キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年

Perfect Gymとは

さまざまなバックオフィス業務と顧客対応業務を1つのシステムで処理できるオールインワンのクラブ管理ソリューション。

Perfect Gymの製品詳細

良いポイント:

Especially for chains they made some cool features. I like the design of the software, because it is easy to use if you are familiar with this kind of software.

改善してほしい点:

All the options and possibilities are also a weak spot, especially when the user does not have enough knowledge. At that moment it can seem a bit overwhelming.

Perfect Gymの評価

評価ポイント

使いやすさ
3.9
カスタマーサービス
3.6
機能
4.2
価格の妥当性
3.8

おすすめ度

7.1/ 10

Perfect Gymの総合評価は<span class="">4.0</span>/5です。 (キャプテラに寄せられた<span class="">31</span>件のレビューより集計)。

Perfect Gymを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (31件)

José Fernando
José Fernando
メキシコのFitness & Life Coach.
認証済みLinkedInユーザー
使用期間: 6~12か月
投稿経路

So exciting to find a kind of app as Perfect Gym!

5.0 7 年前

製品を使ってみた感想: You can take the control!!!!!!!!!!

良いポイント:

It´s perfect if you manage a big fitness center: you can take control of everything. Just remembering to your customers the time of their class or follow their bills and payments. That´s is a extra, definitely. I´m really impress about this app because has been thought in the dynamic of the gym, I mean, in administrative term, and also in the actions that involves customers. The design is awesome! The general presentation, colors, statistics.

改善してほしい点:

Probably I suggest to check the price for small fitness centers or fitness studios which are growing.

Perfect Gym Solutionsからの返信

6 年前

Hi Jose, we're thrilled you enjoy the platform so much. We're happy to know that our software helps you take control of all aspects of your club!

Molly
アメリカのBettering myself
美術、工芸, 自営業
使用期間: 6~12か月
投稿経路

Don't knock 'til you try it. You won't be sorry :)

4.0 3 週間前 新着

製品を使ってみた感想: It was a wonderful and very well worth experience. Do not knock it until you try it.

良いポイント:

It kept me motivated and positive about bettering my lifestyle.

改善してほしい点:

It was a little more on the challenging side on getting started, but once I was going you couldn't stop me.

Wendy
英国のBusiness Owner
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Looks aren’t everything.

1.0 2 か月前 新着

製品を使ってみた感想: Extremely stressful personally and financially very damaging to my business.
Only had the system a few weeks so hoping I can hang on until these issues are either resolved or our business processes changed to accommodate PG.

良いポイント:

The initial system has a clean, modern look. You can personalise your dashboard.

改善してほしい点:

Reports are difficult to access, are only available on excel worksheets. The complexity of the data is such that I’m going to have to hire an administrator to manage the that side of the system. System automation is dire.. There is no member CRM system embedded so I’m having to manage retention outside PG, which involves additional staff time and expense.

Harm
オランダのManager
スポーツ, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Fantastic feature set, more than moderate knowledge is advised for backoffice

4.0 5 年前

製品を使ってみた感想: With perfectGym we have made a very good start in the automation of our workflow.
We use this software for almost every aspect in our gyms, from acces control to the monthly payments, the Client Portal gives the customer enough options to manage their contract and class reservations.

良いポイント:

The possibilities within the PerfectGym software are almost limitless. Most configuration is easy to do by yourself when you have enough knowledge of the software. The report functionality gives deep insight of you're business. For more complicated tasks during daily use and/or extra development the development team is always looking for options. Most of the idea's result in a workable solution. My goal was to automate our workflows, and with this software we will get this done!

改善してほしい点:

All the options and possibilities are also a weak spot, especially when the user does not have enough knowledge. At that moment it can seem a bit overwhelming. In those cases PerfectGym should slow the customer down, "learn how to walk, before you start to run". So first make sure the basics work, and when this is 100% start to implement extra features. Also a little downside is the communication in some cases, sometimes it is hard to set deadlines for custom development and as a client I had to wait longer than I should. After a talk that I had with some of the staff, I'm sure that this issue will be solved.

Gobinath
Gobinath
マレーシアのCo-Founder | The Brain
認証済みLinkedInユーザー
ファシリティサービス
使用期間: 2年以上
投稿経路

A complete club management system

5.0 6 年前

製品を使ってみた感想: Feasible club operations, inventory management and accounting reports.

良いポイント:

The fact everything can be automated, user-friendly GUI, localization according to each country, great after sales support team.

改善してほしい点:

Technical Support can be improved according to local KPI and Severity of an issue.

Perfect Gym Solutionsからの返信

6 年前

Thank you for your review! We will pass your feedback on to our support team.

TJ
アメリカのGM
健康、ウェルネス、フィットネス, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Worst gym software I've ever seen

1.0 5 年前

製品を使ってみた感想: Terrible, I would never use this software again if I had a choice.

良いポイント:

The dashboard is attractive and somewhat useful.

改善してほしい点:

Everything other thant he dashboard. It is not user friendly, their support is terrible. This is a company based in Poland, they do not understand the American business landscape, US technology or the US gym market.

認証済みレビュアー
認証済みLinkedInユーザー
使用期間: 1年以上
投稿経路

okay priced software for low budget fitness clubs and chains

3.0 7 年前

製品を使ってみた感想: You get a good running standard software as long as you stick to the main features and don't start customizing. Therefor this is a nice software.

良いポイント:

The software looks good and has a lot of things a fitness club needs. Especially for chains they made some cool features. I like the design of the software, because it is easy to use if you are familiar with this kind of software. The design is simple but good enough to have some nice screens and overviews and it doesn't look overloaded.

改善してほしい点:

The negative aspect of the software is, that if you need a modification, it takes time and several rounds of specification and development. Features are promised quite fast, but the solution/development mostly takes much longer. Also there are always several glitches in the software, for example if texts are to long for the fields. I would still recommend this software to smaller clubs and chains.

Perfect Gym Solutionsからの返信

6 年前

Thank you for your review! We are consistently working on improving our speed in terms of modification to the software. As you can imagine, the platform encompasses a lot of different modules. However, we're still adding improvements every week (sometimes small ones you may not notice). If there are any bugs you come across, please don't hesitate to tell our support team. Thank you!

Michelle
Michelle
アラブ首長国連邦のManaging Partner
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

They take your money and then ignore you

3.0 4 年前

製品を使ってみた感想: BAD. i have emailed customer service 3 times to follow up on my complaint they don't reply. we have three open complaints on system too. they make you pay your subscription fee from day one even tho we didn't get to use it for 3 months as we implemented it. but we also paid a ridiculous implementation fee.

良いポイント:

I decided to go with this software as I am a growing company, and they promised me the world. Once you pay implementation fee - they are gone. They have promised something that they are still yet to deliver and give no deadline. they hate giving deadlines, except on monthly installments.

改善してほしい点:

the over priced booking system i have now. i paid for everything to change my business, they have however only delivered a fancy booking system. did you know on my dashboard as the owner - i can't even see what my daily, monthly or annual sales are? what a joke is that? i mean do you even know what a user needs? They have promised something that they are still yet to deliver and give no deadline. they hate giving deadlines, except on monthly installments. the only deadline they enforce is you pay on time or they pull your services.

Will
マレーシアのCOO
経理, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Will MacDonald

3.0 8 年前

製品を使ってみた感想: Lots of features but the tutorial function leaves a lot to be desired. Still trying to teach myself how to use the service. It seems my staff and I are never able to get a hold of customer service staff. However, our time difference doesn't help.

良いポイント:

Looks very slick

改善してほしい点:

very poor tutorial. I work in a small team that wasn't able to provide me with training when I arrived. so I have been left to teach myself

Perfect Gym Solutionsからの返信

8 年前

Thank you for your review. We value greatly our customer insights as this enables us to constantly improve our software and product for your future benefit. Our Customer Success team will reach you directly and offer Q&A session to bring all the features of our software closer to you. We wanted also to inform you that with the newest update release, new dashboards panels will be available so data is accessible even more efficiently. We will go through this functionality also during the Q&A session.

Joel
フィリピンのinstructor
スポーツ, 11~50人規模の会社
使用期間: 無料トライアル
投稿経路

Finally! a perfect gym fit app

5.0 3 年前

製品を使ってみた感想: We use this software for almost a month, and so far we are please to set this software in our platform for more ease of doing business and friendly approach for all our clients. great Job!

良いポイント:

"The home page is attractive and useful for all." "A great potential for success, using this perfect gym, a perfect tool for our fitness gym" "The reason behind the success of my business"

改善してほしい点:

"I had a some short of problems for making deadlines for trainee and Trainor, they have to improve the system for better work.

Kenny
マレーシア
使用期間: 不明
投稿経路

There's good and bad, but overall I like it

5.0 8 年前

製品を使ってみた感想: Like all software, I think there's good and bad. I think the PerfectGym website have summed up most of the good points:
* Software is cloud-based so I never have to worry about backing up my data.
* Because I run multiple sites, it's easy for me to see how each of my club is performing.
* When I open new clubs, it's easier for me to scale up.
* We can do autodebit of membership fees by credit card, and that helps us keep the revenue of the business coming in running smoothly.
* The key point is that I am able to run my gyms 24 hours using the software. This saves me on operating expenses and increase value to my members.
* Update is fairly frequent.
Now, the bad points:
* PerfectGym software has grown very big, and very fast. Most mission-critical and minor tech support matters are resolved very quickly, but sometimes there are features that are not well-implemented and it takes a long time for them to solve it. And sometimes, my support ticket is closed suddenly without any update. For example, SMS notification is a feature, but after 2 months I still could not get it working.
* The software has a lot of cool features, such as the PerfectGym app. But again, to get it work well is not straightforward and tech support is not always on-hand to fix it for you.
* Corporate Invoice: The ability to charge a group of corporate customers by invoice. It's a feature they talked about but also not working to my knowledge.

Perfect Gym Solutionsからの返信

8 年前

Thank you Kenny for this valuable and thorough review. Our Customer Excellence Manager will contact you directly to resolve the issues you have pointed out.

Tomasz
ポーランドのowner
スポーツ, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Value for money

5.0 8 年前

製品を使ってみた感想: I've used several gym management software during the years and Perfect Gym proved to be the best value for money on the market. The list of functionalities is very long and if my team comes up with any kind of new functionality that could be good for our business guys from Perfect Gym are flexible and develop it for us. However, it is often taking some time but is done.

良いポイント:

Long list of functionality Flexible approach towards clients Stability of the system

改善してほしい点:

New functionalities take some time to implement

Perfect Gym Solutionsからの返信

8 年前

Thank you Tomasz for the feedback. We always put business of our Clients first that is why we are flexible towards all the needs.

Nidia
アメリカのBusiness Developer manager
, 2~10人規模の会社
使用期間: 6~12か月
投稿経路
ソース:SoftwareAdvice

Great Software for a Gym or an Academy

5.0 7 年前

良いポイント:

I also work for an Martial Arts Academy and Perfect Gym is a great software. I really like the graphics on the dashboard. It makes very easy to see the big picture of the revenue, the contract time and compare the new sign ups with the last months.

改善してほしい点:

The software has a lot of tools.. I wish they would have more tutorials about how to fully use all those tools

Maciek
ポーランドのCEO
スポーツ, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Terrible

1.0 3 年前

良いポイント:

Well, it more or less works. At least sometimes.

改善してほしい点:

Terrible UX, lots of bugs and non-existent support (they just waste your time and send some random articles from knowldedge base). This software is right now the main obstacle in running my bussiness. Customers are bouncing back after finding it impossible to buy subcriptions.

Jeremy
アメリカのAssociate Software Developer
, 1,001~5,000人規模の会社
使用期間: 6~12か月
投稿経路
ソース:SoftwareAdvice

Perfect gym review

4.0 6 年前

良いポイント:

1. Great pricing for the functionality made available - We almost had to buy some more computer hardware but the cloud based SaaS made the purchase worth it. 2. Easy to implement using the provided documentation. 3. VERY easy to use for both guests and employees. 4. POS system made tracking easy

改善してほしい点:

1. Support didn't answer the questions I had very well and that caused some rework. Great timing but some misleading information No other complaints

Aakash
インドのSr. Recruiter
, 51~200人規模の会社
使用期間: 6~12か月
投稿経路
ソース:SoftwareAdvice

Awesome product

5.0 7 年前

良いポイント:

It is one the best product which i have used till now seems like my dream, honestly this product is awesome and really great to use

改善してほしい点:

Nothing so far, it is being a great and perfect product so far i like this very much and recommended to everyone in my connection

Stacey
アメリカのOwner
, 2~10人規模の会社
使用期間: 1年以上
投稿経路
ソース:SoftwareAdvice

Still needs work

4.0 7 年前

良いポイント:

The presentation of this program looks amazing. I was excited to use the product. The software is cloud based and I really like that.

改善してほしい点:

Learning it was pretty hard. No many tutorials on how to use, so I am pretty sure there are many features I am not using. Would like to see some more.

Jasmin
ボスニア・ヘルツェゴビナのManager
使用期間: 1~5か月
投稿経路

Some features are still in development but overall very good software with wide number of options.

4.0 7 年前

良いポイント:

Wide number of options, different roles for administration, clients, PT clients, employees, etc.... The team is constantly working on new features and add ons.

改善してほしい点:

I would recommend to have a one direct contact during the implementation phase. Once we got a one person that followed the entire implementation process everything was running very smooth.

Perfect Gym Solutionsからの返信

7 年前

Thank you for your feedback! We will take that into consideration.

Destyni
アメリカのSales Manager
使用期間: 1~5か月
投稿経路

Functionality is easy to use. Interface is user friendly

4.0 7 年前

良いポイント:

I like that it is easy to use. I don't have trouble navigating the system. It has been easy for me to train other team members

改善してほしい点:

I think it has a few bugs and errors than can make things a little smoother. Customer care could respond sooner

Perfect Gym Solutionsからの返信

6 年前

Thank you for your response! If you come across any bugs or errors, please don't hesitate to report them to our support team.

Darien
アメリカのSalesman
, 11~50人規模の会社
使用期間: 6~12か月
投稿経路
ソース:SoftwareAdvice

Perfect Gym has perfect Beginnings

5.0 7 年前

良いポイント:

A perfect gym has perfect beginnings means that everything you promote is for the maximum benefit of your customers. Perfect gym definitely shows that through there atmosphere and equipment.

改善してほしい点:

There really isn't much i could say i least like about perfect gym because fitness is what i love and enjoy to do on a daily basis.

Mohd Shahadad
マレーシアのcustomer service
使用期間: 1~5か月
投稿経路

very good

5.0 7 年前

良いポイント:

This software allow me to easily find any member of the gym only at tip of the finger. Not only that, this system easy to use .

改善してほしい点:

It is not particular, it just sometime the system become a little bit lagging . This lead to time consuming and the worst is make the customer wait too long.

Perfect Gym Solutionsからの返信

7 年前

Thank you for your review! Have a great 2018!

Marc
フランスのAuto Entrepreneur
, 自営業
使用期間: 1~5か月
投稿経路
ソース:SoftwareAdvice

Perfect Service

4.0 7 年前

良いポイント:

The application is very simple and intuitive, straight forward and organized. Perfect coach in everyday business.

改善してほしい点:

Perhaps the value for money is high for personal use but is really afgordable otherwise. The pros outweigh m the cons

Dana
アメリカのCollections Specialist
金融サービス, 5,001~10,000人規模の会社
使用期間: 1~5か月
投稿経路
ソース:SoftwareAdvice

Customized For You

4.0 6 年前

良いポイント:

What I like most about Perfect Gym is it's capacity to create several tailored workouts that can be auto-programmed to change during workout sessions for a seamless workout.

改善してほしい点:

What I least like about Perfect Gym is that it cannot distinguish between users, oftentimes recommending inappropriate workout escalations.

Sigita
ラトビア
使用期間: 不明
投稿経路

Good program with slow mistake fixing

4.0 8 年前

製品を使ってみた感想: The program is good only when we have program errors or mistakes you fix it too slow. Last two months I need to ask to do changes in our invoices. Program and turnstiles readers your people install last days till our new club opening and sometimes left us without working turnstiles.

Perfect Gym Solutionsからの返信

8 年前

Thank you for your feedback it is a valuable insight. We constantly are trying to improve our product and processes in order to offer a better product and service.

Gregory
ジョージア
使用期間: 不明
投稿経路

Aspria Fitness Review

4.0 8 年前

製品を使ってみた感想: Perfect Gym is a really great solution for gyms of all sizes and kinds. We are using it for a lat 4 years and it continuously improving and adds more features. What is very important is that the team ready to develop extra options according to your needs.

Perfect Gym Solutionsからの返信

8 年前

We try hard to constantly improve our product so it fits our customer¿s needs in a best possible way. Thank you for your review.