キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年

Envoyとは

Envoy Visitorsを使用すれば、訪問者や施設、アイデアを保護しながら、ゲストを温かく迎えることができます。

Envoyの製品詳細

良いポイント:

Customer service/support is within minutes, connecting to a real person in a chat window and issues or improvement ideas are actually taken into account, and used for future releases.

改善してほしい点:

Dashboard "Employee Registration" tab should only be available for viewing to Global Access Administrators and No one else. Settings is under Visitor tab and Settings should be on it's own tab.

Envoyの評価

評価ポイント

使いやすさ
4.8
カスタマーサービス
4.8
機能
4.7
価格の妥当性
4.6

おすすめ度

9.3/10

Envoyの総合評価は4.8/5です。 (キャプテラに寄せられた421件のレビューより集計)。

Envoyを使用したことがありますか?

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レビューを絞り込む (421件)

Neil
Neil
アメリカのSr QA Analyst
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Envoy is the best solution for managing visitors on multiple floors and managing package delivery.

5.0 6 年前

製品を使ってみた感想: It really is a simple solution for front desk communication, it cuts down on the panic when a VIP arrives and you need to locate their contact. Staff really appreciate getting the instant message with a photo of the visitor. Signing in is as easy as 123, first name and last name and an e-mail. Also responding to a notification is literally a one-click deal. It really cuts down on the build up of packages at front desk. It is simple and it is a great tool for the front of house operations.

良いポイント:

Having tried out various solutions over the past 5 years. It is obvious that Envoy is the best solution for managing visitors on multiple floors and managing packages. It is convenient to set up the iPad app, users appreciate getting notifications when Interview candidates arrive at the front desk, they can get a notification message by E-mail or Text message and Slack instant message. Also when packages arrive for employees, they also get a photo of the package label sent to them, this is great for locating priority packages, once collected the user just clicks on a button to mark it as picked up.

改善してほしい点:

Our location uses Apple iOS iPad minis with 8 inch screens, the app is certainly a stable build for iOS devices. However the few brief moments when I decided to use Envoy on a Android smart phone I did experience several crashes. That was annoying but I believe these bugs may have been addressed in a more recent build. For now we decided to only use the iPads as they seem to do the trick.

Brett
アメリカのDirector of IT Infrastructure
アパレル、ファッション, 201~500人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Saves time for receptionist, increases security, add professionalism

5.0 4 年前

製品を使ってみた感想: Envoy has become an integral part of our environment. With connections to Active Directory, Teams, and OneDrive we have streamlined the visitor notification and NDA process. We are able to pre-register visitors to speed up their check-in time using the Outlook add-in. Using the Deliveries feature saves our receptionist and mail room additional time, while letting employees know immediately when something arrives for them. In addition to the portal record of all visitors, along with their picture, the Teams notifications give our employees a record of their visitors to refer back to when needed. It's also helpful now that all visitors have a badge to be able to glance down at it if you forget their name ;-).

良いポイント:

Envoy is very well designed for corporate environments. Our initial goal was simply a system that allows us to record and badge all visitors primarily for security reasons. We chose Envoy for the ability to notify users of visitors using email/Skype/Teams, which saves our receptionist time trying to track people down, and the ability to ask visitors to digitally sign an NDA.

改善してほしい点:

The integration was not difficult for our IT team, and the features and integrations have expanded significantly since we started using it in 2017. My only gripe would be the annual premium subscription and label rolls are a bit pricey for an organization of our size, but it is not excessive compared to other options.

Michael
アメリカのEng Mgr
プラスチック, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Envoy Building Systems

5.0 先週 新着

製品を使ってみた感想: Envoy worked well for checking in at multiple sites. Need all sites to use the software.

良いポイント:

Easy to log into and saves your information for fast future check ins. Also works across multiple sites.

改善してほしい点:

Was set up to be used on an ipad which seemed a bit fragile for daily use.

Farid
Farid
アメリカのHead of Data
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 201~500人規模の会社
使用期間: 1~5か月
投稿経路
ソース:GetApp

Unable to register

1.0 3 年前

製品を使ってみた感想: Very disappointing. I wish my company used a different app.

良いポイント:

I have not had a chance to use it. I've been trying to get registered for a couple of hours already.

改善してほしい点:

Unable to register. The mobile app started with Let's Get Started, regardless of whether one is already registered or not. Next is enter email. It takes 90 seconds to come back with something (on a fast phone). Then email was found. I scan the code and I am in. But, the very first time I tried to log in, my company had not connected me with the app. Virtually the same log in process led me to create my own (personal) account, which I was not intending to do. Then when my company did add me to Envoy, now it seems my email exists in two Envoy accounts. When I log in now, I see some information (like company logo and full name) displayed, but it also seems to be my personal account that I had created. I am assuming the logo and full company name would come from my company domain the Envoy has on file. But I know it's my personal account, as there are no resources available, like no rooms etc. Ok. How do I delete the account? I go through the (confusing) set of menus (my profile, then drop down for company, then manage accounts. In there I see my name (and email), select, and delete. It takes me to the Let's Get Started page. When I "log in" again, the same thing happens. Ok. Let's try their support, right? Not available, as it is Saturday. Everybody in the company must be taking weekends off, there is no support. I must wait for Monday. But Monday is exactly what I am trying to reserve at the office, as the company policy is to use Envoy to be able to work at the office.

Kevin
アメリカのOffice Manager
バイオテクノロジー, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Straight Forward- Quick and Accurate

5.0 4 か月前

良いポイント:

Quick and accurate tracking for deliveries being delivered and picked up.

改善してほしい点:

None. The program works as intended. It does have a visitor management system, which I've used once, but haven't used only because I haven't needed to. It seemed to work as intended.

Jennifer
アメリカのOperations
バイオテクノロジー, 51~200人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Best registration software - with pre-registration management - I have used

5.0 昨年

製品を使ってみた感想: Very strong - great product. Not the cheapest but the functionality for the cost far exceeds competitors'.

良いポイント:

The only product I researched that had preregistration functionality that could still be segmented for privacy. Preregistration tracking is key to managing some of our guest access policies.

改善してほしい点:

Launch was a little rough because of an account setup glitch. It was easily fixed within a day, however, and it has worked perfectly since. I don't love the new service model without an assigned contact. The service staff are very responsive, but I prefer an account manager who knows the whole story of what we need.

認証済みレビュアー
認証済みLinkedInユーザー
ファシリティサービス, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

admin and user friendly

5.0 4 年前

製品を使ってみた感想: Envoy is a great tool to add to your business. Especially, during covid19 protocol, the contactless or minimum contact is key for visitors and employees of the company to get notified. It is customizable where you can add in covid19 standard questions and it tracks just the right visitors info. I would recommend other companies to add Envoy for managing visitors on multiple floors and managing package delivery!

良いポイント:

What I like the most is that is contactless when using the app on your phone. The kiosk is accessible and convenient when there are one or more tenants in the building. The notifications are fast and efficient

改善してほしい点:

the least about Envoy is that is not compatible with all mobile devices. It is great for apple user, but not so much for Android.

Nels
アメリカのInformation Security & Compliance Manager
印刷業, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Great Visitor Management System

5.0 4 年前

良いポイント:

This product is very easy to integrate to an organization; the active directory synchronization keeps employee list accurate and is easy to set up. The entire visitor presentation experience is completely customizable to your organization's needs. Customer service/support is within minutes, connecting to a real person in a chat window and issues or improvement ideas are actually taken into account, and used for future releases....amazing have had two improvement ideas taken and incorporated into now current features.

改善してほしい点:

Not much to dislike about this software; it does what it is designed to do, and does it very well.

dolores
アメリカのSupervisor Office Services
医療機器, 1,001~5,000人規模の会社
使用期間: 1~5か月
投稿経路

Envoy- Safety for our Associates and Visitors

5.0 3 年前

良いポイント:

Health Check - Regardless of vaccinations, COVID-19 is continuing to stay with variants and spikes throughout the states and countries. The safety of our Associates and visitors is important. We have an onsite RN who has been providing service since March of 2020 and he truly appreciates Envoy. By including Envoy into our daily routine, we've been able to ease the mind of associates and visitors. The program is easy to learn/use and the best part is "the Bot" and if the "bot" doesn't answer the question, we are immediately directed to a "live" person. This is definitely huge. There are many other safety or security programs that take 24-48 hours to respond. Kiosk Multi language is a great success and we hope to see more languages, i.e. Vietnamese, etc.

改善してほしい点:

Side bar, when we view Protect and want to verify "employees expected" it jumps to Visitors. That has been the most confusing to many Executives , Managers, etc. Dashboard "Employee Registration" tab should only be available for viewing to Global Access Administrators and No one else! Settings is under Visitor tab and Settings should be on it's own tab.

Christine
カナダのAdministrative Assistant to HR
防衛、宇宙, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Easy to set up, easy to use.

5.0 4 年前

製品を使ってみた感想: No more trying to find information in papers/binders. Saves room by archiving on cloud-based records rather than binders. Gives a better/updated impression of our company.

良いポイント:

Very straight forward to set up and user-friendly.

改善してほしい点:

Haven't found any yet - been using it for almost a year (less the closed office of the last couple of months due to COVID). But have had nothing but positive feedback from users and even implemented in another office of ours, after they tried it here.

Alvaro
Alvaro
フィリピンのIT PM
教育管理, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Visitors are Wow'ed

5.0 6 年前

良いポイント:

I must say, that for a small business / office, we have wowed clients and visitors from multi-nationals whenever they arrive at the receptionist area and sign-in via the iPad terminal using Envoy. Back track a little, one of my favorites features is the ability to pre-register your visitors. This, depends on the setup of your IT, sends an email and calendar invite to your visitor. This email can include map to the office, some reminders (like dress code, parking), and this makes their sign-in a breeze upon arrival at the reception, they just say their names, and they're in the fast lane. Analytics. Yes, I'm a fan of numbers and figures, and Envoy gives us a quick data analytics dashboard to see how many visitors came per month/year, who has the most visitors, deliveries, etc. The data helps our planning for Building management (e.g., add new Envoy terminal, extend the security/reception area, promote pre-registration). It's just a beauty to use. And accessible via web from anywhere, and via a mobile app (passport as well).

改善してほしい点:

If your office has multiple entrance/exit points, note that Envoy will treat it as having multiple locations, hence additional payment. Well, technically it's just the same office. But you can just create a sign-in field to indicate which entrance/exit they are in (just so you get to distinguish it when crunching the visitor data).

Tony
アメリカのVP
航空宇宙産業, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Leader in Visitor Management Solutions

4.0 4 年前

製品を使ってみた感想: Overall, Envoy Visitors is the leader in visitor management if pricing isn’t an issue.

良いポイント:

Quality software with a ton of features. Beautiful GUI. Easy to setup and use. Envoy offers other software as well that is easily integrated with Envoy Visitors.

改善してほしい点:

Pricing. Other options are available at a more affordable price for small businesses.

Gary
アメリカのSr. Maintenance
電気・電子機器製造, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Danfoss MKE

5.0 3 年前

製品を使ってみた感想: Seems to run smoothly

良いポイント:

The history log data as well as guest/visitor sign in. A lot of visitors are WOW'd about the Envoy.

改善してほしい点:

None so far. I do have an idea if your software already does this , please disregard. We can invite visitors prior to there arrival thru the Envoy system. As a Sr. Maintenance/Facilities associate i have to be sure contractors/vendors view our safety documentation for Danfoss before entering our facility. Is there an all inclusive type Invite that we can tailor to my needs? The COD is covered while they are signing in as well as COVID related items. If its a new contractor/visitor they must review the Danfoss safety on the shop floor as well as our Env. policy. I need to keep documentation that they have reviewed this for audit purposes. We have this in a power point format that they review when there on site, I would like to send like I stated prior an all inclusive invite . Thank you, Gary Oldenburg

Envoyからの返信

3 年前

Thank you for your review Gary! Great news - we recently released a feature that allows you to fully customize your invitations. Your Customer Success Manager will be reaching out shortly to walk you through these new exciting features. Thanks for being an Envoy customer!

Geoff
アメリカのHR and Operations Manager
非営利団体運営, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Envoy Visitors helped our entry process

5.0 4 年前

製品を使ってみた感想: Our kiosk is set up on an iPad in the vestibule before a locked door. This allows us to track our visitors on when then are here, and prevents the random folks just milling around our front entrance area until someone notices who they are and what they are doing here. If we do happen to get a vendor or someone who happened to bypass the kiosk (due to them walking in the building with an employee), I can easily add them to our visitor log via the kiosk, the app, or the Envoy Dashboard on the website. I know we aren't rating Protect that they released during COVID, but that is an absolute blessing to have during these times of limited office capacity and higher security/safety.

良いポイント:

I like the ability for guests to be able to enter their info (or even scan a QR code) to enter our location. It also connects to me via the app, Microsoft Teams, and the Envoy Dashboard website where I get alerts if there is a delivery or visitor to let in the door.

改善してほしい点:

We don't use the printer or badges feature, but glad to know there is integration there if we wanted to step up the entrance/security level. The main "problem" is that we don't use the app to its full potential, but the parts we don't use are not necessary for our business.

Kaye
アメリカのOffice Administrator
コンピュータ・ソフトウェア, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Fantastic app and service

5.0 7 年前

良いポイント:

The ease of the overall design and user interface (UI). Also, the nifty features and add-ons you can add to make it specific to your needs. I get tons of compliments from our guests about how great it is to use, and often give out Envoy's contact information so they can set it up for themselves at their own company. The customer service is top-notch as well. They are always happy to give a helping hand whenever something 'seems' to go wrong - even if it is user error (and they don't make you feel bad about it, either). On the whole, I enjoy working with Envoy, and love the software. Keep up the good work.

改善してほしい点:

The only thing that I can say that I don't like is that you can't put the email as optional on the iPad - meaning having the word (optional) next to the email bar. This always confuses first-time customers, so it would be great if that were something we could do. I already have it set as not a required field, but the word (optional) would be extremely helpful.

Branden
アメリカのManager of Facilities and Maintenance
倉庫, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

AM General LLC ENVOY Review

5.0 4 年前

製品を使ってみた感想: Congruency across the company and searchability is the biggest strength. Other benefits realized are customer visualization and presentation. We went from multiple clipboards to one inviting iPad.

良いポイント:

Having the ability to see who is on-site in the instance of an emergency is the largest benefit. Real-time data, knowing who is in your building and who signed out. Having custom Logos, splash screen etc. really make it feel custom.

改善してほしい点:

AM General is using Premium subscription which is the best value, but prefer the Enterprise because of its features. It was difficult to justify the extra cost. A customized subscription would suit us best but is not offered by envoy. Unable to deploy sign-in flows across the company and having to individually make everyone up. The duplicate/copy feature is limited.

Jamie
アメリカのSystems Administrator
航空会社/航空産業, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

Above and Beyond

5.0 4 年前

製品を使ってみた感想: I've enjoyed utilizing the different options to better prepare our staff and workplace for anyone wanting to return from COVID isolation and for visitors. The staff has been easy to work with and have allowed us to use best practices to become more efficient and compliant.

良いポイント:

-Easy to Use -Lots of Options -Helps with Compliance -Helps with Secuirty -Helps with Required COVID Contact Tracing

改善してほしい点:

Now, I do not dislike anything about this software. Initially, I did not know everything we could do with the application and did not utilize it to its fullest potential. The learning process was easy and the customer service was fast and always courteous. Even when they are busy, their team is always on top of requests.

Nicholas
カナダのNetwork Administrator
インターネット, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Essentially a robot secretary

4.0 6 年前

良いポイント:

Envoy very well might replace your traditional secretary. Notify employees when a guest arrives? Check. Create temporary badges with photos? Check. Let the UPS or FedEx guy sign in? Check. Envoy does all of the above and uses a simple Ipad interface and wifi printer to take over several of the traditional roles of a secretary, either as a replacement or as a supplement so that your secretary can focus on other tasks.

改善してほしい点:

Ipads are tremendously expensive and great targets for theft. It would be great is Envoy supported a cheap Samsung tablet or similar lower end tablet device. Also, the recommended wifi label printer is surprisingly expensive, it would be much better if a simpler cheaper device could be used.

Laurel
アメリカのSr. Receptionist/Amin
薬品, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

Great system

5.0 8 年前

製品を使ってみた感想: this system makes visitor process so much easier and things go so much smoother. So knowing when visitors are coming lets me plan my day.

良いポイント:

We are a secured facility and anyone including employees that are not a US Citizen has to have an MK Denial run on them to see if they will be allowed into our facility....knowing their Citizenship ahead of their visit lets me do their back round check ahead of time.

改善してほしい点:

I really have no cons...but if I had to choose one I would like it if each time a visitor signs in it doesn't require to enter a new badge number....unfortunately the system saves the previous badge number and even though I ask them to change the badge number as they are signing in, they go right by it and then I have to go into the system and manually change it myself....I wish down the road it will auto delete the badge number for each visit so they can't proceed without entering a new badge number....

Lee
アメリカのVP Human Resources - North America
機械・産業工学, 201~500人規模の会社
使用期間: 2年以上
投稿経路

We love this product but are looking for more functionality to be offered

3.0 4 年前

製品を使ってみた感想: Overall experience has been good but again we are looking for the Envoy design team to offer more function sooner rather than later. We may need to select another product if features listed above can't be available soon.

良いポイント:

Ease of use is impressive. We love the mobile app capability.

改善してほしい点:

The registration system does not allow you to secure specific time slots. It only holds your registration for an entire day and we are limited to how many people can be in the building at one time. We need a system that allows people to register by date and time and then sign out so their registration is not held for an entire day. Also, need temperature screening capabilities.

Sosy
アメリカのOffice Manager
使用期間: 2年以上
投稿経路

Looks professional and performs the functions we want it to do.

4.0 6 年前

良いポイント:

It looks professional and provides reporting so that we can always track who comes in and out of our facility. It's also pretty user friendly, so we rarely have issues with visitors being able to sign in. Our employees appreciate being able to receive both email and text notifications when a visitor has signed in.

改善してほしい点:

It is pricey. We still find it worth having, but I had to make an argument for it in our budget. I wish the appearance was a bit more easy to customize. Sometimes there are hiccups and notifications don't send, but they typically get fixed very quickly.

Jason
フィリピンのDirector, ICT Office
教育管理, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Envoy has eased visitor management a lot

5.0 6 年前

良いポイント:

Envoy is easy to use, and is very flexible. We have a small campus with three entrances/exits, and we've been able to configure Envoy to work well across all three entry and exit points. The data we capture has really allowed us to improve our policies and workflows, and the email/SMS notification in real time has improved the experience tremendously for both visitors and hosts.

改善してほしい点:

It's cloud-based so on a few, rare times infra issues (on our part) have brought the service down; also, you will have to invest in an iPad for each entry/exit point.

Mary
カナダのAdministrative Assistant/Office Coordinator
薬品, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Envoy is Great

5.0 4 年前

製品を使ってみた感想: At first people were reluctant to take the time to log in, but once you walk them through it and show them the ease of using it they are okay. Also explain to them that the next time they visit and login it will be easier for them because their information will already be in the system.

良いポイント:

As receptionist, I use it daily to monitor who is visiting the office and when they leave. I find it very helpful. I no longer have to run down to the lobby to pick people up and bring them upstairs, then contact the person they will be meeting with. This program contacts the host directly and lets them know their visitor has arrived. This saves me a lot of time during my day.

改善してほしい点:

There is nothing I don't like about the program.

Ashley
アメリカ
教育管理, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Envoy is the best thing I ever did for my front desk!

5.0 8 年前

製品を使ってみた感想: From the minute I expressed interest in the Envoy system, their customer support was on top of it answering every question I had with as well as being transparent about the capabilities of the system. I work in a residence hall on a college campus and we use Envoy to track our visitors- a huge safety concern and Envoy makes that easier for us.

良いポイント:

I love the Dashboard. Super user friendly, the search feature is awesome, and I love that it uses an iPad for sign-ins rather than the staff doing the sign-in manually. The text feature works well for our students.

改善してほしい点:

There are a few guest policy restrictions that we have currently that are a little difficult to manage with Envoy so it does rely on our staff to be very conscientious (such as, host residents are only able to sign in one guest at time but the Envoy system does not yet prevent a host resident from doing that. The Envoy team is working on it and we are hoping to have that in place soon!)

Vanilene Rose
フィリピンのRegistration Assistant
使用期間: 1年以上
投稿経路

User-friendly, efficient, and worth the value.

5.0 6 年前

良いポイント:

Envoy Visitors helps our department to easily track down visitors (students, alumni, parents, partner organizations). With the help of this software, we were and still able to prepare the needs of our visitors ahead of time, thus, lessening their waiting time. It also aids in easily tracking visitors' contact information whenever we have further concerns to them. Aside from these, what I like most about Envoy Visitors is the added security it gives to the institution I am currently working with.

改善してほしい点:

None, so far. Envoy Visitors has been a great help to our visitor registration management and campus security since the day it was deployed.