キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Trackplanとは

プロダクト・ポートフォリオ・マネジメント (PPM) による施設、資産、および保全管理に、リアクティブなジョブ、スケジューリング、リスク・アセスメント、フォーム、検査、2つのアプリ。

Trackplanの製品詳細

良いポイント:

Trackplan has transformed the way we operate our complex estate, it has allowed us to centralise all elements of estate and facilities management, asset management and costings.

改善してほしい点:

Overall cost and slight difficulty initially setting up.

Trackplanの評価

評価ポイント

使いやすさ
4.7
カスタマーサービス
4.8
機能
4.5
価格の妥当性
4.7

おすすめ度

9.3/10

Trackplanの総合評価は4.7/5です。 (キャプテラに寄せられた41件のレビューより集計)。

Trackplanを使用したことがありますか?

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レビューを絞り込む (41件)

Stephen  Olawale
Stephen Olawale
ナイジェリアのARCHITECT
認証済みLinkedInユーザー
建設, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

FACILITY, ASSEST AND MAINTENANCE MANAGER

5.0 4 年前

製品を使ってみた感想: I have been able to track all my company’s asset and secure them, we have lost machines in the past due, to lack of organised recording, scheduling for maintenance now made easy, all documentations about our facility are all in one application, making me a more organised maintenance manager.

良いポイント:

the application is user friendly, very efficient in managing our site tools and machines, the customer support are also very responsive, my workers and machine operators could use the application even with little IT knowledge, i also use the application to manage budget by allocating cost for each asset, so I can evaluate or plan work schedule or plan a maintenance schedule for my future projects.

改善してほしい点:

I really don’t have complains, the application works perfectly, and when their are issues with the software the customer support respond fast

Trackplan Softwareからの返信

4 年前

Thanks Stephen

Colm
アイルランドのBuilding and Estate Manager
教育管理, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

An incredibly versatile software

5.0 5 か月前

良いポイント:

An incredibly versatile software that can manage a range of jobs across multiple teams and sites. Its ease of use for set up, additions and modifications makes it very attractive to the helpdesk administration and management. Trackplan FM has a range of features such job request link, QR code usage, forms, contractor management and purchase order request management and navigation through the desktop and mobile application is very intuitive. The management team are very responsive and proactive in both introducing new and enhancing existing features throughout the application via update releases at a greater frequency than would usually be expected. A very stable system frequently applauded by administrators, managers and technicians.

改善してほしい点:

Any initial minor issues were addressed in a timely manner and the team is very open to exploring proposals.

Ross
英国のHead of Facilities
美術館、博物館, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Great Tool!

4.0 10 か月前

製品を使ってみた感想: Overall, really good. Simple to use and the support team are amazing.

良いポイント:

Ease of use and flexible structure makes its hard to say no to.

改善してほしい点:

Some of the pages seem a little too full of information but to get that right is a delicate balance.

Trackplan Softwareからの返信

10 か月前

Thanks Ross for taking time to write a review, and I am glad your experiences of Trackplan have been good. Mark

Vinny
英国のAssociate Director - Evolve
ファシリティサービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Elevate Everywhere

5.0 5 か月前

製品を使ってみた感想: We have been part of the journey with TP and see how hard [sensitive content hidden] and the team put into maintaining the software and all customisations are available to all. We scanned for the idle software where customisations could be included and TP does this for us.

良いポイント:

Ease of use for our team. Tracking and location functionality. We are able to use any type of electronic device to hand to carry out our works and reporting.

改善してほしい点:

Having to navigate through different pages to search for items where a master search bar could reduce the amount of trawling though pages to get to the end result.

Trackplan Softwareからの返信

5 か月前

Hi Vinny, thanks for your feedback and taking the time to write us a review. The development of the product is driven by our customers, so it's great to hear you like the customisability of the platform. I will feedback to the team regarding the master search bar. Charlie Trackplan

Graeme
英国のHelpdesk Team Leader
アパレル、ファッション, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Trackplan is great

4.0 5 か月前

製品を使ってみた感想: Overall has been very good. The team like the ease of use.

良いポイント:

Ease of raising jobs on - our old system was time consuming. It's easy to search for jobs if you can't remember a site you can filter by keywords in the description.

改善してほしい点:

Alot of the setup was manual entry - Trades were manual, Trades and areas should be able to be set independently (especially if you're not using job throtle) Not all of my resources can over all trades in all regions.

Trackplan Softwareからの返信

5 か月前

Hi Graeme, Thanks for the feedback. Glad to hear the team like it! I have referred your note regarding trades and areas to the team. Thanks again! Charlie Trackplan

Mahmoud
サウジアラビアのCAFM System Supervisor
ファシリティサービス, 201~500人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Trackplan review from a frequent user

5.0 5 か月前

良いポイント:

I appreciate the simple user interface and the inclusion of QR codes for reactive maintenance requests, a feature that sets this CAFM system apart from others. The system's user-friendly nature and self-explanatory design are commendable. The practice of sharing additional modules developed by the Trackplan development team with all system subscribers is a great advantage. Furthermore, the support for multiple languages is a valuable feature. The pricing structure, which is based on the number of jobs per year rather than the number of user licenses, represents a significant cost-saving advantage. The ease of uploading and downloading large amounts of data, as well as the straightforward job scheduling and tracking, are also highly beneficial. I am particularly pleased with the customer support, as the response to queries is consistently prompt, often within the same day. Additionally, the regular communication of system updates by the Trackplan team ensures that important updates are not overlooked.

改善してほしい点:

I suggest making the job duration more explicit and easily accessible by featuring it prominently on the initial page when a specific job is selected. Simplifying the process for technicians to start, pause, and complete job durations will improve efficiency. Moreover, enhancing the final Work Order template to incorporate the checklist in the work order details, which can be printed as a hard copy and shared with the client, would be beneficial.

Trackplan Softwareからの返信

2 か月前

Hi Mahmoud, thank you very much for the review. Glad to see you are are enjoying the QR codes to raise requests! We will talk to you about your feedback around improving job duration and related remarks

Lieven
英国のFacility Coördinator
非営利団体運営, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

High potential startup - good listeners

4.0 4 年前

製品を使ってみた感想: About a year ago, trying to get away from Planon, we got stuck in an evaluation process of new FMIS suppliers. After six months we had another look at the market, and found a new player, Trackplan, with a set of new ideas, views, features.
After a short evaluation with a free trial, we went for a monthly subscription which resulted in a shortlist of 3 features or suggestions which we found were still missing for our situation. Trackplan implemented these in less than a month for a very moderate extra fee. We have now committed to a yearly subscription and are uploading our data to Trackplan, and training our team internally. In less than three months we will be fully rolling over from Planon to Trackplan.

良いポイント:

We are the facility department of a social security provider in Belgium, catering for about 40 small regional offices an 3 main haedquarter offices (100-450 workplaces). We used to have Planon as facility management software, but looking to a cheaper alternative better suited to our size and needing less IT support (better self-sufficient). Trackplan is a cloud service that much better fits our needs/budget and allows us to customize and tailor the its tools to our own views and experience. Very acceptable all-in monthly subscription price (compared to Planon about 1/10th). No surprises. Very nice set of features: sites, locations, assets; reactive and planned maintenance (based on schedules that can be linked to locations and assets); very nice calendar and job scheduling feature that allows creating new jobs, allocating unscheduled jobs, moving, splitting and reassigning jobs all in a drag&drop way. Interesting handling of documents relating to buildings and assets (eg. expiry dates). Support is fast and to the point. Good basic help files. Quick learning curve. And most importanly: the development team listens very carefully and is interested in your needs; they value user's input and suggestions for new features.

改善してほしい点:

We have a list of features and improvements to this young product that is however reviewed periodicaly with the developers; there is a roadmap so we know when a new feature/change will be released. So although there might be a number of wishes, we have confidence in this product's future. One thing you may need to take into consideration: you will need to involve heavily into setting up, customizing and training. Although a good FreshDesk support site with introduction documentation is available, training (online or onsite) is not available. We didn't miss this, but if you're new into computer managed facility management, you may have difficulty understanding the general concept of FMIS or CMMS.

Trackplan Softwareからの返信

4 年前

Thanks Lieven for the in depth and thoughtful review. Very grateful. Regards your comments about training we are always available for Zoom or Teams calls for 1-2 hour training sessions. So we do offer training and support that way! On-site training would be more difficult especially right now. From memory we never actually spoke which is incredible - normally there is at least 1 or 2 Zoom training / getting started calls. I think you have taken to the product so well that you did not need one. Thanks again Mark

Tamsin
英国のFacilities Services Manager
建築資材, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

User friendly and feature heavy system

5.0 5 か月前

製品を使ってみた感想: Really pleased we found Trackplan after a very long CAFM sourcing process. It's really good value for such a feature heavy system and it's getting better all the time.

良いポイント:

The system is intuitive to use, and it's easy to train even technophobes how to use the features. We have at times manipulated certain processes to work within some internal processes with the great support of the Trackplan team. The ability to adapt the system in this way has proved invaluable and I love being able to work on development ideas to really tailor to our particular requirements.

改善してほしい点:

I think the biggest issues we've ever had with Trackplan is down to the fact that we're not using 100% in the way that it was intended to be used. I don't think there has been anything that we haven't been able to work around though with the help of [sensitive content hidden] and the team.

Trackplan Softwareからの返信

5 か月前

Hi Tamsin, thanks for your kind words :) Every business is different and has different workflows/ needs. We pride ourselves on being a configurable platform and working closely with our customers to get the most out of it. Thanks for the continual support and for your review. Charlie Trackplan

Richard
英国のDirector Estates
教育管理, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Clear and simple CMMS

5.0 5 か月前

製品を使ってみた感想: Superb, I had searched the market for 12-18 months and couldn’t find a product that worked "outside the box", this system is highly customisable and strongly recommend it

良いポイント:

Trackplan has transformed the way we operate our complex estate, it has allowed us to centralise all elements of estate and facilities management, asset management and costings. It has allowed us to forecast budget spends and implement a longer term maintenance replacement program, instructing jobs to internal and external contractors was simple and we got their buy in early doors

改善してほしい点:

When setting the system up it was very time consuming, this could be down to the particular way we needed it to operate, however there is a great support network and online training sessions were provided, honestly most of the system set up was self taught due to the ease in using the system.

Trackplan Softwareからの返信

5 か月前

Wow, what review! Thank you very much Richard!

Mark
英国のOperations Manager
ファシリティサービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

TrackPlan - Simply

5.0 5 か月前

良いポイント:

Trackplan is a fantastic work order management system with great features that our business make great use of. We operate anything from reactive maintenance, compliance and also the likes of assets. We make great use of advanced features such as job throttling to distributed work equally across our supply chain and based on the numbers of things this system is capable of which fits our business needs I don't think any other system can compare.

改善してほしい点:

I wouldn't necessarily have this as a real bit time negative point but certain features don't work together and then also parts are found to have bugs which is normal in any online software.

Trackplan Softwareからの返信

5 か月前

Hi Mark, Thanks for the review. Great to hear you are getting the use out of the platform. We have some very exciting features coming soon! :) Really appreciate you taking the time to leave us some feedback. Charlie Trackplan

Alan
アイルランドのProject Officer
病院、ヘルスケア, 201~500人規模の会社
使用期間: 2年以上
投稿経路

KARE Facilities Department Trackplan Overview

5.0 3 年前

製品を使ってみた感想: We are managing maintenance budgets better since the software was implemented over 3 years ago. The system also assists with regulatory reporting to governing bodies and identifying big spend areas and troublesome locations. Help is always at hand if issues are experienced and the Trackplan team provide an excellent customer relations service.

良いポイント:

The software is easy to use and very user friendly. Our Facilities Department find that the system provides a complete solution, in the total maintenance management of a large and diverse property portfolio, from a general maintenance / refurbishment perspective. The fact that we can also look at integrating planned maintenance schedules on the system will benefit the organisation going forward.

改善してほしい点:

Integration with the exisiting organisation accounts software and processes was easy. The fact that new additions / improvements are constantly being worked on, and can be added to your individual system depending on your needs, is fantastic and offers so much flexibility.

Trackplan Softwareからの返信

3 年前

Thanks Alan. I hope the meeting with Darren went well last week. Mark

Mark
英国のHead of Facilities
病院、ヘルスケア, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Track Plan had provided increased visibility of our maintenance

4.0 5 か月前

良いポイント:

PPM scheduling is simple and effective within the system, allowing you to create bespoke schedules for various elements of PPM. You are also able to configure certain areas of the system to meet your own business needs. Reactive maintenance is also simple to management and along with the resource app, works can progress quickly and provide live data.

改善してほしい点:

There is nothing that I do not like at this time and the system works well and meets our current requirements. it would be useful if the system could link with external finance systems ie SAGE or Navision and some contractors use other portals and have asked if they can link their system to Track Plan. this would be good upgrade.

Trackplan Softwareからの返信

5 か月前

Hi Mark, thanks for your feedback :) We are now able to integrate with sage with our API and we have a fantastic new feature I think you will like around contractor updates. I will feed this back to the team and somebody will be in touch :)

Tom
英国のMaintenance manager
ホスピタリティ, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Maintenance management made to measure

5.0 8 年前

製品を使ってみた感想: As a maintenance manager I have to juggle the paperwork alongside doing the "proper" work of repairing everything everyone else brakes. Track plan consolidates the paperwork side of things for me. Everything under one roof means I don't loose time trying to find elusive bits of paper with a phone number scribbled in the margin, or continually refer between different programs and applications. All the information I need to run a job is in one place. Track plan is as useful as you want to make it. If you put the time into the initial data entry of your assets, resources and planned jobs you can quickly establish a comprehensive overview of the yearly work schedule. If like me your a bit of a digital dinosaur then things have to be easy to use and visually easy to read, this is where job diary aspect of this app comes into its own as it easily lets me record work quickly, either planned, or for the majority of the time as it happens. The flexibility of being out on a job and being able to do the paper work as it happens saves me from a pileup at the end of the day. You can also assign costs and use it to manage your budget, again the more you add in the more you can use it to better forecast (as much as you ever can in maintenance) the budget.
This is a brilliant piece of software because like all the best tools it's simple, easy to use and saves time. Job done!

良いポイント:

Easy to use interface

改善してほしい点:

No complaints

John
英国のHead of Facilities
レジャー、旅行、観光, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Trackplan

5.0 10 か月前

良いポイント:

Great product easy to use - makes reactive work planning much earier

改善してほしい点:

ppm side takes a bit of getting used to.

Trackplan Softwareからの返信

10 か月前

Hi John, thanks for taking time to review Trackplan. Glad its going well. Regards the PPM side, I have ideas how we can improve a few areas to make it easier. For example on the schedule details page, include the list of sites on there which can be attached to the schedule and the next due date and resource allocated. Currently you have to expand the schedule on the PPM list, which does confuse people

Josh
英国のMaintenance
ファシリティサービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Fantastic bit of software and super easy to use.

5.0 7 年前

製品を使ってみた感想: Its made our lives a lot easy to stay on top of all our jobs we have at the mansion.

良いポイント:

How easy it is to use and how it makes arranging jobs easy to track and stay on top of. Helpful to see what jobs come up often.

改善してほしい点:

Would be nice to have an overview of the entirety of the year rather than going through month by month.

Trackplan Softwareからの返信

7 年前

Thanks Josh. Much appreciated. Of course you can review the year's PPM work on the Trackplan Gantt style timeline report. For the reactive job calendar we will be introducing the ability to move jobs easily between months by flagging it as unscheduled and then dropping it into another month. Coming Soon!

Sherry
アメリカのOperations Director
建設, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Love the Product it's made my job easier over the years!

5.0 5 か月前

製品を使ってみた感想: overall we have been happy with the product over the years we've used it.

良いポイント:

I like the ease of scheduling work orders and notifying my technicians.

改善してほしい点:

Occasionally the instructed technician will not get the message.

Trackplan Softwareからの返信

2 週間前

Thanks Sherry for the nice review. Mark

Alison
英国のFacilities Manager
病院、ヘルスケア, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Trackplan Review

5.0 5 か月前

製品を使ってみた感想: I've had a very good experience with Trackplan

良いポイント:

The Development team at Trackplan listened to our company needs working with our internal team to enable the correct set up and implementation of the system in a good time frame

改善してほしい点:

All areas from initial demo through to go live date went well, no negative comments to add

Trackplan Softwareからの返信

2 か月前

Thanks very much for the review Alison. Mark (CEO)

Alan
アイルランドのFacilities Officer
ファシリティサービス, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Trackplan

5.0 5 か月前

製品を使ってみた感想: Overall experience is very good no issues

良いポイント:

Ease of use and accessibility easy to navigate

改善してほしい点:

No minus areas with the system it works good for Kare

Trackplan Softwareからの返信

5 か月前

Thanks for the amazing review Alan :)

Simon
英国のGeneral Manager
スポーツ, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Very easy to use platform which provides an facilities management system

5.0 6 年前

製品を使ってみた感想: Better communication across departments and tool to manange the maintenance department

良いポイント:

It allows good communication across a number of different departments, with email updates when job status changes

改善してほしい点:

More training on new updates or features with demonstrations on how to maximize the use of the programme

Trackplan Softwareからの返信

6 年前

Thanks for the feedback Simon. We now publish improvements and new features on our main website trackplanfm.com on "Recent Updates and Coming Soon" in the products menu, which complements our online help guide. Also always happy to give an online training / demo session to highlight areas of the software you could be using. Mark

JAMAL
サウジアラビアのMANAGER
不動産, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Reliable product with lots of features

5.0 5 か月前

製品を使ってみた感想: Our work has never been organized before using Trackplan. We are very happy with Trackplan.

良いポイント:

Stability, availability, continues updates

改善してほしい点:

Financial reports are good but need more improvement

Trackplan Softwareからの返信

5 か月前

Hi Jamal, Thanks for your review. Glad to hear you like the product. We are always improving the products which includes building new reports. We can also build bespoke reports for you as well if needed. Please don't hesitate to get in touch with a member of the team if you wish to discuss further. Charlie Trackplan

David
英国のFacilities and Safety Manager
使用期間: 6~12か月
投稿経路

A great product for professional facilities management, continually updated and excellent support

5.0 7 年前

良いポイント:

The programme site layout is easy to use, the programme has always been accessible - sits on the cloud and there are great links between the fields which generate relevant information. Good value for money

改善してほしい点:

I find it difficult to find negatives that are worth mentioning. Although such programmes do not generally link directly with financial programme software / systems, perhaps this could be rectified in the future

Trackplan Softwareからの返信

7 年前

Thanks David for the review. The finance / costing / budgeting side of Trackplan is pretty strong now. The one thing missing, as you say, is integrating costs into accounts systems such as Sage and Quickbooks. Its on the radar and roadmap!

Ben
英国のContracts and Procurement Director
不動産, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Very easy-to-work-with product and company and provided a tool that will greatly assist our business

5.0 7 年前

製品を使ってみた感想: Trackplan have listened and recorded my specific requirements. Then they established and deployed a comprehensive, centralised snagging system that I am using across a portfolio of construction schemes prior to sale. Now, therefore, I have auditable records (including photographs and location specific descriptors) with defined users that I can use to manage the contractor(s) and ensure that works are completed to the right quality and in accordance with the construction contract. A further benefit is that the same software also is capable of assisting me with handing over individual or multiple properties to discrete final users (property purchasers) with confidence and clarity about the actual condition and status of the property when it has transferred ownership.

良いポイント:

Quickly adapted their core software offering to meet our specific snagging needs as a property developer in the UK. Trackplan has been very responsive to requests for changing our user requirements and maintained scheduled dates for software upgrades that have always achieved my expectations.

wesley
英国のengineer
食品製造, 201~500人規模の会社
使用期間: 1~5か月
投稿経路

track plan survey

5.0 5 か月前

製品を使ってみた感想: i can do the basic's no problem easy to use

良いポイント:

i am fit to keep better records and check back on different pieces of equipment

改善してほしい点:

i cant get the full benfit of it as i am new to it and would need trained on it i took over from one of our men who left ,he showed me the best he could at the time but i no i could do alot more with it if i new how

Trackplan Softwareからの返信

5 か月前

Hi Wesley, good to hear you like the product so far and can see the capabilities! Please can you give send me an email and I will have one of the team get in touch to see how we can support. [email protected]

Joseph
アメリカのProject Manager
建設, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Powerful, Flexible, Robust

5.0 5 年前

良いポイント:

This software is super adaptable to any business model! The forms are consistent throughout the interface and you're able to customize the workflows to a level unheard of in most property management software solutions. Customer support is superb and the developers keep improving and incorporating our input. Couldn't be more pleased!

改善してほしい点:

The learning curve at the outset is a bit steep. This is mostly due to the extreme level of flexibility. Once we got our desired procedures and design dialed in - smooth sailing!

Ultan
アイルランドのEstates manager
教育管理, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Best system, getting better and better

5.0 8 年前

製品を使ってみた感想: We adopted Trackplan after our original tracking system ceased to be supported. Our original system was geared towards the IT sector rather than Estates Management. What we have now is a system very much tailored to our requirements, and is very integral for both planned and response maintenance. The support in setting it up has been top notch.

良いポイント:

Geared towards Estate management

改善してほしい点:

not much