キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年
Trackplanとは
プロダクト・ポートフォリオ・マネジメント (PPM) による施設、資産、および保全管理に、リアクティブなジョブ、スケジューリング、リスク・アセスメント、フォーム、検査、2つのアプリ。
Trackplan has transformed the way we operate our complex estate, it has allowed us to centralise all elements of estate and facilities management, asset management and costings.
Overall cost and slight difficulty initially setting up.
レビューを絞り込む (45件)

FACILITY, ASSEST AND MAINTENANCE MANAGER
製品を使ってみた感想: I have been able to track all my company’s asset and secure them, we have lost machines in the past due, to lack of organised recording, scheduling for maintenance now made easy, all documentations about our facility are all in one application, making me a more organised maintenance manager.
良いポイント:
the application is user friendly, very efficient in managing our site tools and machines, the customer support are also very responsive, my workers and machine operators could use the application even with little IT knowledge, i also use the application to manage budget by allocating cost for each asset, so I can evaluate or plan work schedule or plan a maintenance schedule for my future projects.
改善してほしい点:
I really don’t have complains, the application works perfectly, and when their are issues with the software the customer support respond fast
Trackplan Softwareからの返信
5 年前
Thanks Stephen
Trackplan review from a frequent user
良いポイント:
I appreciate the simple user interface and the inclusion of QR codes for reactive maintenance requests, a feature that sets this CAFM system apart from others. The system's user-friendly nature and self-explanatory design are commendable. The practice of sharing additional modules developed by the Trackplan development team with all system subscribers is a great advantage. Furthermore, the support for multiple languages is a valuable feature. The pricing structure, which is based on the number of jobs per year rather than the number of user licenses, represents a significant cost-saving advantage. The ease of uploading and downloading large amounts of data, as well as the straightforward job scheduling and tracking, are also highly beneficial. I am particularly pleased with the customer support, as the response to queries is consistently prompt, often within the same day. Additionally, the regular communication of system updates by the Trackplan team ensures that important updates are not overlooked.
改善してほしい点:
I suggest making the job duration more explicit and easily accessible by featuring it prominently on the initial page when a specific job is selected. Simplifying the process for technicians to start, pause, and complete job durations will improve efficiency. Moreover, enhancing the final Work Order template to incorporate the checklist in the work order details, which can be printed as a hard copy and shared with the client, would be beneficial.
Trackplan Softwareからの返信
9 か月前
Hi Mahmoud, thank you very much for the review. Glad to see you are are enjoying the QR codes to raise requests! We will talk to you about your feedback around improving job duration and related remarks
Trackplan Review
良いポイント:
Ease Of Use & mobile access. Scheduling features
改善してほしい点:
overall cost and slight difficulty initially setting up
Trackplan Softwareからの返信
昨年
Hi Sean, thanks for your feedback :) Charlie Trackplan
Trackplan Review
製品を使ってみた感想: Very pleased, the team are always there to help and assist and will work on any developments that highlighted.
良いポイント:
Simple system to use and very cost effective, excellent for asset management
改善してほしい点:
The reporting could be a bit slicker, but this is improving all the time.
Trackplan Softwareからの返信
3 か月前
Thanks for the nice review Glyn. Appreciate it. Mark, CEO
Trackplan for College Buildings
製品を使ってみた感想:
For some time now, we have been using our own in-house (Excel based) system for managing compliance and maintenance. We have been looking for a web based replacement for nearly two years. Trackplan ticked all the boxes and stood out on ease of use and pricing.
Migration from our existing system is a breeze. Over 1200 room locations, 230 schedules, 4,700 assets to date, all migrated using Trackplan templates.
Trackplan replaces our outgoing system but we have plans to use it's extra features and have it to do so much more for us.
Customer support has been excellent and the Dev team are open to making changes to accommodate the way we work.
良いポイント:
Easy to navigate. Easy to set up assets, schedules and Jobs. Very responsive customer support.
改善してほしい点:
I've nothing to add here. I can't find anything negative to say about the product.
Trackplan Softwareからの返信
6 か月前
Thanks very much Alan for the review. We are delighted that you are getting on so well with our software and that our support and services teams are helping you along the way. Mark, CEO
Elevate Everywhere
製品を使ってみた感想: We have been part of the journey with TP and see how hard [sensitive content hidden] and the team put into maintaining the software and all customisations are available to all. We scanned for the idle software where customisations could be included and TP does this for us.
良いポイント:
Ease of use for our team. Tracking and location functionality. We are able to use any type of electronic device to hand to carry out our works and reporting.
改善してほしい点:
Having to navigate through different pages to search for items where a master search bar could reduce the amount of trawling though pages to get to the end result.
Trackplan Softwareからの返信
昨年
Hi Vinny, thanks for your feedback and taking the time to write us a review. The development of the product is driven by our customers, so it's great to hear you like the customisability of the platform. I will feedback to the team regarding the master search bar. Charlie Trackplan
An incredibly versatile software
良いポイント:
An incredibly versatile software that can manage a range of jobs across multiple teams and sites. Its ease of use for set up, additions and modifications makes it very attractive to the helpdesk administration and management. Trackplan FM has a range of features such job request link, QR code usage, forms, contractor management and purchase order request management and navigation through the desktop and mobile application is very intuitive. The management team are very responsive and proactive in both introducing new and enhancing existing features throughout the application via update releases at a greater frequency than would usually be expected. A very stable system frequently applauded by administrators, managers and technicians.
改善してほしい点:
Any initial minor issues were addressed in a timely manner and the team is very open to exploring proposals.
Trackplan is great
製品を使ってみた感想: Overall has been very good. The team like the ease of use.
良いポイント:
Ease of raising jobs on - our old system was time consuming. It's easy to search for jobs if you can't remember a site you can filter by keywords in the description.
改善してほしい点:
Alot of the setup was manual entry - Trades were manual, Trades and areas should be able to be set independently (especially if you're not using job throtle) Not all of my resources can over all trades in all regions.
Trackplan Softwareからの返信
昨年
Hi Graeme, Thanks for the feedback. Glad to hear the team like it! I have referred your note regarding trades and areas to the team. Thanks again! Charlie Trackplan
Streamlined PPM Management with Trackplan: Efficient Scheduling and Real-Time Forms
製品を使ってみた感想: At King & Moffatt, we’ve been using Trackplan to manage our Planned Preventative Maintenance (PPM) scheduling and Reactive Works, and it has significantly streamlined our operations. The software’s ability to efficiently schedule planned services and manage reactive tasks ensures that our maintenance processes run smoothly. One of the standout features is the ability to create custom forms that our resources can complete in real time, which enhances our team's productivity and data accuracy. Although we’ve encountered some limitations, the support from [sensitive content hidden] has been invaluable in resolving any issues. Overall, our experience with Trackplan has been positive, and it continues to be a crucial tool in our maintenance management strategy.
良いポイント:
What we like most about Trackplan is its seamless scheduling for Planned Preventative Maintenance and Reactive Works, which keeps our operations running efficiently. Additionally, the ability to create real-time, customisable forms for our team has greatly improved our workflow and data collection.
改善してほしい点:
The main drawback of Trackplan is its occasional limitations in functionality, which can impact workflow efficiency. However, these challenges are effectively managed with the support provided by [sensitive content hidden], ensuring that issues are resolved promptly.
Trackplan Softwareからの返信
6 か月前
Thanks Atlanta for the nice review. We are glad Trackplan is working for you. Let us know where we can improve the functionality and we can review it and it to the roadmap!
Trackplan Review
製品を使ってみた感想: I've had a very good experience with Trackplan
良いポイント:
The Development team at Trackplan listened to our company needs working with our internal team to enable the correct set up and implementation of the system in a good time frame
改善してほしい点:
All areas from initial demo through to go live date went well, no negative comments to add
Trackplan Softwareからの返信
9 か月前
Thanks very much for the review Alison. Mark (CEO)
Clear and simple CMMS
製品を使ってみた感想: Superb, I had searched the market for 12-18 months and couldn’t find a product that worked "outside the box", this system is highly customisable and strongly recommend it
良いポイント:
Trackplan has transformed the way we operate our complex estate, it has allowed us to centralise all elements of estate and facilities management, asset management and costings. It has allowed us to forecast budget spends and implement a longer term maintenance replacement program, instructing jobs to internal and external contractors was simple and we got their buy in early doors
改善してほしい点:
When setting the system up it was very time consuming, this could be down to the particular way we needed it to operate, however there is a great support network and online training sessions were provided, honestly most of the system set up was self taught due to the ease in using the system.
Trackplan Softwareからの返信
昨年
Wow, what review! Thank you very much Richard!
User friendly and feature heavy system
製品を使ってみた感想: Really pleased we found Trackplan after a very long CAFM sourcing process. It's really good value for such a feature heavy system and it's getting better all the time.
良いポイント:
The system is intuitive to use, and it's easy to train even technophobes how to use the features. We have at times manipulated certain processes to work within some internal processes with the great support of the Trackplan team. The ability to adapt the system in this way has proved invaluable and I love being able to work on development ideas to really tailor to our particular requirements.
改善してほしい点:
I think the biggest issues we've ever had with Trackplan is down to the fact that we're not using 100% in the way that it was intended to be used. I don't think there has been anything that we haven't been able to work around though with the help of [sensitive content hidden] and the team.
Trackplan Softwareからの返信
昨年
Hi Tamsin, thanks for your kind words :) Every business is different and has different workflows/ needs. We pride ourselves on being a configurable platform and working closely with our customers to get the most out of it. Thanks for the continual support and for your review. Charlie Trackplan
Love the Product it's made my job easier over the years!
製品を使ってみた感想: overall we have been happy with the product over the years we've used it.
良いポイント:
I like the ease of scheduling work orders and notifying my technicians.
改善してほしい点:
Occasionally the instructed technician will not get the message.
Trackplan Softwareからの返信
8 か月前
Thanks Sherry for the nice review. Mark
TrackPlan - Simply
良いポイント:
Trackplan is a fantastic work order management system with great features that our business make great use of. We operate anything from reactive maintenance, compliance and also the likes of assets. We make great use of advanced features such as job throttling to distributed work equally across our supply chain and based on the numbers of things this system is capable of which fits our business needs I don't think any other system can compare.
改善してほしい点:
I wouldn't necessarily have this as a real bit time negative point but certain features don't work together and then also parts are found to have bugs which is normal in any online software.
Trackplan Softwareからの返信
昨年
Hi Mark, Thanks for the review. Great to hear you are getting the use out of the platform. We have some very exciting features coming soon! :) Really appreciate you taking the time to leave us some feedback. Charlie Trackplan
Track Plan had provided increased visibility of our maintenance
良いポイント:
PPM scheduling is simple and effective within the system, allowing you to create bespoke schedules for various elements of PPM. You are also able to configure certain areas of the system to meet your own business needs. Reactive maintenance is also simple to management and along with the resource app, works can progress quickly and provide live data.
改善してほしい点:
There is nothing that I do not like at this time and the system works well and meets our current requirements. it would be useful if the system could link with external finance systems ie SAGE or Navision and some contractors use other portals and have asked if they can link their system to Track Plan. this would be good upgrade.
Trackplan Softwareからの返信
昨年
Hi Mark, thanks for your feedback :) We are now able to integrate with sage with our API and we have a fantastic new feature I think you will like around contractor updates. I will feed this back to the team and somebody will be in touch :)
Trackplan
製品を使ってみた感想:
Fantastic experience, we spent nearly 2 years souring a suitable replacement for our existing CMMS system, having looked at more than 20 similar systems Trackplan stood out for its potential transition from our existing to the new, its many features and good value
Trackplan has become much more than just a replacement CMMS system but a very useful reference tool and while its still early days in the setup for us we are very excited about the cost and time savings this system has to offer
良いポイント:
Easy to use, excellent customer support, easy implementation, adaptability, asset management,
改善してほしい点:
its quite minor really but i tend to find the definition on the website slightly fuzzy, its not as crystal clear as i would like, it may be settings at my end
Trackplan Softwareからの返信
6 か月前
Thanks very much Peter for the kind words. I am sitting opposite Darren whom you work closely with. Its great for us to have a client who challenges us and pushes the product forward. Thanks again, Mark, CEO at Trackplan
Trackplan
製品を使ってみた感想: Overall experience is very good no issues
良いポイント:
Ease of use and accessibility easy to navigate
改善してほしい点:
No minus areas with the system it works good for Kare
Trackplan Softwareからの返信
昨年
Thanks for the amazing review Alan :)
track plan survey
製品を使ってみた感想: i can do the basic's no problem easy to use
良いポイント:
i am fit to keep better records and check back on different pieces of equipment
改善してほしい点:
i cant get the full benfit of it as i am new to it and would need trained on it i took over from one of our men who left ,he showed me the best he could at the time but i no i could do alot more with it if i new how
Trackplan Softwareからの返信
昨年
Hi Wesley, good to hear you like the product so far and can see the capabilities! Please can you give send me an email and I will have one of the team get in touch to see how we can support. [email protected]
Trackplan
良いポイント:
Great product easy to use - makes reactive work planning much earier
改善してほしい点:
ppm side takes a bit of getting used to.
Trackplan Softwareからの返信
昨年
Hi John, thanks for taking time to review Trackplan. Glad its going well. Regards the PPM side, I have ideas how we can improve a few areas to make it easier. For example on the schedule details page, include the list of sites on there which can be attached to the schedule and the next due date and resource allocated. Currently you have to expand the schedule on the PPM list, which does confuse people
Reliable product with lots of features
製品を使ってみた感想: Our work has never been organized before using Trackplan. We are very happy with Trackplan.
良いポイント:
Stability, availability, continues updates
改善してほしい点:
Financial reports are good but need more improvement
Trackplan Softwareからの返信
昨年
Hi Jamal, Thanks for your review. Glad to hear you like the product. We are always improving the products which includes building new reports. We can also build bespoke reports for you as well if needed. Please don't hesitate to get in touch with a member of the team if you wish to discuss further. Charlie Trackplan
Great Tool!
製品を使ってみた感想: Overall, really good. Simple to use and the support team are amazing.
良いポイント:
Ease of use and flexible structure makes its hard to say no to.
改善してほしい点:
Some of the pages seem a little too full of information but to get that right is a delicate balance.
Trackplan Softwareからの返信
昨年
Thanks Ross for taking time to write a review, and I am glad your experiences of Trackplan have been good. Mark
検討した類似製品:
High potential startup - good listeners
製品を使ってみた感想:
About a year ago, trying to get away from Planon, we got stuck in an evaluation process of new FMIS suppliers. After six months we had another look at the market, and found a new player, Trackplan, with a set of new ideas, views, features.
After a short evaluation with a free trial, we went for a monthly subscription which resulted in a shortlist of 3 features or suggestions which we found were still missing for our situation. Trackplan implemented these in less than a month for a very moderate extra fee. We have now committed to a yearly subscription and are uploading our data to Trackplan, and training our team internally. In less than three months we will be fully rolling over from Planon to Trackplan.
良いポイント:
We are the facility department of a social security provider in Belgium, catering for about 40 small regional offices an 3 main haedquarter offices (100-450 workplaces). We used to have Planon as facility management software, but looking to a cheaper alternative better suited to our size and needing less IT support (better self-sufficient). Trackplan is a cloud service that much better fits our needs/budget and allows us to customize and tailor the its tools to our own views and experience. Very acceptable all-in monthly subscription price (compared to Planon about 1/10th). No surprises. Very nice set of features: sites, locations, assets; reactive and planned maintenance (based on schedules that can be linked to locations and assets); very nice calendar and job scheduling feature that allows creating new jobs, allocating unscheduled jobs, moving, splitting and reassigning jobs all in a drag&drop way. Interesting handling of documents relating to buildings and assets (eg. expiry dates). Support is fast and to the point. Good basic help files. Quick learning curve. And most importanly: the development team listens very carefully and is interested in your needs; they value user's input and suggestions for new features.
改善してほしい点:
We have a list of features and improvements to this young product that is however reviewed periodicaly with the developers; there is a roadmap so we know when a new feature/change will be released. So although there might be a number of wishes, we have confidence in this product's future. One thing you may need to take into consideration: you will need to involve heavily into setting up, customizing and training. Although a good FreshDesk support site with introduction documentation is available, training (online or onsite) is not available. We didn't miss this, but if you're new into computer managed facility management, you may have difficulty understanding the general concept of FMIS or CMMS.
Trackplan Softwareからの返信
5 年前
Thanks Lieven for the in depth and thoughtful review. Very grateful. Regards your comments about training we are always available for Zoom or Teams calls for 1-2 hour training sessions. So we do offer training and support that way! On-site training would be more difficult especially right now. From memory we never actually spoke which is incredible - normally there is at least 1 or 2 Zoom training / getting started calls. I think you have taken to the product so well that you did not need one. Thanks again Mark
KARE Facilities Department Trackplan Overview
製品を使ってみた感想: We are managing maintenance budgets better since the software was implemented over 3 years ago. The system also assists with regulatory reporting to governing bodies and identifying big spend areas and troublesome locations. Help is always at hand if issues are experienced and the Trackplan team provide an excellent customer relations service.
良いポイント:
The software is easy to use and very user friendly. Our Facilities Department find that the system provides a complete solution, in the total maintenance management of a large and diverse property portfolio, from a general maintenance / refurbishment perspective. The fact that we can also look at integrating planned maintenance schedules on the system will benefit the organisation going forward.
改善してほしい点:
Integration with the exisiting organisation accounts software and processes was easy. The fact that new additions / improvements are constantly being worked on, and can be added to your individual system depending on your needs, is fantastic and offers so much flexibility.
Trackplan Softwareからの返信
4 年前
Thanks Alan. I hope the meeting with Darren went well last week. Mark
Maintenance management made to measure
製品を使ってみた感想:
As a maintenance manager I have to juggle the paperwork alongside doing the "proper" work of repairing everything everyone else brakes. Track plan consolidates the paperwork side of things for me. Everything under one roof means I don't loose time trying to find elusive bits of paper with a phone number scribbled in the margin, or continually refer between different programs and applications. All the information I need to run a job is in one place. Track plan is as useful as you want to make it. If you put the time into the initial data entry of your assets, resources and planned jobs you can quickly establish a comprehensive overview of the yearly work schedule. If like me your a bit of a digital dinosaur then things have to be easy to use and visually easy to read, this is where job diary aspect of this app comes into its own as it easily lets me record work quickly, either planned, or for the majority of the time as it happens. The flexibility of being out on a job and being able to do the paper work as it happens saves me from a pileup at the end of the day. You can also assign costs and use it to manage your budget, again the more you add in the more you can use it to better forecast (as much as you ever can in maintenance) the budget.
This is a brilliant piece of software because like all the best tools it's simple, easy to use and saves time. Job done!
良いポイント:
Easy to use interface
改善してほしい点:
No complaints
Fantastic bit of software and super easy to use.
製品を使ってみた感想: Its made our lives a lot easy to stay on top of all our jobs we have at the mansion.
良いポイント:
How easy it is to use and how it makes arranging jobs easy to track and stay on top of. Helpful to see what jobs come up often.
改善してほしい点:
Would be nice to have an overview of the entirety of the year rather than going through month by month.
Trackplan Softwareからの返信
7 年前
Thanks Josh. Much appreciated. Of course you can review the year's PPM work on the Trackplan Gantt style timeline report. For the reactive job calendar we will be introducing the ability to move jobs easily between months by flagging it as unscheduled and then dropping it into another month. Coming Soon!