Tidioのレビュー

Tidio is the first chat platform I've found to be worth paying for

製品を使ってみた感想： Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

良いポイント:

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

改善してほしい点:

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Tidio, an interactive platform aimed at increasing the service process and increasing sales.

製品を使ってみた感想： Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.

良いポイント:

The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.

改善してほしい点:

Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.

Potential customers be aware of Tidio's no-refund policy before you purchase the product

製品を使ってみた感想： Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!

良いポイント:

The widget and chat console have a sleek and straightforward design.

改善してほしい点:

If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.

Wouldn't consider any other service

良いポイント:

We have several websites that a single team of customer service agents run. Tidio makes that possible! We seldom miss any inquiries because of their awesome notification settings which are super simple to set up. With our business, it's also super important to be able to share files back and forth. Believe it or not, many chat softwares don't allow you to do that, but Tidio does. We have tried many softwares in the past but I have a hard time believing we will ever go with any of them again after finding Tidio.

改善してほしい点:

Since we use the live chat on multiple websites, it would be nice to be able to put our unique branding on the live chat for each site that we use this service for.

検討した類似製品： Zendesk Suite

Tidioに決めた理由： Shopify Inbox makes it so difficult to use the software on multiple websites. You have to log out and back in for the next project every time you get a live chat request. It was a free option with some pretty good features, but that alone made it impossible to work with when you have more than one project.

Tidioに切りかえた理由： Ultimately, we had used Tidio before and knew that we already liked it. And Tidio ended up being cheaper anyway so we just came back to you guys.

Tidio has revolutionized our service!

製品を使ってみた感想： I shared about this in the Pros.. This app will help us save lives of people who come to our website in extreme life crisis, thinking the only way out is to take themselves out. I have already seen even through the chatbot that this will save their life. We've already had it happen once in a live chat I conducted, in the first few minutes of activating the app on our website.

良いポイント:

I rated everything the highest. Why? Because Tidio is an amazing tool that takes customer engagement off the charts! So easy to use, and they have thought of everything when it comes to engagement, live chat, bot, analytics, tracking, data... There is so much in this app to use.. I've only been a customer for just a few days, and I am finding it hard to stop using the app, setting up our custom bots, live chatting with users on our website... it is just the most amazing way to help people who come to our website who are experiencing a life crisis. This app WILL save lives.. It already has!

改善してほしい点:

Allowing the user the option to select if they would like the chat transcript emailed to them would be nice! An auto assigner to an operator for the chatbot would be good as well. It would make managing the chats a bit easier. Other than that..I can't think of anything!

A Chatbot and Live Chat Solution with Some Limitations

製品を使ってみた感想： Overall, Tidio is a great option for small businesses looking for an affordable and easy-to-use chatbot and live chat software

良いポイント:

Easy to use - Tidio is straightforward and user-friendlyMultiple communication channels - Live Chat, Chat Bots, Email etc.Amazing Integration - integrates with popular website builders like WordPress and Shopify, making it easy to add to your site

改善してほしい点:

Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software

Works Perfect for us

製品を使ってみた感想： I give a 10, even with the opportunities to improve the tool, since is easy to use, very good technical support and solve our need at the moment. I will purchase the license after I see the performance with customers. Since I install it 2 days ago, is to early to evaluate the performance and the use by the customers.

良いポイント:

The drag & drop interface. No programming knowledge needed

改善してほしい点:

That is not able to change the order of the pre-configured answers in the list that the chatbot display on the conversation

Engage with your site visitor in real time.

良いポイント:

If you want to increase your site engagement, then you need software that will notify you when a visitor visits your site in real-time and this is what Tidio does best.The availability of the mobile app is a plus, this means you can take it with you everywhere.

改善してほしい点:

I have used it for over 2 years now and I can't complain.

Almost free live chat software

製品を使ってみた感想： I use the software to respond to client's question online on our website, has helped us maintain good communications with clients

良いポイント:

The product is easy to integrate in any website if WordPress, you can use the plugin faster with no technical issue and if custom website, you can use the HTLM code for chat widget. I like the canned responses that makes it easy to respond to similar questions from different clients

改善してほしい点:

It has limited social media like WhatsApp is missing and they do not have a professional knowledgebase so the software is just for live chatting more so

Wonderful product

製品を使ってみた感想： Wonderful use youtube for tutorials

良いポイント:

Easy to set up: Tidio requires minimal configuration and can be integrated with a website in just a few minutes.Multi-channel support: Tidio allows for communication through various channels such as live chat, email, and Facebook Messenger.Customizable: The chat widget and automated messages can be customized to match the look and feel of a website.Automated responses: Tidio offers the ability to set up automated responses to frequently asked questions, which can save time for customer service teams.Mobile-friendly: Tidio's chat widget is fully responsive, making it accessible on all devices, including smartphones and tablets.

改善してほしい点:

Limited customization options: While the chat widget and automated messages can be customized, there may be limitations in terms of the level of customization that can be achieved.

Perfect for our non-profit org

製品を使ってみた感想： Being able to chat with our users has really cut down on the time it takes to answer user questions. We used to wait for them to send emails and then they had to wait for us to reply to their emails. The chat features speeds everything up and has led to a huge boost in user satisfaction.

良いポイント:

First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install. I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

改善してほしい点:

I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

検討した類似製品： Crisp、Intercom

Tidioに切りかえた理由： Ultimately we made the decision based on price, but we're super happy!

Go Tidio!

製品を使ってみた感想： We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

良いポイント:

The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them. Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

改善してほしい点:

The only thing I would add are integrations with apps like WhatsApp and Telegram.

検討した類似製品： FreshBooks、Drift

Tidioに決めた理由： In short, Artivechat, while a powerful tool on its own, didn't serve the purposes of our team well. Its interface was unintuitive and the set-up process was tiresome. Plus we realized that we didn't really need an NPL chatbot.

Tidioに切りかえた理由： Simplicity, quality of the customer support, powerful functionality, branding.

Tidio is amazing!

製品を使ってみた感想： I've only had a great experience with Tidio.

良いポイント:

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer. I can view the pages the user has browsed, can automate chats with the bots to get conversions. Everything works as intended.

改善してほしい点:

The only things I can say is the lack of Twitter support to Tidio and more customising the bot actions.

検討した類似製品： Userlike、Crisp、Intercom

Tidioに決めた理由： Because I wanted to view what pages the visitors were viewing and more, I used to use Crisp but that's $99 and the other alternatives aren't up to the standards of Tidio.

Tidioに切りかえた理由： Because of the UI, the design of the chat window, the features and the great customer service, they ask you questions in the trial and it was nice to be feel more than just a number.

Definetly worth it compared to similar softwares

製品を使ってみた感想： Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation

良いポイント:

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

改善してほしい点:

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

Great alternatives to any other live chat

製品を使ってみた感想： Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.

良いポイント:

You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.

改善してほしい点:

Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.

検討した類似製品： LiveChat、Intercom

Tidioに切りかえた理由： Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats.

The website chat all-rounder

製品を使ってみた感想： Its chatbot feature provides a great way for marketers to easily set up contextual messages for website visitors. Definitely helps boost conversions.

良いポイント:

It packs an incredible number of features even in the free plan, which is not something you see in most chat tools. Their design is spot-on and the chatbots are powerful and easy to create.

改善してほしい点:

It should have a stronger integration with Facebook Messenger, namely enabling users to use Tidio with their Facebook account (not having to write their email).

検討した類似製品： Intercom

Tidioに切りかえた理由： Amazing free plan enables testing a lot of features.

The most powerful active chat widget

良いポイント:

The possibility of connecting other business chats such as Messenger or Instagram offers incredible possibilities in order to give attention to your potential customers. In addition, the price is affordable for all its functionalities.

改善してほしい点:

The most complex thing is getting it to be properly integrated into a small business as a central customer service tool

検討した類似製品： ClickDesk、JivoChat

切り替える前の製品： ClickDesk、JivoChat

For your website, a useful Live Chat tool is available

製品を使ってみた感想： This tool makes real-time communication a breeze. I can watch users on my website in real time, including their location and what they're looking at. I can strike up a dialogue with them by delivering them exactly what they require. Bots for gathering leads are really strong - they're simple to develop conversation flows for, giving the user the impression that he's speaking with a real person:) - and they're ideal for automation.

良いポイント:

You're all fantastic; you're always there for me when I need you and are quite helpful. With the auto-bot, the Tidio chat app has been fantastic for our business and capturing leads while we sleep. I've had a lot of fun building various automations to help us save time answering FAQs. Thanks!

改善してほしい点:

Nothing, to be honest. Excellent customer service. It has helped us save a lot of time on support calls.

Want leads - Ultimate Support Get Tidio

製品を使ってみた感想： We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio

良いポイント:

Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey... Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt! So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

改善してほしい点:

I can find anything to complain about it apart from not having it for the last 10 years

Customer Service Makes the Difference

製品を使ってみた感想： I am able to track the number of visitors and calculate what percentage will actually engage with my bots.

良いポイント:

The Chat Bots are not the easiest to set up as advertised, but the Customer Support, namely [SENSITIVE CONTENT HIDDEN], is fantastic. They helped me set up the bots according to my needs and that was the main goal.

改善してほしい点:

No solutions in the software offered when an error message appears in setting up a chat bot. Also, there is no way to automatically assign all chats to a single user like me. Tidio is on the right track, but there are tweaks to be made. There is no phone support, but luckily, [SENSITIVE CONTENT HIDDEN] made up for it in his excellent service. It's the only reason I did not go to another platform.

検討した類似製品： Pure Chat

Excellent

良いポイント:

Chatbot integration in mobile with live chat

改善してほしい点:

the first sep in setting welcome message to client

How i contact my clients

製品を使ってみた感想： Thanks to tidio i was engaged with >100 clients since i implemented it although i believe if price was lower, i'd be more willing to subscribe in order to enjoy an extra premium feature.It is a good way to collect customer information and have a database of all interactions and the messages exchanged.

良いポイント:

Being able to talk to clients anytime during schedule.Interface is very intuitive.Capable of setting up automated functions like auto-reply or auto-send a message to the user.

改善してほしい点:

Price, it is a very expensive plug-in to implement with full capability, therefore i have only been using the free advantages.

Excellent Chat Software

良いポイント:

The software works great and integrates very easily into my Big-commerce website.

改善してほしい点:

The chat bots and other add-ons can be very expensive. I used them in the past but decided against them later on because of the cost.

Helps in managing Live website chat

製品を使ってみた感想： The website visitor who are interested in our services can be entertained via chat box option and directed to the respective team in the company.

良いポイント:

I have come across many software tools which are dynamic and can be plugged in your website but Tidio has proven its best capability. The best part of this tool is its dynamic nature and easy plugin that is available on Wordpress platform. Also, secondly, the android application makes things much easier and simpler and as soon as someone visits on the website and go on the chat menu option, we get a message and thus we can interact with the interested visitor instantly.

改善してほしい点:

Huh! not much here as it comes with the free limited accessibility which makes one to use it free of cost. Simple and easy to use...

Always responds to customer queries even when we are offline

製品を使ってみた感想： Tidio helps us maintain effective communication with our customers. Great product.

良いポイント:

We use Tidio to build chatbots which respond to client questions when certain keywords are included in the questions. We also love the live chat feature which we use to respond to website visitors.

改善してほしい点:

The only thing I dislike about Tidio is that it does't show a queue to the clients to know where they stand when they ask a question on the website.