キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年

CAKE POSとは

CAKE POSは、レストラン特有のニーズを満たすように設計されています。シンプルで直感的、かつコストにやさしいソリューション。

CAKE POSの製品詳細

良いポイント:

We feel very comfortable requesting new features and integrations based on our needs and we feel like they really listen to us and try to incorporate our ideas quickly and simply.

改善してほしい点:

Getting used to not having a CAKE customer rep stopping by to assist in implementations although you supply that virtually on demand.

CAKE POSの評価

評価ポイント

使いやすさ
4.7
カスタマーサービス
4.6
機能
4.4
価格の妥当性
4.5

おすすめ度

8.7/ 10

CAKE POSの総合評価は4.6/5です。 (キャプテラに寄せられた520件のレビューより集計)。

CAKE POSを使用したことがありますか?

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レビューを絞り込む (520件)

Allison
Allison
アメリカのCEO
認証済みLinkedInユーザー
飲食店, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Review of CAKE

5.0 5 年前

製品を使ってみた感想: I enjoy that there is 24/7 customer support with any issues. (love the new text feature)

良いポイント:

I like that I can access it anywhere remotely to make changes, add menu items, and view sales.

改善してほしい点:

I don't like the new update. I feel the original version is easier to use.

Tony
アメリカのOwner
飲食店, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Customer Service is Next Level Awsome!

5.0 9 か月前

製品を使ってみた感想: Really, after dealing with POS systems for 36 years, CAKE is by far the best that I have ever experienced. They work hard to understand my problems. I talked to rep ([sensitive content hidden]) the other day because we had a online ordering glitch that he needed to refer to the next level. The problem got solved quickly by the next team. [sensitive content hidden] called me this morning to check and make sure that the problem was taken care of! Outstanding!!

良いポイント:

I recently started using CAKE - 1) Setting up the system is ridiculously easy. I'm 61 years old and was able to set up our store with little instruction. 2) When I did need help, the customer service was always outstanding. I have been in business for 36 years and I can honestly say that CAKE customer service is the best I have ever experienced!

改善してほしい点:

There are a few things I wish it had - like notifications that the customer has arrived for curbside pickup.

Mad Mobileからの返信

7 か月前

Thank you so much for taking the time to write a review!

Kelly
アメリカのSous chef
飲食店, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Sometimes hard to use, sometimes not

3.0 9 か月前

良いポイント:

The customer service people (most of the time) are so helpful with whatever to need

改善してほしい点:

Sometimes it’s extremely confusing on what to do when a problem arises. Also wish it did timing features to different stations on the line

Mad Mobileからの返信

8 か月前

Hi Kelly, This is very helpful feedback, thank you for sharing. We are glad to hear our support team is helpful. Please never hesitate to reach out to support with any questions! Thanks! CAKE POS Team

Caba
アメリカのAdmin
飲食店, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

POS system walkthrough

5.0 3 か月前

製品を使ってみた感想: Chat bot AI is really disheartening. The agents are great support.

良いポイント:

Great listening skills and problem solving. Interpretation of casual lingo to ‘cake’ lingo, and empathy

改善してほしい点:

The chat boy AI really need improvement. The forecast in interpreting human language is super faulty and is such a road block.

Mad Mobileからの返信

3 か月前

Thank you for your feedback, Caba. We're thrilled to hear that our support team provided excellent service. We truly appreciate your comments about the chatbot AI and understand your frustrations. Your input is invaluable as we continuously work to enhance its performance and make interactions smoother. Please know we’re committed to improving this aspect of our service to better support you in the future. If there's anything else we can assist you with, feel free to reach out directly. We're here to help.

JEFF
アメリカのowner
食品、飲料, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Overall a Good Product with Excellent Customer Support

4.0 昨年

良いポイント:

The customer support staff has always been great. I have been a CAKE user for 6 or 7 years now. I spent 3 Hours on the phone yesterday with [sensitive content hidden] , who informed me at the end of the call that he was supposed to get off work at 4pm. I called at 3:55pm and he gave me his best efforts, a great attitude, and he genuinely wanted to help me troubleshoot the issues we were experiencing. The only reason I am writing this review is to give [sensitive content hidden] a shout out!

改善してほしい点:

There are a few fundamental aspects that most restaurants do, such as happy hour, and CAKE is not designed well for special pricing without creating duplicate items with the discounted prices, and a "happy hour" menu separate from the standard POS menu. It works, but it would be better if an item could have multiple prices based on certain times of day.

Mad Mobileからの返信

昨年

Hi Jeff, This is great feedback. Thank you for taking the time to let us know. And love hearing about the extra effort from our support team. Thanks! CAKE POS Team

Katerina
アメリカのContinuous Improvement Specialist
食品、飲料, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

[sensitive content hidden] was great assisting me

5.0 4 か月前

製品を使ってみた感想: The pos is great, the orderpad is junk the kiosk needs work but okayish

良いポイント:

Texting customer support, they always respond promptly

改善してほしい点:

Machines have issues here and there. I was counting on the orderpad but it keeps malfunctioning

Mad Mobileからの返信

4 か月前

Katerina, thank you for your review! We're thrilled to hear that our customer support team has been helpful, and we appreciate your feedback on the POS and OrderPad. We’re committed to continuous improvement and will pass along your thoughts to our product team. If there's anything specific you'd like to share or further assistance you need with the OrderPad or kiosk, feel free to reach out. We're here to help!

Steve
アメリカのOwner
飲食店, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Switching over to cake was a great move for my restaurant

5.0 6 か月前

製品を使ってみた感想: From the moment I signed up the entire team has been readily available to meet all the needs of myself and my team especially through the onboarding process.

良いポイント:

The service team is excellent and the equipment is very user friendly

改善してほしい点:

I can’t think of anything I do not like besides not having an app to view my analytics from my phone

Mad Mobileからの返信

6 か月前

Hi Steve, thank you for your review! We're thrilled that switching to CAKE has been a great move for your restaurant and that you're enjoying the service and equipment. Your feedback on the app is valuable, and we'll pass it along to our team. We're here to support you every step of the way! 🍰

Laurie
アメリカのOwner
食品、飲料, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Love CAKE!

5.0 6 か月前

製品を使ってみた感想: Love the support after the close and the new tech that they are coming up with.

良いポイント:

Being able to customize easily to fit our needs.

改善してほしい点:

The payment cube can be touchy with tap to pay cards and devices.

Amie
アメリカのGeneral Manager
飲食店, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Cavalier Pizza

5.0 昨年

良いポイント:

Compared to the other POS systems I have used over the years, this is by far, the most user friendly POS system I have used! I love the mobile access, which allows me to view & edit timesheets & menu from home

改善してほしい点:

The cord for the card reader isn't as tight & secure as it should be, so the card reader disconnects

Mad Mobileからの返信

昨年

Thank you for your continued support of CAKE POS. We appreciate the 5-star review. Reach out if you have any questions or issues!

Mack
アメリカのQuartermaster
軍隊, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Vfw Post 2872

5.0 6 か月前

製品を使ってみた感想: OUTSTANDING, will definitely recommend

良いポイント:

Professional, courtesy and knowledgeable

改善してほしい点:

So far no complaints with cake, keep up the good work

Mad Mobileからの返信

6 か月前

We appreciate the feedback Mack! We will pass this along to our service and support departments - perhaps a pizza (or cake) party is in order. :) Cheers, CAKE Team

Nolan
アメリカのIT Maintenance Tech
飲食店, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Support Team

5.0 12 か月前

良いポイント:

They're POS support is fantastic! Even though we've been using Cake for our POS systems for a few years now, they're team is still at the ready and even teaches this old dog some new tricks now and again!

改善してほしい点:

The peripheral hardware seems to have a hard time keeping up with usage but otherwise they work well.

Mad Mobileからの返信

12 か月前

Thanks for the great review ol' dog Nolan!

Steve
アメリカのOwner
飲食店, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Owner

2.0 昨年

製品を使ってみた感想: Terrible customer service

良いポイント:

Was Easy at First, folks were easy to talk to and lots of help, things changed after the merger with madmobile

改善してほしい点:

Since merger, been nothing but problems, tired of dealing with folks not in our Country and cant understand them

Mad Mobileからの返信

昨年

Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. Please feel free to reach out to support or your customer success manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right.

Jimmy
アメリカのOwner/Partner
食品、飲料, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

[sensitive content hidden] is the BEST

4.0 昨年

製品を使ってみた感想: [sensitive content hidden] in Customer service and tech help was soo helpful Thank you very much for hiring such an outstanding person

良いポイント:

Customer Service- [sensitive content hidden] is the best, give him a raise

改善してほしい点:

all good can't think of a reason right now

Mad Mobileからの返信

昨年

Thanks for the review! We appreciate the honest feedback. If there's anything we can do to improve our offering, please let us know!

John
アメリカのCEO
食品、飲料, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Owner

5.0 昨年

良いポイント:

I like the design and look of the POS. .

改善してほしい点:

its design in a simple way to use and operate for restaurants only.

Mad Mobileからの返信

昨年

Thanks for taking the time to review CAKE. We appreciate the honest feedback. And as always, we're here to answer any questions or concerns you may have!

Amber
アメリカのOwner
食品、飲料, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Love Cake

5.0 昨年

良いポイント:

Easy to use! Customer Support Excellent!

改善してほしい点:

Only wish automatic 24 hour batching didn't occur.

Mad Mobileからの返信

昨年

Thank you for the 5-star review! We appreciate the feedback and will continue to provide you with 24/7/365 support!!

Michelle
アメリカのLodge Secretary
非営利団体運営, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Cake Review

4.0 2 年前

製品を使ってみた感想: Cake has served us well, customer service is always good.

良いポイント:

Ease of use and simple, initiative design

改善してほしい点:

I would like more reporting options and a built in inventory feature.

alva
アメリカのTechnical Support
通信, 201~500人規模の会社
使用期間: 無料トライアル
投稿経路

Cake Pos information

4.0 昨年

良いポイント:

i like the fact that the merchants has full control of the pos and other cake products

改善してほしい点:

there is alwys updates that affects the customer daily process

Mad Mobileからの返信

昨年

Thank you for the review. We appreciate the feedback! We'll continue striving to provide exceptional products and outstanding customer care to make every interaction with you remarkable.

Vicki
アメリカのOwner
卸売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Owner

4.0 2 年前

製品を使ってみた感想: Their support team was amazing.

良いポイント:

Reports for the week and day. I use them daily.

改善してほしい点:

Programming it and it was full of effect on all of us.

Kristin
アメリカのOwner/operator
飲食店, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Hartford Steak Co. Tavern

5.0 2 年前

製品を使ってみた感想: [sensitive content hidden] has been very helpful and available during these changes and challanging times.

良いポイント:

[sensitive content hidden] and his Customer Support has been very helpful!

改善してほしい点:

The new fees that are coming out with the credit card processing.

Demetri
アメリカのOwner
飲食店, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Affordable and Consistent

5.0 2 年前

良いポイント:

It did what it needed to do without causing disruptions. Priced competitively and though had offers to switch kept with them.

改善してほしい点:

continued working with the intuitive nature of some of the back end things- front end staff were good with it but there were times when the back end would need adjusting and if could be "Dumbed" down to someone not as technical that would be great... i would call into support (who was great) but felt like it should have been easier to fix some things

John
アメリカのOwner
食品、飲料, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Cake promises undelivered

5.0 5 年前

製品を使ってみた感想: While it functions fine for the ordering and set up. The back end portion for controls of labor are not in place. You also do not have a choice on who processes your credit cards. Twice in a month we were delayed credit card processing deposits into our account. While I do believe that it was probably the 3rd parties processing fault we have 7 other locations that have not experienced this problem at all. Maybe its time for Cake to change processors! When you have pending checks to clear and you don't get your planned deposit for your credit card processing it can be stressful day with banking.

良いポイント:

The product was recommended by Sysco. The cost and the features explained was the selling point.

改善してほしい点:

There is no partnered labor control ap that works with clock in of your employees on the Cake system . With Labor control being one of the largest cost factors and with all the new features that others offer. Cakes only partner is with 7 Shifts and for that you pay a hefty price even to be able to schedule on it. If you have one location maybe you can get by with the old paper schedule but with multiple locations and a number of employees there are no feature that control early clock ins, no clock ins, breaks, and overtime alerts. The other part of this there is no interest getting it done on a time frame that makes sense. Your told one thing by the top to get you off the phone, bug them enough and they will tell you maybe its not the system for you. So save yourself some money and not buy this system if you are any way wanting to truly manage labor it just does not do it if you have many locations to keep track of. I would say if you have over 25 employees as well , you would save many dollars with systems that help control clock ins.

Mad Mobileからの返信

5 年前

Hi John, thank you for taking some time to leave a candid review. First off, thank you for acknowledging our ease of use by giving us a 5-star on it. With that said, we would like to apologize for the inconvenience that the delayed deposit caused. We understand that running multiple restaurants can be stressful enough. Our intention is to make life easier for our operators. As for your concerns in regard to labor control, we have and are making concerted efforts to push features that would be beneficial to our operators. In our 6.28.1 release, we added the feature to prevent early clock-ins from breaks. university.cake.net/s/article/What-s-New-in-6-28-1-0 Although we do not have overtime alerts, we are able to allow automatic clock-out times.

Carrie
アメリカのOwner/Manager
食品、飲料, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Easy to use and a definite asset for restaurants and bars!

5.0 4 年前

製品を使ってみた感想: We had a wonderful experience overall with our system. I would still be using it if our business had not sold and would use again if we ever open a similar business in the future.

良いポイント:

The CAKE POS was very easy to use and I loved the detail it provided for us. As a restaurant and bar, we needed a lot of detail in orders and the ability to print to different stations was amazing vs. having to walk each order back. The reports were easy to use as was the changing of the menu and adding/removing items. It was also great for training staff because it was very straight-forward and step-by-step.

改善してほしい点:

Table numbers being required would be great. The signature pad being a little more sensitive to picking up finger signatures. Split checks were sometimes burdensome and could use a little improvement to speed things up when it's busy. I would love it if the creating of subcategories would be easier (say you have several of one brand of wine so you have less tabs to have to look for items).

Ryan
アメリカのManager
飲食店, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Overall, it's a piece of CAKE!

5.0 3 年前

製品を使ってみた感想: We have found that we can easily pull reports (daily, weekly, monthly, and yearly) anytime. Which helps with deciding what menu items to keep or replace. Despite a few hiccups here and there, we were able to overcome them after reaching out to customer service. Our experience has been positive.

良いポイント:

Ease of adding/deleting menu items. Additionally, that its overall easy to navigate. One of my absolute favorite things though is that if you make any changes and upload them (publish them) it happens quick and easy. There's no having to restart the systems and terminals and then wait for them to reload.

改善してほしい点:

I really dislike that you cannot re-open a server "check out" once they've clocked out. Many times we have had staff missing receipts and then locate it after they've clocked out. Makes them feel like they worked for free. I've used ALOHA in the past and that was a great, frustration saving, feature.

Scott
Scott
アメリカのOwner
認証済みLinkedInユーザー
飲食店, 11~50人規模の会社
使用期間: 2年以上
投稿経路

A promising work in progress

4.0 4 年前

製品を使ってみた感想: Cake is a perfectly adequate system that has served our needs but as we grow we feel like we need to search for a more robust system with all of the features that we need.
Customer service has always been responsive, even if to tell us that the features we requested aren't available.

良いポイント:

This system is user friendly and has all of the BASIC features you need to get going. The customer facing hardware is attractive and functional. Back end programming is fairly easy to use once you are familiar with it. Online ordering has been fairly easy to implement and has all of the BASIC functions you need.

改善してほしい点:

After working with this system in multiple locations for a few years, we have come to learn of some shortcomings - reporting with the system in difficult to navigate and hard to generate more detailed sales reports. It is not an intuitive reporting system. The basic snapshot functions are great, but digging deeper to get more detailed reports is cumbersome. Also some basic functionality on the restaurant side is still missing. Tickets in the kitchen print up items in random order and there is no way to address this in the system. Most other systems have the basis functions to group and prioritize items on tickets for the kitchen and bar printers. You don't realize how important this is until you don't have it on a POS system. There is still no way to offer discounts or accept gift cards online either.

Carla
アメリカのowner
食品、飲料, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Newbie using Cake pos

5.0 4 年前

製品を使ってみた感想: We have just added the gift card feature, pleasantly surprised at how well they are selling in just a few days of offering them.
we are getting ready to implement the loyalty rewards, as we are getting many requests for that feature.
And we are taking a leap and implementing the online ordering feature. As we are getting many requests for that option.

良いポイント:

The ease of use. The ability to edit the menu, to make it more user friendly. Our employees have told us, this is the easiest system they have ever used. And they have come from other food establishments.

改善してほしい点:

At this point in time, we are fairly new users and new to running a coffee shop. We do not have any cons to list.