キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Honeywell Forge Visitor Managementのレビュー

Honeywell Forge Visitor Managementとは

Sineは、訪問者、請負業者、スタッフ、学生および宅配業者を、ウェブ、タブレットおよび携帯電話から登録することができるワークプレイス・ソフトウェア・システムです。

Honeywell Forge Visitor Managementの製品詳細

良いポイント:

Staff check in is neat using the app, good price and Australian based company.

改善してほしい点:

The inability to run longer term inductions, the default setting for questions, yearly reminders should be a standard.

Honeywell Forge Visitor Managementの評価

評価ポイント

使いやすさ
4.3
カスタマーサービス
4.4
機能
4.1
価格の妥当性
4.2

おすすめ度

8.3/10

Honeywell Forge Visitor Managementの総合評価は4.4/5です。 (キャプテラに寄せられた593件のレビューより集計)。

Honeywell Forge Visitor Managementを使用したことがありますか?

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レビューを絞り込む (593件)

Dave
Dave
オーストラリアのNetwork Supervisor
認証済みLinkedInユーザー
高等教育, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

Great product

5.0 6 年前

製品を使ってみた感想: We were looking for a local solution with better support when required, the support over the trial process was great, I was able to get answers to questions and was lots offered support to help me get going, with that in mind the setup was straight forward little support was needed.
We looked at Sine with the view that we could use to check in/out staff at a later date (via the app), helping us keep track of who is on/off site in emergency situations, the SMS function is a great way to also assist here for unaccounted visitors

良いポイント:

Simple to setup and get operational and simple to use from the end point, The App for signing in works a treat for our contractors, also the email alerts when their is an issue like the printer stops helps us be proactive to fix. overall very easy to setup and deploy Recommend checking it out.

改善してほしい点:

Jump in price between the Medium and Enterprise, another level for "large" I feel would be a good idea. for now the medium plan works for us, so not an issue, bulk SMS is another feature I would like to see in the future

認証済みレビュアー
認証済みLinkedInユーザー
教育管理, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Feeling safer already!

4.0 5 年前

良いポイント:

We've been using Sine for about six months now, and have mostly great reactions to report. The ease of use and universality of the iPad is one of my favorite things, as it didn't take much at all to get used to and the iPad could serve us multiple purposes. We have been utilizing the name badge printer on a daily basis as well. Sine has overall improved our visitor management and given us a much-needed peace of mind.

改善してほしい点:

We do wish that the printer was more user-friendly; we can't connect it to our wi-fi since we require usernames and passwords, and therefore have had a harder time setting the printer up manually. Maybe in the future, colored badges would be an option, since the lighting isn't always the best and some of our black-and-white badges either wash out or appear too dark. In general, I will say Sine is very easy to use and the customer service is very responsive.

Warwick
オーストラリアのSecurity
セキュリティ、調査, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Review - MDC.

3.0 7 年前

製品を使ってみた感想: Some people visiting say question in contractors field a bit complex - also floor level only allows level 1 entry details. Stylus pen does not work on panel well.

良いポイント:

Its ok, but don't know why we still also have to fill in paper based registers as well. Doubling up of workload. Needs area for card numbers to be placed by visitors, so we can reconcile card audit at end of day.

改善してほしい点:

Some people have put details in and when go to use it again details not there, so they have to restart again whole process. Seems to happen at times after a software update.

Honeywellからの返信

7 年前

Thanks for taking the time to review and provide some feedback, Warwick. We don't provide stylus pens, but reach us at [email protected] and we'll gladly make some recommendations on the best options. :) Provided your returning visitors use the same mobile or email on the returning visit, their details will be remembered and pre-populated; offering a fast check in experience. Our scan and track function would make card allocations a lot easier for you. View this guide and let us know if it's of interest. https://help.sine.co/knowledge-base/scan-track/ Also, any existing paper based systems and registers can be incorporated into our system. Reach us any time via online chat, email or phone and we'll gladly discuss where we can help. Full support page via https://help.sine.co/

Andrew
オーストラリアのChief Operating Officer
通信, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Easy setup and great functionality

5.0 4 年前

製品を使ってみた感想: Sine have been good to work with on initial setup and are easy to reach when needed. I have been disappointed that they dismiss our dashboard requirements as this is functionality that is standard with every other offering I have used.

良いポイント:

Very quick and easy to setup. Interface looks good and i've found functionality to be better than the alternatives.

改善してほしい点:

We need a customer visible dashboard to display number of people on-site which Sine cannot do and they don't have it on their roadmap. Talking to them about adding this basic functionality has not yielded positive results.

Sanice
オーストラリアのMarketing & Operations Associate
金融サービス, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Easy to implement

5.0 4 年前

良いポイント:

Very easy to implement and customise - highly rate how helpful the team was in getting this deployed quickly as part of our Covid response plan.

改善してほしい点:

Everything works well. Some extra customisation would be nice but not essential.

Rob
オーストラリアのChief of Shared Services
病院、ヘルスケア, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

Great check in software

5.0 4 年前

良いポイント:

Staff check in is neat using the app, good price and Australian based company

改善してほしい点:

Some of the workflows could be a little neater for staff sign in

Corsina
オーストラリアのBuilding Operations Manager
商業用不動産, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

Sine is an additional level of site security.

5.0 10 か月前

製品を使ってみた感想: Real time data and notifications. Fantastic that it interfaces with Cm3 certification,

良いポイント:

Real time data and notifications. Fantastic that it interfaces with Cm3 certification,

改善してほしい点:

The software updates don't self update and even though I pay for device management this is a waste of money and not a helpful feature. Needs to be greatly improved.

認証済みレビュアー
認証済みLinkedInユーザー
運輸、トラック、鉄道, 10,000+人規模の会社
使用期間: 6~12か月
投稿経路

Must Have App

4.0 6 年前

製品を使ってみた感想: This product keeps me from having to keep paper time cards that occasionally get lost and saves me time and the hassle of trying to figure out someones hours on the clock when they have lost their paper card.

良いポイント:

This app is on everyone's phone here at my company. It makes being out of town or away from the shop easier to keep track of everyone's time that they have worked and it also supports a photo mode and GPS mode to allow you to verify workers location to prevent someone from being late and clocking in early.

改善してほしい点:

There is no way to confirm if someone is really working the time that they say or just sitting around lackadaisically. Of course you should be able to trust employees but that isn't always the case. on another note this tracks down to minutes on clock time when I usually just round off to quarters

Argenis
Argenis
アメリカのCEO
認証済みLinkedInユーザー
コンピュータ、ネットワーク・セキュリティ, 自営業
使用期間: 無料トライアル
投稿経路

The perfect solution to manage visitors easily and safely

4.0 11 か月前

製品を使ってみた感想: The security it offers is also a highlight. Health screens ensure that only people in good condition are allowed access, which has been especially relevant in current times.

良いポイント:

The user interface is intuitive and friendly, making it easy for both visitors and myself to sign up and create credentials. Whether they're using an iPad or their own smartphone, the process is quick and hassle-free. In addition, the fact of being able to customize my company's brand on the platform gives it a professional and sophisticated touch.

改善してほしい点:

I wish there were more customization options in terms of appearance and system settings. While I can tailor the platform to my company's brand, I would like more flexibility to tailor the interface to my specific preferences and needs.

Honeywellからの返信

10 か月前

Thanks for the review! Glad you enjoyed the trial and were able to add your brand, we're working on making the interface more flexible as well!

Lyndsy
Lyndsy
アメリカのProject Manager
認証済みLinkedInユーザー
工業オートメーション, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Works well for the money.

4.0 6 年前

良いポイント:

Customer interface is sleek and represents our company well. Online management is a nice feature for hosts and admin.

改善してほしい点:

The formats for the administor to create the forms aren't user friendly or clear. System allows for only taking one picture. Takes a long time for each visitor to sign-in. Setting up the badge printer was not easy.

Honeywellからの返信

6 年前

Thanks for the feedback, Lyndsy. This guide on configuring the printer will always help. https://help.sine.co/knowledge-base/connecting-the-brother-printer-to-your-corporate-network/ Can you let us know why you would need more than one picture per visitor check in? Happy to explore this use case with you more. Also, please let us know via [email protected] how our forms can be easier and clearer for you; and we can assist and help speed up the check in process. Sine is designed for speed, volume and ease of use; we're happy to help.

Jayne
WH&S Coordinator
初等・中等教育, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

Sine in Schools

4.0 5 年前

製品を使ってみた感想: Initial findings show the system is straightforward once it is configured, website is a great tool to see a snapshot of who is on site and it is a good way to get the same consistent information to all visitors, volunteers and contractors however it has not improved our ability to account for visitors in an emergency evacuation situation.

良いポイント:

The initial set up of visitor types was limited, we have added quite a few new categories and really like that we can add as many as we choose The categories added can address Student Protection requirements which is a positive i.e. one example is we have been able to add that a blue card is required for non-teaching relief staff We like that we have been able to add College maps, emergency procedures and other relevant information on the iPad

改善してほしい点:

Sine Pro App – when we tried using this we discovered another user close by was coming up as an option and we didn’t want people signing in here in error. The app also allows for visitors to be signed in without having to visit administration. We see this as having implications with student protections, and contractors entering areas or undertaking works without permission. We have disabled our site on the app so users cannot sign in through it and are not advising staff, visitors or volunteers that there is an app at this point in time Visitors categories – we have a number of visitors that have dual roles in the College i.e. relief staff and volunteers in their child’s classroom. It would be good to have them select visitor type when they put their mobile phone in as a returning visitor to ensure they are signed in correctly so we know what capacity they are here for - this is a big ticket item for us Emergency evacuation – this is quite ambiguous. If we have access to WiFi & power we can print out active passes however this may not always be possible in an emergency. We have decided locally that a selection of staff members will download the app on their phone and take this with them to the assembly point. We would be very interested to hear if there is a better option as much of the reason for signing in/out is to support emergency procedures

Helen
オーストラリアのExecutive Assistant to Principal
初等・中等教育, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

Sine Feedback

4.0 8 年前

製品を使ってみた感想: Although our BM had seen this software in action at a conference, I had not, therefore came into the trial as a 'cold' prospective user. The first thing I would say is that I would have preferred some personal contact. Although I have set up the system, I can see from the videos online that it can do so much more. To have someone visit our site and chat about our wants and needs, would be fantastic. The questions I have asked have been answered via the chat facility relatively quickly and have been helpful. On the initial set up when I couldn't load the graphics, the assistance from Sine was much appreciated. Now that we have had it up and running for a period of time, a personal visit to our work site would assist to see how we can set things up better or to a greater efficiency level with compliancy issues being of utmost importance in work areas. The signing in process may be improved by synchronising sign-ups whether by the app, PC or ipad, rather than just by the point of sign-in. With the number of visitors now using this signing in management program, our Reception area has become streamlined with its point of entry to the school. There is now a more professional look in this area. The dashboard facility assists with statistics and queries as to who is on our premises at any one time. Having the ipad available, a portable device, will no doubt be of great assistance during an evacuation should there be one, instead of taking out hard copies of visitors books. It would be good to have a greater number of visitor types available (5 is not enough in a school).

良いポイント:

It is user-friendly, both for visitors and staff. People have reacted positively to the change in our Reception area due to this process.

改善してほしい点:

Sometimes the system/ipad freezes and has to be reset.

Honeywellからの返信

8 年前

Thank you for the review and excellent feedback Helen. Great to have St Peter's Woodlands on board. We'd be happy to assist with any help you require, to help you get the most out of Sine. You can reach our customer success team via online chat, phone and email support any time, and full support guides via https://help.sine.co/ Please ensure you have the latest version of iOS and SinePoint Pro on the iPad, and all should work as normal.

Josh
オーストラリアのStudio Manager
商業用不動産, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Coworking studio visitor management - problem solved!

5.0 8 年前

製品を使ってみた感想: The entrance to our coworking studio is downstairs, so I setup Sine to serve as a virtual receptionist. Now we don't have a members 'Mexican stand-off' over who's going to answer the door every time the doorbell rings. Instead, members get a push notification from the Sine app advising if a visitor has arrived for them. As the Studio Manager, getting a push notification when a visitor arrives means I can immediately call them to make arrangements if I'm often offsite. Having Sine has improved the community, improved communication and improved how I managed my customers, visitors and contractors. Sine is now on the list of benefits of working from That Space Coworking.

良いポイント:

Push Notifications. Remote Site / Virtual Receptionist. A record of visitors for auditing / analytics. Ability to .csv upload a list of members "hosts".

Honeywellからの返信

8 年前

Hi Josh, Thanks for the great review of Sine and glad it's simplified the hassle of who's turn it is to get the door at the coworking space. We're always introducing new features, particularly to our reporting and host functionality; so do keep an eye of for these, but we'll send you an update via newsletter too. :) Great to hear Sine has helped improve how you manage That Space; and it's great to be a part of the thriving coworking community.

Andrew
オーストラリアのWinery manager
ワイン、スピリッツ, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Sine at new winery

4.0 3 年前

製品を使ってみた感想: As stated it is basically sued to monitor and sign in visitors on site and make them acknowledge the on site rules as they apply.

良いポイント:

Initially in the construction phase we tracked contractor movements on site via sine and it worked well, the ability to sing in over the app was well utilized and compliance relatively easy to monitor. Now in the production phase the program is basically used to track visitors and sign in and out of site and acknowledge safety procedures upon sign in. Works well for this purpose.

改善してほしい点:

You do need a good strong reliable internet connection if there are any areas that don;t have great coverage then it can struggle to work properly.

Felicity
オーストラリアのTeam Leader
政府機関, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

I find it generally a good system but a bit clunky & not user friendly for 1st time users.

3.0 6 年前

良いポイント:

Not having to notify the person they have come to see. For returning visitors it is less time consuming for reception staff.

改善してほしい点:

If a resident needs to sign in and they don't have a mobile or email address then you have to enter false details in order for the system to allow them to sign in. Time consuming for new users so having to walk them through the process. No-one seems to know to scroll down to sign it. Having to choose a person they are here to see even if they are not seeing anyone.

Honeywellからの返信

6 年前

Hey Felicity, Can you let us know why new users need a system 'walk through'? Normal feedback is that the iPad and process is fast, intuitive and easy. We're keen to know where you're getting stuck and we can help. Mobile or Email can be made optional on your account. Just jump into the Passes option under your Site Settings. Reach us directly via [email protected] and these basics things can be sorted quickly for you :)

Ben
オーストラリアのsecurity concierge officer
使用期間: 1~5か月
投稿経路

simple to use as a visitor, easy to manage from an administrators point of view.

5.0 6 年前

製品を使ってみた感想: Verifying visitors onsite for security and evacuation purposes and also to aid in facilitating the ease of engagement between hosts and visitors.

良いポイント:

Visitors are identifiable with the sticker, visitors find it easy to use, hosts can work efficiently with the visitor management system. There is a record of visitors for emergency evacuation purposes. Creating invitiations is an effective, user friendly, and efficient to use, when I am given a list from a host to generate QR codes for the visitor, which saves time for them.

改善してほしい点:

When it comes to the' consent to provide further information' section, if a visitor reads it thoroughly then it resets to the home page after some time (approx. 1 minute) the visitor has to start again and input their details. Can there be a longer time delay, so the visitor can read the information without having to input visitor details again? At least 3 mins should be enough, to account for slower readers.

Honeywellからの返信

6 年前

Great review, Ben! We really appreciate it. Reverting to the home screen occurs after roughly 1 minute since the last touch interaction on the iPad. This is a security protocol but I'll pass your feedback onto our product team to consider. Glad to read you're finding lots of functionality super useful.

Sharon
アメリカのHSE & NERC Manager
石油、エネルギー, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Exceptional contractor/visitor management tool.

5.0 6 年前

良いポイント:

The software was easily customized for facility needs. It allows seamless sign-in/sign-out of contractors and visitors. We've also adopted questions upon sign-out that allows us to reinforce safety protocols. Most employees and vendors have opted to use the app-based sign-in.

改善してほしい点:

It could be less about the software and more about the iPad; however, at least weekly, the software must be rebooted on our lobby iPad. Currently investigating a fix.

Honeywellからの返信

6 年前

Thanks Sharon for the review. Glad to see Sine is working well for EthosEnergy. Perhaps ensure your iPad is running the latest iOS to see if this resolves the rebooting requirement. Reach us anytime if we can help.

Tricia
オーストラリアのWeb & Digital Officer
図書館, 201~500人規模の会社
使用期間: 1~5か月
投稿経路

Sine Pro for Library Customers

4.0 3 年前

製品を使ってみた感想: So far so good. Customers have been able to add their information privately, without staff taking details and with only a gentle hint to check-in

良いポイント:

Easy to use and set-up on stands in the library. Uses iPad's so can be positioned within wifi range easily. Customisable image display. App is easy to use and I like the geo-fencing which checks customers out if they go further from the library

改善してほしい点:

Please add in a field for customers who don't have a mobile phone number. Many elderly library customers still don't have a mobile. Also the ability to customise a set check-out time - many of our customers are ok with check-in but forget a check out. It might be able to be by-passed by suggesting customers enter a "how long will you be in the library" field with varying options. Also can the numeric keypad on the iPad be activated for returning customers to allow the mobile (or home) phone number to be added quickly. I will say many Library customers don't want to download the App which is a shame.

Vito
アメリカのsafety manager
使用期間: 2年以上
投稿経路

This product was a good software, but had its problems from time to time

3.0 6 年前

良いポイント:

I liked the ease of use from start to finish and the features as well as the dashboard. Sigining people in and out was easy.

改善してほしい点:

Customer support was unreliable and the system would crash and not work often. It made it difficult to troubleshoot.

Honeywellからの返信

6 年前

Thanks for the review, Vito. Interested to know what crashes you were experiencing and how our support could have been better during that time. Reach us anytime via [email protected] or online chat on the dashboard, and we'll gladly assist.

Emma
英国のReceptionist
電気・電子機器製造, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Linx Review

5.0 5 年前

製品を使ってみた感想: Most of the time it is an efficient programme and can be used if the reception area is un-manned

良いポイント:

It is a self service programme When a visitor arrives, it notifies who they are visiting

改善してほしい点:

A lot of people find it difficult to scan the QR code on checking out It isn't fool proof. Some people don't fully complete the checking out process so the system shows they are still checked in

John
オーストラリアのServices Manager
不動産, 1,001~5,000人規模の会社
使用期間: 6~12か月
投稿経路

Sine 101- ease of use

4.0 8 年前

製品を使ってみた感想: I have worked with the Sine Team for a while now and find the system and the support team are first rate. Any issues that we have had were investigated and sorted out by the support team.

良いポイント:

The ease of use on a working site - Any contractor that has used it feels confident to show a new staff member how to log in.

改善してほしい点:

I would like to see Windows phone system compatibility, though I understand we are a minority.

Honeywellからの返信

8 年前

We're happy you've had a positive experience with our software and customer success team John; and great to your contractors have adopted well to the software. We're always adding new features and listening to customer feedback and requests, and Windows Phone compatibility is something our Product Management and Development team are considering. Enjoy Sine Pro and reach out any time with any questions and further feedback.

Kim
オーストラリアのOperations Supervisor
使用期間: 1~5か月
投稿経路

From the start of installation the operation of the system has not faulted.

5.0 6 年前

良いポイント:

1.can accommodate the building requirments 2. Entering data into the system is quick and not complicated 3.Time & Photo ID of persons signing into the building and leaving 4. Mobile app good for After hours contractors entering and leaving building 5.Frees up time required to sign in/out contractors 6.Can identify Tenant & base building contractors 7.Linked in with CM3-inductions e buildings requirements 2.Entering of contracto8.Reports of visitor movement 9.Several ways to sign in/out-Sine desk pad, mobile & QR code 10.Can send SMS, Warning & emergency messages to specific contractor mobile phone

改善してほしい点:

If the contractor walks of site without signing out , the system does not inform or warn us(administrator) .

Honeywellからの返信

6 年前

Cheers for the review and feedback, Kim. Check out this guide on reports. Contractors who failed to check-out will have an Expired pass, which you can easily filter by. https://help.sine.co/knowledge-base/new-reports/ Glad to hear everything else has been helpful for you. We appreciate working with you.

Louise
ニュージーランドのOffice Manager
卸売, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Sine review

5.0 5 年前

良いポイント:

Quick sign in and check out! Easy search access for report

改善してほしい点:

People can walk away when taking photo, it will capture and take a photo without human's face. Someone else could sign in on other people's behalf if they know those people's details. And it will be hard to verify people when there is no photo to check.

Kimberley
オーストラリアのAdministrator
建設, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

Executive / Finance / General Counsel Review

4.0 8 年前

製品を使ってみた感想: Not bad. Isn't as fast as I'd like it to be in reaching my emails, consistently, in a timely manner. Working with internal IT team to see if the glitch is at our internal end.

良いポイント:

It sends an email to the person/s who need to receive it so we don't keep people waiting as often; and it means our receptionists can spend more time assisting those who come in and less time greeting people.

改善してほしい点:

I've been noticing a lag time (not always) in the time it takes the email to reach my inbox; or the fact that if I'm not looking at my computer at the time, then I don't know anyone is waiting.

Honeywellからの返信

8 年前

Hi Kimberley, Thanks for taking the time to review our software and nice to see overall its working well for you. If email notifications to your hosts are delayed, remember your hosts can always download the free Sine Pro app, login with their host details and then receive instant in-app push notifications of their visitors arrival. This is faster and more direct than email notifications :) The guide at the following link will help. https://help.sine.co/knowledge-base/host-notifications-on-sine-pro/ A full knowledge base available at https://help.sine.co/

Rebecca
オーストラリアのCustomer Technology Manager
使用期間: 1~5か月
投稿経路

Staff at Sine has been very responsive when contacted and the system is intuitive

4.0 7 年前

良いポイント:

Set-up of the system was easy. Online dashboard to monitor visitors and no need for reception to spend time informing staff that their guest has arrived. Both staff and guests have been impressed by the look of the sign-in system.

改善してほしい点:

The AD integration process was tricky and took a lot longer then expected. We have experienced individuals profile settings have been reset around the time we were completing the AD integration e.g. delegates being deleted. The support staff have been frustrated that they have to go through the individuals account to reset the themselves as the delegate. The other comment I have received from staff when we were testing the product was can visitor notifications be sent to all staff that are attending the meeting. At the moment they get around this by either emailing or calling the other attendees.

Honeywellからの返信

7 年前

Thanks for the review Rebecca and appreciate the feedback. Great to be working with Dexus and please keep the feedback coming. We're happy to help.