ConnectWise Automateのレビュー

ConnectWise Automateとは

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ConnectWise Automateの詳細

良いポイント:

The software is fairly easy to navigate. The system keeps Finance and Sales in touch with each other.

改善してほしい点:

Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.

ConnectWise Automateの評価

評価ポイント

使いやすさ
3.6
カスタマーサービス
3.6
機能
4.3
価格の妥当性
3.8

おすすめ度

7.4/10

ConnectWise Automateの総合評価は4.1/5星です。 (キャプテラに寄せられた119件のレビューより集計)。

ConnectWise Automateを使用したことがありますか?

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レビューを絞り込む (119件)

Daren
Daren
アメリカのPresident
認証済みLinkedInユーザー
情報技術、情報サービス, 2-10の従業員数
ツール使用期間: 6~12か月
投稿者のソース

検討した類似製品:

Connectwise Automate

5.0 3 年前

製品を使ってみた感想: We are using Connectwise Automate for taking care of customers on a managed service contract.

良いポイント:

There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

改善してほしい点:

Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

認証済みレビュアー
アメリカのIT Operations
認証済みLinkedInユーザー
機械・産業工学, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース

検討した類似製品:

If you have the money to spend, spend it.. if not.. there is other options`

5.0 2 年前

製品を使ってみた感想: Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.

良いポイント:

The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.

改善してほしい点:

Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!

Joseph
アメリカのAccount Manager
コンピュータ、ネットワーク・セキュリティ, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース

Patch management, Machine access and ease of use

5.0 先月 新着

良いポイント:

Pushing out the remote agent is very simple and you have an executable for machines that are not connecting under group policy. Monitor your clients whole network from one location.

改善してほしい点:

Every now and then you may come across an issue, calling into support you need to get past the level 1 tech and go right to the level 2 tech.

Benjamin
アメリカのIT
航空会社/航空産業, 501-1,000の従業員数
ツール使用期間: 1年以上
投稿者のソース
ソース:SoftwareAdvice

検討した類似製品:

Should be call "Connectwise Autodraft"

1.0 3 年前

製品を使ってみた感想: The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

良いポイント:

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

改善してほしい点:

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Robert
Robert
オーストラリアのIT Manager
認証済みLinkedInユーザー
化学, 51-200の従業員数
ツール使用期間: 2年以上
投稿者のソース

Powerful but inexpensive IT service and control platform.

4.0 2 か月前

製品を使ってみた感想: It's been positive. It is essential for supporting remote workes and in the times that are in it it's gotten more important. There is good functionality around software installs and we actually use it to build up our SOE when we have new machines. Ot deosnlt do anything other similar systems can;t do but it is very fit for purpose for a small IT team.

良いポイント:

There is a lot that it can do for a quite reasonable cost. IT is more suited for small or medium businesses as I don;t think it;s quite enterprise level but for control, scripting, monitoring and the like it is very good at what it does. It is also cloud based so can be accessed on any device with a browser.

改善してほしい点:

It is not very good at monitoring. I can easily find out if computers have issues by selecting them but not really being notified that there may be a probelm. Scripting works well when it works but it's difficult to figure out if it's not worked and why.

Sam
アメリカのIT Support Technician
コンピュータ・ネットワーク, 自営業
ツール使用期間: 2年以上
投稿者のソース
ソース:SoftwareAdvice

検討した類似製品:

Connectwise Automate

5.0 3 年前

製品を使ってみた感想: Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

良いポイント:

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

改善してほしい点:

The only issue we have with this software is the customer support and occasional instability of the software.

Gerry
Gerry
アメリカのManager of Project Services
認証済みLinkedInユーザー
コンピュータ、ネットワーク・セキュリティ, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース

検討した類似製品:

Great tool for an MSP

4.0 3 か月前

製品を使ってみた感想: We have been able to become much more efficient and organize our work much better.

良いポイント:

Allows for management of a wide view of devices across a variety of ecosystems. Easy to use and get up and running. Partner community is great.

改善してほしい点:

Support leaves a lot to be desired. When can get in touch, takes several attempts to resolve issue.

Christopher
Christopher
アメリカのIT Consultant
認証済みLinkedInユーザー
情報技術、情報サービス, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース

Manage multiple environments with ease

4.0 4 年前

製品を使ってみた感想: Companies I have been working for have been leveraging this application for machine management for years.

良いポイント:

This software provides multiple connectivity options. It can show a lot of information (see least favorite list below) Great organization! Easy integration with Connectwise Control and Manage Lots of option for Scripting and API connectivity to outside applications

改善してほしい点:

The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good. There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default The uninstaller for the client can sometimes not uninstall.

Bryan
アメリカのSenior Systems Engineer
認証済みLinkedInユーザー
, 51-200の従業員数
ツール使用期間: 2年以上
投稿者のソース

I utilize this software daily to perform my job duties, managing all aspects of over 6,000 endpoints

3.0 4 年前

良いポイント:

Clients and Locations are organized in an easy-to-view tree, which allows easy access to a customer's inventory. Several dataviews are available from a Client or Location to quickly gather information of an environment. For example, a list of 'scheduled tasks' configured on every system can be gathered from all systems to determine why a particular event occurs every Saturday at 4am. Remote Control of a system can be envoked with standard tools such as VNC or RDP, as well as ConnectWise Control (formerly Screen Connect). Reports of client environments are just a click away, whether a question regarding system health is of issue, or if all systems have the latest patches and Anti-Virus updated.

改善してほしい点:

Software runs on a MySQL backend, but only on Windows. Keeping MySQL tuned properly for environment size can be chore, whereas DB Engines such as MSSQL are a bit more automated and forgiving. As you bring more agents into the system, it's a good idea to run performance metrics on the MySQL server to see if any adjustments are necessary to maintain best performance of the system. Telephone Support for the MySQL backend tends to yield different answers from each representative you talk to, and in my experience it was best to use general MySQL tuning documents that are available from Oracle.

認証済みレビュアー
カナダのIt manager
認証済みLinkedInユーザー
通信, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース

CW Automate

5.0 2 か月前 新着

良いポイント:

Really esay to use and nice to have bells n wisle

改善してほしい点:

Hard to first configure but as soon its done all good

Jared
Jared
アメリカのNOC Manager
認証済みLinkedInユーザー
情報技術、情報サービス, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース

検討した類似製品:

RMM to the stars

5.0 3 年前

製品を使ってみた感想: We used this tool when it was LabTech - and even in those days there was no comparing this to any other RMM platform. For years it had the edge in so many ways. To those willing to learn it this tool was capable of being the entirety of your platform for doing business!

良いポイント:

The feature set has been astounding from day one. With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

改善してほしい点:

Truly forward progress was the main issue. During the time we actively used LabTech/Automate was during the transition years of the name and aesthetic. Things are definitely driving into the right, unified direction for all of their tools and that is exciting to see! Learning the tool, like most ConnectWise products, can be daunting but there are lots of resources to pull from and well worth the investment. Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile. They certainly had the most initially so it wasn't a drastic fall-behind, but new tools were taking the slow moving to catch up and the market is certainly competitive again.

Mike
アメリカのVP of Sales and Marketing
コンピュータ・ソフトウェア, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース
ソース:SoftwareAdvice

Automate - IT automation software for IT Service Providers

5.0 4 年前

製品を使ってみた感想: I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.

良いポイント:

We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.

改善してほしい点:

It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want.

Chris
英国のSenior Technician
情報技術、情報サービス, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース

Great Software with a great learning curve

4.0 6 年前

製品を使ってみた感想: I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents. Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too. However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good. Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.

良いポイント:

Screenconnect - A real asset to the platform. Scripting Tunnel options - Can tunnel into your customer network using the agent. Powerful Automation and patch management

改善してほしい点:

Complex Growing expense Out of date knowledge base / manuals.

Jamenn
アメリカのSystem Technician
ツール使用期間: 2年以上
投稿者のソース

Connectwise Automate, formerly Labtech, works well for the most part.

4.0 5 年前

良いポイント:

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

改善してほしい点:

The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.

認証済みレビュアー
ベネズエラのIngeniero de Implementación y Soporte
認証済みLinkedInユーザー
コンピュータ、ネットワーク・セキュリティ, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース

ConnectWise Automate, a great software

5.0 4 年前

製品を使ってみた感想: Labtech, as it was previously known, is currently operating in our offices and infrastructures, operating correctly and providing an optimal service, over time we have applied favorable configurations such as the reproduction of events associated with ConnectWise Manage. Its monitoring offers us remarkable performance by tracking any device that is in the network, from the installed applications to the events presented by an error in the system. Its powerful command system manages to facilitate the deployment of any patch you wish to perform.

良いポイント:

It has a large interface composed of various options that enhance its use, it works well enough to carry a monitoring on your devices, you will have detailed information of each action that this takes, you can even display any action by means of commands.

改善してほしい点:

CW Automate is a fairly complete software, but with a support team that leaves a lot to be desired for certain problems, the resolution of problems is not very complete.

Ahmed
アメリカのInformation Systems Technician
認証済みLinkedInユーザー
情報技術、情報サービス, 51-200の従業員数
ツール使用期間: 6~12か月
投稿者のソース
ソース:GetApp

The BEST tool for an IT Army of One

5.0 4 年前

製品を使ってみた感想: Its a love/hate relationship, but mostly love. I fought to have this at my company and I can not do my job without it.

良いポイント:

You can access it anywhere. If I am on vacation in Mexico and the office back in the states needs support, I just open up chrome and go to my custom made website that CW gave me and I am in. I can see everything about a persons computer by just scrolling side to side or double clicking. Their customer service is also 24/7 AND they assign you technicians to help with implementation along with connectwise university to ensure you are ready to use their product to the fullest extent!

改善してほしい点:

Its sort of difficult to learn. They have the university that helps with that, but some of their classes are outdated and some just sprint through the lesson in the hopes that you might have caught a thing or two that they just taught you. Also, their scripting language is their own(proprietary) and you have to learn it. So if you already know Java, C++, Python, etc, it doesn't matter.

Jeffrey
アメリカのEscalation Technician
情報技術、情報サービス, 51-200の従業員数
ツール使用期間: 1年以上
投稿者のソース

Fantastic system for remote management, scripting and much more

5.0 4 年前

製品を使ってみた感想: Used Kaseya before switching and love the overall layout, features and in-depth information you can retrieve very easily. Wish I could set a few things with some customization, which might be possible by working with connectwise engineers but that would be above my paygrade.

良いポイント:

Set up monitoring alerts, script automated processes, control end user and servers remotely with a couple clicks. Ad-hoc sessions allow admin access remotely, even if the user does not have rights. Fantastic experience overall and only have minor pieces I wish I could see

改善してほしい点:

Wish there was some more customization is some of the views. Would like to see some more basic information on the main screens, as opposed to having to dive into the properties to find. Seems that it can get a bit slow and unresponsive with certain actions. Not sure if this is our server or the software though.

認証済みレビュアー
アメリカのTechnical Consultant
認証済みLinkedInユーザー
ツール使用期間: 2年以上
投稿者のソース

The best tool I've used in desktop support.

5.0 4 年前

製品を使ってみた感想: With this software we are able to not only sort users by client, but also location. The network scans and ability to distribute software is killer. When working I am able to easily assist multiple people because of the features of this product. I can remotely connect to a computer, run command line scripts, create custom scripts, and check general health. That's all in the console view. If you want to setup the alerts to prompt you for specific actions, it's all there.

良いポイント:

The amount of features that you have at your fingertips to remotely assist users is phenomenal. I can't count how many times this software has made life so much easier.

改善してほしい点:

When the app is slow to load, it's slow to load. It's the only downside I've had with this application.

認証済みレビュアー
アメリカのNetwork Engineer
認証済みLinkedInユーザー
ツール使用期間: 1年以上
投稿者のソース

I believe this is still the best RMM around, but it's a bit clunky and often slow.

4.0 5 年前

製品を使ってみた感想: RMM, Scripting, Easy MSP setup and management of our clients systems.

良いポイント:

If you can imagine it, you can do it. It really does have all the tools to do whatever you desire remotely. You can access almost any aspect of a managed machine without even interrupting the end user. The built-in ignite monitors are pretty amazing on their own.

改善してほしい点:

It can be incredibly slow at times, you have to have a lot of patience. The script editor being object and mouse based is very clunky, I'd prefer to learn the syntax and just type it all out, but that option isn't readily available in the GUI you have to dig into the guts to do that. If you use ignite monitors you'll need to parse out the noise they create for items you don't want to be notified about. Integration with Connectwise Manage is still a bit quirky but it works.

Grant
アメリカのIT Services Technician
情報技術、情報サービス, 2-10の従業員数
ツール使用期間: 2年以上
投稿者のソース

Really powerful tool

4.0 4 年前

製品を使ってみた感想: We chose Automate over everything else for a reason; Price and functionality simply could not be beat.

良いポイント:

- Mostly intuitive GUI - Packed with tons of functionality; Been using the product a little over 2 years now and still learning neat tricks/tools to use - Great asset management - Great at pushing remote commands - ConnectWise University offers tons of training on their products

改善してほしい点:

- Because it is so powerful, there is a lot of training that needs reviewed to become proficient in working and navigating - Been experiencing an issue where I need to re-launch the control center because otherwise the agent tree will refresh forever -

Pat
アメリカのData Center Manager
情報技術、情報サービス, 51-200の従業員数
ツール使用期間: 2年以上
投稿者のソース

Large MSP View

3.0 2 年前

製品を使ってみた感想: My complaints aside, Automate has been a good investment for us. Although I must point out that support, while never the best, seems to have gotten worse over the past two years. This is a significant disappointment. Calling in a ticket seems to have vanished. Chat support rarely is able to resolve an issue on the first attempt. Indeed, it's pretty much a given that opening a case in chat will usually end up with the case being escalated.

良いポイント:

The inclusion of ConnectWise Control is the single greatest part of using ConnectWise Automate. It is amazing. The scripting features are very good. The ability to create custom processes is exceptional.

改善してほしい点:

The ability to monitor and manage network devices is not good at all. Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease. So bad that we had to bring in Auvik to do this task. It was money we would have rather just spent with ConnectWise. Reporting is also a disappointment. The included reports are very simple and not geared toward a C level. They are also not easy to build or manipulate.

Alex
アメリカのSystem Administrator
情報技術、情報サービス, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース

Best Thing Ever

5.0 6 年前

製品を使ってみた感想: We've been using Labtech to manage our 70+ computers across multiple clients for a couple years now and it's been very worth the price to have a remote management software to take care of windows updates and be alerted on hardware issues from the event logs. The integration to other software is pretty flawless as well, such as webroot AV and ScreenConnect. It's cut down management time by 80%!

良いポイント:

I like that the management of a lot of computers

改善してほしい点:

Not really much to not like about it, but sometimes the windows updates aren't always working correctly, and sometimes it reports disk space critically low when there's is 50+GBs left on the system

Luke
Luke
アメリカのServer Administrator/ RMM Technician
認証済みLinkedInユーザー
ツール使用期間: 2年以上
投稿者のソース

Automate ( formerly Labtech) is a great RMM tool for MSP customers.

4.0 5 年前

良いポイント:

The ease of setup and installation for customers is substantial when considering this tool for MSP. New customers can be setup with ease, configured and once agents are installed Automate can significantly reduce information gathering for system resources, and discovery of behind the scenes issues. Scripting and Automating are easy to do with the built in examples and wizards, which makes customizing alerts and monitors a breeze.

改善してほしい点:

The monitoring will come with lots of defaults right out of the box, so there will be a lot of "noise" to sort through and remove/adjust after initial installation.

Boston
アメリカのOwner
情報技術、情報サービス, 自営業
ツール使用期間: 2年以上
投稿者のソース

Must have for MSP

5.0 3 年前

製品を使ってみた感想: Have been using it for years, love it.. Price is a bit steep for someone just starting out, but otherwise it offers alot of function, and ease of use once everything is setup and you know how to use it.

良いポイント:

For a small to midsized MSP, connectwise makes a few must-have's. Connectwise Automate makes it easy to monitor, and perform tasks on remote systems, as well as offers a decent out of the box ticketing system, with end user ease.

改善してほしい点:

Many Many options, Which is good, but a pain to setup and have working how you want it. Should have more out of box preset configs to get up and running quicker.

Andrew
カナダのManager, Centralized Services
情報技術、情報サービス, 11-50の従業員数
ツール使用期間: 2年以上
投稿者のソース

ConnectWise Automate - box of LEGO with no instructions

4.0 2 年前

良いポイント:

ConnectWise Automate empowers users to perform generally complex tasks such as patching and monitoring with ease. The scripting engine is extremely powerful and allows anyone with zero to little programming knowledge to perform automation tasks.

改善してほしい点:

ConnectWise has yet to realized the world is moving to the cloud. Monitoring servers is no longer important, cloud services are. There is no cloud awareness in the system, which is going to force partners to pilot to other systems.