Easy to use, lots of templates, customer service, personal marketing, email personalization, integration with other tools.
Working on Moosend on the move is a little difficult. We have to have a laptop to work on it.
A Wonderful Email Marketing Software
Deliverability and the level of customer support - are two critical features of the software for me. I like that it is not overly complicated - there is room for more features, but the ones you get are great!
I would like to see some templates outside of the e-commerce realm, but that is not critical for me - I can still design a layout that works for any purpose. I also like the canvas style of visual planning of campaigns and sometimes wish Moosend could head that way. On the other hand, the step-by-step setup that they currently have takes care of all the details and ensures that your emails are ready for prime time.
Excellent Email Marketing Software
製品を使ってみた感想： My overall experience has been very good with the software. They have updated a lot since the beginning and it is so much easier to use. I simply hop on and update my weekly emails, proof them, and send.
Ease of use, nice templates, and walks you through the needed steps, gives nice emails to arrive in their inbox. Also allows you to do landing pages for events and promos.
No real cons - could add a few modern templates for emails (although this is not a complaint as much as preference).
Awful, incompetent support
製品を使ってみた感想： I had to contact support 3 times in 2 weeks. None of their advanced features actually work without contacting support. First, my landing page wouldn't work because there was an ' (apostrophe) in the title. That took several days for support to figure out and come back and find a solution. The last time I spoke to them, my landing page was not tracking Facebook conversions. They tried to tell me to contact Facebook. There is no problem with the Facebook Pixel since I have verified conversions on other websites. The problem is with Moosend, but they just want to pass me off somewhere else.
The platform is very cheap. It claims to have several advanced features.
You get what you pay for. None of the advanced features actually work. Support takes ages to get back to you.
Apologies for the issue you faced. Our support team had escalated the issue to the appropriate dept but it took some time to be resolved. Please note that we are working on making this much faster for our users so it will be much better! We are happy to note down any input you may have in order to make our services even better.
Very affordable and efficient
My favorite aspect of it is how it encourages client interaction after they leave your website. Cart abandonment and product referral emails are possible by automated AI.
Whatever you pay for, you get. I heard that some functions are missing, but in my opinion, it has everything that is needed.
Moosend is Amazing!
製品を使ってみた感想： Moosend has revolutionized our internal comms. Previously we used to depend on standard form emails or wait for a design expert to assist us but now we design our own emails.
The best thing is their customer service, it is unparalleled. Another amazing thing is the lack of restrictions for free users.
The fact that they do not have a mobile app yet or that their website is not mobile friendly.
Versatile, Functional, and great Money value
製品を使ってみた感想： Customer support is unmatched, from day zero when I emailed them asking about their services and all. They were straight forward and the packages are fairly priced.
It was easy to use and very flexible in terms of design, segmentation, and customer support.
Sometimes emails could be flagged as spam, but that's an issue that could be fixed with time (we've only been using the platform for the past 6 months)
The Easiest Email Platform To Date
Moosend is a Godsend! It is the simplest platform I've worked with and does not compromise on any of the features. Creating beautful emails is drag and drop simple.
Actually, I cannot think of anything I dislike or find lacking, really!
An incredible alternative to other ESP providers
製品を使ってみた感想： Pretty great experience overall. A young company that is offering a lot of really advanced email functionality for a very competitive price. Can't wait to see what happens in future.
The best thing about Moosend is the ability to easily create and customise your own templates and then set them up with automation triggers. This is the kind of thing that takes your email comms to the next level. The ability to set these up is also clear and easy.
The branding and interface are a little lacklustre, but I feel like that's easily fixed. They seem to be concentrating on the development of the platform while they're young. The UI doesn't feel as intuitive as some bigger ESPs just yet, but I feel like this is something they're probably working on.
The best email platform on the market
製品を使ってみた感想： Moosend has made emailing my clients super easy and fast.
I absolutely love Moosend! I am a new user, having come from a huge platform, to a medium platform, and when I found Moosend, it was a no brainer to move my list over. Their Customer Support is, hands down, the best I have seen on the market! Super fast tech support, new integrations and connections come daily. I would recommend this over and over to all my clients.
Missing a few integrations, but that is an easy work around with Zaps.
We need to Moosend this review up
製品を使ってみた感想： Customer support is top notch, fast and easy, and the product has been a great find in the email marketing world.
Easier to use and cheap compared to othera.
Currently there's nothing to comment about that
Their support 10/10 and their platform 10/10
製品を使ってみた感想： [SENSITIVE CONTENT HIDDEN] was such a big help! I definitely love moosend
I love that I have all the features and I paid next to nothing for it
None so far, i love it. I have not had any issues yet
Cheap and Easy email marketing software with Automation
I discovered MooSend while searching for email marketing software here. I was mostly interested in the automation feature as I had a few email marketing ideas I wanted to test out, and while I could do that on Sendinblue, I wanted to be notified when a subscriber made an action that triggered the automation.
MooSend free plan comes with 2000 credits, each email recipient costs one credit. So, with 2000 credits you get 2000 emails sends. Which while limiting was fine for the campaigns I intended to run.
On signing up I was prompted to create a list and import contacts into it, I'm not sure what would happen if I didn't have a list of emails to import. Moosend Automation allows 8 workflows.
Subscriber Registered: An automatic email is sent when a subscriber registers. This to me would be great for welcome emails or to welcome subscribers who have signed up to attend an event.
Campaign opened: An automatic email is sent when the campaign is opened.
Campaign not opened: An automatic email is sent when a campaign remains unopened for a specific amount of time. This would be a great way to engage inactive subscribers.
Link clicked: An automatic email is sent when a link is clicked.
Link not clicked: An automatic email is sent when a link remains unclicked for a specific amount of time. This would be great to remind subscribers to take an action such as registering or an event, purchasing something etc.
Custom field date: An automatic email is sent when a specific date is reached. This would be great to remind subscribers a day to an event or an hour of an event.
Anniversary: An automatic email is sent every year on a specific date
Custom field value changed: An automatic email is sent when the specified custom field is set to the specified value. I'm still trying to figure this out. Given the wide range of automation abilities and the fact that I wasn't planning a drip campaign, Moosend was the perfect alternative to SendinBlue, however, creating a subscribe/ signup form is tricky, as the form has to be embedded somewhere such as a website/ blog/ landing page. I expected to be able to create a signup form with a link [Such as Mailchimps's eepurl.com/xxxx] I could share on social media to get people to join the list and trigger the workflow. The lack of this feature is a major letdown. While I'm glad that a subscription form can be added to a campaign, I'd like to be able to create a subscription form with a shareable link.
Eight Workflow options Cheap with an amazing free plan.
While I'm glad that a subscription form can be added to a campaign, I'd like to be able to create a subscription form with a shareable link I can use to get people to join a list without having to embed it somewhere.
Unlimited emails for up to 1000 contacts.
製品を使ってみた感想： Overall it a feasible product and we are effectively using the Moosend service for our email marketing.
Unlimited emails for up to 1000 contacts, this is an amazing feature especially if you want to run a targeted campaign for a selective group of contacts.
The template editor can get better with some pre-defined designs to edit. Hence we use Stripo to design the template and then we import the template into Moosend.
Best Newsletter provider
MOOSEND has all the analytical stuff on the back end that you need to fine tune your marketing campaign. The templates are super easy to use and look amazing. The best part is the price. It does EVERYTHING you will need at a much lower price then the other companies out there.
I can’t really think of anything. It’s super easy to use.
Excellent email marketing functionality at a great price with brilliant support
製品を使ってみた感想： Moosend is a brilliant tool for our business. Within my business it sends newsletters and regular automatic emails to all my custimers and leads. I also have many sub accounts for my customers using Moosend for automated emails triggered from websites and newsletters. It provides a huge value for my business
Ease of use Free for under 1000 subscribers Great real time support great sub-account system for my clients
More techincal support can be harder to access
An all-in-one marketing tool!
As an all-in-one marketing tool, Moosend can be used in email marketing campaigns, landing pages, subscription forms, and even as a lead magnet through integration with your website to track visitors and events automatically.
The only thing I might dislike about Moosend is that they don't have a mobile app just yet.
Moosend provides the best email marketing platform. Moosend pricing is also affordable for individuals.
It provides the best interface to use. Moosend also provides the best facility to send transactional emails.
Moosend provided the powerful analytics Moosend provides the facility to send transactional emails price is affordable It provides the easier interface
Customization is difficult Template management The signup page must be more personalized
Super simple yet powerful
製品を使ってみた感想： Moosend has helped me implement email marketing and automation that, for one reason or another, I was unable to do completely with other tools. Their simple interface and helpful instructions made it very easy to setup, configure, and get running.
I'm technical but have failed to implement an email marketing system on my websites for many years. I've had several half-attempts and half-deployments. With Moosend, in a single day, I was able to get it deployed to Wordpress, integrate it with Convertful (forms), setup a form for my newsletter, configured an exit-intent popup, setup an onboarding sequence of email for new newsletter subscribers, and a drip campaign. On top of all that, pricing is excellent compared to the others I've seriously looked at.
More integrations needed. But they are super responsive and are actively listening to their customers. The CEO is great to work with. Super impressed with their engagement.
Easy, effective and cheap.
I switched to Moosend from other competitive products. What is changed is that my job is simplified and with some better functionalities.
I am also impressed with how much interactive the support is, and how fast the service improves.
Use interface is very intuitive and makes the job simple and effective. Even with a very big number of emails, the service is very fast. Great insights also in the blogs. Started using workflows and they proved very useful. Also found what I needed in the analytics and reporting.
At the moment I cannot think of anything that does not work well for me with Moosend.
A good email marketing solution
製品を使ってみた感想： We are able to reach out to our limited number of clients with the free version now, we will upgrade when there is a high volume of mails to be sent as promos. Their support is good during the set up process initially. The team at Moosend is quite helpful & they give the the right solution for your requirement & do not oversell.
The ease of use is a very important point i wish to highlight. We set it up initially & it is still going strong & no changes. The reporting structure is awesome. I recommend this for anyone who wants to use this platform for a promoting their business.
So far i have not encountered any issues with this application.
Worked wonderfully for our nonprofit!
製品を使ってみた感想： Absolutely fantastic. So thankful we found this platform; it's exactly what we needed. 10/10 would recommend to anyone looking for an inexpensive, easy way to market to a email-based community.
We were looking for an easy, affordable newsletter system to send updates to different mailing lists in our about 100-200 audience. I did some research and Moosend provided for free what other systems charged $10-30/month for (in terms of newsletter elements, audience control/subscribing, etc.). The website is not the most intuitive for someone who is accustomed to easy-to-use graphic design sites such as canva.com, but the customer support is absolutely FANTASTIC. I was beyond impressed by the speed, efficiency, and friendliness with which the Moosend team responded to every question I had when trying to navigate the site -- especially considering I'm not even a paid user!
Again, creating newsletters isn't as easy as on simpler sites such as Substack, for example, but that's not a big concern since the support team is ready to help with any issues anytime.
Amazing service resolving launch issues
製品を使ってみた感想： Today I was helped by a customer service representative unlike any that have ever existed before. I was dutifully listened to, walked through various processes, and troubleshooted out of my frustration cloud.
The software is great, yes. To the person who made it, excellent work. I love everything it is enabling me to do. But this review goes out to customer service for helping answer my nit-picky clarifying questions that were not clear or specific enough to find answered in the articles and tutorials.
Up until today it was the fact that I could not get any help to answer questions about what could be going on behind the scenes even though I was following all the provided directions to the best of my understanding. No phone number in sight, last representative reached out finally by email after 18 hours asking what was it they could help me with (as I read my embedded question from the chat box directly below their response.) It was not looking good for me to resolve these seemingly invisible issues... until [SENSITIVE CONTENT HIDDEN].
Moosend - Big Disappoint After Being Hacked
製品を使ってみた感想： Great until our account was hacked and phishing emails were sent to all of our clients. Support took no responsibility. Will not return to Moosend due to the hack and the company's negative response to it.
Really liked the product and the support until we were hacked. Blame was placed on the only admin/user rather than admitting they had a breach.
System was breached. Someone hacked our account and send out phishing emails. Support blamed our only user (me) for leaving my laptop open or providing the password to others even after I confirmed that neither was the case. They refused to take any responsibility and would not refund for the occurrence. We immediately cancelled and moved to a more secure product.
Easy to use with all the bells and whistles required for sharing and engaging your users
製品を使ってみた感想： This is great for any start up and scale your business with Moosend, the simplicity and support, training is second to none!
Its ease to set and get up and running with simple to follow instructions
Not much at all as it serves my business, possibly the API's between CRM systems out there was limited but probably not now, I haven't checked since 9 months ago
Switched from Mailchimp to Moosend
製品を使ってみた感想： Overall the experience with Moosend is phenomenal. I enjoy it and it's way better than Mailchimp! I am so happy I found you guys through a deep google search. Your customer service has been hella kind as well. Unlike other companies that have very bland customer service personalities. You can feel the vibes on that right away.
The thing I like the most about moosend is the ability to have as many lists as I needed and the automation feature.
I have ran into some technical problems, like adding a youtube video URL. It never worked for me.