Namelyのレビュー

A great Human resource management tool to bring efficiency at workplace.

製品を使ってみた感想： Overall, I am very satisfied with the software. It has made the HRM of our corporation more convenient & effective.

良いポイント:

It is a very convenient system to make the HRM more easy & effective. It helps to manage the system remotely & sync all the information instantly. The software is very easy to implement & has a great User interface.

改善してほしい点:

The software is already a great build but sometimes it becomes clumsy to manage all the data at once.

Namely Review

製品を使ってみた感想： Namely HRIS, Payroll and Benefits have made such a difference. Easy to setup and use. Have worked with multiple payroll systems for over 40 years and Namely (by far) is the best and user friendly.

良いポイント:

We love the Onboarding, it has saved us so much time. On employee's first day, 99% is done. That's amazing.

改善してほしい点:

Con is that not all of Namely HRIS info carries over to Namely Time.

Adequate product for the price

製品を使ってみた感想： I personally would not partner with Namely in the future, but it worked well enough for the 1 year+ that we had it.

良いポイント:

We decided to go with Namely because it worked well with Germany, and we are an international company. It is unfortunately very difficult to find a product that works well in both Germany and US, since Germany is not a 1st tier country (like Spain, France, England). Germany also has very specific compliance and protocols in place. This was a number 1 feature to us, as well as the price point. Namely also had relatively simple reporting, we were always able to get what we needed.

改善してほしい点:

Performance reviews were quite bad (from both an administrative and user standpoint), no ability to plan compensation within the system, difficult to set up work flows and difficult customer service (not able to just chat with someone, needed to email and create a ticket and wait for a response), organization chart was not set up well, work flows were not as simple as they could have been (ie a workflow for managers to be involved when someone was onboarded - had to be entirely manual).

Namely is the way to go

製品を使ってみた感想： I have been doing this job for many years using many different providers. I have found Namely to be a top notch provider.

良いポイント:

Product is easy to navigate and use. Customer service is top notch

改善してほしい点:

I would like to see the ability to use more complex filters for reporting. Sometimes I must download into excel to do additional filtering on the same column

Great HRIS and Payroll system with many customizable features

製品を使ってみた感想： I and a Namely advocate, I was instrumental in recommending and seeting them up for my business. I just think their customer service format changes frequently and it is confusing sometimes to keep up with their preferred communication etiquette.

良いポイント:

We have a ver detailed and multi step performance review process, Namely allowe dus to build the ratings and concepts for our processes. The abilit ti assign multiplie review writers, the steps of approval and the reminders are all key in our operations.

改善してほしい点:

Our account contacts and the way we communicate has changed at least 3 times in the past year. Sometimes i feel like there is a push to work with customer service only in their prefered way, if you send an e-mail instead of a case or if you mark something urgent that they don't think is urgent.

Great All in One System for SMBs!

製品を使ってみた感想： Friendly support staff, easy to get set-up, many self-service tools and customizations and always improving. I am very happy with Namely.

良いポイント:

Easy to use, modern interface with many customizations. Excellent Onboarding tools with e-signatures that create a great first impression with new hires. Integrates with our ATS

改善してほしい点:

Some features could be a little more polished, but none of it critical.

Happy with HRIS

製品を使ってみた感想： Namely is a good system. It has helped us to make our candidate and employee experience easier and more efficient. We are looking forward to adding the benefits system to replace our current system to really give our employees a central place to go for all of their needs.

良いポイント:

We really like the onboarding tool for our new hires. There are definitely benefits to this system to streamline your process. For the most part, Namely provides an easy to use platform for our new hires to upload and provide their information. I really like the option of the e-signature which allows us to send out documents to individuals or company wide to be signed. Those documents are then available on the employees profile. We like the analytics which allow us to look at a variety of data points about our employees. We are preparing to add Namely benefits to our package and are hopeful that this will allow us to increase our employee experience satisfaction.

改善してほしい点:

We did not have a great experience with implementation and felt that we were not prepared for our go live. Our original Customer Support person struggled with many of our questions and concerns and we were left to figure a good number of work arounds on our own. We are hopeful that the new system for getting help support will be better for us. We are frequently looking for ways to work around the limitations of the Namely software. The Namely community of users has been helpful to our company.

HR and payroll 'amped up'

製品を使ってみた感想： Great team, good support. Really have enjoyed and benefited from the Broker Team at Namely.

良いポイント:

I think the ease of use for all users was a main factor. Keeps the team engaged, connected and really enjoy the ability to manage PTO all in one spot.

改善してほしい点:

Think sometimes there are a couple of suggestions by a minority that get a lot of attention and maybe it isn't something that needed to get focused on right away or maybe more discussion so the functionality works better for all.

CircleCI<>Namely

製品を使ってみた感想： Our experience with Namely has definitely been tumultuous. We had a very rocky start and it continued to be rocky as the turnover rate was extremely high on their CS team. We had about 6 CSMs within one year. Constant issues with the platform and no resolution in sight. Things are better now and Namely seems to be making great strides towards progress, but still has work to do.

良いポイント:

-one source of truth for all employee information - easy to track/request time off -resources tab is helpful for new hires -place to store private employee data -very customizable

改善してほしい点:

-SO many issues in the beginning(especially with workflows and onboarding templates) (ex. when you submit a salary change workflow you have to do two separate workflows for base salary and commission, even though the commission piece is added into the workflow). -can't easily hide legal name from other employees view -tasks tab is pretty much no use to us. When you assign a task to someone there is no way to set reminders or alert you if you have a task overdue. Also, no notification or red flag that says you have incomplete tasks on the homepage.

Highly Recommend

良いポイント:

Namely is easy to use. I highly recommend using all options for a true integrated experience - HRIS, Payroll, Benefits & Time. It has definitely enabled our small People Ops team be able to support our company's rapid growth. It has a great user interface for our employees. Namely is constantly adding new features and improvements, which shows me they are constantly looking to adapt their product to the needs of their customers.

改善してほしい点:

Namely is very much "self-service", which can be great if you have the answers and the knowledge. However, there are some drawbacks with payroll, which can often provide tax & regulatory challenges. Getting a hold of the right person when we have detailed payroll questions, can sometimes be difficult.

Payroll Management Software, marketed as total HR management

製品を使ってみた感想： We initially chose Namely in order to outsource / automate more of our total HR management and Namely had positioned themselves as total HR management. While the payroll onboarding, setup and execution was relatively easy, it was quite painful to set up and distribute HR policies or get any substantive value from the additional HR consulting that we had paid for. At the end, when we realized that some of our state quarterly taxes had not been properly filed or submitted, we chose a different platform.

良いポイント:

Payroll setup and management was simple to setup and run for each pay period.

改善してほしい点:

The service was not reliable for tax preparation, and failed to submit our state taxes in some states.

Namely: An HR Dream or Nightmare?

製品を使ってみた感想： The software is best/perfect for businesses on a smaller scale. Once the business expands, time to look for as better and more equipped software.

良いポイント:

The software is very easy to navigate. The software is very basic; nothing to hard to understand about it. It is also very effective when completing most HR/payroll duties. The software is very organizational; everything stays and is kept in its place. Also the software can act as DocuSign to accurately sign pertinent documents.

改善してほしい点:

The customer support is very mediocre and should be worked on. The layout/format could be more innovative, cutting-edge, and definitely updated. The integrations can be more advanced as well.

Namely is a great option for a mid sized company

良いポイント:

The software flows very well and links everything so it's easy to onboard and offboard employees. The profiles store employee data efficiently and the reporting and analytics is very useful.

改善してほしい点:

There are many inconsistencies or illogical set ups that make the software wonky at times. For example, titles are considered an "object" rather than text. So you have to add every title manually in the backend. THEN, only on the onboarding form can you search titles. Everywhere else you must search the alphabetized list manually for your title. This is just a minor inconvenience. A more major one is how salaries are handled. When inputting a salary for payroll you have to calculate out how much each check should be and input that in addition to listing the annual salary. This might be fine if every other form or field didn't calculate it automatically for you. This seems like a major oversight and really puts into perspective how this software was developed. And that is, many teams working on their own parts without any formal cohesion of functionality. Honestly, it feels like an intern built the whole onboarding piece (which is the function you will use the most).

Namely Allowed HR to Scale

製品を使ってみた感想： Streamlining all of our onboarding and reviewing.

良いポイント:

Namely is used as our HRIS and payroll system. I has an onboarding module that was incredibly helpful in digitizing our entire onboarding system and allowing all the info to flow into HRIS and payroll. The EE review feature has also streamlined our review process

改善してほしい点:

The implementation required heavy lifting to present our data into a Namely prescribed spreadsheets. I wished there were better mapping that would have required more on Namely's part. (2) some of the place holding features that exist in payroll are not available on the HRIS side. Ex: if I want to view deductions for many EEs I can go the deduction location and click through and easily view one EEs info after another. If I want to do the same within HRIS I cannot. So there are many, many clicks required to accomplish the same task.

User Friendly but not Payroll/ PTO Tracking / Time-Keeping Friendly. Bad Implementation Team.

製品を使ってみた感想： We are trying to minimize paper clutter and store information digitally which is one of the reasons why we chose Namely. On-boarding process is much more automated as you can upload all required documents into a template and have new employees complete them using e-signature. Performance Management feature makes it very easy to keep track of everyone's progress and manage from the administrative side. Benefits Open Enrollment is now automated and employees will be accountable for making changes or selecting new coverage.

良いポイント:

ser friendly. Easy to navigate through the website and very easy to run custom reports in the HRIS side. We are also utilizing their on-boarding, performance management and benefits enrollment features to save the company time as well as to reduce paperwork.

改善してほしい点:

Biggest concern is that the Payroll module is as robust as Namely claims it to be. The report writer is limited and there are manual double entries that you need to do to if you are tracking PTO as well as other information using their HRIS module. We ended up purchasing their Namely Time module because the web-clock and PTO Tracking in their HRIS module is very limited; the web-clock is unable to round worked hours as we track employee hours worked in 15 minute increments and PTO Tracking was not accruing the correct amount of sick and vacation balance for the employees which caused us to manually track PTO for 6 months on a spreadsheet. Even with the Namely Time module, it does not fully integrate with Namely Payroll, therefore, all accrued vacation and sick balances does not feed over and we are not able to show the accrued balances on employees pay-stubs which is required by law in California. We have NOT been in compliance for over 10 MONTHS .

Small Business Platform Only - the Quickbooks of HRIS/Payroll

製品を使ってみた感想： We are a high-growth company of 1000+ employees and complex, ever-changing operations, so while our experience from a Systems and Support standpoint is far from great, we may not be the target demographic. This tool is far more suited to small and mid-size businesses who can handle manual system changes and configuration at the employee level. But for large enterprise-level companies who require robust tools--reporting, customization, anything at scale--this is not the vendor for you.

良いポイント:

User Interface is simple and somewhat easy to navigate from a visual standpoint. HRIS side of the platform is nice. Reporting tool, while simple and one-dimensional, is easy to configure. Uploads and onboarding are simple.

改善してほしい点:

When it comes to robust, enterprise-level tools and customization, this system is clearly lacking. The HRIS and Payroll side are fragmented and poorly connected. The two systems talk to each other poorly with common fields that are not truly linked. This forces the client to constantly audit both portals and update manually to ensure data integrity within a singular platform. Run into bugs and validation glitches daily, which are hard to resolve through self-service. Namely "gatekeeps" much functionality on their end so clients must email the service team for many requests. Customer support can vary greatly depending on the representative. Some are fast and informative, while others will completely ignore your service request, forcing you to track cases and follow up. Non-Intuitive Benefits Enrollments, ACA, no mailing of W-2s come year end. Ensuring tax compliance is a daily struggle. Lack of audit trails and historical data for many fields is a compliance nightmare.

Great system to bridge the gap between HR needs and employees

製品を使ってみた感想： Depending on what you need to use it for, the system is great and simple for employees to use. It could definitely use some work in the PTO request department, but other than that, it's a solid system!

良いポイント:

Namely is easy to use with a pretty intuitive interface, which makes accessing tools and information quick and simple. We utilize this system mainly for our payroll info, performance reviews and general employee information across the company.

改善してほしい点:

We were hoping to move all facets of our previous system over to Namely, which included requesting time off, but we were unable to due to a lot of basic features were missing in the Namely system. For instance, when requesting time off in Namely, we were only able to submit a certain number of hours off vs setting a specific start and end time to our requested time off. Another issue was the integration Namely has with Google calendars and successfully adding requested time off to our calendars.

Namely: To Infinity and Beyond!

製品を使ってみた感想： A couple of years ago I sat in my office after getting off the phone with our previous HR software support team. I was angry at the 72 hour turn around time and then it hit me. I don't have to put up with this. I began my journey to find a replacement HR/Payroll platform. I didn't want to be held back by so-called "turn around time" ever again. Demo after demo I battled through all the fluff of the so called superb platforms on the market, then I threw on the brakes. I stumbled on this company called Namely that looked familiar to social media that I frequent. It looked so simple, could this be the one? I signed up for the demo prepared to be disappointed by a flashy sight with no power behind it and awful customer service, but then it happened. I found the ONE. So simple, yet very powerful and the customer service was off the chart (from another planet). We took a leap and implemented Namely's HR and Payroll platform. I dreaded to hear employee feedback and was terrified to reach out to customer support. Employee feedback started to roll in, what? they actually love it and it's easy to use. I never dreamed I would receive so much positive feedback from employees, but I did and still do. Then came the day I had to contact customer support. I was blown away by the quick and courteous support I received. I was in awe. This is exactly what I was looking for. I couldn't believe it. An HR platform that employees love, HR and Payroll managers love to use, and quick and courteous support. Namely will allow us to grow To Infinity and Beyond! We love Namely!

良いポイント:

Employees and Managers love the look, feel and ease of use. The platform is very customize able and the reporting is very powerful. From on-boarding to termination, Namely has what it takes to get the job done. Their open API is a huge plus allowing integration with almost any vendor.

改善してほしい点:

The calendar could be more powerful and the file storage could use a makeover, but you can't lose with this platform. They are continuously listening to users and making improvements.

Sr. Director, Global People Operations

製品を使ってみた感想： Extremely positive. I love working with the entire Namely team - they have a great customer-centric culture, are knowledgable, there at the drop of the hat and just a pleasure to work with. I couldn't recommend the team more highly.

良いポイント:

I absolutely LOVE Namely. The HRIS is very easy to use, manage and creates a great experience not only for admins but our employees as a whole. Everything is seamless to navigate and it is honestly an HR professional's dream come true.

改善してほしい点:

I wish the reporting aspects were a little bit more straightforward to use / understand how to create and do more analytics and data pulling. Overall, it's great and something I'm sure the helpdesk community would be happy to set up a session to delve into more 1-1.

Best all-in-one system for small/mid-size companies

製品を使ってみた感想： They took on our benefits brokerage services in the middle of a renewal season when we were struggling with an unreliable broker we've had for years. They came in and negotiated down rates for us, set up new plans, working with our insurance carriers and got us everything ready in time for open enrollment. Unbelievable effort - Namely hires outstanding talent and their benefits team works wonders!

良いポイント:

Aside from having every tool an HR/Payroll dept needs integrated and working together, the best part about Namely is their customer service. Each client has an individual client partner instead of an 800 number and a case ID. That's made all the difference - instead of going thru prompts and re-describing the problem to a different CSR each time you call in, your partner knows you and your company and always responds quickly. Outstanding customer focus!

改善してほしい点:

Nothing, they're exactly what we were looking for and more. If I were looking for a new system, I would implement Namely again.

Poor, poor payroll

製品を使ってみた感想： We selected Namely for the HR flexibility and have been very disappointed with the Payroll technology and customer service.

良いポイント:

They have customized workflow capabilities in a self-service platform.

改善してほしい点:

We have used the HRIS integrated with their Payroll system and have had major issues with tax reporting and customer service. Strongly do NOT recommend using their payroll services for mid-tier or NFP or global organizations.

Going to shop for a new system in 2019

製品を使ってみた感想： Our service rep lacks the knowledge to assist with our issues. Integrated feeds to benefits providers take over 6 months to complete AND that is with a LOT of follow up on our part. The "cool" interface is not worth the headache on the back end.

良いポイント:

User interface for employee population is good. They've made some strides in the analytics function - however, they are going to charge for this.

改善してほしい点:

Service is unresponsive and not helpful. Payroll and HRIS do not talk with each other. Reporting is not intuitive and requires excel skills to combine reports from payroll and the HRIS. NO good reporting on compensation. Feeds to vendors randomly stop working and without follow up on our side, no one at Namely would notice. We have received inaccurate information from our rep and from the service team. For one payroll this year they forgot to take out the Federal Taxes. What vendor does that?

Worst HRIS/Payroll Provider I have Ever Used

製品を使ってみた感想： Terrible. Have never used them before and will never use them again.
Cancelled the broker/benefits part we had already because that was a joke.
They do not care and it shows every time I have needed to ask a question, e-mailed or called.

良いポイント:

Easy to look at employee profiles in the HRIS side.

改善してほしい点:

Just about everything else. Customer service is HORRIBLE. Many times, they put you on hold for so long I have been able to figure out the answer myself and had to tell them how I did it. Also, they say they will transfer you and then you are on hold for even longer, then get disconnected. This happens often! The main company rep tells you to let them know if you need anything, but then never help you and when they do it's just to tell you to contact the service team. When you can get through to a service rep, sounds like they are having happy hour in the background and it is so loud. I have had to ask the CSR to ask them to be quieter so I could actually hear the person. Forget about having them help you with tax issues and having them actually submit your state/UI taxes. DO NOT RECOMMEND THIS COMPANY EVER. Completely frustrated with this company.

Great product with variable implementation and customer support

製品を使ってみた感想： I work for a nonprofit organization with more than 60 employees in over 20 states (we're a remote workforce), and we began using Namely after leaving a different software in the summer of 2016. I struggled to decide between a three and four-star review. For now, I'm going with a three, but I reserve the right to revise upward or downward in future weeks and months. Our sales and introductory phase with Namely was excellent. We learned a lot about the product and Namely's offerings, and, obviously, our organization was sold. As I've seen noted in some other reviews, there were problems with our implementation. Our payroll was set up incorrectly, even though Namely had payroll registers to model on, and that error resulted in the underpayment of taxes. To Namely's credit, they put a lot of work in to correct the issue and file amendments, but it was disappointing that poor implementation resulted in something like that. We've also had spotty responsiveness and support, but that has improved as the kinks have gotten worked out (which is somewhat backward to what you, as a customer, might want). Outside of the implementation and responsiveness, we love the platform. I love that we have so much control over payroll (that wasn't the case with other software), and the HRIS side of things is much more sleek, streamlined, and easy to understand. In summary, I would say our relationship and experience is improving over time, but there's still some damaged trust and suspiciousness after the rocky implementation.

良いポイント:

Customizable; modern; streamlined

改善してほしい点:

Ad hoc (sometimes it feels like new features or functionality is tacked on); inconsistent (sometimes, the product doesn't work as described)

HR Game Changer!

良いポイント:

Clean look & easy to use (for admins & employees). Truly an all in one platform that makes HR's life much easier & more organized. My favorite features are: payroll (it's a breeze), onboarding (drastically improved new hire experience & internal document storage), benefits administration (easy to use for admin & employees). Constantly rolling out new products based on customer feedback! Amazing and kind support team that is always available by phone and email for questions!

改善してほしい点:

Like any HRIS, it takes time and a dedicated HR individual or team to get it up and running because it's so customizable. The pay off is well worth it though!