Integration between various process. Multiple feature and Dynamics.
I felt bit tricky to understand the commands but now I can explain all to my workers.
AI Powered ITSM Solution
製品を使ってみた感想： Consulting and Implementation > Was great and admiring. The implementation and migration took 3 months overall. This shows their product and team capability.Support > There is a scope to improve on support.
AI Powered Chatbot with Auto resolving capability is my choice and we have achieved 60%requests are auto resolved with no manual effort and Summitai ITOM helped to achieve 85% of monitoring event tickets are auto resolved. This is a greatest milestone of Summitai.
We have enough and more of the features that helps day today. Obviously the UX can be improved for all End User facing screens.
SummitAI review Telecommunications
製品を使ってみた感想： Overall experience with SummitAI was frustrating as not know how to do a long of things, had to do some trial and error on my side. Then trying to get some of the customer support in India to understand what we want it to do was very frustrating.
It has a lot of options you can choose from, very ideal for an IT company.
The product needs to be more customizable, to be able to be used in a non-IT business. The majority of support is out of India and the language barrier as far as the meaning of every word is just not there. The implantation team seen to just build what you ask for and not show you how to do things. As administrator it would be nice to be able to create and do things on you own.
Summit AI has all the bells and whistles of the Big Guys without the Big Price
製品を使ってみた感想： We are able to manage and achieve multiple SLA's across multiple tenants with a single solution. The Customer Satisfaction Survey (CSAT) process within the system works great and provides flexibility to have different questions for different customers.
When we were doing our search for an effective ITSM tool, we had a list of 75+ requirements and Summit was able to not only meet but demonstrate how each of the requirements was done in the system. The biggest issue we were facing was having multiple tenants in the same instance so that our technicians only needed to have 1 URL. Summit AI was able to meet this requirement and continue to do so 5 years later.
The one thing that would be beneficial to all customers is a public forum for users at all levels to share information and make product recommendations.
Hi Joyce! Thank you so much for the review. It's amazing how we've grown together! There is a new community that is available to our customers to share feedback and ideas. Please join us there: https://community.symphonysummit.com/ We'd love to hear from you and your team.
Rajesh Konanki Hexaware Technologies Summit AI Consultant.
製品を使ってみた感想： It's very good product for ITSM modules and asset life cycle tracking under low budget.
I am very glad to give this review on Summit AI, last 7 years onwards i am working as a ITSM consultant and supporting Summit AI for multiple clients in Hexaware. I love Summit AI ITSM module. It's very user friendly for all end users, analysts and amins. I love Summit AI Asset management life. It's also user friendly for asset management team.
Below features we are expecting in Summit AI.1) List configuration. 2) Easy report on Service catalog variables.3) More user friendly on OLA engine.4) Discover suceess rate.
製品を使ってみた感想： Overall experience is good but the customer support and testing is really not up to the mark
I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things
Yes there are many actually like the reporting and the custom approval process and few things related to form level changes are very much restricted , except the SR from the other forms are not actually more customizable and the Asset management is not up to the mark, The CMDB does not have the bulk update option , this from the customer side we have already requested but still that has not been delivered almost for 3 years
My Review for Summit AI
製品を使ってみた感想： This is a daily ticketing tool we use for our company. We never faced any issue and everything went so smooth. Good and effective tool for BAU ticketing.
Each and every functionality is so efficient. We have options to customize the reports, catalogs and inventory. Thanks to the look and feel of the application as well, it's quite user-friendly.
I feel reports section could have been much comprehensive with ease in finding out what is needed.
The summit tool is pocket friendly, has multi tenant features and tool is easy to configure and cust
製品を使ってみた感想： We were able to deploy the software globally, since the customization and the support team who worked on the project with us were efficient and similarly this product gave us the competency to get on to the new upgraded platform of ITSM
ITIL compliant, feedback of the end users is very well captured through the tool, the summit has the mobility app which helps the end user raise or approve the request on the go. Coding of SLA's is easy and helps us giving the visibility to our end users. As an Admin, I am able to configure the system quickly & efficiently.
Few old customs are still followed within the tool, the reporting still needs considerable changes & updation. Few alert mechanism & reminder options which are required are still not in place. The chat bots need to be introduced soon within the tool.
SummitAI Product Review
製品を使ってみた感想： We can measure the SLAs for all tickets and help Customer to understand the time spent on the tickets by analysts to resolve them. Also SummitAI reports helps to find many details of tickets very easily and helps in completing Service reviews
CIO Dashboard, Feedback & other reports which gives detailed information on all support tickets
Tasks can be added in SummitAI which can be useful when a task needs to be completed as part of a ticket.
It is a Good tool with numerous featured
製品を使ってみた感想： My IT Operations, Support and Delivery are monitored, control and regulated thereby able to meet SLA, Expectations and streamline IT Process
Process Flow, BI Reports, Integration between various process, Multiple feature and Dynamics Discovery Email Alerts, Notifcations, Escalation Can be customized to have specific Customer requirements Parsing Approval Matrix Customized Change Flow etc
- Mobile App needs to be upgraded. - Linkage in Ticket should be allowed between various Support Group and not one Support Group - Mail Templates should be configurable at Admins End - Asset Dashboard should have the option to filter all assets in one window by Location, Store, Business
A Genious Tool For HElpdesk
Excellent experience with this tool, Loved this tool because we have many excellent feature within this tool.
Can manage entire thigs in one single tool itself.
Highly recommended tool for every one.
We are using this tool since before 2012 and I must say it is really an excellent tool for large scale Industries. We are using this tool for IT management and to resolve user's queries. It makes IT management too easy, we can track all the records of raised IT tickets and all related data. we can upload plenty of Knowledge Based documents and other task. We have Incident and Service request category where we can separate incident and new request for any Software/hardware. It makes Audits very easy, we can have all the data within no time as per our requirement.
Like all the features and happy to see that Vendor is improving tool and adding new features to it.
製品を使ってみた感想： ITSM is adequate when it works, but extremely slow! Doesn't support MSP's. The support is not good.
Virtually nothing, it was a beast to get up and running and we've struggled ever since. Takes a lot of internal labor to keep it running.
The lack of stability, functionality and offshore support
Transform your IT service with SummitAI
製品を使ってみた感想： SummitAI is a great service vendor. Responsive and willing to help. SummitAI works well in our organization and allows for the automation we need.
Ease of installation, ease of use, reliable, and works well for our ITIL process.
Some reporting can be tough out of the tool. But, we had some great work arounds and it is not an issue.
Great Partner To Work With And Wide Range Of Functionality Coverage
製品を使ってみた感想： Great partner to work with
Completeness of solution, flexibility and ease of use - vision for the product by SummitAI
The work orders are not as mature as other areas although improved functionality overall is being improved all the time
A Complete ITSM Tool
製品を使ってみた感想： Having deployed only for IT Dept , the tool has such a vast capability of configuration that we deployed to all Manipal Global students and other department line viz Facilites, HR , Campus hostel management etc. Awesome focus from Summit top management and always a call away to help us to meet biz needs
Asset Tool capability was not experienced as good as ticketing tool
SummitAI review - Denali SP3 version
SummitAI does a great job of tracking incidents, service requests and change requests.
Our customer have experienced some issues with performance which have been very difficult to isolate and resolve
Summit provides a good set of IT Service Management Tools.
It does not include a chat feature for contacting the Service Desk. This feature is available with CINDE, but CINDE can only be deployed for one customer instance.
Banking Institution - Core Operations Implementation
製品を使ってみた感想： We enjoyed an excellent implementation experience. The implementation team was flexible in the approach to allow multiple methods of communicating requirements. We found wireframes the most valuable as it allowed us to communicate the build internally as well as communicate our requirements.We valued a large internal team build approach and wireframe work best for us for bulk communication of the build.
The web services and email to SR integrations are extremely valuable features from a data integrations perspective. You have multiple methods to automate/integrate with SummitAI from central data repositories throughout the organization.
SummitAI provides a flexible framework for you to formalize workflow. Adding this formal structure strengthens processes on all side.
Tristan, Thank you so much for taking time to share your experience with SummitAI. We value your review and value the time spent in sharing this with others. We look forward to our continued partnership!
Summit ticketing tool review.
Summit tool is very reliable, user friendly and makes assign tasks easy.
it would be appreciated if graphics is improved.
Application has extensive listing of the options in each module. Configuring options is simple.
Wide range of forms available in each module. Implementing Change management module was easier than thought. Workflow designed was exactly as requested. Application is easy to understand , configure and utilize.
At times one may not get support as expected. Configuration management module still needs some work done, could be in forthcoming releases. Not having Customizing / renaming field option is highly missed.
Very Helpful in managing Day to day activity can manage and track all the tickets raised internally.
It is a good tool for service desk operations. Easy to configure and use.
製品を使ってみた感想： Helped in streamlining the operations.
Simple to configure and use. Has most of the required functionalities expected in such kind of tool.
Would like to have the application performance monitoring functionality in the tool. Should give an proactive alter in case a specific application not performing as desired.
Summit AI - Incident/Service Management Review
The best part about this software is how customizable it is. We are only getting started with Summit AI and plan to build on it as we grow.
It is complicated. However, anything that is this customizable would be. Once you figure out where to go to tweak things, it's great. I'm still learning. The help search tools help with this.
Karen, Thank you so much for taking time to share your experience with SummitAI. We value your review and value the time spent in sharing this with others. We look forward to our continued partnership!
A best trial experience
製品を使ってみた感想： In sweet and short words, the experience was fantabulous
Easy to develop and utilise this software my business management
I felt bit tricky to understand the commands but now I can explain all to my workers
best ticketing tool.
Easy to use, the User interface is simple.
Nothing much as of now, everything works well, words won't say much use the tool and you will definitely like it.
Summit Service Desk - Help us to improve user experience and ease of workflow.
We deployed in view of integrated service desk tool with real time monitoring for different tenant.
Analyst Dashboard , Easy administration help us to achieve highest SLA's ( Response and Resolution). Also, other features are helping us to manage operational activities like other CMDB integrations , recertification's, change mgmt., SMS - Notifications and many more.
In other hand there is scope for improvement in tool functionalities as well as in support area.