キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Newbookとは
NewBookのオールインワン施設管理スイートは、世界中の宿泊施設プロバイダー向けの非常に包括的なソリューションです。
Payment system integration, and taking payment is very easy.
The training videos that are now provided have addressed the only downside to such an extensive system.
レビューを絞り込む (44件)
Amazing!
良いポイント:
A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be
改善してほしい点:
Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.
Newbookからの返信
7 年前
Hi Jermaine, Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests. Best Regards, The NewBook Team
Ultimate Support, Listening Development Team, Endless Features and Flexibility
製品を使ってみた感想: Nothing short of amazing. Everything from onboarding to now has been brilliant. Free training and workshops, a wealth of knowledge and a team that makes you feel like you are one of them.
良いポイント:
Everything. From the moment you see the log in screen in the morning you smile. The support are amazing and will always assist you. The features and customisation will allow you to find a way to make it work how you want it to work.
改善してほしい点:
There are no downsides to NewBook. If you find anything that you think is missing they generally have a way around it or 100 other features that make up for it. No system can be 100% perfect for everyone, but this one is so close you can't measure the gap.
Newbookからの返信
2 年前
Hi James, Thank you for leaving such an incredible review and sharing your experience with NewBook. It's been so wonderful to see your operational improvements since implementing NewBook. Thanks for being a valued member of the NewBook family! Kind Regards, The NewBook Team.
NOT user friendly
製品を使ってみた感想: The mandatory trainings were nothing but listening to somebody talk through the system. There was no hands on interactive training or training that actually pertained to the systems we needed to utilize. Any question during the training was met with unfriendly and curt response. The system itself is beyond unfriendly to use. Airbnb app or a spreadsheet is much easier to maneuver. We would highly recommend looking for another booking platform besides Newbook.
良いポイント:
The calendar interface with the guest is ok
改善してほしい点:
The experience with Newbook was very frustrating. We were never able to get the program to work with our hybrid business model of private/public reservations, despite being promised it would. After many many hours of training, emails, and customer service calls we decided to cancel the subscription and then continued to receive billings.
Newbookからの返信
4 か月前
Hi Tiffany, Thank you for your review. This isn’t the usual feedback we hear from our customers, so we're sorry to hear about your experience with Newbook. We understand Customer Success has been actively collaborating with you to offer personalized training and assistance, so we will share this feedback with our team.
We happily became totally captive !
製品を使ってみた感想: Newbook has become a part of our daily life. The customer support is quick and efficient; they consider our feedback and release new features accordingly. We could not see ourselves managing a camp ground without this software. Everything is done through newbook from making reservations to communication between the different teams for housekeeping and maintenance tasks. This has allowed us to improve our own customers experience dramatically !
良いポイント:
We started using newbook for the reservations management, which is awesome. We now see ourselves using and appreciating a lot more features like the reports and contact management with customers. We have saved thousands of dollars thanks to the follow up reports and tools !
改善してほしい点:
Sometimes it takes a bit of time (a few months) before features are perfected. However this is normal when you do "trial and error" instead of waiting for features to be perfect and then never release them ! The pricing might seem a bit high at first, but they can afford to do this as they are the most user friendly software in their category !
Newbookからの返信
2 年前
Hi Matilda, Thanks for sharing your experience with NewBook. It's great to hear that you're continuing to use more features that have helped you streamline your reporting and reduce expenses! We appreciate your support, and thank you for being part of the NewBook family! Kind Regards, The NewBook Team
Newbook is our doorway to the world.
製品を使ってみた感想: Newbook educates us to adapt or die, a critical aspect of any successful business. We are a very small, family owned property and our Guests feedback proves that we show professionalism that is above their expectations. Most of this is due to Newbook features that we use to connect and assist our Guests from the booking confirmation to the thank you sms text upon departure, and the remainder is our high standards and friendly customer service.
良いポイント:
Newbook offers peace of mind reliability, as this cloud based PMS has only gone offline once during the 8 or 9 years that we have been using it. We love the flexibility of chosing the features you wish to use, and also that the company is constantly researching & trialing new technologies to stay ahead of emerging trends. This offers small business owners the capacity to compete alongside the big corporate identities that have the dollars to invest heavily in this field.
改善してほしい点:
The training videos that are now provided have addressed the only downside to such an extensive system. In the past, searching for help to complete a task that has not been required for some length of time, has proven challenging. Newbook can do so many things that it is sometimes hard to remember how to do it! Please keep the training videos coming as they are a great resource to use rather than calling the customer help line.
Newbookからの返信
3 年前
Hi Sandi Kate, Thanks for leaving NewBook a 10/10 review. It's great to hear that the reliability and flexibility of the system allow you to create memorable experiences for your guests. You can expect even more innovative features & technology in the future. Thank you for your ongoing support! Kind Regards, The NewBook Team
Review 2022
良いポイント:
NewBook is pleasant to use as the support team are always willing to assist and the knowledge base and support wiki is at your fingertips for answers. The booking system is easy to use and teach, ease of rates change and accounting is a very important for reports. Newbook has many other features.
改善してほしい点:
We did have issues with integration from our previous software but this was very minor.
Newbookからの返信
3 年前
Hi Janelle, Thanks for sharing your experience with NewBook! It's great to hear that you find the system easy to use and that our customer support team are always available when you need assistance. Thanks for being part of the NewBook family! Kind Regards, The NewBook Team
Great Product and Service!
製品を使ってみた感想: Exceptional, and the increase in revenue from the features that were set up and explained by Newbook has been great! Not only are the features easy to use and profitable, but the assistance to point out these new features and set up the new features are unheard of in the PMS we came from. Also the confidence and efficiency from staff at New book we dealt with made us very confident of implementing these new features.
良いポイント:
Integration was surprisingly easy, and also easy to learn. It feels like someone is and has continually improved the program to for the users benefit. Support at time of switching was incredible and is still great! Dynamic pricing, the gateway and [SENSITIVE CONTENT] input was priceless
改善してほしい点:
The only small con I can think of, is at time of integration we had a large amount of money in client accounts due to covid, and they did not move across ( I understand the complexities of integrating 2 different systems and bringing all data across.) We eventually manually added a credit note to client accounts, and in hind sight should have done this straight away, which would have allowed us to stop our subscription with RMS a month or so earlier
Newbookからの返信
3 年前
Hi Matthew, Thanks for sharing your experience of switching to NewBook! It's great to hear our support team made the switch easy, and that you're already benefiting from our revenue-generating features. We appreciate your support! Kind Regards, The NewBook Team
We love using NewBook!
製品を使ってみた感想: I love the feeling of control I have with NewBook. I can get reports, see where I need to spend energy marketing, get comparative charts - you name it. NewBook makes everyone's life so much easier.
良いポイント:
So many things to like about this software. I love the full training module which replicates the lives system - making training new staff a breeze. I love that some of the fields can be personalised to be words that make sense to me and my team. The ease with which I can see the business as a whole or drill into single sites/cabins makes managing the caravan park and its team so much easier than prior to implementing NeweBook. Lots more to love about it - colour coding for individual users, audit trails, fabulous add ons and more.
改善してほしい点:
Setting up was not difficult, but like anything good it takes time and cannot be done by the support team without our input. Not sure I have something I don't like - usually if I discover something it doesn't do, it's because I just haven't learned how to do it! A quick search of support, videos and the Facebook group usually fixes that.
Newbookからの返信
3 年前
Hi Tania, Thank you for leaving such a great review! It's nice to hear that you love training your team on your own training database and that NewBook makes your life easier! Thanks for being a part of the NewBook family. Kind Regards, The NewBook Team
NewBook combines multiple booking channels for us
製品を使ってみた感想: NewBook is pretty fine to meet our needs in multiple channel booking management and helps us avoid multiple bookings and update the availability in all online sales channels as well as in our website and this way we avoid multiple bookings and helps us save time in booking operations.
良いポイント:
Management of all reservation channels is really a hard operation especially if you have a website that already has a huge demand and always there is the risk of multiple bookings or delays in updating the room availability. NewBook solves our multiple channel reservation problem along with the reservations in our website so that whenever we accept a booking through a particular sales channel, Newbook reflects it to all other remaining channels as well as our website.
改善してほしい点:
NewBook neither cover our requirements in-hotel facility reservation side like SPA bookings nor helps us to provide digitization in providing access to our other services such as room service. That would be better to have a version that covers the in-hotel service portfolio along with multi-channel room booking management.
Newbookからの返信
4 年前
Hi Pelin, Thank you so much for sharing your experience with NewBook! We appreciate your feedback and we're very happy to hear you're enjoying using our system. Please feel free to add your suggestions for hotel management features to our Feature Suggestion page - our team is constantly reviewing votes and requests for future development! Kind regards, The NewBook team
An Industry 'Game Changer'
製品を使ってみた感想: Very professional business management and front of house software
良いポイント:
The training and updates provide great support and are relevant to everyday operational requirements. In particular, the support desk is so dedicated and creative. They truly assist the business to maximize the use of the platform and management system to the benefit of the individual business. The new updates have some incredible developments - they are solution driven. The regular improvements provide a competitive edge for our business as the system is continually updated to promote current best practice.
改善してほしい点:
Sometimes the updates can be a bit overwhelming to get through and train staff about.
Newbookからの返信
3 年前
Hi Donna, Thank you for sharing your positive NewBook experience! We are so pleased to hear that Mandurah Caravan & Tourist Park maximises its potential with our system. If your team ever needs support with new features, our support team are just a phone call away! Kind Regards, The NewBook Team
Total Package for Managing My Vacation Rental Business
製品を使ってみた感想: FANTASTIC. I would not even consider swapping to another property management software to manage my short stay holiday rental business. If it is not broke don't change even if cheaper. It is like having an employee without paying wages, sick leave, rec leave or long service leave. Newbook does not argue with me and does its job. On a few occasions where there is issue customer service and support come to the rescue.
良いポイント:
Total management of all of my 7 short stay holiday rental properties and 1 permanent rental. Creating contact templates for emails and SMS that automatically goes out to guests, cleaners, repairs & maintenance means that I don't have to employ anyone. Newbook does it all for me. It makes everything re: booking a breeze. Customer Service is excellent and you will wait on phone for less than one minute. Most things are fixed over phone with TeamViewer. If not they get back to you that day or within 24 hours or less.
改善してほしい点:
Learning curve but once you regularly use things it is a breeze. Too many features.
Newbookからの返信
3 年前
Hi David, Thank you for leaving such a positive review! We really appreciate your continued support at Aussie Chillout. It's great to hear how NewBook has streamlined the daily operations of your business! If you ever need assistance with any new features, don't hesitate to reach out to our team - we are always here to help. Kind Regards, The NewBook Team
Pleasure!
製品を使ってみた感想: I have found over the 5+ years we have been with Newbook to be a pleasure and a breeze. It has been designed for everyday users with simplicity and ease. If you ever run into a problem, the crew at support are always happy to help and it is always with such ease (and they don't laugh or judge when you have those silly "duh" moments when the solution was right in front of you!) I would highly recommend anyone to use Newbook.
良いポイント:
Everything. It is simple, user friendly and self explanatory and makes working long hours daily on the system a breeze.
改善してほしい点:
Reporting could be improved slightly to make it easier to find some things or calling them more obvious things. But that is a minute con.
Newbookからの返信
3 年前
Hi Geoff, Thank you for leaving a positive review and taking the time to share your experience with NewBook. We are so glad to hear how much you enjoy using our system and that our support team are doing such a great job! Thank you for being part of the NewBook Family. Kind Regards, The NewBook Team
As the saying goes "you get what you pay for" and Newbook is worth every cent.
製品を使ってみた感想: The benefits are wide, from automation, to new direct bookings increasing, payment directly into the bank account at night while sleeping, the list goes on.
良いポイント:
I love all the added features of newbook that other accommodation software providers do not offer. I also love the fact that new features are coming out all the time, making my life easier with every addition. To me Newbook is an employee in the office that I am not paying a huge sum of money for, the automation features is definately what makes newbook stand out from the crowd. The team are based in qld, an aussie company, excellent customer service, a product that is continually worked on and improved for ease of operation. Not much else can be said.
改善してほしい点:
Changing to a new software system is a drag, a few little issues that have to be resolved, but the little pain is great reward once you make the change. And learning Newbook was a easy.
Newbookからの返信
4 年前
Hi Lisa, Thank you for your review and continued support! We are so happy to have you as part of the NewBook family. It's great to hear you have been enjoying the automation features that our system provides. Stay tuned for our next feature release; you're going to love it! Kind Regards, The NewBook Team
Reservation system for a Serviced Apartment company.
製品を使ってみた感想: [SENSITIVE CONTENT] and his team have always been extremely helpful when we call with a problem. They carefully go through the process and explain why we should take action in a certain way. Every employee has been pleasant and promoted the company well.
良いポイント:
Newbook is clear to view and to use. There are many helpful tutorials features so when new staff arrive they can work with the demo site and follow the concise and clear written instructions from Newbook. Placing reservations into the system is easy, keeping details of guests, rates and corporate clients is useful.
改善してほしい点:
Not being able to raise credits against the invoice. When we amend a booking it automatically changes the rates. As far as we are aware!
Newbookからの返信
3 年前
Hi Lorraine, Thank you for leaving a review and recommending NewBook to other serviced apartment providers! It's great to hear that your experience with NewBook and the team has been so positive. We appreciate your continued support! Kind Regards, The NewBook Team
Newbook at Lakes Main Holiday Park
製品を使ってみた感想: We love it. The program is perfect for us to manage 20 plus cabins and camping sites. The support staff are always helpful and in a good mood. That's important because you feel like you can ask for help.
良いポイント:
Newbook is very user friendly. Unlike some other programs, technical issues are minimal to none. I can train a new staff member how to use it very quickly. All your favourite functions are displayed and you can drop and drag to arrange the screen very simply anyway you like. Also - they offer ongoing training and new feature webinars.
改善してほしい点:
I have not used it for Marketing to customer base as yet and this would be awesome if it's there.
Newbookからの返信
昨年
Hi Paul, Thank you for the positive review and for sharing your experience of switching to Newbook! We are thrilled to hear you're finding our platform easy to use. We appreciate your support and thanks for being part of the Newbook family. Kind Regards, The Newbook Team
Very good system that suits us
製品を使ってみた感想: Managing the hotel reservations, taking payments and housekeeping all work extremely well for us.
良いポイント:
The interface was the most user friendly of all those we looked at. Plus it has depth of functionality that other systems didn't have. It is easy to make it work for us. The support staff are always on hand, fast and clear when explaining / training.
改善してほしい点:
It is quite expensive for a small firm like ourselves, we've had to cut back on functionality like multi users just to save money, sadly. Plus we have never been able to afford to take on additional functionality like multi-channel management. There are a few little glitches, but nothing that can't be worked around. There are a few small improvements that would suit us but over the years not necessarily suit other consumers, so understandably it is not cost effective for them to design them. I am grabbing at straws here for comments because we are very satisfied with the product.
Newbookからの返信
3 年前
Hi there, Thank you for taking the time to share your positive experience with NewBook! It's great to hear that your team enjoys the system's ease of use and range of functionality. We'd like to thank you for being a valued member of the NewBook family. Kind Regards, The NewBook Team
I have been using Newbook for last three and half years.
製品を使ってみた感想:
Better control, good reporting
tailored to our needs.
良いポイント:
Ease of use Flexible Modern Outstanding support from Chris, Lauren & Hannah Regular updates.
改善してほしい点:
Booking engine not converting. Not up to date. Can't use modern widgets such as "Triptease" etc. Most other PMS providers offer this service. Limited direct OTA connectivity. Only channel manager available is "Siteminder". Need to have others. Most updated geared towards caravans and holiday parks rather than independent London hotels. Review/ guest feedback page extremely outdated.
Newbookからの返信
7 年前
Hi Majaz, Thank you for taking the time to provide a review of NewBook. We are pleased to hear you are happy with the support you receive and we hope you are enjoying the updated group booking functionality we released earlier this year! We have added several OTA direct connections this year, including Airbnb and are looking forward to adding more next year. If there are particular connections that you are looking for, feel free to add a feature suggestion so others can vote and the team can review your requests. We look forward to working together in 2018! Best Regards, The NewBook Team
Best in it's class ... but could be better
製品を使ってみた感想: Newbook is a great application. The support team is 2nd to none and all of our staff have had nothing but praise for their team. You will make a serious investment increase if you're rolling over from another application, but the benefits are there which justifies the additional cost. I can definitely see it's increasing potential for our business moving forward and in the few months we have been with them they have made a development change we requested already. If they can polish up the maintenance and assets modules, there will be nothing within cooee of this PMS.
良いポイント:
The software is fresh. Once you get the hang of it, it performs really well. It has great analytics and this is something that has helped us a lot. It also has some great underlying features. Just small things that makes life easier in your day to day operations. There is a lot "under the hood" so give yourself plenty of time to get it fully bedded in.
改善してほしい点:
For us the expectation around Assets and Maintenance were high, but unfortunately these modules need some polish. We aren't the typical motel or caravan park so our needs are somewhat unique, but I would like them to focus on making these modules more functional in the future. They aren't far off but it makes it hard using these features in their current state. I would also like to see the break up some of the fields used in templates, but in the most part these are very good.
Newbookからの返信
6 年前
Hi Glenn, Thank you so much for your lovely review. We are really happy to hear you are enjoying using NewBook and that our support team has been looking after you. I can see the feature suggestions you created explaining the changes you would like, thanks for doing that. If there is anything else we can help with please let us know. Kind Regards, The NewBook Team
NewBook is comfortably the best Serviced Apartment PMS available.
製品を使ってみた感想: Our entire company operation has benefitted from implementing NewBook. From the financial department, through to reservations, marketing, sales and guest services, there is functionality to improve the efficiency and professionalism of all. This is also a very cost effective solution when compared to other, more complicated and less useful solutions on the market.
良いポイント:
The functionality of NewBook is excellent, it is able to handle the nuances of running a serviced apartment operator. Their customer support is extremely useful as well as how well they respond to and implement customer suggestions. I would say that you feel part of the future development of the product. All in all it has most definitely increased the professionalism and efficiency of how our company works.
改善してほしい点:
Occasionally can be laggy, but only very occasionally. Other than that, there is nothing to complain about.
Newbookからの返信
7 年前
Hi Declan, Thank you for your amazing review of NewBook! It¿s great to hear how we¿ve been able to improve your business and that you¿re happy with the support our team provides. Don¿t forget to add feature suggestions if you think of anything else you would like to see in NewBook! Best Regards, The NewBook Team
If you aren't using NewBook then you aren't running your business properly.
製品を使ってみた感想: Absolutely love Newbook!
良いポイント:
The software itself is one of the best I've ever had the pleasure of using. Basic yet complex and has everything you need and more in a product like this. I love that you can't make a mistake. There is always warnings and pop ups just to ensure you are doing the right thing at all times. I love the fact that every key stroke and every action is recorded in the audit log. I absolutely love this software.
改善してほしい点:
That it makes me addicted to it and I find it hard to drag myself away from it at the end the day. I am constantly running different reports and filtering information to see what i can find.
Newbookからの返信
昨年
Hi Toby, what a great review! We appreciate you sharing your experience with Newbook and it's so nice to hear that you're enjoying it so much. We appreciate your support and thank you for being part of the Newbook family. Kind Regards, The Newbook Team
NewBook simplifies and automates daily tasks, allowing us more time to focus on our guests.
良いポイント:
It's a user friendly system with multiple features we were able to instantly implement to help grow our business, in both revenue earned and customer retention. It's simplicity means our staff training can focus more on the customer experience than the tools we use. The support team are available when we need them, are prompt, efficient and friendly.
改善してほしい点:
NewBook offers so much, it is a challenge to find time to implement every feature. To be picky, a more intuitive revenue management system would be fantastic, though what it does have still beats anything we've used in the past. The accounting side can also be tricky if not set up correctly from the outset.
Newbookからの返信
7 年前
Hi Lisa, Thanks so much for the amazing feedback and support. It¿s great to see BIG4 Beacon Resort doing so well in the market. Keep an eye out for our two-way revenue management integration that is coming soon! Best Regards, The NewBook Team
Awesome progressive PMS that evolves with our park as we grow.
製品を使ってみた感想: Enabled more me time! Provided numerous functions for reporting and analysing my business that i can see at a click of a button.
良いポイント:
Newbook is extremely user friendly, providing clear and responsive cloud based PMS that is able to be accessed where ever you are. The knowledge section is a great tool to research a better understanding of how the tools work should you require more information. Also enabling me to meet my customers needs quickly and professionally with so many options to suppport my growing business into the future.
改善してほしい点:
Love it and dont have any dislikes. I have found when I disliked something is was due to not understanding the functionality and when proficient it changed my view.
Newbookからの返信
7 年前
Hi Fiona, Thanks for taking the time to write a review of NewBook. We¿re really happy to hear we¿ve been able to save you lots of time and help you engage with your customers! Best Regards, The NewBook Team
Fantastic Product
製品を使ってみた感想: The implementation of Newbook has helped with our time management, processes and sales.
良いポイント:
Easy to use, affordable and the staff at Newbook are extremely friendly, helpful and experienced.
改善してほしい点:
As we have not been with Newbook for very long there is nothing that comes to mind at this time.
Newbookからの返信
3 年前
Hi Heidi, Thank you for sharing your review of NewBook! It's great to hear that you've enjoyed your experience so far, and we can't wait to keep delivering valuable features to you. We hope you have a happy holiday season! Kind Regards, The NewBook Team
Newbook at Lakes Main Holiday Park
製品を使ってみた感想: Intergration and time saving plus less room for error. Support staff and assistance is absolutely first class - nothing is a hassle, every single time we have called they have been fantastic. That really says a lot to me as a person whose been in numerous businesses over 21 yrs.
良いポイント:
Simple enough to use, very visual and easy to customise. It offers excellent tutorial videos and Newbook seem to be continually adding features/new capabilities.
改善してほしい点:
Unsure. I really don't have any major gripes with it at this point..
Newbookからの返信
3 年前
Hi Paul, Thank you for sharing your experience with NewBook so far! It's great to hear that you're saving time, finding the system easy to learn and that our support team are doing such a great job. Thanks again for the review! Kind Regards, The NewBook Team
Customer service at it's best
良いポイント:
Newbook is a fantastic way to manage bookings for my accommodation business. Although we are a small concern and use the basic features, we have explored the many tutorials which clarify features for bigger hotels with a large inventory of extra items and activities. Newbook even caters for long stay clients. Our travel agent bookings are well managed and the customer service is faultless. The training team are well versed in all aspects of the booking system and are friendly and professional. I would highly recommend Newbook to any hotel, irrespective of the size. It's money well spent for ease of mind.
改善してほしい点:
The knowledge base was quite hard to navigate initially, but has been upgraded over the past month.
Newbookからの返信
3 年前
Hi Esther, Thank you for sharing your experience with NewBook! It's wonderful to hear that the system makes managing bookings at your property easy. We appreciate the support and for recommending NewBook to other hoteliers. Kind Regards, The NewBook Team