キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

HelpCrunchとは

HelpCrunchのライブ・チャットは、非常に高度にカスタマイズ可能なチャット・ソリューションです。売上を増やし、カスタマー・サポートを改善することに役立ちます。

HelpCrunchの製品詳細

良いポイント:

Easy to integrate in my app. Mobile app so I can answer customers asap.

改善してほしい点:

The Widget looks sort of hard on the edges when using it on pc.

HelpCrunchの評価

評価ポイント

使いやすさ
4.7
カスタマーサービス
4.8
機能
4.6
価格の妥当性
4.7

おすすめ度

9.0/10

HelpCrunchの総合評価は4.8/5です。 (キャプテラに寄せられた186件のレビューより集計)。

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レビューを絞り込む (186件)

Maister
Maister
ウクライナのCEO
認証済みLinkedInユーザー
アニメーション, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Switched from Intercom to HelpCrunch and very happy with this choice

5.0 先月 新着

製品を使ってみた感想: HelpCrunch enabled effective team collaboration across website chat, social media, and email, all from a single inbox. By switching from Intercom to HelpCrunch, we've cut our support software costs significantly. We've also seen a notable increase in our support team's productivity thanks to built-in AI assistant, macros and saved replies.

良いポイント:

What stands out with HelpCrunch is its fantastic support for large teams. Features like collaboration tools, private notes, saved replies, and macros are incredibly helpful. The ability to customize the live chat appearance far surpasses what Intercom offers. It's straightforward to use, avoiding unnecessary complexity with a clean and simple design. Navigation is a breeze with clearly categorized chats.

改善してほしい点:

The live chat sometimes loads slowly in certain locations. However, their customer success team is aware and is currently working on chat speed optimization.

Lana
Lana
ウクライナのCEO
認証済みLinkedInユーザー
インターネット, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

The software that really helps

5.0 5 年前

製品を使ってみた感想: HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

良いポイント:

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

改善してほしい点:

There is nothing I can list here :) Like... really nothing :)

HelpCrunchからの返信

5 年前

Lana, you made our team's day. Thanks for all the love! We're super glad to have you and supporthunt team as our loyal customers.

Andrew
英国のMD
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Web software ok. Mobile app non-functional. Service non-existent

2.0 4 年前

製品を使ってみた感想: Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

良いポイント:

It was reasonably easy to install, although took a while to configure.

改善してほしい点:

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

HelpCrunchからの返信

4 年前

Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features. We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

Valentyna
Valentyna
スペインのCEO
認証済みLinkedInユーザー
プログラム開発, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Helpcrunch is a very efficient tool to deal with my customers

5.0 先月 新着

製品を使ってみた感想: Assisting us to provide direct support to clients on site and simplifies FAQ articles creation.

良いポイント:

Helpcrunch panel is very easy to use, and it is very easy to be integrated to any channel you need. Also, AI asssitant helps us responds to questions faster, it gave my customer service a great reputation! I can also generate legit FAQ articles from prompts, saving me tones of time!

改善してほしい点:

It would be great to have even more AI features

Mitch
Mitch
カナダのCo-Founder
認証済みLinkedInユーザー
Eラーニング, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Great platform to directly connect with customers

5.0 5 年前

製品を使ってみた感想: So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!

良いポイント:

I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people.

改善してほしい点:

It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains.

HelpCrunchからの返信

5 年前

Thanks so much for the kind words, Mitch!

Jelena
Jelena
リトアニアのSales manager
認証済みLinkedInユーザー
アパレル、ファッション, 2~10人規模の会社
使用期間: 無料トライアル
投稿経路

検討した類似製品:

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

5.0 3 年前

製品を使ってみた感想: The best option for small businesses

良いポイント:

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately.

改善してほしい点:

Sending verified emails from our own domain would be good to have. However, support agents say it is coming.

HelpCrunchからの返信

3 年前

Thanks for your review, Jelena! Custom email domains feature will be added in the future for sure.

Sumeet
Sumeet
インドのFounder
認証済みLinkedInユーザー
メディア制作, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

The Intercom Slayer is Here

5.0 5 年前

製品を使ってみた感想: We're very much satisfied with the HelpCrunch and it was our wise decision to switch from Zendesk Suite. They really helped us in the migration and setting up our accounts. The pricing is very affordable.

良いポイント:

What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed.

改善してほしい点:

Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base.

HelpCrunchからの返信

5 年前

Thanks a lot for the review, Summet! We really appreciate the kind words. Our SEO-friendly Knowledge base is coming already this month - we will for sure let you know when it's released so that you can implement it for your business.

Francisco
Francisco
英国のCEO - Director
認証済みLinkedInユーザー
マーケティング、広告, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Solid, stable and easy to use platform

5.0 5 年前

製品を使ってみた感想: We have increased the speed of our customer support team, happy customers and happy support agents.

良いポイント:

Bugs free Easy to setup Affordable Stable and reliable Support Team Trustworthy

改善してほしい点:

Lack in some integrations to extend functionalities and integrate with CRM's.

HelpCrunchからの返信

5 年前

So great to see you've improved customer support team results with HelpCrunch! Be sure more integrations are coming later this year ;)

Susan
Susan
アメリカのCEO
認証済みLinkedInユーザー
金融サービス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Excellent Software With All the Bells & Whistles Included

5.0 5 年前

製品を使ってみた感想: Our overall experience with HelpCrunch has been stellar and we've already made several extra sales that could have been lost because we were able to proactively reach out to website visitors and guide them along.

良いポイント:

I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company. Now we have a solution that has everything we were looking for at a fraction of the cost.

改善してほしい点:

The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool.

HelpCrunchからの返信

5 年前

Fantastic to hear about your results, Susan! We're looking to improve every feature onboarding very soon, so that you can learn quicker why and how you may want to use certain functionality.

Tetiana
アメリカのManager
情報技術、情報サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

HelpCrunch Delivers Without the High Costs

5.0 2 か月前 新着

製品を使ってみた感想: Our team has been able to provide faster and more efficient customer service since making the switch. The savings on operational costs have been significant too.

良いポイント:

The AI editor is a lifesaver. It helps us quickly deal with common queries and frees up our team to handle more complex issues. Plus, transitioning from Intercom was smoother than expected—no headaches, no data loss.

改善してほしい点:

Would love more flexibility with the automation rules.

Max
ニュージーランドのManaging Director
航空会社/航空産業, 自営業
使用期間: 1年以上
投稿経路

検討した類似製品:

Ever-improving, powerful alternative to Intercom

5.0 5 年前

製品を使ってみた感想: Great customer service, willing to listen to any and all requests.

良いポイント:

HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

改善してほしい点:

I've been a customer for a couple of years and it was originally a more simple Chat solution but now they have developed and extended their platform with other features.

HelpCrunchからの返信

5 年前

It's awesome to have you with us, Max!

tijan
英国のceo
Eラーニング, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

My experience with helpcrunch

5.0 5 年前

製品を使ってみた感想: I have tried virtually most of the customer service software out there, zend desk, helpcrunch, freshchat and name it. I tried all of them for more than a year before deciding that HelpCrunch is the solution we need. I can begin to list the Pros and Cons of all of these software but I wont go into that. HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime. They treat you like a family. They continue to allow me test their software even when my trial has expired. Like I said above, the only issue I see with this software is the shortcut on mobile and I hope it is resolved soon.

良いポイント:

The software is easy to use and have some great features you wont find in the others.

改善してほしい点:

The safe responses are not working on mobile. This is the only downsize I see to this software and the team has assured me that it is been worked on. This shortcut is essential

HelpCrunchからの返信

5 年前

Hi Tijan! Thanks so much for such kind words, passed this to the entire team (you made Konstantine blush btw). Also, be sure that your feedback regarding saved responses on mobile is well taken - we will take care of this soon and notify you when done. See you inside HelpCrunch!

Maryna
Maryna
ウクライナのSMM Specialist
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Great live chat and email marketing software

5.0 5 年前

製品を使ってみた感想: Our whole support team uses HelpCrunch to chat with visitors and customers. We've checked many alternatives before, and HelpCrunch ticked all the boxes for us in terms of features. The price was the lowest when we last checked, so I have no problem recommending it to others.

良いポイント:

- Having all the features we need in one platform - The chat is great, both feature-wise and in terms of its looks. I've never seen a software that offers that many customization option before. - Emailing our existing users and checking reports - Tracking performance of our agents is super easy - Pretty low pricing - Great support team

改善してほしい点:

We've faced some minor bugs during our time using the system, but those weren't really crucial to our performance and HelpCrunch team was pretty quick to address and fix bugs.

HelpCrunchからの返信

5 年前

Thanks for a detailed review!

Puneet
Puneet
インドのAssistant Manager - Digital Marketing
認証済みLinkedInユーザー
インターネット, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Easy to Use.

5.0 5 年前

製品を使ってみた感想: We are trying to automate the email communication to be sent to our seller base based on actions they perform on our platform. Helpcrunch offers a great way to achieve our marketing as well as business goals.

良いポイント:

The platform is easy to use and it's auto message functionality lets us connect custom data variables in our backend to theirs. And we are getting good email open rates so far.

改善してほしい点:

We are expecting some features around: 1) Connecting a custom email domain. 2) Reports for auto messages.

HelpCrunchからの返信

5 年前

Thanks for your review, Puneet! We're pumped you're seeing success with your marketing automation campaigns. We're definitely looking to add more features to our marketing software pretty soon which will help you in increasing your user engagement. Stay tuned!

認証済みレビュアー
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Good alternative to Intercom

4.0 4 年前

良いポイント:

Feature packed and with good support, HelpCrunch is a great alternative to Intercom. It has chat, notifications, emails, and targeted data triggers which helps you improve both product and onboarding users.

改善してほしい点:

It can get pricy too if you have a lot of users (operators) answering the chat.

HelpCrunchからの返信

4 年前

Thank you very much for your review. I'll forward your thoughts on pricing to our product team for review. Of course there're some services that are somewhat cheaper than HelpCrunch and even free, however comparing to Intercom we're more than affordable :) It would be really great if you could share your thoughts on other services that provide the same functionality as HelpCrunch does while being cheaper. This will definitely help us.

Tyler
Tyler
アメリカのDirector of Hitting/Player Development
認証済みLinkedInユーザー
スポーツ, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Best Intercom Alternative

5.0 5 年前

製品を使ってみた感想: I started out on the free trial and loved it. Ended up getting one of their deals and stopped for a little while because our company was going through some issues. As we got back up, I bought an LTD and am so happy to use them again!

良いポイント:

They have every function you need and are constantly adding more features

改善してほしい点:

I wish the widget had more features to customize the view. Such as the company logo

HelpCrunchからの返信

5 年前

Thanks, Tyler! By the way, you can definitely put your company logo inside the chat widget. It's the first setting you will find in the widget customization options. In case of any questions, you can always reach out to our support team via chat.

James
英国のCo-Founder
インターネット, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Highly recommended, excellent support and easy to use

5.0 6 年前

製品を使ってみた感想: Better customer engagement and ongoing customer relationship improvement.

良いポイント:

I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding. The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly. We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better.

改善してほしい点:

It would be fantastic if an Android app was available so I could more easily talk to customers whilst out and about. However, it's pretty easy to respond via email if necessary.

HelpCrunchからの返信

6 年前

James, thanks so much for you warm feedback. We expect the Android app to be ready this week. Stay tuned!

Lazar
Lazar
セルビアのSocial Media Manager
認証済みLinkedInユーザー
コンピュータ・ネットワーク, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Truly the best software out there

5.0 5 年前

製品を使ってみた感想: 11/10. Thanks to HelpCrunch, I managed to triple the engagement on my personal website and manage to simplify the process of giving stuff for free with a single click. Also, according to visitors, they had top notch thanks to HelpCrunch.

良いポイント:

I’m using a pro version od LiveChat and I must say it is AWESOME! 🔥 While I was redesigning my personal website, I had a goal to make it truly unique, and HelpCrunch made it happen :)

改善してほしい点:

Everything is good, there’s truly nothing I dislike.

HelpCrunchからの返信

5 年前

Your review made our team's day! Thanks much, Lazar :)

Joe
アメリカのCEO
消費者サービス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Great Concept but needs work

4.0 5 年前

良いポイント:

The idea of 3 in 1 is great , chat, ticket system and email marketing all in one is a plus.

改善してほしい点:

It seems to be confusing at times which chats are new and which are old and there are some limitations on how to setup the software, if some basic things were different will make this software much better

HelpCrunchからの返信

5 年前

Hi Joe! Thanks a lot for your review. Great to hear that you're able to use HelpCrunch to the fullest. Would be great to know more about what you found confusing about new/old chats and the setup. If you have a minute, please get it in touch with our team via chat, we'd love to learn more about the issues you're experiencing so that we can fix those asap. Thanks in advance!

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 10,000+人規模の会社
使用期間: 1~5か月
投稿経路

Nice pricing options and supports migration from previous tool

4.0 2 年前

良いポイント:

It has lot of things bundled(like knowledge base, chat bot, email marketing, etc.) in it with awesome pricing options. Their chat widget is highly customizable to have a consistent look and feel with my website.

改善してほしい点:

No such major cons, it is a nice tool. Only thing which they can improve is their basic price option. The basic variant should have some more features.

認証済みレビュアー
認証済みLinkedInユーザー
病院、ヘルスケア, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Good priced chat platform with great support

5.0 4 年前

良いポイント:

We have used the platform for 9 months and have experienced constant development of features and great support when needed. They also take our feedback into consideration and have released several features that meet our demands.

改善してほしい点:

Reporting could be improved. We use tags on the chats to be able to report and learn from the topics, but there is no easy way of doing this at the moment.

HelpCrunchからの返信

4 年前

Thank you for your report. We have a few new reports coming soon. Stay tuned!

Irina
エストニアのMarkets Manager
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Easy, but with a lot of options

5.0 4 年前

良いポイント:

It's really easy to use, everything is logical. But if needed, you can use a lot of options given and make from it a complicated system of customer support.

改善してほしい点:

Can't point out anything specific, everything suits our needs.

HelpCrunchからの返信

4 年前

Irina, thanks for the review! We're glad to have Fitlap as our customer.

Elena
Elena
ウクライナのInternet Marketing Manager
認証済みLinkedInユーザー
, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Great tool for chats and emails

5.0 6 年前

製品を使ってみた感想: It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communication

良いポイント:

Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.

改善してほしい点:

It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me.

Victoria
Victoria
ウクライナのMarketing Lead
認証済みLinkedInユーザー
インターネット, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Great tool for my business

5.0 5 年前

製品を使ってみた感想: These guys are very responsive to all my team’s requests.
For the price they ask, it’s definitely one of the best software.

良いポイント:

I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted.

改善してほしい点:

0 problems with the live chat in 3 months. Literally nothing I'd change, everything works as expected!

HelpCrunchからの返信

5 年前

Very nice of you! Thanks for the great feedback

Jorge
アメリカのOwner
教育管理, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Review

5.0 5 年前

良いポイント:

Easy to set up and cost-effective. In addition to an amazing support system to help you with any flows that may arise.

改善してほしい点:

The product has been great so far. I will check back after my first year.

HelpCrunchからの返信

5 年前

Thank you, Jorge!