the desktop web portal if you do not have internet. Our team will reach out to you to gather your feedback and implement new features in our product roadmap. Stay tuned; Alex will reach out!

Anastasiia
ウクライナのAccount Manager
マーケティング、広告, 1,001~5,000人規模の会社
使用期間: 6~12か月
投稿経路

Happy to use it!

5.0 2 年前

製品を使ってみた感想: I am so happy that Geoconcept (Opti-Time) is now present in the US. TourSolver routing engine has been evolving over the last 10 years and is clearly above the pack.

良いポイント:

In our line of business, it is essential to be able to cover as many use cases as possible. The 100+ parameters available makes it the only software I tested that model our activity perfectly.

改善してほしい点:

I would love more capabilities in reporting, specifically a customizable BI dashboard, like a drag&drop UI?

Nomadia Groupからの返信

2 年前

Hello Anastasiia, thank you for your feedback! A customizable BI Dashboard is in the works and will be released soon! Stay Tuned!

Brian
カナダのSenior Inspector
電気・電子機器製造, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Toursolver

3.0 2 年前

製品を使ってみた感想: getting more comfortable using system

良いポイント:

Able to map and Locates almost all sites

改善してほしい点:

-List of sites does not match the map ''pins'' -difficult to tell which direction your going to start -difficult to find/see street name

Nomadia Groupからの返信

2 年前

Hello Brian, thank you so much for your review. I have asked someone from the team to reach out asap to understand the problems you have with the map display.

Emmanuel
カナダのITSM Specialist
政府機関, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Lackluster Customer Support

3.0 2 年前

製品を使ってみた感想: Customer service is not great. Turnaround is long. It seems support working hours is very limited for Canada Eastern Seaboard customers. We get that the application is hosted and supported from France, but we know that we have to wait for support for a long period, even if it's urgent. We feel there's no urgency.
Tool seems unfinished (e.g. lists are not alphebatized, multiple places to make changes when a user is modified)

良いポイント:

Route Planning and being able to communicate to the customers

改善してほしい点:

For an administrator, the tool is clunky. It seems the modules are programmed separately. Adding a user and setting their mobile seems like 2 different tools.

Nomadia Groupからの返信

2 年前

Hello Emmanuel, thank you for your review. Someone from our team will reach out to ensure we understand your problems and help you as best as possible. Our technical support is available during EST working hours; you can also chat directly with an agent using the chat box at the bottom right of your screen.

Clovis
フランスのch
消費者サービス, 201~500人規模の会社
使用期間: 1~5か月
投稿経路

utilisation tour solver

5.0 5 か月前

製品を使ってみた感想: Tour solver nous facilite la vie sur la gestion des tournées, optimisation du temps et des chauffeurs. Nous avons un outil de suivi avec une collecte de données . Nous sommes des échanges que nous entretenons avec les commerciaux et formateurs qui répondent toujours.

良いポイント:

Nous avons apprécié la facilité d'utilisation du smartphone et la planification.

改善してほしい点:

Nous avons eu des difficultés sur la gestion de la base de données clients

Nomadia Groupからの返信

4 か月前

Merci pour votre retour d'expérience. Votre avis nous encourage à continuer à fournir un produit et un service de haute qualité. Si vous avez des besoins supplémentaires, n'hésitez pas à nous contacter.

andy
カナダのinspector
建設, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Toursolver

4.0 2 年前

製品を使ってみた感想: So far it has been fine. Still getting used to it

良いポイント:

I like the allows certain amounts of time for each job and plots on a gant chart

改善してほしい点:

A bit difficult to rearrange the calls in the order I would like

Nomadia Groupからの返信

2 年前

Hi Andy, thank you for your review! I have forwarded your remark to the team to see if we can help in making it simpler for you to rearrange service calls. Look out for an email from our team soon!

Andrii
ウクライナのTeamLead
アウトソーシング、オフショア, 201~500人規模の会社
使用期間: 1~5か月
投稿経路

White Label Routing APIs

5.0 2 年前

製品を使ってみた感想: For our company, the most important was to be able to integrate a routing & planning optimization API within our platform, we benchmarked several solutions, and none got even in close in calculations speed and quality of results on a large amount of data.

良いポイント:

White label integration of their APIs, recommendations from other companies in the field were what decided us to move forward with Opti-Time.

改善してほしい点:

Initial set-up was long as we had to figure out how to best use the countless constraints and possibilities of the routing engine. It is very flexible and sometimes too much so!

Nomadia Groupからの返信

2 年前

Hi Andrii, thank you so much for posting a review; we are working hard to find the right balance between simple-to-use systems that offer our users flexibility. Many UX/UI improvements are on the roadmap this year.

Raffaele
カナダのWiring Inspector
公共安全, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

TourSolver Review

4.0 2 年前

良いポイント:

availability of user options that can by customised

改善してほしい点:

search bar for adding new addressed not working

Nomadia Groupからの返信

2 年前

Hello Raffaele! Thank you for your review, I have asked the team to look into the search bar issue, it might be related to the brand new release that came out this week. They will be in touch with you directly.

Felipe
スペインのManager
通信, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Perfect Tool for saving money

5.0 4 年前

良いポイント:

Easy of use and powerful tool. Customizable.

改善してほしい点:

Desired Features like templates based on different bussines

Nomadia Groupからの返信

3 年前

Hello, thank you so much. We are introducing business templates with our next release; stay tuned!

Alice
ウクライナのAccount Manager
人材派遣、人材紹介, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Very valuable software

5.0 2 年前

製品を使ってみた感想: Very few routing & scheduling software offers real-time optimization, and only opti-time has an efficient one. Highly recommended for field service calls optimization.

良いポイント:

Real-time optimization engine that allows call center’s operators to propose/set appointments into existing routes. It is a game-changer to improve customer experience!

改善してほしい点:

The set-up of the real-time optimization engine is challenging at first, but their support helped a lot.

Sébastien
フランスのDirecteur Transport
健康、ウェルネス、フィットネス, 10,000+人規模の会社
使用期間: 6~12か月
投稿経路

Solver - Optimisation de tournées

4.0 6 か月前

製品を使ってみた感想: Optimisation des flux

良いポイント:

L'ergonomie, les cartographies, intégration des contraintes métiers

改善してほしい点:

Outils la visualisation d'un planning type, l'établissement selon les contraintes contractuels d'un tiers.

Nomadia Groupからの返信

6 か月前

Bonjour Sébastien, Je vous remercie pour votre partage d'expérience au regard de l'utilisation de notre produit TourSolver. Nous sommes ravis qu'il réponde à vos besoin dans l'ensemble. Si toutefois vous avez besoin d'un accompagnement sur certains sujets, n'hésitez pas à contacter notre équipe support qui vous conseillera avec plaisir.