Bullhorn ATS & CRMのレビュー

Used Bullhorn Reach since 2009

良いポイント:

How many different items we could post in different locations

改善してほしい点:

At the time the CRM and automation wasn’t there yet so I never got to experience that

Excellent ATS

良いポイント:

Bullhorn offers a wide range of features for recruiters and staffing agencies, from job posting to candidate sourcing and customer relationship management, all within a single platform. This comprehensive set of tools can streamline and simplify the recruitment process.

改善してほしい点:

Nothing as such i have seen, User interface should be more creative

A flexible and modern ATS made for efficient recruiting

製品を使ってみた感想： Bullhorn ATS offers a robust suite with a strong focus on centralized data management, workflow efficiency, and insightful analytics, tailored for recruitment agencies. Its user-friendly mobile interface is commendable. Yet, its complexity and premium cost structure may pose challenges, particularly for startups. Enhancing customer service responsiveness would be beneficial.

良いポイント:

The platform excels in consolidating candidate information in one database, streamlining the search and access process. Flexibility is key with Bullhorn, as it allows the tailoring of recruitment workflows and provides numerous automations for routine tasks. Furthermore, it facilitates effective coordination between recruitment personnel and hiring managers.

改善してほしい点:

For those less technically inclined, Bullhorn may present a steep learning curve. The investment can be significant for startups since costs scale with user numbers. Reliance on integrations means troubleshooting can be problematic, and the storage system may require technical adjustments. Compared to its competitors, Bullhorn could offer greater adaptability and more expansive customer support.

BH was user friendly but spendy

良いポイント:

Appreciated the fact that the ATS and CRM was integrated and you're able to track candidates across clients, etc.

改善してほしい点:

Clunky email campaign set up, opted for other channels.

A Great HR Solution For Business

良いポイント:

The tool handles recruitment and most our HR needs effectively. Well equipped and effortless to use.

改善してほしい点:

No issues as the product is helpful and never a problem.

Good for big companies

製品を使ってみた感想： Works really good with large teams, used globally for tracking the team's onboarding process, exceeded expectations.

良いポイント:

Both applicant tracking and sales CRM is offered by Bullhorn, using it is easy, dragging and dropping is nice to have. Getting integrated with other software never occurred a problem. The customer service was helpful and responsive.

改善してほしい点:

Not very customization friendly, some forms that need mandatory fields should be able to managed by users.

Bullhorn ATS & CRM review

製品を使ってみた感想： Overall I will give Bullhorn ATS & CRM 4 out of 5 stars

良いポイント:

I like that improved the candidate experience, has a user-friendly interface, and a key metric reporting

改善してほしい点:

Sometimes the customer service is not that great or makes you wait for their response

Customer support is amazing

良いポイント:

It's generally super user-friendly. the ability to have multiple tabs open within the CRM. Being able to flag actions/comments to other team members. it allows the team to keep track of applicants and where they are in the process. Great and consistent customer support.

改善してほしい点:

The searches are inaccurate - narrowing down candidates takes much more time than it should. No simple way to view all CV sends interviews and other bits of pipeline all on one page. The Dashboards aren't great.

A modern and collaborative ATS

製品を使ってみた感想： Bullhorn ATS is a comprehensive software which provides many benefits to staffing agencies. I like the centralized database, time saving automations, custom workflows, and analytics reporting capabilities. It is also mobile friendly. Bullhorn is complex and expensive and may not be the best tool for a company starting out. The customer support can be improved as well.

良いポイント:

Bullhorn has a centralized candidate database which allows users to store all candidate information, making it easy to access and search for candidates. Bullhorn allows users to customize workflows to fit specific recruitment processes at different companies. There are also plenty of time saving automations for many tasks in the recruitment process like resume screening, scheduling and candidate communications. It allows collaboration between recruiters and hiring managers.

改善してほしい点:

Bullhorn can be complex and difficult to learn especially without technical experience. It can be expensive for start-ups as the pricing is based on the number of users. The tool is heavily reliant on solutions with other softwares which can be challenging to troubleshoot. The data storage in the tool is not as flexible as other competitors and there is limited customer support.

Highly effective for managing recruitment processes

製品を使ってみた感想： While there may be some glitches to using Bullhorn ATS & CRM, the overall experience is positive. Its ability to post jobs on multiple sites all at once is impressive and works well. If the software performance of the ATS can be improved, it will be a tough ATS to beat in the market.

良いポイント:

I like the certain amount of automation this ATS has. Bullhorn sends follow-up messages, schedules and posts jobs on its own, if promoted to do so. Bullhorn is more comprehensive than other applicant tracking systems as it can also integrate with other HR tools and background checks.

改善してほしい点:

Customer support can be improved as it is difficult to get training programs and sessions on new features. There are several software bugs that come up when moving candidates through the various stages of recruitments process which can be frustrating and slow down the recruiter in their work. There is a lack of reporting and analytics support from the ATS as well.

Disappointed - All Talk & No Follow Through

製品を使ってみた感想： I rarely leave poor reviews. However; I was so thoroughly taken in with a software I want to share my experience for future potential users. The customer service is great from the tech team- they get in touch with you quickly. However; I was often finding work arounds myself, or being advised work arounds instead of having issues resolved (example- The DPA/Non DPA issue- an excel spreadsheet can do this, yet a CRM cannot?) I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor- their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky. The product was oversold. For example; I was advised their 'merge docs' feature would allow me to bull data directly from the 'Overview', 'Work Histories' which later proved to be false. Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks. It's just a complete lack of regard, or care about individual customers once you've signed. There is no continuity of care & it's extremely disappointing for me as a customer, & their sales team who did a great job in the beginning.

良いポイント:

- The ability to hashtag consultants, client contacts & candidates - The appearance is user friendly - The ability to customise individual views at the consultant level - The availability of training online - The ability to customise yourself without the help of the team.

改善してほしい点:

- It's old & clunky with attempts to modernise its appearance & features. - The search uses boolean so consultants require training to know how to search, build lists & find candidates & contacts. EG, you write 'Bob' into search, & it won't appear but you'll add an asterisk & it will appear. If you had 'Bob Jane' in the first name, it also won't appear. - The filters don't work correctly. EG, we have 'DPA' & 'Non DPA' - BH did not have the ability to differentiate between the two using the filter, because they both said 'DPA'. We had to either change the terminology (which is industry standard in the medical field) or use the advanced search rather than the filters. - The updating of the custom fields is clunky & not intuitive. Adding in multiple job types was limited to 3 (i.e. salary, contract & temp - we have additional types)and each one required individual customizing (fair) which the played havoc if it didn't match up to the master file which overrode the other 3. EG, ALL custom fields were required on the master, and then you'll match up each in the individual job type as required. You'd then just include what was required in the individual job type. - The migration from our old CRM was poor. One Example- We ended up with thousands of files that were 'New South Wales' which got turned into 'New South Western Australiales. We were refused assistance in fixing this - It's slow to load - Clear your cache daily- or things will break - No ability to add locations.

Bullhorn - Overall Quality is excellent

製品を使ってみた感想： Overall experience using this tool is Excellent. Highly recommended and you will surely won’t regret it.

良いポイント:

Bullhorn is very user friendly and very convenient to use specially when you are familliar to any CRM tools.

改善してほしい点:

Whenever there is an update I need to clear cache my browser to refresh the Bullhorn settings.

Feedback

製品を使ってみた感想： Overall its a good product

良いポイント:

Collection and analysis of candidates resumes is easy

改善してほしい点:

Skill wise ,experience wise, location wise filtering for the employer is good but integration part need to be improved

Easy to use

良いポイント:

While using bullhorn ATS, I notice it was easy to use

改善してほしい点:

I do not like the colors, I think that could improve

Solid ATS

良いポイント:

I like that you can have both sales contacts and applicants in 1 system.

改善してほしい点:

When I was using it, it was somewhat slow.

Happy User of Bullhorn

良いポイント:

easy way to tract all the applicants records and maintain our data.

改善してほしい点:

when we do mail merge on 999 it goes to span or junk not into the inbox.

BH Review

良いポイント:

Really liked how easy it was to use and create tearsheets for future use.

改善してほしい点:

It is quite pricey for the uses we get with it.

Once you get the hang of it

製品を使ってみた感想： All good

良いポイント:

So many ways to complete a task and platform links are great

改善してほしい点:

System sometimes seems to need me to merge quite a few files

Worse technical support ever. Worse client experience ever.

良いポイント:

This ATS is very slow and full of technical problems.Then nobody seems to take into consideration clients's technical issues and client's needs.I definitely won't recommend this ATS and we are thinking to change for another one.

改善してほしい点:

Worse technical support ever. Worse client experience ever.

Bullhorn for users

製品を使ってみた感想： I think it has served me well, because I bookmark it in my Chrome, and I have never encountered tech, connectivity or loading issues. I felt that it was reliable.

良いポイント:

Bullhorn has been accessible for me in managing my timesheets for my contract working hours. It is easy to use because the interface is simple, straightforward, and all of the necessary fields I need to fill out are clearly visible. I also liked that when I entered my time, I didn't have to specify AM or PM, and I didn't have to manually type in the color for time fractions. Example: for 9:30am, I just typed in 930 and the colon was automatically added. That made it easy!

改善してほしい点:

I must admit that when filling out my timecard on Bullhorn's time tracking software as a user, there were several repeat fields (such as "working hours" and "meals" and I felt that I needed to delete the unused fields myself manually.

Best ATS and CRM

製品を使ってみた感想： My experience with Bull Horn has been great ,it makes my whole recruiting process hassle free and save my time with accurate results and great feature.

良いポイント:

Its a great software for applicant tracking system and customer relation management system Its the best in market till now what i have used in my career.

改善してほしい点:

There is nothing that i dont like about this software

Excellent Recruitment Platform

製品を使ってみた感想： Collaboration between many other teams which is used in hiring process is a lot easier using Bullhorn. It helps us to keep each and everything track in a timely manner. Mass Emailing is the effective feature where you can send emails to many candidates whom we are exactly looking at without a candidate knowing them that it's a mass email because the mail looks as if you have sent the mail personally.

良いポイント:

User friendly complexity is reduced a lot compared to the old version of software. It has an option to save the visa status of the candidate. Tracking candidates and updating their status if they are available in the market or not is easy. Using it couple of time makes you an expert in it. Picks up the exact candidates which we are looking for based on the key skills which we have used. It has an option to leave notes which helps other users in the same company to know in the candidate is interested or if any others have reached the same candidate. Each user has his own dashboard to check the number of submission done and the interviews. total number of candidate on boarded. Its lot worth than what we are paying . Loading time is less which helps us to reach many candidates with short duration of time. All the mails sent to the candidate is saved in the history which is more helpful. You can find the candidates profile by just making a search be his address or name or by his contact number.

改善してほしい点:

if the resume is in the PDF format then this cannot be downloaded in the DOCX format. When we are facing an issue we don’t have a source to gain knowledge about it only the training of this software is given at particular time. I see that there is a bit delay in the customer service response. When we open three to four new tab and open new jobs in each and refresh the highlighting part will be interchanged.

Applicant Tracking System

良いポイント:

1. Full function for recruiting, keeps all information intact from parsing, screening, endorsment and placement. 2. It is great to use for multi tasking. Can open several jobs at once, can pull up multiple candidates 3. One great feature of this software would be their tear sheet. Can make a list private or public of candidates in certain location, skills or qualities that can be used for future references. You can also use this tear sheet to send multiple emails at once. 4. Bullhorn, gives you flexibility with integration. This also serves as accuracy in documentarion. If all tools are integrated, however you interact with a candidate thru phone, email or text all these will be put in on file automatically. 5. You can also open a job, and see similar jobs at the bottom of the page o look for other opportunities with the same end client 6. It also provides variety of ways to save a candidate. Either drag and drop, copy and paste or download the file. It also offers bullhorn accelerator. Where it can download profile straight from your job boards. If you want to save up with space in your drive.

改善してほしい点:

1. Though Bullhorn is a very useful tool, it is never perfect. It has latency every now and then and at some point misses to capture what you have saved.

Bullhorn review, stay away if you are not a large recruiting firm

製品を使ってみた感想： Their product lacks common sense functionality for basic recruiting. An example is the inability to remove a candidate from a target list from the candidate record itself. You have to navigate to a separate list section to remove the candidate from the list. There is zero relationship with them as a company. An example is having to go through a scripted check in with every customer service phone call, with a high probability of never speaking to say person twice. Another example is investing an hour of my time with their product management people for them to hear my input of suggested common sense functionality. Promises were made that the most simple suggestions would be done within "six months", it has been over twelve and none of them have been embraced. Their product updates are heavily centered around score boarding and other sales productivity and CRM measurements, etc. , largely for executives to analyze and motivate large teams. This functionality is not relevant or helpful to a small recruiting team. Their product is super inflexible and often requires professional services at $$ per session to make a change. An example would be a need to change all candidate's with the city name of "Washington" to "District of Columbia". This simple database update is not possible without Professional Services' involvement, at $$. This is a silly example, but you get the point. We finally decided to pull the plug and go to different firm. We had to pay up the entire contract in advance in order to get OUR data backed up. We immediately paid in advance, dealt with them wanting to bill us twice (not recognizing the advance payment) and with big delays and false promises on when will get OUR data. It has been two weeks, still waiting. STAY AWAY FROM BULLHORN.

Powerful tool, mid level complexity

良いポイント:

- Great enterprise implementation team - Intuitive layout - Useful data integrity features (ie. any field can be made mandatory) - Automatic Email inclusion - Good support (within local AU support scope, US support has been underwhelming) - SalesDuel

改善してほしい点:

Built-in reporting is non-existent with two addon options available, the first being a third party who can create reports for you, and another called Canvas - BullHorn's solution to the overall lack of reporting. Cavnas: Canvas is an in-house rebuild of Cognos Reporting suite however it has a lot of key features disabled, such as the ability for report creators to Cross-Join when required, edit SQL code to enforce certain report behaviour and some minor inconsistent functionality behaviour. Any raised issues are handled well by our local AU support, however, the US Canvas development team are rarely able to provide long-term solutions. As of 1/5/2017, I can't endorse Canvas as a complete or entirely functional product. Training: If you are moving from a system like JobAdder where the entire concept is around making the process as simple as possible and are making more fields mandatory, you'll need more than the basic BullHorn supplied training for your users to ensure the transition is smooth. Data Display: Some overarching data is unavailable in any form, such as "Last Contacted". You can find "Last Note Added" and "Last Edited", however, neither of these take into consideration the Outlook Email integration they have in place. Which makes it difficult to determine the last time a contact was actually contacted in any way. The solutions around this are poor.