RepairDeskのレビュー

Review from New Zealand

製品を使ってみた感想： It was great, with personal communication from the owner. Help is fast when needed. Chose it over competitors due to features and developments taken from our suggestions. Client base has obviously got bigger since we joined for well deserved reasons, so we see other developments obviously taken from other clients which shows that the developer has high interest in keeping all clients happy! Good facebook group for clients too. Sharing of useful and humorous information.

良いポイント:

POS with a good booking in system for repairs. Flexible with ability to personalise many departments of the software.

改善してほしい点:

Speed can be slow, not the best for busy periods. We have fibre.

Teknikporten

製品を使ってみた感想： Overall, I had a great experience with onboarding—the process was smooth, thorough, and set us up for success right from the start. The support team has been outstanding as well; they’re always available, responsive, and ready to help whenever we have questions or need assistance. This level of customer care has made a real difference, and it’s clear that the RepairDesk team is dedicated to helping their clients succeed. Highly recommend for any repair business looking for a reliable and supportive partner!

良いポイント:

RepairDesk truly stands out as a complete solution for our business! It covers all our needs for daily operations and management, seamlessly supporting both our day-to-day tasks and long-term growth. The platform's comprehensive features make everything—from inventory management to customer tracking—remarkably smooth, saving us valuable time and effort. With RepairDesk, we feel empowered to focus more on growing our business while knowing our operations are in good hands. Highly recommended for anyone looking to streamline their repair business!

改善してほしい点:

While RepairDesk has been fantastic overall, one area for potential improvement is the check-in and ticket creation process. During particularly busy hours, this can sometimes create a slight bottleneck for walk-in or drop-in customers. That said, with good customer management skills, it’s usually manageable, and certainly not a dealbreaker. The platform’s many benefits far outweigh this minor inconvenience, and we’re confident that RepairDesk will continue to improve with future updates. Overall, we're very happy with it!

Company to avoid at any cost

製品を使ってみた感想： Very bad and frustrating. I had more than 50 meetings with their team repeating the same thing over and over without any result

良いポイント:

Nothing the platform is archaic, the project management is not existing, sales representative promise you thing that the dev team cannot deliver

改善してほしい点:

We started a project with Repairdesk there is one year ago and the project is still not live...All the features and specifications promised are still not there one year after. Very poor project management by postponing every week the live date of our project, reading my emails during our weekly meeting, lying to us...Company to avoid at any cost

Excellent Repair Solution with Exceptional Customer Support

製品を使ってみた感想： We needed a solution that would support our mail-in repair service model and deliver self-service features to ecommerce customers. The RepairDesk solution enabled us to tailor a seamless customer experience from Request to Ticket through Invoice and Payment and support hundreds of repairs per week. The capabilities of the platform are extensive and there are many available integrations and connectors. RepairDesk provides both Store and Business KPI's which allows us to monitor performance and profitability dashboards on our repairs. It is so helpful to have not only a great technology solution but also a solution designed to support the operation of a repair business. RepairDesk is always eager to listen and adapt to improve their platform for all their customers.

良いポイント:

Everything needed to run a repair center is available. * Integrations available with popular payment and Sales Tax systems like Stripe and Avalara * Integration with ShipStation for Shipping * Integrations for Email and SMS communications * Highly configurable for Ticket Statuses for business controls and workflow * Automation for personalized notifications to customers via Email or SMS * Online Lead intake from customers as well as POS for walk-in business * Reporting and Dashboards provided with support for data exporting * Role based permissions for user security * Very attentive and knowledgeable support team

改善してほしい点:

The solution is very flexible, so take proper time to setup your business and workflows. Minor feature and UI inconsistencies between managing Leads, Tickets or Invoices, but these continue to improve.

The Ferrari of the repair shop software.

製品を使ってみた感想： As great as RepairDesk already is, they are always innovating. Like true craftsmen, they are refining the product constantly. Overall we're extremely happy we converted and we would highly recommend it for other shops that are looking for powerful software that will help them grow their business for years to come, at the forefront of the repair industry. RepairDesk has been dedicated to world class top-tier support. They have worked extremely closely with us since the inception. Even though they are miles away they are just one message away. It is truly astonishing, the level of service they provide.

良いポイント:

Powerful and feature-rich software. It was like going from driving a Ford to a Ferrari when we converted to RepairDesk from Repair Q! We enjoy the sms customer communication options and all of the other features which are highly customizable. Creating inventory items is a breeze. Saves us alot of time. Love the integrations with parts suppliers. The RepairDesk Payments has been very stable and reliable, and the rates are great. We generally average 1.5% to 1.9% on credit card processing. Their Payments guy is awesome; he helped us to configure the terminal for best results (lowest fees!) Love the payroll management to track employee time as well as commissions. That saves me alot of time.

改善してほしい点:

There is learning curve. I like the check and balances of the other system that combined each transaction as one with a ticket and a payment. RepairDesk separates repair tickets and invoices for payments. Our biggest frustration was with printing but they eventually sorted that out. Wish the POS screen loaded faster.

RepairDesk: A Game-Changer for My Repair Business

製品を使ってみた感想： I can't say enough good things about RepairDesk. It's completely transformed how I run my repair business, making everything from customer management to inventory tracking a breeze. The software is intuitive and user-friendly, and the customer support team is always there to help if I have any questions. We have been using it since 2017. Here's what I love most about RepairDesk: Streamlined Operations: RepairDesk has streamlined my entire repair process. From creating repair tickets to managing invoices, everything is now centralized and efficient. Happy Customers: The customer portal is a fantastic feature. My customers love being able to track the progress of their repairs and communicate with me directly through the system. Inventory Control: I never worry about running out of parts or overstocking. RepairDesk's inventory management tools keep me on top of everything. Customer Service: Amazing, just excellent; I can't say enough good things about their customer service. [sensitive content hidden] along with their [sensitive content hidden] has been super helpful all these years, no matter the issue, they always go above and beyond to help. If you're looking for a comprehensive repair shop management solution, look no further than RepairDesk. It's an investment that will often pay for itself in improved efficiency and customer satisfaction. I wholeheartedly recommend it to any repair business owner.

良いポイント:

Absolutely the best customer service, always helpful and always willing to go above and beyond to help clients.

改善してほしい点:

A few items: API can be improved to allow customization for custom portals and lead systems. Discount code Customer referral management More comprehensive reporting and dynamic dashboard Overall stability should be improved

Hands down, best Phone Repair Store software on earth.

製品を使ってみた感想： Have been using Repair Desk for years now. Always new features coming out, improving older features. They are always relevant. Any issues are quickly investigated and usually resolved just as fast. Easy to get a hold of support or management, if needed.

良いポイント:

One software for all things related to a Phone Repair store. Tickets, repairs, inventory, POS, customer communication, review requests...all in one easy to use application.

改善してほしい点:

For a while, they were launching new features and updates that were not functioning well. They have since slowed down and focus more on improving existing features and only launch newer ones after being tested.

My overall experience with repair desk.

製品を使ってみた感想： The overall experience with RepairDesk has been exceptional. From the initial software implementation, we were supported by a dedicated Success Manager who ensured a smooth transition from RepairQ to RepairDesk. We also received data migration assistance and went live within just a few days. Post-launch, our Account Manager regularly checks in every 45 days to ensure everything is running smoothly. We are highly impressed with the robust features and appreciate the continuous updates that help repair store owners streamline operations and grow their businesses.

良いポイント:

RepairDesk offers an intuitive interface and a comprehensive set of features, such as repair ticketing, invoicing, reporting, and CRM, to meet diverse business needs. It has multiple In-House Integrations along with other amazing integrations like QuickBooks, Xero, Square, and Zapier, that enables businesses to customize workflows seamlessly. Additionally, the platform has a great Customer Support/Success Teams that are highly responsive and dedicated towards assisting users with setup and daily operations.

改善してほしい点:

There’s not much to dislike, but if I had to mention something, it would be that each item I click opens a new window, which can sometimes be annoying.

Euro Mobiles and Laptops recommend repairdesk

製品を使ってみた感想： [sensitive content hidden] Bhai and [sensitive content hidden] Bhai are very honest and hard working team at repairdesk and helped me alot in my first days set up and they are available even out of hours for me if I face any issue. I needed a few extra in the software and they made it available to us. They are like my family now. Thank you repairdesk.

良いポイント:

Cannot find better software than this. Good thing there is a lot of integration and can be used on any device.

改善してほしい点:

So far I do not see any cons. I am very happy with the software.

Audio Electronics Repair Shop from All Paper to All Digital!

製品を使ってみた感想： We bought a business that had been in operation for 40 years that had an all paper system. Repairdesk is helping us move away from that to a completely paperless system and has greatly helped us improve communication with our customers. It has also given us new ways of taking payments that have shortened the time it takes to collect from customers. It's been a learning curve for us, as we were used to and comfortable with an arcane method. We are learning things very quickly and getting comfortable with the new workflow faster than we thought and have been very satisfied with how much easier the day to day operations have become.

良いポイント:

The workflow and user interface is very intuitive and user friendly. There's a wide range of modules that allow to track almost all aspects of our shop in one centralized location.

改善してほしい点:

Some features can be buggy, but the team at Repairdesk is very open to suggestion and constantly working on updates to improve workflow and make things easier.

Decent POS and repair ticketing software for start-ups

良いポイント:

Software is affordable for new start-ups. Easy to learn. Built-in SMS system is awesome for updating customers on service tickets. Decent inventory tracking

改善してほしい点:

The interface is a little clunky but usable. No printing support for Apple computers! You have to download a PDF and then open it up in another program to print while customer waits. No support for Apple Air print when using iPad as POS.

Circuit Tree Review

良いポイント:

Ticket management and the ability for Customers to view and track their tickets in real time.

改善してほしい点:

Having issues with integration with Mobile Sentrix, I made a mistake, but so far it doesn't appear there's anyway to actually rectify that mistake leaving me unable to utilize the integration with Mobile Sentrix like I wanted.

RepairDesk is the only way togo

製品を使ってみた感想： 110% I love RepairDesk

良いポイント:

Ease of use, Customer Service, The amount of help you get when setting up, Ticketing, POS functionality

改善してほしい点:

Deleting some aspects of the inventory such as existing manufacturers is hard todo with out erasing the whole inventory

Unbelievably Great

良いポイント:

Features are being constantly updated and customer service is unbelievable.

改善してほしい点:

None. Everything has been great so far.

Must have software for Repair stores

製品を使ってみた感想： It is definitely one of the better POS systems I have used. Information is readily accessible and easy to understand. With the help of Usama, Fahad and the team, they have made the entire process seem less and have ironed out any initial problems we had. They have also picked up on faults my employees have made which could have been disastrous for my stock keeping.

良いポイント:

The overall effectiveness of the program. With regards to device repairs and sales. It covers all the bases and makes sure there are no loopholes for employees to take chances with regards to theft. As well as gives me a detailed breakdown of which areas of the business is doing well and which need my attention.

改善してほしい点:

Training new employees, it’s a bit daunting for them at first. Due to the overwhelming information that is available. But after a week. It definitely becomes second nature

Good experience in Repairdesk

製品を使ってみた感想： My Overall experience has been very Good and i look forward to work with them in future.

良いポイント:

Support/ Software. I am thrilled with the support that RD has provided to me so far.

改善してほしい点:

Mobile App reduction. I am not happy with the decision of mobile app reduction. Maybe they should reconsider it.

Great team, great software, wonderful experience !

製品を使ってみた感想： Really worth every single dollar, buy RepairDesk, chose RepairDesk, there is no other software like RepairDesk, especially in the mobile repair industry, everything is included in this software. I'm so happy that i purchased this software it helped my business a lot !

良いポイント:

The fact that it's easy to use, you get to learn everything within a few sessions and it's a very useful software for repair shops. Makes things a lot easier.

改善してほしい点:

Just a little issue with the date format cannot be replaced but otherwise everything works perfectly fine!

iRepair Tech Review

製品を使ってみた感想： I had two issues regarding discounts in repair desk which asad resolved quickly for me .

良いポイント:

Excellent customer service by Asad Naeem

改善してほしい点:

Repair desk has always resolved my issues so i don't have any complains

Excellent service

製品を使ってみた感想： So far so good, quick response from the team

良いポイント:

Well organised, friendly staff members, happy to help.

改善してほしい点:

Nothing yet. Just need 7 days helpline .

Very easy to use and everything you need they have in this POS

良いポイント:

Easy to use and always someone their to help

改善してほしい点:

Have everything and I don’t need anything which is not in the software

Great and terrible.

製品を使ってみた感想： Great bunch of people with great ideas and a great product which could easily be the best on the market, bit having so many issues and getting the “large road map and little time” generic response when asking for simple improvements or necessary bug fixes just made me give up hope.

良いポイント:

Great features. The trade in module is great.

改善してほしい点:

Some of the great features are Poorly implemented. I put the language barrier down to the frustrating exchanges trying to get simple issues resolved… so I just gave up trying and just deal with the bugs and work arounds now whilst I try to find a better alternative.

More than just a POS Solution!

製品を使ってみた感想： 10/10 Stars. These guys are always listening to user feedback and continue to WOW us daily!

良いポイント:

RD was very easy to implement. The onboarding process was excellent with personalized assistance along the way. While it was very intuitive, when we imported data from our previous system the RD Support jumped in and helped us correct immediately. More than just point of sale. RD offers incredible communication tools, inventory management, eCommerce integrations, payment processing... They're truly the one-stop-shop for our cell phone/tablet repair, sales & accessories store software needs.

改善してほしい点:

Overall everything was great. Main cons/concerns - as with any software - bugs creep up from time to time. Not everything flows with the Shopify integration, but the team is on it. For me the biggest difficulty is the Sales Tax reporting isn't as intuitive as I'd like (Mainly just lacks showing labor charges in an easy to see format)

Amazing Software! Great Features! Help our business to move to the next level!!!

製品を使ってみた感想： I would HIGHLY recommend this for really anyone in the computer and cellphone repair field. If you are pretty much ready to go out of the box. Have to give it a try!

良いポイント:

I tested dozens of software in trying to manage remote clients, on-sites, repair bench items, inventory, refurbished devices and general CRM duties for our IT and cellphone repair company. They were all terrible in their own particular ways. From one of the most expensive POS in the United States to most of on-line and off-line CRM tools and software, we kept running into roadblocks and compromises. Not to mention terrible UI's, high costs, and so on and so forth. RepairDesk is a breath of fresh air. The UI makes sense, the price is reasonable, it's super fast, and it covers everything we need. I was hesitant to switch to using it for Invoicing Vs Denali at first, but was better than we expect; we ended up using RepairDesk for all invoicing and payments, and everything now done through their platform, since our lives are now inside RepairDesk and we couldn't be happier. The other very pleasant thing is the aggressive update schedule the team has - new and improved features (that competitors can't cover)are rolled out constantly, without being disruptive to the existing workflow. This software has transformed our business. RepairDesk fits the bill totally, for tracking, estimates and complete control. With RepairDesk, it has really been able to automate this process of our business and produce professional results. Thank you RepairDesk Team :-)

改善してほしい点:

If there is any! 24 Hours support can FIXED it immediately.

Value for money

製品を使ってみた感想： Repairdesk is a value for money tool for the proffessional in the repair business. The staff is willing and listens to the customers and they improve over time.

良いポイント:

Many features and adding more Willing staff and customer support Simple enough to use but complicated too if you want to go deeper.

改善してほしい点:

Small bugs that stay for large periods of time. Serious bugs after updates which do resolve after a day or two.

Best POS Service for Repairs

製品を使ってみた感想： I have been a RepairDesk customer for over 2 years. I used other service providers previously but RepairDesk outperforms them all. Its easy to use, tracks customer and inventory efficiently, manages transactions and reports effectively and the customer service team is ready and able to assist with your problems and needs. I highly recommend RepairDesk.

良いポイント:

Structure, customer and inventory tracking, integration with other apps and services, reports and ease of use

改善してほしい点:

some features on the app is not available with android devices